Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Brickwilbo  | | Posted: | Mar 10, 2024 08:56 | | Subject: | Re: NSS Store Suspension | | Viewed: | 75 times | | Topic: | Help | |
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| In Help, collectabrick writes:
| | Hi all, on the 4th March my store was suspended for receiving 3+ NSS Alerts at
one given time. I have resolved these in the past few days, but the last 2 I
have open are from a while ago now where they have been laying dormant as a result
of the buyers longer responding to the case after receiving their items / refunds.
I submitted a ticket to the Help Desk, the same day of suspension (4th March),
for these 2 cases showing the proof for either the refund or delivery, but I
haven't received a confirmation email or anything of that nature to show
any progress towards them.
Wanted to know if there was a way to escalate this, or any other steps I can
do to get these cases closed. I am still messaging the buyers frequently but,
judging from their feedback, they look to be inactive from BrickLink nowadays.
My total NSS count is still below 3 now (2), so is there a possibility of a reinstatement
of my selling privileges?
Any help/advice is appreciated, thanks.
|
Be patient, the helpdesk has a backlog of a few weeks.
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| Author: | Brickwilbo | | Posted: | Mar 10, 2024 08:52 | | Subject: | Re: How to delete the contents of a stockroom? | | Viewed: | 28 times | | Topic: | Selling | |
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| In Selling, Leftoverbricks writes:
| | How to delete the contents of a certain stockroom (A, B, C) and not make changes
to the available items?
|
Go toy My Inventory, Select By Availability, check the checkbox and selet Delete
items, submit changes.
https://www.bricklink.com/inventory.asp?itemView=7
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| Author: | Brickwilbo | | Posted: | Mar 5, 2024 10:01 | | Subject: | Re: BL messaging sending multiple replies. | | Viewed: | 42 times | | Topic: | Technical Issues | |
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| In General, SDF_Bricks writes:
| | When I send a reply to a message, sometimes the receiver gets the message 2-3
times. Rather annoying.
Anyone aware of this or knows of a fix?
|
Maybe clear the cache and cookies.
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| Author: | Brickwilbo | | Posted: | Mar 3, 2024 05:37 | | Subject: | Re: Wanted List issue adding REMARK | | Viewed: | 36 times | | Topic: | Technical Issues | |
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| In Technical Issues, TechnoCaveman writes:
| | Issue with Updating Wanted List with a comment in Remark Field
These are existing lists where the only thing I'm editing is the remark field.
When I try to save the new remark, I receive the message, "Only one item/color
combination is allowed per Wanted List".
Note that I did not violate that limitation.
I created a test Wanted List with just one part. I attempted to add a remark
and I received the message "Only one item/color combination is allowed per
Wanted List". This error message in this instance does not make sense, as
I only have one part in wanted list. Please refer to attachment for test results.
|
https://www.bricklink.com/message.asp?ID=1455953
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| Author: | Brickwilbo | | Posted: | Mar 3, 2024 05:36 | | Subject: | Re: How to get rotatable parts right? | | Viewed: | 25 times | | Topic: | Related Software | |
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| In Related Software, Youboming writes:
| | As shown in the picture, I can't put these parts in the correct position
because I can't adjust them as flexibly as in reality. Is there any solution?
|
There's a stud.io dedicated forum here: https://forum.bricklink.com.
Helppages: https://studiohelp.bricklink.com/hc/en-us
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| Author: | Brickwilbo | | Posted: | Mar 2, 2024 06:27 | | Subject: | Re: Filed a NSS report. How long to resolution? | | Viewed: | 54 times | | Topic: | Help | |
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| In Help, BackAgain1 writes:
| | I filed this on day 7 after placing an order. I'm wondering at what point
I go to paypal to get the money back? Thanks
|
A week after opening the NSS should be enough time to respond en solve the issue.
Check your email spam folder for a message from the seller.
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| Author: | Brickwilbo | | Posted: | Mar 2, 2024 05:48 | | Subject: | Re: Onsite payment - paid - pending payment | | Viewed: | 45 times | | Topic: | Problem Order | |
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| In Problem Order, donja_nl writes:
| | Hello,
I hope somebody can help me with an order that has been paid by onsite payment.
I got Bricklink mail that the order is paid and the 'Payment status'
is 'Pending'.
The is no money in my Paypal account.
The seller wants me to cancel the order, because there is something wrong with
the payment. Not telling me what.
What is happening with such a payment and what is the smart thing to do?
- Cancel a paid order myself. (is it possible?)
- Let the buyer cancel this order. (is it possible?)
- File an NPB. (is it possible?)
Anybody has good advice for me? Never had this before.
|
Maybe an E-check. The buyer should cancel the payment on his side.
Then you can cancel the order. Or cancel the order by using the NPB process if
you want to be protected against any feedback. The buyer can choose the option
to cancel and accept the penalty.
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| Author: | Brickwilbo | | Posted: | Feb 29, 2024 10:40 | | Subject: | Re: Easy link or access for wanted lists | | Viewed: | 28 times | | Topic: | Suggestions | |
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| In Suggestions, SrenB writes:
| | Would it be possible for users to access other users' wanted lists?
Or for a user to generate an easy link that could be sent to others users so
they can see our wanted lists?
That way we won't have to send a bunch of pictures to people, with whom we
want to trade etc.
|
You can download your wantlists and send the file.
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| Author: | Brickwilbo | | Posted: | Feb 26, 2024 08:54 | | Subject: | Re: Suspended store due to NSS | | Viewed: | 101 times | | Topic: | Help | |
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| In Help, tab.toyshop writes:
| | Dear all,
My store has been suspended due to 3 NSS:
First one the order contains some minifigure torso and we mistakenly listed as
new when there is little dent on the torsos. When buyer questioned about this
problem, we agreed to fully refunded without the buyer having to shipped us back
the LEGO, so they have the LEGO for free. However, after 2-3 months of refunding
this, buyer didn't remove the NSS until I ask a Netherland friend to call
him directly by phone that he finally removed the NSS.
The 2nd order is with a missing item in an order, which we have fully refunded
the missing parts and buyer has already removed the NSS.
The 3rd order is ridiculous. We were discussing the orders with the buyer, and
all of a sudden the buyer said we did not issue invoice in time, so he left negative
feedback and initiate NSS. We didn't even receive a single cent from buyer.
|
Always respond to the NSS in the comments section of the NSS.
| |
And because these 3 NSS were once active at the same time, our store has been
suspended.
|
Three NSS have to be completed to close a store.
Three pending NSS doesn't close a store.
| |
We tried to contact admin for over 5-6 times over the past 2-3 weeks but there
is zero reply from them.
|
Current backlog is a few weeks.
| |
Could anyone kindly let us know how we can have our store re-opened?
Thank you so much all all of your help!
Cheers,
Vincent
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| Author: | Brickwilbo | | Posted: | Feb 24, 2024 05:08 | | Subject: | Re: Feedback löschen | | Viewed: | 47 times | | Topic: | Feedback | |
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| In Feedback, rambo writes:
| | In Feedback, Nubs_Select writes:
Danke, da hab ich es versucht, funktioniert aber nicht!
|
Es sollte gleich funktionieren. Selekt "Feedback I Posted" und Bestellnummer
notieren.
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| Author: | Brickwilbo | | Posted: | Feb 24, 2024 05:02 | | Subject: | Re: Feedback löschen | | Viewed: | 31 times | | Topic: | Feedback | |
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| In Feedback, rambo writes:
| | In Feedback, Nubs_Select writes:
Danke, da hab ich es versucht, funktioniert aber nicht!
|
Geht nur bis 30 Tagen.
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| Author: | Brickwilbo | | Posted: | Feb 23, 2024 06:41 | | Subject: | Re: How to delete items in cart | | Viewed: | 22 times | | Topic: | Problem | |
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| In Problem, tmemme writes:
| | I am completely new at this online shopping world, as I would rather go into
the store. When I went into the Lego store the helpful worker heard me talking
about mocs and introduced me to this site. As I was helped on my first order,
I feel completely lost as to how I delete items in cart that are unwanted.
Any help would be appreciated.
|
Click on remove behind the item.
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| Author: | Brickwilbo | | Posted: | Feb 21, 2024 05:28 | | Subject: | Re: I've a list | | Viewed: | 30 times | | Topic: | Buying | |
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| In Buying, Omenspirits writes:
| | I have a list of lego that I'm interested in and wonder how I approach a
seller to see if they have the complete list I need.
Is there a protocol?
thanks.
|
See under Wantedlist: https://www.bricklink.com/help.asp?helpID=176
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| Author: | Brickwilbo | | Posted: | Feb 21, 2024 05:26 | | Subject: | Re: How to add all my old orders to collection! | | Viewed: | 23 times | | Topic: | Help | |
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| In Help, dm_2007_cc writes:
| | Hi I've got lot of orders missing where can't get my old invoices from
last year or two ago, haven't ordered too much
But should be able to add ordered items to my collection instantly but there
isn't a way to, and to add piece by piece or set by set takes for a long
long time it's not easy!
