Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | popsicle  | | Posted: | Apr 11, 2024 13:06 | | Subject: | Buyers Cannot Check Out | | Viewed: | 164 times | | Topic: | Technical Issues | |
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| Been seeing a steady flow of concern around this in the forum lately. So, thought
I would repost the fix for those coming here for help, to more easily find.
Don't know. It just rubs the wrong way, knowing of the potential and unnecessary
loss of sales. Guess this is a way of alleviating that idiosyncratic rub of mine
https://www.bricklink.com/message.asp?ID=1462750
-popsicle
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| Author: | JGARDS33 | | Posted: | Apr 11, 2024 12:39 | | Subject: | Help Lego Fans! New, Selling for Daughter | | Viewed: | 159 times | | Topic: | Help | |
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| Hi - I need positive feedback in order to begin (sadly) selling my 10,000+ collection
to make room for my 2-year-old angel. Sadly, all my money is going to her (and
IRS) so I can't purchase thus and seeking out a great favor from one lego
dork to another 
Any, any help would be so incredibly appreciated - and if a buyer, Karma works
wonders
Thank you all!!
Best, Jeff
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| Author: | GWD683 | | Posted: | Apr 10, 2024 14:24 | | Subject: | What is the norm here | | Viewed: | 243 times | | Topic: | Help | |
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| I’m new to the custom Lego builds and am learning how the community operates.
I’m building the Naboo starfighter and used the auto order function to match
me with sellers.
Most of the orders shipped but one was talking a while and when it shipped they
refunded me for 2 pieces they didn’t have. All fine so far.
But it’s really hard to just order two pieces due to minimum order requirements
and overpaying for shipping.
Is there a way to tell the sellers not to complete the order if you can’t complete
the whole order?
Also the seller is highly rated
Any advice or past experiences would help. Thanks!!
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| Author: | Stuart9 | | Posted: | Apr 10, 2024 14:07 | | Subject: | Removing NSS | | Viewed: | 107 times | | Topic: | Help | |
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| Anyone have the link to get NSS removed.
Delayed order now shipped, how do I clear it.
Thanks in advance
Stuart
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| Author: | singhmp77 | | Posted: | Apr 10, 2024 13:07 | | Subject: | Moc wanted List not working | | Viewed: | 45 times | | Topic: | Help | |
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| Trying to add through the add to wanted list from studio gallery but its not
working. Even the easy buy is not working.
Please let me know what is wrong.
Thanks
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| Author: | DarthMaul1 | | Posted: | Apr 10, 2024 10:47 | | Subject: | identifying lego plate | | Viewed: | 113 times | | Topic: | Help | |
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| trying to identify a lego baseplate that is hard to find on the website i am
not sure if it is lego.
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| Author: | Dhobeck | | Posted: | Apr 10, 2024 10:34 | | Subject: | Weight of set | | Viewed: | 61 times | | Topic: | Help | |
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| Is the weight of the set the sealed set or just the parts?
Thanks
SirIceCreamMansBrixNFigs
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| Author: | Dhobeck | | Posted: | Apr 9, 2024 16:02 | | Subject: | Wisconsin store showing under Montana in USA | | Viewed: | 98 times | | Topic: | Technical Issues | |
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| The store AlbosStore based in Wisconsin is showing under Montana in the USA open
store list
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| Author: | Ganesha | | Posted: | Apr 9, 2024 07:30 | | Subject: | Can't apply order to the Wanted-List | | Viewed: | 46 times | | Topic: | Technical Issues | |
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| Hello,
the “Apply Order” function in the Wanted list does not work correctly.
It is possible to select a suitable order using the "Apply Order" button
and then determine how many parts I would like to take over, but I cannot complete
the process using "Apply to List". So I can press the button but nothing
happens.
I have the problem with both Safari on MacOS and Google Chrome on Windows 10
as well as on the iPhone. Is there a problem with my account?
Many thanks in advance for help.
Ganesha
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| Author: | starforcelego | | Posted: | Apr 8, 2024 17:04 | | Subject: | Returned Lego 200 grams heavier? | | Viewed: | 183 times | | Topic: | Help | |
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| So my customer wanted a full refund for the box not being in pristine condition.
Eventually I agreed to a refund and the weight is about 200 grams more than the
advertised weight of the item, tantive 4, which is supposed to weigh 2.4 kg.
Mine weighs 2.6 kg. Wondering if they took out the minifigs and added counterweights
or something? Seals look fine to me.
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| Author: | afexx37 | | Posted: | Apr 8, 2024 16:29 | | Subject: | Insurance for your collection | | Viewed: | 75 times | | Topic: | Help | |
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| Hello all,
I was wondering how you insure your collections. My collection is worth a substantial
amount of money, and we get a lot of fires in our area. I spoke to our current
company that we have home, auto and pet insurance through; and they said they
don't do that. They said I would want to look into Inland Marine insurance,
and that wasn't correct.
How do you insure yours? Who do you go through? Does it fall in to another category
of some kind?
I'm not getting answers on my end, and would appreciate any advice you could
offer.
Thank you!
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| Author: | Dhobeck | | Posted: | Apr 8, 2024 14:31 | | Subject: | How to scroll store banner to the side | | Viewed: | 86 times | | Topic: | Help | |
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| I see some stores have a scrolling banner. How do I set this up?
Thanks
SirIceCreamMansBrixNFigs
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| Author: | Grimmy911 | | Posted: | Apr 8, 2024 09:43 | | Subject: | can't check out | | Viewed: | 74 times | | Topic: | Technical Issues | |
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| I keep getting this message
"One or more items have changes (e.g. new price, sale amount, etc.) that
affect your order total. Please review changes and proceed to checkout again!"
I don't seem to find a button or anything to review to allow me to check
out
please help
Thanks
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| Author: | DE3PX | | Posted: | Apr 8, 2024 08:49 | | Subject: | order lost in transit and seller is ghosting | | Viewed: | 142 times | | Topic: | Help | |
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| i bought an order in January the status of it in the tracking page has been
"shipment is ready for transport to the country of destination" since
January 20th I contacted seller about it multiple times he said he will start
an investigation that was a month ago (february 21st) i contacted the seller
about it a week ago he read the messages but didnt respond at this point i just
want to refund what do i do ?
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| Author: | mileshuman | | Posted: | Apr 8, 2024 07:20 | | Subject: | “Won’t fit in box” | | Viewed: | 144 times | | Topic: | Technical Issues | |
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| I woke to two separate messages from buyers who both say that they can’t check
out, and are receiving an error message saying “Items do not fit in the package”.
Is anyone else experiencing this problem? Is there a simple fix? Do I need to
change something in terms of settings regarding available shipping methods? Thanks!
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| Author: | sasquatch_eater | | Posted: | Apr 7, 2024 21:54 | | Subject: | One or two? | | Viewed: | 123 times | | Topic: | Help | |
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| If somebody bought this item from me:
Do I include two or just one?
Thanks very much for the help.
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| Author: | markofbrick | | Posted: | Apr 7, 2024 18:42 | | Subject: | 'Report this Listing' link on EVERY lot? | | Viewed: | 147 times | | Topic: | Technical Issues | |
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| Hello,
While browsing stores I like clicking on items to go to the part ID page to check
colors and prices.
Now there is a long "Report this Listing" link at the very most top right
of every lot next to the item ID.
It takes up a ton of space and I keep accidentally clicking on it, as the top
right is usually where the part ID is, and on user interfaces, is never where
a report button is.
I did not see any options in my settings to remove the link. I don't want
to see the link on every unique store lot I click on. I have reported maybe 1
thing in nearly 20 years.
Is there a way to remove this link? I know how to report if I need to. I don't
need it to be the largest link at all times, it is in the way constantly, as
I'm used to that spot being the actual item I want to see details on not
a "Report" button.
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| Author: | Znarfje | | Posted: | Apr 7, 2024 14:34 | | Subject: | Sjabloon trein rails | | Viewed: | 76 times | | Topic: | Help | |
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| Beste mede bouwers,
Wij hebben een vraag of er iemand is die de trein sjabloon heeft voor het maken
van een trein baan.
Wij hebben een voorbeeld ontvangen bij een zending 2e hands lego stenen, dit
voorbeeld is niet correct de verhoudingen zijn scheef gekopieerd waardoor hier
niet mee kunt werken.
Wij hebben dit ook al bij Lego nagevraagd maar zij hadden dit niet in voorraad
en konden mij ook niet zeggen uit welke set dit had gezeten, Lego gaf mij via
de mail aan dat wij dit moesten vragen bij Bricklink. Hieronder het A4 uitdraai
van de sjabloon, kan of is er iemand die deze sjabloon in zijn bezit heeft en
genegen is om een kopie toe te kunnen zenden.
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| Author: | BondBricks | | Posted: | Apr 7, 2024 13:13 | | Subject: | 9781338219630 how to add French version | | Viewed: | 57 times | | Topic: | Help | |
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| I have a French version of 9781338219630 to add to the catalog.
Would eventually like to sell it but for now just adding it to my inventory would
be nice.
I have a picture but every where I try to add the picture it is asking for a
part number.
How do I go about this.
Thanks,
Mark
(If my camera was better the picture would be much clearer as the book colors
are much more vibrant).
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| Author: | dsc9401 | | Posted: | Apr 7, 2024 04:02 | | Subject: | Anyone know how to edit your wanted list ? | | Viewed: | 56 times | | Topic: | Help | |
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| I recently have this problem when I try to modify my wanted list, it always shows
"Only one item/color combination is allowed per wanted list" But I don't
have any duplicate items in this wanted list, I just want to modify the quantity
for some parts, but this message shows up again and again once I try to save
my change. Anyone can help me on this problem? Thanks !
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| Author: | jamesgregurich | | Posted: | Apr 6, 2024 17:20 | | Subject: | Is anyone having trouble checking out | | Viewed: | 47 times | | Topic: | Technical Issues | |
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| If you are getting the message PayPal PayKey creation failed you should disconnect
your PayPal and then reconnect it later.
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| Author: | LucasHN | | Posted: | Apr 6, 2024 05:43 | | Subject: | accidentally added pieces twice | | Viewed: | 103 times | | Topic: | Help | |
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| I accidentally added pieces twice to my collection
How can I delete the double pieces? I wouldn't like to go
one by one through all the hundreds of pieces
I managed to remove the set, but when I remove the set, pieces
didn't go with it.
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| Author: | junkpile | | Posted: | Apr 5, 2024 18:45 | | Subject: | When did they stop putting tracking numbers | | Viewed: | 156 times | | Topic: | Help | |
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| Hello,
I've been a member for a long time but took a break. When did they stop putting
tracking numbers on our orders? Honestly, it's better to have them. Proves
they shipped the package and lets the buyers know when to expect them. Avoids
porch pirates also.
Thanks,
Junkpile
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| Author: | marcarlo | | Posted: | Apr 5, 2024 05:31 | | Subject: | How to charge customers per x amount of lots | | Viewed: | 89 times | | Topic: | Help | |
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| Hello,
I have my own store and I am wondering how I can charge customers for buying
more than 20 lots. Because it takes me so much time to collect the order, I think
it would be fair to base the fee on the amount of lots that are being bought.
How I would like to do it is this:
Every 20 lots = 1 euro extra packing fee.
Could someone help me with this and explain to me how I can set this up in my
store the most efficient way? Also, is there the possibility to let this go automatically?
Thank you in advance!
Kindest regards,
Marc Verkerk
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| Author: | ludvik.simek | | Posted: | Apr 5, 2024 04:42 | | Subject: | Logo on helmet 61189pb05 | | Viewed: | 81 times | | Topic: | Help | |
|
| Hello Everybody,
I do not have a lot experience with older parts, today I have in hands expensive
minifigure Commander Fox with helmet 61189pb05, where is on inner side C in circle,
is it correct especially on this helmet? Thank you for answer
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| Author: | jkirby86 | | Posted: | Apr 5, 2024 03:48 | | Subject: | Can't proceed to checkout | | Viewed: | 87 times | | Topic: | Technical Issues | |
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| Trying to place an order, but the checkout page won't load and I get booted
back to the store page.
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| Author: | ludwig44 | | Posted: | Apr 4, 2024 11:16 | | Subject: | Castle Reimagined | | Viewed: | 172 times | | Topic: | Help | |
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| Hello, does anyone know or have the link to the image in the Castle Reimagined
event. I'm looking for the one of the king seated on the throne with the
glass windows behind him.
I want to see that build in more detail but cannot find it anywhere. I tried
asking the moderators but its been over a week with no reply.
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| Author: | OnsSteenGoed | | Posted: | Apr 3, 2024 13:14 | | Subject: | Helpdesk question! | | Viewed: | 129 times | | Topic: | Help | |
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| I receive this message from a buyer if he wants to pay after placing his order.
"A PayPal error has occurred. Please try again. If the issue persists, please
reachout to the Help Desk with Reference #20240313-77816835aad5."
I have now reported this three times via the Help link at the bottom of the Bricklink
site without a response.
My question now is, does anyone know if I should report such a report in a different
way and where?
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| Author: | Tomek5 | | Posted: | Apr 3, 2024 03:42 | | Subject: | Seller cancel the order, payment via PayPal | | Viewed: | 117 times | | Topic: | Help | |
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| Hello,
please help.
At Friday I made an order and pay by PayPal.
2 hours latter order was canceled by seller.
Who is responsible for refund of my money, Bricklink or the seller?
Seller is saying that that need to be solved by bricklink.
Please help.
Thanx,
with best regards
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| Author: | popsicle | | Posted: | Apr 2, 2024 21:37 | | Subject: | Re: buyers cannot check out | | Viewed: | 215 times | | Topic: | Technical Issues | |
|
| If your buyers are experiencing the same, the reply to the post is a confirmed
fix. Confirmed in a thoughtful 'thank you' message from the OP via pm.
https://www.bricklink.com/message.asp?ID=1462718
-popsicle
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| Author: | CykillsGarage | | Posted: | Apr 2, 2024 20:59 | | Subject: | Why can't I access the instructions? | | Viewed: | 96 times | | Topic: | Help | |
|
| Hi there! I've be pretty peeved by some of the new rules and instructions
for BrickLink. I can't view the instructions for a build unless it is not
related to a licensed brand or product. this goes for the same on Moc page on
BL. is there a way to turn the instructions back on for my licensed product related
builds? I don't need it to have the downloadable function, but just a way
to turn the instructions back on.
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| Author: | GrayCityBricks | | Posted: | Apr 2, 2024 19:43 | | Subject: | API example | | Viewed: | 94 times | | Topic: | Help | |
|
| Hello, I am interested in managing my inventory via api. Could you please provide
an example of a GET function, preferably in Python? Thank you very much.
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| Author: | jamesgregurich | | Posted: | Apr 2, 2024 15:37 | | Subject: | buyers cannot check out | | Viewed: | 231 times | | Topic: | Technical Issues | |
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| | When buyers try to checkout it say "Paypal PAykey Creation Failed". |
| Author: | StarK1ing | | Posted: | Apr 2, 2024 13:30 | | Subject: | Bestellung | | Viewed: | 101 times | | Topic: | Help | |
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| Hallo,
Kann ich eine ausstehende Bestellung stornieren?
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| Author: | Harryslego | | Posted: | Apr 1, 2024 17:08 | | Subject: | Can’t send invoice to buyer | | Viewed: | 63 times | | Topic: | Technical Issues | |
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| Hiya,
I have an order that needs invoicing however every time I try and do it, it says
“The page cannot be displayed because an internal server error has occurred.”
Any help would be appreciated, thank you
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| Author: | saucyeye | | Posted: | Apr 1, 2024 11:06 | | Subject: | Enter 0 to remove sale | | Viewed: | 141 times | | Topic: | Help | |
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| I seem to be unable to remove a current sale. Usually it's by entering 0
in the "put items on sale" box at the bottom of the inventory page. But
this is definitely not working. Help?
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| Author: | Saitobricks.ca | | Posted: | Apr 1, 2024 09:22 | | Subject: | Are these LEGO? | | Viewed: | 171 times | | Topic: | Help | |
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| Been wondering about these parts for a while now.
Can provide more pictures if needed.
The flag has a sticker on the other side.
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| Author: | Emmetguy222 | | Posted: | Mar 31, 2024 22:42 | | Subject: | Made a catalogue change but uncredited? | | Viewed: | 72 times | | Topic: | Help | |
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| About a week or so ago I changed the image for item 850258 by submitting
the same image, but color-corrected by me. After they eventually did change to
the color-corrected image, it still lists the image submitter as 'Mbsteinekiste'.
It says in the rules that color-corrected images are allowed, but it doesn't
say whether or not they keep the original submitter's username. Is keeping
it on purpose?
Thanks, emmetguy222
(Attached is the ORIGINAL, NON-CORRECTED IMAGE taken by Mbsteinekiste.)
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| Author: | oggy | | Posted: | Mar 31, 2024 13:46 | | Subject: | Not getting a reply from the help desk | | Viewed: | 80 times | | Topic: | Help | |
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| I have contacted the help desk to many times to remember regarding an issue with
one of my orders. I haven’t had a single reply from them. Has anybody else experienced
this?
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| Author: | oggy | | Posted: | Mar 31, 2024 11:52 | | Subject: | Not getting a reply from the help desk | | Viewed: | 89 times | | Topic: | Help | |
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| I have contacted the help desk to many times to remember regarding an issue with
one of my orders. I haven’t had a single reply from them. Has anybody else experienced
this?
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| Author: | TheCandorist | | Posted: | Mar 31, 2024 08:36 | | Subject: | Recoloring A MOC From Plane Bricks | | Viewed: | 78 times | | Topic: | Help | |
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| Hi all -
I recently purchased plans from Plane Bricks for its new B-17. It’s made in
light bluish grey along with yellow accent markings.
After watching the brilliant “Masters of the Air” Apple TV series, I want to
build it in metallic silver or olive green. Do you know of a simple way to recolor
any visible parts to the original colors en masse (realizing that all of the
pieces might not even be available in those colors).
I tried uploading a wanted list in Bricklink then moving it into Rebrickable
where you can swap colors (if you have a pro subscription) on MOCs you have purchased.
But this is not a purchased MOC from Rebrickable so that function does not work.
Any suggestions on how to do this? It could be a very manual process and it’s
also difficult to determine which parts are even visible in the MOC without building
it first.
Thanks,
Jonathan
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| Author: | LL_0937 | | Posted: | Mar 31, 2024 01:17 | | Subject: | Seller not Replying to Postage Question | | Viewed: | 113 times | | Topic: | Help | |
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| Hi,
3 weeks ago I messaged an overseas seller's store to ask if I could have
an approximate cost for shipping an item to Australia, as shipping to here can
sometimes cost more than the item being purchased.
The seller still hasn't read my message. Am I doing something wrong?
Usually I would request a quote, but the seller did not have that option, so
I messaged the store, because the seller doesn't want to be contacted.
Does the seller just ignore messages relating to shipping cost, as they don't
want to waste time trying to find the cost of shipping unless they know I'm
going to buy, or do they not check their store messages?
I would appreciate any help.
Thank you,
Levi
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| Author: | CykillsGarage | | Posted: | Mar 30, 2024 22:32 | | Subject: | I just reported my first selling BL. | | Viewed: | 156 times | | Topic: | Help | |
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| Hi there, I just reported a seller who used an inappropriate suggestive image
to sell his item. is there anything else I should do? Please note that this was
not something that I purchased, but just stumbled upon in the catalog. Thanks!
-Cheers Cy Kill's Garage
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| Author: | Bibosstone | | Posted: | Mar 30, 2024 13:01 | | Subject: | EU Right of Withdrawal | | Viewed: | 355 times | | Topic: | Help | |
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| Dear Sir or Madam,
I do not understand Bricklink.
In Germany, but also in Europe, we have the so-called "right of withdrawal".
This also applies to all commercial dealers in Germany who sell on Bricklink.
I revoked a purchase contract, sent the goods back and was immediately refunded
the money by the retailer via the original payment method (Paypal).
The retailer has now opened a "Non-Paying Buyer Alert".
I don't understand the system here, are you penalized on Bricklink and banned
after the third revocation?
Is this platform not adapted to European law?
Can you please explain to me whether I am misunderstanding this or how it works
here on Bricklink works?
Bricklink Quote:
(Non-Paying Buyer alert has been initiated for order #xxxxon
If payment is not initiated, the seller (xxx) will have an option to cancel the
order which will result in the following consequence for the buyer (xxx):
* 1 cancelled order - Warning
* 2 cancelled orders - Warning
* 3 cancelled orders - Buyer privileges permanently revoked )
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| Author: | AndriusBrick | | Posted: | Mar 30, 2024 05:46 | | Subject: | 3062 lego part - logo? | | Viewed: | 96 times | | Topic: | Help | |
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| Hello,
This question might be silly, but i'm still new to lego.
Does the 3062 part (round brick without top) have a lego logo on it? If so, where
is it?
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| Author: | AjaysBrickStore | | Posted: | Mar 30, 2024 04:35 | | Subject: | Closing store for holidays ? | | Viewed: | 74 times | | Topic: | Help | |
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| Hi,
Whilst on a short holiday is it the norm to leave the store open with a note
when orders will be picked or would I be better of closing so as not to get any
negative feedback/complaints about orders taking longer. I'm new still to
the selling side and still playing about with everything on here ?
Kind regards
Aaron
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| Author: | noooooo | | Posted: | Mar 29, 2024 21:29 | | Subject: | i cant add items to cart | | Viewed: | 74 times | | Topic: | Technical Issues | |
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| yeah i cannot add items to my cart when i try to check out. when i am on the
screen that says "add to cart", and i click it, it just does nothing
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| Author: | erkhiytekton | | Posted: | Mar 29, 2024 12:04 | | Subject: | Issues after clicking "Add to my collection" | | Viewed: | 44 times | | Topic: | Help | |
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| Hi all,
After clicking "Add to my collection" on a set page, I checked My Collection
and the set isn't there, but the parts and minifigs are. Does it just take
time or did I do something wrong?
Image attached to what I'm referring to.
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| Author: | Archbead | | Posted: | Mar 29, 2024 11:51 | | Subject: | Nigeria? | | Viewed: | 169 times | | Topic: | Help | |
|
| Hello. I don't know if this is the right place to ask about this. I was
working on setting up international shipping plans for my store, and worked through
the list of countries. However, I saw that while many other countries in Africa
are available to ship to, Nigeria isn't one of them. This seems very strange
to me, as it is one of the most populous countries in the world, with over 200
million people. Is there some reason why it's not included in the list of
countries to potentially ship to?
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| Author: | Sillyirishbrick | | Posted: | Mar 29, 2024 08:02 | | Subject: | PayPal processing issue on refund | | Viewed: | 59 times | | Topic: | Technical Issues | |
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| I shipped the wrong parts to a buyer and trying to issue a refund for the cost
of the parts he paid for. A mix up between two orders, so I can't replace.
But I'm getting a PayPal processing error.
Admittedly it's for GBP 0.31 which might be below a PayPal limit, could that
be it?
I've reported to the help desk, but not heard back yet, so trying here in
meantime. I don't want to do PayPal directly, as the recipient will be charged
fees.
Last resort is I buy the parts again and then send onto him.
Thanks in advance.
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