BrickLink Discussion Forum

In Payment Methods, Stellar writes:

Else you can try emailing them directly to bricklink@support.lego.com

THank you, that was helpful. Fingers crossed

Author:

minifig.only

Posted:

Apr 16, 2024 05:47

Subject:

Re: offsite payment method

Viewed:

41 times

Topic:

Thank you for this super quick reaction.
If only the help desk worked like this.

Author:

minifig.only

Posted:

Apr 16, 2024 05:44

Subject:

Re: offsite payment method

Viewed:

65 times

Topic:

I have exactly the same problem. I wrote to the Help Desk in December 2023 and
received no response for months. After writing several times here in the forum,
I received the following reply directly by e-mail from ***********@LEGO.com:

"We noticed that you have a @me.com email address which may be the reasons
you are not getting our emails (some local and smaller domain providers have
BrickLink blacklisted). The solution would be to change your BrickLink email
address to a more common one, such as gmail for example. We can do that for you
as well if you send us the new email address, if you prefer."

So I should get a new e-mail address so that Bricklink (LEGO) can reply to me.
This is all just a bad joke.

Author:

Stellar

Posted:

Apr 16, 2024 05:41

Subject:

Re: offsite payment method

Viewed:

49 times

Topic:

In Payment Methods, minifig.only writes:

Even you got a reply from that email, that one is personal information that can't
be shared here on the forum.

PS: Saved your reply quoted.

Author:

Stellar

Posted:

Apr 16, 2024 04:57

Subject:

Re: offsite payment method

Viewed:

46 times

Topic:

https://www.bricklink.com/v3/terms_of_service.page

In Help, raf_use writes:

In Help, Stellar writes:

In Help, raf_use writes:

Hello,

I have a problem

I'd like to be able to have offsite payments method at my store for my customers,
because for most of them the Pay Pal commission is too high

In help center I can read:

Offsite payment methods (including IBAN) are available only by special permission
by contacting the Help Desk. Normally a minimum of 10 positive selling reviews
(feedback) and 3 months of selling experience are required to enable offsite
payments. Exceptions may be made in countries which do not accept PayPal or other
common onsite methods.

So I've asked few times, I've written to help desk (I meet the requirements)
and there was no answer, never...

Am I doing something wrong? maybe I ask in wrong place?...

or maybe it's normal, that they don't answer or maybe I don't even
deserve an answer!

I'm sorry, I'm really frustrated.

Maybe you guys can tell me, what else should I do?

Seems you did it the correct way, turnaround time from the Help Desk is around
2 weeks, so maybe wait a bit longer?

Else you can try emailing them directly to bricklink@support.lego.com

ehh, the problem is, I wrote to help desk first time in last december...

but you gave me an email address!! at last

I preferred to write an e-mail, but I couldn't find the address anywhere
- thank you very much!

You can find it again on the Terms of Service

Author:

raf_use

Posted:

Apr 16, 2024 04:55

Subject:

Re: offsite payment method

Viewed:

37 times

Topic:

In Help, Stellar writes:

In Help, raf_use writes:

Seems you did it the correct way, turnaround time from the Help Desk is around
2 weeks, so maybe wait a bit longer?

Else you can try emailing them directly to bricklink@support.lego.com

ehh, the problem is, I wrote to help desk first time in last december...

but you gave me an email address!! at last

I preferred to write an e-mail, but I couldn't find the address anywhere
- thank you very much!

Author:

Stellar

Posted:

Apr 16, 2024 04:44

Subject:

Re: offsite payment method

Viewed:

38 times

Topic:

In Help, raf_use writes:

Seems you did it the correct way, turnaround time from the Help Desk is around
2 weeks, so maybe wait a bit longer?

Else you can try emailing them directly to bricklink@support.lego.com

Author:

raf_use

Posted:

Apr 16, 2024 04:21

Subject:

offsite payment method

Viewed:

144 times

Topic:

Author:

brickconnector

Posted:

Apr 10, 2024 15:50

Subject:

Re: Problems withPayPal (onsite) check out?

Viewed:

45 times

Topic:

In Payment Methods, Nubs_Select writes:

In Payment Methods, brickconnector writes:

Is PayPal having problems? In my last 2 orders, the customers opted for PayPal
onsite, but because this apparently did not work, the Shipping Method says: Request
for invoice (backup method)

Are others also having this problem at the moment?

Try disconnecting your PayPal and reconnecting it

Thank you, I have now done this and it seems to be working again.

Author:

Nubs_Select

Posted:

Apr 10, 2024 15:39

Subject:

Re: Problems withPayPal (onsite) check out?

Viewed:

38 times

Topic:

In Payment Methods, brickconnector writes:

Try disconnecting your PayPal and reconnecting it

Author:

brickconnector

Posted:

Apr 10, 2024 15:36

Subject:

Problems withPayPal (onsite) check out?

Viewed:

95 times

Topic:

Author:

UAlchemy

Posted:

Feb 29, 2024 14:26

Subject:

Re: PayPal won't let my Ukraine payment go throug

Viewed:

67 times

Topic:

Hello, my Ukrainian customers have the same problem with PayPal payments. Did
you manage to resolve it? Any info would be helpful

Author:

BrickScope

Posted:

Feb 20, 2024 17:28

Subject:

Re: PayPal - guest checkout

Viewed:

50 times

Topic:

In Payment Methods, BrickScope writes:

One of my buyers is having trouble getting PayPal to offer a Guest checkout option,
and he doesn't want to create a PayPal account. The only options he gets
when directed from BrickLink's pay now button are "sign in" and "create
an account". Anyone have ideas?