Or does nobody even use it on here?
My collection I wish my invoices all my ordered items would auto magically add
to my collection!!!
|
Download https://www.bricklink.com/orderExcel.asp?orderType=placed
Import https://www.bricklink.com/v3/myCollection/main.page
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| Author: | Brickwilbo | | Posted: | Feb 15, 2024 17:40 | | Subject: | Re: Directly access store from Orders Placed Page | | Viewed: | 19 times | | Topic: | Suggestions | |
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| In Suggestions, tmtomh writes:
| | If you want to revisit a store you've previously ordered from and you click
on My BL--Orders to get to your Orders Placed page. you cannot directly
access the store. You have to click on the feedback rating of the store, and
then from the resulting feedback page you can click on a link that takes you
to the store.
Since the Orders Placed page already lists the name of each store next to its
feedback rating, can that store name be made clickable so it takes you directly
to the store?
Thanks!
|
Checkbox Sellers Store Icon:
https://www.bricklink.com/orderSettingsCols.asp?v=p&viewFrom=O
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| Author: | Brickwilbo | | Posted: | Feb 15, 2024 01:12 | | Subject: | Re: Looking to sell complete sets of legos (used) | | Viewed: | 42 times | | Topic: | Selling | |
|
| Saved your post.
In Selling, RebelliousBrick writes:
| |
To become a seller here you'll need at least 1 positive feedback which you
can get by buying something first.
And even if you become a seller it will probably take a while to sell everything
so if you need money fast it would be easier to sell through ebay or Facebook
marketplace.
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| Author: | Brickwilbo | | Posted: | Feb 14, 2024 10:33 | | Subject: | Re: Ideal as a payment method | | Viewed: | 33 times | | Topic: | Suggestions | |
|
| In Suggestions, Brickwilbo writes:
| | In Suggestions, Familybuild writes:
| | True, i did not even realise the extra (free) money generation for bricklink
this brings.
Also it is stated across forums lately that bricklink is a market before a catalog..
Viewing through a markets perspective, not having these methods to accept payment
feels off.
Also Ideal and other payment methods are not accepted at lego themselves.
So i do suspect getting even small changes done has to go through so many corporate
levels
That makes the process most likely very slow..
Well i figured if one seller with forum spams can accumulate into a actual change
be it in policy.. we just gotta dig in and hold on..
I do hope this wont have to go to an day 365 or beyond asking for ideal and other
payment methods for stripe though..
See ya tomorrow
|
Asking every day for something might work for kids, it doesn't work for adults.😉
There are some Dutch stores which offer Ideal through Stripe.
|
Apparently they use a program called Bricqer and can invoice with a link to pay
by IDEAL, Bancontact, SOFORT banking, Giropay, EPS, Przelewy24.
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| Author: | Brickwilbo | | Posted: | Feb 13, 2024 14:07 | | Subject: | Re: Ideal as a payment method | | Viewed: | 41 times | | Topic: | Suggestions | |
|
| In Suggestions, Familybuild writes:
| | True, i did not even realise the extra (free) money generation for bricklink
this brings.
Also it is stated across forums lately that bricklink is a market before a catalog..
Viewing through a markets perspective, not having these methods to accept payment
feels off.
Also Ideal and other payment methods are not accepted at lego themselves.
So i do suspect getting even small changes done has to go through so many corporate
levels
That makes the process most likely very slow..
Well i figured if one seller with forum spams can accumulate into a actual change
be it in policy.. we just gotta dig in and hold on..
I do hope this wont have to go to an day 365 or beyond asking for ideal and other
payment methods for stripe though..
See ya tomorrow
|
Asking every day for something might work for kids, it doesn't work for adults.😉
There are some Dutch stores which offer Ideal through Stripe.
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| Author: | Brickwilbo | | Posted: | Feb 12, 2024 14:21 | | Subject: | Re: How to block/stop a buyer | | Viewed: | 38 times | | Topic: | Help | |
|
| In Help, SDF_Bricks writes:
| | In Help, SezaR writes:
| | In Help, SDF_Bricks writes:
| | I had a 'would-be' buyer who had me jump through hoops to describe a
couple of sets, take pictures, and many other things. In the end, he did not
even reply to my follow-up emails, nor acknowledge receipt of the pictures.
|
Not sure how this helps you but:
On behalf of that buyer, I acknowledge receipt of the pictures and express my
gratitude.
| | Needless
to say, this is NOT a desirable buyer.
|
Who is a desirable buyer? The guy who just pays and leaves a positive feedback?
| |
How do I block such individual?
|
What a seller should learn is why a buyer wants photos and when and where to
take photos.
Many times, it does not make sense to take photos:
- a used set of 200 pieces. The description "parts in good condition"
should be enough in most cases. You cannot take photos of all parts from all
angles. But some times, one photo of printed parts or stickers would do the job
and help buyer trust the condition and your description.
Sometime newbies don't know that if a couple of items are in bad condition
or missing, I still send them. So I aknowledge in my response "if a mistake
happen and there is any missing or broken part, I will send you missing parts".
In some cases, they committed to buy even though I did not send any photo (I
remember once this happen for used set 928).
- when it comes with the condition of box and instructions, it totally makes
sense for a buyer to want to see photos. They are paying more to buy the set
with box, so they have to see photos beforehand.
Despite what other people said, between 25-50% of times, the users who request
photos commit to buy from me.
I suggest you focus on learning and understanding buyers' needs, rather than
stop-listing some users for such reasons.
|
Thank you for the wisdom. However, in this modern day and age, it's very
easy to 'acknowledge' receipt of the pictures and say 'Thank You".
It costs absolutely nothing. I am not concerned about the lost sale, as this
hobby is NOT my livelihood. It is the wasted time as, in addition to taking pics,
I invested time in checking inventory, sorting parts, ... etc
|
You probably can use the pictures in the future.
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| Author: | Brickwilbo | | Posted: | Feb 11, 2024 16:32 | | Subject: | Re: Can't find this piece in Studio 2.0 | | Viewed: | 31 times | | Topic: | Related Software | |
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| In Related Software, VeganBlackWolf writes:
| | Could the devs add this design element to it, if it isn't in?
|
You can request addingbit in thr dedicated Stud.io forum:
https://forum.bricklink.com/viewforum.php?f=6
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| Author: | Brickwilbo | | Posted: | Feb 11, 2024 06:20 | | Subject: | Re: Delete All My Collection Inventory | | Viewed: | 37 times | | Topic: | Help | |
|
| In Help, armandicoag writes:
| | Please, delete all the inventory from my collection.
Thank you.
|
You need to delete the items yourself. Click on the trashcans or upload an empty
file.
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| Author: | Brickwilbo | | Posted: | Feb 8, 2024 10:37 | | Subject: | Re: Who pays for failed delivery | | Viewed: | 40 times | | Topic: | Help | |
|
| In Help, K4fK4 writes:
| | Hello there!
I live in Germany and on december 8th 2023 i bought something from a seller in
the Netherlands.
on december 18th i get the following message:
from: *censored* Sent on: Dec 18, 2023 10:04
It was shipped last week but I forgot to set it on shipped.
Track & trace-code
3SKABAcensored
A day later i check the trace link and the Name in the adress field only has
my first name in it (see picture) I immediately contact the seller and ask him
to contakt PostNl to have them fix the adress. Hey replys with "That is something
PostNL did, not me. But I send them a message."
|
The name doesn't matter. The postal code has to be correct.
| |
Then nothing happens until January 2nd the trace link updates to "delivery
failed" without any delivery atempt or a message in my post box to go get
the package at my lokal post office or something.
I contact seller again. For the next 24 days he asures me to contact posnl and
have them investigate where the package is because as u can see in the immage
it took post nl a while to sort everythin out. On January 26th seller contacts
me the package has arrived at his place again. And a big white sticker was covering
the rest of my name but for 12,50€ he would resend it to me.
Here my question: do i have to pay again for shipping?
If we cancel the order: can i only get back what i payed w/o shipping fee?
He states that in his Terms he stats "shipping on your risk" is that
even legal here on bricklink? afaik seller takes shipping risks.
What should i do now?
thanks a lot!
Leo
|
Resending is for the buyer.
If you want to cancel the order the seller also has to refund postage.
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| Author: | Brickwilbo | | Posted: | Feb 8, 2024 02:10 | | Subject: | Re: part with no dimensions purchased | | Viewed: | 24 times | | Topic: | Help | |
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| In Help, Brickspert_AU writes:
| | Hi all, just wondering what everyone does if they have a piece with no packaging
dimensions in the catalogue that has been purchased and the postage that was
paid isn't enough to pay for the postage of the piece?
In this particular order, the piece is $14 and postage is $10 so I'm still
making money on the order, just wondering if there is a general rule of thumb
for this sort of thing.
I hope that makes sense.
|
Items without dimension are instant checkout excluded.
Add a manual invoice shipping method for those items.
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| Author: | Brickwilbo | | Posted: | Feb 7, 2024 12:51 | | Subject: | Re: "Failed to update refund" | | Viewed: | 38 times | | Topic: | Problem | |
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| In Problem, v100Bricks writes:
| | I am trying to issue a refund on an order and get the error "Failed to update
refund" after a while of the spining dots. I have tested on other orders
and it is the same problem. This has been going on for at least the last hour.
I have tested on multiple broswers and platforms.
Is this my problem or a wider issue?
|
Leave out any strange symbols in the comment field. .
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| Author: | Brickwilbo | | Posted: | Feb 7, 2024 08:43 | | Subject: | Re: Negative Feedback removed by Admins | | Viewed: | 64 times | | Topic: | Suggestions | |
|
| In Suggestions, ianhil writes:
| | Would it be possible to let sellers see the feedback left just to help prevent
future problems ?
|
Removed feedback is invisible to avoid discussions about it. 
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| Author: | Brickwilbo | | Posted: | Feb 1, 2024 02:10 | | Subject: | Re: are there any other admins here? | | Viewed: | 59 times | | Topic: | Problem Order | |
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| In Problem Order, brickulin writes:
| | I have been trying to write to the administrators for 14 days and no one is responding.
I am concerned with the fact that the buyer opened the NSS even though his order
was already delivered (he said it only after delivery without any contact, he
simply stated that I did not send the order), I can provide all the documents
about shipping and delivery (which I did via the helpdesk). I already sent it
2 weeks ago, unfortunately no one is responding, so I've been doing it every
day for the last week and still nothing, no response from the administrators.
How should I defend myself against theft when there are no admins?
thanks for any advice
|
Always reply in the comment section of the NSS complaint so it can't be completed.
Admin can remove it if you've sent all documents.
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| Author: | Brickwilbo | | Posted: | Jan 30, 2024 05:28 | | Subject: | Re: Rating removed I am surprised | | Viewed: | 60 times | | Topic: | Help | |
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| In Help, Ddriver writes:
| | In Help, yorbrick writes:
| | I doubt anyone will see the comment, as they left positive feedback. It is not
on the first page of feedback and nobody is going to trawl through positive comments
looking for something negative.
Least favourite the store and move on.
|
Nicely meant and written, but nobody likes to be called a cheat when you are
more than honest.
|
Leave a factual reply to the feedback, least favorite and move on.
| |
Best regards & stay healthy.
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| Author: | Brickwilbo | | Posted: | Jan 29, 2024 06:24 | | Subject: | Re: There is no response when clicking the button | | Viewed: | 56 times | | Topic: | Related Software | |
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| In Technical Issues, xiawenxi writes:
| | After opening the software, I was prompted to update, and then nothing happened
whether I clicked "not now" or "update now".
The same is true when opening a file.
I've tried uninstalling, reinstalling, and restarting, to no avail.
My computer is M2, Sonoma 14.2.1
|
The Stud.io dedicate forum is here https://forum.bricklink.com/viewforum.php?f=4
See the thread in the Stud.io dedicated forum: https://forum.bricklink.com/viewtopic.php?t=9875
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| Author: | Brickwilbo | | Posted: | Jan 24, 2024 05:46 | | Subject: | Re: Approval Process | | Viewed: | 35 times | | Topic: | Help | |
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| In Help, AshenKeen writes:
| | Hi all
My Approval Process of my new store is stuck since more than one week. It's
written that it takes 1-3 business days. Anyone else with the same issue here?
Thank you very much
Regards
David
|
Current backlog is about 3 weeks.
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| Author: | Brickwilbo | | Posted: | Jan 24, 2024 02:46 | | Subject: | Re: Want to purchase? | | Viewed: | 70 times | | Topic: | Trades | |
|
| In Trades, GeneRu writes:
| | Hi, hi, I am new to this site. Can someone please tell me how to move my parts
from the parts list to the wanted list.
Thank you
|
https://www.bricklink.com/help.asp?helpID=1
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| Author: | Brickwilbo | | Posted: | Jan 23, 2024 15:34 | | Subject: | Re: NSS Question | | Viewed: | 30 times | | Topic: | Problem Order | |
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| In Problem Order, Megamorter writes:
| | I have received 2 NSS because of a missing parts and refunded the buyers but
having a hard time getting the NSS changed. These are the first I have ever received
since I started selling years ago and both came from new users that instead of
contacting me they file the NSS first. Now I am terrified of getting another.
From the way its worded it looks like you have to have 3 orders cancelled or
can you get your selling privileges revoked just with 3 NSS filed against you.
Does anyone know how this works or went through this problem.
|
Both buyers should cancel their open NSS complaint.
You can send proof of the refund to Admin:
https://www.bricklink.com/helpDesk.asp?helpDeskID=122
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| Author: | Brickwilbo | | Posted: | Jan 23, 2024 04:52 | | Subject: | Re: Items in order that I didn't actually order | | Viewed: | 49 times | | Topic: | Help | |
|
| In Help, Tipsy_Kangaroo writes:
| | In Help, UTLF writes:
| | I think it's more of a user error than it is a Bricklink error; I've
placed tons of orders over the years and have never ran into this issue
|
Well I know for a fact it wasn't on my end,
Some of the parts aren't in my wanted lists, and I only ever order from them
Have no need for 28 red headlight bricks
|
Report as Technical bug to the Helpdesk https://www.bricklink.com/helpDesk.asp?helpDeskID=114
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| Author: | Brickwilbo | | Posted: | Jan 22, 2024 04:22 | | Subject: | Re: New here - help to sell some items needed | | Viewed: | 31 times | | Topic: | Selling | |
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| In Selling, pinksapphire writes:
| | Hi, i would like to sell some lego items here, but i don’t really understand
how it works. When i try to open a seller account, it says i need positive feedback
first….
Can anybody help me please how to inserate a few lego sets/ items?
Thanx, pinksapphire
|
You need to place an order first to receive your feedback.
This way you'll learn how the site works.
See the Help pages on the left below this page.
https://www.bricklink.com/help.asp?helpID=176
http://www.bricklink.com/help.asp?helpID=10
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| Author: | Brickwilbo | | Posted: | Jan 16, 2024 01:15 | | Subject: | Re: Fraudulent requests to not pay TAXES | | Viewed: | 67 times | | Topic: | Problem Order | |
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| In Problem Order, BricksByTRiver writes:
| | Dear all,
In the last few months, we received 2 requests from buyers requesting us to fill
in the customs form with the total price much below the total cost to avoid paying
taxes in their countries (bigbao and lycaneart). Worst, they requested us to
commit fraud in our own country.
Those orders were canceled, so we lost 15 euros to PayPal fees.
If this happens again, we are thinking of not replying to the buyer about their
request and just sending the order with the customs form filled in correctly.
What do you think?
Don't you agree that the Bricklink Team could include a message in the newsletters
reinforcing the message that this kind of request is totally illegal everywhere
in the world, and it is not a special request from the stores (if they have that
information in terms of service)?
|
It's against the TOS, which we all agreed to.
You can report them to Bricklink: https://www.bricklink.com/problemMember.asp
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| Author: | Brickwilbo | | Posted: | Jan 15, 2024 06:37 | | Subject: | Re: Shipping Costs | | Viewed: | 38 times | | Topic: | Shipping | |
|
| In Shipping, spellonca writes:
| | Hi, i have a question. If i declared the shipping cost from 3-5kg with a price
X and from 5-10 kg with a price Y. So if a person buys a Legoset with 4.85kg
and pay me only the price X for shipping. But packed well are 2kg more in complete
so I have to pay the price Y. How can I handle that? Thanks
|
It's a sellers risk. See it as a lesson curve.
In your shipping methods enter a % under "Apply weight margin" for packaging
materialweight.
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|
| Author: | Brickwilbo | | Posted: | Jan 14, 2024 15:48 | | Subject: | Re: Can't add postage to an EU order | | Viewed: | 33 times | | Topic: | Help | |
|
| In Help, stevetq2 writes:
| | Hi
Trying to add postage to an order from Germany (I'm in the UK) and the message
'You cannot change prices that causes tax duty change'
Have added postage to other EU orders in the last few days, looks like something
has changed.
Any ideas out there?
|
If the payment status is paid, change it to none.
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| Author: | Brickwilbo | | Posted: | Jan 8, 2024 15:15 | | Subject: | Re: Bricklink blocked on my phone | | Viewed: | 61 times | | Topic: | Technical Issues | |
|
| In Technical Issues, jon.wolters writes:
| | I blocked my phone as a good device by accident. How can I change that?
|
Clear cache and the cookies.
|
|
| Author: | Brickwilbo | | Posted: | Jan 5, 2024 08:42 | | Subject: | Re: Exclude stores which do not ship to location | | Viewed: | 28 times | | Topic: | Searching | |
|
| In Searching, inexorably writes:
| | It would be (very) helpful to extend the existing search filters to exclude stores
which do not ship to locations where orders are less than $x.
It is quite frustrating to be presented with a list of 20 stores only to find
that while they do ship to your location, this is conditional based on the order
amount (which is often very high e.g. $1,000).
|
https://www.bricklink.com/searchSettings.asp?viewFrom=P
|
|
| Author: | Brickwilbo | | Posted: | Jan 3, 2024 06:12 | | Subject: | Re: how to exclude a country which i can't ship? | | Viewed: | 40 times | | Topic: | Selling | |
|
| In Selling, heavensquare_fu writes:
| | i can't find a way to do that~
the shipping page only allow me to setup the price
|
Create new international shipping method(s) without that country.
Add countries by clicking on the Zone.
Then disable the current shipping methods which still include that country.
|
|
| Author: | Brickwilbo | | Posted: | Jan 3, 2024 01:34 | | Subject: | Re: Buyer Submitted NSS 3 Month After Delivery | | Viewed: | 71 times | | Topic: | Problem Order | |
|
| In Problem Order, Devzpool writes:
| | Hello All,
I've been dealing with a VERY difficult buyer who's been complaining
nonstop about their order. The item was delivered in September, and they've
made fraudulent claim after fraudulent claim about the order. Yesterday, they
issued an NSS about the item, even though it was delivered, and they've even
sent me pictures after it was delivered.
I can't do anything besides post comments on the situation on the Problem
Detail page. I sent customer support a detailed letter outlining all of the correspondence
between me and the buyer, but I'm anxious about turnaround time. Is there
anything else I can do? The buyer is not being cooperative and is doing everything
in their power to get a refund they are not entitled to, especially since they've
since sent me a picture of the item fully built.
Any help would be sincerely appreciated.
|
You just have to wait for Admin to handle the NSS.
|
|
|
| Author: | Brickwilbo | | Posted: | Dec 28, 2023 08:43 | | Subject: | Re: Request for invoice(backup method)-shipping? | | Viewed: | 42 times | | Topic: | Help | |
|
| In Help, kangurrr writes:
| | Ok but he already sent invoice without shipping.... If I pay by paypal that price
without shipping can he later send me another invoice with shipping?
|
Yes, but why would you pay knowing it's an error. 
Inform the seller the invoice is incorrect without shipping and wait for the
correct invoice.
One could argue "it's the sellers fault and should honour the deal",
but because you know upfront the invoice is incorrect the sale can be cancelled
because of the error anyway.
| |
In Help, Brickwilbo writes:
| | In Help, kangurrr writes:
| | Hi,
I just ordered from a new user (feedback-2) and got this message in shipping
in invoice: "Request for invoice (backup method)". He says that when
I do check out in Paypal I will get shipping added at the end but I almost did
this and there is still no shipping added.... Is it some kind of scam? Will I
get money back from pp later if something happens?
Thx 
|
You´ve probably bought an item that exceeds the available shipping methods from
the store.
The seller has to manually add the postage and send the invoice. Then you can
pay.
|
|
|
|
| Author: | Brickwilbo | | Posted: | Dec 28, 2023 06:31 | | Subject: | Re: Request for invoice(backup method)-shipping? | | Viewed: | 35 times | | Topic: | Help | |
|
| In Help, kangurrr writes:
| | Hi,
I just ordered from a new user (feedback-2) and got this message in shipping
in invoice: "Request for invoice (backup method)". He says that when
I do check out in Paypal I will get shipping added at the end but I almost did
this and there is still no shipping added.... Is it some kind of scam? Will I
get money back from pp later if something happens?
Thx
|
You´ve probably bought an item that exceeds the available shipping methods from
the store.
The seller has to manually add the postage and send the invoice. Then you can
pay.
|
|
| Author: | Brickwilbo | | Posted: | Dec 26, 2023 12:31 | | Subject: | Re: Unprofessional customer | | Viewed: | 49 times | | Topic: | Selling | |
|
| In Selling, Legomanijak91 writes:
| | Hi,
Customer has canceled the order after the deal was made and the bricks were packed
and ready for shiping. I have blocked him.
I want to give him negative feedback but I am afraid if he do that also, and
I don't want first negative feedback.
What to do with customers like this one?
Thanks!
Dusan
|
Move on without leaving feedback. It's a sellers risk.
Don't pick & pack orders until paid.
|
|
| Author: | Brickwilbo | | Posted: | Dec 26, 2023 12:29 | | Subject: | Re: Should I buy replacements while waiting a NSS | | Viewed: | 29 times | | Topic: | Buying | |
|
| In Buying, marciogabriel writes:
| | At the beginning of December, I made a small order of minifigures from a certain
store and have had problems communicating with them since they pretty much have
not responded or acknowledged my existence throughout the entire process.
I’m new to Bricklink so I don’t know if stores automatically generate invoices
and allow me to pay for stuff and update the inventory without the seller having
any idea, but it honestly feels like that. Please let me know if that’s true.
Part of me fears something could have happened to the seller since reading up
on their terms and history of interactions, this is out of the ordinary.
Anyways, on the 19th I issued an NSS after getting no signs of life since my
order on Dec 5th. It’s been a week and still no response from the seller whatsoever,
and I have arranged with my bank to receive a refund, but Bricklink only allows
me to formally cancel the order on the 2nd of January (2 weeks after the NSS
is issued). I wouldn’t have trouble waiting, and a small part of me still hoped
the store would pull through and send me what I bought. However I was just browsing
for potential replacements to the figures I had bought and found a much better
deal in a different store and they actually replied to my inquires in a timely
manner so I know they’re active. Not only that but their store also has a few
more items I would be interested in.
|
To actually cancel the order you've to complete the NSS process.
It will also protect you from a negative feedback.
Hopefully the seller will cancel the order sooner.
| |
My question is, would it be prudent to buy with this store while waiting out
the NSS deadline with the original store? I honestly doubt they’ll (store A)
respond by next week, I got my refund, and I’m tired of waiting. Come January
I will no longer have a lot of time to see to my collection because work starts
back up and I really wanted to have these before my work break is done. Has anyone
had a similar situation happen to them before? Would I be in serious trouble
if the original store actually comes out of the woodwork?
|
|
|
| Author: | Brickwilbo | | Posted: | Dec 26, 2023 12:23 | | Subject: | Re: Add ordered items to "My Collection" | | Viewed: | 22 times | | Topic: | Suggestions | |
|
| In Suggestions, DorkyDutchman writes:
| | When I click on an Order ID, I don't understand why the only button option
towards the bottom of the page is to add all the items to My Wanted List, and
not the My Collection page instead, which would make much more sense. Like, I
ordered my items because I wanted them to begin with. Why would I choose to put
them back in a Wanted section afterward? It doesn't make any sense to me.
|
You still Want the items, until the items physically arrived, then you actually
have them.
|
|
| Author: | Brickwilbo | | Posted: | Dec 25, 2023 05:40 | | Subject: | Re: SHE SAID YES!!! 💍 | | Viewed: | 46 times | | Topic: | Off Topic | |
|
| In Off Topic, BricksOfFaith writes:
Congratulations.
|
| Author: | Brickwilbo | | Posted: | Dec 25, 2023 05:37 | | Subject: | Re: ChatGPT creates amazing box art - experiences | | Viewed: | 57 times | | Topic: | My Own Creation | |
|
| In My Own Creation, Nubs_Select writes:
| | In My Own Creation, Nubs_Select writes:
| | I just tried it and got these. It seems pretty cool
|
If anyone wants me to try any in specific let me know and I can try in the morning.
|
These are all amazing.
|
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| Author: | Brickwilbo | | Posted: | Dec 21, 2023 03:02 | | Subject: | Re: Order batch after coupon expires | | Viewed: | 22 times | | Topic: | Buying | |
|
| In Buying, yorbrick writes:
| | | | Currently only one coupon can be applied per order and only on a new order submission
(not addition to an existing order). The coupon percentage off or dollar amount
off then applies to the dollar value of all future batches in the whole order.
https://www.bricklink.com/help.asp?helpID=626
|
Like the original question, does that mean so long as the first batch of the
order is placed before the coupon expires, the coupon is still valid for all
additional batches placed afterwards even if expired?
|
Yes, that's what's in the Helppage.
| | That might be an issue
if a seller has lots of coupons issued that expire and they have a general sale
after that date.
|
Sellers can adjust the expire date manually on this page:
https://www.bricklink.com/orderCoupons.asp?v=M&couponStatus=*
| |
Of course, the seller can stop additional batches being added by marking as packed.
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