BrickLink Discussion Forum

I had a couple of these this in my inbox this morning. They looked completely
legitimate. I did login in to BL from my work computer yesterday. When I have
logged in from work before, I have never gotten an email like this, but I thought
that maybe it was a new security feature.

Anyway, with a very official looking email in hand, I clicked the suggested logout
from all devices link and had just about entered my credentials in the new window
to log back in when I noticed two minor things that seemed just a bit off. I
won’t mention those things in case the fraudsters are reading. I looked at the
URL and it was very close to BrickLink’s (it was not the .net one that was mentioned
before). Needless to say, I immediately changed my PW and reenabled the one-time
PIN (I had turned it off because I was being repeatedly prompted for a new PIN
over very short time spans even when I hadn’t logged out). I’ll also be downloading
my inventory

BE DILIGENT! I’m a pretty suspicious person when it comes to online activity,
but, in my groggy state when I woke up this morning, I almost fell for a phishing
scheme presented as a very authentic looking email.

I don’t know why BrickLink has suddenly become such a juicy target. These people
have no hope of accessing any of my monetary accounts. I assume the goal is
to gain access to a legitimate shop so they can list high-dollar items to scam
other members.

I don’t envy the task that management has ahead of them, but they need to take
some substantive action soon. This is not a primary income stream for me, so
at some point, when all the gummy spam, phishing attempts, and slow helpdesk
response times become too much, I may simply close my store for a while. I don’t
need the extra headache of worrying about online security for a part-time job.
Had I fallen victim to this phishing attempt, I’m really not sure how much effort
I would have put into trying to recover my account. BrickLink just feels like
a dicier selling proposition lately.

Author:

PaulOfBricks

Posted:

Mar 20, 2024 05:55

Subject:

Correct Way to cancel an order

Viewed:

100 times

Topic:

Can anyone advise me what it the correct way to cancel an order.

an order is marked as complete
that used instant checkout
but returned the items

I am never able to cancel these orders, the box is greyed out, even after completeing
a refund.

it messes up my accounting, and I see no way to do it without contacting customer
support

which I have tried and its been a week and they dont reply.

Paul

Author:

jasonpenn

Posted:

Mar 15, 2024 19:35

Subject:

Address change that I didn't make?

Viewed:

112 times

Topic:

HI All
Has anyone else had their postal address change but you didn't change it?
I moved and changed my address in September of last year. Placed an order on
Feb. 11th no problem. Placed another order with the same seller on March 4th
and my address popped up as a combination of my current address and my previous
address. The log doesn't show any changes in this time frame. Anyone else?
Jason

Author:

rickcraine

Posted:

Mar 15, 2024 14:10

Subject:

Angle on 32348

Viewed:

65 times

Topic:

32348 Technic, Liftarm, Modified Bent Thick 1 x 7 (4 - 4)
Parts: Technic, Liftarm {Blue}

Building in Studio and can't quite get the angle of my axle with a piece
attached to match the angle of this lift arm. Anyone know where I could find
that info/tell me if you know?

Author:

zero42593

Posted:

Mar 14, 2024 17:08

Subject:

sets listed as incomplete being removed

Viewed:

152 times

Topic:

why are incomplete sets being removed and told they need to be listed as custom
item by Admin - are my comments to thorough?

Reason: Item is custom but not listed as a custom item

Lot Number: 398139193
Description: 75379 R2-D2
Comments: R2-D2 AND R2-D2 MINIFIG/W STAND - NO MALEK OR MALEKS STAND - ONLY BAG
2 OPENED TO REMOVE MALEK/STAND - INSTRUCTIONS AND STICKERS INCLUDED - NO BOX
UNLESS INVOICE REQUESTED SO CHEAPEST SHIPPING CAN BE CALCULATED FOR BOX IN BOX.
Qty: 2
Bulk Amount: 1
Price Each: US $64.99
Sale: 0
Tiered Pricing: (none)
Condition: New
Sub-Condition: Incomplete
Remarks: S
Stockroom Item: No
Retain after Sold Out: Yes

Author:

Geoff_Smith

Posted:

Mar 13, 2024 02:16

Subject:

WANTED LIST NOTIFICATIONS NOT WORKING?

Viewed:

103 times

Topic:

Hello, I hope everybody is keeping well.

Is the Wanted List Notification function still not working, or is it just me?

Author:

BillStrachan

Posted:

Mar 12, 2024 22:31

Subject:

Unable to login

Viewed:

76 times

Topic:

I keep having to reset my password when I try to log onto mobile site. I enter
all my correct login info and it says id or password mismatched. I know the info
is correct because I changed it yesterday when it gave me the same message. I
have been logged in on my desktop computer shortly before on my mobile device.

Author:

Johny1982

Posted:

Mar 11, 2024 02:55

Subject:

Blocked machine

Viewed:

161 times

Topic:

Hello,
I Have blocked probably my handy with access in past.
Is any way, how to unblock?
Thank you.

Author:

Nicolasamico37

Posted:

Mar 10, 2024 10:39

Subject:

WARNING !! fake email copying Bricklink

Viewed:

285 times

Topic:

WARNING !!!

I received 2 emails about a "Loging from New Device" from USA
Be careful, it's a trap ! As you can see on the email address and link inside
when you click on. It's writed brickSlink !

I took screenshots, here there are.

Who to warn ?

Thank you

Nicolas
LAPINOU BRICKS

Author:

jezzatheshed

Posted:

Mar 10, 2024 03:45

Subject:

Payment that bounced and I can’t cancel

Viewed:

112 times

Topic:

A buyer bought and paid for an item a week ago and the PayPal payment is still
pending as they used an invalid card(out of date) It seems they can’t pay using
another card as blink is telling them it’s already paid for. I don’t have the
option to cancel the order and it seems the buyer doesn’t either. I don’t want
to refund as I’ve not received any payment. Blink sees the order as no problem..this
is so frustrating.

Author:

braydenspa

Posted:

Mar 8, 2024 09:21

Subject:

H Potter Dimensions tag not working

Viewed:

68 times

Topic:

Has anyone else had problems with the H Potter tags in Dimensions? I have now
purchased 3 from different sellers and none have worked. Is this a known issue?
Is there a fix?

Author:

BrickOutLoud

Posted:

Mar 7, 2024 10:39

Subject:

shipstation

Viewed:

153 times

Topic:

Anyone else having problems with ship station?

Author:

brikomania

Posted:

Mar 6, 2024 01:45

Subject:

BrickLink Item(s) For Sale Deleted

Viewed:

247 times

Topic:

Hello, twice now some lots from my store have been deleted. This is now messing
up with our inventory management and orders. Reason is absurd: Item is not for
sale but for other purposes (frivolous listing).

I understand that the price is above average at the moment, but so are the prices
of every item in our store.

Does Bricklink think we do not have these in stock?

Below is the communication.

Can anyone provide a reason that I might be missing, or a way to ensure that
this does not happen again?

Thank you,

------------------------------

Reason: Item is not for sale but for other purposes (frivolous listing)

Lot Number: 394499743
Description: Light Bluish Gray Plate 1 x 2
Comments: (none)
Qty: 47,951
Bulk Amount: 1
Price Each: EUR 0.112
Sale: 0
Tiered Pricing: (none)
Condition: New
Stockroom Item: No
Retain after Sold Out: Yes
--------------------------------
Reason: Item is not for sale but for other purposes (frivolous listing)

Lot Number: 378736897
Description: Black Plate, Round 1 x 1
Comments: (none)
Qty: 50,512
Bulk Amount: 1
Price Each: EUR 0.055
Sale: 0
Tiered Pricing: (none)
Condition: New
Stockroom Item: No
Retain after Sold Out: Yes
--------------------------------
Reason: Item is not for sale but for other purposes (frivolous listing)

Lot Number: 389449954
Description: Trans-Clear Plate 1 x 1
Comments: (none)
Qty: 27,154
Bulk Amount: 1
Price Each: EUR 0.16
Sale: 0
Tiered Pricing: (none)
Condition: New
Stockroom Item: No
Retain after Sold Out: Yes
--------------------------------
Reason: Item is not for sale but for other purposes (frivolous listing)

Lot Number: 385285054
Description: White Plate 1 x 2
Comments: (none)
Qty: 47,875
Bulk Amount: 1
Price Each: EUR 0.095
Sale: 0
Tiered Pricing: (none)
Condition: New
Stockroom Item: No
Retain after Sold Out: Yes
--------------------------------
Reason: Item is not for sale but for other purposes (frivolous listing)

Lot Number: 394162560
Description: Light Bluish Gray Tile 1 x 2
Comments: (none)
Qty: 42,647
Bulk Amount: 1
Price Each: EUR 0.223
Sale: 0
Tiered Pricing: (none)
Condition: New
Stockroom Item: No
Retain after Sold Out: Yes
--------------------------------
Reason: Item is not for sale but for other purposes (frivolous listing)

Lot Number: 394501324
Description: Light Bluish Gray Plate 1 x 1
Comments: (none)
Qty: 44,709
Bulk Amount: 1
Price Each: EUR 0.098
Sale: 0
Tiered Pricing: (none)
Condition: New
Stockroom Item: No
Retain after Sold Out: Yes
--------------------------------
Reason: Item is not for sale but for other purposes (frivolous listing)

Lot Number: 379440089
Description: Light Bluish Gray Tile 1 x 1
Comments: (none)
Qty: 47,433
Bulk Amount: 1
Price Each: EUR 0.156
Sale: 0
Tiered Pricing: (none)
Condition: New
Stockroom Item: No
Retain after Sold Out: Yes

Author:

missory

Posted:

Mar 1, 2024 05:26

Subject:

Full refund and cancelled order

Viewed:

126 times

Topic:

Hello everyone!

A customer just asked me for a full refund of his order because I didn't
have the Dark Azure piece Plate, Round 1 x 1, although I don't think it exists

Anyway, I'm doing the refund, I should not have made a mistake... But I don't
know how to delete the order that's still in paid status and that I should
therefore ship !!!

How do you do it?

thank you for your help.

Anne

Author:

sdonaghey

Posted:

Feb 29, 2024 21:21

Subject:

Problem with parting out minifigures

Viewed:

128 times

Topic:

I am trying to part out a bunch of minifigures from a set to a want list. The
part out to want list works, but when I go to the want list and try to modify
it, I get an error in red "Only one item/color combination is allowed per
wanted list"

Problem is during my testing that there are 3 unique parts in the wanted list
and no duplicates.

It seems to be a bug in the ui.

I have tried parting out the minifigs individually and from the set part out
and both seem to work and show the right stuff, but you cannot change anything
after without getting that error message.

Author:

sdonaghey

Posted:

Feb 29, 2024 17:02

Subject:

Problem with parting out minifigures

Viewed:

177 times

Topic:

Author:

tmemme

Posted:

Feb 23, 2024 06:20

Subject:

How to delete items in cart

Viewed:

66 times

Topic:

I am completely new at this online shopping world, as I would rather go into
the store. When I went into the Lego store the helpful worker heard me talking
about mocs and introduced me to this site. As I was helped on my first order,
I feel completely lost as to how I delete items in cart that are unwanted.

Any help would be appreciated.

Author:

Brickthewall

Posted:

Feb 22, 2024 11:16

Subject:

Broken wanted list feature please help

Viewed:

83 times

Topic:

Hi,

Since the maintenance, quantity button does not work on iOS devices of any type,
iphones, ipads, macbooks. Also does not work on chromebooks, HP laptops, Dell
laptops. Works on PCs. I know many users are experiencing this issue.

Author:

lostabrick

Posted:

Feb 21, 2024 05:41

Subject:

No Response from Admin.

Viewed:

205 times

Topic:

Has anyone else failed to get a response from Admin. I have messaged them 5 times
in two months over the same issue and just been ignored. No response, not even
an automated response with a ticket number, nothing. Previously when I have had
this kind of issue, I recieved an automated reply immediately and then a reply
or decision in 2-3 working days.

Thanks

Author:

BrickHalla

Posted:

Feb 16, 2024 11:16

Subject:

Selling Privilages revoked

Viewed:

170 times

Topic:

I'm just wondering if someone could look at my store and reinstate it.I have
been away for the past month and forgot to pay my fees. They have now been paid
and i'm looking to reopen
please. Thanks in advance 🙂

Author:

Thisoldtoyhouse

Posted:

Feb 15, 2024 15:49

Subject:

REMOVING FEEDBACK LEFT for buyer

Viewed:

102 times

Topic:

Can anyone tell me the procedures to remove feedback that I left as a seller.
I left feedback for a buyer but would like to retract this feedback.

Harry
ThisOldToyHouse

Author:

Darrick

Posted:

Feb 13, 2024 10:57

Subject:

canot change status order

Viewed:

88 times

Topic:

canot change status order, missing arrow to change status.

Author:

nando10081969

Posted:

Feb 12, 2024 04:58

Subject:

Problem uploading wanted list

Viewed:

65 times

Topic:

Hello!
I am trying to upload to a wanted list the list of merged parts, but I keep getting
the 'invalid format' error. Any help?
Thank you!

Author:

v100Bricks

Posted:

Feb 7, 2024 11:30

Subject:

"Failed to update refund"

Viewed:

94 times

Topic:

I am trying to issue a refund on an order and get the error "Failed to update
refund" after a while of the spining dots. I have tested on other orders
and it is the same problem. This has been going on for at least the last hour.
I have tested on multiple broswers and platforms.
Is this my problem or a wider issue?

Author:

AlphusStore

Posted:

Feb 6, 2024 03:56

Subject:

Bricklink deadlines for accepting OSS regist

Viewed:

122 times

Topic:

Hello,

I recently received the documents and number for OSS registration on 01/29/2024.

I filled in the information in "management" to indicate the OSS number
and the proof in file.

Do you know Bricklink's processing time regarding acceptance of this in order
to receive new orders from European customers?

Regards
AlphusStore

Author:

koenlowet

Posted:

Feb 1, 2024 16:31

Subject:

No emails from Bricklink

Viewed:

127 times

Topic:

Hi everyone,

Since a couple of days I'm not receiving any emails when buyers are contacting
me through the platform or placing an order.

I haven't changed anything in my settings. Nothing in the SPAM either. Anyone
else having the same issues? Any advice on how to solve this?

Thanks!

Koen

Author:

Havok211

Posted:

Feb 1, 2024 03:51

Subject:

Report error in database

Viewed:

80 times

Topic:

Why is there not anywhere (that I’ve been able to find) that you can report an
error in a database entry?

Author:

Old_brickster

Posted:

Jan 28, 2024 23:34

Subject:

store will ship to US but not my state?

Viewed:

138 times

Topic:

The seller's store says it ships to me - in the US - but when I go to check
out, I get the message "Seller does not support shipping to Texas." Seller
has checked his store settings and cannot figure out what the problem is. I asked
if he'd be willing to set up the shipping workaround password (as though
he does NOT ship to the US, but will if this password is used), so maybe that
will work. I've seen this a few times, but this is the first time I'm
really interested in buying from a seller where it happened (he has a couple
of hard-to-find instructions).

Author:

ProtonProxy

Posted:

Jan 26, 2024 12:13

Subject:

New seller verification

Viewed:

106 times

Topic:

I'm sitting on day 7 of registering as a seller account. Bought a thermal
printer, bubble mailers, Looked up all the info I need to know to ship in Canada,
as well as uploaded and customized pricing on my store inventory...

All of my networks and platforms I'm on social media wise, are asking when
they can buy my store and I'm eager to get this on the go.

How long realistically am I going to be waiting until I can set a proper open
date...?

Author:

Kapz

Posted:

Jan 20, 2024 13:11

Subject:

All 2023 pending images broken & missing

Viewed:

94 times

Topic:

Since a week ago, I spoted that ALL pending approval images for new and existing
items (sets, parts, gear, etc.) from 2023 are missing and show the Broken Image
icon, nor can they be viewed.

Last year, images submmited in 2022 did NOT have this problem.

Please may I ask, what is going on?

Has Bricklink lost them, that being, why they don't seem to aprove any of
the now old, *new* items?

Do I need to repost my images or will I have to also do the item submmitions
too?

This problem does not seem to efect the 2023 submitions for new items, only the
images.

I have submitted some screenshots to example this issue.

Any information or instructions would be useful and appreciated.

Author:

derekknapp

Posted:

Jan 14, 2024 14:26

Subject:

how to change Feedback

Viewed:

89 times

Topic:

i am looking for help on how to change Feedback

i entered positive and meant to do negative

Author:

Emilio_Magnelli

Posted:

Jan 9, 2024 04:04

Subject:

Invoice to USA

Viewed:

88 times

Topic:

Hi,

invoice to USA is not correct.

Order total include US tax amount

Pls fix ASAP

em

Author:

derekknapp

Posted:

Jan 5, 2024 15:26

Subject:

NSS

Viewed:

136 times

Topic:

i had a 1st time byer by a set from me and after 2 months file a NSS report,
i was able to prove i shipped it. i have been trying to get it resolved now for
2 months(4 months from the order date) today it shows p in the mail with 2 Unclaimed
stickers on it and the shipping address is the same as his Brick link account,
no sooner did he File the NSS against me he has no longer communicated, i so
i move forward and try and resolve this with ot getting nagative feed back

Author:

Antonn

Posted:

Dec 26, 2023 13:57

Subject:

number of unique lego pieces over time

Viewed:

113 times

Topic:

anyone would know in graph

Author:

csepulv

Posted:

Dec 22, 2023 22:40

Subject:

Seller Scam Warning?

Viewed:

253 times

Topic:

I received an email, possible from admin@bricklink.com noting
---
Dear BrickLink Buyer,

We have reason to believe that BrickLink seller is running a scam.
We recommend you file a chargeback with your payment provider immediately.

The BrickLink Administration
---

It seems very short and there is no detail. I would have thought Bricklink would
get involved with payment processors rather than simply direct me to contact
them, particularly without any details to raise a dispute.

Is this a legitimate email? Is there a Bricklink contact to follow up on this?

Thanks

Author:

JHAdams

Posted:

Dec 20, 2023 17:51

Subject:

Easy Buy isn't working

Viewed:

73 times

Topic:

When I just tried to use Easy Buy, it said that I was buying zero items, from
two stores, for a total of $0.00 + S/H. Has anyone else had this issue and does
anyone know how to fix it?

Author:

legoranger00

Posted:

Dec 18, 2023 12:45

Subject:

How to remove sticky residue from Lego

Viewed:

102 times

Topic:

A lot of my machine washed Lego still has sticky residue on them. Any suggestions
on how to remove it would be greatly appreciated. Show photos of what you use
for this problem.

Author:

Saitobricks.ca

Posted:

Dec 16, 2023 11:45

Subject:

Is this a LEGO brick?

Viewed:

248 times

Topic:

I just bought a bag of assorted lego from Value Village, and while sorting maga
out and into the trash I found this piece.

The quality feels like mega, but it says Lego on it. Also on the inside it says
pat pend(aka patent pending)
It’s also not quite the same red as regular Lego bricks.
If you know what this is let me know.

Author:

connectbrick

Posted:

Dec 15, 2023 13:30

Subject:

Selling privileges revoked.

Viewed:

243 times

Topic:

I'm just wondering if someone could look at my store and reinstate it. I'm
away and missed my fees accidentally. They are now paid so looking to reopen
please. Thanks in advance 🙂

Author:

kiwipaul

Posted:

Dec 12, 2023 16:34

Subject:

Cannot reset password after cyber breach

Viewed:

91 times

Topic:

My main account is inaccessible since the cyber breach, but am not able to reset
the password.

The reset email never arrives.

How can this be fixed please?

Cheers
Paul

Author:

bafti71

Posted:

Dec 12, 2023 15:18

Subject:

Store Verification

Viewed:

125 times

Topic:

Maybe someone can help me. I have filled out the form for the store verification
and submitted all requested documents.
The page says that the verification process should take 1-3 days.
I am waiting for 10 days already.
I have tried to contact Bricklink through the chat -- No reply
I have tried to contact Bricklink by email -- No reply

I don't know what to do anymore. Can anybody help?

Thanks and best regards
Benjamin

Author:

L79M

Posted:

Dec 12, 2023 14:41

Subject:

Problem with verification

Viewed:

210 times

Topic:

Im having a problem with my store verification ive been waiting for a very long
time for it to be verified

Author:

marty33

Posted:

Dec 10, 2023 18:10

Subject:

is this suspicious??

Viewed:

316 times

Topic:

Hello,

I feel as long as I been doing this I would of ran across something like this
before. I have sold to several new members with zero feedback and believe we
all start somewhere. But today, I received an order from a member that created
the account today, ordered a $400 minifigure (Arf trooper). Guess my questions
are -

Could this be some type of scam?
Should I cancel the order?
Other then insurance, what if anything can I do to protect not losing $400

Thanks,
Marty

Author:

maxlego

Posted:

Dec 8, 2023 19:06

Subject:

L and N Bricks.

Viewed:

454 times

Topic:

Why is this store still open???

https://store.bricklink.com/LukasandNate

https://www.bricklink.com/feedback.asp?u=LukasandNate

Seriously

Author:

atpwo

Posted:

Dec 6, 2023 16:06

Subject:

Inventar

Viewed:

73 times

Topic:

Hallo zusammen,
bin noch neu am Start und versuchen meine Brickstore Datei hochzuladen als Shopinventar
und nichts geht. ich weiss mir keinen rat mehr. Irgendeine Hilfestellung wäre
toll.

Gruß atpwo

Author:

wyvern

Posted:

Nov 29, 2023 11:21

Subject:

Won't stay logged in

Viewed:

85 times

Topic:

Recently I haven't been able to close my browser and stay logged in to BL;
every time I reopen it I have to log in again (Chrome 119.0.6045.199, Windows
11). I don't know exactly when this started, maybe a week ago. Is anyone
else having this issue?

Author:

Giacomo9812

Posted:

Nov 27, 2023 10:34

Subject:

bloc list

Viewed:

105 times

Topic:

Prima volta che posto un messaggio, scusatemi ma mi devo sfogare.
Il 3 novembre ho fatto un ordine. ho pagato il giorno stesso 130 euro.
Ci sono stati i ben noti problemi di attacchi hacker.
Riesco a rientrare nel sito solo 15 giorni dopo e scopro che il mio ordine
e' stato annullato (d'accordo venditore e compratore - ma io non ne sapevo
nulla).
Contatto in Germania il venditore che dopo 2 giorni mi dice che ha annullato
l'ordine per un problema di sistema. Che ha provato a rimandarmi i soldi,
ma non c'e' riuscito per
un problema di sistema.

Allora ho aperto una controversia tramite paypal con la quale avevo fatto il
pagamento.
i soldi sono tornati oggi, ma sono finito nella bloc list del venditore.
E' possibile finirvi senza io avere fatto nulla di male?
Sono un ottimo compratore e anche con quel negozio avevo acquistato piu'
volte negli anni.
A chi devo comunicare tutto cio' ?
Grazie a tutti!

Author:

nando10081969

Posted:

Nov 27, 2023 05:35

Subject:

Copy of invoice does not appear in my email

Viewed:

44 times

Topic:

Hello!
When I send the invoice to the buyer, a copy of the same invoice is usually sent
to my email. In recent days, the copy of the invoice has not been sent to my
email. I didn't change anything in my store settings.
However, I receive orders and other messages from Bricklink.
I ask the community if they have ever encountered a problem like this, with the
aim of understanding whether it is an error with my email server or a problem
with Bricklink.
Thank you all!

Author:

1001bricks

Posted:

Nov 21, 2023 13:10

Subject:

Replying a post w/ screen pic sends 403 err

Viewed:

147 times

Topic:

Just tried to replied uploading a PNG screenshot (as usual), it systematically
replies with a 403 Forbidden, unauthorized.

Immediately after having selected the file.

Can't post a screenshot of it, obviously

Author:

Tracyd

Posted:

Nov 20, 2023 16:34

Subject:

Wanted List

Viewed:

70 times

Topic: