BrickLink Discussion Forum

I have a very suspicious order from a user. I'm thinking they are drop-shipping
because the address they entered in looks strange to say the least with a request
to add a few lines and the wording "important" listed. They seem to have
a few hundred positive feedback, but they also have an email that is entirely
numeric with an unknown two letter domain. I have a warning symbol next to the
payment in the order so they may have paid with an e-check.

I don't know. It could be fine, but it feels off. Any thoughts on how to
proceed? It's an order for more than a dozen Oni Lloyds so kinda pricey.

Author:

Bricktrain

Posted:

Mar 11, 2024 02:12

Subject:

Problem with inventory/seller

Viewed:

206 times

Topic:

I recently ordered 6 technic hubs with clips bb0961c01 from a German seller
and received 6 hubs with screws bb1277c01. I contacted the seller who says it
is my fault for ordering the incorrect part. I have sent him pictures of what
I ordered and what he sent me and he still says I was wrong as he checked his
items with the inventory when he parted out the sets. I believe it was set 42129,
as this set was released in two versions, but the catalog and inventory does
not show this. He refuses to accept any responsibility or to check his remaining
stock.
In the meantime I have items I do not want as they are not suitable for some
of my mocs and unable to get any replies from the seller. I did NSS him but have
removed that and now no further contact from him. I am tempted to make a PayPal
claim.

Author:

rc100722

Posted:

Mar 9, 2024 16:23

Subject:

Refund

Viewed:

165 times

Topic:

How do I get a refund for a order that never shipped and I did the nss thing
and it’s completed awhile ago and no refund still

Author:

ClarkFamily5080

Posted:

Mar 9, 2024 12:27

Subject:

Can't cancel or refund what to do?

Viewed:

76 times

Topic:

I got a small order and upon looking over the part again noticed that it is almost
broken on one end which was not there or didn't notice when listing. I contacted
the buyer and asked if they want to cancel and they do but I can't cee how
to cancel an order that is already paid for. Can't even refund it now. How
do I proceed?
Thanks in Advance
Jim

Author:

sw_lego_lover

Posted:

Mar 8, 2024 11:45

Subject:

Order problem, refund and NSS

Viewed:

134 times

Topic:

I'm struggling to get a refund for a part from a seller. Its now been since
the 28th when I indicated I wanted a refund (that they seemingly offered)

On one hand its not a huge deal, but this seller has not been responsive almost
at all for weeks since I started this "issue" discussion via BL chat.

First message/issue I raised was on Feb 21, 2024

It took them until Feb 28, 2024 to respond, only after after I went and contacted
them via their posted email.

Then after clarifying my issue on BL messaging, its been radio silence since
then.

What is reasonable in regards to placing a NSS on a seller for this? Or am
I misunderstanding this feature?

Author:

BrickUnion

Posted:

Mar 7, 2024 08:37

Subject:

Bought used figures as new

Viewed:

182 times

Topic:

Hi everyone,
I ordered a sealed set and minifigures that were listed as new from a newly opened
store, the whole thing came in a paper bag in the mail. The set luckily survived.
Unfortunately, the figures are not new, they are used (torsos had traces of arm
movement, etc.). 4 out of 5 figures had cracks in the arm, one figure had a scratch
on the back.
I textet him to ask why he sold them as new and what he suggested to fix this
problem.
The reply was very rude: The figures were in good condition before shipping,
it is not his problem if the post office broke the figures.

In his shop the figures are still listed as new (now with description:
No cracks or scratches. Good condition).
I have written to him again and tryed to find a solution, but it looks difficult.
He just wrote: you can change the arms, they are not printed and not expensive
and he told me that he sold the figures cheap.

But thats not the problem, they are still not new

My question now:
I never wanted or needed to write someone a neutral or negative feedback,
but this one really deserves one. However, I am afraid that I will get a negative
feedback from him in revenge. I am still at 100% positive feedback, my store
has almost 1000 orders. I want to keep it that way, and i don't mean the
almost 1000 orders .
Is it possible to get revenge Feedback deleted?

