BrickLink Discussion Forum

In Help, McBricks writes:

A buyer can get parts shipped to her in a certain state but once a set is added
it says "No shipping method available". Any help? Thanks in advance.
James

Enable PayPal Onsite.
Or add a shipping method with manual invoice.

Author:

Brickwilbo

Posted:

Mar 10, 2024 08:56

Subject:

Re: NSS Store Suspension

Viewed:

76 times

Topic:

In Help, collectabrick writes:

Hi all, on the 4th March my store was suspended for receiving 3+ NSS Alerts at
one given time. I have resolved these in the past few days, but the last 2 I
have open are from a while ago now where they have been laying dormant as a result
of the buyers longer responding to the case after receiving their items / refunds.

I submitted a ticket to the Help Desk, the same day of suspension (4th March),
for these 2 cases showing the proof for either the refund or delivery, but I
haven't received a confirmation email or anything of that nature to show
any progress towards them.

Wanted to know if there was a way to escalate this, or any other steps I can
do to get these cases closed. I am still messaging the buyers frequently but,
judging from their feedback, they look to be inactive from BrickLink nowadays.
My total NSS count is still below 3 now (2), so is there a possibility of a reinstatement
of my selling privileges?

Any help/advice is appreciated, thanks.

Be patient, the helpdesk has a backlog of a few weeks.

Author:

Brickwilbo

Posted:

Mar 10, 2024 08:52

Subject:

Re: How to delete the contents of a stockroom?

Viewed:

28 times

Topic:

Selling

In Selling, Leftoverbricks writes:

How to delete the contents of a certain stockroom (A, B, C) and not make changes
to the available items?

Go toy My Inventory, Select By Availability, check the checkbox and selet Delete
items, submit changes.
https://www.bricklink.com/inventory.asp?itemView=7

Author:

Brickwilbo

Posted:

Mar 5, 2024 10:01

Subject:

Re: BL messaging sending multiple replies.

Viewed:

42 times

Topic:

Technical Issues

In General, SDF_Bricks writes:

When I send a reply to a message, sometimes the receiver gets the message 2-3
times. Rather annoying.
Anyone aware of this or knows of a fix?

Maybe clear the cache and cookies.

Author:

Brickwilbo

Posted:

Mar 3, 2024 05:37

Subject:

Re: Wanted List issue adding REMARK

Viewed:

36 times

Topic:

Technical Issues

https://www.bricklink.com/message.asp?ID=1455953

In Technical Issues, TechnoCaveman writes:

Issue with Updating Wanted List with a comment in Remark Field

These are existing lists where the only thing I'm editing is the remark field.

When I try to save the new remark, I receive the message, "Only one item/color
combination is allowed per Wanted List".

Note that I did not violate that limitation.

I created a test Wanted List with just one part. I attempted to add a remark
and I received the message "Only one item/color combination is allowed per
Wanted List". This error message in this instance does not make sense, as
I only have one part in wanted list. Please refer to attachment for test results.

Author:

Brickwilbo

Posted:

Mar 3, 2024 05:36

Subject:

Re: How to get rotatable parts right?

Viewed:

25 times

Topic:

Related Software

In Related Software, Youboming writes:

As shown in the picture, I can't put these parts in the correct position
because I can't adjust them as flexibly as in reality. Is there any solution?

There's a stud.io dedicated forum here: https://forum.bricklink.com.
Helppages: https://studiohelp.bricklink.com/hc/en-us

Author:

Brickwilbo

Posted:

Mar 2, 2024 06:27

Subject:

Re: Filed a NSS report. How long to resolution?

Viewed:

54 times

Topic:

In Help, BackAgain1 writes:

I filed this on day 7 after placing an order. I'm wondering at what point
I go to paypal to get the money back? Thanks

A week after opening the NSS should be enough time to respond en solve the issue.
Check your email spam folder for a message from the seller.

Author:

Brickwilbo

Posted:

Mar 2, 2024 05:48

Subject:

Re: Onsite payment - paid - pending payment

Viewed:

45 times

Topic:

Problem Order

In Problem Order, donja_nl writes:

Hello,

I hope somebody can help me with an order that has been paid by onsite payment.
I got Bricklink mail that the order is paid and the 'Payment status'
is 'Pending'.

