Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | cosmicray  | | Posted: | Apr 8, 2024 07:13 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 21 times | | Topic: | Problem | |
| In Problem, infinibrix writes:
| | My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?
|
Two thoughts ...
Dan designed the IRR to be fair to both parties, and to protect BL from IRR being
used to evade fees. That was 20+ years ago. Back then, sellers and buyers had
(roughly) the same level of expertise with BL. Times have changed, and that is
no longer the case. Most sellers today have much more expertise than the average
buyer. The way of doing an IRR needs to be revised
Part of the entire flow, has to do with payments. Back when IRR was designed
into the system, IC did not exist. Maybe 5 or 6 years back, I asked that BL allow
us to do 2-step payments (authorize then capture). That has not happened. With
a proper 2-step system, the buyer could be given X hours to revise the order,
then the capture would automatically be done (and revisions would be sealed).
That would greatly simplify the flow (and bring it in line with how many other
e-commerce sites operate). We can only dream.
Nita Rae
|
 |
| Author: | infinibrix | | Posted: | Apr 8, 2024 05:46 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 26 times | | Topic: | Problem | |
| In Problem, infinibrix writes:
| | In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | In Problem, 1001bricks writes:
|
| | | | But whatever the difficulty is (I've set up 110 Shipping Methods), frankly
I'll never go back to the old way, it's FAR too convenient.
|
Its not convenient if you sell across multiple platforms and don't want to
rely on third party software to keep stock in check
|
If you don't automatically sync, technically you may not have "in hand"
the items you're selling 
|
I do have the items in hand and I already list less quantities on each platform
than I actually have as already explained but mistakes can happen but of course
your feedback is perfect and you never make mistakes?
| | | | However I honestly
believe if a customer wants a part badly enough they will shop with that seller
irrespective of instant checkout or manual invoice/quotes
|
Ah, niche market, sorry.
Here orders are for parts you basically can find in many other places.
That may make a difference.
But like I recommend BrickStore (because I use it since 2006), people may be
reluctant to try it, but in general when they've spent a couple of hours
with it, they won't go back manually updating BrickLink pages...
|
You may be more reliant on this because you do large volumes of transactions
however the amount of messages I read with people having issues with third party
software I think it wise not to rely on such things besides it does not help
when you sell on other platforms like ebay?
| | It's kind of the same with ac/ip.
You may think it's the same for the buyer, but may be astonished by how much
people in fact DO prefer this than to wait for an invoice, of course...
Knowing that requires you try it, to set it up 
|
Well I've never had a customer query or seem overly concerned as to why
I don't use IC and that's probably because they usually receive an invoice
from me within minutes and they know the stock is already secured for them. I
expect they also appreciate from reading my terms that they are not obligated
to proceed with the order if they do not like any part of the invoice and therefore
what's to dislike? Looking at my feedback record they seem happy enough with
many repeat buyers?
|
I should also add that my buyers have the convenience of being able to add to
their orders at any time.
Bricklink orders are often complex yet IC often forces buyers to make rushed
decisions in order to secure their most important items which is not always helpful
to the buyer. This is not Amazon and nor should it be made that way. Once a buyer
has paid for an order with IC this can makes it much more difficult to add to
the order
The best method for buyers, sellers and bricklink is surely to allow buyers to
secure stock and be able to continue ordering everything they need in full at
a more leisurely pace
|
|
| Author: | infinibrix | | Posted: | Apr 8, 2024 05:32 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 21 times | | Topic: | Problem | |
| In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | In Problem, 1001bricks writes:
|
| | | | But whatever the difficulty is (I've set up 110 Shipping Methods), frankly
I'll never go back to the old way, it's FAR too convenient.
|
Its not convenient if you sell across multiple platforms and don't want to
rely on third party software to keep stock in check
|
If you don't automatically sync, technically you may not have "in hand"
the items you're selling
|
I do have the items in hand and I already list less quantities on each platform
than I actually have as already explained but mistakes can happen but of course
your feedback is perfect and you never make mistakes?
| | | | However I honestly
believe if a customer wants a part badly enough they will shop with that seller
irrespective of instant checkout or manual invoice/quotes
|
Ah, niche market, sorry.
Here orders are for parts you basically can find in many other places.
That may make a difference.
But like I recommend BrickStore (because I use it since 2006), people may be
reluctant to try it, but in general when they've spent a couple of hours
with it, they won't go back manually updating BrickLink pages...
|
You may be more reliant on this because you do large volumes of transactions
however the amount of messages I read with people having issues with third party
software I think it wise not to rely on such things besides it does not help
when you sell on other platforms like ebay?
| | It's kind of the same with ac/ip.
You may think it's the same for the buyer, but may be astonished by how much
people in fact DO prefer this than to wait for an invoice, of course...
Knowing that requires you try it, to set it up
|
Well I've never had a customer query or seem overly concerned as to why
I don't use IC and that's probably because they usually receive an invoice
from me within minutes and they know the stock is already secured for them. I
expect they also appreciate from reading my terms that they are not obligated
to proceed with the order if they do not like any part of the invoice and therefore
what's to dislike? Looking at my feedback record they seem happy enough with
many repeat buyers?
|
|
| Author: | Wolflord13 | | Posted: | Apr 7, 2024 20:32 | | Subject: | Re: 'Report this Listing' link on EVERY lot? | | Viewed: | 39 times | | Topic: | Problem | |
| I found this very annoying as well. Some where at the bottom would be preferable.
Hopefully the placement was an unintended mistake and it would be fixed in the
next update.
|
|
| Author: | markofbrick | | Posted: | Apr 7, 2024 18:42 | | Subject: | 'Report this Listing' link on EVERY lot? | | Viewed: | 133 times | | Topic: | Problem | |
| Hello,
While browsing stores I like clicking on items to go to the part ID page to check
colors and prices.
Now there is a long "Report this Listing" link at the very most top right
of every lot next to the item ID.
It takes up a ton of space and I keep accidentally clicking on it, as the top
right is usually where the part ID is, and on user interfaces, is never where
a report button is.
I did not see any options in my settings to remove the link. I don't want
to see the link on every unique store lot I click on. I have reported maybe 1
thing in nearly 20 years.
Is there a way to remove this link? I know how to report if I need to. I don't
need it to be the largest link at all times, it is in the way constantly, as
I'm used to that spot being the actual item I want to see details on not
a "Report" button.
|
|
|
| Author: | 1001bricks | | Posted: | Apr 7, 2024 16:37 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 29 times | | Topic: | Problem | |
| In Problem, infinibrix writes:
| | In Problem, 1001bricks writes:
|
| | | | But whatever the difficulty is (I've set up 110 Shipping Methods), frankly
I'll never go back to the old way, it's FAR too convenient.
|
Its not convenient if you sell across multiple platforms and don't want to
rely on third party software to keep stock in check
|
If you don't automatically sync, technically you may not have "in hand"
the items you're selling
| | However I honestly
believe if a customer wants a part badly enough they will shop with that seller
irrespective of instant checkout or manual invoice/quotes
|
Ah, niche market, sorry.
Here orders are for parts you basically can find in many other places.
That may make a difference.
But like I recommend BrickStore (because I use it since 2006), people may be
reluctant to try it, but in general when they've spent a couple of hours
with it, they won't go back manually updating BrickLink pages...
It's kind of the same with ac/ip.
You may think it's the same for the buyer, but may be astonished by how much
people in fact DO prefer this than to wait for an invoice, of course...
Knowing that requires you try it, to set it up
|
|
| Author: | infinibrix | | Posted: | Apr 7, 2024 16:15 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 28 times | | Topic: | Problem | |
| In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?
|
It could, but on the other hand and just like NPB: as soon as you're using
auto checkout instant payment, all this cease to be a concern.
|
But we're not all using Instant checkout and so are you suggesting that we
all should be
|
Frankly? In 2024? With all those Consumer laws saying a transaction isn't
valid if the buyer doesn't see and agree to pay the final price?
Yes.
|
If the consumer sees and agrees to pay the final price after SEEING a manual
invoiced order or quote then what is the difference? It is only Bricklinks platform
itself that insists a transaction is a binding contract, not the individual sellers
many of who will happily allow a buyer to cancel should they wish to regardless
of an item being out of stock or not hence I raise the suggestion that buyers
should not be hit with NPB's and manual invoiced orders should be treated
as quotes to help prevent this situation so that buyers can shop with confidence
|
Yes, legally in many Countries, buyers are NOT bound by any contract if the
final total price isn't shown on his screen and the buyer doesn't confirm
his will to pay this exact total amount.
But, then, it's old BrickLink way again, juste like talked somewhere else
Anyway, sellers should develop ac/ip the more they can, it *really* is closer
to what's nowadays expected while buying on line, and it does simplify problems
of cancellation, NPB, IRR, and so many.
Of course you do as you wish.
But whatever the difficulty is (I've set up 110 Shipping Methods), frankly
I'll never go back to the old way, it's FAR too convenient.
|
Its not convenient if you sell across multiple platforms and don't want to
rely on third party software to keep stock in check however I already under list
what I sell on each platform with backup stock to help better prevent stock oversights
but the less of a safety net I have with being able to double check stock before
taking any payment the more cautious I have to be about how much inventory I
list here which serves no one, least of all my customers.
At the end of the day if an alternative way of buying doesn't directly affect
a customer then there should be no reason to dismiss that alternative method
in a negative context. If buyers want to be down with the 2024 ways and only
want to shop with sellers that offer IC then that is fine and I don't have
an issue with losing some business therefore where is the harm? However I honestly
believe if a customer wants a part badly enough they will shop with that seller
irrespective of instant checkout or manual invoice/quotes
|
|
| Author: | 1001bricks | | Posted: | Apr 7, 2024 14:27 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 28 times | | Topic: | Problem | |
| In Problem, infinibrix writes:
| | In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?
|
It could, but on the other hand and just like NPB: as soon as you're using
auto checkout instant payment, all this cease to be a concern.
|
But we're not all using Instant checkout and so are you suggesting that we
all should be
|
Frankly? In 2024? With all those Consumer laws saying a transaction isn't
valid if the buyer doesn't see and agree to pay the final price?
Yes.
|
If the consumer sees and agrees to pay the final price after SEEING a manual
invoiced order or quote then what is the difference? It is only Bricklinks platform
itself that insists a transaction is a binding contract, not the individual sellers
many of who will happily allow a buyer to cancel should they wish to regardless
of an item being out of stock or not hence I raise the suggestion that buyers
should not be hit with NPB's and manual invoiced orders should be treated
as quotes to help prevent this situation so that buyers can shop with confidence
|
Yes, legally in many Countries, buyers are NOT bound by any contract if the
final total price isn't shown on his screen and the buyer doesn't confirm
his will to pay this exact total amount.
But, then, it's old BrickLink way again, juste like talked somewhere else
Anyway, sellers should develop ac/ip the more they can, it *really* is closer
to what's nowadays expected while buying on line, and it does simplify problems
of cancellation, NPB, IRR, and so many.
Of course you do as you wish.
But whatever the difficulty is (I've set up 110 Shipping Methods), frankly
I'll never go back to the old way, it's FAR too convenient.
|
|
| Author: | infinibrix | | Posted: | Apr 7, 2024 14:12 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 41 times | | Topic: | Problem | |
| In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?
|
It could, but on the other hand and just like NPB: as soon as you're using
auto checkout instant payment, all this cease to be a concern.
|
But we're not all using Instant checkout and so are you suggesting that we
all should be
|
Frankly? In 2024? With all those Consumer laws saying a transaction isn't
valid if the buyer doesn't see and agree to pay the final price?
Yes.
|
If the consumer sees and agrees to pay the final price after SEEING a manual
invoiced order or quote then what is the difference? It is only Bricklinks platform
itself that insists a transaction is a binding contract, not the individual sellers
many of who will happily allow a buyer to cancel should they wish to regardless
of an item being out of stock or not hence I raise the suggestion that buyers
should not be hit with NPB's and manual invoiced orders should be treated
as quotes to help prevent this situation so that buyers can shop with confidence
|
|
| Author: | 1001bricks | | Posted: | Apr 7, 2024 12:57 | | Subject: | Re: Getting logged out/Search function | | Viewed: | 55 times | | Topic: | Problem | |
| In Problem, UTLF writes:
| | | | The things is; most of us are VERY happy this site exists.
And for a site, at least, just staying alive is already a huge task
I'm very thankful to them for this.
|
"Thanks for doing the bare minimum & paying server fees so the site stays
up!"
|
Server fees? Check eBay with what... CAD 50 per month shop + 10% cut or such
silly numbers? Server (+ people) fees are really neglectible here.
| | I love Bricklink like everyone else, but I am not a fan of the way it is handled
(if you even want to consider what they've been doing as "handling"
it)
|
I'm not fan either of their silent deployments (like one 2 days ago which
- again - broke BrickStore), zero or BS communication, working on things nobody
cares, and so on.
But I can't and you probably shouldn't decently deny it's working
quite reliably, and for cheap.
|
|
| Author: | 1001bricks | | Posted: | Apr 7, 2024 12:49 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 30 times | | Topic: | Problem | |
| In Problem, infinibrix writes:
| | In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?
|
It could, but on the other hand and just like NPB: as soon as you're using
auto checkout instant payment, all this cease to be a concern.
|
But we're not all using Instant checkout and so are you suggesting that we
all should be
|
Frankly? In 2024? With all those Consumer laws saying a transaction isn't
valid if the buyer doesn't see and agree to pay the final price?
Yes.
PS: of course there can be exceptions like shipping Raised Baseplates to North
Korea can be difficult to auto quote. But exceptions are part of rules.
|
|
| Author: | infinibrix | | Posted: | Apr 7, 2024 12:19 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 21 times | | Topic: | Problem | |
| In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?
|
It could, but on the other hand and just like NPB: as soon as you're using
auto checkout instant payment, all this cease to be a concern.
|
But we're not all using Instant checkout and so are you suggesting that we
all should be and that no improvements can and should be made to manual order
invoicing?
Ideally I would rather these manual orders be treated as quotes anyway for reasons
outlined here:-
https://www.bricklink.com/message.asp?ID=1460675
|
|
| Author: | infinibrix | | Posted: | Apr 7, 2024 11:54 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 26 times | | Topic: | Problem | |
| In Problem, TheBrickGuys writes:
| | | | Does it even really need the customer to approve the change? If so why?
|
In answer to at least this one question is that it is very important for the
customer to be involved in the process of changing quantities of parts in their
order. Imagine a customer places an order for a build but as the store is filling
the order he realizes that he is 4 short of one part, 3 short of another and
20 short of yet still another. If the store can just change the qty of what is
ordered without the customers approval then the customer's order will be
all screwed up.
This is just one example. There is certainly room for improvement but the customer
should always be part of any qty change in the orders they place.
Jim
|
Yes of course but that doesn't mean the customer won't still be notified
of the changes?
Only I don't see the difference between receiving an email stating "Item
is out of stock, do you approve the removal request" and "Item is out
of stock and has therefore been removed from your order"
Again whether I ask my customer to approve the change or not won't change
the fact that the item is unavailable and won't be included in the order.
Yes the customer at this point should be entitled to cancel the whole order if
this is a critical part of it however this then goes back to my previous argument
where I feel its important to turn all non instant checkout orders into quotes
where stock is held for 24 hours and customer can freely cancel if they are
unhappy with any aspect of the invoice/quote:-
https://www.bricklink.com/message.asp?ID=1460675
|
|
| Author: | here4bricks614 | | Posted: | Apr 7, 2024 11:18 | | Subject: | Re: Getting logged out/Search function | | Viewed: | 25 times | | Topic: | Problem | |
| In Problem, yorbrick writes:
| | In Problem, here4bricks614 writes:
| | How do I stop this website from logging me out on mobile browsers despite the
preferences cookies being enabled? I’ve been logged out four times today.
|
Which browser? Are you using one with a setting that clears cookies when closing
the browser?
| | Why is the search function absolute garbage? I tried to look for solutions using
a few words and they were all excluded from the search results.
|
Searching for what? LEGO parts, or how to solve your issue?
|
Chrome browser. No.
How to solve my issue. I seem to remember another search feature that works better
than the main one.
|
|
| Author: | yorbrick | | Posted: | Apr 7, 2024 03:59 | | Subject: | Re: Getting logged out/Search function | | Viewed: | 27 times | | Topic: | Problem | |
| In Problem, here4bricks614 writes:
| | How do I stop this website from logging me out on mobile browsers despite the
preferences cookies being enabled? I’ve been logged out four times today.
|
Which browser? Are you using one with a setting that clears cookies when closing
the browser?
| | Why is the search function absolute garbage? I tried to look for solutions using
a few words and they were all excluded from the search results.
|
Searching for what? LEGO parts, or how to solve your issue?
|
|
| Author: | UTLF | | Posted: | Apr 7, 2024 03:00 | | Subject: | Re: Getting logged out/Search function | | Viewed: | 25 times | | Topic: | Problem | |
| | | The things is; most of us are VERY happy this site exists.
And for a site, at least, just staying alive is already a huge task
I'm very thankful to them for this.
|
"Thanks for doing the bare minimum & paying server fees so the site stays
up!"
A large reason that it stays alive is because it's backed by Lego & doesn't
have any real competition; this site has glaring issues that should have been
resolved years ago
There's no excusing it, especially now, being it's owned by TLG (a billion-dollar+
company that has updated its own website multiple times in recent years)
The leadership is too complacent and stubborn to make any meaningful change,
instead we get make-work projects, empty excuses and redundant "changes"
to stuff that isn't broken - the only real time they listen is when people
kiss their feet & side with their decisions, otherwise we're largely ignored
and pushed aside
Not to mention the non-stop gummy spam, but I've whined about that enough
recently to the point where I'll drive my head through a wall if I repeat
myself one more time
I love Bricklink like everyone else, but I am not a fan of the way it is handled
(if you even want to consider what they've been doing as "handling"
it)
|
|
| Author: | here4bricks614 | | Posted: | Apr 7, 2024 02:24 | | Subject: | Re: Getting logged out/Search function | | Viewed: | 23 times | | Topic: | Problem | |
| Yes, the fifth log out and subsequent “ID and Password Mismatch” error make that
evident.
|
| Author: | zorbanj | | Posted: | Apr 7, 2024 01:00 | | Subject: | Re: Getting logged out/Search function | | Viewed: | 28 times | | Topic: | Problem | |
| In Problem, here4bricks614 writes:
| |
This is nothing short of frustrating. Did the people “running” this site outsource
that responsibility to a chimp on an entire pharmacy’s worth of drugs? Is that
why nothing productive is getting done? Does this site even have an analytics
team?
|
Your account is close to 4 years old. That's enough time to glean that this
site is to be used as is. Complaining won't change anything.
|
| Author: | 1001bricks | | Posted: | Apr 7, 2024 00:58 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 30 times | | Topic: | Problem | |
| In Problem, infinibrix writes:
| | My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?
|
It could, but on the other hand and just like NPB: as soon as you're using
auto checkout instant payment, all this cease to be a concern.
|
|
| Author: | TheBrickGuys | | Posted: | Apr 7, 2024 00:20 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 30 times | | Topic: | Problem | |
| | | Does it even really need the customer to approve the change? If so why?
|
In answer to at least this one question is that it is very important for the
customer to be involved in the process of changing quantities of parts in their
order. Imagine a customer places an order for a build but as the store is filling
the order he realizes that he is 4 short of one part, 3 short of another and
20 short of yet still another. If the store can just change the qty of what is
ordered without the customers approval then the customer's order will be
all screwed up.
This is just one example. There is certainly room for improvement but the customer
should always be part of any qty change in the orders they place.
Jim
|
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