Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | macebobo  | | Posted: | Mar 13, 2024 13:02 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 39 times | | Topic: | Feedback | |
|
| In Feedback, zorbanj writes:
| | In Feedback, yoavheskia writes:
| |
No Amazon in Israel yet... I really don't understand what he was thinking
|
The 1st one always stings. It won't affect your sales, as you will see. Just
keep moving foward.
|
This is so true, but the sting fades with time and it can bring peace as well,
since you no longer have to worry about being seen as perfect.
I still do the same customer service as before my first non positive feedback,
I just do not worry (as much) anymore.
|
 |
| Author: | zorbanj | | Posted: | Mar 13, 2024 12:59 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 30 times | | Topic: | Feedback | |
|
| In Feedback, yoavheskia writes:
| |
No Amazon in Israel yet... I really don't understand what he was thinking
|
The 1st one always stings. It won't affect your sales, as you will see. Just
keep moving foward.
|
|
| Author: | Leftoverbricks | | Posted: | Mar 13, 2024 12:59 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 39 times | | Topic: | Feedback | |
|
| In Feedback, yoavheskia writes:
| | Hi,
I got my first Neutral Feedback without any justification.
The buyer made the order at 17.2, I shipped it at 18.2 and he received it at
21.2
Although it took less then a week and although the Israeli PO is not under my
command (I wish it was!) the buyer gave me the following feedback:
Everything I asked for arrived, even the used one feels like new but the shipping
time takes quite a long time
I submitted Feedback Removal Request.
My questions are:
1. What to expect? The feedback will be cancel?
2. How long does it take normally?
Thanks,
Yoav
|
We do not often see sellers form Israel posting in the forum.
Currently there are only 11 Israeli shops on Bricklink: https://www.bricklink.com/browseStores.asp?countryID=IL
Which is strange: Israel is #25 on the world list of biggest economies (https://www.worldometers.info/gdp/gdp-by-country/)
For comparison The Netherlands is #18 and has 1241 stores.
Perhaps Israeli are not much interested in LEGO?
On topic: I wouldn't give it moo much thought. Some people are just very
impatient. Unless your buyer was in the Gaza strip, then you have a problem.
|
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| Author: | zorbanj | | Posted: | Mar 13, 2024 12:49 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 39 times | | Topic: | Feedback | |
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| In Feedback, yoavheskia writes:
| |
No more 100% positive feedback when landing to my store 
|
You could contact the buyer and see id they'll reverse the feedback.
Failing that, you should reply to the buyer's feedback. I would reply in
English. You can also post your own feedback for the buyer. I see that the buyer
has zero feedback. If you leave a negative, the buyer's total feedback will
be minus 1 and the buyer won't be able to buy from any store with the "Disallow
members with negative feedback score to buy from my store" option enabled.
|
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| Author: | yoavheskia | | Posted: | Mar 13, 2024 12:47 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 33 times | | Topic: | Feedback | |
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| | | Many people, including adults, have been conditioned by Amazon to expect things
to be delivered immediately.
|
No Amazon in Israel yet... I really don't understand what he was thinking
|
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| Author: | Tracyd | | Posted: | Mar 13, 2024 12:46 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 38 times | | Topic: | Feedback | |
|
| In Feedback, yoavheskia writes:
| | Hi,
I got my first Neutral Feedback without any justification.
The buyer made the order at 17.2, I shipped it at 18.2 and he received it at
21.2
Although it took less then a week and although the Israeli PO is not under my
command (I wish it was!) the buyer gave me the following feedback:
Everything I asked for arrived, even the used one feels like new but the shipping
time takes quite a long time
I submitted Feedback Removal Request.
My questions are:
1. What to expect? The feedback will be cancel?
2. How long does it take normally?
Thanks,
Yoav
|
It won't be removed based on all the forum posts by other sellers. But by
blocking new buyers you are blocking people with perfect feedback scores. 0
feedback means no negatives or neutrals.
Do not obsess over the perfect feedback score.
Answer his feedback truthfully and it shouldn't hurt you. I agree a neutral
should not lower your score, but it is not my decision to make. IF I am worried
about a less than perfect score, I look at the feedback left and their responses
to it. You have some interesting stuff in your store, people who are looking
for that will buy it even without the perfect score, as long as you answer the
bad feedback in a calm truthful manner. Shipping time isn't your fault unless
you don't process the order for days after it was made/paid.
|
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| Author: | zorbanj | | Posted: | Mar 13, 2024 12:44 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 34 times | | Topic: | Feedback | |
|
| In Feedback, Biglesdug writes:
| |
They think 4 days shipping is a long time? Sounds like a minor, most adults who
have ever purchased anything online wouldn't considered that a long time
for an order to be pulled, packed, shipped and delivered. Some people's expectations
are crazy.
|
Many people, including adults, have been conditioned by Amazon to expect things
to be delivered immediately.
|
|
| Author: | zorbanj | | Posted: | Mar 13, 2024 12:42 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 48 times | | Topic: | Feedback | |
|
| In Feedback, yoavheskia writes:
| | Hi,
I got my first Neutral Feedback without any justification.
The buyer made the order at 17.2, I shipped it at 18.2 and he received it at
21.2
Although it took less then a week and although the Israeli PO is not under my
command (I wish it was!) the buyer gave me the following feedback:
Everything I asked for arrived, even the used one feels like new but the shipping
time takes quite a long time
I submitted Feedback Removal Request.
My questions are:
1. What to expect? The feedback will be cancel?
2. How long does it take normally?
|
Very much doubt the feedback will be cancelled. If it is not cancelled, you will
be stuck with it forever. This is another textbook case of why neutral feedback
should not be included in a store's feedback percentage.
This thread may interest you:
https://www.bricklink.com/messageThread.asp?ID=354902
|
|
| Author: | Biglesdug | | Posted: | Mar 13, 2024 12:34 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 47 times | | Topic: | Feedback | |
|
| In Feedback, yoavheskia writes:
| | Hi,
I got my first Neutral Feedback without any justification.
The buyer made the order at 17.2, I shipped it at 18.2 and he received it at
21.2
Although it took less then a week and although the Israeli PO is not under my
command (I wish it was!) the buyer gave me the following feedback:
Everything I asked for arrived, even the used one feels like new but the shipping
time takes quite a long time
I submitted Feedback Removal Request.
My questions are:
1. What to expect? The feedback will be cancel?
2. How long does it take normally?
Thanks,
Yoav
|
They think 4 days shipping is a long time? Sounds like a minor, most adults who
have ever purchased anything online wouldn't considered that a long time
for an order to be pulled, packed, shipped and delivered. Some people's expectations
are crazy.
|
|
| Author: | yoavheskia | | Posted: | Mar 13, 2024 12:28 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 37 times | | Topic: | Feedback | |
|
| | | Another Amazon buyer expecting everyone else to have it delivered the next day.
|
I should not take orders from new members anymore
I will try to change my store settings
and of course block the buyer (i never did it before)
|
|
| Author: | yoavheskia | | Posted: | Mar 13, 2024 12:23 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 49 times | | Topic: | Feedback | |
|
| In Feedback, yoavheskia writes:
| | Hi,
I got my first Neutral Feedback without any justification.
The buyer made the order at 17.2, I shipped it at 18.2 and he received it at
21.2
Although it took less then a week and although the Israeli PO is not under my
command (I wish it was!) the buyer gave me the following feedback:
Everything I asked for arrived, even the used one feels like new but the shipping
time takes quite a long time
I submitted Feedback Removal Request.
My questions are:
1. What to expect? The feedback will be cancel?
2. How long does it take normally?
Thanks,
Yoav
|
No more 100% positive feedback when landing to my store
|
|
| Author: | popsicle | | Posted: | Mar 13, 2024 12:16 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 65 times | | Topic: | Feedback | |
|
| In Feedback, yoavheskia writes:
| | Hi,
I got my first Neutral Feedback without any justification.
The buyer made the order at 17.2, I shipped it at 18.2 and he received it at
21.2
Although it took less then a week and although the Israeli PO is not under my
command (I wish it was!) the buyer gave me the following feedback:
Everything I asked for arrived, even the used one feels like new but the shipping
time takes quite a long time
I submitted Feedback Removal Request.
My questions are:
1. What to expect? The feedback will be cancel?
2. How long does it take normally?
Thanks,
Yoav
|
Sorry to hear it. Through comms you can request of the member to remove their
own feedback left. Don't believe the feedback removal request will be acted
upon, it lacks grounds within the guidelines
Many just do not understand the impact "neutral" has on a seller's
profile. Understandable as it's in fact, not neutral.
Why I posted: https://www.bricklink.com/message.asp?ID=868453
-popsicle
|
|
| Author: | Stuart9 | | Posted: | Mar 13, 2024 12:04 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 63 times | | Topic: | Feedback | |
|
| Doubt the feedback will be removed. 
Another Amazon buyer expecting everyone else to have it delivered the next day.
In Feedback, yoavheskia writes:
| | Hi,
I got my first Neutral Feedback without any justification.
The buyer made the order at 17.2, I shipped it at 18.2 and he received it at
21.2
Although it took less then a week and although the Israeli PO is not under my
command (I wish it was!) the buyer gave me the following feedback:
Everything I asked for arrived, even the used one feels like new but the shipping
time takes quite a long time
I submitted Feedback Removal Request.
My questions are:
1. What to expect? The feedback will be cancel?
2. How long does it take normally?
Thanks,
Yoav
|
|
|
| Author: | yoavheskia | | Posted: | Mar 13, 2024 11:58 | | Subject: | Unjustified Neutral Feedback | | Viewed: | 283 times | | Topic: | Feedback | |
|
| Hi,
I got my first Neutral Feedback without any justification.
The buyer made the order at 17.2, I shipped it at 18.2 and he received it at
21.2
Although it took less then a week and although the Israeli PO is not under my
command (I wish it was!) the buyer gave me the following feedback:
Everything I asked for arrived, even the used one feels like new but the shipping
time takes quite a long time
I submitted Feedback Removal Request.
My questions are:
1. What to expect? The feedback will be cancel?
2. How long does it take normally?
Thanks,
Yoav
|
|
| Author: | Saitobricks.ca | | Posted: | Mar 2, 2024 12:52 | | Subject: | Re: 24548189 | | Viewed: | 29 times | | Topic: | Feedback | |
|
| In Feedback, jcarroll writes:
| | Thank you for such a smooth transaction. I will be using this site in the future.
Again thank you
Jcarroll
|
Give the feedback to the seller please. They really would appreciate it.
|
| Author: | yorbrick | | Posted: | Mar 2, 2024 12:23 | | Subject: | Re: 24548189 | | Viewed: | 35 times | | Topic: | Feedback | |
|
| In Feedback, jcarroll writes:
| | Thank you for such a smooth transaction. I will be using this site in the future.
Again thank you
Jcarroll
|
So leave feedback for the seller.
|
| Author: | jcarroll | | Posted: | Mar 2, 2024 11:22 | | Subject: | 24548189 | | Viewed: | 110 times | | Topic: | Feedback | |
|
| Thank you for such a smooth transaction. I will be using this site in the future.
Again thank you
Jcarroll
|
| Author: | yorbrick | | Posted: | Feb 28, 2024 13:04 | | Subject: | Re: What gives? | | Viewed: | 84 times | | Topic: | Feedback | |
|
| If it is 1 neutral or negative in 20000+ total, it would be rounded up as it
would be 99.995. 1 in 19999 total rounds down to 99.99%, 1 in 20000 total rounds
up to 100.00%.
|
|
| Author: | popsicle | | Posted: | Feb 28, 2024 10:25 | | Subject: | Re: What gives? | | Viewed: | 78 times | | Topic: | Feedback | |
|
| In Feedback, popsicle writes:
| | In Feedback, Biglesdug writes:
| | In Feedback, popsicle writes:
| | After reading a now cancelled post:
https://www.bricklink.com/message.asp?ID=1457020
In which the OP highlighted Carol’s first non positive (neutral) feedback in
over a staggering 25,000 orders, I noticed something: The neutral didn’t produce
an effect on Carol's percentage number displayed.
Has this suggestion been implemented?
https://www.bricklink.com/message.asp?ID=868453
Or is it that her order numbers are so large that the percentage affected can’t
be shown or formatted as is?
Two store banners, both with a single selling neutral
https://store.bricklink.com/carolannee
https://store.bricklink.com/par016
A very nice post about carolannee, btw. Here's my readied reply to it.
Carol was my inspiration early on here as to what a BL seller could become.
Her comms, packaging, listing practices, processing times, all exemplary. She
set the bar high for other BL sellers. I’m privileged to have gotten to know
her some personally over the years. A wonderful personality who happens to also
enjoy her garden
She and I trading location in a manner of speaking. We were in Olympia for years
while she was up in the Seattle area. Nearly at the same time, she and her hubby
moved down to Olympia where we lived, while we move up to the Seattle area where
they had just left. She also has been fazing out her inventory in order to close,
nearly as long as we have been
-popsicle
|
It most have been converted or removed? I am not seeing her have any neutrals.
|
Bingo! It's now not showing. Thanks.
Guess it was just the timing
|
And why the other cancelled their post, no doubt
|
|
| Author: | popsicle | | Posted: | Feb 28, 2024 10:22 | | Subject: | Re: What gives? | | Viewed: | 79 times | | Topic: | Feedback | |
|
| In Feedback, Biglesdug writes:
| | In Feedback, popsicle writes:
| | After reading a now cancelled post:
https://www.bricklink.com/message.asp?ID=1457020
In which the OP highlighted Carol’s first non positive (neutral) feedback in
over a staggering 25,000 orders, I noticed something: The neutral didn’t produce
an effect on Carol's percentage number displayed.
Has this suggestion been implemented?
https://www.bricklink.com/message.asp?ID=868453
Or is it that her order numbers are so large that the percentage affected can’t
be shown or formatted as is?
Two store banners, both with a single selling neutral
https://store.bricklink.com/carolannee
https://store.bricklink.com/par016
A very nice post about carolannee, btw. Here's my readied reply to it.
Carol was my inspiration early on here as to what a BL seller could become.
Her comms, packaging, listing practices, processing times, all exemplary. She
set the bar high for other BL sellers. I’m privileged to have gotten to know
her some personally over the years. A wonderful personality who happens to also
enjoy her garden
She and I trading location in a manner of speaking. We were in Olympia for years
while she was up in the Seattle area. Nearly at the same time, she and her hubby
moved down to Olympia where we lived, while we move up to the Seattle area where
they had just left. She also has been fazing out her inventory in order to close,
nearly as long as we have been
-popsicle
|
It most have been converted or removed? I am not seeing her have any neutrals.
|
Bingo! It's now not showing. Thanks.
Guess it was just the timing
|
|
| Author: | Biglesdug | | Posted: | Feb 28, 2024 10:15 | | Subject: | Re: What gives? | | Viewed: | 67 times | | Topic: | Feedback | |
|
| In Feedback, popsicle writes:
| | After reading a now cancelled post:
https://www.bricklink.com/message.asp?ID=1457020
In which the OP highlighted Carol’s first non positive (neutral) feedback in
over a staggering 25,000 orders, I noticed something: The neutral didn’t produce
an effect on Carol's percentage number displayed.
Has this suggestion been implemented?
https://www.bricklink.com/message.asp?ID=868453
Or is it that her order numbers are so large that the percentage affected can’t
be shown or formatted as is?
Two store banners, both with a single selling neutral
https://store.bricklink.com/carolannee
https://store.bricklink.com/par016
A very nice post about carolannee, btw. Here's my readied reply to it.
Carol was my inspiration early on here as to what a BL seller could become.
Her comms, packaging, listing practices, processing times, all exemplary. She
set the bar high for other BL sellers. I’m privileged to have gotten to know
her some personally over the years. A wonderful personality who happens to also
enjoy her garden
She and I trading location in a manner of speaking. We were in Olympia for years
while she was up in the Seattle area. Nearly at the same time, she and her hubby
moved down to Olympia where we lived, while we move up to the Seattle area where
they had just left. She also has been fazing out her inventory in order to close,
nearly as long as we have been
-popsicle
|
It most have been converted or removed? I am not seeing her have any neutrals.
|
|
| Author: | Tracyd | | Posted: | Feb 28, 2024 10:08 | | Subject: | Re: What gives? | | Viewed: | 74 times | | Topic: | Feedback | |
|
| In Feedback, popsicle writes:
| | After reading a now cancelled post:
https://www.bricklink.com/message.asp?ID=1457020
In which the OP highlighted Carol’s first non positive (neutral) feedback in
over a staggering 25,000 orders, I noticed something: The neutral didn’t produce
an effect on Carol's percentage number displayed.
Has this suggestion been implemented?
https://www.bricklink.com/message.asp?ID=868453
Or is it that her order numbers are so large that the percentage affected can’t
be shown or formatted as is?
Two store banners, both with a single selling neutral
https://store.bricklink.com/carolannee
https://store.bricklink.com/par016
A very nice post about carolannee, btw. Here's my readied reply to it.
Carol was my inspiration early on here as to what a BL seller could become.
Her comms, packaging, listing practices, processing times, all exemplary. She
set the bar high for other BL sellers. I’m privileged to have gotten to know
her some personally over the years. A wonderful personality who happens to also
enjoy her garden
She and I trading location in a manner of speaking. We were in Olympia for years
while she was up in the Seattle area. Nearly at the same time, she and her hubby
moved down to Olympia where we lived, while we move up to the Seattle area where
they had just left. She also has been fazing out her inventory in order to close,
nearly as long as we have been
-popsicle
|
Very well could be rounding.
|
|
| Author: | popsicle | | Posted: | Feb 28, 2024 10:03 | | Subject: | What gives? | | Viewed: | 489 times | | Topic: | Feedback | |
|
| After reading a now cancelled post:
https://www.bricklink.com/message.asp?ID=1457020
In which the OP highlighted Carol’s first non positive (neutral) feedback in
over a staggering 25,000 orders, I noticed something: The neutral didn’t produce
an effect on Carol's percentage number displayed.
Has this suggestion been implemented?
https://www.bricklink.com/message.asp?ID=868453
Or is it that her order numbers are so large that the percentage affected can’t
be shown or formatted as is?
Two store banners, both with a single selling neutral
https://store.bricklink.com/carolannee
https://store.bricklink.com/par016
A very nice post about carolannee, btw. Here's my readied reply to it.
Carol was my inspiration early on here as to what a BL seller could become.
Her comms, packaging, listing practices, processing times, all exemplary. She
set the bar high for other BL sellers. I’m privileged to have gotten to know
her some personally over the years. A wonderful personality who happens to also
enjoy her garden
She and I trading location in a manner of speaking. We were in Olympia for years
while she was up in the Seattle area. Nearly at the same time, she and her hubby
moved down to Olympia where we lived, while we move up to the Seattle area where
they had just left. She also has been fazing out her inventory in order to close,
nearly as long as we have been
-popsicle
|
|
|
| Author: | Brickwilbo | | Posted: | Feb 24, 2024 05:08 | | Subject: | Re: Feedback löschen | | Viewed: | 47 times | | Topic: | Feedback | |
|
| In Feedback, rambo writes:
| | In Feedback, Nubs_Select writes:
Danke, da hab ich es versucht, funktioniert aber nicht!
|
Es sollte gleich funktionieren. Selekt "Feedback I Posted" und Bestellnummer
notieren.
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| Author: | Brickwilbo | | Posted: | Feb 24, 2024 05:02 | | Subject: | Re: Feedback löschen | | Viewed: | 31 times | | Topic: | Feedback | |
|
| In Feedback, rambo writes:
| | In Feedback, Nubs_Select writes:
Danke, da hab ich es versucht, funktioniert aber nicht!
|
Geht nur bis 30 Tagen.
|
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