Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies Author: | RebelliousBrick | Posted: | Apr 15, 2024 18:11 | Subject: | Re: Messages and Orders purged! | Viewed: | 76 times | Topic: | Problem Order | |
| In Problem Order, vrod2000 writes:
| Can anyone help?
After 6 months of not getting my money back for a refused international package.
(shipping was 50% higher than quoted, so I sent the package back)
|
Why did you pay once you saw the shipping was higher than quoted?
|
The seller (Oasis in South Carolina) refused to refund my money until the package
came back to him. There is no detailed tracking on return packages, but it shows
that it came into the USA on October 28th.
He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.
|
He told you 6 months because that is the cutoff point for PayPal to file a
dispute!
|
All of my prior orders are gone and so are my old messages.
|
Orders & messages are purged after 6 months
|
I was able to download the order (without much details, but it had the prices).
Is there a way to get back my messages? Or order? I did not delete these things.
|
Try contacting the Admins, they need to keep order details etc longer than
6 months for legal purposes
|
|
Author: | 1001bricks | Posted: | Apr 15, 2024 15:01 | Subject: | Re: Messages and Orders purged! | Viewed: | 54 times | Topic: | Problem Order | |
| In Problem Order, zorbanj writes:
| In Problem Order, jennnifer writes:
| In Problem Order, vrod2000 writes:
|
He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.
|
I do not believe this is accurate. Any package without movement within 2 months
is considered lost.
|
Where did you get this 2 month "rule"?
|
For us it's 1 month.
Using normal rates - not "ground" or such, there's no destination
from here where it takes a month to arrive...
But already wrote another day, it took 7 months (SEVEN) for a single envelope
to arrive in South America, and the buyer didn't even complain and wrote
us when he got it!
Those are real excceptionnal exceptions
|
|
Author: | jennnifer | Posted: | Apr 15, 2024 14:08 | Subject: | Re: Messages and Orders purged! | Viewed: | 47 times | Topic: | Problem Order | |
| In Problem Order, zorbanj writes:
| In Problem Order, jennnifer writes:
| In Problem Order, vrod2000 writes:
|
He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.
|
I do not believe this is accurate. Any package without movement within 2 months
is considered lost.
|
Where did you get this 2 month "rule"?
|
I made it up right there on the spot!
~Jen
|
Author: | zorbanj | Posted: | Apr 15, 2024 13:59 | Subject: | Re: Messages and Orders purged! | Viewed: | 51 times | Topic: | Problem Order | |
| In Problem Order, jennnifer writes:
| In Problem Order, vrod2000 writes:
|
He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.
|
I do not believe this is accurate. Any package without movement within 2 months
is considered lost.
|
Where did you get this 2 month "rule"?
|
|
Author: | jennnifer | Posted: | Apr 15, 2024 13:14 | Subject: | Re: Messages and Orders purged! | Viewed: | 61 times | Topic: | Problem Order | |
| In Problem Order, vrod2000 writes:
| Can anyone help?
After 6 months of not getting my money back for a refused international package.
(shipping was 50% higher than quoted, so I sent the package back)
|
You would have known the shipping charges when you paid. Are you talking about
customs fees or taxes? Was there a VAT form attached to your parcel?
|
The seller (Oasis in South Carolina) refused to refund my money until the package
came back to him. There is no detailed tracking on return packages, but it shows
that it came into the USA on October 28th.
He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.
|
I do not believe this is accurate. Any package without movement within 2 months
is considered lost.
|
All of my prior orders are gone and so are my old messages.
|
BrickLink purges all non-problem orders after 6 months.
|
I was able to download the order (without much details, but it had the prices).
|
You would have received a detailed invoice when you made your purchase. Find
it in your email account.
|
Is there a way to get back my messages? Or order? I did not delete these things.
|
No, but BrickLink messages should also be sent to your email. Have a look!
Unless your seller failed to attach the VAT receipt to your order, whatever charges
that occurred were likely not their fault. However, 6 months is a ridiculous
time frame and they should have responded to you by now with either a refund
or a resolution you could both agree to.
Good luck,
~Jen
|
|
Author: | vrod2000 | Posted: | Apr 15, 2024 12:59 | Subject: | Messages and Orders purged! | Viewed: | 138 times | Topic: | Problem Order | |
| Can anyone help?
After 6 months of not getting my money back for a refused international package.
(shipping was 50% higher than quoted, so I sent the package back)
The seller (Oasis in South Carolina) refused to refund my money until the package
came back to him. There is no detailed tracking on return packages, but it shows
that it came into the USA on October 28th.
He told me that it could take 6 months for it to come back. Since it is almost
6 months, I want to check back with him.
All of my prior orders are gone and so are my old messages.
I was able to download the order (without much details, but it had the prices).
Is there a way to get back my messages? Or order? I did not delete these things.
thanks!
|
|
Author: | yorbrick | Posted: | Apr 15, 2024 04:47 | Subject: | Re: Shipping order lost - Refund | Viewed: | 48 times | Topic: | Problem Order | |
| In Problem Order, Greeks_Rulez writes:
| Hello,
I shipped an order to a buyer with tracking, but the order has been lost.
I've recieved the money ftom the post office and now I want to refund the
buyer.
I refund him from Bricklink or Paypal?
So i have no issues with Bricklink platform and the buyer?
|
If he paid through paypal(onsite) via Bricklink, then use the refund button for
the order. If he paid offsite through PayPal, use the refund button on the payment
details page at PayPal.
|
|
Author: | Greeks_Rulez | Posted: | Apr 15, 2024 04:21 | Subject: | Shipping order lost - Refund | Viewed: | 118 times | Topic: | Problem Order | |
| Hello,
I shipped an order to a buyer with tracking, but the order has been lost.
I've recieved the money ftom the post office and now I want to refund the
buyer.
I refund him from Bricklink or Paypal?
So i have no issues with Bricklink platform and the buyer?
|
|
Author: | Mkwill96 | Posted: | Apr 13, 2024 13:35 | Subject: | Re: Order Refund timeframe | Viewed: | 41 times | Topic: | Problem Order | |
| In Problem Order, Dhobeck writes:
| In Problem Order, Mkwill96 writes:
| In Problem Order, calebfishn writes:
| In Problem Order, Mkwill96 writes:
| In Problem Order, calebfishn writes:
| In Problem Order, Mkwill96 writes:
| I have placed an order on a store and he hasn't shipped in 3 weeks and hasn't
replied so I've logged a NSS, seller says he's refunded me but I haven't
received anything. (STRIPE PAYMENT). Am wondering how long I should wait for
the refund. (Refund initiated on 8th April)
|
Do not remove the NSS until you have Proof that the seller has refunded your
money and you have you have received your money back.
|
Seller is now suspended with Preventive action lol, not sure whether to just
sit here and wait or try and figure out what to do... it's a 3k order so
I'm pretty worried rn🥲
|
If the seller has been suspended, it probably means there have been several similar
complaints. You almost certainly will not hear back from the seller or get a
refund. You should be working with your bank immediately to get a reversal of
the charges. Was this an experienced seller with good feedback? I assume seller
did not offer paypal for payment. For a valuable order, I would not have recommended
using a payment method that did not give buyer protection.
|
Yeah but I've bought from the seller loads of times before and he's got
283 reviews. Just seems odd that he's gone cold and u responsive all of a
sudden...
Seller acc (Collectabrick)
|
This may provide some information
https://www.bricklink.com/message.asp?ID=1458658
|
Yeah he was suspended a month ago but had his account reinstated after, I wonder
what the issue is this time as I have last heard from him on the 7th of April
and he hasn't been responding to my messages since.
Really like his store but seeing that it is a huge order I've placed I'm
warry that I won't get my money back...
|
|
Author: | Dhobeck | Posted: | Apr 13, 2024 12:57 | Subject: | Re: Order Refund timeframe | Viewed: | 30 times | Topic: | Problem Order | |
| In Problem Order, Mkwill96 writes:
| In Problem Order, calebfishn writes:
| In Problem Order, Mkwill96 writes:
| In Problem Order, calebfishn writes:
| In Problem Order, Mkwill96 writes:
| I have placed an order on a store and he hasn't shipped in 3 weeks and hasn't
replied so I've logged a NSS, seller says he's refunded me but I haven't
received anything. (STRIPE PAYMENT). Am wondering how long I should wait for
the refund. (Refund initiated on 8th April)
|
Do not remove the NSS until you have Proof that the seller has refunded your
money and you have you have received your money back.
|
Seller is now suspended with Preventive action lol, not sure whether to just
sit here and wait or try and figure out what to do... it's a 3k order so
I'm pretty worried rn🥲
|
If the seller has been suspended, it probably means there have been several similar
complaints. You almost certainly will not hear back from the seller or get a
refund. You should be working with your bank immediately to get a reversal of
the charges. Was this an experienced seller with good feedback? I assume seller
did not offer paypal for payment. For a valuable order, I would not have recommended
using a payment method that did not give buyer protection.
|
Yeah but I've bought from the seller loads of times before and he's got
283 reviews. Just seems odd that he's gone cold and u responsive all of a
sudden...
Seller acc (Collectabrick)
|
This may provide some information
https://www.bricklink.com/message.asp?ID=1458658
|
|
Author: | Mkwill96 | Posted: | Apr 13, 2024 12:54 | Subject: | Re: Order Refund timeframe | Viewed: | 25 times | Topic: | Problem Order | |
| In Problem Order, calebfishn writes:
| In Problem Order, Mkwill96 writes:
| In Problem Order, calebfishn writes:
| In Problem Order, Mkwill96 writes:
| I have placed an order on a store and he hasn't shipped in 3 weeks and hasn't
replied so I've logged a NSS, seller says he's refunded me but I haven't
received anything. (STRIPE PAYMENT). Am wondering how long I should wait for
the refund. (Refund initiated on 8th April)
|
Do not remove the NSS until you have Proof that the seller has refunded your
money and you have you have received your money back.
|
Seller is now suspended with Preventive action lol, not sure whether to just
sit here and wait or try and figure out what to do... it's a 3k order so
I'm pretty worried rn🥲
|
If the seller has been suspended, it probably means there have been several similar
complaints. You almost certainly will not hear back from the seller or get a
refund. You should be working with your bank immediately to get a reversal of
the charges. Was this an experienced seller with good feedback? I assume seller
did not offer paypal for payment. For a valuable order, I would not have recommended
using a payment method that did not give buyer protection.
|
Yeah but I've bought from the seller loads of times before and he's got
283 reviews. Just seems odd that he's gone cold and u responsive all of a
sudden...
Seller acc (Collectabrick)
|
|
Author: | calebfishn | Posted: | Apr 13, 2024 12:36 | Subject: | Re: Seller no longer responding | Viewed: | 33 times | Topic: | Problem Order | |
| File a paypal complaint if the seller remains unresponsive. |
|
Author: | calebfishn | Posted: | Apr 13, 2024 12:32 | Subject: | Re: Order Refund timeframe | Viewed: | 29 times | Topic: | Problem Order | |
| In Problem Order, Mkwill96 writes:
| In Problem Order, calebfishn writes:
| In Problem Order, Mkwill96 writes:
| I have placed an order on a store and he hasn't shipped in 3 weeks and hasn't
replied so I've logged a NSS, seller says he's refunded me but I haven't
received anything. (STRIPE PAYMENT). Am wondering how long I should wait for
the refund. (Refund initiated on 8th April)
|
Do not remove the NSS until you have Proof that the seller has refunded your
money and you have you have received your money back.
|
Seller is now suspended with Preventive action lol, not sure whether to just
sit here and wait or try and figure out what to do... it's a 3k order so
I'm pretty worried rn🥲
|
If the seller has been suspended, it probably means there have been several similar
complaints. You almost certainly will not hear back from the seller or get a
refund. You should be working with your bank immediately to get a reversal of
the charges. Was this an experienced seller with good feedback? I assume seller
did not offer paypal for payment. For a valuable order, I would not have recommended
using a payment method that did not give buyer protection.
|
|
Author: | Nubs_Select | Posted: | Apr 12, 2024 16:18 | Subject: | Re: Seller no longer responding | Viewed: | 40 times | Topic: | Problem Order | |
| In Problem Order, Dhobeck writes:
| In Problem Order, Momdukes writes:
| Hello Everyone,
I need some advice and I hope someone can help. I placed a order on 03/29/2024
and paid immediately through PayPal.
On 4/2/24 I was messaged and told that one of the items couldn’t be found and
was asked if I wanted a different color or a refund, I chose a refund as I
already had lots of the other color. The refund was never given before shipping
and when I received the order on 4/8 the item wasn’t in there but that’s not
the worst part! There were multiple problems with either incorrect colors of
a item sent, wrong quantity, one item not Lego, incorrect items sent and one
other item missing. So I sent a message and stated the issues and said I would
just like a refund mainly because one item that was damaged is a hard to find
one and there was not another in the store. The next response from that store
came through regular email and not through the “my messages” area but in the
email it was stated that the corrected items would be sent out at the earliest
convenience. I responded through the “My Messages” and asked for the refund as
I ordered from another store since they didn’t have another of the “special”
item and I was going to have to pay for shipping from that new store anyways.
I have sent 3 messages since that one email from them and I’ve had no response
or refund (or even any items coming in the mail) and I was going to report a
problem order but I’ve made payment, received most of my items so I’m not sure
if that is the route I need to take. Any suggestions would be greatly appreciated!
Thanks,
JEN
|
Start an NSS
|
also start a Paypal claim
|
|
Author: | Dhobeck | Posted: | Apr 12, 2024 16:17 | Subject: | Re: Seller no longer responding | Viewed: | 36 times | Topic: | Problem Order | |
| In Problem Order, Momdukes writes:
| In Problem Order, Dhobeck writes:
| In Problem Order, Momdukes writes:
| Hello Everyone,
I need some advice and I hope someone can help. I placed a order on 03/29/2024
and paid immediately through PayPal.
On 4/2/24 I was messaged and told that one of the items couldn’t be found and
was asked if I wanted a different color or a refund, I chose a refund as I
already had lots of the other color. The refund was never given before shipping
and when I received the order on 4/8 the item wasn’t in there but that’s not
the worst part! There were multiple problems with either incorrect colors of
a item sent, wrong quantity, one item not Lego, incorrect items sent and one
other item missing. So I sent a message and stated the issues and said I would
just like a refund mainly because one item that was damaged is a hard to find
one and there was not another in the store. The next response from that store
came through regular email and not through the “my messages” area but in the
email it was stated that the corrected items would be sent out at the earliest
convenience. I responded through the “My Messages” and asked for the refund as
I ordered from another store since they didn’t have another of the “special”
item and I was going to have to pay for shipping from that new store anyways.
I have sent 3 messages since that one email from them and I’ve had no response
or refund (or even any items coming in the mail) and I was going to report a
problem order but I’ve made payment, received most of my items so I’m not sure
if that is the route I need to take. Any suggestions would be greatly appreciated!
Thanks,
JEN
|
Start an NSS
|
Thank you Dhobeck, I just wasn’t sure as I paid and received most items. I appreciate
your response!
|
If you wanted more details
https://www.bricklink.com/help.asp?helpID=110
|
|
Author: | Momdukes | Posted: | Apr 12, 2024 16:11 | Subject: | Re: Seller no longer responding | Viewed: | 48 times | Topic: | Problem Order | |
| In Problem Order, Dhobeck writes:
| In Problem Order, Momdukes writes:
| Hello Everyone,
I need some advice and I hope someone can help. I placed a order on 03/29/2024
and paid immediately through PayPal.
On 4/2/24 I was messaged and told that one of the items couldn’t be found and
was asked if I wanted a different color or a refund, I chose a refund as I
already had lots of the other color. The refund was never given before shipping
and when I received the order on 4/8 the item wasn’t in there but that’s not
the worst part! There were multiple problems with either incorrect colors of
a item sent, wrong quantity, one item not Lego, incorrect items sent and one
other item missing. So I sent a message and stated the issues and said I would
just like a refund mainly because one item that was damaged is a hard to find
one and there was not another in the store. The next response from that store
came through regular email and not through the “my messages” area but in the
email it was stated that the corrected items would be sent out at the earliest
convenience. I responded through the “My Messages” and asked for the refund as
I ordered from another store since they didn’t have another of the “special”
item and I was going to have to pay for shipping from that new store anyways.
I have sent 3 messages since that one email from them and I’ve had no response
or refund (or even any items coming in the mail) and I was going to report a
problem order but I’ve made payment, received most of my items so I’m not sure
if that is the route I need to take. Any suggestions would be greatly appreciated!
Thanks,
JEN
|
Start an NSS
|
Thank you Dhobeck, I just wasn’t sure as I paid and received most items. I appreciate
your response!
|
|
Author: | Dhobeck | Posted: | Apr 12, 2024 15:56 | Subject: | Re: Seller no longer responding | Viewed: | 48 times | Topic: | Problem Order | |
| In Problem Order, Momdukes writes:
| Hello Everyone,
I need some advice and I hope someone can help. I placed a order on 03/29/2024
and paid immediately through PayPal.
On 4/2/24 I was messaged and told that one of the items couldn’t be found and
was asked if I wanted a different color or a refund, I chose a refund as I
already had lots of the other color. The refund was never given before shipping
and when I received the order on 4/8 the item wasn’t in there but that’s not
the worst part! There were multiple problems with either incorrect colors of
a item sent, wrong quantity, one item not Lego, incorrect items sent and one
other item missing. So I sent a message and stated the issues and said I would
just like a refund mainly because one item that was damaged is a hard to find
one and there was not another in the store. The next response from that store
came through regular email and not through the “my messages” area but in the
email it was stated that the corrected items would be sent out at the earliest
convenience. I responded through the “My Messages” and asked for the refund as
I ordered from another store since they didn’t have another of the “special”
item and I was going to have to pay for shipping from that new store anyways.
I have sent 3 messages since that one email from them and I’ve had no response
or refund (or even any items coming in the mail) and I was going to report a
problem order but I’ve made payment, received most of my items so I’m not sure
if that is the route I need to take. Any suggestions would be greatly appreciated!
Thanks,
JEN
|
Start an NSS
|
|
Author: | Momdukes | Posted: | Apr 12, 2024 15:55 | Subject: | Seller no longer responding | Viewed: | 144 times | Topic: | Problem Order | |
| Hello Everyone,
I need some advice and I hope someone can help. I placed a order on 03/29/2024
and paid immediately through PayPal.
On 4/2/24 I was messaged and told that one of the items couldn’t be found and
was asked if I wanted a different color or a refund, I chose a refund as I
already had lots of the other color. The refund was never given before shipping
and when I received the order on 4/8 the item wasn’t in there but that’s not
the worst part! There were multiple problems with either incorrect colors of
a item sent, wrong quantity, one item not Lego, incorrect items sent and one
other item missing. So I sent a message and stated the issues and said I would
just like a refund mainly because one item that was damaged is a hard to find
one and there was not another in the store. The next response from that store
came through regular email and not through the “my messages” area but in the
email it was stated that the corrected items would be sent out at the earliest
convenience. I responded through the “My Messages” and asked for the refund as
I ordered from another store since they didn’t have another of the “special”
item and I was going to have to pay for shipping from that new store anyways.
I have sent 3 messages since that one email from them and I’ve had no response
or refund (or even any items coming in the mail) and I was going to report a
problem order but I’ve made payment, received most of my items so I’m not sure
if that is the route I need to take. Any suggestions would be greatly appreciated!
Thanks,
JEN
|
|
Author: | Dhobeck | Posted: | Apr 12, 2024 14:44 | Subject: | Re: Order Refund timeframe | Viewed: | 33 times | Topic: | Problem Order | |
| In Problem Order, Mkwill96 writes:
| In Problem Order, calebfishn writes:
| In Problem Order, Mkwill96 writes:
| I have placed an order on a store and he hasn't shipped in 3 weeks and hasn't
replied so I've logged a NSS, seller says he's refunded me but I haven't
received anything. (STRIPE PAYMENT). Am wondering how long I should wait for
the refund. (Refund initiated on 8th April)
|
Do not remove the NSS until you have Proof that the seller has refunded your
money and you have you have received your money back.
|
Seller is now suspended with Preventive action lol, not sure whether to just
sit here and wait or try and figure out what to do... it's a 3k order so
I'm pretty worried rn🥲
|
3,000 pounds, man that must have had expensive shipping
Hope it all works out though
|
|
Author: | Mkwill96 | Posted: | Apr 12, 2024 14:32 | Subject: | Re: Order Refund timeframe | Viewed: | 35 times | Topic: | Problem Order | |
| In Problem Order, calebfishn writes:
| In Problem Order, Mkwill96 writes:
| I have placed an order on a store and he hasn't shipped in 3 weeks and hasn't
replied so I've logged a NSS, seller says he's refunded me but I haven't
received anything. (STRIPE PAYMENT). Am wondering how long I should wait for
the refund. (Refund initiated on 8th April)
|
Do not remove the NSS until you have Proof that the seller has refunded your
money and you have you have received your money back.
|
Seller is now suspended with Preventive action lol, not sure whether to just
sit here and wait or try and figure out what to do... it's a 3k order so
I'm pretty worried rn🥲
|
|
Author: | calebfishn | Posted: | Apr 11, 2024 21:27 | Subject: | Re: Order Refund timeframe | Viewed: | 52 times | Topic: | Problem Order | |
| In Problem Order, Mkwill96 writes:
| I have placed an order on a store and he hasn't shipped in 3 weeks and hasn't
replied so I've logged a NSS, seller says he's refunded me but I haven't
received anything. (STRIPE PAYMENT). Am wondering how long I should wait for
the refund. (Refund initiated on 8th April)
|
Do not remove the NSS until you have Proof that the seller has refunded your
money and you have you have received your money back.
|
|
Author: | Mkwill96 | Posted: | Apr 11, 2024 15:47 | Subject: | Re: Order Refund timeframe | Viewed: | 37 times | Topic: | Problem Order | |
| In Problem Order, yorbrick writes:
| In Problem Order, Mkwill96 writes:
| I have placed an order on a store and he hasn't shipped in 3 weeks and hasn't
replied so I've logged a NSS, seller says he's refunded me but I haven't
received anything. (STRIPE PAYMENT). Am wondering how long I should wait for
the refund. (Refund initiated on 8th April)
|
How did you pay through stripe, as bank transfer refunds can be a few days, back
to credit card can take a couple of weeks to show depending on issuer.
|
I used a debit card, refund was initiated 7th april but I havent gotten anything
yet. Seller account just got suspended too so Im really hoping that I do get
my money back...
|
|
Author: | Brickwilbo | Posted: | Apr 11, 2024 01:46 | Subject: | Re: Confusing NSS | Viewed: | 48 times | Topic: | Problem Order | |
| In Problem Order, steelwoolghandi writes:
| So I just had an NSS filed against me. buyer said I sent the wrong part said
I did not ship part number 75038 there is no part with that number but its a
set. I did ship panels from that set 2 of them.
I have the Tracking number showing it shipped and was received.
this is my first NSS do I give bricklink the Tracking Number? I replied to NSS
in comments with the Tracking number and information pertaining to the order.
not sure if I need to do more?
|
You did the right thing to communicatie in the commentsfield.
The buyer should remove it. If not send a message to the Helpdesk:
https://www.bricklink.com/helpDesk.asp?helpDeskID=122
|
|
Author: | steelwoolghandi | Posted: | Apr 11, 2024 00:23 | Subject: | Confusing NSS | Viewed: | 158 times | Topic: | Problem Order | |
| So I just had an NSS filed against me. buyer said I sent the wrong part said
I did not ship part number 75038 there is no part with that number but its a
set. I did ship panels from that set 2 of them.
I have the Tracking number showing it shipped and was received.
this is my first NSS do I give bricklink the Tracking Number? I replied to NSS
in comments with the Tracking number and information pertaining to the order.
not sure if I need to do more?
|
|
Author: | yorbrick | Posted: | Apr 10, 2024 18:58 | Subject: | Re: Order Refund timeframe | Viewed: | 61 times | Topic: | Problem Order | |
| In Problem Order, Mkwill96 writes:
| I have placed an order on a store and he hasn't shipped in 3 weeks and hasn't
replied so I've logged a NSS, seller says he's refunded me but I haven't
received anything. (STRIPE PAYMENT). Am wondering how long I should wait for
the refund. (Refund initiated on 8th April)
|
How did you pay through stripe, as bank transfer refunds can be a few days, back
to credit card can take a couple of weeks to show depending on issuer.
|
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