Thanks for your help

Author:

brickulin

Posted:

Mar 5, 2024 05:16

Subject:

NSS and solutions from administrators

Viewed:

190 times

Topic:

Does anyone have experience with NSS this year? How long does it take for administrators
to receive messages? After writing to the administrators, do you still get ticket
numbers like last year?

The NSS was opened against me on January 19. But the shipment was delivered about
10 days earlier. No message from buyer only open dispute. At the same time with
the NSS here on bricklink, he also opened a dispute on Stripe. On stripe, the
dispute was resolved in my favor 2 weeks ago, but on bricklink, the NSS still
lights up. I have been trying to write to the administrators since the beginning
of the dispute, but without any response. I used to receive a confirmation from
bricklink that the inquiry was sent, but since the new year nothing has come.
Does anyone know what's going on? If the administrators are present? Have
any admins ever written back to anyone this year or have they stopped responding
across the board? Thank you for the replies, or advice on how to get rid of NSS
when neither administrators nor buyers respond yes. It's quite frustrating,
my experience from previous years was that the administrators reacted really
quickly (mostly within a few days) and canceled the unfair NSS, but this year
nothing is happening for the second month.

In my opinion, if I add to the NSS dispute the number of the shipment that is
delivered, the NSS should be automatically closed or postponed until the administrator
solves it, this way the dispute is conducted unfairly and for an unnecessarily
long time.

Author:

AntsScurrying

Posted:

Mar 4, 2024 21:11

Subject:

Problem with buyer / probable multi accounts

Viewed:

226 times

Topic:

Got an order from a zero feedback user who created the account July of last year.

User name Albrick7.

No problems at first, I have never had a problem with a new buyer, but this one
is raising some serious red flags.

I get an order for my Medieval Market, and then a message a few minutes later
that states

"Good morning, first time making a purchase on bricklink. This item is brand
new?
What would shipping look like? "

Keep in mind this is an order, not a quote.

So I reply with the different shipping options and the prices to those.

They reply asking if PayPal is the only payment accepted, to which I reply its
the only one I accept, not sure if BrickLink uses others.

Here is their reply

"I have used stripe here for payment. I don’t have PayPal."

My reply, almost instantly

"How have you used Stripe as payment here if this is your first order?"

No response since that message sent about 8 hours ago.

Would just go ahead and send this to the help desk, but can't wait two months
for a response.

Beware if you receive an order from this user!

Author:

donja_nl

Posted:

Mar 2, 2024 05:34

Subject:

Onsite payment - paid - pending payment

Viewed:

98 times

Topic:

Hello,

I hope somebody can help me with an order that has been paid by onsite payment.
I got Bricklink mail that the order is paid and the 'Payment status'
is 'Pending'.

The is no money in my Paypal account.
The seller wants me to cancel the order, because there is something wrong with
the payment. Not telling me what.

What is happening with such a payment and what is the smart thing to do?
- Cancel a paid order myself. (is it possible?)
- Let the buyer cancel this order. (is it possible?)
- File an NPB. (is it possible?)

Anybody has good advice for me? Never had this before.

Author:

Munotbrick

Posted:

Feb 29, 2024 07:36

Subject:

How you deal with untrue complaints?

Viewed:

230 times

Topic:

Hey

I would like to hear some opinions or advice how other sellers handle those situations:

As i sell many used minifigs as well, i check them before shipping even if they
were stored nicely. I make sure there are no cracks and no marks that i did not
had disclosed before adding it to the store. Sometimes of course you find something
or there is a new crack happening after long storage. Then i just refund before
shipping or check if i have that part/fig as well as dublicate somewhere.

But i had now twice the situation, that i checked the minifig i shipped before
very well (cracks, marks, scratches etc.) and shipped them and then got a complaint
that the "there was a crack".

I know its not true. But i can't proof it. So usually i make a replacement
or full refund, because its not worth the trouble. But its always only happening
on minifigs that are in the higher price range.

Sometimes i think someone just had a crack in his collection, ordered from me,
then repalced his cracked part and send his broken part back to me.

Anyone had such experience/thoughts and how you deal with them?

