Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | yorbrick  | | Posted: | Apr 22, 2024 10:09 | | Subject: | Re: Seller not shipping and not sending refund | | Viewed: | 37 times | | Topic: | Problem Order | |
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| In Problem Order, peregrinator writes:
| | In Problem Order, yorbrick writes:
| | If from your bank, I'd email the seller saying you want the order cancelled.
Then tell the bank that you have told the seller to cancel the order. Also complete
the NSS anyway.
|
Isn't there an option to cancel the order when the NSS is completed?
|
It is more abut the bank here. They cannot tell whether an order is cancelled
on BL or not. However, if they are asking if it is cancelled, the buyer giving
a seller notice that they want to cancel (and the order has not been sent) then
it should be enough for the bank.
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| Author: | peregrinator | | Posted: | Apr 22, 2024 10:04 | | Subject: | Re: Seller not shipping and not sending refund | | Viewed: | 46 times | | Topic: | Problem Order | |
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| In Problem Order, yorbrick writes:
| | If from your bank, I'd email the seller saying you want the order cancelled.
Then tell the bank that you have told the seller to cancel the order. Also complete
the NSS anyway.
|
Isn't there an option to cancel the order when the NSS is completed?
|
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| Author: | yorbrick | | Posted: | Apr 22, 2024 08:42 | | Subject: | Re: Seller not shipping and not sending refund | | Viewed: | 59 times | | Topic: | Problem Order | |
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| In Problem Order, Mkwill96 writes:
| | Hi, I am having an issue with a seller that does not respond to any of my messages
and is refusing to ship the order after payment. It has been a month since payment
was made and seller constantly lies about shipping dates, says they'll be
shipped in 2 days only to delay it and not respond to me after. On one of the
orders I've cancelled he's said that he's initiated a refund, it
has been 2 weeks since and I haven't received my money back so I contacted
my bank, only to be told that no refund was initiated.
I have filed a dispute but my bank is telling me to cancel the order, only then
can they do something about it but if I cancel the order, I have to mark the
NSS as complete eventhough it isn't.
These orders are about £2.5k in total and I really need some advice and guidance
on what to do here. Any help is appreciated, many thanks!
Seller 'Collectabrick'
|
That seller has been suspended for almost two weeks for "preventative action".
Did you pay by bank transfer through PayPal, or direct from your bank?
If from your bank, I'd email the seller saying you want the order cancelled.
Then tell the bank that you have told the seller to cancel the order. Also complete
the NSS anyway.
|
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| Author: | peregrinator | | Posted: | Apr 22, 2024 07:10 | | Subject: | Re: Seller not shipping and not sending refund | | Viewed: | 41 times | | Topic: | Problem Order | |
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| In Problem Order, Mkwill96 writes:
| | I have not done an NSS before so I just hope completing the NSS won't mean
that on Bricklink I've marked or acknowledge that there not a problem anymore...
|
Ah, no, completing the NSS means that you can cancel the order and leave negative
feedback while the seller can't leave negative feedback for you (they can
try, but it will be removed). And 3 complete NSSs means the store is suspended.
|
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| Author: | Mkwill96 | | Posted: | Apr 22, 2024 06:25 | | Subject: | Re: Seller not shipping and not sending refund | | Viewed: | 44 times | | Topic: | Problem Order | |
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| In Problem Order, peregrinator writes:
| | In Problem Order, Mkwill96 writes:
| | I have filed a dispute but my bank is telling me to cancel the order, only then
can they do something about it but if I cancel the order, I have to mark the
NSS as complete eventhough it isn't.
|
If there are multiple orders then there should be multiple NSSs. I don't
see why you would not want to complete the NSS(s) to cancel the order(s), though,
if that's the only way your bank will proceed.
|
I have not done an NSS before so I just hope completing the NSS won't mean
that on Bricklink I've marked or acknowledge that there not a problem anymore...
|
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| Author: | peregrinator | | Posted: | Apr 22, 2024 06:21 | | Subject: | Re: Seller not shipping and not sending refund | | Viewed: | 40 times | | Topic: | Problem Order | |
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| In Problem Order, Mkwill96 writes:
| | I have filed a dispute but my bank is telling me to cancel the order, only then
can they do something about it but if I cancel the order, I have to mark the
NSS as complete eventhough it isn't.
|
If there are multiple orders then there should be multiple NSSs. I don't
see why you would not want to complete the NSS(s) to cancel the order(s), though,
if that's the only way your bank will proceed.
|
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| Author: | Mkwill96 | | Posted: | Apr 22, 2024 06:18 | | Subject: | Seller not shipping and not sending refund | | Viewed: | 172 times | | Topic: | Problem Order | |
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| Hi, I am having an issue with a seller that does not respond to any of my messages
and is refusing to ship the order after payment. It has been a month since payment
was made and seller constantly lies about shipping dates, says they'll be
shipped in 2 days only to delay it and not respond to me after. On one of the
orders I've cancelled he's said that he's initiated a refund, it
has been 2 weeks since and I haven't received my money back so I contacted
my bank, only to be told that no refund was initiated.
I have filed a dispute but my bank is telling me to cancel the order, only then
can they do something about it but if I cancel the order, I have to mark the
NSS as complete eventhough it isn't.
These orders are about £2.5k in total and I really need some advice and guidance
on what to do here. Any help is appreciated, many thanks!
Seller 'Collectabrick'
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| Author: | Nubs_Select | | Posted: | Apr 20, 2024 16:32 | | Subject: | Re: Messages and Orders purged! | | Viewed: | 42 times | | Topic: | Problem Order | |
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| In Problem Order, vrod2000 writes:
| | Found it all in email!
Wrote to seller, but also reported it in Paypal.
Curious what happens next. 
|
curious indeed! Normally Paypal doesn't do anything after 6-months so it
will be interesting if they do.
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| Author: | vrod2000 | | Posted: | Apr 20, 2024 15:16 | | Subject: | Re: Messages and Orders purged! | | Viewed: | 50 times | | Topic: | Problem Order | |
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| Found it all in email!
Wrote to seller, but also reported it in Paypal.
Curious what happens next.
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| Author: | vrod2000 | | Posted: | Apr 20, 2024 14:50 | | Subject: | Re: Messages and Orders purged! | | Viewed: | 48 times | | Topic: | Problem Order | |
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| I paid the exact price that was quoted to me. I thought shipping was high, but
I tolerated it. Barely.
At the parcel store the clerk showed me what was owed on it.
It looked like customs and additional shipping. (He would not let me touch the
parcel.)
Keep in mind, this was an instructions booklet and 2 1x2 tiles (maybe 1x1 tiles).
All very light weight.
booklet and 2 parts were 43
Shipping was 17
tax was 6
I thought it was rediculous to pay an additional 13 for this.
I think the seller took advantage of me by telling me to wait 6 months.
I offerred to just refund me half of just the actual product, but he did not
budge.
I will search my emails and then try to reach out to Bricklink to help with this
matter.
Oasis in South Dakota is not a good seller.
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| Author: | 1001bricks | | Posted: | Apr 18, 2024 13:19 | | Subject: | Re: "Pay" button on invoice, orders page, etc. | | Viewed: | 16 times | | Topic: | Problem Order | |
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| In Problem Order, peregrinator writes:
| | In Problem Order, pcthurman writes:
| | I checked out, the final checkout screen had Batch 1 and Batch 2 on it. Even
though my 1st order had been paid for, both orders were included. He sent me
an invoice that included shipping and a credit for the amount of money I paid
on the first order minus the state taxes. I cannot pay for the order. The seller
has contacted the Help Desk to find a solution.
I would like to think that all he has to do is refund the money I paid, mark
the order as ready or packed and then he could send a new invoice similar to
how a store would manage an order that paid with an offsite payment where taxes
could not be remitted to Bricklink?
|
It sounds to me like the seller somehow marked the original order as Not Paid
since a Paid order would not be batched with a 2nd order.
|
Only way is while NOT using an on site payment method.
Then again, comes the problem of possible avoid taxes 
What a mess.
I'd be buyer or seller, I'd cancel the whole and restart from scratch
if possible and not too late.
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| Author: | peregrinator | | Posted: | Apr 18, 2024 13:11 | | Subject: | Re: "Pay" button on invoice, orders page, etc. | | Viewed: | 20 times | | Topic: | Problem Order | |
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| In Problem Order, pcthurman writes:
| | I checked out, the final checkout screen had Batch 1 and Batch 2 on it. Even
though my 1st order had been paid for, both orders were included. He sent me
an invoice that included shipping and a credit for the amount of money I paid
on the first order minus the state taxes. I cannot pay for the order. The seller
has contacted the Help Desk to find a solution.
I would like to think that all he has to do is refund the money I paid, mark
the order as ready or packed and then he could send a new invoice similar to
how a store would manage an order that paid with an offsite payment where taxes
could not be remitted to Bricklink?
|
It sounds to me like the seller somehow marked the original order as Not Paid
since a Paid order would not be batched with a 2nd order.
|
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| Author: | pcthurman | | Posted: | Apr 18, 2024 10:40 | | Subject: | Re: "Pay" button on invoice, orders page, etc. | | Viewed: | 25 times | | Topic: | Problem Order | |
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| In Problem Order, Brickwilbo writes:
| | In Problem Order, pcthurman writes:
| | I have been buying on this site for 20 years. Never have I had a problem paying
for an order until now.
My seller sent me an invoice, I paid for the order, the seller contacted me and
told me he forgot to add in the shipping and that he would send another invoice
for that. Knowing the seller could not invoice me for just shipping, I told the
seller to hold on to the order for 1 week and I would place another order so
that they could then invoice me for the shipping for both orders and send them
both together.
To me this seemed like a no-brainer. It gets me a bunch of parts I need and I
get to save on shipping and the seller gets the shipping costs paid.
1 week goes by and I place my second order, the seller sends me an invoice for
the second order, but I think something must have been wrong with it because
when I clicked into the invoice there was a message at the top of it that the
invoice had been updated and it had a "Go" link.
Okay this is new; I have never seen an invoice with a "Go" link before.
I click on the link, and it takes me to another invoice that looks identical
to the first invoice. I read through the invoice, as I always do, make sure it
all looks correct, and go back up to the top to click on the "Pay" button
only there isn't a "Pay" button. I look on my orders page, no "pay"
button next to the order. I look on the order itself, no "Pay" button.
|
Maybe this new invoice is updated with postage?
|
The first payment went through just fine as an onsite PayPal transaction. At
this point I would think that my order would automatically default to paid. As
I have never had a store on Bricklink, I do not know how the Bricklink system
works when an order is paid. The seller contacted me after this and explained
that he had forgotten to include the shipping costs and would send an invoice
for them. Knowing that a store cannot send an invoice for an order that has already
been paid for, I sent back a message to the seller with a solution. I would place
another order on the following Monday, and he could then invoice me for that
order and the shipping costs to ship both orders in the same package. He agreed
to this and that following Monday I placed my second order at his store. When
I checked out, the final checkout screen had Batch 1 and Batch 2 on it. Even
though my 1st order had been paid for, both orders were included. He sent me
an invoice that included shipping and a credit for the amount of money I paid
on the first order minus the state taxes. I cannot pay for the order. The seller
has contacted the Help Desk to find a solution.
I would like to think that all he has to do is refund the money I paid, mark
the order as ready or packed and then he could send a new invoice similar to
how a store would manage an order that paid with an offsite payment where taxes
could not be remitted to Bricklink?
|
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| Author: | SylvainLS | | Posted: | Apr 18, 2024 10:03 | | Subject: | Re: "Pay" button on invoice, orders page, etc. | | Viewed: | 26 times | | Topic: | Problem Order | |
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| In Problem Order, zorbanj writes:
| | […]
Maybe there's a language barrier at play here, but this is not tax fraud.
|
AIUI:
If the amount paid/pocketed includes the tax:
— The seller is collecting tax money when they aren’t authorized to and have
no way to remit it. That is tax fraud.
— The buyer is giving the tax money to the seller, who, again, is neither authorized
to collect it nor in any capacity to remit it. Knowingly or not, that is tax
fraud.
(From what was said, the seller is taking the tax. So this is the situation
discussed here.)
If the amount paid/pocketed doesn’t include the tax:
— The buyer is not paying the tax they owe. That is tax evasion, a.k.a tax fraud.
— The seller is helping the buyer not paying the tax. That’s helping and abetting
tax evasion. Tax fraud.
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| Author: | zorbanj | | Posted: | Apr 18, 2024 09:46 | | Subject: | Re: "Pay" button on invoice, orders page, etc. | | Viewed: | 28 times | | Topic: | Problem Order | |
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| If your accountant is of no help with this, PM me.
In Problem Order, WildBricks writes:
| |
The initial order payments went through BL's payment system. It is only the
add-on/2nd batch orders that they have had to pay directly for. We are talking
less than $10 USD in sales tax. I have attempted to pay BL for the outstanding
amounts. I have broken down the $$ amounts, given a list of the order id's,
requested help, sent messages with subject line: I OWE YOU MONEY. What else am
I supposed to do? I have asked for help. I am in NO WAY attempting to defraud
anyone.
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| Author: | zorbanj | | Posted: | Apr 18, 2024 09:43 | | Subject: | Re: "Pay" button on invoice, orders page, etc. | | Viewed: | 25 times | | Topic: | Problem Order | |
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| In Problem Order, Stellar writes:
| | | |
The only solution we have been able to work out is for me to email my buyer my
direct paypal link and take payment that way, then we can at least move forward
with getting their parts to them.
|
This is TAX fraud, try to get a friend customer with you that can help solve
the way you process a local pickup order trying things, there is a correct way
that works.
|
Maybe there's a language barrier at play here, but this is not tax fraud.
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| Author: | WildBricks | | Posted: | Apr 18, 2024 09:03 | | Subject: | Re: "Pay" button on invoice, orders page, etc. | | Viewed: | 31 times | | Topic: | Problem Order | |
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| | | Also if your orders are packed Bricklink doesn't add new batches to it. Neither
if it is paid.
|
Apparently, it does. It has happened at least 5 times in the last year.
The initial order payments went through BL's payment system. It is only the
add-on/2nd batch orders that they have had to pay directly for. We are talking
less than $10 USD in sales tax. I have attempted to pay BL for the outstanding
amounts. I have broken down the $$ amounts, given a list of the order id's,
requested help, sent messages with subject line: I OWE YOU MONEY. What else am
I supposed to do? I have asked for help. I am in NO WAY attempting to defraud
anyone.
|
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| Author: | WildBricks | | Posted: | Apr 18, 2024 08:45 | | Subject: | Re: "Pay" button on invoice, orders page, etc. | | Viewed: | 30 times | | Topic: | Problem Order | |
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| I've actually reached out to BL help desk and said that I owe them money
because of this very issue. I explained the entire situation, gave them a detailed
break down of the total dollar amounts involved, all order ID #'s and asked
to be contacted so that the I could pay them what I owe. I've heard nothing
back. I am NOT trying to skirt the rules. I have done everything that I can to
resolve the issue. At some point BrickLink has to take responsibility for their
bugs and actually respond to help requests.
In Problem Order, SylvainLS writes:
| | In Problem Order, WildBricks writes:
| | […]
The only solution we have been able to work out is for me to email my buyer my
direct paypal link and take payment that way, then we can at least move forward
with getting their parts to them.
|
FYI: https://www.bricklink.com/message.asp?ID=1401495
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| Author: | Stellar | | Posted: | Apr 18, 2024 03:32 | | Subject: | Re: "Pay" button on invoice, orders page, etc. | | Viewed: | 35 times | | Topic: | Problem Order | |
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| In Problem Order, WildBricks writes:
| | From what I can tell this is a bug. I've seen more times than I am happy
about and am having a hard time getting it resolved.
For me it has happened when a buyer is local and selects local pick-up. I invoice
them, they pay, they pick up, but the system never registers the payment, their
order then sits permanently at packed with payment as none. Then the next order
they place gets added onto their last 'open order' as a new batch. I
send them an invoice and there is no pay button. My inventory/order system then
tries to subtract their previous order + their new order from my inventory screwing
up my numbers. It's become a whole annoying thing. I currently have 22 orders
sitting as filed that are payment-none and status-packed.
|
Seems to strange, I have customers that choose Local Pickup, we invoice them
with 0€ shipping cost and they pay normally. Then come to get the order when
we send them a message that it is packed.
Also if your orders are packed Bricklink doesn't add new batches to it. Neither
if it is paid.
Try using the setting to separate Payment Status from Order Status:
https://www.bricklink.com/orderSettings.asp
| |
I've been patiently waiting for the help desk to look into the ticket that
I filed, but have it on my to-do list to send them a second request for help
at the end of the month. It isn't currently happening, but my local buyers
have been busy recently and haven't been placing as many orders.
The only solution we have been able to work out is for me to email my buyer my
direct paypal link and take payment that way, then we can at least move forward
with getting their parts to them.
|
This is TAX fraud, try to get a friend customer with you that can help solve
the way you process a local pickup order trying things, there is a correct way
that works.
|
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| Author: | Brickwilbo | | Posted: | Apr 18, 2024 03:21 | | Subject: | Re: "Pay" button on invoice, orders page, etc. | | Viewed: | 34 times | | Topic: | Problem Order | |
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| In Problem Order, pcthurman writes:
| | I have been buying on this site for 20 years. Never have I had a problem paying
for an order until now.
My seller sent me an invoice, I paid for the order, the seller contacted me and
told me he forgot to add in the shipping and that he would send another invoice
for that. Knowing the seller could not invoice me for just shipping, I told the
seller to hold on to the order for 1 week and I would place another order so
that they could then invoice me for the shipping for both orders and send them
both together.
To me this seemed like a no-brainer. It gets me a bunch of parts I need and I
get to save on shipping and the seller gets the shipping costs paid.
1 week goes by and I place my second order, the seller sends me an invoice for
the second order, but I think something must have been wrong with it because
when I clicked into the invoice there was a message at the top of it that the
invoice had been updated and it had a "Go" link.
Okay this is new; I have never seen an invoice with a "Go" link before.
I click on the link, and it takes me to another invoice that looks identical
to the first invoice. I read through the invoice, as I always do, make sure it
all looks correct, and go back up to the top to click on the "Pay" button
only there isn't a "Pay" button. I look on my orders page, no "pay"
button next to the order. I look on the order itself, no "Pay" button.
|
Maybe this new invoice is updated with postage?
| |
I reach out to the seller and inform them that there isn't a "Pay"
button for me to click on and did they make sure that the invoice was set for
Onsite PayPal?
The seller assured me it was set correctly.
The seller has not said 1 word to my message of there being no "Pay"
button to use nor how I am supposed to pay for the order.
I did send a second message to the seller 3 hours ago but still have not heard
anything back.
I did check the forum and the seller is not asking any questions regarding this
matter.
Can anyone explain why an invoice would be sent without a pay option?
Does it have to do with something the seller has not checked prior to sending
the invoice?
The 1st order I placed in their store was paid for through invoice and had the
"Pay" button, so I have no idea what has gone wrong this time.
Cass T
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| Author: | pcthurman | | Posted: | Apr 17, 2024 17:19 | | Subject: | Re: "Pay" button on invoice, orders page, etc. | | Viewed: | 44 times | | Topic: | Problem Order | |
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| In Problem Order, WildBricks writes:
| | From what I can tell this is a bug. I've seen more times than I am happy
about and am having a hard time getting it resolved.
For me it has happened when a buyer is local and selects local pick-up. I invoice
them, they pay, they pick up, but the system never registers the payment, their
order then sits permanently at packed with payment as none. Then the next order
they place gets added onto their last 'open order' as a new batch. I
send them an invoice and there is no pay button.
|
This may very well be what happened here.
| |
I've been patiently waiting for the help desk to look into the ticket that
I filed, but have it on my to-do list to send them a second request for help
at the end of the month. It isn't currently happening, but my local buyers
have been busy recently and haven't been placing as many orders.
|
I do hope a resolution can be found!
| |
The only solution we have been able to work out is for me to email my buyer my
direct PayPal link and take payment that way, then we can at least move forward
with getting their parts to them.
|
This really isn't a good solution because taxes are not being remitted to
Bricklink or whomever the taxes get remitted too. I understand it is the only
way for you with your local buyers currently. Bricklink does need to find a solution
for this.
Cass T
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| Author: | 1001bricks | | Posted: | Apr 17, 2024 17:15 | | Subject: | Re: "Pay" button on invoice, orders page, etc. | | Viewed: | 30 times | | Topic: | Problem Order | |
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| In Problem Order, SylvainLS writes:
| | In Problem Order, WildBricks writes:
| | […]
The only solution we have been able to work out is for me to email my buyer my
direct paypal link and take payment that way, then we can at least move forward
with getting their parts to them.
|
FYI: https://www.bricklink.com/message.asp?ID=1401495
|
What I suspected too.
Hence my don't pay without having the "Pay" button on the order
page (or the orders one).
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| Author: | 1001bricks | | Posted: | Apr 17, 2024 17:12 | | Subject: | Re: "Pay" button on invoice, orders page, etc. | | Viewed: | 25 times | | Topic: | Problem Order | |
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| In Problem Order, pcthurman writes:
| | In Problem Order, 1001bricks writes:
| | In ULTRA short: simply check your order on BrickLink and see if there's THERE
a "Pay" button.
This is in your BrickLink account, My BL, Orders.
|
As I stated in my original post, there isn't any "PAY" button on
the invoice nor on the order details page NOR on the order itself!
|
So, don't pay and ask the seller for explanations?
I'm not sure where's the problem here, sorry
|
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| Author: | SylvainLS | | Posted: | Apr 17, 2024 17:08 | | Subject: | Re: "Pay" button on invoice, orders page, etc. | | Viewed: | 33 times | | Topic: | Problem Order | |
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| In Problem Order, WildBricks writes:
| | […]
The only solution we have been able to work out is for me to email my buyer my
direct paypal link and take payment that way, then we can at least move forward
with getting their parts to them.
|
FYI: https://www.bricklink.com/message.asp?ID=1401495
|
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| Author: | WildBricks | | Posted: | Apr 17, 2024 16:54 | | Subject: | Re: "Pay" button on invoice, orders page, etc. | | Viewed: | 34 times | | Topic: | Problem Order | |
|
| From what I can tell this is a bug. I've seen more times than I am happy
about and am having a hard time getting it resolved.
For me it has happened when a buyer is local and selects local pick-up. I invoice
them, they pay, they pick up, but the system never registers the payment, their
order then sits permanently at packed with payment as none. Then the next order
they place gets added onto their last 'open order' as a new batch. I
send them an invoice and there is no pay button. My inventory/order system then
tries to subtract their previous order + their new order from my inventory screwing
up my numbers. It's become a whole annoying thing. I currently have 22 orders
sitting as filed that are payment-none and status-packed.
I've been patiently waiting for the help desk to look into the ticket that
I filed, but have it on my to-do list to send them a second request for help
at the end of the month. It isn't currently happening, but my local buyers
have been busy recently and haven't been placing as many orders.
The only solution we have been able to work out is for me to email my buyer my
direct paypal link and take payment that way, then we can at least move forward
with getting their parts to them.
|
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| Author: | pcthurman | | Posted: | Apr 17, 2024 16:54 | | Subject: | Re: "Pay" button on invoice, orders page, etc. | | Viewed: | 37 times | | Topic: | Problem Order | |
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| In Problem Order, 1001bricks writes:
| | In Problem Order, pcthurman writes:
| | Can anyone explain why an invoice would be sent without a pay option?
Does it have to do with something the seller has not checked prior to sending
the invoice?
The 1st order I placed in their store was paid for through invoice and had the
"Pay" button, so I have no idea what has gone wrong this time.
|
TL;DR
There's no "Pay" or "Go" button in any invoice, except if
the seller put this link (button) himself in a specific invoice he sent you (which
can be completely manual or automatic).
|
Which the seller obviously did or the "GO" link would not have been there.
| |
In ULTRA short: simply check your order on BrickLink and see if there's THERE
a "Pay" button.
This is in your BrickLink account, My BL, Orders.
|
As I stated in my original post, there isn't any "PAY" button on
the invoice nor on the order details page NOR on the order itself!
| |
Use THIS button to pay for the order (if the amounts are expected), nothing
else.
|
I did mention, I have been buying on Bricklink for 20 years, well in 3 days it
will be 20 years, so I am NOT a rookie and I do know where to look to pay for
an order!
Cass T
|
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| Author: | 1001bricks | | Posted: | Apr 17, 2024 16:22 | | Subject: | Re: "Pay" button on invoice, orders page, etc. | | Viewed: | 37 times | | Topic: | Problem Order | |
|
| In Problem Order, pcthurman writes:
| | Can anyone explain why an invoice would be sent without a pay option?
Does it have to do with something the seller has not checked prior to sending
the invoice?
The 1st order I placed in their store was paid for through invoice and had the
"Pay" button, so I have no idea what has gone wrong this time.
|
TL;DR
There's no "Pay" or "Go" button in any invoice, except if
the seller put this link (button) himself in a specific invoice he sent you (which
can be completely manual or automatic).
In ULTRA short: simply check your order on BrickLink and see if there's THERE
a "Pay" button.
This is in your BrickLink account, My BL, Orders.
Use THIS button to pay for the order (if the amounts are expected), nothing
else.
|
|
| Author: | Nubs_Select | | Posted: | Apr 17, 2024 16:19 | | Subject: | Re: "Pay" button on invoice, orders page, etc. | | Viewed: | 31 times | | Topic: | Problem Order | |
|
| the only reasons I can think of that there wouldn't be a pay button is 1.
If the invoice wasn't sent (if they changed shipping prices after they sent
it it would then null the first invoice). 2. if its offsite payment or 3 its
paid.
|
|
| Author: | pcthurman | | Posted: | Apr 17, 2024 16:13 | | Subject: | "Pay" button on invoice, orders page, etc. | | Viewed: | 129 times | | Topic: | Problem Order | |
|
| I have been buying on this site for 20 years. Never have I had a problem paying
for an order until now.
My seller sent me an invoice, I paid for the order, the seller contacted me and
told me he forgot to add in the shipping and that he would send another invoice
for that. Knowing the seller could not invoice me for just shipping, I told the
seller to hold on to the order for 1 week and I would place another order so
that they could then invoice me for the shipping for both orders and send them
both together.
To me this seemed like a no-brainer. It gets me a bunch of parts I need and I
get to save on shipping and the seller gets the shipping costs paid.
1 week goes by and I place my second order, the seller sends me an invoice for
the second order, but I think something must have been wrong with it because
when I clicked into the invoice there was a message at the top of it that the
invoice had been updated and it had a "Go" link.
Okay this is new; I have never seen an invoice with a "Go" link before.
I click on the link, and it takes me to another invoice that looks identical
to the first invoice. I read through the invoice, as I always do, make sure it
all looks correct, and go back up to the top to click on the "Pay" button
only there isn't a "Pay" button. I look on my orders page, no "pay"
button next to the order. I look on the order itself, no "Pay" button.
I reach out to the seller and inform them that there isn't a "Pay"
button for me to click on and did they make sure that the invoice was set for
Onsite PayPal?
The seller assured me it was set correctly.
The seller has not said 1 word to my message of there being no "Pay"
button to use nor how I am supposed to pay for the order.
I did send a second message to the seller 3 hours ago but still have not heard
anything back.
I did check the forum and the seller is not asking any questions regarding this
matter.
Can anyone explain why an invoice would be sent without a pay option?
Does it have to do with something the seller has not checked prior to sending
the invoice?
The 1st order I placed in their store was paid for through invoice and had the
"Pay" button, so I have no idea what has gone wrong this time.
Cass T
|
|
| Author: | Jesspickabrick | | Posted: | Apr 16, 2024 19:30 | | Subject: | Problem with order | | Viewed: | 110 times | | Topic: | Problem Order | |
|
| Good day,
Needing some help from an admin. with a order/cancelation that was done. I received
an order and when doing the process notice paypal informing me that the address
was wrong. I reached out to the buyer and gave them the details with a reply
from the buyer they would fix it. Giving the buyer time to fix it and reaching
out once more, The buyer then came back saying the address was updated. I proceed
to do the normal when paypal notified me that the address had an error. Reached
out to the buyer saying the address is still reading error and would be canceleing
and refunding in full. In which I did refund the buyer in full. However I refunded
the the amount on paypal vs bricklink as there seems to be a step wrong but the
buyer has been refunded. Do need help on that as well as this buyer has left
a neutral comment on my store they may have received from another seller as
the buyer never received anything on my end. I have emailed support with no reply
back regarding this matter and would appreciate if someone reached out to me.
JessBricks
|
|
| Author: | RebelliousBrick | | Posted: | Apr 15, 2024 18:11 | | Subject: | Re: Messages and Orders purged! | | Viewed: | 76 times | | Topic: | Problem Order | |
|
| In Problem Order, vrod2000 writes:
| | Can anyone help?
After 6 months of not getting my money back for a refused international package.
(shipping was 50% higher than quoted, so I sent the package back)
|
Why did you pay once you saw the shipping was higher than quoted?
| |
The seller (Oasis in South Carolina) refused to refund my money until the package
came back to him. There is no detailed tracking on return packages, but it shows
that it came into the USA on October 28th.
He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.
|
He told you 6 months because that is the cutoff point for PayPal to file a
dispute!
| |
All of my prior orders are gone and so are my old messages.
|
Orders & messages are purged after 6 months
| |
I was able to download the order (without much details, but it had the prices).
Is there a way to get back my messages? Or order? I did not delete these things.
|
Try contacting the Admins, they need to keep order details etc longer than
6 months for legal purposes
|
|
| Author: | 1001bricks | | Posted: | Apr 15, 2024 15:01 | | Subject: | Re: Messages and Orders purged! | | Viewed: | 54 times | | Topic: | Problem Order | |
|
| In Problem Order, zorbanj writes:
| | In Problem Order, jennnifer writes:
| | In Problem Order, vrod2000 writes:
| |
He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.
|
I do not believe this is accurate. Any package without movement within 2 months
is considered lost.
|
Where did you get this 2 month "rule"?
|
For us it's 1 month.
Using normal rates - not "ground" or such, there's no destination
from here where it takes a month to arrive...
But already wrote another day, it took 7 months (SEVEN) for a single envelope
to arrive in South America, and the buyer didn't even complain and wrote
us when he got it!
Those are real excceptionnal exceptions 
|
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| Author: | jennnifer | | Posted: | Apr 15, 2024 14:08 | | Subject: | Re: Messages and Orders purged! | | Viewed: | 47 times | | Topic: | Problem Order | |
|
| In Problem Order, zorbanj writes:
| | In Problem Order, jennnifer writes:
| | In Problem Order, vrod2000 writes:
| |
He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.
|
I do not believe this is accurate. Any package without movement within 2 months
is considered lost.
|
Where did you get this 2 month "rule"?
|
I made it up right there on the spot!
~Jen
|
|
| Author: | zorbanj | | Posted: | Apr 15, 2024 13:59 | | Subject: | Re: Messages and Orders purged! | | Viewed: | 51 times | | Topic: | Problem Order | |
|
| In Problem Order, jennnifer writes:
| | In Problem Order, vrod2000 writes:
| |
He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.
|
I do not believe this is accurate. Any package without movement within 2 months
is considered lost.
|
Where did you get this 2 month "rule"?
|
|
| Author: | jennnifer | | Posted: | Apr 15, 2024 13:14 | | Subject: | Re: Messages and Orders purged! | | Viewed: | 61 times | | Topic: | Problem Order | |
|
| In Problem Order, vrod2000 writes:
| | Can anyone help?
After 6 months of not getting my money back for a refused international package.
(shipping was 50% higher than quoted, so I sent the package back)
|
You would have known the shipping charges when you paid. Are you talking about
customs fees or taxes? Was there a VAT form attached to your parcel?
| |
The seller (Oasis in South Carolina) refused to refund my money until the package
came back to him. There is no detailed tracking on return packages, but it shows
that it came into the USA on October 28th.
He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.
|
I do not believe this is accurate. Any package without movement within 2 months
is considered lost.
| |
All of my prior orders are gone and so are my old messages.
|
BrickLink purges all non-problem orders after 6 months.
| |
I was able to download the order (without much details, but it had the prices).
|
You would have received a detailed invoice when you made your purchase. Find
it in your email account.
| |
Is there a way to get back my messages? Or order? I did not delete these things.
|
No, but BrickLink messages should also be sent to your email. Have a look!
Unless your seller failed to attach the VAT receipt to your order, whatever charges
that occurred were likely not their fault. However, 6 months is a ridiculous
time frame and they should have responded to you by now with either a refund
or a resolution you could both agree to.
Good luck,
~Jen
|
|
| Author: | vrod2000 | | Posted: | Apr 15, 2024 12:59 | | Subject: | Messages and Orders purged! | | Viewed: | 139 times | | Topic: | Problem Order | |
|
| Can anyone help?
After 6 months of not getting my money back for a refused international package.
(shipping was 50% higher than quoted, so I sent the package back)
The seller (Oasis in South Carolina) refused to refund my money until the package
came back to him. There is no detailed tracking on return packages, but it shows
that it came into the USA on October 28th.
He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.
All of my prior orders are gone and so are my old messages.
I was able to download the order (without much details, but it had the prices).
Is there a way to get back my messages? Or order? I did not delete these things.
thanks!
|
|
| Author: | yorbrick | | Posted: | Apr 15, 2024 04:47 | | Subject: | Re: Shipping order lost - Refund | | Viewed: | 48 times | | Topic: | Problem Order | |
|
| In Problem Order, Greeks_Rulez writes:
| | Hello,
I shipped an order to a buyer with tracking, but the order has been lost.
I've recieved the money ftom the post office and now I want to refund the
buyer.
I refund him from Bricklink or Paypal?
So i have no issues with Bricklink platform and the buyer?
|
If he paid through paypal(onsite) via Bricklink, then use the refund button for
the order. If he paid offsite through PayPal, use the refund button on the payment
details page at PayPal.
|
|
| Author: | Greeks_Rulez | | Posted: | Apr 15, 2024 04:21 | | Subject: | Shipping order lost - Refund | | Viewed: | 118 times | | Topic: | Problem Order | |
|
| Hello,
I shipped an order to a buyer with tracking, but the order has been lost.
I've recieved the money ftom the post office and now I want to refund the
buyer.
I refund him from Bricklink or Paypal?
So i have no issues with Bricklink platform and the buyer?
|
|
| Author: | Mkwill96 | | Posted: | Apr 13, 2024 13:35 | | Subject: | Re: Order Refund timeframe | | Viewed: | 41 times | | Topic: | Problem Order | |
|
| In Problem Order, Dhobeck writes:
| | In Problem Order, Mkwill96 writes:
| | In Problem Order, calebfishn writes:
| | In Problem Order, Mkwill96 writes:
| | In Problem Order, calebfishn writes:
| | In Problem Order, Mkwill96 writes:
| | I have placed an order on a store and he hasn't shipped in 3 weeks and hasn't
replied so I've logged a NSS, seller says he's refunded me but I haven't
received anything. (STRIPE PAYMENT). Am wondering how long I should wait for
the refund. (Refund initiated on 8th April)
|
Do not remove the NSS until you have Proof that the seller has refunded your
money and you have you have received your money back.
|
Seller is now suspended with Preventive action lol, not sure whether to just
sit here and wait or try and figure out what to do... it's a 3k order so
I'm pretty worried rn🥲
|
If the seller has been suspended, it probably means there have been several similar
complaints. You almost certainly will not hear back from the seller or get a
refund. You should be working with your bank immediately to get a reversal of
the charges. Was this an experienced seller with good feedback? I assume seller
did not offer paypal for payment. For a valuable order, I would not have recommended
using a payment method that did not give buyer protection.
|
Yeah but I've bought from the seller loads of times before and he's got
283 reviews. Just seems odd that he's gone cold and u responsive all of a
sudden...
Seller acc (Collectabrick)
|
This may provide some information
https://www.bricklink.com/message.asp?ID=1458658
|
Yeah he was suspended a month ago but had his account reinstated after, I wonder
what the issue is this time as I have last heard from him on the 7th of April
and he hasn't been responding to my messages since.
Really like his store but seeing that it is a huge order I've placed I'm
warry that I won't get my money back...
|
|
| Author: | Dhobeck | | Posted: | Apr 13, 2024 12:57 | | Subject: | Re: Order Refund timeframe | | Viewed: | 30 times | | Topic: | Problem Order | |
|
| In Problem Order, Mkwill96 writes:
| | In Problem Order, calebfishn writes:
| | In Problem Order, Mkwill96 writes:
| | In Problem Order, calebfishn writes:
| | In Problem Order, Mkwill96 writes:
| | I have placed an order on a store and he hasn't shipped in 3 weeks and hasn't
replied so I've logged a NSS, seller says he's refunded me but I haven't
received anything. (STRIPE PAYMENT). Am wondering how long I should wait for
the refund. (Refund initiated on 8th April)
|
Do not remove the NSS until you have Proof that the seller has refunded your
money and you have you have received your money back.
|
Seller is now suspended with Preventive action lol, not sure whether to just
sit here and wait or try and figure out what to do... it's a 3k order so
I'm pretty worried rn🥲
|
If the seller has been suspended, it probably means there have been several similar
complaints. You almost certainly will not hear back from the seller or get a
refund. You should be working with your bank immediately to get a reversal of
the charges. Was this an experienced seller with good feedback? I assume seller
did not offer paypal for payment. For a valuable order, I would not have recommended
using a payment method that did not give buyer protection.
|
Yeah but I've bought from the seller loads of times before and he's got
283 reviews. Just seems odd that he's gone cold and u responsive all of a
sudden...
Seller acc (Collectabrick)
|
This may provide some information
https://www.bricklink.com/message.asp?ID=1458658
|
|
| Author: | Mkwill96 | | Posted: | Apr 13, 2024 12:54 | | Subject: | Re: Order Refund timeframe | | Viewed: | 25 times | | Topic: | Problem Order | |
|
| In Problem Order, calebfishn writes:
| | In Problem Order, Mkwill96 writes:
| | In Problem Order, calebfishn writes:
| | In Problem Order, Mkwill96 writes:
| | I have placed an order on a store and he hasn't shipped in 3 weeks and hasn't
replied so I've logged a NSS, seller says he's refunded me but I haven't
received anything. (STRIPE PAYMENT). Am wondering how long I should wait for
the refund. (Refund initiated on 8th April)
|
Do not remove the NSS until you have Proof that the seller has refunded your
money and you have you have received your money back.
|
Seller is now suspended with Preventive action lol, not sure whether to just
sit here and wait or try and figure out what to do... it's a 3k order so
I'm pretty worried rn🥲
|
If the seller has been suspended, it probably means there have been several similar
complaints. You almost certainly will not hear back from the seller or get a
refund. You should be working with your bank immediately to get a reversal of
the charges. Was this an experienced seller with good feedback? I assume seller
did not offer paypal for payment. For a valuable order, I would not have recommended
using a payment method that did not give buyer protection.
|
Yeah but I've bought from the seller loads of times before and he's got
283 reviews. Just seems odd that he's gone cold and u responsive all of a
sudden...
Seller acc (Collectabrick)
|
|
| Author: | calebfishn | | Posted: | Apr 13, 2024 12:36 | | Subject: | Re: Seller no longer responding | | Viewed: | 33 times | | Topic: | Problem Order | |
|
| | File a paypal complaint if the seller remains unresponsive. |
|
| Author: | calebfishn | | Posted: | Apr 13, 2024 12:32 | | Subject: | Re: Order Refund timeframe | | Viewed: | 29 times | | Topic: | Problem Order | |
|
| In Problem Order, Mkwill96 writes:
| | In Problem Order, calebfishn writes:
| | In Problem Order, Mkwill96 writes:
| | I have placed an order on a store and he hasn't shipped in 3 weeks and hasn't
replied so I've logged a NSS, seller says he's refunded me but I haven't
received anything. (STRIPE PAYMENT). Am wondering how long I should wait for
the refund. (Refund initiated on 8th April)
|
Do not remove the NSS until you have Proof that the seller has refunded your
money and you have you have received your money back.
|
Seller is now suspended with Preventive action lol, not sure whether to just
sit here and wait or try and figure out what to do... it's a 3k order so
I'm pretty worried rn🥲
|
If the seller has been suspended, it probably means there have been several similar
complaints. You almost certainly will not hear back from the seller or get a
refund. You should be working with your bank immediately to get a reversal of
the charges. Was this an experienced seller with good feedback? I assume seller
did not offer paypal for payment. For a valuable order, I would not have recommended
using a payment method that did not give buyer protection.
|
|
| Author: | Nubs_Select | | Posted: | Apr 12, 2024 16:18 | | Subject: | Re: Seller no longer responding | | Viewed: | 40 times | | Topic: | Problem Order | |
|
| In Problem Order, Dhobeck writes:
| | In Problem Order, Momdukes writes:
| | Hello Everyone,
I need some advice and I hope someone can help. I placed a order on 03/29/2024
and paid immediately through PayPal.
On 4/2/24 I was messaged and told that one of the items couldn’t be found and
was asked if I wanted a different color or a refund, I chose a refund as I
already had lots of the other color. The refund was never given before shipping
and when I received the order on 4/8 the item wasn’t in there but that’s not
the worst part! There were multiple problems with either incorrect colors of
a item sent, wrong quantity, one item not Lego, incorrect items sent and one
other item missing. So I sent a message and stated the issues and said I would
just like a refund mainly because one item that was damaged is a hard to find
one and there was not another in the store. The next response from that store
came through regular email and not through the “my messages” area but in the
email it was stated that the corrected items would be sent out at the earliest
convenience. I responded through the “My Messages” and asked for the refund as
I ordered from another store since they didn’t have another of the “special”
item and I was going to have to pay for shipping from that new store anyways.
I have sent 3 messages since that one email from them and I’ve had no response
or refund (or even any items coming in the mail) and I was going to report a
problem order but I’ve made payment, received most of my items so I’m not sure
if that is the route I need to take. Any suggestions would be greatly appreciated!
Thanks,
JEN
|
Start an NSS
|
also start a Paypal claim
|
|
| Author: | Dhobeck | | Posted: | Apr 12, 2024 16:17 | | Subject: | Re: Seller no longer responding | | Viewed: | 36 times | | Topic: | Problem Order | |
|
| In Problem Order, Momdukes writes:
| | In Problem Order, Dhobeck writes:
| | In Problem Order, Momdukes writes:
| | Hello Everyone,
I need some advice and I hope someone can help. I placed a order on 03/29/2024
and paid immediately through PayPal.
On 4/2/24 I was messaged and told that one of the items couldn’t be found and
was asked if I wanted a different color or a refund, I chose a refund as I
already had lots of the other color. The refund was never given before shipping
and when I received the order on 4/8 the item wasn’t in there but that’s not
the worst part! There were multiple problems with either incorrect colors of
a item sent, wrong quantity, one item not Lego, incorrect items sent and one
other item missing. So I sent a message and stated the issues and said I would
just like a refund mainly because one item that was damaged is a hard to find
one and there was not another in the store. The next response from that store
came through regular email and not through the “my messages” area but in the
email it was stated that the corrected items would be sent out at the earliest
convenience. I responded through the “My Messages” and asked for the refund as
I ordered from another store since they didn’t have another of the “special”
item and I was going to have to pay for shipping from that new store anyways.
I have sent 3 messages since that one email from them and I’ve had no response
or refund (or even any items coming in the mail) and I was going to report a
problem order but I’ve made payment, received most of my items so I’m not sure
if that is the route I need to take. Any suggestions would be greatly appreciated!
Thanks,
JEN
|
Start an NSS
|
Thank you Dhobeck, I just wasn’t sure as I paid and received most items. I appreciate
your response!
|
If you wanted more details
https://www.bricklink.com/help.asp?helpID=110
|
|
| Author: | Momdukes | | Posted: | Apr 12, 2024 16:11 | | Subject: | Re: Seller no longer responding | | Viewed: | 48 times | | Topic: | Problem Order | |
|
| In Problem Order, Dhobeck writes:
| | In Problem Order, Momdukes writes:
| | Hello Everyone,
I need some advice and I hope someone can help. I placed a order on 03/29/2024
and paid immediately through PayPal.
On 4/2/24 I was messaged and told that one of the items couldn’t be found and
was asked if I wanted a different color or a refund, I chose a refund as I
already had lots of the other color. The refund was never given before shipping
and when I received the order on 4/8 the item wasn’t in there but that’s not
the worst part! There were multiple problems with either incorrect colors of
a item sent, wrong quantity, one item not Lego, incorrect items sent and one
other item missing. So I sent a message and stated the issues and said I would
just like a refund mainly because one item that was damaged is a hard to find
one and there was not another in the store. The next response from that store
came through regular email and not through the “my messages” area but in the
email it was stated that the corrected items would be sent out at the earliest
convenience. I responded through the “My Messages” and asked for the refund as
I ordered from another store since they didn’t have another of the “special”
item and I was going to have to pay for shipping from that new store anyways.
I have sent 3 messages since that one email from them and I’ve had no response
or refund (or even any items coming in the mail) and I was going to report a
problem order but I’ve made payment, received most of my items so I’m not sure
if that is the route I need to take. Any suggestions would be greatly appreciated!
Thanks,
JEN
|
Start an NSS
|
Thank you Dhobeck, I just wasn’t sure as I paid and received most items. I appreciate
your response!
|
|
| Author: | Dhobeck | | Posted: | Apr 12, 2024 15:56 | | Subject: | Re: Seller no longer responding | | Viewed: | 48 times | | Topic: | Problem Order | |
|
| In Problem Order, Momdukes writes:
| | Hello Everyone,
I need some advice and I hope someone can help. I placed a order on 03/29/2024
and paid immediately through PayPal.
On 4/2/24 I was messaged and told that one of the items couldn’t be found and
was asked if I wanted a different color or a refund, I chose a refund as I
already had lots of the other color. The refund was never given before shipping
and when I received the order on 4/8 the item wasn’t in there but that’s not
the worst part! There were multiple problems with either incorrect colors of
a item sent, wrong quantity, one item not Lego, incorrect items sent and one
other item missing. So I sent a message and stated the issues and said I would
just like a refund mainly because one item that was damaged is a hard to find
one and there was not another in the store. The next response from that store
came through regular email and not through the “my messages” area but in the
email it was stated that the corrected items would be sent out at the earliest
convenience. I responded through the “My Messages” and asked for the refund as
I ordered from another store since they didn’t have another of the “special”
item and I was going to have to pay for shipping from that new store anyways.
I have sent 3 messages since that one email from them and I’ve had no response
or refund (or even any items coming in the mail) and I was going to report a
problem order but I’ve made payment, received most of my items so I’m not sure
if that is the route I need to take. Any suggestions would be greatly appreciated!
Thanks,
JEN
|
Start an NSS
|
|
| Author: | Momdukes | | Posted: | Apr 12, 2024 15:55 | | Subject: | Seller no longer responding | | Viewed: | 144 times | | Topic: | Problem Order | |
|
| Hello Everyone,
I need some advice and I hope someone can help. I placed a order on 03/29/2024
and paid immediately through PayPal.
On 4/2/24 I was messaged and told that one of the items couldn’t be found and
was asked if I wanted a different color or a refund, I chose a refund as I
already had lots of the other color. The refund was never given before shipping
and when I received the order on 4/8 the item wasn’t in there but that’s not
the worst part! There were multiple problems with either incorrect colors of
a item sent, wrong quantity, one item not Lego, incorrect items sent and one
other item missing. So I sent a message and stated the issues and said I would
just like a refund mainly because one item that was damaged is a hard to find
one and there was not another in the store. The next response from that store
came through regular email and not through the “my messages” area but in the
email it was stated that the corrected items would be sent out at the earliest
convenience. I responded through the “My Messages” and asked for the refund as
I ordered from another store since they didn’t have another of the “special”
item and I was going to have to pay for shipping from that new store anyways.
I have sent 3 messages since that one email from them and I’ve had no response
or refund (or even any items coming in the mail) and I was going to report a
problem order but I’ve made payment, received most of my items so I’m not sure
if that is the route I need to take. Any suggestions would be greatly appreciated!
Thanks,
JEN
|
|
| Author: | Dhobeck | | Posted: | Apr 12, 2024 14:44 | | Subject: | Re: Order Refund timeframe | | Viewed: | 33 times | | Topic: | Problem Order | |
|
| In Problem Order, Mkwill96 writes:
| | In Problem Order, calebfishn writes:
| | In Problem Order, Mkwill96 writes:
| | I have placed an order on a store and he hasn't shipped in 3 weeks and hasn't
replied so I've logged a NSS, seller says he's refunded me but I haven't
received anything. (STRIPE PAYMENT). Am wondering how long I should wait for
the refund. (Refund initiated on 8th April)
|
Do not remove the NSS until you have Proof that the seller has refunded your
money and you have you have received your money back.
|
Seller is now suspended with Preventive action lol, not sure whether to just
sit here and wait or try and figure out what to do... it's a 3k order so
I'm pretty worried rn🥲
|
3,000 pounds, man that must have had expensive shipping 
Hope it all works out though
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| Author: | Mkwill96 | | Posted: | Apr 12, 2024 14:32 | | Subject: | Re: Order Refund timeframe | | Viewed: | 36 times | | Topic: | Problem Order | |
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| In Problem Order, calebfishn writes:
| | In Problem Order, Mkwill96 writes:
| | I have placed an order on a store and he hasn't shipped in 3 weeks and hasn't
replied so I've logged a NSS, seller says he's refunded me but I haven't
received anything. (STRIPE PAYMENT). Am wondering how long I should wait for
the refund. (Refund initiated on 8th April)
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Do not remove the NSS until you have Proof that the seller has refunded your
money and you have you have received your money back.
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Seller is now suspended with Preventive action lol, not sure whether to just
sit here and wait or try and figure out what to do... it's a 3k order so
I'm pretty worried rn🥲
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