The is no money in my Paypal account.
The seller wants me to cancel the order, because there is something wrong with
the payment. Not telling me what.

What is happening with such a payment and what is the smart thing to do?
- Cancel a paid order myself. (is it possible?)
- Let the buyer cancel this order. (is it possible?)
- File an NPB. (is it possible?)

Anybody has good advice for me? Never had this before.

Maybe an E-check. The buyer should cancel the payment on his side.
Then you can cancel the order. Or cancel the order by using the NPB process if
you want to be protected against any feedback. The buyer can choose the option
to cancel and accept the penalty.

Author:

Brickwilbo

Posted:

Feb 29, 2024 10:40

Subject:

Re: Easy link or access for wanted lists

Viewed:

28 times

Topic:

In Suggestions, SrenB writes:

Would it be possible for users to access other users' wanted lists?
Or for a user to generate an easy link that could be sent to others users so
they can see our wanted lists?
That way we won't have to send a bunch of pictures to people, with whom we
want to trade etc.

You can download your wantlists and send the file.

Author:

Brickwilbo

Posted:

Feb 26, 2024 08:54

Subject:

Re: Suspended store due to NSS

Viewed:

101 times

Topic:

In Help, tab.toyshop writes:

Dear all,

My store has been suspended due to 3 NSS:

First one the order contains some minifigure torso and we mistakenly listed as
new when there is little dent on the torsos. When buyer questioned about this
problem, we agreed to fully refunded without the buyer having to shipped us back
the LEGO, so they have the LEGO for free. However, after 2-3 months of refunding
this, buyer didn't remove the NSS until I ask a Netherland friend to call
him directly by phone that he finally removed the NSS.

The 2nd order is with a missing item in an order, which we have fully refunded
the missing parts and buyer has already removed the NSS.

The 3rd order is ridiculous. We were discussing the orders with the buyer, and
all of a sudden the buyer said we did not issue invoice in time, so he left negative
feedback and initiate NSS. We didn't even receive a single cent from buyer.

Always respond to the NSS in the comments section of the NSS.

And because these 3 NSS were once active at the same time, our store has been
suspended.

Three NSS have to be completed to close a store.
Three pending NSS doesn't close a store.

We tried to contact admin for over 5-6 times over the past 2-3 weeks but there
is zero reply from them.

Current backlog is a few weeks.

Could anyone kindly let us know how we can have our store re-opened?

Thank you so much all all of your help!

Cheers,
Vincent

Author:

Brickwilbo

Posted:

Feb 24, 2024 05:08

Subject:

Re: Feedback löschen

Viewed:

47 times

Topic:

Feedback

https://www.bricklink.com/feedbackDel.asp

In Feedback, rambo writes:

In Feedback, Nubs_Select writes:

Danke, da hab ich es versucht, funktioniert aber nicht!

Es sollte gleich funktionieren. Selekt "Feedback I Posted" und Bestellnummer
notieren.

Author:

Brickwilbo

Posted:

Feb 24, 2024 05:02

Subject:

Re: Feedback löschen

Viewed:

31 times

Topic:

Feedback

https://www.bricklink.com/feedbackDel.asp

In Feedback, rambo writes:

In Feedback, Nubs_Select writes:

Danke, da hab ich es versucht, funktioniert aber nicht!

Geht nur bis 30 Tagen.

Author:

Brickwilbo

Posted:

Feb 23, 2024 06:41

Subject:

Re: How to delete items in cart

Viewed:

22 times

Topic:

Problem

In Problem, tmemme writes:

I am completely new at this online shopping world, as I would rather go into
the store. When I went into the Lego store the helpful worker heard me talking
about mocs and introduced me to this site. As I was helped on my first order,
I feel completely lost as to how I delete items in cart that are unwanted.

Any help would be appreciated.

Click on remove behind the item.

Author:

Brickwilbo

Posted:

Feb 21, 2024 05:28

Subject:

Re: I've a list

Viewed:

30 times

Topic:

Buying

In Buying, Omenspirits writes:

I have a list of lego that I'm interested in and wonder how I approach a
seller to see if they have the complete list I need.

Is there a protocol?

thanks.

See under Wantedlist: https://www.bricklink.com/help.asp?helpID=176

Author:

Brickwilbo

Posted:

Feb 21, 2024 05:26

Subject:

Re: How to add all my old orders to collection!

Viewed:

23 times

Topic:

In Help, dm_2007_cc writes:

Hi I've got lot of orders missing where can't get my old invoices from
last year or two ago, haven't ordered too much
But should be able to add ordered items to my collection instantly but there
isn't a way to, and to add piece by piece or set by set takes for a long
long time it's not easy!
Or does nobody even use it on here?
My collection I wish my invoices all my ordered items would auto magically add
to my collection!!!

Download https://www.bricklink.com/orderExcel.asp?orderType=placed
Import https://www.bricklink.com/v3/myCollection/main.page

Author:

Brickwilbo

Posted:

Feb 15, 2024 17:40

Subject:

Re: Directly access store from Orders Placed Page

Viewed:

19 times

Topic:

In Suggestions, tmtomh writes:

If you want to revisit a store you've previously ordered from and you click
on My BL--Orders to get to your Orders Placed page. you cannot directly
access the store. You have to click on the feedback rating of the store, and
then from the resulting feedback page you can click on a link that takes you
to the store.

Since the Orders Placed page already lists the name of each store next to its
feedback rating, can that store name be made clickable so it takes you directly
to the store?

Thanks!

Checkbox Sellers Store Icon:
https://www.bricklink.com/orderSettingsCols.asp?v=p&viewFrom=O

Author:

Brickwilbo

Posted:

Feb 15, 2024 01:12

Subject:

Re: Looking to sell complete sets of legos (used)

Viewed:

42 times

Topic:

Selling

Saved your post.

In Selling, RebelliousBrick writes:

To become a seller here you'll need at least 1 positive feedback which you
can get by buying something first.
And even if you become a seller it will probably take a while to sell everything
so if you need money fast it would be easier to sell through ebay or Facebook
marketplace.

Author:

Brickwilbo

Posted:

Feb 14, 2024 10:33

Subject:

Re: Ideal as a payment method

Viewed:

33 times

Topic:

In Suggestions, Brickwilbo writes:

In Suggestions, Familybuild writes:

True, i did not even realise the extra (free) money generation for bricklink
this brings.

Also it is stated across forums lately that bricklink is a market before a catalog..
Viewing through a markets perspective, not having these methods to accept payment
feels off.

Also Ideal and other payment methods are not accepted at lego themselves.
So i do suspect getting even small changes done has to go through so many corporate
levels
That makes the process most likely very slow..

Well i figured if one seller with forum spams can accumulate into a actual change
be it in policy.. we just gotta dig in and hold on..

I do hope this wont have to go to an day 365 or beyond asking for ideal and other
payment methods for stripe though..

See ya tomorrow

Asking every day for something might work for kids, it doesn't work for adults.😉

There are some Dutch stores which offer Ideal through Stripe.

Apparently they use a program called Bricqer and can invoice with a link to pay
by IDEAL, Bancontact, SOFORT banking, Giropay, EPS, Przelewy24.

Author:

Brickwilbo

Posted:

Feb 13, 2024 14:07

Subject:

Re: Ideal as a payment method

Viewed:

41 times

Topic:

In Suggestions, Familybuild writes:

Asking every day for something might work for kids, it doesn't work for adults.😉

There are some Dutch stores which offer Ideal through Stripe.

Author:

Brickwilbo

Posted:

Feb 12, 2024 14:21

Subject:

Re: How to block/stop a buyer

Viewed:

38 times

Topic:

In Help, SDF_Bricks writes:

In Help, SezaR writes:

In Help, SDF_Bricks writes:

I had a 'would-be' buyer who had me jump through hoops to describe a
couple of sets, take pictures, and many other things. In the end, he did not
even reply to my follow-up emails, nor acknowledge receipt of the pictures.

Not sure how this helps you but:
On behalf of that buyer, I acknowledge receipt of the pictures and express my
gratitude.

Needless
to say, this is NOT a desirable buyer.

Who is a desirable buyer? The guy who just pays and leaves a positive feedback?

How do I block such individual?

What a seller should learn is why a buyer wants photos and when and where to
take photos.
Many times, it does not make sense to take photos:
- a used set of 200 pieces. The description "parts in good condition"
should be enough in most cases. You cannot take photos of all parts from all
angles. But some times, one photo of printed parts or stickers would do the job
and help buyer trust the condition and your description.
Sometime newbies don't know that if a couple of items are in bad condition
or missing, I still send them. So I aknowledge in my response "if a mistake
happen and there is any missing or broken part, I will send you missing parts".
In some cases, they committed to buy even though I did not send any photo (I
remember once this happen for used set 928).

- when it comes with the condition of box and instructions, it totally makes
sense for a buyer to want to see photos. They are paying more to buy the set
with box, so they have to see photos beforehand.

Despite what other people said, between 25-50% of times, the users who request
photos commit to buy from me.

I suggest you focus on learning and understanding buyers' needs, rather than
stop-listing some users for such reasons.

Thank you for the wisdom. However, in this modern day and age, it's very
easy to 'acknowledge' receipt of the pictures and say 'Thank You".
It costs absolutely nothing. I am not concerned about the lost sale, as this
hobby is NOT my livelihood. It is the wasted time as, in addition to taking pics,
I invested time in checking inventory, sorting parts, ... etc

You probably can use the pictures in the future.

Author:

Brickwilbo

Posted:

Feb 11, 2024 16:32

Subject:

Re: Can't find this piece in Studio 2.0

Viewed:

31 times

Topic:

Related Software

In Related Software, VeganBlackWolf writes:

Could the devs add this design element to it, if it isn't in?

98140pb06 Lower Body with Tail with White Scales Pattern
Parts: Minifigure, Legs, Modified, Decorated {Dark Green}

You can request addingbit in thr dedicated Stud.io forum:
https://forum.bricklink.com/viewforum.php?f=6

Author:

Brickwilbo

Posted:

Feb 11, 2024 06:20

Subject:

Re: Delete All My Collection Inventory

Viewed:

37 times

Topic:

In Help, armandicoag writes:

Please, delete all the inventory from my collection.
Thank you.

You need to delete the items yourself. Click on the trashcans or upload an empty
file.

Author:

Brickwilbo

Posted:

Feb 8, 2024 10:37

Subject:

Re: Who pays for failed delivery

Viewed:

40 times

Topic:

In Help, K4fK4 writes:

Hello there!

I live in Germany and on december 8th 2023 i bought something from a seller in
the Netherlands.

on december 18th i get the following message:

from: *censored* Sent on: Dec 18, 2023 10:04
It was shipped last week but I forgot to set it on shipped.

Track & trace-code
3SKABAcensored

A day later i check the trace link and the Name in the adress field only has
my first name in it (see picture) I immediately contact the seller and ask him
to contakt PostNl to have them fix the adress. Hey replys with "That is something
PostNL did, not me. But I send them a message."

The name doesn't matter. The postal code has to be correct.

Then nothing happens until January 2nd the trace link updates to "delivery
failed" without any delivery atempt or a message in my post box to go get
the package at my lokal post office or something.

I contact seller again. For the next 24 days he asures me to contact posnl and
have them investigate where the package is because as u can see in the immage
it took post nl a while to sort everythin out. On January 26th seller contacts
me the package has arrived at his place again. And a big white sticker was covering
the rest of my name but for 12,50€ he would resend it to me.

Here my question: do i have to pay again for shipping?
If we cancel the order: can i only get back what i payed w/o shipping fee?

He states that in his Terms he stats "shipping on your risk" is that
even legal here on bricklink? afaik seller takes shipping risks.
What should i do now?

thanks a lot!
Leo

Resending is for the buyer.
If you want to cancel the order the seller also has to refund postage.

Author:

Brickwilbo

Posted:

Feb 8, 2024 07:21

Subject:

Re: Minifigure Id

Viewed:

38 times

Topic:

Catalog Identification

https://www.bricklink.com/v2/search.page?q=Lime%20torso,%20purple%20arms,#T=A

In Catalog Identification, JamesKane writes:

Hi all. Trying to ID a minifigure, and which set it comes from.

Can any one help?

Lime torso, purple arms, looks like a race suit?

Having trouble with image upload

Author:

Brickwilbo

Posted:

Feb 8, 2024 02:10

Subject:

Re: part with no dimensions purchased

Viewed:

24 times

Topic: