BrickLink Discussion Forum

In Shipping, 1001bricks writes:

In Shipping, MiniRoz writes:

Hello there! When setting up shipping, does the weight margin apply to just the
weight of the items or to the item weight plus the base weight? So, if the base
weight is 1oz and the items purchased totals 5oz, would a 10% weight margin apply
to 5oz or 6oz?

IMHO it's a margin to the items weight only.

The base weight you *know* it, so you provide your exact number (with or without
a margin or an average).

That definitely would make the most sense, but above the adjustment fields, it
states “All adjustments will be combined to calculate total weight and dimension”,
which I interpret as base weight + item weight x weight margin. That doesn’t
make sense to me, but I can’t find anything on BL that clarifies this.

Author:

MiniRoz

Posted:

Apr 16, 2024 13:44

Subject:

Re: Email Lego Corporate re: Help Desk concerns

Viewed:

56 times

Topic:

Problem

In Problem, Swatson217 writes:

Maybe if we all email Lego corporate expressing concerns about the Help Desk
situation, eventually they will at least address it in some way. Fixing it would
be ideal, but information would at least be nice.

(Yes I know they will probably just ignore our emails, but we have no other
recourse as far as I can tell.)

**This is in no way a criticism the humans behind the Help Desk or Admin.**

We DO pay fees every month……

I think it would take hundreds and hundreds of emails about this before LEGO
would even consider taking action to help the situation. I spoke with LEGO customer
service last week about something unrelated, but I also asked if they could look
into an issue I was having on BL. Part of the issue was that one of LEGO’s employees
recently opened a store and was selling loads of expensive minifigs that were
incomplete (missing heads and pauldrons, etc), and that BrickLink wasn’t addressing
the issue. The customer service rep put me on hold to ask a supervisor if there
was a way for them to contact BrickLink, and her response was that LEGO and BrickLink
are completely separate and they had no way of communicating with BL. LEGO, of
course, owns BrickLink, so there should be some channel of communication, but
their strategy seems to be compartmentalizing and putting a divide between the
two. I understand why they do that but, as a parent company, I suspect they would
step in if there were a huge outpouring of complaints or if BL became less profitable.
Most sellers have invested heavily on their inventory, so closing stores isn’t
feasible - I’m not sure how/if your proposed strategy would work. I hope someone
chimes in with a more helpful response

Author:

popsicle

Posted:

Apr 16, 2024 13:42

Subject:

Re: Weight Margin

Viewed:

38 times

Topic:

In Shipping, 1001bricks writes:

In Shipping, MiniRoz writes:

IMHO

Not opinion (humble of otherwise) But rather to your knowledge, being
more empirical

it's a margin to the items weight only.

The base weight you *know* it, so you provide your exact number (with or without
a margin or an average).

Author:

1001bricks

Posted:

Apr 16, 2024 13:31

Subject:

Re: Weight Margin

Viewed:

24 times

Topic:

In Shipping, MiniRoz writes:

IMHO it's a margin to the items weight only.

The base weight you *know* it, so you provide your exact number (with or without
a margin or an average).

Author:

MiniRoz

Posted:

Apr 16, 2024 13:23

Subject:

Weight Margin

Viewed:

103 times

Topic:

Author:

1001bricks

Posted:

Apr 16, 2024 13:20

Subject:

Re: Help desk not responding

Viewed:

44 times

Topic:

General

In General, randyf writes:

https://www.bricklink.com/message.asp?ID=1442600

Yay!
After this mutation we've got the Darwin-award-winning BrickLink Customer
Service!

Author:

randyf

Posted:

Apr 16, 2024 13:17

Subject:

Re: Help desk not responding

Viewed:

55 times

Topic:

General

https://www.bricklink.com/message.asp?ID=1442600

In General, Swatson217 writes:

I finally sent an email to Lego corporate asking them to address this situation.

Maybe if all sellers send them emails, they will at least communicate SOMETHING
about the situation. It is really poor business practice to have this problem
continuing for so long when you have sellers paying fees every month.

In General, uticabrix writes:

In General, bricksinbloom writes:

How long on average is it taking for the help desk to respond?
My account is currently sitting with two nss despite providing bricklink with
the details it needs to remove them.
In the past it would be sorted overnight but it's been about 2 weeks I believe.
I'm scared to open a new ticket in case it goes back to the end of the queue
again

You would think the would get more staffing and more updated platform since some
of us spend over $600 a month for this service.

Author:

zorbanj

Posted:

Apr 16, 2024 11:55

Subject:

Re: Which set is this? Part 2

Viewed:

58 times

Topic:

https://www.bricklink.com/catalogIn.asp

In Searching, HenkdeBerg writes:

Goodday everyone,

I bought a large amount of Lego. Some are still partially assembled, see the
photos.

Can anyone tell me which set this is from?

I can then look for instructions and make it complete again.

Greetings Henk

Author:

Dhobeck

Posted:

Apr 16, 2024 11:49

Subject:

Re: Which set is this? part 10

Viewed:

36 times

Topic:

In Searching, HenkdeBerg writes:

Part of

70600-1 (Inv) Ninja Bike Chase
216 Parts, 3 Minifigures, 2016
Sets: NINJAGO: Skybound

Author:

Dhobeck

Posted:

Apr 16, 2024 11:46

Subject:

Re: Which set is this? Part 6

Viewed:

25 times

Topic:

In Searching, HenkdeBerg writes:

Part of

70792-1 (Inv) Skull Slicer
71 Parts, 2015
Sets: BIONICLE

Author:

Matej_technic

Posted:

Apr 16, 2024 11:42

Subject:

Re: Which set is this? part 7

Viewed:

35 times

Topic:

I know, Nexo knights AXL 70365

Author:

Dhobeck

Posted:

Apr 16, 2024 11:39

Subject:

Re: Which set is this? part 3

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30 times

Topic:

In Searching, HenkdeBerg writes:

Part of

7700-1 (Inv) Stealth Hunter
160 Parts, 1 Minifigure, 2006
Sets: Exo-Force

Author:

Matej_technic

Posted:

Apr 16, 2024 11:38

Subject:

Re: Which set is this? part 4

Viewed:

29 times

Topic:

I know, the set number is 42020

Author:

Dhobeck

Posted:

Apr 16, 2024 11:37

Subject:

Re: Which set is this? Part 2

Viewed:

42 times

Topic:

In Searching, HenkdeBerg writes:

Part of

60084-1 (Inv) Racing Bike Transporter
170 Parts, 2 Minifigures, 2015
Sets: Town: City: Race

Author:

Swatson217

Posted:

Apr 16, 2024 11:28

Subject:

Email Lego Corporate re: Help Desk concerns

Viewed:

125 times

Topic:

Problem

Author:

HenkdeBerg

Posted:

Apr 16, 2024 11:25

Subject:

Which set is this? Part 12

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Topic:

Author:

HenkdeBerg

Posted:

Apr 16, 2024 11:24

Subject:

Which set is this? Part 11

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Topic:

Author:

HenkdeBerg

Posted:

Apr 16, 2024 11:23

Subject:

Which set is this? part 10

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Topic:

Author:

psusaxman2000

Posted:

Apr 16, 2024 11:22

Subject:

Re: Which set is this? part 8

Viewed:

41 times

Topic:

In Searching, HenkdeBerg writes:

I would suggest that you start here for all your assembles:
https://www.bricklink.com/catalogIn.asp?utm_content=subnav

Author:

HenkdeBerg

Posted:

Apr 16, 2024 11:22

Subject:

Which set is this? part 9

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Topic:

Author:

HenkdeBerg

Posted:

Apr 16, 2024 11:19

Subject:

Which set is this? part 8

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Topic:

Author:

HenkdeBerg

Posted:

Apr 16, 2024 11:18

Subject:

Which set is this? part 7

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Topic:

Author:

HenkdeBerg

Posted:

Apr 16, 2024 11:15

Subject:

Which set is this? Part 6

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Topic:

Author:

HenkdeBerg

Posted:

Apr 16, 2024 11:12

Subject:

Which set is this? Part 5

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Topic:

Author:

HenkdeBerg

Posted:

Apr 16, 2024 11:10

Subject:

Which set is this? part 4

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