Author:

mooselover

Posted:

Feb 26, 2024 19:20

Subject:

PayPal chargeback after COMPLETED

Viewed:

248 times

Topic:

Had a buyer do a $100+ order, which was shipped and delivered. Arrived Jan 8.
Buyer marked the order COMPLETED shortly afterward.
Today (Feb 26) I get a note from PayPal that the buyer is initiating a chargeback.
No reply from buyer yet via BL messaging nor from direct email.

I've submitted the tracking number, proof of delivery, and screenshot of
the order marked COMPLETED to PayPal in response to their alert. Haven't
heard back from them yet, either.

What other options do I have, other than stop listing the buyer (which I've
done now)?

ALSO: I know from Facebook discussions that at least one other store got the
same chargeback alert today regarding the same buyer with an order around the
same time as mine.

Author:

amvdamian

Posted:

Feb 22, 2024 00:37

Subject:

Can seller retaliate with negative feedback?

Viewed:

320 times

Topic:

Can a seller retaliate by leaving me negative feedback if I file NSS?

I bought a couple of Batman minifigs from a seller. Some are listed as NEW and
some USED.

Got my shipment, and two of the NEW minifigs came with somewhat frayed capes.
Obviously not new but these will be displayed behind a frame so I will let those
pass.

However, one of the NEW minifigs has a cracked cowl on the chin and obvious white
stress marks at the corners of the chinstrap.

I sent the seller a message through BL (now already marked as "read"

but no response. I did also send him a direct email with the photos.

I am thinking giving him a couple more days to a week to reply, and if not then
I will file a NSS case.

Author:

Brickspert_AU

Posted:

Feb 21, 2024 19:50

Subject:

Cancelling an order - refund process

Viewed:

96 times

Topic:

So I'm in the process of cancelling an order as the seller and I'm just
wondering/have forgotten, if I need to refund the cost of the order before or
after I cancel the order?

Author:

Sharky0069

Posted:

Feb 20, 2024 11:35

Subject:

Seller don't send to me parts

Viewed:

158 times

Topic:

Hi,
Is there any admin to check the policy and contact the seller don't answer
me after 3 months I bought my parts?
What kind of possibility to revoke the seller not sending pars or not refund
money?
Thank's for your answer.

Author:

ger_andron

Posted:

Feb 19, 2024 13:52

Subject:

Buyer sets NSS for received order

Viewed:

180 times

Topic:

My costumer contacted me about missing his order. As I could see in my DHL Monitor
he or she received it on Friday 16th. I shared the DHL tracking number to give
the costumer the proof of already receiving it. It was shipped as a tracked and
ensured parcel. Normally the parcels reach the costumer by giving a signature
to the delivery man but in case if the aprcel if flat and small enough DHL place
the parcel in the mailbox of the costumer. Now the costumer claims the the parcel
wasn´t delivered and wants a full refund which I clearly refused as DHL clearly
delivered it within Germany.
As I understood correctly the NSS status is not made for orders which got "lost"
after shipping. I only could answer in the NSS problem window but i guess there
will not come any progress from the costumer so I´m scared if I lose seller status
by system after the 2 weeks. As I could see the costumer has no feedback yet
so it feels a little bit like a scam to blackmail the money back from me in a
paypal case I would like to know what I should do now.
I totally understand that the costumer contacted me and I provided all information
needed to find out everyhing about the order but I also clearly explained why
there is no legal claim against me or the possibility of any ensurance refund
by DHL.
It feels clearly unjustified to use this status to set pressure on my account
and I would really like to now how I can solve this technically correctly here
on the plattform to avoid any regress against my status.

thank you for your advices and support.

Kind regards

Patrick

Author:

Gegozore

Posted:

Feb 19, 2024 08:15

Subject:

Order paid and partialy received

Viewed:

125 times

Topic:

I put an order to a seller, after some reminders he send to me the package, but
I notice it was incomplete.
I notice him and wait for response till 1 month...

Now the seller is revoked due to multiple complaints, how to get my missing part
value cash back ?

I can send more details if needed, don't how and where ask for such situation

Author:

AJW

Posted:

Feb 15, 2024 15:44

Subject:

How do I cancel an order paid by Stripe?

Viewed:

57 times

Topic:

Buyer places order and pays by credit card through Stripe.
A few minutes later I get a message asking to cancel the order, fair enough.
I have issued a total refund but I can't figure out how to cancel the order
so that the items are returned to my inventory.

Any help gratefully received!

Author:

BrickOutLoud

Posted:

Feb 15, 2024 08:52

Subject:

Paid but no order?

Viewed:

137 times

Topic:

I was paid for an order this morning but bricklink doesn't show an order
was placed. Has this happened to anyone else before?

Author:

blackndarkgrey

Posted:

Feb 6, 2024 17:27

Subject:

Incomplete Order, Seller unresponsive

Viewed:

154 times

Topic:

I received an order from a store that has generally high marks, but some negatives.

The order was missing 5 pieces and also had 14 incorrect pieces. I've contacted
the seller about the issues, but my message has gone unread for 4 days. How long
should I wait before filing a NRS alert?

Also, according to the help section NRS is for orders where payment has not been
sent, but I have paid for my order obviously. Is this an issue?

Should I just drop it and re-order from somebody else? Time is somewhat of the
essence here, and the other unfortunate part is the incorrect pieces accounted
for 60% of the order cost. I hate to eat that. Ugh.

Thanks for any help or suggestions!

Author:

QuedlinBricks

Posted:

Feb 6, 2024 13:59

Subject:

NSS Alert

Viewed:

168 times

Topic:

We have an NSS Alert currently because their was an discussion with buyer.
We provide necessary Feedback in the case, but didn't get an answer from
Admins yet. The Buyer has the possibility to close the open case in one week.
Which opportunity we have to react? Writing BL Admins we've done. In comments
we provide all necessary informations.

Thanks

Author:

brickulin

Posted:

Feb 1, 2024 01:12

Subject:

are there any other admins here?

Viewed:

242 times

Topic:

I have been trying to write to the administrators for 14 days and no one is responding.

I am concerned with the fact that the buyer opened the NSS even though his order
was already delivered (he said it only after delivery without any contact, he
simply stated that I did not send the order), I can provide all the documents
about shipping and delivery (which I did via the helpdesk). I already sent it
2 weeks ago, unfortunately no one is responding, so I've been doing it every
day for the last week and still nothing, no response from the administrators.
How should I defend myself against theft when there are no admins?

thanks for any advice

Author:

Swatson217

Posted:

Jan 29, 2024 11:43

Subject:

NSS timeline

Viewed:

101 times

Topic:

What’s the current approximate wait-time for having an NSS removed? I know they
are backed up and so just wanted to have realistic expectations.

TIA!
Susan

Author:

takisdoc

Posted:

Jan 25, 2024 09:32

Subject:

Package returned

Viewed:

129 times

Topic:

Hi everyone! I placed an order tο a seller for some pieces (145€ worth) and he
sent it to me but due to a mistake made by DHL the package was returned to him
and was never delivered to me. Since I discovered this, I tried contacting him
many time offering to pay again for the postage to send it back ( I know he received,
I had a new tracking number from DHL) but no answer. Should I open a case with
PayPal? I’ve tried with 5 emails and even in his language but no reply!

Author:

lozzajp

Posted:

Jan 24, 2024 05:15

Subject:

Nothing received. PayPal said to go to court?

Viewed:

270 times

Topic:

Hello,

I spent £25 on an order which is a fair bit of money to me, and never received
the item or any communication from the seller on this website or given email
address. I was advised on here to open a case with PayPal as they will handle
everything, but they closed the case in favour of the seller.

Again no communication from the seller and PayPal won't give me any information,
their response was for me to go small claims court in my county??? PayPal won't
let me reopen the case.

Has anyone else encountered this? My understanding is PayPal would be useful
and help in these scenarios, but this just totally now feels like I have been
scammed on bricklink despite using the recommended channels and methods.

Anyone have advice for me here?

Author:

Megamorter

Posted:

Jan 23, 2024 14:45

Subject:

NSS Question

Viewed:

102 times

Topic: