Discussion Forum: Administrative
Administrative (2026)
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 Author: CE_Tanja View Messages Posted By CE_Tanja
 Posted: Mar 4, 2024 15:25
 Subject: Phishing email
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 Topic: Administrative
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CE_Tanja

Location:  USA, California
Member Since Contact Type Status
Feb 17, 2021 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Dear all,

We have been made aware that phishing emails have been sent to some of our members,
asking them to log in to "Bricklinks.net" (note the s in the name)

This is an attempt to get people to share their BrickLink login information.
Please do not try to log on as there is a risk that the information will be
used to illegally access your BrickLink account.


We would like to remind you that we have implemented OTP (One-Time PIN) which
is an additional security that even if they have gotten access to your username
and password, they will not be able to access your account if you have turned
on OTP
.

If you have not chosen to use OTP, we advise that you consider doing so in the
future. You can read more about how to turn on OTP here:
https://www.bricklink.com/help.asp?helpID=2615&q=OTP

Please update your BrickLink password regularly and make sure to use different
passwords for different platforms.

The BrickLink Team
 Author: CE_Anastasia View Messages Posted By CE_Anastasia
 Posted: Feb 13, 2024 17:26
 Subject: Exchange rate provider change
 Viewed: 218 times
 Topic: Administrative
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CE_Anastasia

Location:  USA, California
Member Since Contact Type Status
Nov 9, 2020 Contact Member Admin
Buying Privileges - OKBuying Privileges - OK
BrickLink Administrator
Dear BrickLink members,

Today we performed a switch between exchange rate providers. From now on, exchange
rate information will be provided by Bloomberg Currency Data: https://www.bloomberg.com/markets/currencies
To review our exchange rate policy, go to this page: https://www.bricklink.com/help.asp?helpID=2115

Thank you,
The BrickLink Team
 Author: CE_Uday View Messages Posted By CE_Uday
 Posted: Jan 29, 2024 14:31
 Subject: Update to Studio Gallery Guidelines
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 Topic: Administrative
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CE_Uday

Location:  USA, California
Member Since Contact Type Status
Apr 4, 2023 Contact Member Admin
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BrickLink Administrator
Dear BrickLink members,

After the acquisition of BrickLink in 2019, we’ve continued to deepen and broaden
our relationship and service to the AFOL community. Throughout this transition,
we’ve kept conscious of the fact that BrickLink represents the LEGO® brand in
a much more direct way than before.

We have identified a need to bring our Terms of Service closer to LEGO brand
guidelines regarding restricted content. The implementation of these guidelines
will specifically affect the Studio Gallery, meaning all military/modern warfare-themed,
religious, and alcohol-centric MOCs will be set to “Private” and removed from
public view.

We will continue to support BrickLink members by improving features and encouraging
creativity. In order to do that, we need to ensure that publicly displayed MOCs
in the Studio Gallery adhere to our brand guidelines. MOCs containing restricted
content can still be uploaded in “Private” mode for your own personal purposes.

These guidelines will take effect on January 31st. At this time, a new
upload flow for submitting to the Studio Gallery will be released, enforcing
these guidelines for all future MOCs. Simultaneously, the Designer Terms of Service
(https://www.bricklink.com/v3/terms_of_service_designer.page) will be updated
and the “Military” category in the Studio Gallery will be removed.

Currently displayed MOCs that do not comply with the updated guidelines will
remain visible for two weeks. They will be set to “Private” mode starting on
February 12th, but they will not be deleted from the platform.

This change to the Studio Gallery guidelines is, admittedly, an impactful adjustment
for some users. While many MOCs will be removed from public view, thousands more
remain for you to discover and build for yourself.

You can read more about the updated Studio Gallery guidelines in our Studio Help
Article: https://studiohelp.bricklink.com/hc/en-us/articles/360042355033

Kind regards,
Your BrickLink Team
 Author: CE_Anastasia View Messages Posted By CE_Anastasia
 Posted: Dec 28, 2023 13:25
 Subject: New VAT rates for Estonia and Luxembourg
 Viewed: 215 times
 Topic: Administrative
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CE_Anastasia

Location:  USA, California
Member Since Contact Type Status
Nov 9, 2020 Contact Member Admin
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BrickLink Administrator
Dear BrickLink members,

On January 1st, 2024, VAT rates for Estonia and Luxembourg will be changed from
20% to 22% and from 16% to 17% respectively. Sellers from these countries will
see new rates in their Store Settings immediately after the switch and on their
Fees pages at the end of the billing cycle.

The BrickLink Team
 Author: CE_Anastasia View Messages Posted By CE_Anastasia
 Posted: Dec 12, 2023 13:01
 Subject: Retiring Croatian kuna
 Viewed: 324 times
 Topic: Administrative
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CE_Anastasia

Location:  USA, California
Member Since Contact Type Status
Nov 9, 2020 Contact Member Admin
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BrickLink Administrator
Dear members,

On December 18, 2023, BrickLink will be retiring Croatian kuna. It will no longer
be available for selection as store currency and wanted list max price.
Additionally, inventory prices will be automatically converted from kuna to euro.
We have notified everyone with inventories that will be affected by this change.

The BrickLink Team
 Author: CE_Eric View Messages Posted By CE_Eric
 Posted: Dec 7, 2023 11:50
 Subject: More help is on the way!
 Viewed: 781 times
 Topic: Administrative
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CE_Eric

Location:  USA, California
Member Since Contact Type Status
Jul 19, 2023 Contact Member Admin
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BrickLink Administrator
We're connecting the award-winning LEGO® Customer Service Team to BrickLink's
Help Desk!


Why are we doing this?
To improve BrickLink customer support with a common LEGO customer support platform.

What will change?
More help desk agents across multiple time-zones will be available to lend a
hand! Attachments (e.g. screenshots, XML files, Studio files) will be handled
via secured email. Help pages will be updated for compatibility with the LEGO
customer support platform and simplified.

Contact the BrickLink Help Desk, https://www.BrickLink.com/helpDesk.asp

Happy Holidays!
 Author: CE_Anastasia View Messages Posted By CE_Anastasia
 Posted: Dec 4, 2023 17:29
 Subject: Norway Tax Implementation
 Viewed: 418 times
 Topic: Administrative
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CE_Anastasia

Location:  USA, California
Member Since Contact Type Status
Nov 9, 2020 Contact Member Admin
Buying Privileges - OKBuying Privileges - OK
BrickLink Administrator
Dear BrickLink members,

This week we plan to deploy a tax solution for Norway Value Added Tax (VAT).
This change will be affecting sellers and buyers in Norway as well as all sellers
who are selling to this country.

Here is a summary of changes to come:

1. For orders that are imported into Norway, where the value of each individual
item is less than NOK 3,000, VAT will be collected and remitted by BrickLink.
2. Sellers must have at least one on-site payment method available in their store
to process all orders where tax is collected by BrickLink.
3. Starting with the upcoming January 5th billing cycle, Norway sellers will
have VAT applied to their seller fees.
4. Registered business sellers in Norway will now have the option to add their
registration information in their store settings. For these sellers, VAT will
not be added to their monthly fees.

For more details, please see our new help page: https://www.bricklink.com/help.asp?helpID=2616
Additionally, will be sending out emails to all affected members.

Thank you,
The BrickLink Team
 Author: CE_Anastasia View Messages Posted By CE_Anastasia
 Posted: Dec 1, 2023 16:53
 Subject: New Zealand Tax Implementation
 Viewed: 475 times
 Topic: Administrative
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CE_Anastasia

Location:  USA, California
Member Since Contact Type Status
Nov 9, 2020 Contact Member Admin
Buying Privileges - OKBuying Privileges - OK
BrickLink Administrator
Dear BrickLink members,

Next week we plan to deploy a tax solution for New Zealand Goods and Services
Tax (GST). This change will be affecting sellers and buyers in New Zealand as
well as all sellers who are selling to this country.

Here is a summary of changes to come:

1. For orders that are imported into New Zealand, BrickLink will collect and
remit GST on items in each order that are below or equal to NZD 1,000.
2. Sellers must have at least one on-site payment method available in their store
to process all orders where tax is collected by BrickLink.
3. Starting with the upcoming January 5th billing cycle, New Zealand sellers
will have GST applied to their seller fees.
4. Registered business sellers in New Zealand will now have the option to add
their registration information in their store settings. For these sellers, GST
will not be added to their monthly fees.

For more details, please see our new help page here: https://www.bricklink.com/help.asp?helpID=2617

Additionally, will be sending out emails to all affected members.

Thank you,
The BrickLink Team
 Author: CE_Uday View Messages Posted By CE_Uday
 Posted: Nov 21, 2023 16:38
 Subject: Introducing One-Time Pin
 Viewed: 531 times
 Topic: Administrative
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CE_Uday

Location:  USA, California
Member Since Contact Type Status
Apr 4, 2023 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Dear BrickLink Members,

Thank you for your patience as we recover from the recent incident.

We’re introducing One-Time PIN (OTP) functionality to certain seller features.
This feature is only accessible to sellers and is an opt-in feature, however,
it is highly recommended.

To activate OTP, you must go to your store management settings: https://www.bricklink.com/v2/mystore/management.page

OTPs will be sent to the email address associated with your BrickLink account.
One verification code lasts for 60 days on a single machine ID (one browser on
a specific device). This verification process should not impact integrations
with third-party inventory managers.

Please read our FAQs for more information about how OTP works and which features
it protects: https://www.bricklink.com/help.asp?helpID=2615

Many thanks,
The BrickLink Team
 Author: CE_Anastasia View Messages Posted By CE_Anastasia
 Posted: Nov 15, 2023 14:41
 Subject: Help Desk response times
 Viewed: 269 times
 Topic: Administrative
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CE_Anastasia

Location:  USA, California
Member Since Contact Type Status
Nov 9, 2020 Contact Member Admin
Buying Privileges - OKBuying Privileges - OK
BrickLink Administrator
Dear BrickLink members,

Our team is making sure that everyone gets access to their accounts as soon as
possible. We are expecting delays in response times for usual Help Desk requests.
We appreciate your patience and support and are looking forward to returning
to business as usual.

Thank you!
Your BrickLink Team
 Author: CE_Uday View Messages Posted By CE_Uday
 Posted: Nov 14, 2023 17:44
 Subject: MOC Pop-Up Store pilot ends in 24 hours
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 Topic: Administrative
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CE_Uday

Location:  USA, California
Member Since Contact Type Status
Apr 4, 2023 Contact Member Admin
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BrickLink Administrator
The MOC Pop-Up Store pilot is ending in 24 hours. The program closes on November
15th at 11:59pm Pacific US time.

Order your favorite designs before it's too late: https://www.bricklink.com/v3/moc-pop-up-store/main.page

As always, we welcome your feedback on the program.
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Nov 8, 2023 13:07
 Subject: Update on November 3rd incident
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 Topic: Administrative
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Dear BrickLink members,

Welcome back and thank you for your patience. We were down for longer than anyone
would have wanted. Now that we’re back up and running, we can share with you
what’s happened.

As many of you will know, we received a threat and ransom demand on Friday, November
3rd. We’d been aware of and actively managing some limited suspicious activity
since mid-October, with unauthorized sellers offering products at huge discounts
and fraudulently accepting payment from buyers.

As soon as we were aware of the potential escalation on November 3rd, we put
the site into maintenance mode out of an abundance of caution. We did this to
protect our members and keep complete control of the platform while investigating.

