Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Nubs_Select  | | Posted: | Mar 22, 2024 12:15 | | Subject: | Re: Some fields aren't properly field out | | Viewed: | 24 times | | Topic: | Help | |
|
| In Help, LightningBolt writes:
| | Hello, Im trying to have an answer from some admin since Monday, nothing, already
sent email, and nothing, can please someone help me with this, Im in a bad situation
and need to sell my things as fast as I can, and Im not getting any feedback
from the team to try find out whats happening with this errpor that dont let
me sent the seller verification form
Please I really need to get this fixed
|
Bricklink help desk often takes multiple weeks to respond. Lately it’s about
a 3 week wait time
|
 |
| Author: | LightningBolt | | Posted: | Mar 22, 2024 11:15 | | Subject: | Re: Some fields aren't properly field out | | Viewed: | 24 times | | Topic: | Help | |
|
| Hello, Im trying to have an answer from some admin since Monday, nothing, already
sent email, and nothing, can please someone help me with this, Im in a bad situation
and need to sell my things as fast as I can, and Im not getting any feedback
from the team to try find out whats happening with this errpor that dont let
me sent the seller verification form
Please I really need to get this fixed
|
|
| Author: | Saitobricks.ca | | Posted: | Mar 22, 2024 10:37 | | Subject: | Re: Orient Express Tracks? | | Viewed: | 34 times | | Topic: | Help | |
|
| In Help, zanneone writes:
| | Hello...I'm thinking of buying the Orient Express Train for my Dad's
70th Birthday (with added motor parts / power up hub etc...Question: Looking
at the inventory the new tracks are similar to the old blue ones. I'm wanting
to buy extra tracks but confused where to start lol...He is currently building
Hogwarts express (with motor) but that has the City tracks different to the ones
featured in the Orient set. Any advice greatly received....Kind regards, zanneone
|
The regular trian tracks are the same size as the tracks in the orient express.
The only difference is the tracks in the orient express are brick built.
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| Author: | yorbrick | | Posted: | Mar 22, 2024 09:27 | | Subject: | Re: Getting quotes | | Viewed: | 40 times | | Topic: | Help | |
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| In Help, zorbanj writes:
| | In Help, calebfishn writes:
| | In Help, zorbanj writes:
| |
This is because most quotes don't result in a sale, which is a waste of the
seller's time.
|
66% of quotes I provide are accepted. I like this system and I don't think
it is a waste of time. I think that is because the buyer actually fills out a
cart.
|
I think my post was vague. I've had quotes enable in my shop since the beginning.
I even have a link in my terms to the BL help page for how to request a shipping
quote.
My own conversion rate is about 1/3, mostly because international buyers are
shocked a the shipping cost.
|
I found something similar.
When I was shipping internationally, most quotes were not accepted but I believe
that was mainly because (1) most domestic customers should not need to ask for
a quote as the shipping prices should have been clear from terms (or later, from
IC) so I got few domestic quote requests and (2) the high shipping prices for
lowish value international orders were nearly always rejected.
Once I stopped shipping internationally, I didn't get many quote requests
as domestic shipping was nearly always already calculated though IC so there
should not be any reason to ask for a quote. I can understand asking for a quote
when IC did not calculate shipping for larger sets or very heavy orders. But
I really don't know why some buyers were still asking for quotes when IC
would have calculated it for their prospective order. Nearly all the of the few
I received on such prospective orders did not actually lead to an order once
I entered the same postage costs as IC would have told the buyer. I can only
assume they were hoping that I would give them a lower price than what was being
shown to them through the checkout.
|
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| Author: | zorbanj | | Posted: | Mar 22, 2024 08:43 | | Subject: | Re: Getting quotes | | Viewed: | 33 times | | Topic: | Help | |
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| In Help, calebfishn writes:
| | In Help, zorbanj writes:
| |
This is because most quotes don't result in a sale, which is a waste of the
seller's time.
|
66% of quotes I provide are accepted. I like this system and I don't think
it is a waste of time. I think that is because the buyer actually fills out a
cart.
|
I think my post was vague. I've had quotes enable in my shop since the beginning.
I even have a link in my terms to the BL help page for how to request a shipping
quote.
My own conversion rate is about 1/3, mostly because international buyers are
shocked a the shipping cost.
|
|
| Author: | zanneone | | Posted: | Mar 22, 2024 07:56 | | Subject: | Orient Express Tracks? | | Viewed: | 102 times | | Topic: | Help | |
|
| Hello...I'm thinking of buying the Orient Express Train for my Dad's
70th Birthday (with added motor parts / power up hub etc...Question: Looking
at the inventory the new tracks are similar to the old blue ones. I'm wanting
to buy extra tracks but confused where to start lol...He is currently building
Hogwarts express (with motor) but that has the City tracks different to the ones
featured in the Orient set. Any advice greatly received....Kind regards, zanneone
|
|
| Author: | infinibrix | | Posted: | Mar 22, 2024 07:03 | | Subject: | Re: Getting quotes | | Viewed: | 38 times | | Topic: | Help | |
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| In Help, calebfishn writes:
| | In Help, zorbanj writes:
| | In Help, sw_lego_lover writes:
| | Can I get help understanding what the ability is for requesting quotes?
|
https://www.bricklink.com/help.asp?helpID=2437
| | If a seller offers the Quote button then they presumably have to respond, but
otherwise (such as contacting them via BL messaging) there is no responsibility
|
A seller does not have to respond. If they do, the quote is good for 3 days.
| | All too many sellers offer no clear pricing for shipping, and I'm not about
to get snookered into paying 30%+ for shipping. In addition, most sellers don't
have a Quote option. This seems quite anti-consumer.
|
This is because most quotes don't result in a sale, which is a waste of the
seller's time.
|
66% of quotes I provide are accepted. I like this system and I don't think
it is a waste of time. I think that is because the buyer actually fills out a
cart.
Of the remaining 33% that are not accepted, a good number are cancelled because
parts were purchased by someone else.
|
Yes and this is exactly the reason I mention in this thread why I believe stock
should be held for 24 hours during the quote period. Giving buyers confidence
in being able to secure parts without being subjected to store terms that are
easily overlooked encourages confidence in buyers to be less hesitant over placing
orders/quotes and more likely to spend more money!
Quite often if a buyer wants certain items badly enough they will just quickly
place their order before they get snapped up by someone else there is often no
further opportunity to continue browsing a store to include other items since
the order is then already placed!
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| Author: | yorbrick | | Posted: | Mar 22, 2024 06:52 | | Subject: | Re: Change filters on Wanted Lists | | Viewed: | 29 times | | Topic: | Help | |
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| In Help, v100Bricks writes:
| | I am not aware of a way to do this either and find it annoying.
Unless anyone can suggest a way I would raise this in the Suggestions forum so
people can vote. Not sure if it makes a difference or not
|
I don't think it makes a difference. The ability to set your own default
settings for searches (whether on want lists or catalogue searches) has been
suggested many times before.
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| Author: | v100Bricks | | Posted: | Mar 22, 2024 06:31 | | Subject: | Re: Change filters on Wanted Lists | | Viewed: | 19 times | | Topic: | Help | |
|
| I am not aware of a way to do this either and find it annoying.
Unless anyone can suggest a way I would raise this in the Suggestions forum so
people can vote. Not sure if it makes a difference or not
|
|
| Author: | Nemean | | Posted: | Mar 22, 2024 03:24 | | Subject: | Change filters on Wanted Lists | | Viewed: | 68 times | | Topic: | Help | |
|
| Hi,
Each time I have been logged out of Bricklink and I am heading to my wanted lists.
I have to manually adjust the settings I always use. From 25 per page
to 100 per page. When I change the amount per page, Bricklink always changes
the sort by from Color, Item name to Item Name. Although I want
to keep the Color, Item name as default.
Are there settings somewhere hidden in Bricklink so I can change these settings
to a default without having to do it each time?
|
| Author: | kittybrickz | | Posted: | Mar 22, 2024 00:02 | | Subject: | Re: Getting quotes | | Viewed: | 36 times | | Topic: | Help | |
|
| yeah, I'm sitting at 60% but lost a few to other sales.  |
|
| Author: | calebfishn | | Posted: | Mar 21, 2024 23:51 | | Subject: | Re: Getting quotes | | Viewed: | 34 times | | Topic: | Help | |
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| In Help, zorbanj writes:
| | In Help, sw_lego_lover writes:
| | Can I get help understanding what the ability is for requesting quotes?
|
https://www.bricklink.com/help.asp?helpID=2437
| | If a seller offers the Quote button then they presumably have to respond, but
otherwise (such as contacting them via BL messaging) there is no responsibility
|
A seller does not have to respond. If they do, the quote is good for 3 days.
| | All too many sellers offer no clear pricing for shipping, and I'm not about
to get snookered into paying 30%+ for shipping. In addition, most sellers don't
have a Quote option. This seems quite anti-consumer.
|
This is because most quotes don't result in a sale, which is a waste of the
seller's time.
|
66% of quotes I provide are accepted. I like this system and I don't think
it is a waste of time. I think that is because the buyer actually fills out a
cart.
Of the remaining 33% that are not accepted, a good number are cancelled because
parts were purchased by someone else.
|
|
| Author: | infinibrix | | Posted: | Mar 21, 2024 22:55 | | Subject: | Re: Getting quotes | | Viewed: | 46 times | | Topic: | Help | |
|
| In Help, zorbanj writes:
| | In Help, sw_lego_lover writes:
| | Can I get help understanding what the ability is for requesting quotes?
|
https://www.bricklink.com/help.asp?helpID=2437
| | If a seller offers the Quote button then they presumably have to respond, but
otherwise (such as contacting them via BL messaging) there is no responsibility
|
A seller does not have to respond. If they do, the quote is good for 3 days.
| | All too many sellers offer no clear pricing for shipping, and I'm not about
to get snookered into paying 30%+ for shipping. In addition, most sellers don't
have a Quote option. This seems quite anti-consumer.
|
This is because most quotes don't result in a sale, which is a waste of the
seller's time.
|
Since the start of 2024 I have only received 9 quotes but 6 of these were accepted
and therefore I think you underestimate the value in Bricklink properly incorporating
quotes. I expect the number of quotes I and others receive would be a lot higher
if all those that offered quotes were at the very least expected to respond and
Bricklink could ensure that happens by making their stock held up until they
do so!
The reason buyers don't request quotes as much as they otherwise would do
is partly because the option is hidden away within the checkout process which
is confusing to most buyers but more importantly because they are unable to secure
the items they want with any confidence since it only takes one item to become
out of stock to invalidate the whole quote and a sellers slow action to respond
isn't helpful in that regards! Being able to secure/hold stock would resolve
this issue
In truth I really don't understand why no attention has been given to a proper
quote system that is useful and works?, I honestly believe Bricklink and a lot
of sellers here are very short sighted because those buyers that often feel the
need to put together a quote are quite often those that intend to place larger
orders where a little bit of extra thought is required and yet bricklink only
seems to be interested in encouraging its sellers to use methods that force customers
to make spontaneous instant checkout purchase/decisions! but this site is not
Amazon, Most orders are complex and made up of multiple items!
The way I see it is that sellers are here to serve buyers, Not the other way
round. When a seller chooses to give a buyer the option of requesting a quote
that quote needs to remain valid with stock held right up until 24 hours after
quoting else the quote is of little use to anyone!
If sellers are unhappy with having any of their stock held up during the quote
process then it would be better for everyone if they disabled the quote option
and just stuck to instant checkout!
|
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| Author: | Nubs_Select | | Posted: | Mar 21, 2024 22:10 | | Subject: | Re: Getting quotes | | Viewed: | 40 times | | Topic: | Help | |
|
| In Help, edk writes:
| | In Help, sw_lego_lover writes:
| | Can I get help understanding what the ability is for requesting quotes?
If a seller offers the Quote button then they presumably have to respond, but
otherwise (such as contacting them via BL messaging) there is no responsibility
?
All too many sellers offer no clear pricing for shipping, and I'm not about
to get snookered into paying 30%+ for shipping. In addition, most sellers don't
have a Quote option. This seems quite anti-consumer.
|
If they cannot respond to a quote request, you know where Not to buy from. I
just looked and a little over 60% of my quotes were accepted.
|
72.4220624%
accepted over here for me. sellers who dont respond to them are missing out
|
|
| Author: | edk | | Posted: | Mar 21, 2024 22:07 | | Subject: | Re: Getting quotes | | Viewed: | 37 times | | Topic: | Help | |
|
| In Help, sw_lego_lover writes:
| | Can I get help understanding what the ability is for requesting quotes?
If a seller offers the Quote button then they presumably have to respond, but
otherwise (such as contacting them via BL messaging) there is no responsibility
?
All too many sellers offer no clear pricing for shipping, and I'm not about
to get snookered into paying 30%+ for shipping. In addition, most sellers don't
have a Quote option. This seems quite anti-consumer.
|
If they cannot respond to a quote request, you know where Not to buy from. I
just looked and a little over 60% of my quotes were accepted.
|
|
| Author: | zorbanj | | Posted: | Mar 21, 2024 21:16 | | Subject: | Re: Getting quotes | | Viewed: | 29 times | | Topic: | Help | |
|
| In Help, sw_lego_lover writes:
| | Can I get help understanding what the ability is for requesting quotes?
|
https://www.bricklink.com/help.asp?helpID=2437
| | If a seller offers the Quote button then they presumably have to respond, but
otherwise (such as contacting them via BL messaging) there is no responsibility
|
A seller does not have to respond. If they do, the quote is good for 3 days.
| | All too many sellers offer no clear pricing for shipping, and I'm not about
to get snookered into paying 30%+ for shipping. In addition, most sellers don't
have a Quote option. This seems quite anti-consumer.
|
This is because most quotes don't result in a sale, which is a waste of the
seller's time.
|
|
| Author: | 1001bricks | | Posted: | Mar 21, 2024 20:54 | | Subject: | Re: Phishing emails | | Viewed: | 45 times | | Topic: | Technical Issues | |
|
| In Technical Issues, Heartbricker writes:
| | In Technical Issues, Nicholas_morrow writes:
| | I have gotten several emails from support@Policyking.net about suspicious activity.
They keep trying to hack into my account.
|
We received 5 of those emails in a span of 2 hours today.
Any idea where they get BL user email addresses?
|
There are many ways to get e-mail addresses, specific ones or in bulk lists.
Ex: a buyer 3 years ago could have his PC infected by a trojan or a virus which
will parse all his local e-mails and send the addresses From/To etc.
Or another site you registered which had its database hacked.
Or often, while simply Googling the web.
And zillion other ways, most of them not being related to BrickLink.
|
|
| Author: | Heartbricker | | Posted: | Mar 21, 2024 20:26 | | Subject: | Re: Phishing emails | | Viewed: | 48 times | | Topic: | Technical Issues | |
|
| In Technical Issues, Nicholas_morrow writes:
| | I have gotten several emails from support@Policyking.net about suspicious activity.
They keep trying to hack into my account.
|
We received 5 of those emails in a span of 2 hours today.
Any idea where they get BL user email addresses?
|
|
| Author: | infinibrix | | Posted: | Mar 21, 2024 20:12 | | Subject: | Re: Phishing emails | | Viewed: | 94 times | | Topic: | Technical Issues | |
|
| In Technical Issues, Nubs_Select writes:
| | | | This is probably a dumb question, but how do you know that the email is fake?
|
by looking at who sent it and hovering over the button to see where the link
goes. if the email doesn't end with exactly "@bricklink.com" then
its not from bricklink and if the link goes to anywhere that isn't"bricklink.com"
then its likely not real (baring rare interview like emails)
|
In truth even when I know its from Bricklink such as a Pay my fee reminder I
always try to avoid following links within emails as people can do clever things
with making a recipient address look legitimate besides which, if you routinely
follow links via emails you only increase your chances of being exposed to any
risks
Where possible I prefer to Login from scratch to Bricklink(or any Other site)
and seek out whatever it is they are asking me to do from there, be that paying
my fee etc..
|
|
| Author: | kittybrickz | | Posted: | Mar 21, 2024 19:40 | | Subject: | Re: Getting quotes | | Viewed: | 34 times | | Topic: | Help | |
|
| In Help, sw_lego_lover writes:
| | Can I get help understanding what the ability is for requesting quotes?
If a seller offers the Quote button then they presumably have to respond, but
otherwise (such as contacting them via BL messaging) there is no responsibility
?
All too many sellers offer no clear pricing for shipping, and I'm not about
to get snookered into paying 30%+ for shipping. In addition, most sellers don't
have a Quote option. This seems quite anti-consumer.
|
I agree, I personally don't first-time order from many places that don't
have the quote option. Some of the T+C can be lengthy, or have multiple factors
regarding lot sizes, order sizes, min/max buy, shipping tiers etc. Also super
helpful for stores where the Terms are in another language; I'm afraid I
will lose something in translation. I wish everyone had quote option!
|
|
| Author: | Ziegelmeister | | Posted: | Mar 21, 2024 19:23 | | Subject: | Re: Getting quotes | | Viewed: | 34 times | | Topic: | Help | |
|
| In Help, sw_lego_lover writes:
| | In addition, most sellers don't
have a Quote option. This seems quite anti-consumer.
|
Honestly... I completely forgot about it.
I set up everything for automated checkout. When I started getting in to larger
and larger sets I didn't think anything of it because on my end there was
no disruption since people would just order and then wait for invoicing. I'll
put that on my to-do list for this weekend.
|
|
| Author: | SylvainLS | | Posted: | Mar 21, 2024 18:54 | | Subject: | Re: Getting quotes | | Viewed: | 40 times | | Topic: | Help | |
|
| Hi,
In Help, sw_lego_lover writes:
| | Can I get help understanding what the ability is for requesting quotes?
If a seller offers the Quote button then they presumably have to respond, but
otherwise (such as contacting them via BL messaging) there is no responsibility
?
|
For the buyer? No. If the seller’s answer doesn’t please you, you can just
let the quote expire.
For the seller? When they receive the quote: No. They don’t even have to answer,
they can let it expire too.
If the buyer accepts their price / their answer and transforms the quote into
an order: Well, it’s now an order.
Also, note that the quote can be cancelled automatically, if the items are bought
or otherwise removed from the store. (Because a quote doesn’t reserve the items.)
https://www.bricklink.com/help.asp?helpID=2437
| | All too many sellers offer no clear pricing for shipping, and I'm not about
to get snookered into paying 30%+ for shipping. In addition, most sellers don't
have a Quote option. This seems quite anti-consumer.
|
Depends. If the seller is proposing Instant Checkout (⚡), you know the price
before committing to the order (because ordering and payment are linked, so if
you don’t pay, there’s no order).
Otherwise, indeed, it’s not very consumer-friendly.
|
|
| Author: | peregrinator | | Posted: | Mar 21, 2024 18:42 | | Subject: | Re: Getting quotes | | Viewed: | 30 times | | Topic: | Help | |
|
| In Help, sw_lego_lover writes:
| | If a seller offers the Quote button then they presumably have to respond
|
I don't think they do have to respond.
|
| Author: | sw_lego_lover | | Posted: | Mar 21, 2024 18:35 | | Subject: | Getting quotes | | Viewed: | 113 times | | Topic: | Help | |
|
| Can I get help understanding what the ability is for requesting quotes?
If a seller offers the Quote button then they presumably have to respond, but
otherwise (such as contacting them via BL messaging) there is no responsibility
?
All too many sellers offer no clear pricing for shipping, and I'm not about
to get snookered into paying 30%+ for shipping. In addition, most sellers don't
have a Quote option. This seems quite anti-consumer.
|
|
| Author: | 1001bricks | | Posted: | Mar 21, 2024 15:05 | | Subject: | Re: Shipping method - collecting | | Viewed: | 27 times | | Topic: | Help | |
|
| In Help, SylvainLS writes:
| | In Help, 1001bricks writes:
| | In Help, Langos428 writes:
| | Hi, I want to order some parts from a store in Germany and I am not sure about
the shipping methods. I am ordering from Czechia (I have filled in the delivery
adress). Does shipping by "collecting" mean, that I have to go there
to Germany and pick it up myself or is it like a normal parcel service, only
slower? Thanks for your answers.
|
We can't know anything, there's nothing generic in Shipping Methods,
every shop can have different ones.
Ask the shop BEFORE ordering, and don't buy if you didn't get a clear
answer.
|
That’s true but “collect” generally means you need to go get it yourself, especially
when the option is €0.
|
Agreed, but don't order if you don't understand what the shipping implies
Ah, and Langos428, as you're a new member (welcome!) please CAREFULLY check
the Feedback Profile of the shop, please don't expect unbelievable prices
(it can be an error or a scam), craefully read the shop Terms including fees,
payment methods and such. You'd prefer to buy using PayPal to be protected.
If ANY doubt, ask us in Forum - like with the shop name and the main item you
wish to buy for example...
|
|
| Author: | SylvainLS | | Posted: | Mar 21, 2024 14:38 | | Subject: | Re: Shipping method - collecting | | Viewed: | 36 times | | Topic: | Help | |
|
| In Help, 1001bricks writes:
| | In Help, Langos428 writes:
| | Hi, I want to order some parts from a store in Germany and I am not sure about
the shipping methods. I am ordering from Czechia (I have filled in the delivery
adress). Does shipping by "collecting" mean, that I have to go there
to Germany and pick it up myself or is it like a normal parcel service, only
slower? Thanks for your answers.
|
We can't know anything, there's nothing generic in Shipping Methods,
every shop can have different ones.
Ask the shop BEFORE ordering, and don't buy if you didn't get a clear
answer.
|
That’s true but “collect” generally means you need to go get it yourself, especially
when the option is €0.
|
|
| Author: | 1001bricks | | Posted: | Mar 21, 2024 14:25 | | Subject: | Re: Shipping method - collecting | | Viewed: | 32 times | | Topic: | Help | |
|
| In Help, Langos428 writes:
| | Hi, I want to order some parts from a store in Germany and I am not sure about
the shipping methods. I am ordering from Czechia (I have filled in the delivery
adress). Does shipping by "collecting" mean, that I have to go there
to Germany and pick it up myself or is it like a normal parcel service, only
slower? Thanks for your answers.
|
We can't know anything, there's nothing generic in Shipping Methods,
every shop can have different ones.
Ask the shop BEFORE ordering, and don't buy if you didn't get a clear
answer.
|
|
| Author: | Langos428 | | Posted: | Mar 21, 2024 14:22 | | Subject: | Shipping method - collecting | | Viewed: | 102 times | | Topic: | Help | |
|
| Hi, I want to order some parts from a store in Germany and I am not sure about
the shipping methods. I am ordering from Czechia (I have filled in the delivery
adress). Does shipping by "collecting" mean, that I have to go there
to Germany and pick it up myself or is it like a normal parcel service, only
slower? Thanks for your answers.
|
|
| Author: | popsicle | | Posted: | Mar 21, 2024 13:44 | | Subject: | Re: What powers have newcomers | | Viewed: | 50 times | | Topic: | Help | |
|
| In Help, SylvainLS writes:
| | In Help, Tracyd writes:
| | […]
I grew up in a restaurant, and we didn't bow down to the customers, however
we always tried to treat them with respect, but never accepted bullying and abusive
treatment. But if asked about it later we never badmouthed the people. We just
said there was a disagreement and we will no longer serve them.
|
This
|
and that?
To all in this thread: Isn't it glorious the principles we share, in the
face of differences in those 'shared' principles around the world?
|
|
| Author: | SylvainLS | | Posted: | Mar 21, 2024 11:35 | | Subject: | Re: What powers have newcomers | | Viewed: | 40 times | | Topic: | Help | |
|
| In Help, Tracyd writes:
| | […]
I grew up in a restaurant, and we didn't bow down to the customers, however
we always tried to treat them with respect, but never accepted bullying and abusive
treatment. But if asked about it later we never badmouthed the people. We just
said there was a disagreement and we will no longer serve them.
|
This.
|
|
| Author: | Tracyd | | Posted: | Mar 21, 2024 11:35 | | Subject: | Re: What powers have newcomers | | Viewed: | 31 times | | Topic: | Help | |
|
| In Help, Tracyd writes:
| | In Help, Shintaku writes:
| | In Help, Tracyd writes:
| | In Help, Shintaku writes:
| | | | | | In my opinion new users should not be allowed to leave NEGATIVE feedbacks until
they have at least 10 points.
|
This is obviously incorrect for many reasons.
It also makes the newusers powerless and leaves room for bad sellers to rreat
newbies anyway they want.
|
I didn't mention new BUYERS, I said new USERS.
The fact you already side on the sellers it's strange to me.
|
I do not see a negative for this issue, however on your other negatives your
responses to them are hostile. Also, anytime you post in the forums you have
a hostile tone. Yes, you can have a tone in writing based on the words used.
I look at negative feedback left for sellers, and their responses. Yours would
make me think very hard before placing an order. I know in other countries the
customer service norm isn't "the customer is always right", but they
are still a customer and a person. Yes, some are horrible and can cause a strong
reaction, however, you are running a business, you are supposed to be a professional,
act like one. You can type out a scathing mean insulting answer to their feedback,
and instead of posting it, delete it and write one that reflects what happened
without the hostile emotions. That makes you look professional, that says you
can be trusted. An answer for this one of expecting a pair based on the description
would be, sent what they ordered, but they expect different. Simple, explains
what happened and doesn't insult anyone. Granted it isn't there and
is not an issue now. And I agree you didn't deserve a negative for a misleading
catalog description, but if it had stood a simple response would reflect better
on you then any hostility.
|
The negative you don't see has been removed by the admins.
And "The customer is always right" is an old quote from early 1900s,
today we know as a fact that a business doesn't need all customers, bad customers
happen and they are surely not right, I may suggest you some quick readings like:
https://www.tonyrobbins.com/career-business/is-the-customer-always-right/
or
https://www.forbes.com/sites/theyec/2019/05/23/the-customer-is-not-always-right-here-are-five-reasons-why/
|
I grew up in a restaurant, and we didn't bow down to the customers, however
we always tried to treat them with respect, but never accepted bullying and abusive
treatment. But if asked about it later we never badmouthed the people. We just
said there was a disagreement and we will no longer serve them.
|
I also come from the Southern US and we have so many ways to passive/aggressively
insult someone we don't have to do it blatently.
|
|
| Author: | Tracyd | | Posted: | Mar 21, 2024 11:33 | | Subject: | Re: What powers have newcomers | | Viewed: | 35 times | | Topic: | Help | |
|
| In Help, Shintaku writes:
| | In Help, Tracyd writes:
| | In Help, Shintaku writes:
| | | | | | In my opinion new users should not be allowed to leave NEGATIVE feedbacks until
they have at least 10 points.
|
This is obviously incorrect for many reasons.
It also makes the newusers powerless and leaves room for bad sellers to rreat
newbies anyway they want.
|
I didn't mention new BUYERS, I said new USERS.
The fact you already side on the sellers it's strange to me.
|
I do not see a negative for this issue, however on your other negatives your
responses to them are hostile. Also, anytime you post in the forums you have
a hostile tone. Yes, you can have a tone in writing based on the words used.
I look at negative feedback left for sellers, and their responses. Yours would
make me think very hard before placing an order. I know in other countries the
customer service norm isn't "the customer is always right", but they
are still a customer and a person. Yes, some are horrible and can cause a strong
reaction, however, you are running a business, you are supposed to be a professional,
act like one. You can type out a scathing mean insulting answer to their feedback,
and instead of posting it, delete it and write one that reflects what happened
without the hostile emotions. That makes you look professional, that says you
can be trusted. An answer for this one of expecting a pair based on the description
would be, sent what they ordered, but they expect different. Simple, explains
what happened and doesn't insult anyone. Granted it isn't there and
is not an issue now. And I agree you didn't deserve a negative for a misleading
catalog description, but if it had stood a simple response would reflect better
on you then any hostility.
|
The negative you don't see has been removed by the admins.
And "The customer is always right" is an old quote from early 1900s,
today we know as a fact that a business doesn't need all customers, bad customers
happen and they are surely not right, I may suggest you some quick readings like:
https://www.tonyrobbins.com/career-business/is-the-customer-always-right/
or
https://www.forbes.com/sites/theyec/2019/05/23/the-customer-is-not-always-right-here-are-five-reasons-why/
|
I grew up in a restaurant, and we didn't bow down to the customers, however
we always tried to treat them with respect, but never accepted bullying and abusive
treatment. But if asked about it later we never badmouthed the people. We just
said there was a disagreement and we will no longer serve them.
|
|
| Author: | Shintaku | | Posted: | Mar 21, 2024 11:21 | | Subject: | Re: What powers have newcomers | | Viewed: | 44 times | | Topic: | Help | |
|
| In Help, Tracyd writes:
| | In Help, Shintaku writes:
| | | | | | In my opinion new users should not be allowed to leave NEGATIVE feedbacks until
they have at least 10 points.
|
This is obviously incorrect for many reasons.
It also makes the newusers powerless and leaves room for bad sellers to rreat
newbies anyway they want.
|
I didn't mention new BUYERS, I said new USERS.
The fact you already side on the sellers it's strange to me.
|
I do not see a negative for this issue, however on your other negatives your
responses to them are hostile. Also, anytime you post in the forums you have
a hostile tone. Yes, you can have a tone in writing based on the words used.
I look at negative feedback left for sellers, and their responses. Yours would
make me think very hard before placing an order. I know in other countries the
customer service norm isn't "the customer is always right", but they
are still a customer and a person. Yes, some are horrible and can cause a strong
reaction, however, you are running a business, you are supposed to be a professional,
act like one. You can type out a scathing mean insulting answer to their feedback,
and instead of posting it, delete it and write one that reflects what happened
without the hostile emotions. That makes you look professional, that says you
can be trusted. An answer for this one of expecting a pair based on the description
would be, sent what they ordered, but they expect different. Simple, explains
what happened and doesn't insult anyone. Granted it isn't there and
is not an issue now. And I agree you didn't deserve a negative for a misleading
catalog description, but if it had stood a simple response would reflect better
on you then any hostility.
|
The negative you don't see has been removed by the admins.
And "The customer is always right" is an old quote from early 1900s,
today we know as a fact that a business doesn't need all customers, bad customers
happen and they are surely not right, I may suggest you some quick readings like:
https://www.tonyrobbins.com/career-business/is-the-customer-always-right/
or
https://www.forbes.com/sites/theyec/2019/05/23/the-customer-is-not-always-right-here-are-five-reasons-why/
|
|
| Author: | LightningBolt | | Posted: | Mar 21, 2024 11:01 | | Subject: | Re: Some fields aren't properly field out | | Viewed: | 20 times | | Topic: | Help | |
|
| Hi, Ive sent message, hope someone can help me, I also sent a message on the
verify page on Monday morning, but had not yet been answered
In Help, UTLF writes:
|
|
| Author: | Tracyd | | Posted: | Mar 21, 2024 10:11 | | Subject: | Re: What powers have newcomers | | Viewed: | 49 times | | Topic: | Help | |
|
| In Help, Shintaku writes:
| | | | | | In my opinion new users should not be allowed to leave NEGATIVE feedbacks until
they have at least 10 points.
|
This is obviously incorrect for many reasons.
It also makes the newusers powerless and leaves room for bad sellers to rreat
newbies anyway they want.
|
I didn't mention new BUYERS, I said new USERS.
The fact you already side on the sellers it's strange to me.
|
I do not see a negative for this issue, however on your other negatives your
responses to them are hostile. Also, anytime you post in the forums you have
a hostile tone. Yes, you can have a tone in writing based on the words used.
I look at negative feedback left for sellers, and their responses. Yours would
make me think very hard before placing an order. I know in other countries the
customer service norm isn't "the customer is always right", but they
are still a customer and a person. Yes, some are horrible and can cause a strong
reaction, however, you are running a business, you are supposed to be a professional,
act like one. You can type out a scathing mean insulting answer to their feedback,
and instead of posting it, delete it and write one that reflects what happened
without the hostile emotions. That makes you look professional, that says you
can be trusted. An answer for this one of expecting a pair based on the description
would be, sent what they ordered, but they expect different. Simple, explains
what happened and doesn't insult anyone. Granted it isn't there and
is not an issue now. And I agree you didn't deserve a negative for a misleading
catalog description, but if it had stood a simple response would reflect better
on you then any hostility.
|
|
| Author: | Saitobricks.ca | | Posted: | Mar 21, 2024 07:45 | | Subject: | Re: HELP ADMIN I WAS HACKED!!! | | Viewed: | 80 times | | Topic: | Help | |
|
| In Help, kittybrickz writes:
| | bah with the economy in the tank, no one should be moving out right now. I don't
know what ON is like but BC is brutal. Rent is off the charts.
|
It’s real bad here too. (I don’t think it’s as bad as bc though)
|
|
| Author: | SezaR | | Posted: | Mar 21, 2024 06:25 | | Subject: | Re: Problem with order | | Viewed: | 35 times | | Topic: | Help | |
|
| In Help, yorbrick writes:
| | In Help, SezaR writes:
| | In Help, yorbrick writes:
| | In Help, Akir writes:
| | In Help, Sesax1981 writes:
| | Hello, I’m a seller!
Half and week ago, buyer placed an order, I’ve sent it two days after. Of course
I have proof of sending, tracking number, every confirmation he needs.
Now it is 12 days (including weekends) when order was still on the way, I keep
messaging with buyer of course - but today he is writing me about refund few
times, because order has not arrived, I wrote to him that sometimes deliver is
delayed for some reasons, but I can’t help it even if I want to.
Of course it is frustrating for him, I totally understand that, but I’ve checked
tracking number moment ago and there is information that order is already delivered
to buyer, but he was/is telling me whole day that it was’nt.
Adress was correct, could you give me some advice what to do?
Pamela
|
If the buyer claims they did not receive the order, you as the sender should
file a claim with the post office (at least that's how it works in Austria,
I assume in Italy it's similar). They should then show you a proof of delivery
or refund the value of the package to you. That probably means hours in "customer
service" phone lines and waiting for weeks for replies, but if it's a
valuable package...
|
They already said that the tracking indicates it has been delivered. The mail
provider won't refund when they say they have delivered it.
|
False! I wrote my experience with CanadaPost:
https://www.bricklink.com/message.asp?ID=1459988
|
And you think the Italian post service will do the same?
|
Having lived one year in Italy, I say un-imaginable is imaginable there 
|
|
| Author: | yorbrick | | Posted: | Mar 21, 2024 06:25 | | Subject: | Re: Phishing emails | | Viewed: | 42 times | | Topic: | Technical Issues | |
|
| In Technical Issues, Nicholas_morrow writes:
| | I have gotten several emails from support@Policyking.net about suspicious activity.
They keep trying to hack into my account.
|
Do yourself a favour. Set up a filter to automatically delete any email from
support@Policyking.net.
|
|
| Author: | yorbrick | | Posted: | Mar 21, 2024 05:56 | | Subject: | Re: Problem with order | | Viewed: | 23 times | | Topic: | Help | |
|
| In Help, SezaR writes:
| | In Help, yorbrick writes:
| | In Help, Akir writes:
| | In Help, Sesax1981 writes:
| | Hello, I’m a seller!
Half and week ago, buyer placed an order, I’ve sent it two days after. Of course
I have proof of sending, tracking number, every confirmation he needs.
Now it is 12 days (including weekends) when order was still on the way, I keep
messaging with buyer of course - but today he is writing me about refund few
times, because order has not arrived, I wrote to him that sometimes deliver is
delayed for some reasons, but I can’t help it even if I want to.
Of course it is frustrating for him, I totally understand that, but I’ve checked
tracking number moment ago and there is information that order is already delivered
to buyer, but he was/is telling me whole day that it was’nt.
Adress was correct, could you give me some advice what to do?
