| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Mkwill96  | | Posted: | Apr 13, 2024 12:54 | | Subject: | Re: Order Refund timeframe | | Viewed: | 26 times | | Topic: | Problem Order | |
| In Problem Order, calebfishn writes:
| | In Problem Order, Mkwill96 writes:
| | In Problem Order, calebfishn writes:
| | In Problem Order, Mkwill96 writes:
| | I have placed an order on a store and he hasn't shipped in 3 weeks and hasn't
replied so I've logged a NSS, seller says he's refunded me but I haven't
received anything. (STRIPE PAYMENT). Am wondering how long I should wait for
the refund. (Refund initiated on 8th April)
|
Do not remove the NSS until you have Proof that the seller has refunded your
money and you have you have received your money back.
|
Seller is now suspended with Preventive action lol, not sure whether to just
sit here and wait or try and figure out what to do... it's a 3k order so
I'm pretty worried rn🥲
|
If the seller has been suspended, it probably means there have been several similar
complaints. You almost certainly will not hear back from the seller or get a
refund. You should be working with your bank immediately to get a reversal of
the charges. Was this an experienced seller with good feedback? I assume seller
did not offer paypal for payment. For a valuable order, I would not have recommended
using a payment method that did not give buyer protection.
|
Yeah but I've bought from the seller loads of times before and he's got
283 reviews. Just seems odd that he's gone cold and u responsive all of a
sudden...
Seller acc (Collectabrick)
|
 |
| Author: | calebfishn | | Posted: | Apr 13, 2024 12:36 | | Subject: | Re: Seller no longer responding | | Viewed: | 34 times | | Topic: | Problem Order | |
| | File a paypal complaint if the seller remains unresponsive. |
|
| Author: | calebfishn | | Posted: | Apr 13, 2024 12:32 | | Subject: | Re: Order Refund timeframe | | Viewed: | 29 times | | Topic: | Problem Order | |
| In Problem Order, Mkwill96 writes:
| | In Problem Order, calebfishn writes:
| | In Problem Order, Mkwill96 writes:
| | I have placed an order on a store and he hasn't shipped in 3 weeks and hasn't
replied so I've logged a NSS, seller says he's refunded me but I haven't
received anything. (STRIPE PAYMENT). Am wondering how long I should wait for
the refund. (Refund initiated on 8th April)
|
Do not remove the NSS until you have Proof that the seller has refunded your
money and you have you have received your money back.
|
Seller is now suspended with Preventive action lol, not sure whether to just
sit here and wait or try and figure out what to do... it's a 3k order so
I'm pretty worried rn🥲
|
If the seller has been suspended, it probably means there have been several similar
complaints. You almost certainly will not hear back from the seller or get a
refund. You should be working with your bank immediately to get a reversal of
the charges. Was this an experienced seller with good feedback? I assume seller
did not offer paypal for payment. For a valuable order, I would not have recommended
using a payment method that did not give buyer protection.
|
|
| Author: | Nubs_Select | | Posted: | Apr 12, 2024 16:18 | | Subject: | Re: Seller no longer responding | | Viewed: | 41 times | | Topic: | Problem Order | |
| In Problem Order, Dhobeck writes:
| | In Problem Order, Momdukes writes:
| | Hello Everyone,
I need some advice and I hope someone can help. I placed a order on 03/29/2024
and paid immediately through PayPal.
On 4/2/24 I was messaged and told that one of the items couldn’t be found and
was asked if I wanted a different color or a refund, I chose a refund as I
already had lots of the other color. The refund was never given before shipping
and when I received the order on 4/8 the item wasn’t in there but that’s not
the worst part! There were multiple problems with either incorrect colors of
a item sent, wrong quantity, one item not Lego, incorrect items sent and one
other item missing. So I sent a message and stated the issues and said I would
just like a refund mainly because one item that was damaged is a hard to find
one and there was not another in the store. The next response from that store
came through regular email and not through the “my messages” area but in the
email it was stated that the corrected items would be sent out at the earliest
convenience. I responded through the “My Messages” and asked for the refund as
I ordered from another store since they didn’t have another of the “special”
item and I was going to have to pay for shipping from that new store anyways.
I have sent 3 messages since that one email from them and I’ve had no response
or refund (or even any items coming in the mail) and I was going to report a
problem order but I’ve made payment, received most of my items so I’m not sure
if that is the route I need to take. Any suggestions would be greatly appreciated!
Thanks,
JEN
|
Start an NSS
|
also start a Paypal claim
|
|
| Author: | Dhobeck | | Posted: | Apr 12, 2024 16:17 | | Subject: | Re: Seller no longer responding | | Viewed: | 36 times | | Topic: | Problem Order | |
| In Problem Order, Momdukes writes:
| | In Problem Order, Dhobeck writes:
| | In Problem Order, Momdukes writes:
| | Hello Everyone,
I need some advice and I hope someone can help. I placed a order on 03/29/2024
and paid immediately through PayPal.
On 4/2/24 I was messaged and told that one of the items couldn’t be found and
was asked if I wanted a different color or a refund, I chose a refund as I
already had lots of the other color. The refund was never given before shipping
and when I received the order on 4/8 the item wasn’t in there but that’s not
the worst part! There were multiple problems with either incorrect colors of
a item sent, wrong quantity, one item not Lego, incorrect items sent and one
other item missing. So I sent a message and stated the issues and said I would
just like a refund mainly because one item that was damaged is a hard to find
one and there was not another in the store. The next response from that store
came through regular email and not through the “my messages” area but in the
email it was stated that the corrected items would be sent out at the earliest
convenience. I responded through the “My Messages” and asked for the refund as
I ordered from another store since they didn’t have another of the “special”
item and I was going to have to pay for shipping from that new store anyways.
I have sent 3 messages since that one email from them and I’ve had no response
or refund (or even any items coming in the mail) and I was going to report a
problem order but I’ve made payment, received most of my items so I’m not sure
if that is the route I need to take. Any suggestions would be greatly appreciated!
Thanks,
JEN
|
Start an NSS
|
Thank you Dhobeck, I just wasn’t sure as I paid and received most items. I appreciate
your response!
|
If you wanted more details
https://www.bricklink.com/help.asp?helpID=110
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