Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Adjour  | | Posted: | May 4, 2024 21:44 | | Subject: | Re: wrongful NSS | | Viewed: | 43 times | | Topic: | Help | |
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| In Help, coqie writes:
| | In Help, peregrinator writes:
| | In Help, yorbrick writes:
| | Rather than suggesting that they could open a paypal claim to get refunded, why
not just refund them. The end result is the same, and you probably wouldnt have
received the NSS warning. Now you must refund to have it removed.
|
Additionally, if the buyer submits a PayPal claim and the seller contests it
and loses, the seller will get hit with an additional dispute fee.
|
That's possible, but I have a strong case. I have proof I shipped it, buyer
acknowledges this, I have confirmation from the shipper they lost it. So why
should I loose this claim? That would be very sad but maybe not impossible. That's
a risk I need to take. The proposal I should just refund it out of my own pocket
while there's paid for insurance is just ridiculous. Then I can place a thousand
orders and once received place a NSS on every single one of them hoping the seller
will refund me right away. Hurray, thousand orders received without spending
a single penny!
|
Serious stop with the hyperbole.
You've had now many experienced sellers explain to you that you are mistaken,
wrong, etc and what you should do differently/ what you MUST do differently.
You clearly don't understand how PP works, which baffles me at 4K feedback,
but I've seen stranger things.
We use PP 100% basically in the USA, so I give you a little space for not having
used it all the time, but everything you've written is not only incorrect,
but wasting your BUYERS TIME, who did NOTHING WRONG. Here in the USA, unless
it's delivered, its the sellers problem, and my understanding is Europe is
even stricter.
Why on earth would you want to make your buyer do all this extra when they didn't
do anything wrong? Forget all your reasons, I just, I just can't imagine
treating a customer this way. They'll never come back.
Crystal
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| Author: | Ziegelmeister | | Posted: | May 4, 2024 21:42 | | Subject: | Re: wrongful NSS | | Viewed: | 38 times | | Topic: | Help | |
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| In Help, 1001bricks writes:
| | In Help, Nubs_Select writes:
| | In Help, Ziegelmeister writes:
| | In Help, 1001bricks writes:
| | Sorry but if the buyer didn't receive it, then as a shop owner you are responsible,
insurance or not.
|
Speaking of insurance; who files the claim? Hasn't been an issue yet, but
let's say something is lost (only shipping in the US) and it has insurance;
Do I refund the buyer and then file the claim for me?
|
File the claim first before refunding as doing say may trigger a search for the
package and if found they will cancel your claim and your buyer will get it.
|
Agreed!!!
Often it gets delivered like 2 days just after you started a postal inquiery
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LOL, iiiiinteresting. Thanks for the tip(s).
|
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| Author: | 1001bricks | | Posted: | May 4, 2024 20:50 | | Subject: | Re: wrongful NSS | | Viewed: | 37 times | | Topic: | Help | |
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| In Help, Nubs_Select writes:
| | In Help, Ziegelmeister writes:
| | In Help, 1001bricks writes:
| | Sorry but if the buyer didn't receive it, then as a shop owner you are responsible,
insurance or not.
|
Speaking of insurance; who files the claim? Hasn't been an issue yet, but
let's say something is lost (only shipping in the US) and it has insurance;
Do I refund the buyer and then file the claim for me?
|
File the claim first before refunding as doing say may trigger a search for the
package and if found they will cancel your claim and your buyer will get it.
|
Agreed!!!
Often it gets delivered like 2 days just after you started a postal inquiery
|
|
| Author: | 1001bricks | | Posted: | May 4, 2024 20:46 | | Subject: | Re: wrongful NSS | | Viewed: | 29 times | | Topic: | Help | |
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| In Help, Ziegelmeister writes:
| | In Help, 1001bricks writes:
| | Sorry but if the buyer didn't receive it, then as a shop owner you are responsible,
insurance or not.
|
Speaking of insurance; who files the claim? Hasn't been an issue yet, but
let's say something is lost (only shipping in the US) and it has insurance;
Do I refund the buyer and then file the claim for me?
|
Yes.
Seller ordered and paid the shipping.
It's the seller to take care of the insurance (and perceive the eventual
corresponding amount).
In rare cases the shipper may ask you to get from the buyer a signed document
declaring it's not been received... but normally buyer's not implied.
|
|
| Author: | Nubs_Select | | Posted: | May 4, 2024 20:43 | | Subject: | Re: wrongful NSS | | Viewed: | 30 times | | Topic: | Help | |
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| In Help, Ziegelmeister writes:
| | In Help, 1001bricks writes:
| | Sorry but if the buyer didn't receive it, then as a shop owner you are responsible,
insurance or not.
|
Speaking of insurance; who files the claim? Hasn't been an issue yet, but
let's say something is lost (only shipping in the US) and it has insurance;
Do I refund the buyer and then file the claim for me?
|
File the claim first before refunding as doing say may trigger a search for the
package and if found they will cancel your claim and your buyer will get it.
|
| Author: | calebfishn | | Posted: | May 4, 2024 20:41 | | Subject: | Re: wrongful NSS | | Viewed: | 35 times | | Topic: | Help | |
|
| | If you reply to the NSS with proof of shipping, Bricklink should remove the NSS. |
| Author: | Ziegelmeister | | Posted: | May 4, 2024 20:33 | | Subject: | Re: wrongful NSS | | Viewed: | 34 times | | Topic: | Help | |
|
| In Help, 1001bricks writes:
| | Sorry but if the buyer didn't receive it, then as a shop owner you are responsible,
insurance or not.
|
Speaking of insurance; who files the claim? Hasn't been an issue yet, but
let's say something is lost (only shipping in the US) and it has insurance;
Do I refund the buyer and then file the claim for me?
|
|
| Author: | SezaR | | Posted: | May 4, 2024 20:15 | | Subject: | Re: wrongful NSS | | Viewed: | 35 times | | Topic: | Help | |
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| In Help, peregrinator writes:
| | In Help, coqie writes:
| | When a buyer does not receive his order it's he who has to open a claim with
paypal in order get refunded, I can't open a claim for a lost order.
|
Correct, but you can simply refund him.
| | The claim is opened so at the end a refund will be made,
if not by payal, then it will be by me. It's just sad that it's so difficult
to get a NSS that was not intended or is not in place, to be removed if the buyer
is not a fast responder.
|
If PayPal refunds the buyer it will be from your account, and you could get hit
with a dispute fee as well.
I don't know how long PayPal disputes take to resolve, but it's possible
the buyer could complete the NSS before it is resolved, and then you'll have
a permanent mark on your record, and you'll still lose money.
|
As far as I know, if the buyer get his full refund, seller can supply this info
to BL and they remove the NSS strike, even after the buyer completed it.
|
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| Author: | yorbrick | | Posted: | May 4, 2024 19:10 | | Subject: | Re: wrongful NSS | | Viewed: | 41 times | | Topic: | Help | |
|
| In Help, coqie writes:
| | In Help, peregrinator writes:
| | In Help, yorbrick writes:
| | Rather than suggesting that they could open a paypal claim to get refunded, why
not just refund them. The end result is the same, and you probably wouldnt have
received the NSS warning. Now you must refund to have it removed.
|
Additionally, if the buyer submits a PayPal claim and the seller contests it
and loses, the seller will get hit with an additional dispute fee.
|
That's possible, but I have a strong case. I have proof I shipped it, buyer
acknowledges this, I have confirmation from the shipper they lost it. So why
should I loose this claim? That would be very sad but maybe not impossible. That's
a risk I need to take. The proposal I should just refund it out of my own pocket
while there's paid for insurance is just ridiculous. Then I can place a thousand
orders and once received place a NSS on every single one of them hoping the seller
will refund me right away. Hurray, thousand orders received without spending
a single penny!
|
If you feel you have a strong case, then contest the claim when the buyer makes
the claim. You will need to supply paypal with your evidence so give them what
you have. You should not need to pay out of your pocket as you will be able to
refund out of whatever compensation you can claim from the shipping company.
If you file NSS against other sellers when they have proof of delivery, you will
eventually be banned. You will also lose paypal claims.
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| Author: | Adjour | | Posted: | May 4, 2024 18:42 | | Subject: | Re: wrongful NSS | | Viewed: | 44 times | | Topic: | Help | |
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| In Help, coqie writes:
| | Thats true if I can't provide proof of shipping to the buyers paypal address.
If I can, what is the case here, the buyer will be refunded by paypal, not from
my account. This is unfortunately not the first order that got lost in mail so
know this from experience.
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Um, this 100% is not how this works. At all.
Crystal
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