We found that a relatively small number of BrickLink accounts may have been accessed.
It is important to note that there is no evidence so far that our systems were
compromised.

At this stage we believe this was a ‘credential stuffing’ incident, where
someone obtains lists of usernames and passwords from a third party, often illegally,
and opportunistically tries to use them on a website.


Actions we’ve taken

Although we know that the BrickLink site was not breached, we've further
strengthened our security. We take the safety of BrickLink and our members very
seriously and will continue to step up security across the platform.

We’ve informed people where we have reason to believe that their accounts or
stores may have been impacted, and reminded members of ways they can make their
accounts safer and more secure by practicing good data security. Keep your systems
up-to-date with the latest patches, Use security software and create strong,
unique passwords for each website you use.

Again, we’re sorry for the interruption and inconvenience this has caused you.

If you have any questions or concerns, have a look at the FAQ for more details,
or reach out to customersupport@bricklink.com.

Many thanks,

Your BrickLink Team
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Oct 30, 2023 17:09
 Subject: New policy on Forum sales posts
 Viewed: 1218 times
 Topic: Administrative
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Hello everyone,

We are implementing a change of policy in regard to Sales posts in the Forum.
As the number of sellers has grown and as our site becomes more and more of a
premium marketplace, there is more incentive to advertise in the Forum and this
has led to an overabundance of posts under the Sales topic.

To be sure, there are a few members who have abused the Sales post feature, running
what seem to be constant deep discounts on everything in their store or in certain
categories. Most members who post in Sales, however, are not currently abusing
the feature, but we want to reduce the overall prominence of Sales posts.

The policy has been changed from a maximum of one per day to a maximum of one
per month
. Please see the screenshot below.

Sellers posting more frequently may incur a friendly flooding ban for one month.
These are non-cumulative bans and will not go on your record. Bans will be lifted
immediately if the member contacts us and lets us know they agree to the new
policy.

Only the initial post in a thread counts toward the total Sales posts. Replies
will not count unless it is obvious that someone is posting to circumvent the
new policy.

This policy will be in place for the next 6 months after which we will assess
the situation.

**************

A word about "good" sales posts

On the BrickLink platform, visual presentation is a big part of our success.
This is why nice images are so critical to the catalog. When we see the same
one-line-of-text Sales posts cut and pasted over and over, it doesn't really
engage buyers. In fact, you may turn people off with such posts, especially if
they are done with frequency.

We're thinking of running a little contest over the next 6 months to reward
the best and most creative sales posts. More details on that later.
 
 Author: CE_Uday View Messages Posted By CE_Uday
 Posted: Oct 5, 2023 19:05
 Subject: BDP Series 2 Designs
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 Topic: Administrative
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CE_Uday

Location:  USA, California
Member Since Contact Type Status
Apr 4, 2023 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Dear BrickLink Members,

The MOC Pop-Up Store pilot is expanding, with 9 designs from BDP Series 2 now
live in the MOC Pop-Up Store Gallery! Check out the Gallery below:
https://www.bricklink.com/v3/moc-pop-up-store/main.page


You can purchase the digital building instructions and parts for these models
until the pilot ends in mid-November.


For details on making a purchase, please watch this explainer video:
https://www.youtube.com/watch?v=wYw4itrayZQ

Learn more about the MOC Pop-Up Store pilot here and check out our FAQ:
https://www.bricklink.com/v3/moc-pop-up-store/faq.page

Finally, Marketplace Sellers can stock up on parts needed to fulfil elements
by referring to this file that is updated weekly:
https://bricklink.s3.amazonaws.com/BL_MOC_Pop_Up_Store_BOM.xml


Happy building!

The BrickLink Team
 Author: CE_Tanja View Messages Posted By CE_Tanja
 Posted: Sep 6, 2023 15:11
 Subject: MOC Pop-up Store is live
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 Topic: Administrative
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CE_Tanja

Location:  USA, California
Member Since Contact Type Status
Feb 17, 2021 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Dear BrickLink Members,

The pilot is now live!

We’re excited to announce the launch of the MOC Pop-Up Store featuring 41 fan
designs that were submitted to the BrickLink Designer Program in Series 1, with
more designs to be made available in October from Series 2.

Check it out to build some of your favorite BDP submissions!

From today until the middle of November, you can order elements and instructions
to build select BDP submissions through the BrickLink Marketplace and LEGO® Pick
a Brick. The pilot is available in select countries, see the FAQs for a complete
list.    


How to Purchase

1. Choose your stores—We'll do the heavy lifting and find a combination
of stores that carry all the elements you need to build these designs. Your options
will include a combination of BrickLink stores and LEGO. Pick a Brick to find
you the best deals possible!

2. Check out—We'll add the elements from the stores you've picked
and the digital building instructions to your cart so you can check out.

3. Get excited! Do a little happy dance when your elements arrive and
start building!

For further details, watch this explainer Video:
https://www.youtube.com/watch?v=wYw4itrayZQ

Learn more about the MOC Pop-Up Store pilot here and check out our FAQ:
https://www.bricklink.com/v3/moc-pop-up-store/faq.page

Finally, Marketplace Sellers can stock up on parts needed to fulfil elements
by referring to this file that is updated weekly:
https://bricklink.s3.amazonaws.com/BL_MOC_Pop_Up_Store_BOM.xml


Happy building!

The BrickLink Team
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Sep 1, 2023 15:02
 Subject: Two new contacts
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 Topic: Administrative
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Hello everybody,

We have recently added two more staff positions to our Community Engagement team
and I wanted to make a formal introduction because you will be seeing them in
the Forum from time to time.

First, is Eric - https://www.bricklink.com/feedback.asp?u=CE_eric

Second, is Uday - https://www.bricklink.com/feedback.asp?u=CE_uday

Eric has posted a couple times so far in the main Forum. He is currently working
with the Catalog and Marketplace teams.

Uday has been handling the designer onboarding for the ne MOC Pop-Up Store and
has posted quite frequently in the Studio Forum.

Please join me in welcoming these new individuals to our community Forum space!
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Aug 2, 2023 17:41
 Subject: Aggregated list of MOC-Pop-Up Store parts
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 Topic: Administrative
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Dear all,

As we approach the launch of the MOC Pop-Up Store on August 29, we’re happy to
release the aggregated list of all parts to be sold through the pilot. It includes
the Element ID / PCC, the total instances of the part across all participating
designs, and the BrickLink item number. At the top of the list are the parts
in low supply on our marketplace followed by a running list of parts prioritized
by quantity based on the MOC parts list.

Here’s a direct link to download the list:

https://bricklink.s3.amazonaws.com/BL_MOC_Pop_Up_Store_BOM.xml

The list will be updated weekly, and you can always find an updated list at the
end of the Marketplace Sellers section of the MOC Pop-Up Store FAQ here:

https://www.bricklink.com/v3/moc-pop-up-store/faq.page

with the date the list was last updated. Please keep in mind the various risks
- the list is subject to change, some designers might not be able to get their
designs ready for the pilot, and designs may vary in popularity.

As a reminder, all BrickLink sellers are considered in the check-out process
for the MOC Pop-Up Store like any check-out on the platform in general; buyers
will be able to choose which stores they buy from.

We hope making this list available allows you to support this initiative by securing
these parts for your inventory, and as a result the pilot will be a success for
Marketplace Sellers, Fan Designers, and buyers alike.

Thank you,

The BrickLink Team
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Aug 1, 2023 00:57
 Subject: Mr Evil strikes again
 Viewed: 696 times
 Topic: Administrative
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Hello everybody,

As some of you have noticed, we've being having a bit of an issue with Forum
spam recently. Our faithful Discussions Moderators have been doing a great job,
though, and if you have hidden canceled messages in your Forum preferences, you
may have missed most of the posts:

https://www.bricklink.com/messageFilter.asp?

For those who like spam and missed tonight's episode, here is a quick summary:

Important message: BUY GBL (gamma-butyrolactone)

For those of you following the spam cycle, this is nothing out of the ordinary.
However, something rather special happened tonight. We linked the spammer to
another BrickLink account, perhaps an "alter-ego" as it were:

https://www.bricklink.com/feedback.asp?u=MrEvil

We do have a serious plan to address the spam issue and we will be acting on
it very soon.
 
 Author: CE_Tanja View Messages Posted By CE_Tanja
 Posted: Jul 5, 2023 15:04
 Subject: Announcing the MOC Pop-Up Store Pilot
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 Topic: Administrative
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CE_Tanja

Location:  USA, California
Member Since Contact Type Status
Feb 17, 2021 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
BrickLink is thrilled to announce the MOC Pop-Up Store pilot
https://www.bricklink.com/v3/moc-pop-up-store/about.page

Going live in late August! This is a test program that allows BrickLink
members to purchase digital building instructions and loose elements of select
BrickLink Designer Program submissions. Buyers will have the choice of ordering
exclusively through BrickLink Marketplace sellers or a combination of Marketplace
sellers and LEGO Pick a Brick. The program will run from August 29th through
mid-November, 2023, after which we will evaluate it and consider next steps.



With the MOC Pop-Up Store, members will be able to purchase the building instructions
and loose parts to build fan designs submitted to BDP Series 1 & Series 2 that
were not selected among the five Finalists for crowdfunding. MOC stands for “My
Own Creation,” a popular acronym for one’s own custom LEGO models popular in
the adult fan of LEGO (AFOL) community.



This creates a win-win-win situation for buyers that have fallen in love with
these designs during BDP crowd validation, BrickLink Marketplace sellers, and
fan designers that have put a huge effort in to their BDP designs. Designers
will receive 80 percent of the sale price of building instructions. The MOC Pop-Up
Store will reach new audiences and drive new sales to Marketplace sellers, while
offering new distribution and monetization opportunities for LEGO fan designers
on the BrickLink platform.



The MOC Pop-Up store is a pilot, so we are only inviting a select group of ~50
BDP fan designers to participate. Select fan designers will receive invitations
throughout July and early August. For questions (and we know you have them),
please visit the MOC Pop-Up Store FAQ
https://www.bricklink.com/v3/moc-pop-up-store/faq.page



Stay tuned for the launch in late August. We’re excited about bringing more fan
designs to life through the BrickLink Marketplace and LEGO Pick a Brick!
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: May 22, 2023 17:00
 Subject: Australian Tax Implementation
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 Topic: Administrative
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Dear BrickLink members,

On June 1, 2023 we plan to implement new marketplace features and settings to
handle Australian Goods and Services Tax (GST). This will mostly affect transactions
where an Australian buyer is purchasing from stores outside of Australia, but
it will also affect all Australian BrickLink members to a degree (both buyers
and sellers).

Here is a summary of what will change:

1. BrickLink will now collect Australian GST for all orders being shipped into
Australia from the outside with a consignment value under $1,000 AUD. As with
other taxes collected on the BrickLink site, this means that all such orders
will require an onsite payment method.

2. When seller invoices go out on June 5th, GST will now be added to the invoice
for Australian sellers.

3. Australian business sellers who are GST registered will now have the option
to upload tax information to their BrickLink seller profile. GST will not be
added to the monthly fee invoice for such sellers.

We plan to send out emails to all affected BrickLink members later this week.
For a deeper explanation of this implementation, please see our new Help Page,
Australian Tax:

https://www.bricklink.com/help.asp?helpID=2597

Thanks for reading, and feel free comment below if you have further questions.

The BrickLink Team

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