Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | infinibrix  | | Posted: | Apr 7, 2024 16:15 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 30 times | | Topic: | Problem | |
|
| In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?
|
It could, but on the other hand and just like NPB: as soon as you're using
auto checkout instant payment, all this cease to be a concern.
|
But we're not all using Instant checkout and so are you suggesting that we
all should be
|
Frankly? In 2024? With all those Consumer laws saying a transaction isn't
valid if the buyer doesn't see and agree to pay the final price?
Yes.
|
If the consumer sees and agrees to pay the final price after SEEING a manual
invoiced order or quote then what is the difference? It is only Bricklinks platform
itself that insists a transaction is a binding contract, not the individual sellers
many of who will happily allow a buyer to cancel should they wish to regardless
of an item being out of stock or not hence I raise the suggestion that buyers
should not be hit with NPB's and manual invoiced orders should be treated
as quotes to help prevent this situation so that buyers can shop with confidence
|
Yes, legally in many Countries, buyers are NOT bound by any contract if the
final total price isn't shown on his screen and the buyer doesn't confirm
his will to pay this exact total amount.
But, then, it's old BrickLink way again, juste like talked somewhere else
Anyway, sellers should develop ac/ip the more they can, it *really* is closer
to what's nowadays expected while buying on line, and it does simplify problems
of cancellation, NPB, IRR, and so many.
Of course you do as you wish.
But whatever the difficulty is (I've set up 110 Shipping Methods), frankly
I'll never go back to the old way, it's FAR too convenient.
|
Its not convenient if you sell across multiple platforms and don't want to
rely on third party software to keep stock in check however I already under list
what I sell on each platform with backup stock to help better prevent stock oversights
but the less of a safety net I have with being able to double check stock before
taking any payment the more cautious I have to be about how much inventory I
list here which serves no one, least of all my customers.
At the end of the day if an alternative way of buying doesn't directly affect
a customer then there should be no reason to dismiss that alternative method
in a negative context. If buyers want to be down with the 2024 ways and only
want to shop with sellers that offer IC then that is fine and I don't have
an issue with losing some business therefore where is the harm? However I honestly
believe if a customer wants a part badly enough they will shop with that seller
irrespective of instant checkout or manual invoice/quotes
|
 |
| Author: | 1001bricks | | Posted: | Apr 7, 2024 14:27 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 29 times | | Topic: | Problem | |
|
| In Problem, infinibrix writes:
| | In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?
|
It could, but on the other hand and just like NPB: as soon as you're using
auto checkout instant payment, all this cease to be a concern.
|
But we're not all using Instant checkout and so are you suggesting that we
all should be
|
Frankly? In 2024? With all those Consumer laws saying a transaction isn't
valid if the buyer doesn't see and agree to pay the final price?
Yes.
|
If the consumer sees and agrees to pay the final price after SEEING a manual
invoiced order or quote then what is the difference? It is only Bricklinks platform
itself that insists a transaction is a binding contract, not the individual sellers
many of who will happily allow a buyer to cancel should they wish to regardless
of an item being out of stock or not hence I raise the suggestion that buyers
should not be hit with NPB's and manual invoiced orders should be treated
as quotes to help prevent this situation so that buyers can shop with confidence
|
Yes, legally in many Countries, buyers are NOT bound by any contract if the
final total price isn't shown on his screen and the buyer doesn't confirm
his will to pay this exact total amount.
But, then, it's old BrickLink way again, juste like talked somewhere else
Anyway, sellers should develop ac/ip the more they can, it *really* is closer
to what's nowadays expected while buying on line, and it does simplify problems
of cancellation, NPB, IRR, and so many.
Of course you do as you wish.
But whatever the difficulty is (I've set up 110 Shipping Methods), frankly
I'll never go back to the old way, it's FAR too convenient.
|
|
| Author: | infinibrix | | Posted: | Apr 7, 2024 14:12 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 48 times | | Topic: | Problem | |
|
| In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?
|
It could, but on the other hand and just like NPB: as soon as you're using
auto checkout instant payment, all this cease to be a concern.
|
But we're not all using Instant checkout and so are you suggesting that we
all should be
|
Frankly? In 2024? With all those Consumer laws saying a transaction isn't
valid if the buyer doesn't see and agree to pay the final price?
Yes.
|
If the consumer sees and agrees to pay the final price after SEEING a manual
invoiced order or quote then what is the difference? It is only Bricklinks platform
itself that insists a transaction is a binding contract, not the individual sellers
many of who will happily allow a buyer to cancel should they wish to regardless
of an item being out of stock or not hence I raise the suggestion that buyers
should not be hit with NPB's and manual invoiced orders should be treated
as quotes to help prevent this situation so that buyers can shop with confidence
|
|
| Author: | 1001bricks | | Posted: | Apr 7, 2024 12:57 | | Subject: | Re: Getting logged out/Search function | | Viewed: | 62 times | | Topic: | Problem | |
|
| In Problem, UTLF writes:
| | | | The things is; most of us are VERY happy this site exists.
And for a site, at least, just staying alive is already a huge task 
I'm very thankful to them for this.
|
"Thanks for doing the bare minimum & paying server fees so the site stays
up!"
|
Server fees? Check eBay with what... CAD 50 per month shop + 10% cut or such
silly numbers? Server (+ people) fees are really neglectible here.
| | I love Bricklink like everyone else, but I am not a fan of the way it is handled
(if you even want to consider what they've been doing as "handling"
it)
|
I'm not fan either of their silent deployments (like one 2 days ago which
- again - broke BrickStore), zero or BS communication, working on things nobody
cares, and so on.
But I can't and you probably shouldn't decently deny it's working
quite reliably, and for cheap.
|
|
| Author: | 1001bricks | | Posted: | Apr 7, 2024 12:49 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 32 times | | Topic: | Problem | |
|
| In Problem, infinibrix writes:
| | In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?
|
It could, but on the other hand and just like NPB: as soon as you're using
auto checkout instant payment, all this cease to be a concern.
|
But we're not all using Instant checkout and so are you suggesting that we
all should be
|
Frankly? In 2024? With all those Consumer laws saying a transaction isn't
valid if the buyer doesn't see and agree to pay the final price?
Yes.
PS: of course there can be exceptions like shipping Raised Baseplates to North
Korea can be difficult to auto quote. But exceptions are part of rules.
|
|
| Author: | infinibrix | | Posted: | Apr 7, 2024 12:19 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 23 times | | Topic: | Problem | |
|
| In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?
|
It could, but on the other hand and just like NPB: as soon as you're using
auto checkout instant payment, all this cease to be a concern.
|
But we're not all using Instant checkout and so are you suggesting that we
all should be and that no improvements can and should be made to manual order
invoicing?
Ideally I would rather these manual orders be treated as quotes anyway for reasons
outlined here:-
https://www.bricklink.com/message.asp?ID=1460675
|
|
| Author: | infinibrix | | Posted: | Apr 7, 2024 11:54 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 27 times | | Topic: | Problem | |
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| In Problem, TheBrickGuys writes:
| | | | Does it even really need the customer to approve the change? If so why?
|
In answer to at least this one question is that it is very important for the
customer to be involved in the process of changing quantities of parts in their
order. Imagine a customer places an order for a build but as the store is filling
the order he realizes that he is 4 short of one part, 3 short of another and
20 short of yet still another. If the store can just change the qty of what is
ordered without the customers approval then the customer's order will be
all screwed up.
This is just one example. There is certainly room for improvement but the customer
should always be part of any qty change in the orders they place.
Jim
|
Yes of course but that doesn't mean the customer won't still be notified
of the changes?
Only I don't see the difference between receiving an email stating "Item
is out of stock, do you approve the removal request" and "Item is out
of stock and has therefore been removed from your order"
Again whether I ask my customer to approve the change or not won't change
the fact that the item is unavailable and won't be included in the order.
Yes the customer at this point should be entitled to cancel the whole order if
this is a critical part of it however this then goes back to my previous argument
where I feel its important to turn all non instant checkout orders into quotes
where stock is held for 24 hours and customer can freely cancel if they are
unhappy with any aspect of the invoice/quote:-
https://www.bricklink.com/message.asp?ID=1460675
|
|
| Author: | here4bricks614 | | Posted: | Apr 7, 2024 11:18 | | Subject: | Re: Getting logged out/Search function | | Viewed: | 26 times | | Topic: | Problem | |
|
| In Problem, yorbrick writes:
| | In Problem, here4bricks614 writes:
| | How do I stop this website from logging me out on mobile browsers despite the
preferences cookies being enabled? I’ve been logged out four times today.
|
Which browser? Are you using one with a setting that clears cookies when closing
the browser?
| | Why is the search function absolute garbage? I tried to look for solutions using
a few words and they were all excluded from the search results.
|
Searching for what? LEGO parts, or how to solve your issue?
|
Chrome browser. No.
How to solve my issue. I seem to remember another search feature that works better
than the main one.
|
|
| Author: | yorbrick | | Posted: | Apr 7, 2024 03:59 | | Subject: | Re: Getting logged out/Search function | | Viewed: | 29 times | | Topic: | Problem | |
|
| In Problem, here4bricks614 writes:
| | How do I stop this website from logging me out on mobile browsers despite the
preferences cookies being enabled? I’ve been logged out four times today.
|
Which browser? Are you using one with a setting that clears cookies when closing
the browser?
| | Why is the search function absolute garbage? I tried to look for solutions using
a few words and they were all excluded from the search results.
|
Searching for what? LEGO parts, or how to solve your issue?
|
| Author: | here4bricks614 | | Posted: | Apr 7, 2024 02:24 | | Subject: | Re: Getting logged out/Search function | | Viewed: | 25 times | | Topic: | Problem | |
|
| Yes, the fifth log out and subsequent “ID and Password Mismatch” error make that
evident.
|
| Author: | zorbanj | | Posted: | Apr 7, 2024 01:00 | | Subject: | Re: Getting logged out/Search function | | Viewed: | 29 times | | Topic: | Problem | |
|
| In Problem, here4bricks614 writes:
| |
This is nothing short of frustrating. Did the people “running” this site outsource
that responsibility to a chimp on an entire pharmacy’s worth of drugs? Is that
why nothing productive is getting done? Does this site even have an analytics
team?
|
Your account is close to 4 years old. That's enough time to glean that this
site is to be used as is. Complaining won't change anything.
|
|
| Author: | 1001bricks | | Posted: | Apr 7, 2024 00:58 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 31 times | | Topic: | Problem | |
|
| In Problem, infinibrix writes:
| | My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?
|
It could, but on the other hand and just like NPB: as soon as you're using
auto checkout instant payment, all this cease to be a concern.
|
|
| Author: | TheBrickGuys | | Posted: | Apr 7, 2024 00:20 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 32 times | | Topic: | Problem | |
|
| | | Does it even really need the customer to approve the change? If so why?
|
In answer to at least this one question is that it is very important for the
customer to be involved in the process of changing quantities of parts in their
order. Imagine a customer places an order for a build but as the store is filling
the order he realizes that he is 4 short of one part, 3 short of another and
20 short of yet still another. If the store can just change the qty of what is
ordered without the customers approval then the customer's order will be
all screwed up.
This is just one example. There is certainly room for improvement but the customer
should always be part of any qty change in the orders they place.
Jim
|
|
| Author: | TheBrickGuys | | Posted: | Apr 6, 2024 23:52 | | Subject: | Re: Getting logged out/Search function | | Viewed: | 30 times | | Topic: | Problem | |
|
| In Problem, 1001bricks writes:
| | In Problem, here4bricks614 writes:
| | In Problem, 1001bricks writes:
| | In Problem, here4bricks614 writes:
| | How do I stop this website from logging me out on mobile browsers despite the
preferences cookies being enabled? I’ve been logged out four times today.
|
Site is old.
| | Why is the search function absolute garbage? I tried to look for solutions using
a few words and they were all excluded from the search results.
|
Site is old.
They're mostly focusing on Taxes (not even all of them) and Security.
But the Shipping methods are working (ignoring the fact you can't import/export
them), Buy All's a good move - but assuming Wanted-lists would work properly.
Collection is our latest joke.
Ah, but Studio is outstandigly good!
The rest works relatively well and reliably, but as if it was 2000 - see this
Forum?
|
This is nothing short of frustrating. Did the people “running” this site outsource
that responsibility to a chimp on an entire pharmacy’s worth of drugs? Is that
why nothing productive is getting done? Does this site even have an analytics
team?
|
The things is; most of us are VERY happy this site exists.
And for a site, at least, just staying alive is already a huge task
I'm very thankful to them for this.
|
+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1+1
and several more.
|
|
| Author: | here4bricks614 | | Posted: | Apr 6, 2024 19:57 | | Subject: | Re: Getting logged out/Search function | | Viewed: | 31 times | | Topic: | Problem | |
|
| In Problem, 1001bricks writes:
| | In Problem, here4bricks614 writes:
| | In Problem, 1001bricks writes:
| | In Problem, here4bricks614 writes:
| | How do I stop this website from logging me out on mobile browsers despite the
preferences cookies being enabled? I’ve been logged out four times today.
|
Site is old.
| | Why is the search function absolute garbage? I tried to look for solutions using
a few words and they were all excluded from the search results.
|
Site is old.
They're mostly focusing on Taxes (not even all of them) and Security.
But the Shipping methods are working (ignoring the fact you can't import/export
them), Buy All's a good move - but assuming Wanted-lists would work properly.
Collection is our latest joke.
Ah, but Studio is outstandigly good!
The rest works relatively well and reliably, but as if it was 2000 - see this
Forum?
|
This is nothing short of frustrating. Did the people “running” this site outsource
that responsibility to a chimp on an entire pharmacy’s worth of drugs? Is that
why nothing productive is getting done? Does this site even have an analytics
team?
|
The things is; most of us are VERY happy this site exists.
And for a site, at least, just staying alive is already a huge task
I'm very thankful to them for this.
|
Improving user experience should be high on the list of priorities, but we see
constant complaints from new users and small stores. The focus seems to be around
features that people aren’t asking for.
|
|
| Author: | 1001bricks | | Posted: | Apr 6, 2024 19:44 | | Subject: | Re: Getting logged out/Search function | | Viewed: | 28 times | | Topic: | Problem | |
|
| In Problem, here4bricks614 writes:
| | In Problem, 1001bricks writes:
| | In Problem, here4bricks614 writes:
| | How do I stop this website from logging me out on mobile browsers despite the
preferences cookies being enabled? I’ve been logged out four times today.
|
Site is old.
| | Why is the search function absolute garbage? I tried to look for solutions using
a few words and they were all excluded from the search results.
|
Site is old.
They're mostly focusing on Taxes (not even all of them) and Security.
But the Shipping methods are working (ignoring the fact you can't import/export
them), Buy All's a good move - but assuming Wanted-lists would work properly.
Collection is our latest joke.
Ah, but Studio is outstandigly good!
The rest works relatively well and reliably, but as if it was 2000 - see this
Forum?
|
This is nothing short of frustrating. Did the people “running” this site outsource
that responsibility to a chimp on an entire pharmacy’s worth of drugs? Is that
why nothing productive is getting done? Does this site even have an analytics
team?
|
The things is; most of us are VERY happy this site exists.
And for a site, at least, just staying alive is already a huge task
I'm very thankful to them for this.
|
|
| Author: | here4bricks614 | | Posted: | Apr 6, 2024 19:38 | | Subject: | Re: Getting logged out/Search function | | Viewed: | 33 times | | Topic: | Problem | |
|
| In Problem, 1001bricks writes:
| | In Problem, here4bricks614 writes:
| | How do I stop this website from logging me out on mobile browsers despite the
preferences cookies being enabled? I’ve been logged out four times today.
|
Site is old.
| | Why is the search function absolute garbage? I tried to look for solutions using
a few words and they were all excluded from the search results.
|
Site is old.
They're mostly focusing on Taxes (not even all of them) and Security.
But the Shipping methods are working (ignoring the fact you can't import/export
them), Buy All's a good move - but assuming Wanted-lists would work properly.
Collection is our latest joke.
Ah, but Studio is outstandigly good!
The rest works relatively well and reliably, but as if it was 2000 - see this
Forum?
|
This is nothing short of frustrating. Did the people “running” this site outsource
that responsibility to a chimp on an entire pharmacy’s worth of drugs? Is that
why nothing productive is getting done? Does this site even have an analytics
team?
|
|
| Author: | 1001bricks | | Posted: | Apr 6, 2024 19:32 | | Subject: | Re: Getting logged out/Search function | | Viewed: | 35 times | | Topic: | Problem | |
|
| In Problem, here4bricks614 writes:
| | How do I stop this website from logging me out on mobile browsers despite the
preferences cookies being enabled? I’ve been logged out four times today.
|
Site is old.
| | Why is the search function absolute garbage? I tried to look for solutions using
a few words and they were all excluded from the search results.
|
Site is old.
They're mostly focusing on Taxes (not even all of them) and Security.
But the Shipping methods are working (ignoring the fact you can't import/export
them), Buy All's a good move - but assuming Wanted-lists would work properly.
Collection is our latest joke.
Ah, but Studio is outstandigly good!
The rest works relatively well and reliably, but as if it was 2000 - see this
Forum?
|
|
| Author: | here4bricks614 | | Posted: | Apr 6, 2024 18:41 | | Subject: | Getting logged out/Search function | | Viewed: | 86 times | | Topic: | Problem | |
|
| How do I stop this website from logging me out on mobile browsers despite the
preferences cookies being enabled? I’ve been logged out four times today.
Why is the search function absolute garbage? I tried to look for solutions using
a few words and they were all excluded from the search results.
|
|
| Author: | infinibrix | | Posted: | Apr 5, 2024 19:23 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 34 times | | Topic: | Problem | |
|
| In Problem, hpoort writes:
| | In Problem, infinibrix writes:
| | In Problem, Bricklord writes:
| | I would posit that the problem isn't with the process being overly complicated
but with the users themselves. Most are simply too lazy to read anything, and
couple that with the managements insistence on pandering to those glued to their
phones as opposed to using a proper computer and that accounts for 90%+ of the
issues with Buyers claiming to have problems doing something on here. My experience
anyway.
|
This may be the case to an extent but if we're to accept that as the reason
then all the more reason to simplify and change the process. The thing is I'm
dealing with a newish buyer anyway and so the whole site to them no doubt already
looks quite complex. The other thing is from their point of view they just want
to order what they need. They don't want to read lots of processes, read
store terms or hunt around for links and so I feel they have every right to be
lazy in that respect and I think if Bricklink wants more people shopping here
then things overall need to be simplified.
For starters why is it you can cancel an order without a customers approval but
your can't amend an order without their approval?
Even if I've made a stock oversight and its my own fault. I still have to
make the change to the order regardless of whether the customer approves or not?
Therefore why bother having to inconvenience the customer even further with having
to approve/accept the change. The process for the customer should be simple,
either they accept the changes I've made to the order or we agree to cancel
the order in its entirety there is no need for them to need to hunt down a link
to approve anything?
|
Or approach it differently and don't bother the buyer at all:
- you were offering the items for sale and according to TOS had them in hand
- you made the stock oversight if you accidentally didn't have them in hand
- you are well versed on Bricklink and can easily buy the missing parts
- you can simply inform the buyer that a slight delay may occur because you are
doing your best to provide them with the quality parts that they expect of you
- and you ship out the order complete.
|
And all your comments here come from your own personal experience of selling?
Your viewpoint here only shows me that you lack all tolerance and understanding.
A transaction works both ways, You expect sellers to provide you with everything
you need, a complex, diverse range of tiny parts whilst holding them fully accountable
for even the smallest of oversights and this is prior to an order even having
been paid for??
Sellers may very well pander to your expectations but if they feel your being
too one sided they may not wish to do business with you for a second time - Red
Flag Alert!
|
|
| Author: | hpoort | | Posted: | Apr 5, 2024 12:30 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 28 times | | Topic: | Problem | |
|
| In Problem, infinibrix writes:
| | In Problem, Bricklord writes:
| | I would posit that the problem isn't with the process being overly complicated
but with the users themselves. Most are simply too lazy to read anything, and
couple that with the managements insistence on pandering to those glued to their
phones as opposed to using a proper computer and that accounts for 90%+ of the
issues with Buyers claiming to have problems doing something on here. My experience
anyway.
|
This may be the case to an extent but if we're to accept that as the reason
then all the more reason to simplify and change the process. The thing is I'm
dealing with a newish buyer anyway and so the whole site to them no doubt already
looks quite complex. The other thing is from their point of view they just want
to order what they need. They don't want to read lots of processes, read
store terms or hunt around for links and so I feel they have every right to be
lazy in that respect and I think if Bricklink wants more people shopping here
then things overall need to be simplified.
For starters why is it you can cancel an order without a customers approval but
your can't amend an order without their approval?
Even if I've made a stock oversight and its my own fault. I still have to
make the change to the order regardless of whether the customer approves or not?
Therefore why bother having to inconvenience the customer even further with having
to approve/accept the change. The process for the customer should be simple,
either they accept the changes I've made to the order or we agree to cancel
the order in its entirety there is no need for them to need to hunt down a link
to approve anything?
|
Or approach it differently and don't bother the buyer at all:
- you were offering the items for sale and according to TOS had them in hand
- you made the stock oversight if you accidentally didn't have them in hand
- you are well versed on Bricklink and can easily buy the missing parts
- you can simply inform the buyer that a slight delay may occur because you are
doing your best to provide them with the quality parts that they expect of you
- and you ship out the order complete.
|
|
| Author: | runner.caller | | Posted: | Apr 5, 2024 11:21 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 47 times | | Topic: | Problem | |
|
| In Problem, infinibrix writes:
| | My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?
A buyer has asked me to reduce the quantities they have ordered on a couple of
items from their order and whilst I have no issue submitting the request they
always seem to struggle to approve it despite me spending lots of extra time
trying to explain and direct them to 'MY BL' and then 'MY ACTIVITY'
to locate and approve the request
Does it even really need the customer to approve the change? If so why?
If this is required it really needs to be much, much easier for the customer
to do as the last thing I want is to frustrate my customer unduly before we've
even started especially since they actually originally asked me to cancel the
whole order so they could re-order what they needed (They asked me this twice
already!) but since it was only a couple of small adjustments I suggested against
this on the basis that cancelled orders make things messy and are not an ideal
look for a seller (Potential fee avoidance attempts from BL's point of view!)
any other sellers experience similar problems?
|
I've never gotten it to work when it's an IC order, so I just end up
eating the selling fees on items that were sold, refunded. And then I re-list
the item later.
I guess if Bricklink made it easier, they would miss out on revenue so they're
actually incentivized not to make it easier.
|
|
| Author: | Stellar | | Posted: | Apr 5, 2024 11:17 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 30 times | | Topic: | Problem | |
|
| In Problem, qwertyboy writes:
| | In Problem, infinibrix writes:
| | My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?
A buyer has asked me to reduce the quantities they have ordered on a couple of
items from their order and whilst I have no issue submitting the request they
always seem to struggle to approve it despite me spending lots of extra time
trying to explain and direct them to 'MY BL' and then 'MY ACTIVITY'
to locate and approve the request
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We always send them the link that goes directly to that page:
https://www.bricklink.com/retractOrderItem.asp
Niek.
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Me too!
Sergio
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| Author: | qwertyboy | | Posted: | Apr 5, 2024 10:34 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 41 times | | Topic: | Problem | |
|
| In Problem, infinibrix writes:
| | My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?
A buyer has asked me to reduce the quantities they have ordered on a couple of
items from their order and whilst I have no issue submitting the request they
always seem to struggle to approve it despite me spending lots of extra time
trying to explain and direct them to 'MY BL' and then 'MY ACTIVITY'
to locate and approve the request
|
We always send them the link that goes directly to that page:
https://www.bricklink.com/retractOrderItem.asp
Niek.
|
|
| Author: | infinibrix | | Posted: | Apr 5, 2024 06:32 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 45 times | | Topic: | Problem | |
|
| In Problem, Bricklord writes:
| | I would posit that the problem isn't with the process being overly complicated
but with the users themselves. Most are simply too lazy to read anything, and
couple that with the managements insistence on pandering to those glued to their
phones as opposed to using a proper computer and that accounts for 90%+ of the
issues with Buyers claiming to have problems doing something on here. My experience
anyway.
|
This may be the case to an extent but if we're to accept that as the reason
then all the more reason to simplify and change the process. The thing is I'm
dealing with a newish buyer anyway and so the whole site to them no doubt already
looks quite complex. The other thing is from their point of view they just want
to order what they need. They don't want to read lots of processes, read
store terms or hunt around for links and so I feel they have every right to be
lazy in that respect and I think if Bricklink wants more people shopping here
then things overall need to be simplified.
For starters why is it you can cancel an order without a customers approval but
your can't amend an order without their approval?
Even if I've made a stock oversight and its my own fault. I still have to
make the change to the order regardless of whether the customer approves or not?
Therefore why bother having to inconvenience the customer even further with having
to approve/accept the change. The process for the customer should be simple,
either they accept the changes I've made to the order or we agree to cancel
the order in its entirety there is no need for them to need to hunt down a link
to approve anything?
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