| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Adjour  | | Posted: | Mar 4, 2024 19:49 | | Subject: | Re: What would you do? | | Viewed: | 43 times | | Topic: | Shipping | |
| In Shipping, fallinglegos81 writes:
| | In Shipping, Adjour writes:
| | In Shipping, fallinglegos81 writes:
| | Good Morning Forum,
I had a customer reach out asking if I could reduce my shipping before purchasing
a set. I only do instant check out and not invoices. I explained in the email
that the shipping cost is what I believe is a fair price and I don't reduce
shipping. I told him thank you for his interested.
He never wrote back but a day later they purchased the item he had emailed about
and in the comments "Hi. Can you please reduce shipping cost a few dollars
to reflect ups advantage which is cheaper? Thanks!" after I already told
him no and after he had paid.
I don't want to be petty but I'm annoyed that I told them no and ignored
it.
What would you do?
Thanks!
|
I'm confused. Are they asking for a discount or are they asking for a cheaper
shipping method? The impression I get from your post is you want to send it priority
instead of ground advantage, and they are asking for ground.
In that case I'd do what the buyer asks.
Crystal
|
Thanks for the replay, they are wanting the shipping cheaper after I told them
I wouldn't reduce the price and after the already paid and purchased the
items.
|
Yeah, I grasp that. You didn't really answer me though. Are you insisting
on sending it priority when it can be sent ground?
I get that you are annoyed, but if I was the buyer in a case like that, I'd
be annoyed as well.
If so, that's a strange hill to die on. IMO.
Crystal
|
 |
| Author: | fallinglegos81 | | Posted: | Mar 4, 2024 15:41 | | Subject: | Re: What would you do? | | Viewed: | 63 times | | Topic: | Shipping | |
| In Shipping, Adjour writes:
| | In Shipping, fallinglegos81 writes:
| | Good Morning Forum,
I had a customer reach out asking if I could reduce my shipping before purchasing
a set. I only do instant check out and not invoices. I explained in the email
that the shipping cost is what I believe is a fair price and I don't reduce
shipping. I told him thank you for his interested.
He never wrote back but a day later they purchased the item he had emailed about
and in the comments "Hi. Can you please reduce shipping cost a few dollars
to reflect ups advantage which is cheaper? Thanks!" after I already told
him no and after he had paid.
I don't want to be petty but I'm annoyed that I told them no and ignored
it.
What would you do?
Thanks!
|
I'm confused. Are they asking for a discount or are they asking for a cheaper
shipping method? The impression I get from your post is you want to send it priority
instead of ground advantage, and they are asking for ground.
In that case I'd do what the buyer asks.
Crystal
|
Thanks for the replay, they are wanting the shipping cheaper after I told them
I wouldn't reduce the price and after the already paid and purchased the
items.
|
|
| Author: | zorbanj | | Posted: | Mar 4, 2024 11:06 | | Subject: | Re: What would you do? | | Viewed: | 81 times | | Topic: | Shipping | |
| This order:
Politely refuse or cancel the order. Canceling the order puts you at risk of
getting a neutral or negative feedback.
Point out that shipping includes more than just the postage. Many buyers (and
sellers) use "shipping" and "postage" interchangeably. They are
not the same. Shipping includes postage and could also include handling, packing
materials and travel costs to the post office.
Next order:
Stoplist this type of buyer immediately. They are usually troublemakers.
Avoid using language like "the shipping cost is what I believe is a fair
price". It encourages bargaining.
Enable the quote function if you haven't already.
In Shipping, fallinglegos81 writes:
| | Good Morning Forum,
I had a customer reach out asking if I could reduce my shipping before purchasing
a set. I only do instant check out and not invoices. I explained in the email
that the shipping cost is what I believe is a fair price and I don't reduce
shipping. I told him thank you for his interested.
He never wrote back but a day later they purchased the item he had emailed about
and in the comments "Hi. Can you please reduce shipping cost a few dollars
to reflect ups advantage which is cheaper? Thanks!" after I already told
him no and after he had paid.
I don't want to be petty but I'm annoyed that I told them no and ignored
it.
What would you do?
Thanks!
|
|
|
| Author: | Adjour | | Posted: | Mar 4, 2024 11:00 | | Subject: | Re: What would you do? | | Viewed: | 56 times | | Topic: | Shipping | |
| In Shipping, fallinglegos81 writes:
| | Good Morning Forum,
I had a customer reach out asking if I could reduce my shipping before purchasing
a set. I only do instant check out and not invoices. I explained in the email
that the shipping cost is what I believe is a fair price and I don't reduce
shipping. I told him thank you for his interested.
He never wrote back but a day later they purchased the item he had emailed about
and in the comments "Hi. Can you please reduce shipping cost a few dollars
to reflect ups advantage which is cheaper? Thanks!" after I already told
him no and after he had paid.
I don't want to be petty but I'm annoyed that I told them no and ignored
it.
What would you do?
Thanks!
|
I'm confused. Are they asking for a discount or are they asking for a cheaper
shipping method? The impression I get from your post is you want to send it priority
instead of ground advantage, and they are asking for ground.
In that case I'd do what the buyer asks.
Crystal
|
|
| Author: | yorbrick | | Posted: | Mar 4, 2024 09:16 | | Subject: | Re: What would you do? | | Viewed: | 69 times | | Topic: | Shipping | |
| In Shipping, fallinglegos81 writes:
| | Good Morning Forum,
I had a customer reach out asking if I could reduce my shipping before purchasing
a set. I only do instant check out and not invoices. I explained in the email
that the shipping cost is what I believe is a fair price and I don't reduce
shipping. I told him thank you for his interested.
He never wrote back but a day later they purchased the item he had emailed about
and in the comments "Hi. Can you please reduce shipping cost a few dollars
to reflect ups advantage which is cheaper? Thanks!" after I already told
him no and after he had paid.
I don't want to be petty but I'm annoyed that I told them no and ignored
it.
What would you do?
Thanks!
|
Refuse, and tell them that you have already replied to their email saying no.
I would have stop listed them at that point, as in my experience, people that
expect discounts are the ones that will cause trouble later if you don't
give them the discount they demand.
|
|
Next Page: 5 More | 10 More | 25 More | 50 More | 100 More
|
|