Zoe

Thanks, all. I learned something new and will check out Stripe.

Author:

randyipp

Posted:

Feb 20, 2024 14:41

Subject:

Re: PayPal - guest checkout

Viewed:

31 times

Topic:

Only advice I have is to sign up for stripe.

Author:

1001bricks

Posted:

Feb 20, 2024 14:36

Subject:

Re: PayPal - guest checkout

Viewed:

37 times

Topic:

In Payment Methods, peregrinator writes:

In Payment Methods, BrickScope writes:

BrickLink's PayPal doesn't allow for guest checkout

Stripe is very fine for this (also).

Author:

peregrinator

Posted:

Feb 20, 2024 14:34

Subject:

Re: PayPal - guest checkout

Viewed:

35 times

Topic:

In Payment Methods, BrickScope writes:

BrickLink's PayPal doesn't allow for guest checkout

Author:

BrickScope

Posted:

Feb 20, 2024 14:25

Subject:

PayPal - guest checkout

Viewed:

107 times

Topic:

Author:

macebobo

Posted:

Feb 17, 2024 00:09

Subject:

Re: Stripe "Payment received an early fraud warni

Viewed:

49 times

Topic:

In Payment Methods, Yo_Yo_Flamingo writes:

Except paypal doesn't do the same.

Yes, yes they do. Ask me how I know.

I understand the cost/risk ratio can make it worth it

My sales have definitely not been harmed by adding Stripe, it has saved me about
$150 in payment processor fees in 30 months. I view it as they are paying me
to use their service. So my savings will cover any charge back fee if it ever
happens.

but Stripe just does not bring enough to the table to put up with their BS

This statement is true if your only experience using Stripe is through
Bricklink where Stripe is only minimally integrated. For other platforms, they
bring a helluva lot to the table.

Turns out, in my instance, the customer reported their card's unauthorized
use on another platform, unrelated to Lego, by their son. Therefore, their charge
with me is authorized and valid.

I believe Stripe was just being overly cautious when they notified me, I'm
still processing how I feel about this.

Author:

TheBrickGuys

Posted:

Feb 17, 2024 00:00

Subject:

Re: Stripe "Payment received an early fraud warni

Viewed:

48 times

Topic:

In Payment Methods, Adjour writes:

In Payment Methods, macebobo writes:

Has anyone gotten one of these before and how did you handle it. Stripe recommends
I refund to avoid the charge back fee, but I believe it is a valid charge, however,
this is a first for me and I would like to find out how others handled this situation.

Thanks,
John

Do the refund, let the customer know, so they can call their card company, and
then try again?

If its legit, they shouldn't mind doing this.

Crystal

I agree with Crystal. It has not happened to me (with PayPal at least) but that
is how I would handle it. I would rather lose the order then lose the money on
top of the Lego in the order if it is scam.

Jim

Author:

Adjour

Posted:

Feb 16, 2024 20:43

Subject:

Re: Stripe "Payment received an early fraud warni

Viewed:

41 times

Topic:

In Payment Methods, macebobo writes:

Do the refund, let the customer know, so they can call their card company, and
then try again?

If its legit, they shouldn't mind doing this.

Crystal

Author:

Yo_Yo_Flamingo

Posted:

Feb 16, 2024 18:33

Subject:

Re: Stripe "Payment received an early fraud warni

Viewed:

47 times

Topic:

In Payment Methods, Nubs_Select writes:

In Payment Methods, Yo_Yo_Flamingo writes:

In Payment Methods, Nubs_Select writes:

In Payment Methods, Yo_Yo_Flamingo writes:

In Payment Methods, macebobo writes:

Step 1:
Don't use Stripe

Step 2:
Use stripe

Step 3:
get a $20 chargeback fee even when they rule in your favor on a fraudulent chargeback.

Step 4:
realize that is a very rare case and that knowing Paypal they might do the same
but with stripe you can have a payment option that different customers can better
use increasing sales

Except paypal doesn't do the same. I understand the cost/risk ratio can make
it worth it, but Stripe just does not bring enough to the table to put up with
their BS

Author:

Nubs_Select

Posted:

Feb 16, 2024 17:18

Subject:

Re: Stripe "Payment received an early fraud warni

Viewed:

47 times

Topic:

In Payment Methods, Yo_Yo_Flamingo writes:

In Payment Methods, Nubs_Select writes:

In Payment Methods, Yo_Yo_Flamingo writes:

In Payment Methods, macebobo writes:

Step 1:
Don't use Stripe

Step 2:
Use stripe

Step 3:
get a $20 chargeback fee even when they rule in your favor on a fraudulent chargeback.

Step 4:
realize that is a very rare case and that knowing Paypal they might do the same
but with stripe you can have a payment option that different customers can better
use increasing sales

Author:

Yo_Yo_Flamingo

Posted:

Feb 16, 2024 17:02

Subject:

Re: Stripe "Payment received an early fraud warni

Viewed:

41 times

Topic:

In Payment Methods, Nubs_Select writes:

In Payment Methods, Yo_Yo_Flamingo writes:

In Payment Methods, macebobo writes:

Step 1:
Don't use Stripe

Step 2:
Use stripe

Step 3:
get a $20 chargeback fee even when they rule in your favor on a fraudulent chargeback.

Author:

Nubs_Select

Posted:

Feb 16, 2024 16:42

Subject:

Re: Stripe "Payment received an early fraud warni

Viewed:

49 times

Topic:

In Payment Methods, Yo_Yo_Flamingo writes:

In Payment Methods, macebobo writes:

Step 1:
Don't use Stripe

Step 2:
Use stripe

Author:

Yo_Yo_Flamingo

Posted:

Feb 16, 2024 16:25

Subject:

Re: Stripe "Payment received an early fraud warni

Viewed:

50 times

Topic:

In Payment Methods, macebobo writes:

Step 1:
Don't use Stripe

Author:

Nubs_Select

Posted:

Feb 16, 2024 15:34

Subject:

Re: Stripe "Payment received an early fraud warni

Viewed:

52 times

Topic:

Interesting. I’ve never gotten one before but I’d contact the customer. Stripe
dosnt give those out randomly so id take it very seriously

Author:

macebobo

Posted:

Feb 16, 2024 15:31

Subject:

Stripe "Payment received an early fraud warni

Viewed:

168 times

Topic:

Author:

Nubs_Select

Posted:

Feb 10, 2024 21:59

Subject:

Re: Paypal Question

Viewed:

51 times

Topic:

for me, it took awhile to fully verify it (they kept asking for a certain document
which i kept sending but they kept rejecting until 1 day they accepted it after
like 15 attempts) so id just keep doing it but if it goes on for more then say
3 months then call them to figure it out

Author:

southga.bricks

Posted:

Feb 10, 2024 21:47

Subject:

Paypal Question

Viewed:

133 times

Topic:

I am new to Bricklink as a seller. My store has been open for about a month.
I have had to verify my Paypal account twice with them. I can understand the
first time but the second time seemed to be a little extra. Does anyone know
if this is an ongoing thing with Paypal? I asked them if I was expected to verify
the account every 3 weeks and gat a generic response that did not answer my question.

Author:

SylvainLS

Posted:

Jan 30, 2024 11:25

Subject:

Re: IBAN betaling toe voegen

Viewed:

64 times

Topic:

In Payment Methods, Gertjam820 writes:

Bedank voor je antwoord dat heb ik wel.heb dat al geprobeerd alleen ik krijg
geen antwoord op mijn vraag maar ga nogmaals proberen

Help desk isn’t very quick to answer at the moment (2-4 weeks instead of 2-3
days).

Author:

Gertjam820

Posted:

Jan 30, 2024 11:20

Subject:

Re: IBAN betaling toe voegen

Viewed:

35 times

Topic:

Bedank voor je antwoord dat heb ik wel.heb dat al geprobeerd alleen ik krijg
geen antwoord op mijn vraag maar ga nogmaals proberen

In Payment Methods, SylvainLS writes:

In Payment Methods, Gertjam820 writes:

Wie kan mij vertellen hoe ik IBAN betaling toe kan voegen aan winkel
Krijg veel vragen maar ik weet niet hoe ik dat kan doen.

Hi,

As said in the help page, https://www.bricklink.com/help.asp?helpID=18 , you
need to have 10 positive selling feedbacks and 3 months of selling experience,
and then you need to contact Help Desk (https://www.bricklink.com/helpDesk.asp
) to have the option available in your store.

Author:

SylvainLS

Posted:

Jan 30, 2024 11:16

Subject:

Re: IBAN betaling toe voegen

Viewed:

45 times

Topic:

In Payment Methods, Gertjam820 writes:

Wie kan mij vertellen hoe ik IBAN betaling toe kan voegen aan winkel
Krijg veel vragen maar ik weet niet hoe ik dat kan doen.

Author:

Gertjam820

Posted:

Jan 30, 2024 11:10

Subject:

IBAN betaling toe voegen

Viewed:

85 times

Topic:

Wie kan mij vertellen hoe ik IBAN betaling toe kan voegen aan winkel
Krijg veel vragen maar ik weet niet hoe ik dat kan doen.

Author:

Nino_Bricks

Posted:

Jan 28, 2024 22:59

Subject:

Re: IBAN Payments ... Where to put the choice?

Viewed:

40 times

Topic:

Thank you Ghyde, I will check that

Author:

ghyde

Posted:

Jan 28, 2024 17:35

Subject:

Re: IBAN Payments ... Where to put the choice?

Viewed:

57 times

Topic:

In Payment Methods, Nino_Bricks writes:

Hello to all members,

I wonder where I can put my IBAN details and mainly the choice between paypal
and IBAN is not well indicated.
If someone know something to how I manage that in my settings

Thank you in advance.
Gerald

If BrickLink has to collect EU VAT or taxes from the order, then it must be paid
via PayPal Onsite or Stripe. This is because BrickLink is now a marketplace and
it is a legal requirement that BrickLink collects the required VAT or taxes and
remits them to the appropriate authority.

You should evaluate your situation as to whether taxes must be paid. You would
need to know in which cases BrickLink would have to collect VAT or taxes and
ensure that all such cases are handled through PayPal Onsite or Stripe.

Cheers ...

ghyde

Author:

Nino_Bricks

Posted:

Jan 28, 2024 15:34

Subject:

IBAN Payments ... Where to put the choice?

Viewed:

87 times

Topic:

Hello to all members,

I wonder where I can put my IBAN details and mainly the choice between paypal
and IBAN is not well indicated.
If someone know something to how I manage that in my settings

Thank you in advance.
Gerald

Author:

SylvainLS

Posted:

Jan 26, 2024 07:52

Subject:

Re: AFTERPAY

Viewed:

30 times

Topic:

In Payment Methods, LEGOMANADAM writes:

Is there a way to search sellers on Bricklink who accept after pay as a payment
method.

Hi,

No.
You can search by payment method (here: https://www.bricklink.com/storeFilter.asp
, bottom right), but:
1. Afterpay isn’t one of the “officially” recognized payment methods on BL (=
not on the list).
2. This list is useless. It’s a remnant of the olden times. Only pre-2017 stores
could use these payment methods, and the list is full of doublets and confusing
entries.

