| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Brickwilbo  | | Posted: | Mar 10, 2024 08:56 | | Subject: | Re: NSS Store Suspension | | Viewed: | 75 times | | Topic: | Help | |
|
| In Help, collectabrick writes:
| | Hi all, on the 4th March my store was suspended for receiving 3+ NSS Alerts at
one given time. I have resolved these in the past few days, but the last 2 I
have open are from a while ago now where they have been laying dormant as a result
of the buyers longer responding to the case after receiving their items / refunds.
I submitted a ticket to the Help Desk, the same day of suspension (4th March),
for these 2 cases showing the proof for either the refund or delivery, but I
haven't received a confirmation email or anything of that nature to show
any progress towards them.
Wanted to know if there was a way to escalate this, or any other steps I can
do to get these cases closed. I am still messaging the buyers frequently but,
judging from their feedback, they look to be inactive from BrickLink nowadays.
My total NSS count is still below 3 now (2), so is there a possibility of a reinstatement
of my selling privileges?
Any help/advice is appreciated, thanks.
|
Be patient, the helpdesk has a backlog of a few weeks.
|
 |
| Author: | Brickwilbo | | Posted: | Mar 10, 2024 08:52 | | Subject: | Re: How to delete the contents of a stockroom? | | Viewed: | 28 times | | Topic: | Selling | |
|
| In Selling, Leftoverbricks writes:
| | How to delete the contents of a certain stockroom (A, B, C) and not make changes
to the available items?
|
Go toy My Inventory, Select By Availability, check the checkbox and selet Delete
items, submit changes.
https://www.bricklink.com/inventory.asp?itemView=7
|
| Author: | Brickwilbo | | Posted: | Mar 5, 2024 10:01 | | Subject: | Re: BL messaging sending multiple replies. | | Viewed: | 42 times | | Topic: | Technical Issues | |
|
| In General, SDF_Bricks writes:
| | When I send a reply to a message, sometimes the receiver gets the message 2-3
times. Rather annoying.
Anyone aware of this or knows of a fix?
|
Maybe clear the cache and cookies.
|
|
| Author: | Brickwilbo | | Posted: | Mar 3, 2024 05:37 | | Subject: | Re: Wanted List issue adding REMARK | | Viewed: | 36 times | | Topic: | Technical Issues | |
|
| In Technical Issues, TechnoCaveman writes:
| | Issue with Updating Wanted List with a comment in Remark Field
These are existing lists where the only thing I'm editing is the remark field.
When I try to save the new remark, I receive the message, "Only one item/color
combination is allowed per Wanted List".
Note that I did not violate that limitation.
I created a test Wanted List with just one part. I attempted to add a remark
and I received the message "Only one item/color combination is allowed per
Wanted List". This error message in this instance does not make sense, as
I only have one part in wanted list. Please refer to attachment for test results.
|
https://www.bricklink.com/message.asp?ID=1455953
|
|
| Author: | Brickwilbo | | Posted: | Mar 3, 2024 05:36 | | Subject: | Re: How to get rotatable parts right? | | Viewed: | 25 times | | Topic: | Related Software | |
|
| In Related Software, Youboming writes:
| | As shown in the picture, I can't put these parts in the correct position
because I can't adjust them as flexibly as in reality. Is there any solution?
|
There's a stud.io dedicated forum here: https://forum.bricklink.com.
Helppages: https://studiohelp.bricklink.com/hc/en-us
|
|
| Author: | Brickwilbo | | Posted: | Mar 2, 2024 06:27 | | Subject: | Re: Filed a NSS report. How long to resolution? | | Viewed: | 54 times | | Topic: | Help | |
|
| In Help, BackAgain1 writes:
| | I filed this on day 7 after placing an order. I'm wondering at what point
I go to paypal to get the money back? Thanks
|
A week after opening the NSS should be enough time to respond en solve the issue.
Check your email spam folder for a message from the seller.
|
|
| Author: | Brickwilbo | | Posted: | Mar 2, 2024 05:48 | | Subject: | Re: Onsite payment - paid - pending payment | | Viewed: | 45 times | | Topic: | Problem Order | |
|
| In Problem Order, donja_nl writes:
| | Hello,
I hope somebody can help me with an order that has been paid by onsite payment.
I got Bricklink mail that the order is paid and the 'Payment status'
is 'Pending'.
The is no money in my Paypal account.
The seller wants me to cancel the order, because there is something wrong with
the payment. Not telling me what.
What is happening with such a payment and what is the smart thing to do?
- Cancel a paid order myself. (is it possible?)
- Let the buyer cancel this order. (is it possible?)
- File an NPB. (is it possible?)
Anybody has good advice for me? Never had this before.
|
Maybe an E-check. The buyer should cancel the payment on his side.
Then you can cancel the order. Or cancel the order by using the NPB process if
you want to be protected against any feedback. The buyer can choose the option
to cancel and accept the penalty.
|
|
| Author: | Brickwilbo | | Posted: | Feb 29, 2024 10:40 | | Subject: | Re: Easy link or access for wanted lists | | Viewed: | 28 times | | Topic: | Suggestions | |
|
| In Suggestions, SrenB writes:
| | Would it be possible for users to access other users' wanted lists?
Or for a user to generate an easy link that could be sent to others users so
they can see our wanted lists?
That way we won't have to send a bunch of pictures to people, with whom we
want to trade etc.
|
You can download your wantlists and send the file.
|
|
| Author: | Brickwilbo | | Posted: | Feb 26, 2024 08:54 | | Subject: | Re: Suspended store due to NSS | | Viewed: | 101 times | | Topic: | Help | |
|
| In Help, tab.toyshop writes:
| | Dear all,
My store has been suspended due to 3 NSS:
First one the order contains some minifigure torso and we mistakenly listed as
new when there is little dent on the torsos. When buyer questioned about this
problem, we agreed to fully refunded without the buyer having to shipped us back
the LEGO, so they have the LEGO for free. However, after 2-3 months of refunding
this, buyer didn't remove the NSS until I ask a Netherland friend to call
him directly by phone that he finally removed the NSS.
The 2nd order is with a missing item in an order, which we have fully refunded
the missing parts and buyer has already removed the NSS.
The 3rd order is ridiculous. We were discussing the orders with the buyer, and
all of a sudden the buyer said we did not issue invoice in time, so he left negative
feedback and initiate NSS. We didn't even receive a single cent from buyer.
|
Always respond to the NSS in the comments section of the NSS.
| |
And because these 3 NSS were once active at the same time, our store has been
suspended.
|
Three NSS have to be completed to close a store.
Three pending NSS doesn't close a store.
| |
We tried to contact admin for over 5-6 times over the past 2-3 weeks but there
is zero reply from them.
|
Current backlog is a few weeks.
| |
Could anyone kindly let us know how we can have our store re-opened?
Thank you so much all all of your help!
Cheers,
Vincent
|
|
|
| Author: | Brickwilbo | | Posted: | Feb 24, 2024 05:08 | | Subject: | Re: Feedback löschen | | Viewed: | 47 times | | Topic: | Feedback | |
|
| In Feedback, rambo writes:
| | In Feedback, Nubs_Select writes:
Danke, da hab ich es versucht, funktioniert aber nicht!
|
Es sollte gleich funktionieren. Selekt "Feedback I Posted" und Bestellnummer
notieren.
|
Next Page: 5 More | 10 More | 25 More | 50 More | 100 More
|
|
Netherlands, Gelderland
