Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Nubs_Select  | | Posted: | Apr 23, 2024 01:40 | | Subject: | Re: Please could an admin help?! | | Viewed: | 53 times | | Topic: | Problem | |
|
| In Problem, bricksinbloom writes:
| | In Problem, Nubs_Select writes:
Thanks I have done. It's ridiculous though.
|
100%
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| Author: | connectbrick | | Posted: | Apr 23, 2024 01:35 | | Subject: | Re: Please could an admin help?! | | Viewed: | 53 times | | Topic: | Problem | |
|
| In Problem, Nubs_Select writes:
Thanks I have done. It's ridiculous though.
|
| Author: | connectbrick | | Posted: | Apr 22, 2024 16:48 | | Subject: | Please could an admin help?! | | Viewed: | 156 times | | Topic: | Problem | |
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| It's been weeks now with open nss despite providing the details please could
someone help me get these removed?
I don't understand how the help desk can get so much worse after being taken
over by Lego.
I would really appreciate the assistance. I pay a lot every Month for bricklink
but the downgrade in service is very concerning.
|
 |
| Author: | Nubs_Select | | Posted: | Apr 22, 2024 15:15 | | Subject: | Re: Can't mark order as shipped | | Viewed: | 27 times | | Topic: | Problem | |
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| In Problem, Blue82Da writes:
| | In Problem, Nubs_Select writes:
| | In Problem, Blue82Da writes:
| | I have an order that has been paid for thru PayPal and the money has cleared.
The order didn't make as paid and I now can not mark as shipped. Please
help? Thank you in advance!
|
Were taxes involved? If so did they pay with PayPal onsite or just PayPal you
directly? If taxes were involved it has to be paid directly on bricklink so bricklink
can collect sales tax otherwise the buyer sends you the sales tax which is not
allowed.
|
Thank you so much for your answer ...yes there was sales tax of 1.68 on the order
which is probably exactly what my problem is. New problem is...how do I correct
it now? I guess I need to put in my terms that you have to pay me directly onsite
with PayPal to avoid this moving forward. Thank you so much for your help, it
is very appreciated!
|
Glad I could help!
The solution is to refund the buyer and then have them pay onsite by editing
the order and changing the payment method then sending them the invoice again.
It would also to help to remove “PayPal” from your payment options so only “PayPal
onsite” is an option in the future
|
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| Author: | yorbrick | | Posted: | Apr 22, 2024 15:14 | | Subject: | Re: Can't mark order as shipped | | Viewed: | 19 times | | Topic: | Problem | |
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| In Problem, Blue82Da writes:
| | In Problem, Nubs_Select writes:
| | In Problem, Blue82Da writes:
| | I have an order that has been paid for thru PayPal and the money has cleared.
The order didn't make as paid and I now can not mark as shipped. Please
help? Thank you in advance!
|
Were taxes involved? If so did they pay with PayPal onsite or just PayPal you
directly? If taxes were involved it has to be paid directly on bricklink so bricklink
can collect sales tax otherwise the buyer sends you the sales tax which is not
allowed.
|
Thank you so much for your answer ...yes there was sales tax of 1.68 on the order
which is probably exactly what my problem is. New problem is...how do I correct
it now? I guess I need to put in my terms that you have to pay me directly onsite
with PayPal to avoid this moving forward. Thank you so much for your help, it
is very appreciated!
|
You have to refund the PayPal payment and ask the buyer to pay again using the
onsite button.
|
|
| Author: | 1001bricks | | Posted: | Apr 22, 2024 15:13 | | Subject: | Re: Can't mark order as shipped | | Viewed: | 21 times | | Topic: | Problem | |
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| In Problem, Blue82Da writes:
| | In Problem, Nubs_Select writes:
| | In Problem, Blue82Da writes:
| | I have an order that has been paid for thru PayPal and the money has cleared.
The order didn't make as paid and I now can not mark as shipped. Please
help? Thank you in advance!
|
Were taxes involved? If so did they pay with PayPal onsite or just PayPal you
directly? If taxes were involved it has to be paid directly on bricklink so bricklink
can collect sales tax otherwise the buyer sends you the sales tax which is not
allowed.
|
Thank you so much for your answer ...yes there was sales tax of 1.68 on the order
which is probably exactly what my problem is. New problem is...how do I correct
it now?
|
Only way I see; talk to the buyer, refund the indirect payment, change the payment
method to the on site one, get the payment.
You'll lose a bit in the PayPal fees no refunded though.
| | I guess I need to put in my terms that you have to pay me directly onsite
with PayPal to avoid this moving forward.
|
Buyer don't read ANYTHING.
I'd be you, I'd simply remove the indirect payment method.
You can still propose an "Invoice me manually" manual (D'oh) method
for those who will need a specific service (assuming it's not to avoid taxes
 )
|
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| Author: | Blue82Da | | Posted: | Apr 22, 2024 15:06 | | Subject: | Re: Can't mark order as shipped | | Viewed: | 27 times | | Topic: | Problem | |
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| In Problem, Nubs_Select writes:
| | In Problem, Blue82Da writes:
| | I have an order that has been paid for thru PayPal and the money has cleared.
The order didn't make as paid and I now can not mark as shipped. Please
help? Thank you in advance!
|
Were taxes involved? If so did they pay with PayPal onsite or just PayPal you
directly? If taxes were involved it has to be paid directly on bricklink so bricklink
can collect sales tax otherwise the buyer sends you the sales tax which is not
allowed.
|
Thank you so much for your answer ...yes there was sales tax of 1.68 on the order
which is probably exactly what my problem is. New problem is...how do I correct
it now? I guess I need to put in my terms that you have to pay me directly onsite
with PayPal to avoid this moving forward. Thank you so much for your help, it
is very appreciated!
|
|
| Author: | Nubs_Select | | Posted: | Apr 22, 2024 12:32 | | Subject: | Re: Can't mark order as shipped | | Viewed: | 27 times | | Topic: | Problem | |
|
| In Problem, Blue82Da writes:
| | I have an order that has been paid for thru PayPal and the money has cleared.
The order didn't make as paid and I now can not mark as shipped. Please
help? Thank you in advance!
|
Were taxes involved? If so did they pay with PayPal onsite or just PayPal you
directly? If taxes were involved it has to be paid directly on bricklink so bricklink
can collect sales tax otherwise the buyer sends you the sales tax which is not
allowed.
|
|
| Author: | Blue82Da | | Posted: | Apr 22, 2024 12:21 | | Subject: | Can't mark order as shipped | | Viewed: | 67 times | | Topic: | Problem | |
|
| I have an order that has been paid for thru PayPal and the money has cleared.
The order didn't make as paid and I now can not mark as shipped. Please
help? Thank you in advance!
|
|
| Author: | Lilvee2k | | Posted: | Apr 19, 2024 23:24 | | Subject: | Re: Lego Control Center 9V (UK) AC Adaptor Help | | Viewed: | 22 times | | Topic: | Problem | |
|
| In Problem, taxan writes:
| | In Problem, Lilvee2k writes:
| |
Hi all,
My first post as I am new on here, apologize if I have posted this in the wrong
group, so I need help with the Lego Control Center, I have purchased one that
has a custom UK AC Adaptor attached, however after opening it the AC wires are
taped to the 2 blue wires separately inside the control center, is this safe
to use?
I have also attached a photo of the adaptor, please can someone advise me if
this setting is correct and safe, as here in the UK it is so hard to find version
2, so I am left with x2 Version 1 controllers and to be eco-friendly I would
rather not use batteries.
Thanks
Vee
|
Check if the cable are soldered together or just twisted inside the tape.
If they are twisted use some thing like in the image to make it safe. (used in
many cars) 
|
Thank you, ill order those small parts
|
|
| Author: | taxan | | Posted: | Apr 19, 2024 19:20 | | Subject: | Re: Lego Control Center 9V (UK) AC Adaptor Help | | Viewed: | 23 times | | Topic: | Problem | |
|
| In Problem, Lilvee2k writes:
| |
Hi all,
My first post as I am new on here, apologize if I have posted this in the wrong
group, so I need help with the Lego Control Center, I have purchased one that
has a custom UK AC Adaptor attached, however after opening it the AC wires are
taped to the 2 blue wires separately inside the control center, is this safe
to use?
I have also attached a photo of the adaptor, please can someone advise me if
this setting is correct and safe, as here in the UK it is so hard to find version
2, so I am left with x2 Version 1 controllers and to be eco-friendly I would
rather not use batteries.
Thanks
Vee
|
Check if the cable are soldered together or just twisted inside the tape.
If they are twisted use some thing like in the image to make it safe. (used in
many cars)
|
|
|
| Author: | Lilvee2k | | Posted: | Apr 19, 2024 18:12 | | Subject: | Lego Control Center 9V (UK) AC Adaptor Help | | Viewed: | 51 times | | Topic: | Problem | |
|
|
Hi all,
My first post as I am new on here, apologize if I have posted this in the wrong
group, so I need help with the Lego Control Center, I have purchased one that
has a custom UK AC Adaptor attached, however after opening it the AC wires are
taped to the 2 blue wires separately inside the control center, is this safe
to use?
I have also attached a photo of the adaptor, please can someone advise me if
this setting is correct and safe, as here in the UK it is so hard to find version
2, so I am left with x2 Version 1 controllers and to be eco-friendly I would
rather not use batteries.
Thanks
Vee
|
|
|
| Author: | Swatson217 | | Posted: | Apr 16, 2024 15:23 | | Subject: | Re: Email Lego Corporate re: Help Desk concerns | | Viewed: | 53 times | | Topic: | Problem | |
|
| I agree, but it is better than doing nothing LOL
https://imgur.com/a/UStNuVS
In Problem, MiniRoz writes:
| | In Problem, Swatson217 writes:
| | Maybe if we all email Lego corporate expressing concerns about the Help Desk
situation, eventually they will at least address it in some way. Fixing it would
be ideal, but information would at least be nice.
(Yes I know they will probably just ignore our emails, but we have no other
recourse as far as I can tell.)
**This is in no way a criticism the humans behind the Help Desk or Admin.**
We DO pay fees every month……
|
I think it would take hundreds and hundreds of emails about this before LEGO
would even consider taking action to help the situation. I spoke with LEGO customer
service last week about something unrelated, but I also asked if they could look
into an issue I was having on BL. Part of the issue was that one of LEGO’s employees
recently opened a store and was selling loads of expensive minifigs that were
incomplete (missing heads and pauldrons, etc), and that BrickLink wasn’t addressing
the issue. The customer service rep put me on hold to ask a supervisor if there
was a way for them to contact BrickLink, and her response was that LEGO and BrickLink
are completely separate and they had no way of communicating with BL. LEGO, of
course, owns BrickLink, so there should be some channel of communication, but
their strategy seems to be compartmentalizing and putting a divide between the
two. I understand why they do that but, as a parent company, I suspect they would
step in if there were a huge outpouring of complaints or if BL became less profitable.
Most sellers have invested heavily on their inventory, so closing stores isn’t
feasible - I’m not sure how/if your proposed strategy would work. I hope someone
chimes in with a more helpful response
|
|
|
| Author: | MiniRoz | | Posted: | Apr 16, 2024 13:44 | | Subject: | Re: Email Lego Corporate re: Help Desk concerns | | Viewed: | 56 times | | Topic: | Problem | |
|
| In Problem, Swatson217 writes:
| | Maybe if we all email Lego corporate expressing concerns about the Help Desk
situation, eventually they will at least address it in some way. Fixing it would
be ideal, but information would at least be nice.
(Yes I know they will probably just ignore our emails, but we have no other
recourse as far as I can tell.)
**This is in no way a criticism the humans behind the Help Desk or Admin.**
We DO pay fees every month……
|
I think it would take hundreds and hundreds of emails about this before LEGO
would even consider taking action to help the situation. I spoke with LEGO customer
service last week about something unrelated, but I also asked if they could look
into an issue I was having on BL. Part of the issue was that one of LEGO’s employees
recently opened a store and was selling loads of expensive minifigs that were
incomplete (missing heads and pauldrons, etc), and that BrickLink wasn’t addressing
the issue. The customer service rep put me on hold to ask a supervisor if there
was a way for them to contact BrickLink, and her response was that LEGO and BrickLink
are completely separate and they had no way of communicating with BL. LEGO, of
course, owns BrickLink, so there should be some channel of communication, but
their strategy seems to be compartmentalizing and putting a divide between the
two. I understand why they do that but, as a parent company, I suspect they would
step in if there were a huge outpouring of complaints or if BL became less profitable.
Most sellers have invested heavily on their inventory, so closing stores isn’t
feasible - I’m not sure how/if your proposed strategy would work. I hope someone
chimes in with a more helpful response
|
|
| Author: | Swatson217 | | Posted: | Apr 16, 2024 11:28 | | Subject: | Email Lego Corporate re: Help Desk concerns | | Viewed: | 120 times | | Topic: | Problem | |
|
| Maybe if we all email Lego corporate expressing concerns about the Help Desk
situation, eventually they will at least address it in some way. Fixing it would
be ideal, but information would at least be nice.
(Yes I know they will probably just ignore our emails, but we have no other
recourse as far as I can tell.)
**This is in no way a criticism the humans behind the Help Desk or Admin.**
We DO pay fees every month……
|
|
| Author: | cosmicray | | Posted: | Apr 8, 2024 07:13 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 23 times | | Topic: | Problem | |
|
| In Problem, infinibrix writes:
| | My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?
|
Two thoughts ...
Dan designed the IRR to be fair to both parties, and to protect BL from IRR being
used to evade fees. That was 20+ years ago. Back then, sellers and buyers had
(roughly) the same level of expertise with BL. Times have changed, and that is
no longer the case. Most sellers today have much more expertise than the average
buyer. The way of doing an IRR needs to be revised
Part of the entire flow, has to do with payments. Back when IRR was designed
into the system, IC did not exist. Maybe 5 or 6 years back, I asked that BL allow
us to do 2-step payments (authorize then capture). That has not happened. With
a proper 2-step system, the buyer could be given X hours to revise the order,
then the capture would automatically be done (and revisions would be sealed).
That would greatly simplify the flow (and bring it in line with how many other
e-commerce sites operate). We can only dream.
Nita Rae
|
|
| Author: | infinibrix | | Posted: | Apr 8, 2024 05:46 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 29 times | | Topic: | Problem | |
|
| In Problem, infinibrix writes:
| | In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | In Problem, 1001bricks writes:
|
| | | | But whatever the difficulty is (I've set up 110 Shipping Methods), frankly
I'll never go back to the old way, it's FAR too convenient.
|
Its not convenient if you sell across multiple platforms and don't want to
rely on third party software to keep stock in check
|
If you don't automatically sync, technically you may not have "in hand"
the items you're selling 
|
I do have the items in hand and I already list less quantities on each platform
than I actually have as already explained but mistakes can happen but of course
your feedback is perfect and you never make mistakes?
| | | | However I honestly
believe if a customer wants a part badly enough they will shop with that seller
irrespective of instant checkout or manual invoice/quotes
|
Ah, niche market, sorry.
Here orders are for parts you basically can find in many other places.
That may make a difference.
But like I recommend BrickStore (because I use it since 2006), people may be
reluctant to try it, but in general when they've spent a couple of hours
with it, they won't go back manually updating BrickLink pages...
|
You may be more reliant on this because you do large volumes of transactions
however the amount of messages I read with people having issues with third party
software I think it wise not to rely on such things besides it does not help
when you sell on other platforms like ebay?
| | It's kind of the same with ac/ip.
You may think it's the same for the buyer, but may be astonished by how much
people in fact DO prefer this than to wait for an invoice, of course...
Knowing that requires you try it, to set it up
|
Well I've never had a customer query or seem overly concerned as to why
I don't use IC and that's probably because they usually receive an invoice
from me within minutes and they know the stock is already secured for them. I
expect they also appreciate from reading my terms that they are not obligated
to proceed with the order if they do not like any part of the invoice and therefore
what's to dislike? Looking at my feedback record they seem happy enough with
many repeat buyers?
|
I should also add that my buyers have the convenience of being able to add to
their orders at any time.
Bricklink orders are often complex yet IC often forces buyers to make rushed
decisions in order to secure their most important items which is not always helpful
to the buyer. This is not Amazon and nor should it be made that way. Once a buyer
has paid for an order with IC this can makes it much more difficult to add to
the order
The best method for buyers, sellers and bricklink is surely to allow buyers to
secure stock and be able to continue ordering everything they need in full at
a more leisurely pace
|
|
| Author: | infinibrix | | Posted: | Apr 8, 2024 05:32 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 23 times | | Topic: | Problem | |
|
| In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | In Problem, 1001bricks writes:
|
| | | | But whatever the difficulty is (I've set up 110 Shipping Methods), frankly
I'll never go back to the old way, it's FAR too convenient.
|
Its not convenient if you sell across multiple platforms and don't want to
rely on third party software to keep stock in check
|
If you don't automatically sync, technically you may not have "in hand"
the items you're selling
|
I do have the items in hand and I already list less quantities on each platform
than I actually have as already explained but mistakes can happen but of course
your feedback is perfect and you never make mistakes?
| | | | However I honestly
believe if a customer wants a part badly enough they will shop with that seller
irrespective of instant checkout or manual invoice/quotes
|
Ah, niche market, sorry.
Here orders are for parts you basically can find in many other places.
That may make a difference.
But like I recommend BrickStore (because I use it since 2006), people may be
reluctant to try it, but in general when they've spent a couple of hours
with it, they won't go back manually updating BrickLink pages...
|
You may be more reliant on this because you do large volumes of transactions
however the amount of messages I read with people having issues with third party
software I think it wise not to rely on such things besides it does not help
when you sell on other platforms like ebay?
| | It's kind of the same with ac/ip.
You may think it's the same for the buyer, but may be astonished by how much
people in fact DO prefer this than to wait for an invoice, of course...
Knowing that requires you try it, to set it up
|
Well I've never had a customer query or seem overly concerned as to why
I don't use IC and that's probably because they usually receive an invoice
from me within minutes and they know the stock is already secured for them. I
expect they also appreciate from reading my terms that they are not obligated
to proceed with the order if they do not like any part of the invoice and therefore
what's to dislike? Looking at my feedback record they seem happy enough with
many repeat buyers?
|
|
| Author: | 1001bricks | | Posted: | Apr 7, 2024 16:37 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 31 times | | Topic: | Problem | |
|
| In Problem, infinibrix writes:
| | In Problem, 1001bricks writes:
|
| | | | But whatever the difficulty is (I've set up 110 Shipping Methods), frankly
I'll never go back to the old way, it's FAR too convenient.
|
Its not convenient if you sell across multiple platforms and don't want to
rely on third party software to keep stock in check
|
If you don't automatically sync, technically you may not have "in hand"
the items you're selling
| | However I honestly
believe if a customer wants a part badly enough they will shop with that seller
irrespective of instant checkout or manual invoice/quotes
|
Ah, niche market, sorry.
Here orders are for parts you basically can find in many other places.
That may make a difference.
But like I recommend BrickStore (because I use it since 2006), people may be
reluctant to try it, but in general when they've spent a couple of hours
with it, they won't go back manually updating BrickLink pages...
It's kind of the same with ac/ip.
You may think it's the same for the buyer, but may be astonished by how much
people in fact DO prefer this than to wait for an invoice, of course...
Knowing that requires you try it, to set it up
|
|
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