Pamela
|
If the buyer claims they did not receive the order, you as the sender should
file a claim with the post office (at least that's how it works in Austria,
I assume in Italy it's similar). They should then show you a proof of delivery
or refund the value of the package to you. That probably means hours in "customer
service" phone lines and waiting for weeks for replies, but if it's a
valuable package...
|
They already said that the tracking indicates it has been delivered. The mail
provider won't refund when they say they have delivered it.
|
False! I wrote my experience with CanadaPost:
https://www.bricklink.com/message.asp?ID=1459988
|
And you think the Italian post service will do the same?
|
|
| Author: | SezaR | | Posted: | Mar 21, 2024 05:25 | | Subject: | Re: Problem with order | | Viewed: | 28 times | | Topic: | Help | |
|
| In Help, yorbrick writes:
| | In Help, Akir writes:
| | In Help, Sesax1981 writes:
| | Hello, I’m a seller!
Half and week ago, buyer placed an order, I’ve sent it two days after. Of course
I have proof of sending, tracking number, every confirmation he needs.
Now it is 12 days (including weekends) when order was still on the way, I keep
messaging with buyer of course - but today he is writing me about refund few
times, because order has not arrived, I wrote to him that sometimes deliver is
delayed for some reasons, but I can’t help it even if I want to.
Of course it is frustrating for him, I totally understand that, but I’ve checked
tracking number moment ago and there is information that order is already delivered
to buyer, but he was/is telling me whole day that it was’nt.
Adress was correct, could you give me some advice what to do?
Pamela
|
If the buyer claims they did not receive the order, you as the sender should
file a claim with the post office (at least that's how it works in Austria,
I assume in Italy it's similar). They should then show you a proof of delivery
or refund the value of the package to you. That probably means hours in "customer
service" phone lines and waiting for weeks for replies, but if it's a
valuable package...
|
They already said that the tracking indicates it has been delivered. The mail
provider won't refund when they say they have delivered it.
|
False! I wrote my experience with CanadaPost:
https://www.bricklink.com/message.asp?ID=1459988
|
|
| Author: | yorbrick | | Posted: | Mar 21, 2024 05:14 | | Subject: | Re: Problem with order | | Viewed: | 23 times | | Topic: | Help | |
|
| In Help, Akir writes:
| | In Help, Sesax1981 writes:
| | Hello, I’m a seller!
Half and week ago, buyer placed an order, I’ve sent it two days after. Of course
I have proof of sending, tracking number, every confirmation he needs.
Now it is 12 days (including weekends) when order was still on the way, I keep
messaging with buyer of course - but today he is writing me about refund few
times, because order has not arrived, I wrote to him that sometimes deliver is
delayed for some reasons, but I can’t help it even if I want to.
Of course it is frustrating for him, I totally understand that, but I’ve checked
tracking number moment ago and there is information that order is already delivered
to buyer, but he was/is telling me whole day that it was’nt.
Adress was correct, could you give me some advice what to do?
Pamela
|
If the buyer claims they did not receive the order, you as the sender should
file a claim with the post office (at least that's how it works in Austria,
I assume in Italy it's similar). They should then show you a proof of delivery
or refund the value of the package to you. That probably means hours in "customer
service" phone lines and waiting for weeks for replies, but if it's a
valuable package...
|
They already said that the tracking indicates it has been delivered. The mail
provider won't refund when they say they have delivered it.
|
|
| Author: | Akir | | Posted: | Mar 21, 2024 05:03 | | Subject: | Re: Problem with order | | Viewed: | 31 times | | Topic: | Help | |
|
| In Help, Sesax1981 writes:
| | Hello, I’m a seller!
Half and week ago, buyer placed an order, I’ve sent it two days after. Of course
I have proof of sending, tracking number, every confirmation he needs.
Now it is 12 days (including weekends) when order was still on the way, I keep
messaging with buyer of course - but today he is writing me about refund few
times, because order has not arrived, I wrote to him that sometimes deliver is
delayed for some reasons, but I can’t help it even if I want to.
Of course it is frustrating for him, I totally understand that, but I’ve checked
tracking number moment ago and there is information that order is already delivered
to buyer, but he was/is telling me whole day that it was’nt.
Adress was correct, could you give me some advice what to do?
Pamela
|
If the buyer claims they did not receive the order, you as the sender should
file a claim with the post office (at least that's how it works in Austria,
I assume in Italy it's similar). They should then show you a proof of delivery
or refund the value of the package to you. That probably means hours in "customer
service" phone lines and waiting for weeks for replies, but if it's a
valuable package...
|
|
| Author: | WhiteHorseMatt | | Posted: | Mar 21, 2024 04:18 | | Subject: | Re: What powers have newcomers | | Viewed: | 46 times | | Topic: | Help | |
|
| | | A user can be a buyer or a seller. A user is a human being at the end of the
day. When a user buys, he is a buyer.
If you replace user by buyer in "It also makes the new user powerless and
leaves room for bad sellers to treat newbies anyway they want.", you get
"It also makes the new buyer powerless and leaves room for bad sellers to
treat newbies anyway they want." but there is no difference in the meaning
of what I wrote.
snippety snip
|
| |
As long as there is feedback, there will be some unfair feedbacks too. That will
happen randomly to sellers. More a seller sells, you more likely it happens.
|
Agreed. Not agreeing to the feedback is not really a reason not to have it.
Customer's opinion is too important as a tool for improvement.
Setting arbitrary rules like no negatives for new buyers is a very subjective
rule. You might just as well say 'sellers with less than 95% positive can't
leave poor feedback as they clearly don't give good service'.
There are always going to be mistakes and poor judgement calls, but other than
leaving a sour taste in the mouth, it's only really going to make a difference
as a seller if you have very few feedback, or poor feedback to start with.
|
|
| Author: | SezaR | | Posted: | Mar 21, 2024 03:27 | | Subject: | Re: What powers have newcomers | | Viewed: | 46 times | | Topic: | Help | |
|
| In Help, Shintaku writes:
| | | | | | In my opinion new users should not be allowed to leave NEGATIVE feedbacks until
they have at least 10 points.
|
This is obviously incorrect for many reasons.
It also makes the new users powerless and leaves room for bad sellers to rreat
newbies anyway they want.
|
I didn't mention new BUYERS, I said new USERS.
|
A user can be a buyer or a seller. A user is a human being at the end of the
day. When a user buys, he is a buyer.
If you replace user by buyer in "It also makes the new user powerless and
leaves room for bad sellers to treat newbies anyway they want.", you get
"It also makes the new buyer powerless and leaves room for bad sellers to
treat newbies anyway they want." but there is no difference in the meaning
of what I wrote.
| | The fact you already side on the sellers it's strange to me.
|
Do you mean buyers or sellers?
The fact that I discuss my opinion with you but instead, you write "The fact
you already side on the sellers it's strange to me" is also strange to
me. If you want me just agree with you and say "your idea is the best one",
let me know and I comment "your idea/suggestion is the best one" to all
your future comments on the forum
Otherwise, the following is my opinion:
The main goal of feedback is not to make good reliable sellers feel good by creating
a situation they never receive any bad feedback and get 100%. The main goal is
to give a mean to distinguish between good and bad sellers.
If you don't let new users to leave feedback, then some sellers don't
even feel they need to care about new users and ignore their messages about missing/broken
parts,... because those new buyers won't be able to leave any feedback. This
makes these users to run away from BL.
Also if new users (or new buyers if you prefer) don't leave any feedback,
then there won't be any difference between you and bad sellers when it comes
to interaction with newbies.
Is there any website in which they don't let newbies to leave any feedback
until they reach a certain point?!
As long as there is feedback, there will be some unfair feedbacks too. That will
happen randomly to sellers. More a seller sells, you more likely it happens.
|
|
| Author: | Shintaku | | Posted: | Mar 21, 2024 03:06 | | Subject: | Re: What powers have newcomers | | Viewed: | 75 times | | Topic: | Help | |
|
| | | | | In my opinion new users should not be allowed to leave NEGATIVE feedbacks until
they have at least 10 points.
|
This is obviously incorrect for many reasons.
It also makes the newusers powerless and leaves room for bad sellers to rreat
newbies anyway they want.
|
I didn't mention new BUYERS, I said new USERS.
The fact you already side on the sellers it's strange to me.
|
|
| Author: | Nubs_Select | | Posted: | Mar 21, 2024 02:05 | | Subject: | Re: HELP ADMIN I WAS HACKED!!! | | Viewed: | 40 times | | Topic: | Help | |
|
| In Help, 1001bricks writes:
| | In Help, Nubs_Select writes:
| | In Help, 1001bricks writes:
| | In Help, Nubs_Select writes:
Ya, that's probably the dumbest shop name - just after 1001bricks 
|
| | For my defense, that was related to the book One Thousand and One Nights, I was
imagining a paradise of LEGO parts
Later on I discovered there were 1000steine and many 1000s I didn't know
about, and I felt quite sad it wasn't so different. But then, name's
a name, map's not the territory.
|
Maybe go new and bold! Try 1002bricks
|
I'd better eat pizzas!
|
Hopefully not these fellas
https://www.instagram.com/reel/C3JN3gXLLks
|
|
| Author: | Nubs_Select | | Posted: | Mar 21, 2024 01:38 | | Subject: | Re: HELP ADMIN I WAS HACKED!!! | | Viewed: | 32 times | | Topic: | Help | |
|
| In Help, 1001bricks writes:
| | In Help, Nubs_Select writes:
| | In Help, 1001bricks writes:
| | In Help, Nubs_Select writes:
Ya, that's probably the dumbest shop name - just after 1001bricks
|
| | For my defense, that was related to the book One Thousand and One Nights, I was
imagining a paradise of LEGO parts
Later on I discovered there were 1000steine and many 1000s I didn't know
about, and I felt quite sad it wasn't so different. But then, name's
a name, map's not the territory.
|
Maybe go new and bold! Try 1002bricks
|
I'd better eat pizzas!
|
Pizza!
|
|
| Author: | 1001bricks | | Posted: | Mar 21, 2024 01:28 | | Subject: | Re: HELP ADMIN I WAS HACKED!!! | | Viewed: | 28 times | | Topic: | Help | |
|
| In Help, Nubs_Select writes:
| | In Help, 1001bricks writes:
| | In Help, Nubs_Select writes:
Ya, that's probably the dumbest shop name - just after 1001bricks
|
| | For my defense, that was related to the book One Thousand and One Nights, I was
imagining a paradise of LEGO parts
Later on I discovered there were 1000steine and many 1000s I didn't know
about, and I felt quite sad it wasn't so different. But then, name's
a name, map's not the territory.
|
Maybe go new and bold! Try 1002bricks
|
I'd better eat pizzas!
|
|
| Author: | Nubs_Select | | Posted: | Mar 21, 2024 01:25 | | Subject: | Re: HELP ADMIN I WAS HACKED!!! | | Viewed: | 23 times | | Topic: | Help | |
|
| In Help, 1001bricks writes:
| | In Help, Nubs_Select writes:
Ya, that's probably the dumbest shop name - just after 1001bricks
|
| | For my defense, that was related to the book One Thousand and One Nights, I was
imagining a paradise of LEGO parts
Later on I discovered there were 1000steine and many 1000s I didn't know
about, and I felt quite sad it wasn't so different. But then, name's
a name, map's not the territory.
|
Maybe go new and bold! Try 1002bricks
|
|
| Author: | 1001bricks | | Posted: | Mar 21, 2024 01:24 | | Subject: | Re: HELP ADMIN I WAS HACKED!!! | | Viewed: | 24 times | | Topic: | Help | |
|
| In Help, kittybrickz writes:
| | In Help, 1001bricks writes:
| | In Help, Nubs_Select writes:
Ya, that's probably the dumbest shop name - just after 1001bricks
For my defense, that was related to the book One Thousand and One Nights, I was
imagining a paradise of LEGO parts
Later on I discovered there were 1000steine and many 1000s I didn't know
about, and I felt quite sad it wasn't so different. But then, name's
a name, map's not the territory.
|
I thought it was clever! I'm always amazed by how people can play on words
with bricks etc
|
Thank you!
|
|
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