| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Admin_Russell  | | Posted: | Mar 22, 2024 22:00 | | Subject: | Re: Seller Verification | | Viewed: | 175 times | | Topic: | General | |
| In General, par016 writes:
| | I didn't have to do any verification like that. Honestly without knowing
exactly what you are describing, it sounds a bit like further phishing. My verification
was only in an email from Russell. As for response time, unfortunately, I was
hacked at 1030PM and had to fend off the hacker for 7 hours while I waited for
an admin to wake up lol
|
FYI I think we've got Rick's situation sorted out.
Our admin staff does not have access to the communcations with various members
over the years, so they cannot act as quickly or with as much confidence. Because
of the sensitivity of the situation, they follow a strict protocol that puts
security above everything else.
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| Author: | Admin_Russell | | Posted: | Mar 21, 2024 15:58 | | Subject: | Re: WARNING! Login from new device phishing emai | | Viewed: | 97 times | | Topic: | Problem | |
| In Problem, Saitobricks.ca writes:
| | In Problem, Admin_Russell writes:
| | In Problem, randyf writes:
| | In Problem, chetzler writes:
| | I don’t know why BrickLink has suddenly become such a juicy target.
|
All of it started fairly shortly after all of the extremely unpopular part merges
started to actually occur. I have a strong feeling that a user here that was
very upset about the decisions made is having some "fun" at BrickLink's
expense.
|
Interesting theory. But the scammers that caused the November 3 incident are
the same ones that caused the problems last night, and the variant merge project
was not exposed to the public before January 2024.
As much as companies tend not to boast about the number of online attacks they
receive, we do see a remarkable increase in scammer activity across the board
- throughout many companies and across different industries. To us, it does not
feel like BrickLink is being singled out.
|
Does there happen to be a plan in the works to stop this activity?
|
Yes. In fact, most of what is being done to prevent this type of fraud is being
done behind the scenes, and BrickLink members are not aware that it is happening.
|
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| Author: | Admin_Russell | | Posted: | Mar 21, 2024 15:44 | | Subject: | Re: WARNING! Login from new device phishing emai | | Viewed: | 96 times | | Topic: | Problem | |
| In Problem, randyf writes:
| | In Problem, chetzler writes:
| | I don’t know why BrickLink has suddenly become such a juicy target.
|
All of it started fairly shortly after all of the extremely unpopular part merges
started to actually occur. I have a strong feeling that a user here that was
very upset about the decisions made is having some "fun" at BrickLink's
expense.
|
Interesting theory. But the scammers that caused the November 3 incident are
the same ones that caused the problems last night, and the variant merge project
was not exposed to the public before January 2024.
As much as companies tend not to boast about the number of online attacks they
receive, we do see a remarkable increase in scammer activity across the board
- throughout many companies and across different industries. To us, it does not
feel like BrickLink is being singled out.
|
|
| Author: | Admin_Russell | | Posted: | Mar 21, 2024 04:53 | | Subject: | Re: HELP HACKED (Some new info) | | Viewed: | 110 times | | Topic: | General | |
| In General, par016 writes:
| | In General, Nubs_Select writes:
| | In General, Nubs_Select writes:
| | In General, Chickaroo writes:
| | In General, Nubs_Select writes:
| | In General, Chickaroo writes:
| | In General, kittybrickz writes:
| | I'm heading to bed, best wishes to a speedy resolution.
Goodnight and sweet dreams of paid orders, positive feedbacks and pizza, to everyone
who isn't a HACKER 
|
Night!
I’ve got the coffee on for anyone who is still up
Roo 
|
Do you have tea? I’m still up for about an hour and a little
|
I think you need the one on the right Nubs!
Roo
|
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Well I’m off for a short bit. Hopefully your are able to get it resolved soon!
|
Thanks for the company! He's been quiet for a while now. Probably hoping
to lul me into complacency, but I'm still refreshing constantly. The next
admin shift can't come soon enough
|
I have taken control of your account and sent you a message using an old email.
If you don't get my message, contact me at admin@bricklink.com
|
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| Author: | Admin_Russell | | Posted: | Mar 19, 2024 11:09 | | Subject: | Re: Need "Item For Sale Condition" Clarification | | Viewed: | 113 times | | Topic: | Selling | |
| In Selling, aaronaar writes:
| | In Selling, aaronaar writes:
| | Hi!
I didn't get a response from the help desk, so I'm asking here.
I noticed that I can part together some official sets using 100% new parts. Am
I allowed to list those sets as "new incomplete" if I mention in the
comments that I parted together the set myself using new parts and am missing
box/instructions/stickers? Or are you only allowed to list a set as "new
incomplete" if you only took items out of a NISB set?
If you are not allowed to list it as "new incomplete", could you list
it as "used incomplete" and say in the comments that you parted it together
using new parts and am missing box/instructions/stickers?
Given that:
"Custom sets or instructions may be listed, provided they do not infringe
on any intellectual property rights, including those of the LEGO Group."
I do not believe I could list it as a custom set instead?
Thanks for information and if possible would like clarification from an admin.
|
Upon further investigation I have found at least one lot
https://store.bricklink.com/SortStation?itemID=336122737#/shop?o={%22invID%22:%22336122737%22}
where this exact scenario is listed as “new incomplete” and it has been listed
for over a year.
Wether this is due to it being allowed or simply never noticed is up for debate.
|
The big question here is whether that tile is original. There have been a few
fakes sold on BrickLink over the years before we caught them, so maybe it's
one of those.
In general, we do frown on used sets that have been BrickLinked, especially some
of the highly collectible ones like this:
But we don't proactively remove them. If they get reported, they will get
taken down though.
If someone wants to sell a collection of parts that may or may constitute a complete
set, they can always list it as a custom lot.
|
|
| Author: | Admin_Russell | | Posted: | Mar 18, 2024 10:44 | | Subject: | Re: Selling Removed Stickers | | Viewed: | 114 times | | Topic: | Selling | |
| In Selling, zorbanj writes:
| | In Selling, brickerking writes:
| |
So just to follow up on this one...
I asked the help desk:
Can I list an incomplete set of peeled off stickers stored on wax paper as a
used sticker sheet with notes and a photo?
They got back to me and said it would need to be listed as a custom item.
So then I reported a couple other stickers listed in the above condition and
they were all removed from the store within a couple days.
|
The help language was changed:
https://www.bricklink.com/help.asp?helpID=102
It now reads (second sentence is new):
"Sticker sheets missing stickers must be listed as used. Individual stickers
not attached to the original sticker sheet must be listed as Custom Items."
|
Yes, as a result of the complaints against these sticker listings, we have decided
to address the issue in the listing rules.
The main problem with individual stickers separated from the sheet is that we
don't have catalog entries for them. It is simply a practical concession
that we allow sheets with missing stickers to be sold as used, since for the
most part, used complete stickers sheets are very uncommon and of questionable
market value.
In the listings that were pulled down, the used stickers were placed on felt
and this is not great, with the fibers from the felt getting stuck to the back
of the sticker. Wax paper (freezer paper) is better since this is similar to
the surface the stickers were originally stuck to.
However, I do believe there is a valid market for used stickers for vintage sets,
especially some of the plastic based stickers (e.g. Fabuland). So I will be consulting
with our Marketplace and Catalog teams to see if we can make a provision for
listing them in some way under the sticker entry and not as custom items.
Until we make a decision on this, we won't be removing any more used sticker
listings.
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| Author: | Admin_Russell | | Posted: | Mar 15, 2024 21:25 | | Subject: | Re: Address change that I didn't make? | | Viewed: | 86 times | | Topic: | Problem | |
| In Problem, jasonpenn writes:
| | First screenshot is my actual address 3120 Cuervo on the Feb 11th order and the
Second is a combination of my old address 12817 Roma and my new address 3120
Cuervo on the March 4th order. I didn't make the change in between. I think
an admin needs to look into this because there was no date on the log of changing
my address in between
Jason
|
Your store address is still listed as the old one, btw.
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| Author: | Admin_Russell | | Posted: | Mar 15, 2024 14:37 | | Subject: | Re: One time pin random generation | | Viewed: | 76 times | | Topic: | General | |
| In General, Saitobricks.ca writes:
| | In General, brickerking writes:
| | In General, Ianpugh writes:
| | Is anyone else getting random one time pin notifications? I’ve had about 6 sent
at times when i have not tried to log in to my account so far……. Not sure if
this is happening to everyone or just me?
|
They just turned that on for everyone without warning: https://www.bricklink.com/message.asp?ID=1459423
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Yep, went to check my store settings and it was on. 
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You can turn it off if you wish.
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| Author: | Admin_Russell | | Posted: | Mar 14, 2024 17:40 | | Subject: | Expanded feature for power users | | Viewed: | 171 times | | Topic: | Catalog | | Status: | Open | |
| Hi everyone,
One of the side effects of the variant merge project is that some of our more
advanced users began asking for Alternate Item IDs to be included in the catalog
download feature.
So we have added this field to the download - see attached images. Downloads
(as before) are available in either CSV or XML format.
By way of reminder, for the variant project we are adding all original item numbers
as alternates to make sure people are able to easily find parts where the number
has changed.
|
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| Author: | Admin_Russell | | Posted: | Mar 13, 2024 13:22 | | Subject: | Re: Is this a legit email? | | Viewed: | 110 times | | Topic: | Help | |
| In Help, adam.r writes:
| | I have received an email asking me to sign up to be a BrickLink Research Member.
Whilst I have no problem with being BrickLink's guinea pig however given
the recent warnings about phishing emails targeting BrickLink users, I figured
that it would be best to check if this is a legitimate email before signing up.
The Sign up! link goes to an Office 365 form that asks questions including Name,
Email address and BrickLink username.
Could someone from BrickLink please advise if BrickLink has indeed been sending
out such emails, or is someone else up to no good?
|
This is a legitimate email from our BrickLink team. Please sign up if you are
interested.
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