Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | infinibrix  | | Posted: | Apr 7, 2024 16:15 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 30 times | | Topic: | Problem | |
|
| In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?
|
It could, but on the other hand and just like NPB: as soon as you're using
auto checkout instant payment, all this cease to be a concern.
|
But we're not all using Instant checkout and so are you suggesting that we
all should be
|
Frankly? In 2024? With all those Consumer laws saying a transaction isn't
valid if the buyer doesn't see and agree to pay the final price?
Yes.
|
If the consumer sees and agrees to pay the final price after SEEING a manual
invoiced order or quote then what is the difference? It is only Bricklinks platform
itself that insists a transaction is a binding contract, not the individual sellers
many of who will happily allow a buyer to cancel should they wish to regardless
of an item being out of stock or not hence I raise the suggestion that buyers
should not be hit with NPB's and manual invoiced orders should be treated
as quotes to help prevent this situation so that buyers can shop with confidence
|
Yes, legally in many Countries, buyers are NOT bound by any contract if the
final total price isn't shown on his screen and the buyer doesn't confirm
his will to pay this exact total amount.
But, then, it's old BrickLink way again, juste like talked somewhere else
Anyway, sellers should develop ac/ip the more they can, it *really* is closer
to what's nowadays expected while buying on line, and it does simplify problems
of cancellation, NPB, IRR, and so many.
Of course you do as you wish.
But whatever the difficulty is (I've set up 110 Shipping Methods), frankly
I'll never go back to the old way, it's FAR too convenient.
|
Its not convenient if you sell across multiple platforms and don't want to
rely on third party software to keep stock in check however I already under list
what I sell on each platform with backup stock to help better prevent stock oversights
but the less of a safety net I have with being able to double check stock before
taking any payment the more cautious I have to be about how much inventory I
list here which serves no one, least of all my customers.
At the end of the day if an alternative way of buying doesn't directly affect
a customer then there should be no reason to dismiss that alternative method
in a negative context. If buyers want to be down with the 2024 ways and only
want to shop with sellers that offer IC then that is fine and I don't have
an issue with losing some business therefore where is the harm? However I honestly
believe if a customer wants a part badly enough they will shop with that seller
irrespective of instant checkout or manual invoice/quotes
|
 |
| Author: | 1001bricks | | Posted: | Apr 7, 2024 14:27 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 29 times | | Topic: | Problem | |
|
| In Problem, infinibrix writes:
| | In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?
|
It could, but on the other hand and just like NPB: as soon as you're using
auto checkout instant payment, all this cease to be a concern.
|
But we're not all using Instant checkout and so are you suggesting that we
all should be
|
Frankly? In 2024? With all those Consumer laws saying a transaction isn't
valid if the buyer doesn't see and agree to pay the final price?
Yes.
|
If the consumer sees and agrees to pay the final price after SEEING a manual
invoiced order or quote then what is the difference? It is only Bricklinks platform
itself that insists a transaction is a binding contract, not the individual sellers
many of who will happily allow a buyer to cancel should they wish to regardless
of an item being out of stock or not hence I raise the suggestion that buyers
should not be hit with NPB's and manual invoiced orders should be treated
as quotes to help prevent this situation so that buyers can shop with confidence
|
Yes, legally in many Countries, buyers are NOT bound by any contract if the
final total price isn't shown on his screen and the buyer doesn't confirm
his will to pay this exact total amount.
But, then, it's old BrickLink way again, juste like talked somewhere else
Anyway, sellers should develop ac/ip the more they can, it *really* is closer
to what's nowadays expected while buying on line, and it does simplify problems
of cancellation, NPB, IRR, and so many.
Of course you do as you wish.
But whatever the difficulty is (I've set up 110 Shipping Methods), frankly
I'll never go back to the old way, it's FAR too convenient.
|
|
| Author: | infinibrix | | Posted: | Apr 7, 2024 14:12 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 48 times | | Topic: | Problem | |
|
| In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?
|
It could, but on the other hand and just like NPB: as soon as you're using
auto checkout instant payment, all this cease to be a concern.
|
But we're not all using Instant checkout and so are you suggesting that we
all should be
|
Frankly? In 2024? With all those Consumer laws saying a transaction isn't
valid if the buyer doesn't see and agree to pay the final price?
Yes.
|
If the consumer sees and agrees to pay the final price after SEEING a manual
invoiced order or quote then what is the difference? It is only Bricklinks platform
itself that insists a transaction is a binding contract, not the individual sellers
many of who will happily allow a buyer to cancel should they wish to regardless
of an item being out of stock or not hence I raise the suggestion that buyers
should not be hit with NPB's and manual invoiced orders should be treated
as quotes to help prevent this situation so that buyers can shop with confidence
|
|
| Author: | 1001bricks | | Posted: | Apr 7, 2024 12:57 | | Subject: | Re: Getting logged out/Search function | | Viewed: | 62 times | | Topic: | Problem | |
|
| In Problem, UTLF writes:
| | | | The things is; most of us are VERY happy this site exists.
And for a site, at least, just staying alive is already a huge task 
I'm very thankful to them for this.
|
"Thanks for doing the bare minimum & paying server fees so the site stays
up!"
|
Server fees? Check eBay with what... CAD 50 per month shop + 10% cut or such
silly numbers? Server (+ people) fees are really neglectible here.
| | I love Bricklink like everyone else, but I am not a fan of the way it is handled
(if you even want to consider what they've been doing as "handling"
it)
|
I'm not fan either of their silent deployments (like one 2 days ago which
- again - broke BrickStore), zero or BS communication, working on things nobody
cares, and so on.
But I can't and you probably shouldn't decently deny it's working
quite reliably, and for cheap.
|
|
| Author: | 1001bricks | | Posted: | Apr 7, 2024 12:49 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 32 times | | Topic: | Problem | |
|
| In Problem, infinibrix writes:
| | In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?
|
It could, but on the other hand and just like NPB: as soon as you're using
auto checkout instant payment, all this cease to be a concern.
|
But we're not all using Instant checkout and so are you suggesting that we
all should be
|
Frankly? In 2024? With all those Consumer laws saying a transaction isn't
valid if the buyer doesn't see and agree to pay the final price?
Yes.
PS: of course there can be exceptions like shipping Raised Baseplates to North
Korea can be difficult to auto quote. But exceptions are part of rules.
|
|
| Author: | infinibrix | | Posted: | Apr 7, 2024 12:19 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 23 times | | Topic: | Problem | |
|
| In Problem, 1001bricks writes:
| | In Problem, infinibrix writes:
| | My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?
|
It could, but on the other hand and just like NPB: as soon as you're using
auto checkout instant payment, all this cease to be a concern.
|
But we're not all using Instant checkout and so are you suggesting that we
all should be and that no improvements can and should be made to manual order
invoicing?
Ideally I would rather these manual orders be treated as quotes anyway for reasons
outlined here:-
https://www.bricklink.com/message.asp?ID=1460675
|
|
| Author: | infinibrix | | Posted: | Apr 7, 2024 11:54 | | Subject: | Re: Order Item Removal Requests Too Complicated! | | Viewed: | 27 times | | Topic: | Problem | |
|
| In Problem, TheBrickGuys writes:
| | | | Does it even really need the customer to approve the change? If so why?
|
In answer to at least this one question is that it is very important for the
customer to be involved in the process of changing quantities of parts in their
order. Imagine a customer places an order for a build but as the store is filling
the order he realizes that he is 4 short of one part, 3 short of another and
20 short of yet still another. If the store can just change the qty of what is
ordered without the customers approval then the customer's order will be
all screwed up.
This is just one example. There is certainly room for improvement but the customer
should always be part of any qty change in the orders they place.
Jim
|
Yes of course but that doesn't mean the customer won't still be notified
of the changes?
Only I don't see the difference between receiving an email stating "Item
is out of stock, do you approve the removal request" and "Item is out
of stock and has therefore been removed from your order"
Again whether I ask my customer to approve the change or not won't change
the fact that the item is unavailable and won't be included in the order.
Yes the customer at this point should be entitled to cancel the whole order if
this is a critical part of it however this then goes back to my previous argument
where I feel its important to turn all non instant checkout orders into quotes
where stock is held for 24 hours and customer can freely cancel if they are
unhappy with any aspect of the invoice/quote:-
https://www.bricklink.com/message.asp?ID=1460675
|
|
| Author: | here4bricks614 | | Posted: | Apr 7, 2024 11:18 | | Subject: | Re: Getting logged out/Search function | | Viewed: | 26 times | | Topic: | Problem | |
|
| In Problem, yorbrick writes:
| | In Problem, here4bricks614 writes:
| | How do I stop this website from logging me out on mobile browsers despite the
preferences cookies being enabled? I’ve been logged out four times today.
|
Which browser? Are you using one with a setting that clears cookies when closing
the browser?
| | Why is the search function absolute garbage? I tried to look for solutions using
a few words and they were all excluded from the search results.
|
Searching for what? LEGO parts, or how to solve your issue?
|
Chrome browser. No.
How to solve my issue. I seem to remember another search feature that works better
than the main one.
|
|
| Author: | yorbrick | | Posted: | Apr 7, 2024 03:59 | | Subject: | Re: Getting logged out/Search function | | Viewed: | 29 times | | Topic: | Problem | |
|
| In Problem, here4bricks614 writes:
| | How do I stop this website from logging me out on mobile browsers despite the
preferences cookies being enabled? I’ve been logged out four times today.
|
Which browser? Are you using one with a setting that clears cookies when closing
the browser?
| | Why is the search function absolute garbage? I tried to look for solutions using
a few words and they were all excluded from the search results.
|
Searching for what? LEGO parts, or how to solve your issue?
|
| Author: | here4bricks614 | | Posted: | Apr 7, 2024 02:24 | | Subject: | Re: Getting logged out/Search function | | Viewed: | 25 times | | Topic: | Problem | |
|
| Yes, the fifth log out and subsequent “ID and Password Mismatch” error make that
evident.
|
Next Page: 5 More | 10 More | 25 More | 50 More | 100 More
|
United Kingdom, England
France, Provence-Alpes-Côte d'Azur
USA, New Jersey