BrickLink Discussion Forum

Hi

Just a quick heads up for those sellers who may not have noticed (LIKE ME until
today !!) that since the beginning of April, Royal Mail have reduced the compensation
on 'signed for' postage DOWN from £50 to £20. The main option to provide
cover over £20 is to use the new 'tracked' service (now up to £150 cover).
This new service was supposed to be available at Post Offices from the beginning
of April but it's been delayed so the only way at the moment is use the online
'click and drop' service.

Cheers

Steve

Author:

puffenuff

Posted:

Apr 15, 2024 14:30

Subject:

Incorrect Shipping Classification

Viewed:

79 times

Topic:

Not sure if this is the right category for this message but I just received an
order for something that is larger the lettermail, but Bricklink classified it
as lettermail. I have instructed the customer that this isn't possible, and
I don't expect for there to be problem there, but I am wondering who to contact
so the classification for that item can be changed so people in the future don't
have the same issue?

Thanks for your help.

Author:

Brick_Qc

Posted:

Apr 12, 2024 12:06

Subject:

Canada Post price increases on May 6th

Viewed:

69 times

Topic:

https://www.canadapost-postescanada.ca/cpc/en/support/notices.page

Read it and weep...

Author:

Munotbrick

Posted:

Apr 10, 2024 08:15

Subject:

Min-Buy not working

Viewed:

72 times

Topic:

Hey guys

I just now started to sell outside my country after we got all the permits (yes,
you need some for some countries, like for what shipping material you need, at
least as a company you need it).

So anyhow, we added a min-buy for shipping outside our country, but it seems
not to be working.

How it's setup:

I have shipping for my country
I have additional shipping for 4 other countries that i want to ship to

The store has no min-buy
The shipping in my country has no min-buy
The shipping for the 4 additional countries does have a min-buy (20.00)

So i'm not sure what i do wrong and why its not working? Anyone any idea
or do i miss an important step?

Thanks for any feedback.

Author:

journey2020

Posted:

Apr 9, 2024 00:00

Subject:

Shipping scale and printer

Viewed:

99 times

Topic:

Hi, I am going to start selling Lego pieces. I'm not sure how to print the
shipping label, Is that done through the shipping software, i.e. Ship station
or pirateship? Do you need to insert lables into your printer or do you need
a separate label printer? Thanks in advance for your help.

Author:

Tgr1992

Posted:

Apr 2, 2024 02:42

Subject:

Shipping to iceland/VAT

Viewed:

72 times

Topic:

First time shipping to EU. Do I need a vat for this sale? If yes what is the
process for producing a vat receipt or whatever I need? Thanks!

Author:

theogdog

Posted:

Mar 28, 2024 08:59

Subject:

Add optional tracking without insurance

Viewed:

63 times

Topic:

As a seller, is it possible to add the option of tracking for buyers, without
insurance?

Author:

Akir

Posted:

Mar 26, 2024 17:27

Subject:

Overseas shipping questions

Viewed:

68 times

Topic:

Hey all,
I'm just attempting to start shipping outside the EU, and for the first try
I found a couple of nice customers (one UK, one Canada) who are helping me, but
there's still some things I can't figure out:
- In the CN35 form, where they ask me to describe the contents of the package,
that should be "used children's toys", right? Or do I have to mention
the Lego brand, or anything else?
- I found the link to print the VAT receipt for the UK order, but I don't
have that link for the Canada order. Is there a reason for that, or am I doing
something wrong? Buyer told me to not forget it, what can I do about that?
Thanks,
Patrick

Author:

flandresq1

Posted:

Mar 26, 2024 10:34

Subject:

How to

Viewed:

96 times

Topic:

How to place the shipment fees to inform the buyer?

Author:

flandresq1

Posted:

Mar 26, 2024 10:18

Subject:

Shipment fees to add

Viewed:

91 times

Topic:

I don’t know how to inform my buyer shipment fees after he asked me

Author:

robertomcevoya

Posted:

Mar 25, 2024 16:58

Subject:

CN15

Viewed:

110 times

Topic:

Hi
Had a package returned by bpost belgium with a CN 15 label arked duties/vat
payment notice expired. This was originally sent on 8th feb. I have been shipping
to eu now for 6 months and have experienced lengthy delays through eu customs
but never had anyone returned for this reason before. To my knowledge the address
was correct as was the CN22 and the BrickLink vat receipt. So I believe this
is due to an eu customs error. Has any other sellers experienced anything similar?

Author:

BrickSix

Posted:

Mar 23, 2024 16:38

Subject:

Looking for help getting parts from Europe

Viewed:

152 times

Topic:

Hi guys,

I've been looking at some parts I desperately need and the only seller appears
to be in Denmark but won't ship to Canada. Therefore, I'm hoping someone
in the UK or EU can help me get these parts and forward them on to me in Canada.

If anyone can help, drop me a message. I've tried contacting the seller,
but to no avail.

Thank you.

-Todd

Author:

Jukebox45

Posted:

Mar 23, 2024 09:59

Subject:

"item does not fit in the package"

Viewed:

118 times

Topic:

I have two buyers today getting the same error message - "item does not
fit in the package"

I cannot see where I have set any limits, and have sold large sets before today.

Any suggestions / advice?

Thanks

Author:

SezaR

Posted:

Mar 22, 2024 19:26

Subject:

Best packing material, best packing technic

Viewed:

154 times

Topic:

And a way to get rid of damaged prts 😀

Author:

Ziegelmeister

Posted:

Mar 20, 2024 17:28

Subject:

USPS Priority Flat Rate and Priority boxes

Viewed:

86 times

Topic:

Is there any kind of work around using the Courier API where you can put in different
box dimensions? The Priority Flat Rate boxes are smaller and more expensive
than the standard Priority boxes - and also come in a wider variety like the
7x7x6 box.

However it appears you're locked in to the predetermined Flat Rate dimensions.
I'm assuming these need to just be manually priced?

Author:

The_Boyz_Bricks

Posted:

Mar 19, 2024 22:12

Subject:

Shipping to Canada!

Viewed:

120 times

Topic:

We are thrilled to announce that we have expanded our shipping services to Canada!

If you reside in Canada and choose to place an order with us, we kindly ask for
your patience as we navigate this new endeavor. Please understand that there
may be a slight delay in processing and shipping your order as we work hard to
ensure a smooth and efficient delivery process to your location. We greatly appreciate
your understanding and look forward to serving you with the same level of quality
and care that we provide to all our valued customers. Thank you very much for
your support as we begin shipping to Canada!

Please note that shipping is restricted to a maximum of four pounds per order.
Thank you!

Author:

The_Boyz_Bricks

Posted:

Mar 14, 2024 21:05

Subject:

Non-domestic orders.

Viewed:

125 times

Topic:

I want to start shipping to other countries. I've wanted to for quite awhile
but it feels like such a pain.

I'm currently using Pirate ship for shipping and tried filling out their
customs form but it seems like a lot of hassle to do it for every non-domestic
order.

Is there a fast efficient shipping service that makes it easy for shipping non-domestic
orders? Thanks!

Author:

rankster

Posted:

Mar 12, 2024 08:32

Subject:

How to set up insurance properly?

Viewed:

105 times

Topic:

I've created a new shipping method for capes and stickers only and I would
like the insurance to be optional below €20 and mandatory above €20 item value
but the setting I made seems to be incorrect since it adds the €4,75 fee for
both criteria by default while it was set to "by request" for orders
below €20. How should it be set up properly?

Author:

Ziegelmeister

Posted:

Mar 1, 2024 17:18

Subject:

Sticker sheet dimensions

Viewed:

80 times

Topic:

Am I nuts did the dimensions for sticker sheets disappear at some point? I
keep meaning to ask every time someone buys a sheet and I have to invoice them
since it won't go in to a standard shipping method.

Since I'll be pulling from that bin tonight I'll physically add the dimensions
for all the sheets, but I thought they were there back when I first started selling.

Author:

krystensprouse

Posted:

Feb 28, 2024 21:25

Subject:

Connecting shipping and my store

Viewed:

114 times

Topic:

Does anyone know what platform Bricklink uses for their e-commerce platform?

More specifically, I use goshippo.com and I am trying to connect my store to
goshippo so I don't have to do everything manually. I can't seem to find
bricklink on their list of platforms/websites.

Help?

Author:

Nikilyn

Posted:

Feb 22, 2024 11:30

Subject:

Instant checkout question

Viewed:

113 times

Topic:

I just want to see if what I want to do is an option and I just haven't figured
out how to set up my shipping properly.

At the beginning of the year I updated my rates along the with the USPS. I don't
see an option to set up shipping by region. I'm in the central US so shipping
to each coast is not bad (with the exception of CA, everything seems expensive
in CA lol)

So I have instant checkout out for all of the USA up to 4lbs.

I wanted to have more realistic shipping for my home state and neighboring states.
It is about $1+ cheaper and less tiers. However when I use instant checkout and
test the options in my store, everyone's order defaults to cheapest shipping
and they have to manually check the other box for domestic US. So I took off
the instant checkout so it wouldn't be used by people who didn't qualify.
I made an invoice option instead with people in these states able to choose the
lower option. Bricklink then gives the lower estimate but I have to send an invoice.

No one has chosen this option even though I have received multiple orders from
qualifying states.

My question then, as a buyer, do people just prefer the instant checkout? Is
waiting for an invoice not that common anymore? Should I just remove the midwest
tier? Every dollar counts for me, but for buyers is it not worth the wait/time.
They just want to check out and be done?

Author:

BrickCompulsion

Posted:

Feb 22, 2024 06:06

Subject:

Counterfeit Stamps - UK users

Viewed:

158 times

Topic:

Good morning all

This post is for sellers using Royal Mail in the UK. I am looking for any sellers
that have had a £5 fee applied by Royal Mail with an explanation of counterfeit
stamps being used.

If this is anyone then please do get in touch with me as I may have an opportunity
to get your money back and help solve this issue !

Cheers

Author:

Emilio_Magnelli

Posted:

Feb 21, 2024 04:30

Subject:

APO/FPO

Viewed:

161 times

Topic:

Hi all,

Recently I had problems with an APO/FPO adress.

Buyer pretend shipment to this address, but my Courrier doesn't ship to an
APO address.

After a few message I ask a new shipping addres, so he sent me a Japan addres,
and pretend the same shipping cost

I refuse, so he want to cancel order with refund.

I complete all, and today he sent me a neg.

Well, my I ask if there any chance to block buyer with an shipping address not
valid.

I hope to NOT offend anybody with this post.

Sincerely

em

Author:

bahpstore

Posted:

Feb 20, 2024 20:26

Subject:

USPS detour - longest ?

Viewed:

87 times

Topic:

Package visited JAMAICA NY on 02/11, 02/13, 02/15 with a stop @ SAN FRANCISCO
02/14, then went to SINGAPORE (destination country) - back to New York - stop
at ZURICH, SWITZERLAND 😉

How many extra miles it went?

Author:

SWBConstruction

Posted:

Feb 20, 2024 06:56

Subject:

Australia to ???

Viewed:

96 times

Topic:

What is the easiest country to ship to from Australia?

Author:

ANHDesigns

Posted:

Feb 19, 2024 08:04

Subject:

Whats settings do i do for free shipping...

Viewed:

100 times

Topic:

Morning,

What settings do i do for free shipping if someone buy 25-30$ worth of bricks?
I am not seeing it in the settings area...

Thank you in advance..

Author:

jjack

Posted:

Feb 18, 2024 09:14

Subject:

Adding Canada to my store

Viewed:

143 times

Topic:

I need help adding international countries to my store, especially Canada. Plus,
I need help creating automatic shipping costs. Thank you, Jack

Author:

401_Bricks

Posted:

Feb 17, 2024 21:56

Subject:

Advice on a delivery

Viewed:

126 times

Topic:

Hi everyone,

I know it's the responsibility of the seller to ensure the package is delivered.
And if it is lost, I am on the hook for it.

However, I had a customer reach out to tell me they didn't receive the package,
even though USPS shows it was delivered in the mailbox a few days ago.

Is it still my responsibility for the package once it has been delivered?

Any advice is appreciated.

Author:

popsicle

Posted:

Feb 15, 2024 13:13

Subject:

Hemorrhaging Sales

Viewed:

454 times

Topic:

That Norway is a signatory of EEA and not an EU member state, doesn’t entirely
explain it -

4 Euro vs 37 Euro

Same number of the same part, with the same cart weight of 2.70 grams. So given
the choice, I naturally purchased from the Norwegian member with what is a more
than fair shipping rate offered. I’d buy from both, but I’m done with having
to negotiate a semi-reasonable shipping rate and/or fees, with EU members mostly.
No longer worth the effort.

Straighten out your shipping methods and rates, you’re hemorrhaging sales. Or
don't and let others pick-up those numbers

Just some advise I've long held onto and now don't need to, nothing more.

Just one of several recent examples:

Author:

samsam2

Posted:

Feb 15, 2024 10:43

Subject:

change order status to shipped from complete

Viewed:

72 times

Topic:

it's ridiculous that if I make an order status complete by accident that
i can't change it to shipped which is what i meant to do

Author:

ANHDesigns

Posted:

Feb 13, 2024 10:06

Subject:

Free shipping on orders over 25$

Viewed:

97 times

Topic:

How do you do free shipping on orders over 25$ ground in a certain country. I
am not seeing it clearly,

Steph

Author:

Patrickk

Posted:

Feb 12, 2024 13:30

Subject:

Delete a shipping country

Viewed:

65 times

Topic:

Hi, how can i delete a shipping country?

Author:

sasquatch_eater

Posted:

Feb 5, 2024 11:13

Subject:

This can't be good...

Viewed:

344 times

Topic:

A buyer of mine just informed me that his order was out for delivery as of last
Saturday but apparently something has gone wrong. I have attached a screenshot
of the tracking and I don't know what to think of it. The order was fairly
expensive (a single minifigure that was worth quite a large amount) and this
was the buyers first order. My question is: what does this mean? Has the package
been lost or just delayed or what?

--Claude

Author:

Doodlebug

Posted:

Feb 2, 2024 14:17

Subject:

Paypal/Shipstation charges

Viewed:

116 times

Topic:

Saw a listing of Auctane LLC on my PayPal activity. Thought it might be a fraudulent
charge. Opened a dispute of the charge. Seems Shipstation and Auctane are the
same entity. After much aggravation I was able to continue shipping through them.

Author:

RutiFruti

Posted:

Jan 31, 2024 15:31

Subject:

Shipping big parts

Viewed:

125 times

Topic:

Hi,

I would like to upload the part 18193c02 in my store. However, it is a big one,
so I will definitely not fit into an enveloppe.

The weight is 109g so, if anyone buys it, the system will assign 1,60€ as shipping
method, and I cannot send it at that price, as I will need to send a box. I have
been playing with the shipping options, but I do not know how to fix the issue
and I do not know how to restrict this specific part due to dimensions. I guess
it is in restrictions and adjustments, but I have not been able to do it. Could
anyone please help me with this?

Below you can see some pictures of my shipping settings.

Many thanks in advance!!
Rut

I

18913c02 (Inv) Boat, Hull Giant Bow 40 x 20 x 7 with Light Bluish Gray Top (18913 / 18912)
Parts: Boat {Dark Blue}

Author:

Adjour

Posted:

Jan 25, 2024 21:17

Subject:

Is the Uk post awful or is this seller?

Viewed:

155 times

Topic:

I'm curious, I ran across a UK seller with parts I'd like but in 5000
sales they have nearly 40 negs. Almost all of them have the seller blaming the
Royal mail service.

About 30 or so are people complaining about either missing orders, or missing
parts, and then the missing parts are mailed and those come up missing.

Basically almost all the bad reviews are claiming the order or replacements never
came and the seller just replies with how they are not responsible.

Almost every reply is a version of "too bad, so sad". I find a
hard time believing this person isn't just ripping people off.

I've shipped, goodness, 6k parcels at least between various platforms and
I've had only 2 vanish. So will someone vouch for this person or are they
full of it?

Crystal

Author:

IvanSako

Posted:

Jan 25, 2024 17:49

Subject:

Assurenc and Tracking

Viewed:

58 times

Topic:

Hello,
I am a small Store and I wanted to ask if I must assure my Orders or offer
assurenc and Tracking in my Shipping settings?
What if the buyer doesn´t get the Package? Do I have to refund him the money?

Thank you for your Answer

Ivan

Author:

Snoopy4

Posted:

Jan 22, 2024 07:24

Subject:

Charges to UK

Viewed:

84 times

Topic:

Hi
I am new to this site but trying to locate a set for my daughter’s 18th birthday.
She is autistic and it is the only thing that she wants. The set has sold out
in the UK Lego store here and after contacting the states Lego.com and they are
unable to ship it to the UK even though it is in stock.
How do I know how much the shipping and taxes will be on top of an item please
- it is really confusing 🫤
Many thanks ☺️

Author:

SilasTurtle

Posted:

Jan 22, 2024 04:34

Subject:

First CN22/23 doc to fill in

Viewed:

69 times

Topic:

Hello,

I have received an order from Norway (I'm based in Belgium). This is only
my 3rd sale on bricklink and the first one that would go outside the EU.

I was looking for what custom forms to fill in (it seems CN22 is fine, package
should be less than 1 KG) and I got confused at the "Incoterms". I think
that I would be shipping this with Bpost, our national postal company. Do I use
the code "DDP" then?

Thanks for any help you're able to give me

.

Silas

Author:

Brick_a_mind

Posted:

Jan 22, 2024 00:09

Subject:

Removing a country from my ship to list

Viewed:

67 times

Topic:

Hi,

I need to exclude a country from my "ship to" list, but there does not
seem to be any way to do this. It mentions editing my list, but there is no
button to edit with.

How do you exclude a country from the list?

Thanks.

Author:

PlanetEarthToys

Posted:

Jan 20, 2024 23:24

Subject:

USPS weather update - shipping delays

Viewed:

119 times

Topic:

Severe Weather Affecting Mail Delivery
ALERT: Multiple severe weather events are impacting the processing,
transportation, and delivery of mail and packages across the U.S. Due to these
weather events, please allow additional time for final delivery of your item.

https://about.usps.com/newsroom/service-alerts/?_gl=1*1bj5tii*_gcl_au*MTQ2NjE1NDMxOC4xNzA1NTk1MTE3*_ga*MTUyNTAwNDc5MC4xNzA1NTk1MTE3*_ga_3NXP3C8S9V*MTcwNTgxMDg1MC44LjEuMTcwNTgxMDkwMy4wLjAuMA..

Author:

Play_It_Again

Posted:

Jan 20, 2024 20:25

Subject:

New USPS rates in effect

Viewed:

140 times

Topic:

If you are a US seller & haven't updated your shipping rates yet, now is
the time. I just printed a new label and it's about 5.5% higher than previously.

Author:

mongo

Posted:

Jan 20, 2024 20:16

Subject:

GST address change

Viewed:

78 times

Topic:

Hi,
Someone bought from me minifigure and after order was paid he want me to change
delivery address, but how to change it on GST which I need to add to package.
Can I just write note and add it on this receipt that address was changed? Is
id number for GST generated by bricklink is important? Did someone have similar
situation? Thanks for any help 😊

Author:

Lulumika

Posted:

Jan 17, 2024 23:53

Subject:

Chit Chats VS. Stallion Express

Viewed:

72 times

Topic:

Hey fellow BrickLink sellers,

I hope this message finds you well. I wanted to share a courier that's been
helping me cut down on shipping costs, especially with the recent increases in
everything, including shipping fees.

Recently, a local store in Richmond Hill introduced me to Stallion Express, and
I've been pleasantly surprised by the savings. Compared to my previous go-to,
ChitChats, Stallion Express has been consistently $2 cheaper per shipment to
the US from Canada.

If you're looking to save a little extra, here's a referral code for
you. When you log in, set up an account, and complete your first few orders,
you'll snag a $25 credit.

https://ship.stallionexpress.ca/register/2lavjU

One thing worth mentioning is that they're even more cost-effective when
it comes to shipping across Canada.

I know how tight things can be, so I thought it might be helpful to pass along
a money-saving tip. Give it a shot, and I hope it helps you save a bit on your
shipping expenses.

Author:

spellonca

Posted:

Jan 15, 2024 06:28

Subject:

Shipping Costs

Viewed:

140 times

Topic:

Hi, i have a question. If i declared the shipping cost from 3-5kg with a price
X and from 5-10 kg with a price Y. So if a person buys a Legoset with 4.85kg
and pay me only the price X for shipping. But packed well are 2kg more in complete
so I have to pay the price Y. How can I handle that? Thanks

Author:

papa_van_simon

Posted:

Jan 11, 2024 06:44

Subject:

"Seller does not ship to me"

Viewed:

137 times

Topic:

Good day colleague sellers,

I have selected shipping to "anywhere" in my store settings. Why do US
customers get a "seller does not ship to me" announcement and how can
I change that?

Thanks,

René

Author:

agulus

Posted:

Jan 9, 2024 21:19

Subject:

USPS is getting worse :(

Viewed:

194 times

Topic:

I just wonder how many of you are experiencing
the same problems with USPS?

- Media Mail very often is scanned 2-3 days
after dropping off at the post office
or not scanned at all. Is it only my local PO?

- I just dropped off a package on 1-3-2024
it was a Priority. It took 6 days to arrive
from IL to Texas like First Class.

Some time ago on Priority shipping label you got
delivery date and it was very accurate. Now it's gone
and it looks like they are doing whenever and whatever
they want

It's so frustrating

Author:

LeeGo73

Posted:

Jan 9, 2024 10:49

Subject:

IC for used sets without box

Viewed:

82 times

Topic:

Is there a way to have instant checkout for sets without original box?

A shipping method is selected based on weight and dimensions. A used set without
box is smaller and weighs less. Is there a way to have custom weight and dimensions
when entering a set without box to your inventory?

Author:

Messac35

Posted:

Jan 9, 2024 08:24

Subject:

shipping countries

Viewed:

54 times

Topic: