| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | RebelliousBrick  | | Posted: | Apr 15, 2024 18:11 | | Subject: | Re: Messages and Orders purged! | | Viewed: | 76 times | | Topic: | Problem Order | |
| In Problem Order, vrod2000 writes:
| | Can anyone help?
After 6 months of not getting my money back for a refused international package.
(shipping was 50% higher than quoted, so I sent the package back)
|
Why did you pay once you saw the shipping was higher than quoted?
| |
The seller (Oasis in South Carolina) refused to refund my money until the package
came back to him. There is no detailed tracking on return packages, but it shows
that it came into the USA on October 28th.
He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.
|
He told you 6 months because that is the cutoff point for PayPal to file a
dispute!
| |
All of my prior orders are gone and so are my old messages.
|
Orders & messages are purged after 6 months
| |
I was able to download the order (without much details, but it had the prices).
Is there a way to get back my messages? Or order? I did not delete these things.
|
Try contacting the Admins, they need to keep order details etc longer than
6 months for legal purposes
|
 |
| Author: | 1001bricks | | Posted: | Apr 15, 2024 15:01 | | Subject: | Re: Messages and Orders purged! | | Viewed: | 54 times | | Topic: | Problem Order | |
| In Problem Order, zorbanj writes:
| | In Problem Order, jennnifer writes:
| | In Problem Order, vrod2000 writes:
| |
He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.
|
I do not believe this is accurate. Any package without movement within 2 months
is considered lost.
|
Where did you get this 2 month "rule"?
|
For us it's 1 month.
Using normal rates - not "ground" or such, there's no destination
from here where it takes a month to arrive...
But already wrote another day, it took 7 months (SEVEN) for a single envelope
to arrive in South America, and the buyer didn't even complain and wrote
us when he got it!
Those are real excceptionnal exceptions 
|
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| Author: | jennnifer | | Posted: | Apr 15, 2024 14:08 | | Subject: | Re: Messages and Orders purged! | | Viewed: | 47 times | | Topic: | Problem Order | |
| In Problem Order, zorbanj writes:
| | In Problem Order, jennnifer writes:
| | In Problem Order, vrod2000 writes:
| |
He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.
|
I do not believe this is accurate. Any package without movement within 2 months
is considered lost.
|
Where did you get this 2 month "rule"?
|
I made it up right there on the spot!
~Jen
|
| Author: | zorbanj | | Posted: | Apr 15, 2024 13:59 | | Subject: | Re: Messages and Orders purged! | | Viewed: | 51 times | | Topic: | Problem Order | |
| In Problem Order, jennnifer writes:
| | In Problem Order, vrod2000 writes:
| |
He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.
|
I do not believe this is accurate. Any package without movement within 2 months
is considered lost.
|
Where did you get this 2 month "rule"?
|
|
| Author: | jennnifer | | Posted: | Apr 15, 2024 13:14 | | Subject: | Re: Messages and Orders purged! | | Viewed: | 61 times | | Topic: | Problem Order | |
| In Problem Order, vrod2000 writes:
| | Can anyone help?
After 6 months of not getting my money back for a refused international package.
(shipping was 50% higher than quoted, so I sent the package back)
|
You would have known the shipping charges when you paid. Are you talking about
customs fees or taxes? Was there a VAT form attached to your parcel?
| |
The seller (Oasis in South Carolina) refused to refund my money until the package
came back to him. There is no detailed tracking on return packages, but it shows
that it came into the USA on October 28th.
He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.
|
I do not believe this is accurate. Any package without movement within 2 months
is considered lost.
| |
All of my prior orders are gone and so are my old messages.
|
BrickLink purges all non-problem orders after 6 months.
| |
I was able to download the order (without much details, but it had the prices).
|
You would have received a detailed invoice when you made your purchase. Find
it in your email account.
| |
Is there a way to get back my messages? Or order? I did not delete these things.
|
No, but BrickLink messages should also be sent to your email. Have a look!
Unless your seller failed to attach the VAT receipt to your order, whatever charges
that occurred were likely not their fault. However, 6 months is a ridiculous
time frame and they should have responded to you by now with either a refund
or a resolution you could both agree to.
Good luck,
~Jen
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