BrickLink Discussion Forum

Wondering if anyone can help me to setup or check my option for Open Orders please.
I'm a new seller, and believe I've setup the option for buyers to place
an Open Order. I did this from a shared shipping option I copied.

I have a buyer (who is very patient!) who has created an open order. He added
some parts which showed as Batch 1. He added more parts which appeared in the
same Order number as Batch 2. So far so good.

At this stage the Order Status changed to "Updated". I assume this was
done automatically.

The buyer then added more parts, but they didn't appear in that open order.
Instead a whole new order number was created. The status of that new order
is "Pending".

So I'm not sure if this is some strange glitch that hasn't added another
batch to the already open order, or if this is something I haven't setup
correctly. The Buyer would now like to complete his order(s). What do I/we
do?

1: Is there a way to cancel the 2nd order and fix some setting so that when
he re-adds the part it is added to the original order.
2: Do I just send two invoices for the two orders with a total value that covers
the shipping as a single package?

Grateful for any advice, thanks.

Author:

LeeGo73

Posted:

Apr 18, 2024 18:39

Subject:

What's up with NOK

Viewed:

186 times

Topic:

I've noticed that sometimes the prices in NOK are not sorted correctly (price
low high)

In the two screenshots it looks like one shop is pricing in EUR and that price
is converted to NOK and is sorted correctly. The other looks like it's pricing
in NOK, which is converted in EUR and is sorted incorrectly. Exchange rates are
the same 0.9911.63 is same as 2.3527.50

I have only noticed this behaviour with shop's from Norway. Why is this?

Author:

Dhobeck

Posted:

Apr 18, 2024 14:45

Subject:

Stud dimensions?

Viewed:

78 times

Topic:

How do you determine stud dimensions and are there some parts that should not
have them?

Would

970c00 (Inv) Hips and Legs Plain
Parts: Minifigure, Legs {Red}

stud dimensions be 1 x 2 x 2? Or is is classified as not needing
any ?

Author:

dethkruzer

Posted:

Apr 18, 2024 14:29

Subject:

Adding parts from stud.io file to wishlist?

Viewed:

31 times

Topic:

So I was looking at some fan-made stud.io instructions for a few builds I've
been looking to do. Thing is, these builds have a fair few pieces that would
take quite a lot of time to search and add to a wishlist manually. But as I was
looking through some discussion on reddit, I saw someone mention something about
using a stud.io file to find all the needed parts, or something like that?

Could someone please explain how i could go about doing this?

Thanks.

Author:

Brickspert_AU

Posted:

Apr 17, 2024 22:19

Subject:

How to upload an image for a new piece

Viewed:

74 times

Topic:

Hi all, thanks for the help in advance.
I am trying to upload an image of a piece that I wish to add to the catalogue
but all my imagaes are too big (bigger than the 800 x 600 pixel limit).
How should I go about getting a picture that I can upload?

Author:

FlavioLuisTeron

Posted:

Apr 17, 2024 15:57

Subject:

Seller is Ignoring a botched Order.

Viewed:

144 times

Topic:

"I bought something from a seller, and they sent me a box missing quite a
few items, along with items I did not order. I have been trying to get in contact
with them for over a week, and they continue to ignore my messages. What are
my options here? Should I just give them negative feedback and try to get my
money back via a PayPal report, or is there some other way I can resolve this
issue? I would have been fine with the seller sending me all the stuff they forgot
to send, and I would even send back the Bionicle stuff they sent me (I didn't
order Bionicle stuff), but they refuse to answer, and I'm running out of
patience. Does anyone have any ideas?"

This is super Surprising because they had a very high Sale Count with mostly
positive feedbacks.

Author:

Poncke

Posted:

Apr 17, 2024 06:13

Subject:

Sent an email to support 2.5 months ago

Viewed:

142 times

Topic:

I sent a ticket to support two and a half months ago and still havent received
a reply

I do not have enough words to express my frustration about this.

There is no ticket system, no ticket reference, not even an option to see the
ticket I logged, no option to follow up. Just absolutely nothing, and this place
is owned by Lego.

Baffling is an understatement.

How do I get a reply from bricklink?

Author:

The_Boyz_Bricks

Posted:

Apr 16, 2024 17:22

Subject:

Pay to sort

Viewed:

218 times

Topic:

Hello all! How much would you pay someone to sort a 12 gallon tub of Lego?
I buy Lego at about $2 - $4 a pound if that helps.

Author:

gizmocom

Posted:

Apr 16, 2024 08:53

Subject:

Store suspended - Fees

Viewed:

306 times

Topic:

Hi everyone,

My store has been suspended for non-payment of fees. I was away and missed the
deadline (stupid I know!). Payment has now been made.

Anyone know how long it takes to re-open? I have contacted the helpdesk but no
reply as yet and I realise it's my fault but need to get back to selling
again!

Many thanks,
Darren

Author:

Halo360

Posted:

Apr 15, 2024 13:39

Subject:

Unable to Process Payments?

Viewed:

122 times

Topic:

Hello. I am trying to place an order and get this message every time I try, "PayPal
error
We encountered PayPal API error while processing your payment. Please check your
order or payment status and try it again."

I have tried multiple stores and I get this message. Is there anyway to actually
purchase anything through bricklink?

Author:

Kivinen

Posted:

Apr 14, 2024 13:37

Subject:

Paypal error

Viewed:

81 times

Topic:

I have been trying to finish my Cart buyings and I get this message:

PayPal error
We encountered PayPal API error while processing your payment. Please check your
order or payment status and try it again.
CAPTURE VOIDED

Been trying to finish buy for 2 days now.
Last time i buy something was 4 days ago with no problems.

