| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Fr0stByt3  | | Posted: | Mar 20, 2024 22:58 | | Subject: | Suspicious Order? | | Viewed: | 123 times | | Topic: | Problem Order | |
| I have a very suspicious order from a user. I'm thinking they are drop-shipping
because the address they entered in looks strange to say the least with a request
to add a few lines and the wording "important" listed. They seem to have
a few hundred positive feedback, but they also have an email that is entirely
numeric with an unknown two letter domain. I have a warning symbol next to the
payment in the order so they may have paid with an e-check.
I don't know. It could be fine, but it feels off. Any thoughts on how to
proceed? It's an order for more than a dozen Oni Lloyds so kinda pricey.
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| Author: | Bricktrain | | Posted: | Mar 11, 2024 02:12 | | Subject: | Problem with inventory/seller | | Viewed: | 206 times | | Topic: | Problem Order | |
| I recently ordered 6 technic hubs with clips bb0961c01 from a German seller
and received 6 hubs with screws bb1277c01. I contacted the seller who says it
is my fault for ordering the incorrect part. I have sent him pictures of what
I ordered and what he sent me and he still says I was wrong as he checked his
items with the inventory when he parted out the sets. I believe it was set 42129,
as this set was released in two versions, but the catalog and inventory does
not show this. He refuses to accept any responsibility or to check his remaining
stock.
In the meantime I have items I do not want as they are not suitable for some
of my mocs and unable to get any replies from the seller. I did NSS him but have
removed that and now no further contact from him. I am tempted to make a PayPal
claim.
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| Author: | rc100722 | | Posted: | Mar 9, 2024 16:23 | | Subject: | Refund | | Viewed: | 165 times | | Topic: | Problem Order | |
| How do I get a refund for a order that never shipped and I did the nss thing
and it’s completed awhile ago and no refund still
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| Author: | ClarkFamily5080 | | Posted: | Mar 9, 2024 12:27 | | Subject: | Can't cancel or refund what to do? | | Viewed: | 76 times | | Topic: | Problem Order | |
| I got a small order and upon looking over the part again noticed that it is almost
broken on one end which was not there or didn't notice when listing. I contacted
the buyer and asked if they want to cancel and they do but I can't cee how
to cancel an order that is already paid for. Can't even refund it now. How
do I proceed?
Thanks in Advance
Jim
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| Author: | sw_lego_lover | | Posted: | Mar 8, 2024 11:45 | | Subject: | Order problem, refund and NSS | | Viewed: | 135 times | | Topic: | Problem Order | |
| I'm struggling to get a refund for a part from a seller. Its now been since
the 28th when I indicated I wanted a refund (that they seemingly offered)
On one hand its not a huge deal, but this seller has not been responsive almost
at all for weeks since I started this "issue" discussion via BL chat.
First message/issue I raised was on Feb 21, 2024
It took them until Feb 28, 2024 to respond, only after after I went and contacted
them via their posted email.
Then after clarifying my issue on BL messaging, its been radio silence since
then.
What is reasonable in regards to placing a NSS on a seller for this? Or am
I misunderstanding this feature?
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