Author:

yorbrick

Posted:

Jan 26, 2024 05:22

Subject:

Re: Issues with checkout

Viewed:

37 times

Topic:

The seller needs to check their settings for payments. Try paying them direct
maybe.

Don't do this if any sales tax or VAT is due.

Author:

LEGOMANADAM

Posted:

Jan 26, 2024 05:03

Subject:

Re: Issues with checkout

Viewed:

36 times

Topic:

In Payment Methods, Creeper_Me writes:

What does 'This store didn’t select any payment methods accepted for domestic
buyers.' mean? It's preventing me from checking out and I don't know
what to do.

It's the only store that sells the brick I need btw.

The seller needs to check their settings for payments. Try paying them direct
maybe.

Author:

LEGOMANADAM

Posted:

Jan 26, 2024 05:00

Subject:

Re: Customers paid, money never received!

Viewed:

38 times

Topic:

In Payment Methods, LEGOMANADAM writes: There is a way that a person can pay
by PayPal and the receiver has not received it. Check the email address you are
using for bricklink and compare it to you PayPal account email address. If the
email in your Bricklink is not in your PayPal account, you will not receive the
money until you add the email address from bricklink to your PayPal account.

In Payment Methods, Bluenose2021 writes:

Hi everyone,

I'm really in need of help. I've tried reaching out to admin for the
past week but haven't heard anything. I am new to BrickLink and I am very
excited to be part of the community. I opened a store in November/ December and
set everything up according to the guided instructions.

I sold a few sets to 2 different clients with the same result: the system worked
fine in advising me of interest, the invoicing, the progress report and payment.
Except: that I don't actually know where the money went. I can't see
it in the account I connected my store to, nor PayPal, nor Stripe.

My clients confirmed that payment was made through the platform and that their
records show payment as 'PayPal'. I contacted PayPal and Stripe (just
in case) and neither has a record of my store being actively connected to their
services.

I would love to check the settings and parameters for payment in BrickLink but
it doesn't seem that this is possible. I don't want to disconnect the
method of payment in case I lose the ability to claim the money sent.

Help! I can't sell anymore until this if fixed. Thank you in advance to the
community

Author:

LEGOMANADAM

Posted:

Jan 26, 2024 04:56

Subject:

Re: Customers paid, money never received!

Viewed:

37 times

Topic:

In Payment Methods, Bluenose2021 writes:

Author:

LEGOMANADAM

Posted:

Jan 26, 2024 04:35

Subject:

AFTERPAY

Viewed:

109 times

Topic:

Is there a way to search sellers on Bricklink who accept after pay as a payment
method.

Author:

tec

Posted:

Jan 24, 2024 14:55

Subject:

Re: Customers paid, money never received!

Viewed:

31 times

Topic:

He actually said they do not match, isn't this the problem?

Author:

Nubs_Select

Posted:

Jan 23, 2024 21:08

Subject:

Re: Customers paid, money never received!

Viewed:

38 times

Topic:

In Payment Methods, Bluenose2021 writes:

Stressful memories I bet! How do I know which account I need to create then?

indeed but good times in hindsight. as for how to know you'd have to somehow
see which email you somehow connected (if this specific problem is indeed the
case)

Author:

Bluenose2021

Posted:

Jan 23, 2024 20:08

Subject:

Re: Customers paid, money never received!

Viewed:

39 times

Topic:

Thank you Crystal, it is somewhat reassuring to read that others have experienced
this. I'm hoping that this is the case. I'm hoping that someone from
BrickLink might help me with confirming the configuration and then, take it from
there. I'll probably have to be patient but won't be keen on selling
until this is clarified.

In Payment Methods, Adjour writes:

If your paypal account is new, they hold your money for something like 21 days
or so IIRC.

Also recently I had two of my paypal payments from Canada to the USA held, for
no good reason I could ever figure out except they both came from Canada. I waited
it out to see what would happen and it was over a month.

That said, you'd see it in your balance, but just be unable to use or withdraw
it.

This is a common question from new PP users. Chances are funds are simply being
held, not missing.

Crystal

Author:

Bluenose2021

Posted:

Jan 23, 2024 20:06

Subject:

Re: Customers paid, money never received!

Viewed:

30 times

Topic:

I do wonder, I've sent 2 messages to the help desk in the past week, hope
that I'll get some guidance soon, Christophe

In Payment Methods, jennnifer writes:

In Payment Methods, Bluenose2021 writes:

Hi Jennifer, thank you for this. No the numbers are different and neither stripe
nor PayPal could recognize the merchant number.

Is there no possibility that you accidentally set up your Paypal account with
a different email or a typo?

I would contact BrickLink Help Desk and see if they can help.

~Jen

In Payment Methods, jennnifer writes:

In Payment Methods, Bluenose2021 writes:

Check your Merchant ID number on your BrickLink store settings page.

Check your Merchant ID number on your Paypal account profile page.

Are they the same?

~Jen

Author:

Bluenose2021

Posted:

Jan 23, 2024 20:05

Subject:

Re: Customers paid, money never received!

Viewed:

30 times

Topic:

Stressful memories I bet! How do I know which account I need to create then?

In Payment Methods, Nubs_Select writes:

In Payment Methods, peregrinator writes:

In Payment Methods, Bluenose2021 writes:

Hi Jennifer, thank you for this. No the numbers are different and neither stripe
nor PayPal could recognize the merchant number.

OK, what may have happened is that the money left the buyers' accounts but
hasn't actually gotten anywhere (yet?) and may ultimately be returned to
their accounts. I know this happens when a buyer sends payment to an e-mail address
that doesn't exist in PP.

Bringing back memories. When I first started selling on eBay years ago I had
I set up wrong and have several payments go to a PayPal account that didn’t exist.
So I created said PayPal account and the money was in it. So that might be where
the money is

Author:

Bluenose2021

Posted:

Jan 23, 2024 20:03

Subject:

Re: Customers paid, money never received!

Viewed:

31 times

Topic:

Thanks for this, no icon so no details...

In Payment Methods, bricks2you writes:

Be sure there isn’t a little icon in the paid box. If so click it for an explanation

In Payment Methods, Bluenose2021 writes:

Author:

Adjour

Posted:

Jan 23, 2024 17:20

Subject:

Re: Customers paid, money never received!

Viewed:

51 times

Topic:

Author:

jennnifer

Posted:

Jan 23, 2024 17:02

Subject:

Re: Customers paid, money never received!

Viewed:

40 times

Topic:

In Payment Methods, Bluenose2021 writes:

Hi Jennifer, thank you for this. No the numbers are different and neither stripe
nor PayPal could recognize the merchant number.

Is there no possibility that you accidentally set up your Paypal account with
a different email or a typo?

I would contact BrickLink Help Desk and see if they can help.

~Jen

In Payment Methods, jennnifer writes:

In Payment Methods, Bluenose2021 writes:

Check your Merchant ID number on your BrickLink store settings page.

Check your Merchant ID number on your Paypal account profile page.

Are they the same?

~Jen

Author:

Nubs_Select

Posted:

Jan 23, 2024 13:19

Subject:

Re: Customers paid, money never received!

Viewed:

44 times

Topic:

In Payment Methods, peregrinator writes:

In Payment Methods, Bluenose2021 writes:

Hi Jennifer, thank you for this. No the numbers are different and neither stripe
nor PayPal could recognize the merchant number.

Author:

peregrinator

Posted:

Jan 23, 2024 13:17

Subject:

Re: Customers paid, money never received!

Viewed:

41 times

Topic:

In Payment Methods, Bluenose2021 writes:

Hi Jennifer, thank you for this. No the numbers are different and neither stripe
nor PayPal could recognize the merchant number.

Author:

Bluenose2021

Posted:

Jan 23, 2024 12:55

Subject:

Re: Customers paid, money never received!

Viewed:

54 times

Topic:

Hi Jennifer, thank you for this. No the numbers are different and neither stripe
nor PayPal could recognize the merchant number.

In Payment Methods, jennnifer writes:

In Payment Methods, Bluenose2021 writes:

Check your Merchant ID number on your BrickLink store settings page.

Check your Merchant ID number on your Paypal account profile page.

Are they the same?

~Jen

Author:

bricks2you

Posted:

Jan 23, 2024 10:37

Subject:

Re: Customers paid, money never received!

Viewed:

57 times

Topic:

Be sure there isn’t a little icon in the paid box. If so click it for an explanation

In Payment Methods, Bluenose2021 writes:

Author:

jennnifer

Posted:

Jan 23, 2024 10:33

Subject:

Re: Customers paid, money never received!

Viewed:

54 times

Topic:

In Payment Methods, Bluenose2021 writes:

Check your Merchant ID number on your BrickLink store settings page.

Check your Merchant ID number on your Paypal account profile page.

Are they the same?

~Jen

Author:

1001bricks

Posted:

Jan 23, 2024 10:14

Subject:

Re: Customers paid, money never received!

Viewed:

59 times

Topic:

My clients confirmed that payment was made through the platform and that their
records show payment as 'PayPal'. I contacted PayPal and Stripe (just
in case) and neither has a record of my store being actively connected to their
services.

There's no bug I know of regarding "paid" but not...

1) Check your PayPal account, if it's not there it's not paid.

2) Ask buyer the PayPal transaction ID, and / or screen copy or email transferred
for the said payment. Search ID in PayPal.

If not, then they didn't pay, or didn't pay you.
But I don't think there's a bug there.

Author:

Bluenose2021

Posted:

Jan 23, 2024 10:04

Subject:

Customers paid, money never received!

Viewed:

181 times

Topic:

Author:

Nubs_Select

Posted:

Jan 22, 2024 00:27

Subject:

Re: How to get Bricklink Order Number to show

Viewed:

31 times

Topic:

In Payment Methods, _Brick_Slayer_ writes:

I am wondering if there is a way to get the Bricklink order number to show up
on the paypal transaction.

It’s in the merchant order id

Right now it just says "Bricklink Order" If
it was possible to add the order number then I can get it to print on the shipping
label automatically.

(Not sure it helps for that sorry)

Author:

_Brick_Slayer_

Posted:

Jan 21, 2024 15:00

Subject:

How to get Bricklink Order Number to show

Viewed:

95 times

Topic:

I am wondering if there is a way to get the Bricklink order number to show up
on the paypal transaction. Right now it just says "Bricklink Order" If
it was possible to add the order number then I can get it to print on the shipping
label automatically.

Author:

brickstopia

Posted:

Jan 13, 2024 10:21

Subject:

Re: How long does it take to credit payment

Viewed:

40 times

Topic:

Thank you!

In Payment Methods, Nubs_Select writes:

In Payment Methods, brickstopia writes:

How long does it take to credit payment into seller's stripe account?
Pardon my ignorance, I am newbie.
Thank you!

If YOU paid with it it marks the orders as paid within a few minutes (usually
less) but if you SOMEONE paid you it takes like 3 or so days before they send
it along to your bank but in general it’s less then a week before it shows up
on your bank (new accounts might take longer when first starting)

Author:

Nubs_Select

Posted:

Jan 12, 2024 23:31

Subject:

Re: How long does it take to credit payment

Viewed:

34 times

Topic:

In Payment Methods, brickstopia writes:

How long does it take to credit payment into seller's stripe account?
Pardon my ignorance, I am newbie.
Thank you!

Author:

brickstopia

Posted:

Jan 12, 2024 23:27

Subject:

How long does it take to credit payment

Viewed:

83 times

Topic:

How long does it take to credit payment into seller's stripe account?
Pardon my ignorance, I am newbie.
Thank you!

Author:

Nubs_Select

Posted:

Jan 8, 2024 16:20

Subject:

Re: Issues with checkout

Viewed:

46 times

Topic:

look at the payment policy on their terms. it sounds like they may not have one
set up for domestic buyers. if this is the case you can message them and ask
them to add it

Author:

Creeper_Me

Posted:

Jan 8, 2024 16:19

Subject:

Issues with checkout

Viewed:

93 times

Topic:

Author:

brickmovnmama

Posted:

Jan 5, 2024 22:18

Subject:

Re: PayPal

Viewed:

48 times

Topic:

In Payment Methods, yorbrick writes:

Have you responded to the complaint via PayPal?

I was never informed by PayPal that there was an open complaint. I was just
"shut down" by PayPal, can't use it for deposits, withdrawals, nothing,
had to close store.
My store policy is if there are issues with the order, I refund the money immediately,
don't even expect them to go thru PayPal. PayPal doesn't say much, just
shut me down.

That sounds like a much more serious issue than one complaint. Have you had multiple
claims made against you in the past, or one upheld after you cleared out the
account?

To my knowledge, I have not had any claims made against me in the past. My store
policy is to instantly refund the amount for any Lego pieces that the customer
is not satisfied with. I have not expected the customer to go thru PayPal. I
have never been informed by PayPal of any open claims.

Author:

yorbrick

Posted:

Jan 5, 2024 16:49

Subject:

Re: PayPal

Viewed:

41 times

Topic:

Have you responded to the complaint via PayPal?

That sounds like a much more serious issue than one complaint. Have you had multiple
claims made against you in the past, or one upheld after you cleared out the
account?

Author:

brickmovnmama

Posted:

Jan 5, 2024 11:40

Subject:

Re: PayPal

Viewed:

43 times

Topic:

In Payment Methods, zorbanj writes:

No one here can help you, you'll have to reach out to PayPal directly. I
would call them asap.

Thanks for advice. Did call them, told me it will take "3-5 business days
to review".

In Payment Methods, brickmovnmama writes:

Author:

zorbanj

Posted:

Jan 5, 2024 11:36

Subject:

Re: PayPal

Viewed:

34 times

Topic:

No one here can help you, you'll have to reach out to PayPal directly. I
would call them asap.

In Payment Methods, brickmovnmama writes:

Author:

brickmovnmama

Posted:

Jan 5, 2024 11:06

Subject:

Re: PayPal

Viewed:

34 times

Topic:

In Payment Methods, yorbrick writes:

In Payment Methods, brickmovnmama writes:

Is anyone having trouble with PayPal? Have locked me down as say buyers have
complained. Have refunded buyers missing/defective parts with shipping. Can
buyers still complain to PayPal?

Of course buyers can complain to PayPal if they paid that way. If there is an
open complaint then PayPal can withhold funds from you meaning that you cannot
withdraw them until the complaint is resolved.

Have you responded to the complaint via PayPal?

Author:

yorbrick

Posted:

Jan 5, 2024 09:58

Subject:

Re: PayPal

Viewed:

35 times

Topic:

In Payment Methods, brickmovnmama writes:

Is anyone having trouble with PayPal? Have locked me down as say buyers have
complained. Have refunded buyers missing/defective parts with shipping. Can
buyers still complain to PayPal?

Author:

brickmovnmama

Posted:

Jan 5, 2024 09:10

Subject:

PayPal

Viewed:

135 times

Topic:

Is anyone having trouble with PayPal? Have locked me down as say buyers have
complained. Have refunded buyers missing/defective parts with shipping. Can
buyers still complain to PayPal?
BrickmovnMama

Author:

Nubs_Select

Posted:

Dec 25, 2023 12:07

Subject:

Re: Cant pay with Goods and Services

Viewed:

46 times

Topic:

The order has now been canceled by the seller after I filled an OCR. They never
responded to any messages but at least it’s canceled

Author:

Nubs_Select

Posted:

Dec 25, 2023 00:07

Subject:

Re: Cant pay with Goods and Services

Viewed:

39 times

Topic:

Unfortunately I don’t have a credit card yet 😅 the plan is to get one once I’m
debt free so I havnt gotten one yet. But yah I’m for sure not going to go thru
unless I can pay normally.

Author:

yorbrick

Posted:

Dec 24, 2023 00:29

Subject:

Re: Cant pay with Goods and Services

Viewed:

56 times

Topic:

Use family/friend option for this transfer" which I usually ignore but for
some reason whenever I go to pay (since its not onsite) it only lets me pay via
friends and family which I won't do as I have 0 protection...

That is not necessarily correct depending on how you initiate the payment. If
you pay by credit card through paypal, then you still have protection through
your credit card company. The seller has no seller protection whatsoever, as
it was not a business transaction and so no goods were exchanged for money. In
that case, you have protection and the seller (as your friend) has none.

There is a scam on PayPal based on it where an unknown person makes a F&F payment
to a random person, then contacts them to ask for it back but says PayPal is
blocking their account due to the mistake, so instead could they refund through
bank transfer. As soon as they get the refund, they claim credit card fraud and
the F&F payment gets reversed as there was no business transaction, just a payment
between known friends. An alternative version is using a stolen card, where again
the seller loses once the card holder realises. The person sending the bank transfer
thinks they are safe as it was a F&F transaction that cannot be reversed (when
reality is it can).

This is from their terms ...

Ineligible Items and Transactions

The following items or transactions are not eligible for PayPal Seller Protection:
:
:
Personal payments including a payment sent using PayPal's friend and family
functionality.
:

Author:

popsicle

Posted:

Dec 23, 2023 20:01

Subject:

Re: Cant pay with Goods and Services

Viewed:

42 times

Topic:

In Payment Methods, wildchicken13 writes:

In Payment Methods, popsicle writes:

I believe humor has an amazing ability to alleviate emotional suffering and by
extension, even physical pain. But does nothing to assuage the suffering of others
unless they share in the humor being expressed. In other words, this humor is
at the expense of those that suffer.

Indeed, my impression of Ukrainians is that they are a strong, serious nation.
But, then again, much of what is true of Ukraine is also true of Russia

Well stated.

Author:

wildchicken13

Posted:

Dec 23, 2023 19:58

Subject:

Re: Cant pay with Goods and Services

Viewed:

24 times

Topic:

In Payment Methods, popsicle writes:

Indeed, my impression of Ukrainians is that they are a strong, serious nation.
But, then again, much of what is true of Ukraine is also true of Russia

Author:

popsicle

Posted:

Dec 23, 2023 19:43

Subject:

Re: Cant pay with Goods and Services

Viewed:

57 times

Topic:

In Payment Methods, wildchicken13 writes:

In Payment Methods, popsicle writes:

It's good you all can find some humor in this. I somehow can't quite
get there, knowing of the unimaginable suffering the people of Ukraine are living
through as we speak.

Almost envy the ability you guys have to do so.

Viktor Frankl said humor helps people survive suffering

Author:

wildchicken13

Posted:

Dec 23, 2023 19:25

Subject:

Re: Cant pay with Goods and Services

Viewed:

34 times

Topic:

In Payment Methods, popsicle writes:

Viktor Frankl said humor helps people survive suffering

Author:

Nubs_Select

Posted:

Dec 23, 2023 19:01

Subject:

Re: Cant pay with Goods and Services

Viewed:

36 times

Topic:

In Payment Methods, 1001bricks writes:

its mostly dutch quite far back (although my mom is adopted so that side
is a mystery

)

Very kind from you to have adopted your mom!

Author:

popsicle

Posted:

Dec 23, 2023 18:34

Subject:

Re: Cant pay with Goods and Services

Viewed:

116 times

Topic:

In Payment Methods, Nubs_Select writes:

In Payment Methods, wildchicken13 writes:

In Payment Methods, SylvainLS writes:

But what about “Never do business with familly”?

But it's not business if you pay with PayPal Friends & Family…

Author:

1001bricks

Posted:

Dec 23, 2023 18:31

Subject:

Re: Cant pay with Goods and Services

Viewed:

31 times

Topic:

its mostly dutch quite far back (although my mom is adopted so that side
is a mystery

)

Very kind from you to have adopted your mom!

Author:

wildchicken13

Posted:

Dec 23, 2023 18:30

Subject:

Re: Cant pay with Goods and Services

Viewed:

38 times

Topic:

In Payment Methods, Nubs_Select writes:

my mom is adopted

Ти точно українець!!!!!!!! 🇺🇦🇺🇦🇺🇦🇺🇦🇺🇦🇺🇦🇺🇦🇺🇦

Author:

1001bricks

Posted:

Dec 23, 2023 18:26

Subject:

Re: Cant pay with Goods and Services

Viewed:

29 times

Topic:

Now, maybe you can look into your genealogic tree and see if the seller is not
actually familly?

Or an ex-loved people, only Nubs knows?

Author:

Nubs_Select

Posted:

Dec 23, 2023 18:26

Subject:

Re: Cant pay with Goods and Services

Viewed:

39 times

Topic:

In Payment Methods, wildchicken13 writes:

In Payment Methods, SylvainLS writes:

But what about “Never do business with familly”?

But it's not business if you pay with PayPal Friends & Family…

Author:

Nubs_Select

Posted:

Dec 23, 2023 18:26

Subject:

Re: Cant pay with Goods and Services

Viewed:

43 times

Topic:

In Payment Methods, SylvainLS writes:

In Payment Methods, Nubs_Select writes:

no worries I havnt reported yet

but looking at that its description is "As
of March 17, 2022, we've expanded our services for Ukrainian customers in
Ukraine. * To support Ukrainians at this critical time, we're providing more
ways to send and receive money quickly and securely between friends, family,
and loved ones." and the seller is not "friends, family, or loved ones"
and this is a business transaction so I still cant pay with it

Yeah, I was reading their press release too: they don’t talk about business transactions.

But that explains how the seller managed to have only FF: they didn’t, it’s PayPal
who did

Now, maybe you can look into your genealogic tree and see if the seller is not
actually family?

its mostly dutch quite far back (although my mom is adopted so that side
is a mystery

)

Author:

wildchicken13

Posted:

Dec 23, 2023 18:22

Subject:

Re: Cant pay with Goods and Services

Viewed:

30 times

Topic:

In Payment Methods, SylvainLS writes:

But what about “Never do business with familly”?

But it's not business if you pay with PayPal Friends & Family…

Author:

SylvainLS

Posted:

Dec 23, 2023 18:21

Subject:

Re: Cant pay with Goods and Services

Viewed:

29 times

Topic:

In Payment Methods, wildchicken13 writes:

In Payment Methods, Nubs_Select writes:

the seller is not "friends, family, or loved ones"

But, in these critical times, aren't all Ukrainians our friends and family?

But what about “Never do business with familly”?

Author:

wildchicken13

Posted:

Dec 23, 2023 18:21

Subject:

Re: Cant pay with Goods and Services

Viewed:

34 times

Topic:

In Payment Methods, SylvainLS writes:

Now, maybe you can look into your genealogical tree and see if the seller is not actually family?

Technically speaking isn't everyone family? Now I can avoid PayPal fees

Author:

wildchicken13

Posted:

Dec 23, 2023 18:18

Subject:

Re: Cant pay with Goods and Services

Viewed:

35 times

Topic:

In Payment Methods, Nubs_Select writes:

the seller is not "friends, family, or loved ones"

But, in these critical times, aren't all Ukrainians our friends and family?

Author:

SylvainLS

Posted:

Dec 23, 2023 18:16

Subject:

Re: Cant pay with Goods and Services

Viewed:

44 times

Topic:

In Payment Methods, Nubs_Select writes:

no worries I havnt reported yet

Yeah, I was reading their press release too: they don’t talk about business transactions.

But that explains how the seller managed to have only FF: they didn’t, it’s PayPal
who did

Now, maybe you can look into your genealogic tree and see if the seller is not
actually familly?

Author:

wildchicken13

Posted:

Dec 23, 2023 18:10

Subject:

Re: Cant pay with Goods and Services

Viewed:

31 times

Topic:

In Payment Methods, popsicle writes:

It is...

PayPal rather than excluding Ukraine from services due to contractural reason
during these times

has implemented what is called "Expansion of Services"
to Ukrainian users to what we know as "Family and Friends" PayPal service.

In other words, slow down on that reporting. Look into it first.

-popsicle

So it's okay to pay via PayPal Friends & Family if the seller is in Ukraine?

Author:

Nubs_Select

Posted:

Dec 23, 2023 18:10

Subject:

Re: Cant pay with Goods and Services

Viewed:

50 times

Topic:

no worries I havnt reported yet

Author:

popsicle

Posted:

Dec 23, 2023 18:01

Subject:

Re: Cant pay with Goods and Services

Viewed:

90 times

Topic:

In Payment Methods, Nubs_Select writes:

I am trying to place an order on bricklink and in the invoice it says "For
PayPal payment:
Use family/friend option for this transfer" which I usually ignore but for
some reason whenever I go to pay (since its not onsite) it only lets me pay via
friends and family which I won't do as I have 0 protection (and it's
against Paypal TOS) so my question is what should I do.

for reference the store is from the Ukraine so I'm not sure if that has something to do with it

It is...

PayPal rather than excluding Ukraine from services due to contractural reason
during these times

Author:

SylvainLS

Posted:

Dec 23, 2023 17:45

Subject:

Re: Cant pay with Goods and Services

Viewed:

45 times

Topic:

In Payment Methods, Nubs_Select writes:

[…]
how would i go about reporting them to bricklink (dont feel like getting into
a Paypal mess right now)

Report member: https://www.bricklink.com/problemMember.asp

Yes, its descriptions says “non-transactional” but that’s where you go when you
suspect fraud.

Author:

Nubs_Select

Posted:

Dec 23, 2023 17:40

Subject:

Re: Cant pay with Goods and Services

Viewed:

51 times

Topic:

In Payment Methods, SylvainLS writes:

In Payment Methods, Nubs_Select writes:

Good call

so my question is what should I do. for reference the store
is from the Ukraine so I'm not sure if that has something to do with it

Smells fishy.

And there’s no sanctions against Ukraine. Besides, if there were, I think everything
would be blocked.

I would report the store to BL and/or PP.

how would i go about reporting them to bricklink (dont feel like getting into
a Paypal mess right now)

Author:

SylvainLS

Posted:

Dec 23, 2023 17:33

Subject:

Re: Cant pay with Goods and Services

Viewed:

47 times

Topic:

In Payment Methods, Nubs_Select writes:

Good call

so my question is what should I do. for reference the store
is from the Ukraine so I'm not sure if that has something to do with it

Smells fishy.

And there’s no sanctions against Ukraine. Besides, if there were, I think everything
would be blocked.

I would report the store to BL and/or PP.

Author:

Nubs_Select

Posted:

Dec 23, 2023 17:24

Subject:

Cant pay with Goods and Services

Viewed:

264 times

Topic:

Author:

peregrinator

Posted:

Dec 15, 2023 18:54

Subject:

Re: PayPal "Goods & Services"

Viewed:

46 times

Topic:

In Payment Methods, dannyboy2929 writes:

How does PayPal Goods & Services differ from simply paying via PayPal? It appears
PP holds the money until the product is delivered? Correct? Isn't the buyer
automatically protected when they purchase through BL without needing PP G&S?

PayPal doesn't hold the money. "Goods & Services" is just paying
by PayPal as opposed to sending money "Friends & Family"

Author:

dannyboy2929

Posted:

Dec 15, 2023 18:42

Subject:

PayPal "Goods & Services"

Viewed:

146 times

Topic:

Author:

pashah

Posted:

Nov 20, 2023 08:52

Subject:

Re: Türkiye PayPal payment is closed

Viewed:

36 times

Topic: