Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies Author: | vrod2000 | Posted: | Apr 15, 2024 12:59 | Subject: | Messages and Orders purged! | Viewed: | 140 times | Topic: | Problem Order | |
| Can anyone help?
After 6 months of not getting my money back for a refused international package.
(shipping was 50% higher than quoted, so I sent the package back)
The seller (Oasis in South Carolina) refused to refund my money until the package
came back to him. There is no detailed tracking on return packages, but it shows
that it came into the USA on October 28th.
He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.
All of my prior orders are gone and so are my old messages.
I was able to download the order (without much details, but it had the prices).
Is there a way to get back my messages? Or order? I did not delete these things.
thanks!
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Author: | Greeks_Rulez | Posted: | Apr 15, 2024 04:21 | Subject: | Shipping order lost - Refund | Viewed: | 121 times | Topic: | Problem Order | |
| Hello,
I shipped an order to a buyer with tracking, but the order has been lost.
I've recieved the money ftom the post office and now I want to refund the
buyer.
I refund him from Bricklink or Paypal?
So i have no issues with Bricklink platform and the buyer?
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Author: | Momdukes | Posted: | Apr 12, 2024 15:55 | Subject: | Seller no longer responding | Viewed: | 146 times | Topic: | Problem Order | |
| Hello Everyone,
I need some advice and I hope someone can help. I placed a order on 03/29/2024
and paid immediately through PayPal.
On 4/2/24 I was messaged and told that one of the items couldn’t be found and
was asked if I wanted a different color or a refund, I chose a refund as I
already had lots of the other color. The refund was never given before shipping
and when I received the order on 4/8 the item wasn’t in there but that’s not
the worst part! There were multiple problems with either incorrect colors of
a item sent, wrong quantity, one item not Lego, incorrect items sent and one
other item missing. So I sent a message and stated the issues and said I would
just like a refund mainly because one item that was damaged is a hard to find
one and there was not another in the store. The next response from that store
came through regular email and not through the “my messages” area but in the
email it was stated that the corrected items would be sent out at the earliest
convenience. I responded through the “My Messages” and asked for the refund as
I ordered from another store since they didn’t have another of the “special”
item and I was going to have to pay for shipping from that new store anyways.
I have sent 3 messages since that one email from them and I’ve had no response
or refund (or even any items coming in the mail) and I was going to report a
problem order but I’ve made payment, received most of my items so I’m not sure
if that is the route I need to take. Any suggestions would be greatly appreciated!
Thanks,
JEN
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Author: | steelwoolghandi | Posted: | Apr 11, 2024 00:23 | Subject: | Confusing NSS | Viewed: | 161 times | Topic: | Problem Order | |
| So I just had an NSS filed against me. buyer said I sent the wrong part said
I did not ship part number 75038 there is no part with that number but its a
set. I did ship panels from that set 2 of them.
I have the Tracking number showing it shipped and was received.
this is my first NSS do I give bricklink the Tracking Number? I replied to NSS
in comments with the Tracking number and information pertaining to the order.
not sure if I need to do more?
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Author: | Mkwill96 | Posted: | Apr 10, 2024 18:42 | Subject: | Order Refund timeframe | Viewed: | 89 times | Topic: | Problem Order | |
| I have placed an order on a store and he hasn't shipped in 3 weeks and hasn't
replied so I've logged a NSS, seller says he's refunded me but I haven't
received anything. (STRIPE PAYMENT). Am wondering how long I should wait for
the refund. (Refund initiated on 8th April)
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Author: | lesley2459 | Posted: | Apr 8, 2024 12:37 | Subject: | COMPLETING ORDERS X 2 | Viewed: | 129 times | Topic: | Problem Order | |
| Hi
can anyone help wiith the following 2 orders
first order has been completed satisfactorally but it will not allow me to mark
as complete even though both myself and my customer have left good feedback ..the
completed bar is missing (have written to helpdesk twice with no response)
second order..the customer has requested cancellation of their order after paying
as they have changed their mind..i agreed providing they covered the unrefundable
part of the paypal fees ..which they are happy to do
i have processed the refund including going into the refund on bricklink part
but it will not let me cancel the order and update my inventory
any suggestions welcome
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Author: | Tuffduck | Posted: | Apr 4, 2024 20:58 | Subject: | Sellers Beware | Viewed: | 251 times | Topic: | Problem Order | |
| Hi Sellers,
Please beware of Adrianmaelstrom. Does not comply with your store policies and
I have reported as a Non-Paying Buyer.
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Author: | par016 | Posted: | Apr 4, 2024 11:53 | Subject: | NSS - Incomplete Order | Viewed: | 132 times | Topic: | Problem Order | |
| I made a purchase last month for a significant quantity of a single lot. When
it showed up, less than 2/3 of the parts were actually in the package. After
messaging the seller 4 times over more than a week and getting either no response
or getting the runaround saying they will look into it and then never following
up with that, I have finally initiated an NSS.
Typically an NSS can be removed by a seller if they show BrickLink they have
shipped the item. In this case though they definitely shipped the item and I
have acknowledged I have received the item and I am sure the tracking shows that
as well. How does Bricklink go about resolving an NSS like this?
I have pictures that show that not all the parts were sent as well as incorrect
customs information which at the very least shows that they package didn't
even weigh enough to hold all the parts but I cannot upload this to BrickLink
as the whole NSS claim process is only text.
If I still don't receive a response even after initiating the NSS I plan
to resolve it through a dispute on Paypal. I can upload all that extra information
through them and after speaking with them I fully expect to win the case if it
has to come to that. Does BrickLink defer to Paypal when it comes to disputing
the contents of a package?
I hope they respond/resolve the issue before it comes to Paypal but if they don't
I don't think they should be able to remove their NSS simply because they
provide a tracking number showing that it was delivered. Anybody gone through
this? How does it all work?
Thanks,
Pete
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Author: | MiniRoz | Posted: | Apr 1, 2024 17:26 | Subject: | DESPERATE for HELP with shady SELLER! | Viewed: | 560 times | Topic: | Problem Order | |
| I’m feeling a bit desperate and could really use help with an issue I’m having
with a seller. I purchased 7 minifigures from their store (2 Clone Trooper sw1304,
4 Clone Trooper Captain Rex sw1315, and 1 Sabine Wren sw1303. They arrived over
a month later, and both Clone Troopers had incorrect heads and no visors, all
4 Captain Rex were missing their pauldrons and rangefinders, and Sabine is missing
her rangefinder. When I reached out to the seller, he said those items are not
included because they are “accessories” and not part of the minifigure (the listings
say “does not include accessories”). I have explained repeatedly that everything
listed in a minifigure’s inventory is part of the minifigure, and I have sent
links to BrickLink’s policies to no avail. He is refusing to do anything to remedy
this situation. I filed an NSS and a claim with PayPal, which he is disputing.
My biggest concern is that PayPal likely doesn’t have the time to investigate
the nuances of minifigure inventory or BL policies. He is refusing to acknowledge
this, and claims my interpretation of the policies is incorrect. This hell loop
is seriously stressing me out. Can anyone please offer some guidance on how to
handle this?
Here are some exchanges with the seller:
Hello,
I just received my order, and there are multiple problems:
Both of the 2 Clone Trooper sw1304 have the WRONG HEADS. They came with
Chancellor Palpatine sw1306 heads. They are also missing their visors.
All 4 of the Clone Trooper Captain Rex figs are MISSING PAULDRONS and range
finders
Please let me know as soon as possible when you can ship all the missing items.
Since shipping took a long time, can these be shipped with Priority Mail or Express
Shipping?
I look forward to hearing from you.
I list in each sales publication it is specific how the minifigure comes, in
some cases with a lack of accessories and that is why the prices are so low,
although everything is new, you just can't get all the accessories.
Your way of interpreting it is wrong, when you buy a product you must carefully
check its conditions, from the moment you are buying a minifigure you are not
buying a complete set, a Lego minifigure is made up of 1 mini upper part, 1 lower
part , 1 head, and as an extra 1 helmet or hair. And so that you are well informed,
a minifigure is not a product that Lego sells, it is part of a product that Lego
sells.
What you say about shoulder pads, capes and so on, they are accessories, and
in the specifications I say: without accessories.
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Author: | BackAgain1 | Posted: | Mar 27, 2024 08:57 | Subject: | Ordered new Lego, sold me used Lepin pieces | Viewed: | 308 times | Topic: | Problem Order | |
| You gotta be kidding me!
This is the first time this has happened to me in a lot of orders on here.
I ordered what was supposed to be new Lego pieces.
I received used Lepin or other off-brand pieces. One stud on each piece is indented
where the Lego logo would go.
These people should not be allowed to operate on here. Go sell that junk on
fleabay.
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Author: | JusTiCe8 | Posted: | Mar 26, 2024 07:48 | Subject: | BL refund (as buyer) not received | Viewed: | 126 times | Topic: | Problem Order | |
| Hi,
I have an order and following a little issue, seller have issued a refund through
BL.
On the order page, there is a refund frame with the amount.
But, as I've paid using paypal outside BL, I guess refund cannot be
done but there is no error reported, seller's account have been debited the
amount and it looks like to have gone into nowhere ! I didn't receive any
communication from BL for now on this matter.
If someone at BL wish to help, order is 24614935.
Any help will be much appreciated.
Regards.
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Author: | gylman | Posted: | Mar 25, 2024 18:30 | Subject: | How do I remove part of an order | Viewed: | 80 times | Topic: | Problem Order | |
| Buyer ordered several items from my store, but I could not find a couple of them.
Buyer is willing to go ahead with the rest of the order. Is there a way to
delete just the items that I don't have? Rather than cancel the whole order
and have the buyer re-do it?
Thanks
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Author: | Seph6 | Posted: | Mar 23, 2024 19:30 | Subject: | The order came wrong | Viewed: | 318 times | Topic: | Problem Order | |
| Hello, I recently purchased a minifigure from someone abroad. After some time,
and after paying almost the same amount as the purchase in taxes, it arrived.
I was so happy that I immediately gave him a nice praise. But then I realized
that the head of one of the figures was wrong. It had a similar head, but cheaper
than the one it should have come with. After that, the salesperson was very arrogant
and said that I had to comply with three solutions he presented, which I found
unacceptable. What I wanted was for him to pay for the right head of the minifigure
plus shipping to my country (as I couldn't find that head here). I have already
filled out an NSS but I am confused about what happens then. Will I ever get
compensation? Will he be punished? Is there any way I can change my praise to
a complaint?
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Author: | Fr0stByt3 | Posted: | Mar 20, 2024 22:58 | Subject: | Suspicious Order? | Viewed: | 123 times | Topic: | Problem Order | |
| I have a very suspicious order from a user. I'm thinking they are drop-shipping
because the address they entered in looks strange to say the least with a request
to add a few lines and the wording "important" listed. They seem to have
a few hundred positive feedback, but they also have an email that is entirely
numeric with an unknown two letter domain. I have a warning symbol next to the
payment in the order so they may have paid with an e-check.
I don't know. It could be fine, but it feels off. Any thoughts on how to
proceed? It's an order for more than a dozen Oni Lloyds so kinda pricey.
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Author: | Bricktrain | Posted: | Mar 11, 2024 02:12 | Subject: | Problem with inventory/seller | Viewed: | 206 times | Topic: | Problem Order | |
| I recently ordered 6 technic hubs with clips bb0961c01 from a German seller
and received 6 hubs with screws bb1277c01. I contacted the seller who says it
is my fault for ordering the incorrect part. I have sent him pictures of what
I ordered and what he sent me and he still says I was wrong as he checked his
items with the inventory when he parted out the sets. I believe it was set 42129,
as this set was released in two versions, but the catalog and inventory does
not show this. He refuses to accept any responsibility or to check his remaining
stock.
In the meantime I have items I do not want as they are not suitable for some
of my mocs and unable to get any replies from the seller. I did NSS him but have
removed that and now no further contact from him. I am tempted to make a PayPal
claim.
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Author: | rc100722 | Posted: | Mar 9, 2024 16:23 | Subject: | Refund | Viewed: | 165 times | Topic: | Problem Order | |
| How do I get a refund for a order that never shipped and I did the nss thing
and it’s completed awhile ago and no refund still
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Author: | ClarkFamily5080 | Posted: | Mar 9, 2024 12:27 | Subject: | Can't cancel or refund what to do? | Viewed: | 76 times | Topic: | Problem Order | |
| I got a small order and upon looking over the part again noticed that it is almost
broken on one end which was not there or didn't notice when listing. I contacted
the buyer and asked if they want to cancel and they do but I can't cee how
to cancel an order that is already paid for. Can't even refund it now. How
do I proceed?
Thanks in Advance
Jim
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Author: | sw_lego_lover | Posted: | Mar 8, 2024 11:45 | Subject: | Order problem, refund and NSS | Viewed: | 135 times | Topic: | Problem Order | |
| I'm struggling to get a refund for a part from a seller. Its now been since
the 28th when I indicated I wanted a refund (that they seemingly offered)
On one hand its not a huge deal, but this seller has not been responsive almost
at all for weeks since I started this "issue" discussion via BL chat.
First message/issue I raised was on Feb 21, 2024
It took them until Feb 28, 2024 to respond, only after after I went and contacted
them via their posted email.
Then after clarifying my issue on BL messaging, its been radio silence since
then.
What is reasonable in regards to placing a NSS on a seller for this? Or am
I misunderstanding this feature?
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Author: | BrickUnion | Posted: | Mar 7, 2024 08:37 | Subject: | Bought used figures as new | Viewed: | 182 times | Topic: | Problem Order | |
| Hi everyone,
I ordered a sealed set and minifigures that were listed as new from a newly opened
store, the whole thing came in a paper bag in the mail. The set luckily survived.
Unfortunately, the figures are not new, they are used (torsos had traces of arm
movement, etc.). 4 out of 5 figures had cracks in the arm, one figure had a scratch
on the back.
I textet him to ask why he sold them as new and what he suggested to fix this
problem.
The reply was very rude: The figures were in good condition before shipping,
it is not his problem if the post office broke the figures.
In his shop the figures are still listed as new (now with description:
No cracks or scratches. Good condition).
I have written to him again and tryed to find a solution, but it looks difficult.
He just wrote: you can change the arms, they are not printed and not expensive
and he told me that he sold the figures cheap.
But thats not the problem, they are still not new
My question now:
I never wanted or needed to write someone a neutral or negative feedback,
but this one really deserves one. However, I am afraid that I will get a negative
feedback from him in revenge. I am still at 100% positive feedback, my store
has almost 1000 orders. I want to keep it that way, and i don't mean the
almost 1000 orders .
Is it possible to get revenge Feedback deleted?
Thanks for your help
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Author: | brickulin | Posted: | Mar 5, 2024 05:16 | Subject: | NSS and solutions from administrators | Viewed: | 190 times | Topic: | Problem Order | |
| Does anyone have experience with NSS this year? How long does it take for administrators
to receive messages? After writing to the administrators, do you still get ticket
numbers like last year?
The NSS was opened against me on January 19. But the shipment was delivered about
10 days earlier. No message from buyer only open dispute. At the same time with
the NSS here on bricklink, he also opened a dispute on Stripe. On stripe, the
dispute was resolved in my favor 2 weeks ago, but on bricklink, the NSS still
lights up. I have been trying to write to the administrators since the beginning
of the dispute, but without any response. I used to receive a confirmation from
bricklink that the inquiry was sent, but since the new year nothing has come.
Does anyone know what's going on? If the administrators are present? Have
any admins ever written back to anyone this year or have they stopped responding
across the board? Thank you for the replies, or advice on how to get rid of NSS
when neither administrators nor buyers respond yes. It's quite frustrating,
my experience from previous years was that the administrators reacted really
quickly (mostly within a few days) and canceled the unfair NSS, but this year
nothing is happening for the second month.
In my opinion, if I add to the NSS dispute the number of the shipment that is
delivered, the NSS should be automatically closed or postponed until the administrator
solves it, this way the dispute is conducted unfairly and for an unnecessarily
long time.
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Author: | AntsScurrying | Posted: | Mar 4, 2024 21:11 | Subject: | Problem with buyer / probable multi accounts | Viewed: | 226 times | Topic: | Problem Order | |
| Got an order from a zero feedback user who created the account July of last year.
User name Albrick7.
No problems at first, I have never had a problem with a new buyer, but this one
is raising some serious red flags.
I get an order for my Medieval Market, and then a message a few minutes later
that states
"Good morning, first time making a purchase on bricklink. This item is brand
new?
What would shipping look like? "
Keep in mind this is an order, not a quote.
So I reply with the different shipping options and the prices to those.
They reply asking if PayPal is the only payment accepted, to which I reply its
the only one I accept, not sure if BrickLink uses others.
Here is their reply
"I have used stripe here for payment. I don’t have PayPal."
My reply, almost instantly
"How have you used Stripe as payment here if this is your first order?"
No response since that message sent about 8 hours ago.
Would just go ahead and send this to the help desk, but can't wait two months
for a response.
Beware if you receive an order from this user!
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Author: | donja_nl | Posted: | Mar 2, 2024 05:34 | Subject: | Onsite payment - paid - pending payment | Viewed: | 98 times | Topic: | Problem Order | |
| Hello,
I hope somebody can help me with an order that has been paid by onsite payment.
I got Bricklink mail that the order is paid and the 'Payment status'
is 'Pending'.
The is no money in my Paypal account.
The seller wants me to cancel the order, because there is something wrong with
the payment. Not telling me what.
What is happening with such a payment and what is the smart thing to do?
- Cancel a paid order myself. (is it possible?)
- Let the buyer cancel this order. (is it possible?)
- File an NPB. (is it possible?)
Anybody has good advice for me? Never had this before.
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Author: | Munotbrick | Posted: | Feb 29, 2024 07:36 | Subject: | How you deal with untrue complaints? | Viewed: | 230 times | Topic: | Problem Order | |
| Hey
I would like to hear some opinions or advice how other sellers handle those situations:
As i sell many used minifigs as well, i check them before shipping even if they
were stored nicely. I make sure there are no cracks and no marks that i did not
had disclosed before adding it to the store. Sometimes of course you find something
or there is a new crack happening after long storage. Then i just refund before
shipping or check if i have that part/fig as well as dublicate somewhere.
But i had now twice the situation, that i checked the minifig i shipped before
very well (cracks, marks, scratches etc.) and shipped them and then got a complaint
that the "there was a crack".
I know its not true. But i can't proof it. So usually i make a replacement
or full refund, because its not worth the trouble. But its always only happening
on minifigs that are in the higher price range.
Sometimes i think someone just had a crack in his collection, ordered from me,
then repalced his cracked part and send his broken part back to me.
Anyone had such experience/thoughts and how you deal with them?
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Author: | mooselover | Posted: | Feb 26, 2024 19:20 | Subject: | PayPal chargeback after COMPLETED | Viewed: | 248 times | Topic: | Problem Order | |
| Had a buyer do a $100+ order, which was shipped and delivered. Arrived Jan 8.
Buyer marked the order COMPLETED shortly afterward.
Today (Feb 26) I get a note from PayPal that the buyer is initiating a chargeback.
No reply from buyer yet via BL messaging nor from direct email.
I've submitted the tracking number, proof of delivery, and screenshot of
the order marked COMPLETED to PayPal in response to their alert. Haven't
heard back from them yet, either.
What other options do I have, other than stop listing the buyer (which I've
done now)?
ALSO: I know from Facebook discussions that at least one other store got the
same chargeback alert today regarding the same buyer with an order around the
same time as mine.
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Author: | amvdamian | Posted: | Feb 22, 2024 00:37 | Subject: | Can seller retaliate with negative feedback? | Viewed: | 320 times | Topic: | Problem Order | |
| Can a seller retaliate by leaving me negative feedback if I file NSS?
I bought a couple of Batman minifigs from a seller. Some are listed as NEW and
some USED.
Got my shipment, and two of the NEW minifigs came with somewhat frayed capes.
Obviously not new but these will be displayed behind a frame so I will let those
pass.
However, one of the NEW minifigs has a cracked cowl on the chin and obvious white
stress marks at the corners of the chinstrap.
I sent the seller a message through BL (now already marked as "read"
but no response. I did also send him a direct email with the photos.
I am thinking giving him a couple more days to a week to reply, and if not then
I will file a NSS case.
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Author: | Brickspert_AU | Posted: | Feb 21, 2024 19:50 | Subject: | Cancelling an order - refund process | Viewed: | 96 times | Topic: | Problem Order | |
| So I'm in the process of cancelling an order as the seller and I'm just
wondering/have forgotten, if I need to refund the cost of the order before or
after I cancel the order?
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Author: | Sharky0069 | Posted: | Feb 20, 2024 11:35 | Subject: | Seller don't send to me parts | Viewed: | 158 times | Topic: | Problem Order | |
| Hi,
Is there any admin to check the policy and contact the seller don't answer
me after 3 months I bought my parts?
What kind of possibility to revoke the seller not sending pars or not refund
money?
Thank's for your answer.
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Author: | ger_andron | Posted: | Feb 19, 2024 13:52 | Subject: | Buyer sets NSS for received order | Viewed: | 180 times | Topic: | Problem Order | |
| My costumer contacted me about missing his order. As I could see in my DHL Monitor
he or she received it on Friday 16th. I shared the DHL tracking number to give
the costumer the proof of already receiving it. It was shipped as a tracked and
ensured parcel. Normally the parcels reach the costumer by giving a signature
to the delivery man but in case if the aprcel if flat and small enough DHL place
the parcel in the mailbox of the costumer. Now the costumer claims the the parcel
wasn´t delivered and wants a full refund which I clearly refused as DHL clearly
delivered it within Germany.
As I understood correctly the NSS status is not made for orders which got "lost"
after shipping. I only could answer in the NSS problem window but i guess there
will not come any progress from the costumer so I´m scared if I lose seller status
by system after the 2 weeks. As I could see the costumer has no feedback yet
so it feels a little bit like a scam to blackmail the money back from me in a
paypal case I would like to know what I should do now.
I totally understand that the costumer contacted me and I provided all information
needed to find out everyhing about the order but I also clearly explained why
there is no legal claim against me or the possibility of any ensurance refund
by DHL.
It feels clearly unjustified to use this status to set pressure on my account
and I would really like to now how I can solve this technically correctly here
on the plattform to avoid any regress against my status.
thank you for your advices and support.
Kind regards
Patrick
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Author: | Gegozore | Posted: | Feb 19, 2024 08:15 | Subject: | Order paid and partialy received | Viewed: | 125 times | Topic: | Problem Order | |
| I put an order to a seller, after some reminders he send to me the package, but
I notice it was incomplete.
I notice him and wait for response till 1 month...
Now the seller is revoked due to multiple complaints, how to get my missing part
value cash back ?
I can send more details if needed, don't how and where ask for such situation
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Author: | AJW | Posted: | Feb 15, 2024 15:44 | Subject: | How do I cancel an order paid by Stripe? | Viewed: | 57 times | Topic: | Problem Order | |
| Buyer places order and pays by credit card through Stripe.
A few minutes later I get a message asking to cancel the order, fair enough.
I have issued a total refund but I can't figure out how to cancel the order
so that the items are returned to my inventory.
Any help gratefully received!
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Author: | BrickOutLoud | Posted: | Feb 15, 2024 08:52 | Subject: | Paid but no order? | Viewed: | 137 times | Topic: | Problem Order | |
| I was paid for an order this morning but bricklink doesn't show an order
was placed. Has this happened to anyone else before?
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Author: | blackndarkgrey | Posted: | Feb 6, 2024 17:27 | Subject: | Incomplete Order, Seller unresponsive | Viewed: | 154 times | Topic: | Problem Order | |
| I received an order from a store that has generally high marks, but some negatives.
The order was missing 5 pieces and also had 14 incorrect pieces. I've contacted
the seller about the issues, but my message has gone unread for 4 days. How long
should I wait before filing a NRS alert?
Also, according to the help section NRS is for orders where payment has not been
sent, but I have paid for my order obviously. Is this an issue?
Should I just drop it and re-order from somebody else? Time is somewhat of the
essence here, and the other unfortunate part is the incorrect pieces accounted
for 60% of the order cost. I hate to eat that. Ugh.
Thanks for any help or suggestions!
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Author: | QuedlinBricks | Posted: | Feb 6, 2024 13:59 | Subject: | NSS Alert | Viewed: | 168 times | Topic: | Problem Order | |
| We have an NSS Alert currently because their was an discussion with buyer.
We provide necessary Feedback in the case, but didn't get an answer from
Admins yet. The Buyer has the possibility to close the open case in one week.
Which opportunity we have to react? Writing BL Admins we've done. In comments
we provide all necessary informations.
Thanks
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Author: | brickulin | Posted: | Feb 1, 2024 01:12 | Subject: | are there any other admins here? | Viewed: | 242 times | Topic: | Problem Order | |
| I have been trying to write to the administrators for 14 days and no one is responding.
I am concerned with the fact that the buyer opened the NSS even though his order
was already delivered (he said it only after delivery without any contact, he
simply stated that I did not send the order), I can provide all the documents
about shipping and delivery (which I did via the helpdesk). I already sent it
2 weeks ago, unfortunately no one is responding, so I've been doing it every
day for the last week and still nothing, no response from the administrators.
How should I defend myself against theft when there are no admins?
thanks for any advice
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Author: | Swatson217 | Posted: | Jan 29, 2024 11:43 | Subject: | NSS timeline | Viewed: | 101 times | Topic: | Problem Order | |
| What’s the current approximate wait-time for having an NSS removed? I know they
are backed up and so just wanted to have realistic expectations.
TIA!
Susan
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Author: | takisdoc | Posted: | Jan 25, 2024 09:32 | Subject: | Package returned | Viewed: | 129 times | Topic: | Problem Order | |
| Hi everyone! I placed an order tο a seller for some pieces (145€ worth) and he
sent it to me but due to a mistake made by DHL the package was returned to him
and was never delivered to me. Since I discovered this, I tried contacting him
many time offering to pay again for the postage to send it back ( I know he received,
I had a new tracking number from DHL) but no answer. Should I open a case with
PayPal? I’ve tried with 5 emails and even in his language but no reply!
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Author: | lozzajp | Posted: | Jan 24, 2024 05:15 | Subject: | Nothing received. PayPal said to go to court? | Viewed: | 270 times | Topic: | Problem Order | |
| Hello,
I spent £25 on an order which is a fair bit of money to me, and never received
the item or any communication from the seller on this website or given email
address. I was advised on here to open a case with PayPal as they will handle
everything, but they closed the case in favour of the seller.
Again no communication from the seller and PayPal won't give me any information,
their response was for me to go small claims court in my county??? PayPal won't
let me reopen the case.
Has anyone else encountered this? My understanding is PayPal would be useful
and help in these scenarios, but this just totally now feels like I have been
scammed on bricklink despite using the recommended channels and methods.
Anyone have advice for me here?
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Author: | Megamorter | Posted: | Jan 23, 2024 14:45 | Subject: | NSS Question | Viewed: | 102 times | Topic: | Problem Order | |
| I have received 2 NSS because of a missing parts and refunded the buyers but
having a hard time getting the NSS changed. These are the first I have ever received
since I started selling years ago and both came from new users that instead of
contacting me they file the NSS first. Now I am terrified of getting another.
From the way its worded it looks like you have to have 3 orders cancelled or
can you get your selling privileges revoked just with 3 NSS filed against you.
Does anyone know how this works or went through this problem.
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Author: | SF1 | Posted: | Jan 22, 2024 20:53 | Subject: | Buyers No response over 10 days in USA | Viewed: | 131 times | Topic: | Problem Order | |
| HIHI
I have received 2 orders from different USA buyers (they both have orders in
my shop before)
After sending invoice over 1 week and still not pay and no communications.
Did anyone know what happened? or due to heavy snow in USA?
What can i do?
thanks and best regards
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Author: | connectbrick | Posted: | Jan 20, 2024 03:10 | Subject: | Help desk not responding | Viewed: | 92 times | Topic: | Problem Order | |
| We had a parcel that the customer didn't go and collect so it was sent back
to us. The customer opened a nss and it's been refunded. We opened a case
to get the nss removed by the help desk about a month ago and still not heard
back and the nss is still showing on my account. Could someone please help?
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Author: | Excavator96 | Posted: | Jan 19, 2024 16:00 | Subject: | Cancel orders | Viewed: | 110 times | Topic: | Problem Order | |
| Hi Guys, can any help me.
as a seller How do i cancel a paid order, if i cant put a ocr in
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Author: | joshkath | Posted: | Jan 18, 2024 18:12 | Subject: | Seller wants NSS reversed to cancel order and | Viewed: | 180 times | Topic: | Problem Order | |
| Hi, I filed a NSS for a store after order wasn't shipped. Payment made 5th
Dec, Store closed by NSS x 3 or more on Dec 27th. Paypal dispute lodged. Seller
has contacted me now through Brickink asking for NSS to be removed to allow him
to cancel the order (and supposedly process the paypal refund)
Is this common practice?
Or should I request the refund be done first before removing the NSS?
Thanks
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Author: | joshkath | Posted: | Jan 17, 2024 15:27 | Subject: | NSS filed, how to get paypal refund | Viewed: | 89 times | Topic: | Problem Order | |
| Hi, I placed an order on Dec 5th with a Thai store. It has been marked as paid.
Seller has yet to ship and the store has been closed since Dec 27th. I have filed
a NSS overnight and the order can be cancelled Jan 31st. Order was through Paypal
onsite payment.
My question is what happens when the order is cancelled? Will Bricklink arrange
for the Paypal payment to be refunded? Or do I need to message the seller through
Paypal now or on 31st of Jan
Thanks for any help.
Josh
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Author: | braydog22 | Posted: | Jan 16, 2024 20:15 | Subject: | Order changes | Viewed: | 106 times | Topic: | Problem Order | |
| I have a buyer who ordered from me and now wants to add a part and remove 2 others.
How or where can I find out how to do this. I’m setup as auto-invoice.
Thank you,
Brady
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Author: | BricksByTRiver | Posted: | Jan 16, 2024 00:39 | Subject: | Fraudulent requests to not pay TAXES | Viewed: | 229 times | Topic: | Problem Order | |
| Dear all,
In the last few months, we received 2 requests from buyers requesting us to fill
in the customs form with the total price much below the total cost to avoid paying
taxes in their countries (bigbao and lycaneart). Worst, they requested us to
commit fraud in our own country.
Those orders were canceled, so we lost 15 euros to PayPal fees.
If this happens again, we are thinking of not replying to the buyer about their
request and just sending the order with the customs form filled in correctly.
What do you think?
Don't you agree that the Bricklink Team could include a message in the newsletters
reinforcing the message that this kind of request is totally illegal everywhere
in the world, and it is not a special request from the stores (if they have that
information in terms of service)?
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Author: | Brick_M | Posted: | Jan 9, 2024 03:20 | Subject: | Regarding Refunds for Cancelled Orders | Viewed: | 126 times | Topic: | Problem Order | |
| I had a seller cancel my order after filing a NSS on the seller not shipping
my order for over a month and he agreed of cancelling my order. I made the payment
by PayPal (Onsite). Does the seller have to manually refund my order or does
it automatically refund back to me within 3-5 business days or do I need to file
a dispute on Paypal inorder to get my refund from the cancelled order?
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Author: | shaun_u2 | Posted: | Jan 6, 2024 00:25 | Subject: | Negative feedback left on canceled order. | Viewed: | 236 times | Topic: | Problem Order | |
| I don`t know how this is even possible but I received negative feedback from
a buyer who did not like the shipping quote I gave him. I told him I would cancel
the order, no problem. After cancelation, he left negative feedback that I was
out to gouge buyers on shipping and I was unable to respond or remove. How do
I go about having this feedback removed? There is no longer an admin help so
I don`t know what to do. So no transaction ever took place and yet I receive
negative feedback? Any help appreciated.
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Author: | soundwave129 | Posted: | Jan 4, 2024 22:31 | Subject: | Fraudulent NSS; no response from admin? | Viewed: | 127 times | Topic: | Problem Order | |
| I had a buyer file a file NSS after tracking showed their order was delivered.
Even in the NSS they said they wanted to "cancel the order." I sent proof
of delivery to the site admins several weeks ago but the fraudulent NSS is still
active on my account.
I just submitted the form a second time but is there any other way to get this
fixed if I don't hear back? I don't like knowing that this person could
get a chargeback at any time.
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Author: | brac.brick | Posted: | Jan 4, 2024 11:58 | Subject: | Newbie buyers / no payments | Viewed: | 115 times | Topic: | Problem Order | |
| Is it just the holiday season which brings out the newbie buyers who place an
order and then are in the wind about payment?
I've opened my store to allow 2 new buyers to purchase from me - didn't
have enough fb to do a manual invoice and my lot limits were low. They place
the order and then vanish, no payments. I've opened 2 NPB cases in the last
2 weeks .
I have reset my lot limits and expanded my shipping so IC can accommodate larger
orders in hopes this will fix the problem and send them to IC instead. I now
have 1 huge order , waiting for payment and it ties up my parts for 2 weeks -
5 days to open the NPB and 7 days to close. Not sure why BL cannot adjust the
close time frame.
Just wondering how other sellers handle these buyers - they don't communicate
or if the communicate it's along the lines of "can you wait a month for
payment", like I have lay-away plans ( LOL).
thanks
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Author: | toyboy18 | Posted: | Jan 3, 2024 18:43 | Subject: | Sets advertised as "Complete" are missing pcs | Viewed: | 134 times | Topic: | Problem Order | |
| Hello Bricklink Community,
This situation has happened to me several times over the years and have been
hesitant to speak up because this site is too important.
There are sets that sellers advertise as 'Complete', not missing any
parts, but when the package arrives, there are indeed missing parts. Sometimes,
it's just one part, some times it is several. Sometimes, it's a mild
irritation, and other times it prevents the set from being completed.
I just ordered 3 sets from 3 different stores and 2 of them shipped with missing
parts despite the 'complete' status on the initial listing. (The 3rd
order was flawless).
In the past, I followed up with some of the sellers and they endeavored to fix
the matter, but it's happened enough, I don't have time to follow up
with everyone.
My question for the community: has this happened to others? Am I just unlucky?
What gives?
Thank you for your time.
Sincerely,
Toyboy18
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