Author:

esp_mitch

Posted:

Apr 13, 2024 09:10

Subject:

Buyer not received order UK Royal Mail

Viewed:

104 times

Topic:

Hi All

Just had a buyer contact me this morning after not receiving a £9 minifigure
order that was placed on April 5th. The postage option chosen by the buyer was
a standard 1st class large letter, Postage was paid for and label printed using
the Click and collect Royal Mail service and posted that same evening.

I have sent other parcels since then and have had those orders completed by those
buyers so I know the postbox I used has been visited by the Royal Mail.

I’ve asked the buyer to wait another week and see if anything arrives and in
the meantime I will do some research into what the next steps are.

What is the correct course of action as a seller ? Do I need to refund the buyer
even though they picked a non signed for option for post ? I have no reason to
believe the buyer is not telling the truth but also I’m going to be out £11 if
I have to refund even though I processed the order and paid the postage and sent
it ?

Don’t want to get negative feedback from the buyer if I argue the refund.

Thanks in advance for any help or advice

Author:

romanelli

Posted:

Apr 13, 2024 05:12

Subject:

MY ORDER PLACED LIST iS INCOMPLETE

Viewed:

90 times

Topic:

Hello Bilders.

I looking for a long time who knows why on my ORDER PLACED list is only last
16 orders.
Rest of them disappeared and i can't check them.
I send the message to the BL but nobody responded.

Thank for Your help if You can.

Author:

npost34

Posted:

Apr 12, 2024 20:53

Subject:

How do I attach a photo to a message?

Viewed:

84 times

Topic:

I can’t figure out how to share pics of my inventory to potential customers.
😞

Author:

Brickitty

Posted:

Apr 12, 2024 15:15

Subject:

Can't manually edit qty of wanted list items

Viewed:

47 times

Topic:

While working on my Wanted Lists a few minutes ago through the Add to Wanted
List pop-up from a catalog page, I went back to edit a second time, and the first
edit hadn't saved. Trying repeatedly, it refuses to save any edit to the
Qty or Max Price or Comments of any item already on the Wanted List. Looking
at the work I've done, the issue only seems to have been happening for 15-30
minutes.

Going to the actual Wanted List and attempting to manually edit items also fails,
resulting in the page refusing to save and getting a red error pop-up stating
"Only one item/color combination is allowed per Wanted List" despite
the fact that there is only one, and I'm simply attempting to edit it.

I can only edit a Wanted List item by deleting it and re-adding it, which is
extremely inconvenient. Is anyone else experiencing this issue?

-Jordy (Brickitty)

Author:

WildBricks

Posted:

Apr 12, 2024 13:55

Subject:

It's a whatcha-mac-all-it

Viewed:

140 times

Topic:

Found a few stickered parts from this set:

76190-1 (Inv) Iron Man: Iron Monger Mayhem
468 Parts, 3 Minifigures, 2021
Sets: Super Heroes: The Infinity Saga

but of the stickered parts cataloged. So I'd like to add one. The problem
is, I'm not much of a comic person and I have no clue what it's called.
So, you comic gurus out there, what is this thing in the middle of the mech's
chest?

Somehow I don't think catalog admin is going to accept "Tile, Round
3 x 3 with Round Domahickey that I think is the Power Pack".

Author:

Dino

Posted:

Apr 12, 2024 06:52

Subject:

Light & Sound

Viewed:

105 times

Topic:

Hi,

I have just been looking for an advertising light. I entered "Light & Sound"
as the search term. My search term was shortened to "light" and I was
shown gear 395 articles. Then I found this light.

lamp6780 Display Lamp, Light & Sound, promoting Set 6780
Gear: Retail Display: Space: Classic Space

The article description then said "Light & Sound".
Why was my search term shortened?

Regards
Werner

Author:

MOCstore

Posted:

Apr 12, 2024 04:46

Subject:

Invoice.

Viewed:

85 times

Topic:

Hi there. When I want to send an invoice I get this massage:

The page cannot be displayed because an internal server error has occurred

Does anyone knows what that means? And how to fix it? This is the second time
I get
This massage from 2 different orders.
Thanks!

Author:

WestCoastBrickz

Posted:

Apr 11, 2024 23:33

Subject:

Uploaded wrong Set (Part Out)

Viewed:

95 times

Topic:

I have uploaded the wrong set number (parts uploaded)
Is there any way I can upload again but with negative quantities or must I adjust
each individual stock items' quantity?
Thank you!

Author:

Stuart9

Posted:

Apr 11, 2024 17:14

Subject:

Large letter boxes U.K.

Viewed:

112 times

Topic:

Can’t find where I bought my large letter boxes, bought a bulk lot a long time
ago.

Looking to buy a few hundred this time, anyone prepared to let me know where
the cheapest place in the U.K. is ?

My C5 are 225 x 160 x 21mm and C4 about 340 x 235 x 21

Thanks in advance

Stuart

Author:

tripolinojazz

Posted:

Apr 11, 2024 13:57

Subject:

What is the code of this lego?

Viewed:

123 times

Topic:

Hello everybody! What is the code of this lego part? It Is like 3823 Windscreen
but is close in all the side.
Thank you

Author:

popsicle

Posted:

Apr 11, 2024 13:06

Subject:

Buyers Cannot Check Out

Viewed:

165 times

Topic:

Been seeing a steady flow of concern around this in the forum lately. So, thought
I would repost the fix for those coming here for help, to more easily find.

Don't know. It just rubs the wrong way, knowing of the potential and unnecessary
loss of sales. Guess this is a way of alleviating that idiosyncratic rub of mine

https://www.bricklink.com/message.asp?ID=1462750

-popsicle

Author:

JGARDS33

Posted:

Apr 11, 2024 12:39

Subject:

Help Lego Fans! New, Selling for Daughter

Viewed:

159 times

Topic:

Hi - I need positive feedback in order to begin (sadly) selling my 10,000+ collection
to make room for my 2-year-old angel. Sadly, all my money is going to her (and
IRS) so I can't purchase thus and seeking out a great favor from one lego
dork to another

Any, any help would be so incredibly appreciated - and if a buyer, Karma works
wonders

Thank you all!!

Best, Jeff

Author:

GWD683

Posted:

Apr 10, 2024 14:24

Subject:

What is the norm here

Viewed:

243 times

Topic:

I’m new to the custom Lego builds and am learning how the community operates.
I’m building the Naboo starfighter and used the auto order function to match
me with sellers.
Most of the orders shipped but one was talking a while and when it shipped they
refunded me for 2 pieces they didn’t have. All fine so far.
But it’s really hard to just order two pieces due to minimum order requirements
and overpaying for shipping.
Is there a way to tell the sellers not to complete the order if you can’t complete
the whole order?
Also the seller is highly rated
Any advice or past experiences would help. Thanks!!

Author:

Stuart9

Posted:

Apr 10, 2024 14:07

Subject:

Removing NSS

Viewed:

109 times

Topic:

Anyone have the link to get NSS removed.

Delayed order now shipped, how do I clear it.

Thanks in advance

Stuart

Author:

singhmp77

Posted:

Apr 10, 2024 13:07

Subject:

Moc wanted List not working

Viewed:

45 times

Topic:

Trying to add through the add to wanted list from studio gallery but its not
working. Even the easy buy is not working.

Please let me know what is wrong.

Thanks

Author:

DarthMaul1

Posted:

Apr 10, 2024 10:47

Subject:

identifying lego plate

Viewed:

113 times

Topic:

trying to identify a lego baseplate that is hard to find on the website i am
not sure if it is lego.

Author:

Dhobeck

Posted:

Apr 10, 2024 10:34

Subject:

Weight of set

Viewed:

61 times

Topic:

Is the weight of the set the sealed set or just the parts?

Thanks
SirIceCreamMansBrixNFigs

Author:

Dhobeck

Posted:

Apr 9, 2024 16:02

Subject:

Wisconsin store showing under Montana in USA

Viewed:

98 times

Topic:

The store AlbosStore based in Wisconsin is showing under Montana in the USA open
store list

Author:

Ganesha

Posted:

Apr 9, 2024 07:30

Subject:

Can't apply order to the Wanted-List

Viewed:

46 times

Topic:

Hello,
the “Apply Order” function in the Wanted list does not work correctly.
It is possible to select a suitable order using the "Apply Order" button
and then determine how many parts I would like to take over, but I cannot complete
the process using "Apply to List". So I can press the button but nothing
happens.
I have the problem with both Safari on MacOS and Google Chrome on Windows 10
as well as on the iPhone. Is there a problem with my account?

Many thanks in advance for help.

Ganesha

Author:

starforcelego

Posted:

Apr 8, 2024 17:04

Subject:

Returned Lego 200 grams heavier?

Viewed:

183 times

Topic:

So my customer wanted a full refund for the box not being in pristine condition.
Eventually I agreed to a refund and the weight is about 200 grams more than the
advertised weight of the item, tantive 4, which is supposed to weigh 2.4 kg.
Mine weighs 2.6 kg. Wondering if they took out the minifigs and added counterweights
or something? Seals look fine to me.

Author:

afexx37

Posted:

Apr 8, 2024 16:29

Subject:

Insurance for your collection

Viewed:

75 times

Topic:

Hello all,

I was wondering how you insure your collections. My collection is worth a substantial
amount of money, and we get a lot of fires in our area. I spoke to our current
company that we have home, auto and pet insurance through; and they said they
don't do that. They said I would want to look into Inland Marine insurance,
and that wasn't correct.

How do you insure yours? Who do you go through? Does it fall in to another category
of some kind?

I'm not getting answers on my end, and would appreciate any advice you could
offer.

Thank you!

Author:

Dhobeck

Posted:

Apr 8, 2024 14:31

Subject:

How to scroll store banner to the side

Viewed:

86 times

Topic:

I see some stores have a scrolling banner. How do I set this up?

Thanks
SirIceCreamMansBrixNFigs

Author:

Grimmy911

Posted:

Apr 8, 2024 09:43

Subject:

can't check out

Viewed:

74 times

Topic:

I keep getting this message
"One or more items have changes (e.g. new price, sale amount, etc.) that
affect your order total. Please review changes and proceed to checkout again!"

I don't seem to find a button or anything to review to allow me to check
out
please help
Thanks

Author:

DE3PX

Posted:

Apr 8, 2024 08:49

Subject:

order lost in transit and seller is ghosting

Viewed:

142 times

Topic:

i bought an order in January the status of it in the tracking page has been
"shipment is ready for transport to the country of destination" since
January 20th I contacted seller about it multiple times he said he will start
an investigation that was a month ago (february 21st) i contacted the seller
about it a week ago he read the messages but didnt respond at this point i just
want to refund what do i do ?

Author:

mileshuman

Posted:

Apr 8, 2024 07:20

Subject:

“Won’t fit in box”

Viewed:

144 times

Topic:

I woke to two separate messages from buyers who both say that they can’t check
out, and are receiving an error message saying “Items do not fit in the package”.
Is anyone else experiencing this problem? Is there a simple fix? Do I need to
change something in terms of settings regarding available shipping methods? Thanks!

Author:

sasquatch_eater

Posted:

Apr 7, 2024 21:54

Subject:

One or two?

Viewed:

123 times

Topic:

If somebody bought this item from me:

42876 Turkey Drumstick, 22mm with Oval Opening on Back
Parts: Food & Drink {Dark Orange}

Do I include two or just one?
Thanks very much for the help.

Author:

markofbrick

Posted:

Apr 7, 2024 18:42

Subject:

'Report this Listing' link on EVERY lot?

Viewed:

148 times

Topic:

Hello,

While browsing stores I like clicking on items to go to the part ID page to check
colors and prices.

Now there is a long "Report this Listing" link at the very most top right
of every lot next to the item ID.

It takes up a ton of space and I keep accidentally clicking on it, as the top
right is usually where the part ID is, and on user interfaces, is never where
a report button is.

I did not see any options in my settings to remove the link. I don't want
to see the link on every unique store lot I click on. I have reported maybe 1
thing in nearly 20 years.

Is there a way to remove this link? I know how to report if I need to. I don't
need it to be the largest link at all times, it is in the way constantly, as
I'm used to that spot being the actual item I want to see details on not
a "Report" button.

Author:

Znarfje

Posted:

Apr 7, 2024 14:34

Subject:

Sjabloon trein rails

Viewed:

76 times

Topic:

Beste mede bouwers,
Wij hebben een vraag of er iemand is die de trein sjabloon heeft voor het maken
van een trein baan.
Wij hebben een voorbeeld ontvangen bij een zending 2e hands lego stenen, dit
voorbeeld is niet correct de verhoudingen zijn scheef gekopieerd waardoor hier
niet mee kunt werken.
Wij hebben dit ook al bij Lego nagevraagd maar zij hadden dit niet in voorraad
en konden mij ook niet zeggen uit welke set dit had gezeten, Lego gaf mij via
de mail aan dat wij dit moesten vragen bij Bricklink. Hieronder het A4 uitdraai
van de sjabloon, kan of is er iemand die deze sjabloon in zijn bezit heeft en
genegen is om een kopie toe te kunnen zenden.

Author:

BondBricks

Posted:

Apr 7, 2024 13:13

Subject:

9781338219630 how to add French version

Viewed:

57 times

Topic:

I have a French version of 9781338219630 to add to the catalog.
Would eventually like to sell it but for now just adding it to my inventory would
be nice.
I have a picture but every where I try to add the picture it is asking for a
part number.
How do I go about this.
Thanks,
Mark
(If my camera was better the picture would be much clearer as the book colors
are much more vibrant).

Author:

dsc9401

Posted:

Apr 7, 2024 04:02

Subject:

Anyone know how to edit your wanted list ?

Viewed:

56 times

Topic:

I recently have this problem when I try to modify my wanted list, it always shows
"Only one item/color combination is allowed per wanted list" But I don't
have any duplicate items in this wanted list, I just want to modify the quantity
for some parts, but this message shows up again and again once I try to save
my change. Anyone can help me on this problem? Thanks !

Author:

jamesgregurich

Posted:

Apr 6, 2024 17:20

Subject:

Is anyone having trouble checking out

Viewed:

47 times

Topic:

If you are getting the message PayPal PayKey creation failed you should disconnect
your PayPal and then reconnect it later.

Author:

LucasHN

Posted:

Apr 6, 2024 05:43

Subject:

accidentally added pieces twice

Viewed:

103 times

Topic:

I accidentally added pieces twice to my collection
How can I delete the double pieces? I wouldn't like to go
one by one through all the hundreds of pieces

I managed to remove the set, but when I remove the set, pieces
didn't go with it.

Author:

junkpile

Posted:

Apr 5, 2024 18:45

Subject:

When did they stop putting tracking numbers

Viewed:

156 times

Topic:

Hello,

I've been a member for a long time but took a break. When did they stop putting
tracking numbers on our orders? Honestly, it's better to have them. Proves
they shipped the package and lets the buyers know when to expect them. Avoids
porch pirates also.

Thanks,
Junkpile

Author:

marcarlo

Posted:

Apr 5, 2024 05:31

Subject:

How to charge customers per x amount of lots

Viewed:

89 times

Topic:

Hello,

I have my own store and I am wondering how I can charge customers for buying
more than 20 lots. Because it takes me so much time to collect the order, I think
it would be fair to base the fee on the amount of lots that are being bought.

How I would like to do it is this:
Every 20 lots = 1 euro extra packing fee.

Could someone help me with this and explain to me how I can set this up in my
store the most efficient way? Also, is there the possibility to let this go automatically?

Thank you in advance!

Kindest regards,
Marc Verkerk

Author:

ludvik.simek

Posted:

Apr 5, 2024 04:42

Subject:

Logo on helmet 61189pb05

Viewed:

82 times

Topic:

Hello Everybody,

I do not have a lot experience with older parts, today I have in hands expensive
minifigure Commander Fox with helmet 61189pb05, where is on inner side C in circle,
is it correct especially on this helmet? Thank you for answer

Author:

jkirby86

Posted:

Apr 5, 2024 03:48

Subject:

Can't proceed to checkout

Viewed:

87 times

Topic:

Trying to place an order, but the checkout page won't load and I get booted
back to the store page.

Author:

ludwig44

Posted:

Apr 4, 2024 11:16

Subject:

Castle Reimagined

Viewed:

173 times

Topic:

Hello, does anyone know or have the link to the image in the Castle Reimagined
event. I'm looking for the one of the king seated on the throne with the
glass windows behind him.

I want to see that build in more detail but cannot find it anywhere. I tried
asking the moderators but its been over a week with no reply.

Author:

OnsSteenGoed

Posted:

Apr 3, 2024 13:14

Subject:

Helpdesk question!

Viewed:

131 times

Topic:

I receive this message from a buyer if he wants to pay after placing his order.

"A PayPal error has occurred. Please try again. If the issue persists, please
reachout to the Help Desk with Reference #20240313-77816835aad5."

I have now reported this three times via the Help link at the bottom of the Bricklink
site without a response.
My question now is, does anyone know if I should report such a report in a different
way and where?

Author:

Tomek5

Posted:

Apr 3, 2024 03:42

Subject:

Seller cancel the order, payment via PayPal

Viewed:

117 times

Topic:

Hello,

please help.

At Friday I made an order and pay by PayPal.

2 hours latter order was canceled by seller.

Who is responsible for refund of my money, Bricklink or the seller?

Seller is saying that that need to be solved by bricklink.

Please help.

Thanx,

with best regards

Author:

popsicle

Posted:

Apr 2, 2024 21:37

Subject:

Re: buyers cannot check out

Viewed:

216 times

Topic:

If your buyers are experiencing the same, the reply to the post is a confirmed
fix. Confirmed in a thoughtful 'thank you' message from the OP via pm.

https://www.bricklink.com/message.asp?ID=1462718

-popsicle

Author:

CykillsGarage

Posted:

Apr 2, 2024 20:59

Subject:

Why can't I access the instructions?

Viewed:

96 times

Topic:

Hi there! I've be pretty peeved by some of the new rules and instructions
for BrickLink. I can't view the instructions for a build unless it is not
related to a licensed brand or product. this goes for the same on Moc page on
BL. is there a way to turn the instructions back on for my licensed product related
builds? I don't need it to have the downloadable function, but just a way
to turn the instructions back on.

Author:

GrayCityBricks

Posted:

Apr 2, 2024 19:43

Subject:

API example

Viewed:

94 times

Topic:

Hello, I am interested in managing my inventory via api. Could you please provide
an example of a GET function, preferably in Python? Thank you very much.

Author:

jamesgregurich

Posted:

Apr 2, 2024 15:37

Subject:

buyers cannot check out

Viewed:

231 times

Topic:

When buyers try to checkout it say "Paypal PAykey Creation Failed".

Author:

StarK1ing

Posted:

Apr 2, 2024 13:30

Subject:

Bestellung

Viewed:

101 times

Topic:

Hallo,
Kann ich eine ausstehende Bestellung stornieren?

Author:

Harryslego

Posted:

Apr 1, 2024 17:08

Subject:

Can’t send invoice to buyer

Viewed:

63 times

Topic:

Hiya,
I have an order that needs invoicing however every time I try and do it, it says
“The page cannot be displayed because an internal server error has occurred.”
Any help would be appreciated, thank you

Author:

saucyeye

Posted:

Apr 1, 2024 11:06

Subject:

Enter 0 to remove sale

Viewed:

141 times

Topic:

I seem to be unable to remove a current sale. Usually it's by entering 0
in the "put items on sale" box at the bottom of the inventory page. But
this is definitely not working. Help?

Author:

Saitobricks.ca

Posted:

Apr 1, 2024 09:22

Subject:

Are these LEGO?

Viewed:

171 times

Topic:

Been wondering about these parts for a while now.

Can provide more pictures if needed.
The flag has a sticker on the other side.

Author:

Emmetguy222

Posted:

Mar 31, 2024 22:42

Subject:

Made a catalogue change but uncredited?

Viewed:

72 times

Topic:

850258 Dragon Plush, Ollie
Gear: Toy, Plush

About a week or so ago I changed the image for item 850258 by submitting
the same image, but color-corrected by me. After they eventually did change to
the color-corrected image, it still lists the image submitter as 'Mbsteinekiste'.
It says in the rules that color-corrected images are allowed, but it doesn't
say whether or not they keep the original submitter's username. Is keeping
it on purpose?
Thanks, emmetguy222

(Attached is the ORIGINAL, NON-CORRECTED IMAGE taken by Mbsteinekiste.)

Author:

oggy

Posted:

Mar 31, 2024 13:46

Subject:

Not getting a reply from the help desk

Viewed:

80 times

Topic:

I have contacted the help desk to many times to remember regarding an issue with
one of my orders. I haven’t had a single reply from them. Has anybody else experienced
this?

Author:

oggy

Posted:

Mar 31, 2024 11:52

Subject:

Not getting a reply from the help desk

Viewed:

89 times

Topic:

I have contacted the help desk to many times to remember regarding an issue with
one of my orders. I haven’t had a single reply from them. Has anybody else experienced
this?

Author:

TheCandorist

Posted:

Mar 31, 2024 08:36

Subject:

Recoloring A MOC From Plane Bricks

Viewed:

78 times

Topic:

Hi all -

I recently purchased plans from Plane Bricks for its new B-17. It’s made in
light bluish grey along with yellow accent markings.

After watching the brilliant “Masters of the Air” Apple TV series, I want to
build it in metallic silver or olive green. Do you know of a simple way to recolor
any visible parts to the original colors en masse (realizing that all of the
pieces might not even be available in those colors).

I tried uploading a wanted list in Bricklink then moving it into Rebrickable
where you can swap colors (if you have a pro subscription) on MOCs you have purchased.
But this is not a purchased MOC from Rebrickable so that function does not work.

Any suggestions on how to do this? It could be a very manual process and it’s
also difficult to determine which parts are even visible in the MOC without building
it first.

Thanks,

Jonathan

Author:

LL_0937

Posted:

Mar 31, 2024 01:17

Subject:

Seller not Replying to Postage Question

Viewed:

113 times

Topic:

Hi,

3 weeks ago I messaged an overseas seller's store to ask if I could have
an approximate cost for shipping an item to Australia, as shipping to here can
sometimes cost more than the item being purchased.
The seller still hasn't read my message. Am I doing something wrong?
Usually I would request a quote, but the seller did not have that option, so
I messaged the store, because the seller doesn't want to be contacted.
Does the seller just ignore messages relating to shipping cost, as they don't
want to waste time trying to find the cost of shipping unless they know I'm
going to buy, or do they not check their store messages?

I would appreciate any help.
Thank you,
Levi

Author:

CykillsGarage

Posted:

Mar 30, 2024 22:32

Subject:

I just reported my first selling BL.

Viewed:

156 times

Topic:

Hi there, I just reported a seller who used an inappropriate suggestive image
to sell his item. is there anything else I should do? Please note that this was
not something that I purchased, but just stumbled upon in the catalog. Thanks!

-Cheers Cy Kill's Garage

Author:

Bibosstone

Posted:

Mar 30, 2024 13:01

Subject:

EU Right of Withdrawal

Viewed:

356 times

Topic:

Dear Sir or Madam,
I do not understand Bricklink.

In Germany, but also in Europe, we have the so-called "right of withdrawal".
This also applies to all commercial dealers in Germany who sell on Bricklink.

I revoked a purchase contract, sent the goods back and was immediately refunded
the money by the retailer via the original payment method (Paypal).

The retailer has now opened a "Non-Paying Buyer Alert".

I don't understand the system here, are you penalized on Bricklink and banned
after the third revocation?
Is this platform not adapted to European law?
Can you please explain to me whether I am misunderstanding this or how it works
here on Bricklink works?

Bricklink Quote:
(Non-Paying Buyer alert has been initiated for order #xxxxon
If payment is not initiated, the seller (xxx) will have an option to cancel the
order which will result in the following consequence for the buyer (xxx):

* 1 cancelled order - Warning
* 2 cancelled orders - Warning
* 3 cancelled orders - Buyer privileges permanently revoked )

Author:

AndriusBrick

Posted:

Mar 30, 2024 05:46

Subject:

3062 lego part - logo?

Viewed:

96 times

Topic:

Hello,
This question might be silly, but i'm still new to lego.
Does the 3062 part (round brick without top) have a lego logo on it? If so, where
is it?

Author:

AjaysBrickStore

Posted:

Mar 30, 2024 04:35

Subject:

Closing store for holidays ?

Viewed:

74 times

Topic:

Hi,

Whilst on a short holiday is it the norm to leave the store open with a note
when orders will be picked or would I be better of closing so as not to get any
negative feedback/complaints about orders taking longer. I'm new still to
the selling side and still playing about with everything on here ?

Kind regards
Aaron

Author:

noooooo

Posted:

Mar 29, 2024 21:29

Subject:

i cant add items to cart

Viewed:

74 times

Topic:

yeah i cannot add items to my cart when i try to check out. when i am on the
screen that says "add to cart", and i click it, it just does nothing

Author:

erkhiytekton

Posted:

Mar 29, 2024 12:04

Subject:

Issues after clicking "Add to my collection"

Viewed:

44 times

Topic:

Hi all,

After clicking "Add to my collection" on a set page, I checked My Collection
and the set isn't there, but the parts and minifigs are. Does it just take
time or did I do something wrong?

Image attached to what I'm referring to.

Author:

Archbead

Posted:

Mar 29, 2024 11:51

Subject:

Nigeria?

Viewed:

169 times

Topic:

Hello. I don't know if this is the right place to ask about this. I was
working on setting up international shipping plans for my store, and worked through
the list of countries. However, I saw that while many other countries in Africa
are available to ship to, Nigeria isn't one of them. This seems very strange
to me, as it is one of the most populous countries in the world, with over 200
million people. Is there some reason why it's not included in the list of
countries to potentially ship to?

Author:

Sillyirishbrick

Posted:

Mar 29, 2024 08:02

Subject:

PayPal processing issue on refund

Viewed:

59 times

Topic:

I shipped the wrong parts to a buyer and trying to issue a refund for the cost
of the parts he paid for. A mix up between two orders, so I can't replace.
But I'm getting a PayPal processing error.

Admittedly it's for GBP 0.31 which might be below a PayPal limit, could that
be it?

I've reported to the help desk, but not heard back yet, so trying here in
meantime. I don't want to do PayPal directly, as the recipient will be charged
fees.

Last resort is I buy the parts again and then send onto him.

Thanks in advance.

Author:

dethkruzer

Posted:

Mar 29, 2024 04:07

Subject:

Searching for multiple sets from one buyer?

Viewed:

77 times

Topic:

So I haven't actively used bricklink that much, so I wanted to ask: is there
some function that lets me search for multiple different sets at the same time
to see if there is a seller with all said sets for sale?

Author:

cwgall

Posted:

Mar 28, 2024 21:51

Subject:

Paypal Issue?

Viewed:

102 times

Topic:

I krrp getting this error when trying to check out, Please advise...
PayPal error
We encountered PayPal API error while processing your payment. Please check your
order or payment status and try it again.

Author:

Warriorfan

Posted:

Mar 28, 2024 20:01

Subject:

Bjuyers page far too big

Viewed:

120 times

Topic:

Help, when I look at stores, the page is huge and I have to zoom in to see anything
and can only see some items, how can I restore the stores page so I can see what
im ordering ie item details cost etc on the same page, cant find any settings
buttons

Author:

Dhobeck

Posted:

Mar 28, 2024 16:21

Subject:

Empty Akro-mil drawers how to store

Viewed:

166 times

Topic:

How should I store empty akro-mils drawers after somebody buys all of the stock
in them?

Author:

Posted:

Mar 28, 2024 14:58

Subject:

Brickstore broken?

Viewed:

93 times

Topic:

Cant access certain parts of brickstore, has the API changed?

Author:

604Brickster

Posted:

Mar 28, 2024 13:48

Subject:

selling

Viewed:

83 times

Topic:

Hi there,

It's not letting me create a store to sell. Do I have to have a referral
or certain amount of feedback for I can open a store?

Thanks
Rick
604Brickster

Author:

shopgaeubricks

Posted:

Mar 28, 2024 13:27

Subject:

Brickstore Invalid Device Information

Viewed:

252 times

Topic:

Dear BL-Users

I got an Update on BrickStore and now when I want to download my BL inventory
I get the error message Invalid Device Information.

Does anyone have the same Problem?

What do I need to do?

Thanks for helping.

Best regards

Author:

Amazingly

Posted:

Mar 28, 2024 12:25

Subject:

Site broken

Viewed:

118 times

Topic:

It has been like this for a few weeks now. If I edit a part that is already on
my wanted list and add text or even turn off email notifications and click "save"
it will not save the changes.
I've been having to delete the part from the list and then add it again so
I can make whatever changes I want.
Any chance this is on the things to fix list?
Can someone please confirm this so I can stop thinking I am just doing it wrong
482 times in a row

Thanks

Author:

matbrix

Posted:

Mar 28, 2024 05:24

Subject:

Known pieces without Lego logo? (30381)

Viewed:

129 times

Topic:

Hi,

is there a list of Lego pieces known to have no Lego logo?

I have a Emperor Palpatine minifig (sw0634), all pieces are marked with the Lego
logo except the headgear (30381 - black).

I read somewhere that Lego did not include the logo on all pieces until 2013,
and since the specific piece appeared in 1999 I guess it could be original, even
if the figure itself came out in 2015.

I cannot say for sure that all pieces came from the same set, so my question
if is the hood still can be an original Lego piece - or is fake?

//Mathz

Author:

Nelleretnot

Posted:

Mar 28, 2024 05:21

Subject:

Seller Privileges Revoked

Viewed:

180 times

Topic:

Can someone tell me what the problem is and how I can repair the revoked and
suspended shop of mine ?

The helpdesk does not answer my mails. What to do now ?

Ton ter Ellen

Userdid: 1537766
Username: Nelleretnot
Shopname: WJZIWJK

Author:

Ziegelmeister

Posted:

Mar 27, 2024 22:58

Subject:

Request for Quote broken

Viewed:

81 times

Topic:

For whatever reason, people can not request quotes because it's telling buyers
that I don't have a shipping method available.

I have "Accept quote requests" turned on in Management.

I tried setting up my own method (and enabling it) where it's set to "manual"
(doesn't show up)

I tried importing the shared method (and enabling it) that is specifically called
"Request for quote" and it only gives a "place order" option,
the request for a quote button that should be below that is not visible for the
buyers.

I followed the instructions on this page: https://www.bricklink.com/help.asp?helpID=2437
and nothing seems to be working.

What am I missing?

Author:

cszM

Posted:

Mar 27, 2024 14:01

Subject:

Missing pieces on a set

Viewed:

133 times

Topic:

Hello,

I bought 2 sets from a store and one of them was incomplete (it was supossed
to be complete). I've written the seller with a list of the missing pieces,
my email was read but I have no answer, it's been more than two weeks since
I send the email.

What should I do?

Author:

AndriusBrick

Posted:

Mar 27, 2024 13:07

Subject:

Is my lego real or fake?

Viewed:

230 times

Topic:

Hello,
I have bought some lego parts, but i believe they might be fake.
The bricks do have 'lego' written on the top of the studs, but on the
back side of the brick there are no 4 or 5 digit part number. Anyone can tell,
if these are real lego (maybe older parts only had the logo)?

Author:

First4Duplo

Posted:

Mar 27, 2024 10:22

Subject:

Store suspend

Viewed:

227 times

Topic:

My store has been suspended for 3 or more completed NSS, I have looked at the
cancelled orders and can only find 1. I have confirmation the parcel was sent
and delivered how do I send proof of purchase to the help desk? I have also
refunded the person. The order was placed by a new Bricklink member and they
where very aggressive via communications

Author:

alpha60uk

Posted:

Mar 27, 2024 08:24

Subject:

New Store

Viewed:

62 times

Topic:

Hi all,
I have just set up a new store with the purpose of selling my large collection
of sets
as I am moving abroad and downsizing.
Does anyone have any advice on how to do this? I would prefer to sell groups
of sets rather than individually?
Thanks in advance
Dean

Author:

salbuchim

Posted:

Mar 27, 2024 06:20

Subject:

How should I react to NPB?

Viewed:

144 times

Topic:

I am a buyer and
I made an order on March 7th
the price of total item total was around 120 euros
this seller didnt answer me for a week

then charged me 90 euros for the shipping
he didnt say anything about shipping cost on his page
so i didnt know it was gonna be that
and i thought the shipping is too much for what i was ordering
so i asked him to cancel my order
after that he didnt say anything for more than 10 days

then 2 days ago which was 25th
I got NPB alert non-payment buyer

I am not sure I was the wrong one here
then i want to know how i shouldve reacted
or if this is something can be considered unfair
i want to know how i should react from here

Author:

Ziegelmeister

Posted:

Mar 26, 2024 21:52

Subject:

Item description too long?

Viewed:

89 times

Topic:

Is anyone else having this problem tonight? I'm trying to add sets and
it says I'm below the 255 character limit but when I go to the next screen
I'm told I'm exceeding it.

Author:

cassandraann1

Posted:

Mar 26, 2024 16:36

Subject:

Possible to view details of purged orders?

Viewed:

101 times

Topic:

I haven't purchased anything on bricklink since December 2022, and all my
orders are now purged. Is there any way to view details of these purged orders
or is that information completely gone?

Author:

Bgwayman

Posted:

Mar 26, 2024 15:41

Subject:

How can I go about hiding my email?

Viewed:

116 times

Topic:

I recently received an email from blservice@bricklink.com regarding best practices
to avoid phishing scams via email and to be proactive with account security.
In said email, one suggestion was to hide the BL and PayPal emails associated
with one's store. I'm unable to find a toggle to hide my email on the
site, so I'm inquiring on how I can do so.

Thanks in advance.

-Bgwayman

Author:

ArteP

Posted:

Mar 26, 2024 03:59

Subject:

Dubious identification mails - or not?

Viewed:

106 times

Topic:

Hello
I am starting getting paranoid with all those mails we are receiving to identify
our account…🤔.
Could the Bricklink admin / support board please post some information, so we
know what to expect. I cannot believe that support is sending mails with threats
of closing ones account. We have no complains from customers, are paying our
fees … I cannot understand why there should be withhold any customers payments
/ orders? Is that for real?

Does any one else get these mails?

Sincerely, Brickworkers

Author:

holycross

Posted:

Mar 26, 2024 03:37

Subject:

problema con il codice di conferma per mail

Viewed:

38 times

Topic:

Ciao a tutti, aiutatemi vi prego..
Sono due settimane circa che non riesco ad accedere al mio bricklink e ad evadere
gli ordini perche con il nuovo sistema di log in mi appare la finestra che mi
dice di inserire il codice mandato per mail ma non mi arriva niente per mail!

Ho provato decine e decine di volte, da piu computer e su piu sistemi operativi,
ho mandato almeno 4/5 mail all'assistenza bricklink senza mai ricevere risposta.

Vedo che ho 3 ordini da evadere ma senza questo benedetto codice non riesco neanche
a mandare l'invoice per il pagamento.

per favore aiutatemi

Author:

mnlg

Posted:

Mar 25, 2024 12:25

Subject:

Merging wanted lists

Viewed:

63 times

Topic:

I created several wanted lists for different parts of a project.
I would like to merge them to make ordering easier.

I tried downloading the individual lists, to reupload them in a new list, but
the format used for downloading isn't supported when uploading (this is really
strange to me, but ok)

So I tried copying the parts to a new list. This worked for the first list. However
when I tried doing the same on the second list, it warned me that at least one
the parts was already in the new list. And yeah, some parts are used by different
lists. I would expect the app to merge them, that is, if both lists have the
same part, then the new list will have 2x that part. But apparently this is not
what happens.

What other options do I have to merge my lists? Other than looking up every individual
part once again.

Thanks.

Author:

JamesKane

Posted:

Mar 25, 2024 06:39

Subject:

Add order to parts list

Viewed:

43 times

Topic:

Hi all, can I add an order to my parts list.
Or do I need to do it part by part

Author:

Nanne92

Posted:

Mar 24, 2024 17:58

Subject:

Please delete my Inventar. Thx

Viewed:

112 times

Topic:

Thank you

Author:

rankster

Posted:

Mar 24, 2024 16:42

Subject:

Duplicated lots in single order

Viewed:

155 times

Topic:

I've received an order which contains a few duplicated lots while the order
has only one batch and I don't have multiple lots of the same parts in my
inventory since I consolidate all my lots.

I've also checked and the quantity of the brick in the picture is correct,
I have total of 29 in stock.

How is this possible? Any chance the buyer added 4 to the cart and added 5 later?
Shouldn't it be combined to 9 in the cart if I don't have multiple lots
of the same part?

Author:

Whitten76

Posted:

Mar 24, 2024 13:47

Subject:

Some kind of pin or just a sprue?

Viewed:

138 times

Topic:

We put the Hogarts castle together a few years ago (71043), and I was going through
the extra parts bag we created for it. I came across three of these in black
and three in dark brown. I assume they weren't a real part since I can't
seem to find them anywhere (not brickoganize, bricklink, Google Lens), but I'm
not one that usually keeps sprues or cape boxes. Does anyone know for sure what
it is? (I put the jewel there for scale).

Thanks!

Author:

Darkus945

Posted:

Mar 24, 2024 04:30

Subject:

Rubber Belt confusion, what one is it?

Viewed:

130 times

Topic:

Hello,

I have made various orders lately, and two were for the same item, x71 - Rubber
Belt Small (Round Cross Section) - Approx. 2 x 2

Sometimes these come in a box, sometimes taken out, both sellers had them listed
as new, I have left feedback for both, but on closer inspection they are either
different parts or have one set been used?

The one on the right is definitely, x71, the one on the left I am not sure. Any
ideas? thanks

Author:

billkautz3

Posted:

Mar 23, 2024 15:23

Subject:

MOC purchase part list to wanted list

Viewed:

41 times

Topic:

Hi there!
I purchased my first MOC from Rebrickable a few weeks ago and cannot figure out
how to get the list of parts needed outside of the regular LEGO set onto my Bricklink
wanted list? I have made several attempts to transfer or upload the list and
all have failed. I also just tried to search for each individual part, and out
of the first 15 or so parts about half of them are not found.
Please help!

Author:

Yourbricks

Posted:

Mar 23, 2024 12:56

Subject:

NSS help about how process in this case.

Viewed:

117 times

Topic: