Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | popsicle  | | Posted: | Apr 11, 2024 13:06 | | Subject: | Buyers Cannot Check Out | | Viewed: | 164 times | | Topic: | Technical Issues | |
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| Been seeing a steady flow of concern around this in the forum lately. So, thought
I would repost the fix for those coming here for help, to more easily find.
Don't know. It just rubs the wrong way, knowing of the potential and unnecessary
loss of sales. Guess this is a way of alleviating that idiosyncratic rub of mine
https://www.bricklink.com/message.asp?ID=1462750
-popsicle
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| Author: | JGARDS33 | | Posted: | Apr 11, 2024 12:39 | | Subject: | Help Lego Fans! New, Selling for Daughter | | Viewed: | 159 times | | Topic: | Help | |
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| Hi - I need positive feedback in order to begin (sadly) selling my 10,000+ collection
to make room for my 2-year-old angel. Sadly, all my money is going to her (and
IRS) so I can't purchase thus and seeking out a great favor from one lego
dork to another 
Any, any help would be so incredibly appreciated - and if a buyer, Karma works
wonders
Thank you all!!
Best, Jeff
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| Author: | GWD683 | | Posted: | Apr 10, 2024 14:24 | | Subject: | What is the norm here | | Viewed: | 243 times | | Topic: | Help | |
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| I’m new to the custom Lego builds and am learning how the community operates.
I’m building the Naboo starfighter and used the auto order function to match
me with sellers.
Most of the orders shipped but one was talking a while and when it shipped they
refunded me for 2 pieces they didn’t have. All fine so far.
But it’s really hard to just order two pieces due to minimum order requirements
and overpaying for shipping.
Is there a way to tell the sellers not to complete the order if you can’t complete
the whole order?
Also the seller is highly rated
Any advice or past experiences would help. Thanks!!
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| Author: | Stuart9 | | Posted: | Apr 10, 2024 14:07 | | Subject: | Removing NSS | | Viewed: | 107 times | | Topic: | Help | |
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| Anyone have the link to get NSS removed.
Delayed order now shipped, how do I clear it.
Thanks in advance
Stuart
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| Author: | singhmp77 | | Posted: | Apr 10, 2024 13:07 | | Subject: | Moc wanted List not working | | Viewed: | 45 times | | Topic: | Help | |
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| Trying to add through the add to wanted list from studio gallery but its not
working. Even the easy buy is not working.
Please let me know what is wrong.
Thanks
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| Author: | DarthMaul1 | | Posted: | Apr 10, 2024 10:47 | | Subject: | identifying lego plate | | Viewed: | 113 times | | Topic: | Help | |
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| trying to identify a lego baseplate that is hard to find on the website i am
not sure if it is lego.
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| Author: | Dhobeck | | Posted: | Apr 10, 2024 10:34 | | Subject: | Weight of set | | Viewed: | 61 times | | Topic: | Help | |
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| Is the weight of the set the sealed set or just the parts?
Thanks
SirIceCreamMansBrixNFigs
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| Author: | Dhobeck | | Posted: | Apr 9, 2024 16:02 | | Subject: | Wisconsin store showing under Montana in USA | | Viewed: | 98 times | | Topic: | Technical Issues | |
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| The store AlbosStore based in Wisconsin is showing under Montana in the USA open
store list
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| Author: | Ganesha | | Posted: | Apr 9, 2024 07:30 | | Subject: | Can't apply order to the Wanted-List | | Viewed: | 46 times | | Topic: | Technical Issues | |
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| Hello,
the “Apply Order” function in the Wanted list does not work correctly.
It is possible to select a suitable order using the "Apply Order" button
and then determine how many parts I would like to take over, but I cannot complete
the process using "Apply to List". So I can press the button but nothing
happens.
I have the problem with both Safari on MacOS and Google Chrome on Windows 10
as well as on the iPhone. Is there a problem with my account?
Many thanks in advance for help.
Ganesha
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| Author: | starforcelego | | Posted: | Apr 8, 2024 17:04 | | Subject: | Returned Lego 200 grams heavier? | | Viewed: | 183 times | | Topic: | Help | |
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| So my customer wanted a full refund for the box not being in pristine condition.
Eventually I agreed to a refund and the weight is about 200 grams more than the
advertised weight of the item, tantive 4, which is supposed to weigh 2.4 kg.
Mine weighs 2.6 kg. Wondering if they took out the minifigs and added counterweights
or something? Seals look fine to me.
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| Author: | afexx37 | | Posted: | Apr 8, 2024 16:29 | | Subject: | Insurance for your collection | | Viewed: | 75 times | | Topic: | Help | |
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| Hello all,
I was wondering how you insure your collections. My collection is worth a substantial
amount of money, and we get a lot of fires in our area. I spoke to our current
company that we have home, auto and pet insurance through; and they said they
don't do that. They said I would want to look into Inland Marine insurance,
and that wasn't correct.
How do you insure yours? Who do you go through? Does it fall in to another category
of some kind?
I'm not getting answers on my end, and would appreciate any advice you could
offer.
Thank you!
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| Author: | Dhobeck | | Posted: | Apr 8, 2024 14:31 | | Subject: | How to scroll store banner to the side | | Viewed: | 86 times | | Topic: | Help | |
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| I see some stores have a scrolling banner. How do I set this up?
Thanks
SirIceCreamMansBrixNFigs
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| Author: | Grimmy911 | | Posted: | Apr 8, 2024 09:43 | | Subject: | can't check out | | Viewed: | 74 times | | Topic: | Technical Issues | |
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| I keep getting this message
"One or more items have changes (e.g. new price, sale amount, etc.) that
affect your order total. Please review changes and proceed to checkout again!"
I don't seem to find a button or anything to review to allow me to check
out
please help
Thanks
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| Author: | DE3PX | | Posted: | Apr 8, 2024 08:49 | | Subject: | order lost in transit and seller is ghosting | | Viewed: | 142 times | | Topic: | Help | |
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| i bought an order in January the status of it in the tracking page has been
"shipment is ready for transport to the country of destination" since
January 20th I contacted seller about it multiple times he said he will start
an investigation that was a month ago (february 21st) i contacted the seller
about it a week ago he read the messages but didnt respond at this point i just
want to refund what do i do ?
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| Author: | mileshuman | | Posted: | Apr 8, 2024 07:20 | | Subject: | “Won’t fit in box” | | Viewed: | 144 times | | Topic: | Technical Issues | |
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| I woke to two separate messages from buyers who both say that they can’t check
out, and are receiving an error message saying “Items do not fit in the package”.
Is anyone else experiencing this problem? Is there a simple fix? Do I need to
change something in terms of settings regarding available shipping methods? Thanks!
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| Author: | sasquatch_eater | | Posted: | Apr 7, 2024 21:54 | | Subject: | One or two? | | Viewed: | 123 times | | Topic: | Help | |
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| If somebody bought this item from me:
Do I include two or just one?
Thanks very much for the help.
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| Author: | markofbrick | | Posted: | Apr 7, 2024 18:42 | | Subject: | 'Report this Listing' link on EVERY lot? | | Viewed: | 147 times | | Topic: | Technical Issues | |
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| Hello,
While browsing stores I like clicking on items to go to the part ID page to check
colors and prices.
Now there is a long "Report this Listing" link at the very most top right
of every lot next to the item ID.
It takes up a ton of space and I keep accidentally clicking on it, as the top
right is usually where the part ID is, and on user interfaces, is never where
a report button is.
I did not see any options in my settings to remove the link. I don't want
to see the link on every unique store lot I click on. I have reported maybe 1
thing in nearly 20 years.
Is there a way to remove this link? I know how to report if I need to. I don't
need it to be the largest link at all times, it is in the way constantly, as
I'm used to that spot being the actual item I want to see details on not
a "Report" button.
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| Author: | Znarfje | | Posted: | Apr 7, 2024 14:34 | | Subject: | Sjabloon trein rails | | Viewed: | 76 times | | Topic: | Help | |
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| Beste mede bouwers,
Wij hebben een vraag of er iemand is die de trein sjabloon heeft voor het maken
van een trein baan.
Wij hebben een voorbeeld ontvangen bij een zending 2e hands lego stenen, dit
voorbeeld is niet correct de verhoudingen zijn scheef gekopieerd waardoor hier
niet mee kunt werken.
Wij hebben dit ook al bij Lego nagevraagd maar zij hadden dit niet in voorraad
en konden mij ook niet zeggen uit welke set dit had gezeten, Lego gaf mij via
de mail aan dat wij dit moesten vragen bij Bricklink. Hieronder het A4 uitdraai
van de sjabloon, kan of is er iemand die deze sjabloon in zijn bezit heeft en
genegen is om een kopie toe te kunnen zenden.
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| Author: | BondBricks | | Posted: | Apr 7, 2024 13:13 | | Subject: | 9781338219630 how to add French version | | Viewed: | 57 times | | Topic: | Help | |
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| I have a French version of 9781338219630 to add to the catalog.
Would eventually like to sell it but for now just adding it to my inventory would
be nice.
I have a picture but every where I try to add the picture it is asking for a
part number.
How do I go about this.
Thanks,
Mark
(If my camera was better the picture would be much clearer as the book colors
are much more vibrant).
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| Author: | dsc9401 | | Posted: | Apr 7, 2024 04:02 | | Subject: | Anyone know how to edit your wanted list ? | | Viewed: | 56 times | | Topic: | Help | |
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| I recently have this problem when I try to modify my wanted list, it always shows
"Only one item/color combination is allowed per wanted list" But I don't
have any duplicate items in this wanted list, I just want to modify the quantity
for some parts, but this message shows up again and again once I try to save
my change. Anyone can help me on this problem? Thanks !
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| Author: | jamesgregurich | | Posted: | Apr 6, 2024 17:20 | | Subject: | Is anyone having trouble checking out | | Viewed: | 47 times | | Topic: | Technical Issues | |
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| If you are getting the message PayPal PayKey creation failed you should disconnect
your PayPal and then reconnect it later.
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| Author: | LucasHN | | Posted: | Apr 6, 2024 05:43 | | Subject: | accidentally added pieces twice | | Viewed: | 103 times | | Topic: | Help | |
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| I accidentally added pieces twice to my collection
How can I delete the double pieces? I wouldn't like to go
one by one through all the hundreds of pieces
I managed to remove the set, but when I remove the set, pieces
didn't go with it.
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| Author: | junkpile | | Posted: | Apr 5, 2024 18:45 | | Subject: | When did they stop putting tracking numbers | | Viewed: | 156 times | | Topic: | Help | |
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| Hello,
I've been a member for a long time but took a break. When did they stop putting
tracking numbers on our orders? Honestly, it's better to have them. Proves
they shipped the package and lets the buyers know when to expect them. Avoids
porch pirates also.
Thanks,
Junkpile
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| Author: | marcarlo | | Posted: | Apr 5, 2024 05:31 | | Subject: | How to charge customers per x amount of lots | | Viewed: | 89 times | | Topic: | Help | |
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| Hello,
I have my own store and I am wondering how I can charge customers for buying
more than 20 lots. Because it takes me so much time to collect the order, I think
it would be fair to base the fee on the amount of lots that are being bought.
How I would like to do it is this:
Every 20 lots = 1 euro extra packing fee.
Could someone help me with this and explain to me how I can set this up in my
store the most efficient way? Also, is there the possibility to let this go automatically?
Thank you in advance!
Kindest regards,
Marc Verkerk
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| Author: | ludvik.simek | | Posted: | Apr 5, 2024 04:42 | | Subject: | Logo on helmet 61189pb05 | | Viewed: | 81 times | | Topic: | Help | |
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| Hello Everybody,
I do not have a lot experience with older parts, today I have in hands expensive
minifigure Commander Fox with helmet 61189pb05, where is on inner side C in circle,
is it correct especially on this helmet? Thank you for answer
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| Author: | jkirby86 | | Posted: | Apr 5, 2024 03:48 | | Subject: | Can't proceed to checkout | | Viewed: | 87 times | | Topic: | Technical Issues | |
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| Trying to place an order, but the checkout page won't load and I get booted
back to the store page.
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| Author: | ludwig44 | | Posted: | Apr 4, 2024 11:16 | | Subject: | Castle Reimagined | | Viewed: | 172 times | | Topic: | Help | |
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| Hello, does anyone know or have the link to the image in the Castle Reimagined
event. I'm looking for the one of the king seated on the throne with the
glass windows behind him.
I want to see that build in more detail but cannot find it anywhere. I tried
asking the moderators but its been over a week with no reply.
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| Author: | OnsSteenGoed | | Posted: | Apr 3, 2024 13:14 | | Subject: | Helpdesk question! | | Viewed: | 129 times | | Topic: | Help | |
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| I receive this message from a buyer if he wants to pay after placing his order.
"A PayPal error has occurred. Please try again. If the issue persists, please
reachout to the Help Desk with Reference #20240313-77816835aad5."
I have now reported this three times via the Help link at the bottom of the Bricklink
site without a response.
My question now is, does anyone know if I should report such a report in a different
way and where?
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| Author: | Tomek5 | | Posted: | Apr 3, 2024 03:42 | | Subject: | Seller cancel the order, payment via PayPal | | Viewed: | 117 times | | Topic: | Help | |
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| Hello,
please help.
At Friday I made an order and pay by PayPal.
2 hours latter order was canceled by seller.
Who is responsible for refund of my money, Bricklink or the seller?
Seller is saying that that need to be solved by bricklink.
Please help.
Thanx,
with best regards
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| Author: | popsicle | | Posted: | Apr 2, 2024 21:37 | | Subject: | Re: buyers cannot check out | | Viewed: | 215 times | | Topic: | Technical Issues | |
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| If your buyers are experiencing the same, the reply to the post is a confirmed
fix. Confirmed in a thoughtful 'thank you' message from the OP via pm.
https://www.bricklink.com/message.asp?ID=1462718
-popsicle
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| Author: | CykillsGarage | | Posted: | Apr 2, 2024 20:59 | | Subject: | Why can't I access the instructions? | | Viewed: | 96 times | | Topic: | Help | |
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| Hi there! I've be pretty peeved by some of the new rules and instructions
for BrickLink. I can't view the instructions for a build unless it is not
related to a licensed brand or product. this goes for the same on Moc page on
BL. is there a way to turn the instructions back on for my licensed product related
builds? I don't need it to have the downloadable function, but just a way
to turn the instructions back on.
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| Author: | GrayCityBricks | | Posted: | Apr 2, 2024 19:43 | | Subject: | API example | | Viewed: | 94 times | | Topic: | Help | |
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| Hello, I am interested in managing my inventory via api. Could you please provide
an example of a GET function, preferably in Python? Thank you very much.
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| Author: | jamesgregurich | | Posted: | Apr 2, 2024 15:37 | | Subject: | buyers cannot check out | | Viewed: | 231 times | | Topic: | Technical Issues | |
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| | When buyers try to checkout it say "Paypal PAykey Creation Failed". |
| Author: | StarK1ing | | Posted: | Apr 2, 2024 13:30 | | Subject: | Bestellung | | Viewed: | 101 times | | Topic: | Help | |
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| Hallo,
Kann ich eine ausstehende Bestellung stornieren?
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| Author: | Harryslego | | Posted: | Apr 1, 2024 17:08 | | Subject: | Can’t send invoice to buyer | | Viewed: | 63 times | | Topic: | Technical Issues | |
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| Hiya,
I have an order that needs invoicing however every time I try and do it, it says
“The page cannot be displayed because an internal server error has occurred.”
Any help would be appreciated, thank you
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| Author: | saucyeye | | Posted: | Apr 1, 2024 11:06 | | Subject: | Enter 0 to remove sale | | Viewed: | 141 times | | Topic: | Help | |
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| I seem to be unable to remove a current sale. Usually it's by entering 0
in the "put items on sale" box at the bottom of the inventory page. But
this is definitely not working. Help?
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| Author: | Saitobricks.ca | | Posted: | Apr 1, 2024 09:22 | | Subject: | Are these LEGO? | | Viewed: | 171 times | | Topic: | Help | |
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| Been wondering about these parts for a while now.
Can provide more pictures if needed.
The flag has a sticker on the other side.
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| Author: | Emmetguy222 | | Posted: | Mar 31, 2024 22:42 | | Subject: | Made a catalogue change but uncredited? | | Viewed: | 72 times | | Topic: | Help | |
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| About a week or so ago I changed the image for item 850258 by submitting
the same image, but color-corrected by me. After they eventually did change to
the color-corrected image, it still lists the image submitter as 'Mbsteinekiste'.
It says in the rules that color-corrected images are allowed, but it doesn't
say whether or not they keep the original submitter's username. Is keeping
it on purpose?
Thanks, emmetguy222
(Attached is the ORIGINAL, NON-CORRECTED IMAGE taken by Mbsteinekiste.)
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| Author: | oggy | | Posted: | Mar 31, 2024 13:46 | | Subject: | Not getting a reply from the help desk | | Viewed: | 80 times | | Topic: | Help | |
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| I have contacted the help desk to many times to remember regarding an issue with
one of my orders. I haven’t had a single reply from them. Has anybody else experienced
this?
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| Author: | oggy | | Posted: | Mar 31, 2024 11:52 | | Subject: | Not getting a reply from the help desk | | Viewed: | 89 times | | Topic: | Help | |
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| I have contacted the help desk to many times to remember regarding an issue with
one of my orders. I haven’t had a single reply from them. Has anybody else experienced
this?
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| Author: | TheCandorist | | Posted: | Mar 31, 2024 08:36 | | Subject: | Recoloring A MOC From Plane Bricks | | Viewed: | 77 times | | Topic: | Help | |
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| Hi all -
I recently purchased plans from Plane Bricks for its new B-17. It’s made in
light bluish grey along with yellow accent markings.
After watching the brilliant “Masters of the Air” Apple TV series, I want to
build it in metallic silver or olive green. Do you know of a simple way to recolor
any visible parts to the original colors en masse (realizing that all of the
pieces might not even be available in those colors).
I tried uploading a wanted list in Bricklink then moving it into Rebrickable
where you can swap colors (if you have a pro subscription) on MOCs you have purchased.
But this is not a purchased MOC from Rebrickable so that function does not work.
Any suggestions on how to do this? It could be a very manual process and it’s
also difficult to determine which parts are even visible in the MOC without building
it first.
Thanks,
Jonathan
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| Author: | LL_0937 | | Posted: | Mar 31, 2024 01:17 | | Subject: | Seller not Replying to Postage Question | | Viewed: | 113 times | | Topic: | Help | |
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| Hi,
3 weeks ago I messaged an overseas seller's store to ask if I could have
an approximate cost for shipping an item to Australia, as shipping to here can
sometimes cost more than the item being purchased.
The seller still hasn't read my message. Am I doing something wrong?
Usually I would request a quote, but the seller did not have that option, so
I messaged the store, because the seller doesn't want to be contacted.
Does the seller just ignore messages relating to shipping cost, as they don't
want to waste time trying to find the cost of shipping unless they know I'm
going to buy, or do they not check their store messages?
I would appreciate any help.
Thank you,
Levi
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| Author: | CykillsGarage | | Posted: | Mar 30, 2024 22:32 | | Subject: | I just reported my first selling BL. | | Viewed: | 156 times | | Topic: | Help | |
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| Hi there, I just reported a seller who used an inappropriate suggestive image
to sell his item. is there anything else I should do? Please note that this was
not something that I purchased, but just stumbled upon in the catalog. Thanks!
-Cheers Cy Kill's Garage
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| Author: | Bibosstone | | Posted: | Mar 30, 2024 13:01 | | Subject: | EU Right of Withdrawal | | Viewed: | 355 times | | Topic: | Help | |
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| Dear Sir or Madam,
I do not understand Bricklink.
In Germany, but also in Europe, we have the so-called "right of withdrawal".
This also applies to all commercial dealers in Germany who sell on Bricklink.
I revoked a purchase contract, sent the goods back and was immediately refunded
the money by the retailer via the original payment method (Paypal).
The retailer has now opened a "Non-Paying Buyer Alert".
I don't understand the system here, are you penalized on Bricklink and banned
after the third revocation?
Is this platform not adapted to European law?
Can you please explain to me whether I am misunderstanding this or how it works
here on Bricklink works?
Bricklink Quote:
(Non-Paying Buyer alert has been initiated for order #xxxxon
If payment is not initiated, the seller (xxx) will have an option to cancel the
order which will result in the following consequence for the buyer (xxx):
* 1 cancelled order - Warning
* 2 cancelled orders - Warning
* 3 cancelled orders - Buyer privileges permanently revoked )
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| Author: | AndriusBrick | | Posted: | Mar 30, 2024 05:46 | | Subject: | 3062 lego part - logo? | | Viewed: | 96 times | | Topic: | Help | |
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| Hello,
This question might be silly, but i'm still new to lego.
Does the 3062 part (round brick without top) have a lego logo on it? If so, where
is it?
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| Author: | AjaysBrickStore | | Posted: | Mar 30, 2024 04:35 | | Subject: | Closing store for holidays ? | | Viewed: | 74 times | | Topic: | Help | |
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| Hi,
Whilst on a short holiday is it the norm to leave the store open with a note
when orders will be picked or would I be better of closing so as not to get any
negative feedback/complaints about orders taking longer. I'm new still to
the selling side and still playing about with everything on here ?
Kind regards
Aaron
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| Author: | noooooo | | Posted: | Mar 29, 2024 21:29 | | Subject: | i cant add items to cart | | Viewed: | 74 times | | Topic: | Technical Issues | |
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| yeah i cannot add items to my cart when i try to check out. when i am on the
screen that says "add to cart", and i click it, it just does nothing
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| Author: | erkhiytekton | | Posted: | Mar 29, 2024 12:04 | | Subject: | Issues after clicking "Add to my collection" | | Viewed: | 44 times | | Topic: | Help | |
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| Hi all,
After clicking "Add to my collection" on a set page, I checked My Collection
and the set isn't there, but the parts and minifigs are. Does it just take
time or did I do something wrong?
Image attached to what I'm referring to.
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| Author: | Archbead | | Posted: | Mar 29, 2024 11:51 | | Subject: | Nigeria? | | Viewed: | 169 times | | Topic: | Help | |
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| Hello. I don't know if this is the right place to ask about this. I was
working on setting up international shipping plans for my store, and worked through
the list of countries. However, I saw that while many other countries in Africa
are available to ship to, Nigeria isn't one of them. This seems very strange
to me, as it is one of the most populous countries in the world, with over 200
million people. Is there some reason why it's not included in the list of
countries to potentially ship to?
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| Author: | Sillyirishbrick | | Posted: | Mar 29, 2024 08:02 | | Subject: | PayPal processing issue on refund | | Viewed: | 59 times | | Topic: | Technical Issues | |
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| I shipped the wrong parts to a buyer and trying to issue a refund for the cost
of the parts he paid for. A mix up between two orders, so I can't replace.
But I'm getting a PayPal processing error.
Admittedly it's for GBP 0.31 which might be below a PayPal limit, could that
be it?
I've reported to the help desk, but not heard back yet, so trying here in
meantime. I don't want to do PayPal directly, as the recipient will be charged
fees.
Last resort is I buy the parts again and then send onto him.
Thanks in advance.
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| Author: | dethkruzer | | Posted: | Mar 29, 2024 04:07 | | Subject: | Searching for multiple sets from one buyer? | | Viewed: | 77 times | | Topic: | Help | |
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| So I haven't actively used bricklink that much, so I wanted to ask: is there
some function that lets me search for multiple different sets at the same time
to see if there is a seller with all said sets for sale?
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| Author: | cwgall | | Posted: | Mar 28, 2024 21:51 | | Subject: | Paypal Issue? | | Viewed: | 102 times | | Topic: | Technical Issues | |
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| I krrp getting this error when trying to check out, Please advise...
PayPal error
We encountered PayPal API error while processing your payment. Please check your
order or payment status and try it again.
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| Author: | Warriorfan | | Posted: | Mar 28, 2024 20:01 | | Subject: | Bjuyers page far too big | | Viewed: | 120 times | | Topic: | Help | |
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| Help, when I look at stores, the page is huge and I have to zoom in to see anything
and can only see some items, how can I restore the stores page so I can see what
im ordering ie item details cost etc on the same page, cant find any settings
buttons
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| Author: | Dhobeck | | Posted: | Mar 28, 2024 16:21 | | Subject: | Empty Akro-mil drawers how to store | | Viewed: | 166 times | | Topic: | Help | |
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| How should I store empty akro-mils drawers after somebody buys all of the stock
in them?
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| Author: | Ra | | Posted: | Mar 28, 2024 14:58 | | Subject: | Brickstore broken? | | Viewed: | 93 times | | Topic: | Help | |
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| | Cant access certain parts of brickstore, has the API changed? |
| Author: | 604Brickster | | Posted: | Mar 28, 2024 13:48 | | Subject: | selling | | Viewed: | 83 times | | Topic: | Help | |
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| Hi there,
It's not letting me create a store to sell. Do I have to have a referral
or certain amount of feedback for I can open a store?
Thanks
Rick
604Brickster
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| Author: | shopgaeubricks | | Posted: | Mar 28, 2024 13:27 | | Subject: | Brickstore Invalid Device Information | | Viewed: | 252 times | | Topic: | Technical Issues | |
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| Dear BL-Users
I got an Update on BrickStore and now when I want to download my BL inventory
I get the error message Invalid Device Information.
Does anyone have the same Problem?
What do I need to do?
Thanks for helping.
Best regards
|
|
| Author: | Amazingly | | Posted: | Mar 28, 2024 12:25 | | Subject: | Site broken | | Viewed: | 118 times | | Topic: | Technical Issues | |
|
| It has been like this for a few weeks now. If I edit a part that is already on
my wanted list and add text or even turn off email notifications and click "save"
it will not save the changes.
I've been having to delete the part from the list and then add it again so
I can make whatever changes I want.
Any chance this is on the things to fix list?
Can someone please confirm this so I can stop thinking I am just doing it wrong
482 times in a row
Thanks
|
|
| Author: | matbrix | | Posted: | Mar 28, 2024 05:24 | | Subject: | Known pieces without Lego logo? (30381) | | Viewed: | 129 times | | Topic: | Help | |
|
| Hi,
is there a list of Lego pieces known to have no Lego logo?
I have a Emperor Palpatine minifig (sw0634), all pieces are marked with the Lego
logo except the headgear (30381 - black).
I read somewhere that Lego did not include the logo on all pieces until 2013,
and since the specific piece appeared in 1999 I guess it could be original, even
if the figure itself came out in 2015.
I cannot say for sure that all pieces came from the same set, so my question
if is the hood still can be an original Lego piece - or is fake?
//Mathz
|
|
|
| Author: | Nelleretnot | | Posted: | Mar 28, 2024 05:21 | | Subject: | Seller Privileges Revoked | | Viewed: | 179 times | | Topic: | Help | |
|
| Can someone tell me what the problem is and how I can repair the revoked and
suspended shop of mine ?
The helpdesk does not answer my mails. What to do now ?
Ton ter Ellen
Userdid: 1537766
Username: Nelleretnot
Shopname: WJZIWJK
|
|
| Author: | Ziegelmeister | | Posted: | Mar 27, 2024 22:58 | | Subject: | Request for Quote broken | | Viewed: | 81 times | | Topic: | Technical Issues | |
|
| For whatever reason, people can not request quotes because it's telling buyers
that I don't have a shipping method available.
I have "Accept quote requests" turned on in Management.
I tried setting up my own method (and enabling it) where it's set to "manual"
(doesn't show up)
I tried importing the shared method (and enabling it) that is specifically called
"Request for quote" and it only gives a "place order" option,
the request for a quote button that should be below that is not visible for the
buyers.
I followed the instructions on this page: https://www.bricklink.com/help.asp?helpID=2437
and nothing seems to be working.
What am I missing?
|
|
| Author: | cszM | | Posted: | Mar 27, 2024 14:01 | | Subject: | Missing pieces on a set | | Viewed: | 133 times | | Topic: | Help | |
|
| Hello,
I bought 2 sets from a store and one of them was incomplete (it was supossed
to be complete). I've written the seller with a list of the missing pieces,
my email was read but I have no answer, it's been more than two weeks since
I send the email.
What should I do?
|
| Author: | AndriusBrick | | Posted: | Mar 27, 2024 13:07 | | Subject: | Is my lego real or fake? | | Viewed: | 230 times | | Topic: | Help | |
|
| Hello,
I have bought some lego parts, but i believe they might be fake.
The bricks do have 'lego' written on the top of the studs, but on the
back side of the brick there are no 4 or 5 digit part number. Anyone can tell,
if these are real lego (maybe older parts only had the logo)?
|
| Author: | First4Duplo | | Posted: | Mar 27, 2024 10:22 | | Subject: | Store suspend | | Viewed: | 226 times | | Topic: | Help | |
|
| My store has been suspended for 3 or more completed NSS, I have looked at the
cancelled orders and can only find 1. I have confirmation the parcel was sent
and delivered how do I send proof of purchase to the help desk? I have also
refunded the person. The order was placed by a new Bricklink member and they
where very aggressive via communications
|
| Author: | alpha60uk | | Posted: | Mar 27, 2024 08:24 | | Subject: | New Store | | Viewed: | 61 times | | Topic: | Help | |
|
| Hi all,
I have just set up a new store with the purpose of selling my large collection
of sets
as I am moving abroad and downsizing.
Does anyone have any advice on how to do this? I would prefer to sell groups
of sets rather than individually?
Thanks in advance
Dean
|
|
| Author: | salbuchim | | Posted: | Mar 27, 2024 06:20 | | Subject: | How should I react to NPB? | | Viewed: | 144 times | | Topic: | Help | |
|
| I am a buyer and
I made an order on March 7th
the price of total item total was around 120 euros
this seller didnt answer me for a week
then charged me 90 euros for the shipping
he didnt say anything about shipping cost on his page
so i didnt know it was gonna be that
and i thought the shipping is too much for what i was ordering
so i asked him to cancel my order
after that he didnt say anything for more than 10 days
then 2 days ago which was 25th
I got NPB alert non-payment buyer
I am not sure I was the wrong one here
then i want to know how i shouldve reacted
or if this is something can be considered unfair
i want to know how i should react from here
|
|
| Author: | Ziegelmeister | | Posted: | Mar 26, 2024 21:52 | | Subject: | Item description too long? | | Viewed: | 88 times | | Topic: | Help | |
|
| Is anyone else having this problem tonight? I'm trying to add sets and
it says I'm below the 255 character limit but when I go to the next screen
I'm told I'm exceeding it.
|
|
| Author: | cassandraann1 | | Posted: | Mar 26, 2024 16:36 | | Subject: | Possible to view details of purged orders? | | Viewed: | 100 times | | Topic: | Help | |
|
| I haven't purchased anything on bricklink since December 2022, and all my
orders are now purged. Is there any way to view details of these purged orders
or is that information completely gone?
|
| Author: | Bgwayman | | Posted: | Mar 26, 2024 15:41 | | Subject: | How can I go about hiding my email? | | Viewed: | 116 times | | Topic: | Help | |
|
| I recently received an email from blservice@bricklink.com regarding best practices
to avoid phishing scams via email and to be proactive with account security.
In said email, one suggestion was to hide the BL and PayPal emails associated
with one's store. I'm unable to find a toggle to hide my email on the
site, so I'm inquiring on how I can do so.
Thanks in advance.
-Bgwayman
|
|
| Author: | ArteP | | Posted: | Mar 26, 2024 03:59 | | Subject: | Dubious identification mails - or not? | | Viewed: | 106 times | | Topic: | Help | |
|
| Hello
I am starting getting paranoid with all those mails we are receiving to identify
our account…🤔.
Could the Bricklink admin / support board please post some information, so we
know what to expect. I cannot believe that support is sending mails with threats
of closing ones account. We have no complains from customers, are paying our
fees … I cannot understand why there should be withhold any customers payments
/ orders? Is that for real?
Does any one else get these mails?
Sincerely, Brickworkers
|
|
| Author: | holycross | | Posted: | Mar 26, 2024 03:37 | | Subject: | problema con il codice di conferma per mail | | Viewed: | 38 times | | Topic: | Help | |
|
| Ciao a tutti, aiutatemi vi prego..
Sono due settimane circa che non riesco ad accedere al mio bricklink e ad evadere
gli ordini perche con il nuovo sistema di log in mi appare la finestra che mi
dice di inserire il codice mandato per mail ma non mi arriva niente per mail!
Ho provato decine e decine di volte, da piu computer e su piu sistemi operativi,
ho mandato almeno 4/5 mail all'assistenza bricklink senza mai ricevere risposta.
Vedo che ho 3 ordini da evadere ma senza questo benedetto codice non riesco neanche
a mandare l'invoice per il pagamento.
per favore aiutatemi
|
|
| Author: | mnlg | | Posted: | Mar 25, 2024 12:25 | | Subject: | Merging wanted lists | | Viewed: | 63 times | | Topic: | Help | |
|
| I created several wanted lists for different parts of a project.
I would like to merge them to make ordering easier.
I tried downloading the individual lists, to reupload them in a new list, but
the format used for downloading isn't supported when uploading (this is really
strange to me, but ok)
So I tried copying the parts to a new list. This worked for the first list. However
when I tried doing the same on the second list, it warned me that at least one
the parts was already in the new list. And yeah, some parts are used by different
lists. I would expect the app to merge them, that is, if both lists have the
same part, then the new list will have 2x that part. But apparently this is not
what happens.
What other options do I have to merge my lists? Other than looking up every individual
part once again.
Thanks.
|
|
| Author: | JamesKane | | Posted: | Mar 25, 2024 06:39 | | Subject: | Add order to parts list | | Viewed: | 43 times | | Topic: | Help | |
|
| Hi all, can I add an order to my parts list.
Or do I need to do it part by part
|
| Author: | Nanne92 | | Posted: | Mar 24, 2024 17:58 | | Subject: | Please delete my Inventar. Thx | | Viewed: | 112 times | | Topic: | Help | |
|
| | Thank you |
| Author: | rankster | | Posted: | Mar 24, 2024 16:42 | | Subject: | Duplicated lots in single order | | Viewed: | 154 times | | Topic: | Technical Issues | |
|
| I've received an order which contains a few duplicated lots while the order
has only one batch and I don't have multiple lots of the same parts in my
inventory since I consolidate all my lots.
I've also checked and the quantity of the brick in the picture is correct,
I have total of 29 in stock.
How is this possible? Any chance the buyer added 4 to the cart and added 5 later?
Shouldn't it be combined to 9 in the cart if I don't have multiple lots
of the same part?
|
|
|
| Author: | Whitten76 | | Posted: | Mar 24, 2024 13:47 | | Subject: | Some kind of pin or just a sprue? | | Viewed: | 138 times | | Topic: | Help | |
|
| We put the Hogarts castle together a few years ago (71043), and I was going through
the extra parts bag we created for it. I came across three of these in black
and three in dark brown. I assume they weren't a real part since I can't
seem to find them anywhere (not brickoganize, bricklink, Google Lens), but I'm
not one that usually keeps sprues or cape boxes. Does anyone know for sure what
it is? (I put the jewel there for scale).
Thanks!
|
|
|
| Author: | Darkus945 | | Posted: | Mar 24, 2024 04:30 | | Subject: | Rubber Belt confusion, what one is it? | | Viewed: | 130 times | | Topic: | Help | |
|
| Hello,
I have made various orders lately, and two were for the same item, x71 - Rubber
Belt Small (Round Cross Section) - Approx. 2 x 2
Sometimes these come in a box, sometimes taken out, both sellers had them listed
as new, I have left feedback for both, but on closer inspection they are either
different parts or have one set been used?
The one on the right is definitely, x71, the one on the left I am not sure. Any
ideas? thanks
|
|
|
| Author: | billkautz3 | | Posted: | Mar 23, 2024 15:23 | | Subject: | MOC purchase part list to wanted list | | Viewed: | 41 times | | Topic: | Help | |
|
| Hi there!
I purchased my first MOC from Rebrickable a few weeks ago and cannot figure out
how to get the list of parts needed outside of the regular LEGO set onto my Bricklink
wanted list? I have made several attempts to transfer or upload the list and
all have failed. I also just tried to search for each individual part, and out
of the first 15 or so parts about half of them are not found.
Please help!
|
|
| Author: | Yourbricks | | Posted: | Mar 23, 2024 12:56 | | Subject: | NSS help about how process in this case. | | Viewed: | 117 times | | Topic: | Help | |
|
| Hello
I received a order for 3 figures a month ago, today buyer open NSS without prior
contact.
"Reason: Seller listed item with error
Details: When checking the items I saw that item SW1112 was not correct.
The body of the minifigure is different than on the picture.
What to do?"
The figure was remove from the set and put in ziplog bag, so really I dont undestand
exactly the problem, I ask to the buyer if he can send me photos or give more
details, so I can undestand the problem and give a possible solution but buyer
didnt answer the emails and NSS is open I didnt have any contact with him.
Help about how I should process in this case?
Thanks
|
|
| Author: | mrlego216 | | Posted: | Mar 23, 2024 11:34 | | Subject: | head | | Viewed: | 98 times | | Topic: | Help | |
|
| I have the following head 3626cpb0808 with a blocked open stud, BL only lists
as hollow stud, how can I get this listed ????????
|
|
| Author: | SteinchendeaIer | | Posted: | Mar 23, 2024 09:33 | | Subject: | NSS is not deleted, BL is not responding | | Viewed: | 158 times | | Topic: | Help | |
|
| Hello everyone,
Maybe you can help me. We have a customer who opened an NSS on February 4th with
the reason that the goods had not been delivered.
According to DHL, the shipment was delivered, the customer does not respond to
messages and does not delete them.
I have already written several times under the link https://www.bricklink.com/helpDesk.asp
that the NSS should please be deleted.
Customer doesn't respond, Bricklink doesn't respond and we're constantly
on the verge of closing our shop if anyone else starts doing this.
Are there other ways to contact Bricklink?
Best regards
|
|
| Author: | FlavioLuisTeron | | Posted: | Mar 22, 2024 18:39 | | Subject: | Item Canceled but no refund. | | Viewed: | 107 times | | Topic: | Help | |
|
| So I asked a seller to cancel an order and they did (Its now set to canceled
) But I didn't get a refund. Does that happen automatically after a few days
or do I need to recontact them to ask what's up?
|
| Author: | karlkp | | Posted: | Mar 22, 2024 16:12 | | Subject: | Separating a trigger from its barrel unbroken | | Viewed: | 112 times | | Topic: | Help | |
|
| Hi all, does anyone know how to safely remove the projectile launcher rapid shooter
trigger small part 18587 from the rapid shooter six barrel, angled barrels part
18588. Mine is a light bluish grey trigger in a black barrel and I need that
barrel to be dark bluish grey. Thanks, Karl.
|
|
| Author: | zanneone | | Posted: | Mar 22, 2024 07:56 | | Subject: | Orient Express Tracks? | | Viewed: | 101 times | | Topic: | Help | |
|
| Hello...I'm thinking of buying the Orient Express Train for my Dad's
70th Birthday (with added motor parts / power up hub etc...Question: Looking
at the inventory the new tracks are similar to the old blue ones. I'm wanting
to buy extra tracks but confused where to start lol...He is currently building
Hogwarts express (with motor) but that has the City tracks different to the ones
featured in the Orient set. Any advice greatly received....Kind regards, zanneone
|
|
| Author: | Nemean | | Posted: | Mar 22, 2024 03:24 | | Subject: | Change filters on Wanted Lists | | Viewed: | 67 times | | Topic: | Help | |
|
| Hi,
Each time I have been logged out of Bricklink and I am heading to my wanted lists.
I have to manually adjust the settings I always use. From 25 per page
to 100 per page. When I change the amount per page, Bricklink always changes
the sort by from Color, Item name to Item Name. Although I want
to keep the Color, Item name as default.
Are there settings somewhere hidden in Bricklink so I can change these settings
to a default without having to do it each time?
|
|
| Author: | sw_lego_lover | | Posted: | Mar 21, 2024 18:35 | | Subject: | Getting quotes | | Viewed: | 113 times | | Topic: | Help | |
|
| Can I get help understanding what the ability is for requesting quotes?
If a seller offers the Quote button then they presumably have to respond, but
otherwise (such as contacting them via BL messaging) there is no responsibility
?
All too many sellers offer no clear pricing for shipping, and I'm not about
to get snookered into paying 30%+ for shipping. In addition, most sellers don't
have a Quote option. This seems quite anti-consumer.
|
|
| Author: | Langos428 | | Posted: | Mar 21, 2024 14:22 | | Subject: | Shipping method - collecting | | Viewed: | 102 times | | Topic: | Help | |
|
| Hi, I want to order some parts from a store in Germany and I am not sure about
the shipping methods. I am ordering from Czechia (I have filled in the delivery
adress). Does shipping by "collecting" mean, that I have to go there
to Germany and pick it up myself or is it like a normal parcel service, only
slower? Thanks for your answers.
|
|
| Author: | par016 | | Posted: | Mar 21, 2024 00:48 | | Subject: | PLEASE help Amin!! Store was hacked!!! | | Viewed: | 98 times | | Topic: | Technical Issues | |
|
| I apologize to the forum for spamming, I am just trying to get an admins attention
and protect my livelihood.
ADMIN,
Newest info: Just got 2 more weird emails. One was confirmation for signing up
to BrickLink under the username par16 asking for email confirmation. another
was a login from a new device. I did not click either.
I don't know what to do. I was Hacked. I foolishly fell for a well times
phishing email and the hacker got access to my account.
The hacker has changed my email, changed my username and is trying to upload
expensive sets to my store. PLEASE HELP I DON'T KNOW WHAT TO DO.
Hacker, continues to delete all my messages, re-open my store, add inventory
etc.
-Pete (par016)
Boston Red Blocks
|
|
| Author: | par016 | | Posted: | Mar 21, 2024 00:45 | | Subject: | ADMIN HELP STORE HACKED!!! | | Viewed: | 73 times | | Topic: | Help | |
|
| I apologize to the forum for spamming, I am just trying to get an admins attention
and protect my livelihood.
ADMIN,
Newest info: Just got 2 more weird emails. One was confirmation for signing up
to BrickLink under the username par16 asking for email confirmation. another
was a login from a new device. I did not click either.
I don't know what to do. I was Hacked. I foolishly fell for a well times
phishing email and the hacker got access to my account.
The hacker has changed my email, changed my username and is trying to upload
expensive sets to my store. PLEASE HELP I DON'T KNOW WHAT TO DO.
Hacker, continues to delete all my messages, re-open my store, add inventory
etc.
-Pete (par016)
Boston Red Blocks
|
|
| Author: | par016 | | Posted: | Mar 21, 2024 00:13 | | Subject: | HELP HACKED | | Viewed: | 49 times | | Topic: | Help | |
|
| ADMIN,
Newest info: Just got 2 more weird emails. One was confirmation for signing up
to BrickLink under the username par16 asking for email confirmation. another
was a login from a new device. I did not click either.
I don't know what to do. I was Hacked. I foolishly fell for a well times
phishing email and the hacker got access to my account.
The hacker has changed my email, changed my username and is trying to upload
expensive sets to my store. PLEASE HELP I DON'T KNOW WHAT TO DO.
Hacker, continues to delete all my messages, re-open my store, add inventory
etc.
-Pete (par016)
Boston Red Blocks
|
|
| Author: | par016 | | Posted: | Mar 21, 2024 00:13 | | Subject: | HELP ADMIN I WAS HACKED!!! | | Viewed: | 139 times | | Topic: | Help | |
|
| ADMIN,
New info: Just got 2 more weird emails. One was confirmation for signing up
to BrickLink under the username par16 asking for email confirmation. another
was a login from a new device. I did not click either.
I don't know what to do. I was Hacked. I foolishly fell for a well times
phishing email and the hacker got access to my account.
The hacker has changed my email, changed my username and is trying to upload
expensive sets to my store. PLEASE HELP I DON'T KNOW WHAT TO DO.
Hacker, continues to delete all my messages, re-open my store, add inventory
etc.
-Pete (par016)
Boston Red Blocks
|
|
| Author: | par016 | | Posted: | Mar 21, 2024 00:04 | | Subject: | HELP STORE HACKED!!! | | Viewed: | 84 times | | Topic: | Help | |
|
| ADMIN,
I don't know what to do. I was Hacked. I foolishly fell for a well times
phishing email and the hacker got access to my account.
The hacker has changed my email, changed my username and is trying to upload
expensive sets to my store. PLEASE HELP I DON'T KNOW WHAT TO DO.
Hacker, continues to delete all my messages, re-open my store, add inventory
etc.
-Pete (par016)
Boston Red Blocks
|
| Author: | Nicholas_morrow | | Posted: | Mar 20, 2024 21:47 | | Subject: | Phishing emails | | Viewed: | 169 times | | Topic: | Technical Issues | |
|
| I have gotten several emails from support@Policyking.net about suspicious activity.
They keep trying to hack into my account.
|
|
| Author: | Shintaku | | Posted: | Mar 20, 2024 18:51 | | Subject: | What powers have newcomers | | Viewed: | 214 times | | Topic: | Help | |
|
| Hello,
I ask for your help because I am stuck in a grotesque situation.
A person who just signed up to bricklink was unable to read the description for
item 5306bc069
Black Electric, Wire with Brick 2 x 2 x 2/3 Pair, 69 Studs
He said that since it's depicted as "PAIR" I should have sent two.
He left me a negative feedback and expected me to send a second for free.
I tried to explain that he was totally wrong and that you do not leave a hasty
feedback this way, to no avail.
So I wrote to BL for feedback removal, and they denied it.
The user wanted me to refund, so I asked him to send me the part, and I would
have refunded him.
He shipped, and in the proof of shipping I saw that he mispelled my surname,
thus when the package came, the postman found no one with the misspelled surname
and the package came back.
Now, when the package comes a second time I will:
- Have lost a lot of time behind this user, and money also.
- gained a negative feedback that is totally unfair and the administrarion refuses
to remove
Is this so easy for a newcomer to ruin the feedback ratio of a 14 years history
bricklink shop? I'm not worried about the single negative, but about the
power that is given to people unable to understand totally what they are doing.
|
|
| Author: | MWHEnterprises | | Posted: | Mar 20, 2024 17:16 | | Subject: | Trying to identify what set old pieces belong | | Viewed: | 81 times | | Topic: | Help | |
|
| I have several vintage bricks with stickers and can't identify what set they
may have come from.
All are 3004 1x2 and have pips -
White with Red Cross Sticker
Blue with Red Cross Sticker
white with telephone sticker
white with crossed knife and fork sticker
White with three colored bar yellow/green/red sticker
Hoping someone can help.
|
|
|
| Author: | MasonBrickStore | | Posted: | Mar 20, 2024 15:08 | | Subject: | Cannot view all past orders received. | | Viewed: | 57 times | | Topic: | Help | |
|
| Hello,
I was looking through my orders received and can only view all the orders I've
gotten since September 2023. However, I have sold many before then but for some
reason they aren't showing up. Do they get deleted automatically after a
while? I just want to get an idea of my gross income from all the orders I've
sent out.
Thanks,
MasonBrickStore
|
| Author: | flord | | Posted: | Mar 20, 2024 14:38 | | Subject: | Ninjago Oni Mask of Deception | | Viewed: | 53 times | | Topic: | Help | |
|
| Does anyone know if the orange mask is supposed to have the Lego trademark inside
the mask? I'm trying to determine if mine is a fake. It's looking that
way.
|
|
| Author: | casa_dilego | | Posted: | Mar 20, 2024 14:34 | | Subject: | Wanted list issue | | Viewed: | 56 times | | Topic: | Help | |
|
| Hi,
I have a wanted list issue. When I want to add somethine I "have" I get
a red banner saying "one item/color combination allowed". But I don't
have any doubles in the list to my knowlegde. I get this message in all my wanted
lists. Also the old ones.
|
|
| Author: | VDWWD | | Posted: | Mar 20, 2024 10:39 | | Subject: | The new My Studio | | Viewed: | 64 times | | Topic: | Technical Issues | |
|
| 1: There is a bug in the new My Studio edit section "Artistic statement",
whenever you make a section of the text bold, it triggers the IP waring:
The following word(s) you entered may infringe on an existing IP in the:
Description
tron
This is because it triggers on the html tag "", which
it should ignore.
2: The "Do not show again" checkbox in the popup "Are you
sure you want to edit your design?" Does nothing. The message keeps on appearing.
3: I cannot at a glance see if there are any new comments on my designs.
In the old version there was a "comments: 3" part, but in the new version
you have to view each design manually to check if there is a new comment (maybe
there is an email setting to get comment notifications, but I have not found
it).
4: The Discussion Forum could use an update, it is ancient in both design
and functionality. And maybe Captcha on user registration to block all the gummy
bots?
|
|
| Author: | evjhaveri | | Posted: | Mar 20, 2024 06:48 | | Subject: | Not getting orders | | Viewed: | 175 times | | Topic: | Help | |
|
| Hi all,
I haven’t been getting orders for the past few weeks, but before that I used
to get 1-3 a week. I wanted to ask if there was something wrong with my shop
or how I could get more orders? I have added about 10k more pieces this year
and am still slow on orders. Also, I tried to lower my shipping as much as possible
in order to be able to pay the PayPal and Bricklink fees. (I do currently use
pirate ship)
Thank you so much for your help
|
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Jordan
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China, Anhui
Finland, Varsinais-Suomi
Czech Republic, Zlínský Kraj
Croatia, Varaždin
Austria, Niederösterreich
Australia, South Australia
Lithuania, Vilnius
Switzerland, Solothurn
)
)
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United Kingdom, Wales
South Korea, Seoul
)
)
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