| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Mkwill96  | | Posted: | Apr 10, 2024 18:42 | | Subject: | Order Refund timeframe | | Viewed: | 89 times | | Topic: | Problem Order | |
| I have placed an order on a store and he hasn't shipped in 3 weeks and hasn't
replied so I've logged a NSS, seller says he's refunded me but I haven't
received anything. (STRIPE PAYMENT). Am wondering how long I should wait for
the refund. (Refund initiated on 8th April)
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| Author: | Tanti | | Posted: | Apr 8, 2024 15:38 | | Subject: | Re: How do I remove part of an order | | Viewed: | 31 times | | Topic: | Problem Order | |
| problem center
order item
In Problem Order, gylman writes:
| | Buyer ordered several items from my store, but I could not find a couple of them.
Buyer is willing to go ahead with the rest of the order. Is there a way to
delete just the items that I don't have? Rather than cancel the whole order
and have the buyer re-do it?
Thanks
|
|
| Author: | Dhobeck | | Posted: | Apr 8, 2024 14:54 | | Subject: | Re: How do I remove part of an order | | Viewed: | 23 times | | Topic: | Problem Order | |
| In Problem Order, Nubs_Select writes:
| | the simplest way is to refund the items is paid and if not paid then to add a
credit to the order amount for them
|
I had to to that with one of my last order missing 3 of 3866 items
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| Author: | SylvainLS | | Posted: | Apr 8, 2024 12:45 | | Subject: | Re: COMPLETING ORDERS X 2 | | Viewed: | 41 times | | Topic: | Problem Order | |
| In Problem Order, lesley2459 writes:
| | Hi
can anyone help wiith the following 2 orders
first order has been completed satisfactorally but it will not allow me to mark
as complete even though both myself and my customer have left good feedback ..the
completed bar is missing (have written to helpdesk twice with no response)
|
I don’t know why neither of you can… but I know sellers needing or being able
to mark orders complete always spawn discussions: https://www.bricklink.com/message.asp?ID=1462094
| | second order..the customer has requested cancellation of their order after paying
as they have changed their mind..i agreed providing they covered the unrefundable
part of the paypal fees ..which they are happy to do
i have processed the refund including going into the refund on bricklink part
but it will not let me cancel the order and update my inventory
|
If you didn’t refund the whole order, you can’t cancel it.
Otherwise, this scenario would be possible: buyer pays 100, seller refunds 1
and cancels, buyer can’t do anything on BL.
(With luck, buyer can do something with PayPal or Stripe to get the remaining
99.)
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| Author: | lesley2459 | | Posted: | Apr 8, 2024 12:37 | | Subject: | COMPLETING ORDERS X 2 | | Viewed: | 129 times | | Topic: | Problem Order | |
| Hi
can anyone help wiith the following 2 orders
first order has been completed satisfactorally but it will not allow me to mark
as complete even though both myself and my customer have left good feedback ..the
completed bar is missing (have written to helpdesk twice with no response)
second order..the customer has requested cancellation of their order after paying
as they have changed their mind..i agreed providing they covered the unrefundable
part of the paypal fees ..which they are happy to do
i have processed the refund including going into the refund on bricklink part
but it will not let me cancel the order and update my inventory
any suggestions welcome
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