| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Fr0stByt3  | | Posted: | Mar 20, 2024 22:58 | | Subject: | Suspicious Order? | | Viewed: | 123 times | | Topic: | Problem Order | |
| I have a very suspicious order from a user. I'm thinking they are drop-shipping
because the address they entered in looks strange to say the least with a request
to add a few lines and the wording "important" listed. They seem to have
a few hundred positive feedback, but they also have an email that is entirely
numeric with an unknown two letter domain. I have a warning symbol next to the
payment in the order so they may have paid with an e-check.
I don't know. It could be fine, but it feels off. Any thoughts on how to
proceed? It's an order for more than a dozen Oni Lloyds so kinda pricey.
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| Author: | Bricktrain | | Posted: | Mar 11, 2024 02:12 | | Subject: | Problem with inventory/seller | | Viewed: | 206 times | | Topic: | Problem Order | |
| I recently ordered 6 technic hubs with clips bb0961c01 from a German seller
and received 6 hubs with screws bb1277c01. I contacted the seller who says it
is my fault for ordering the incorrect part. I have sent him pictures of what
I ordered and what he sent me and he still says I was wrong as he checked his
items with the inventory when he parted out the sets. I believe it was set 42129,
as this set was released in two versions, but the catalog and inventory does
not show this. He refuses to accept any responsibility or to check his remaining
stock.
In the meantime I have items I do not want as they are not suitable for some
of my mocs and unable to get any replies from the seller. I did NSS him but have
removed that and now no further contact from him. I am tempted to make a PayPal
claim.
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| Author: | rc100722 | | Posted: | Mar 9, 2024 16:23 | | Subject: | Refund | | Viewed: | 165 times | | Topic: | Problem Order | |
| How do I get a refund for a order that never shipped and I did the nss thing
and it’s completed awhile ago and no refund still
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| Author: | ClarkFamily5080 | | Posted: | Mar 9, 2024 12:27 | | Subject: | Can't cancel or refund what to do? | | Viewed: | 76 times | | Topic: | Problem Order | |
| I got a small order and upon looking over the part again noticed that it is almost
broken on one end which was not there or didn't notice when listing. I contacted
the buyer and asked if they want to cancel and they do but I can't cee how
to cancel an order that is already paid for. Can't even refund it now. How
do I proceed?
Thanks in Advance
Jim
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| Author: | sw_lego_lover | | Posted: | Mar 8, 2024 11:45 | | Subject: | Order problem, refund and NSS | | Viewed: | 135 times | | Topic: | Problem Order | |
| I'm struggling to get a refund for a part from a seller. Its now been since
the 28th when I indicated I wanted a refund (that they seemingly offered)
On one hand its not a huge deal, but this seller has not been responsive almost
at all for weeks since I started this "issue" discussion via BL chat.
First message/issue I raised was on Feb 21, 2024
It took them until Feb 28, 2024 to respond, only after after I went and contacted
them via their posted email.
Then after clarifying my issue on BL messaging, its been radio silence since
then.
What is reasonable in regards to placing a NSS on a seller for this? Or am
I misunderstanding this feature?
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| Author: | BrickUnion | | Posted: | Mar 7, 2024 08:37 | | Subject: | Bought used figures as new | | Viewed: | 182 times | | Topic: | Problem Order | |
| Hi everyone,
I ordered a sealed set and minifigures that were listed as new from a newly opened
store, the whole thing came in a paper bag in the mail. The set luckily survived.
Unfortunately, the figures are not new, they are used (torsos had traces of arm
movement, etc.). 4 out of 5 figures had cracks in the arm, one figure had a scratch
on the back.
I textet him to ask why he sold them as new and what he suggested to fix this
problem.
The reply was very rude: The figures were in good condition before shipping,
it is not his problem if the post office broke the figures.
In his shop the figures are still listed as new (now with description:
No cracks or scratches. Good condition).
I have written to him again and tryed to find a solution, but it looks difficult.
He just wrote: you can change the arms, they are not printed and not expensive
and he told me that he sold the figures cheap.
But thats not the problem, they are still not new 
My question now:
I never wanted or needed to write someone a neutral or negative feedback,
but this one really deserves one. However, I am afraid that I will get a negative
feedback from him in revenge. I am still at 100% positive feedback, my store
has almost 1000 orders. I want to keep it that way, and i don't mean the
almost 1000 orders .
Is it possible to get revenge Feedback deleted?
Thanks for your help
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| Author: | brickulin | | Posted: | Mar 5, 2024 05:16 | | Subject: | NSS and solutions from administrators | | Viewed: | 190 times | | Topic: | Problem Order | |
| Does anyone have experience with NSS this year? How long does it take for administrators
to receive messages? After writing to the administrators, do you still get ticket
numbers like last year?
The NSS was opened against me on January 19. But the shipment was delivered about
10 days earlier. No message from buyer only open dispute. At the same time with
the NSS here on bricklink, he also opened a dispute on Stripe. On stripe, the
dispute was resolved in my favor 2 weeks ago, but on bricklink, the NSS still
lights up. I have been trying to write to the administrators since the beginning
of the dispute, but without any response. I used to receive a confirmation from
bricklink that the inquiry was sent, but since the new year nothing has come.
Does anyone know what's going on? If the administrators are present? Have
any admins ever written back to anyone this year or have they stopped responding
across the board? Thank you for the replies, or advice on how to get rid of NSS
when neither administrators nor buyers respond yes. It's quite frustrating,
my experience from previous years was that the administrators reacted really
quickly (mostly within a few days) and canceled the unfair NSS, but this year
nothing is happening for the second month.
In my opinion, if I add to the NSS dispute the number of the shipment that is
delivered, the NSS should be automatically closed or postponed until the administrator
solves it, this way the dispute is conducted unfairly and for an unnecessarily
long time.
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| Author: | AntsScurrying | | Posted: | Mar 4, 2024 21:11 | | Subject: | Problem with buyer / probable multi accounts | | Viewed: | 226 times | | Topic: | Problem Order | |
| Got an order from a zero feedback user who created the account July of last year.
User name Albrick7.
No problems at first, I have never had a problem with a new buyer, but this one
is raising some serious red flags.
I get an order for my Medieval Market, and then a message a few minutes later
that states
"Good morning, first time making a purchase on bricklink. This item is brand
new?
What would shipping look like? "
Keep in mind this is an order, not a quote.
So I reply with the different shipping options and the prices to those.
They reply asking if PayPal is the only payment accepted, to which I reply its
the only one I accept, not sure if BrickLink uses others.
Here is their reply
"I have used stripe here for payment. I don’t have PayPal."
My reply, almost instantly
"How have you used Stripe as payment here if this is your first order?"
No response since that message sent about 8 hours ago.
Would just go ahead and send this to the help desk, but can't wait two months
for a response.
Beware if you receive an order from this user!
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| Author: | donja_nl | | Posted: | Mar 2, 2024 05:34 | | Subject: | Onsite payment - paid - pending payment | | Viewed: | 98 times | | Topic: | Problem Order | |
| Hello,
I hope somebody can help me with an order that has been paid by onsite payment.
I got Bricklink mail that the order is paid and the 'Payment status'
is 'Pending'.
The is no money in my Paypal account.
The seller wants me to cancel the order, because there is something wrong with
the payment. Not telling me what.
What is happening with such a payment and what is the smart thing to do?
- Cancel a paid order myself. (is it possible?)
- Let the buyer cancel this order. (is it possible?)
- File an NPB. (is it possible?)
Anybody has good advice for me? Never had this before.
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| Author: | Munotbrick | | Posted: | Feb 29, 2024 07:36 | | Subject: | How you deal with untrue complaints? | | Viewed: | 230 times | | Topic: | Problem Order | |
| Hey
I would like to hear some opinions or advice how other sellers handle those situations:
As i sell many used minifigs as well, i check them before shipping even if they
were stored nicely. I make sure there are no cracks and no marks that i did not
had disclosed before adding it to the store. Sometimes of course you find something
or there is a new crack happening after long storage. Then i just refund before
shipping or check if i have that part/fig as well as dublicate somewhere.
But i had now twice the situation, that i checked the minifig i shipped before
very well (cracks, marks, scratches etc.) and shipped them and then got a complaint
that the "there was a crack".
I know its not true. But i can't proof it. So usually i make a replacement
or full refund, because its not worth the trouble. But its always only happening
on minifigs that are in the higher price range.
Sometimes i think someone just had a crack in his collection, ordered from me,
then repalced his cracked part and send his broken part back to me.
Anyone had such experience/thoughts and how you deal with them?
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