Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | enig  | | Posted: | Feb 15, 2024 06:21 | | Subject: | Full Variant List | | Viewed: | 178 times | | Topic: | Catalog | | Status: | Open | |
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| I feel silly asking for this but can someone please refer me to a page or a forum
post with a full list of parts that have variants.
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| Author: | enig | | Posted: | Feb 13, 2024 09:37 | | Subject: | Re: Feedback Extortion | | Viewed: | 55 times | | Topic: | Feedback | |
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| In Feedback, infinibrix writes:
| | In Feedback, enig writes:
| | In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far." To me this is clearly extortion and against
policy, correct?
|
Nothing wrong with writing to a seller in advance and letting the seller know
that you are STILL(?) waiting for an issue to get resolved, and that you are
willing to leave a negative feedback if it wont get resolved.
If you have wronged the buyer AND have not offered a suitable solution - negative
feedback is warranted. It is not extortion.
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On ebay even the mere mention of feedback is considered extortion (Not sure about
here?) but either way I don't believe feedback should be brought into the
conversation at all since as a seller I'd rather the buyer know that I'm
fixing the problem off my own back because its the right thing to do rather than
because they assume I'm only fixing the problem because they state they will
otherwise leave me negative feedback! In fact in those situations after resolving
the problem I may even consider blocking the buyer since feedback should not
be a bartering tool! The feedback is for the buyer/seller alone to decide upon
once the transaction process is complete and any issues resolved(or not)
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I get what you are saying. What I had in mind were the situations where seller
is either non-responsive, not following with his or her proposed solutions for
weeks, or offering a solution that is completely unsuitable.
I might still be willing to accept the fact that a mistake has been made and
allow the seller to address it. Before leaving a negative feedback I might message
the seller, letting know my intentions in advance. Not meant as a threat, but
more as a last-resort in an effort to get the seller's attention.
How it is worse than leaving a negative FB right away?
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| Author: | enig | | Posted: | Feb 13, 2024 08:50 | | Subject: | Re: Feedback Extortion | | Viewed: | 71 times | | Topic: | Feedback | |
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| In Feedback, TimsBrickHouse writes:
| | I had a buyer leave negative feedback. In his email message he writes, "If
this is not dealt with appropriately I will be forced to leave my first negative
review of a Bricklink thus far." To me this is clearly extortion and against
policy, correct?
|
Nothing wrong with writing to a seller in advance and letting the seller know
that you are STILL(?) waiting for an issue to get resolved, and that you are
willing to leave a negative feedback if it wont get resolved.
If you have wronged the buyer AND have not offered a suitable solution - negative
feedback is warranted. It is not extortion.
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| Author: | enig | | Posted: | Feb 2, 2024 08:00 | | Subject: | Re: Not receiving mails from BrickLink today.. | | Viewed: | 46 times | | Topic: | Technical Issues | |
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| In Technical Issues, TakeAbricK writes:
| | In Technical Issues, TakeAbricK writes:
| | In Technical Issues, koenlowet writes:
| | Same issue here, direct contacts ok, but not receiving mails related to orders
or quotes.
In Technical Issues, leggodtshop writes:
| | In Technical Issues, TakeAbricK writes:
| | In Technical Issues, TakeAbricK writes:
| | In Technical Issues, leggodtshop writes:
| | Got an order on Jan 28, 2024 00:58 however not receiving the mail from it so
far. Send the invoice on Jan 28, 2024 13:36 not receiving that mail either.
Up until yesterday receiving all mails, nothing changed afaik.
Anyone else same problem?
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Only just noticed that I don't receive copies of Invoices / Purchases since
January 27th.
Please fix asap.
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I guess we are the only ones not getting copies of messages of placed orders
and invoices.
Missing copies January 27 - January 30
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Same here, nothing wrong with the mailbox itself receiving other mails perfectly
just BrickLink mails are missing.
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This still is an issue and it's been 7 days now. I don't get any messages
in my mailbox for orders placed and Invoices send.
I wonder why we have a 'Technical Issue' topic, for I have this feeling
it's not being read by BrickLink employees who are supposed to look into
it and do something about it. Waiting for a week wondering if BrickLink knows
about this issue and is working on it doesn't feel good.
Something changed starting January 27th and it wasn't me.
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PS
I also contacted the Helpdesk, but didn't receive a confirmation Email, nor
a ticket number or whatever. Which doesn't surprise me for I didn't
get a ticketnumber since January 12, 2007. It looks like these ticketnumbers
I read about are reserved for 'special' members.
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All fine here with the emails. Incl auto-checkout, orders needing manual invoicing,
order additions etc. Using gmail.
As for BL helpdesk - it confuses me again and again each time I need to use it.
If I recall correctly - at some point BL implemented a separate helpdesk platform.
You needed to register separately - I still have the confirmation emails.
Not even sure if it was a completely stand-alone system, or integrated with regular
helpdesk to some degree. You can read about it here:
https://www.bricklink.com/message.asp?ID=842892
You were getting a ticket number automatically when reporting through that, but
that whole thing now seems to be gone?
Or I am just confused again. But what I remember is that, apparently, I learned
about the existence of that separate platform way too late. The links to it were
hidden very well, if they even existed at all.
Again, just the challenge of finding it used to confuse the hell out of me. A
typical TLG stle IT clusterfumble. Your tickets were also getting marked
as SOLVED light-years ahead before getting even remotely close to actually getting
solved.
My reply here is probably just as helpful. You're welcome?
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| Author: | enig | | Posted: | Dec 25, 2023 16:16 | | Subject: | Re: SHE SAID YES!!! 💍 | | Viewed: | 38 times | | Topic: | Off Topic | |
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| | Congratulations!! |
| Author: | enig | | Posted: | Dec 23, 2023 11:22 | | Subject: | Re: Windows 7 to 10! Done! Yay! CONTEST ;-) | | Viewed: | 42 times | | Topic: | Contests | |
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| Very obvious and simple, you say.
Gonna go with Opera anyway. 2014 is wayyy past when it used to be any good, and
no way you would expect more than one person to guess this one but.. whatever
It's actually FireFox isn't it.
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| Author: | enig | | Posted: | Dec 6, 2023 14:33 | | Subject: | Re: I need help from a Lego expert!! | | Viewed: | 50 times | | Topic: | Help | |
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| In Help, micahriley9 writes:
| | So I have these two boxes that appear to be from the 60s. Does anyone know what
these are and exactly how to value these? There’s literally nothing on the boxes
except for the words “Building Toy” and the tape that reads “Lego Loveland”.
I assume there are just multicolored bricks inside of here, but is it possible
that these are actual sets of something? Or just random bricks? Both boxes
are unopened and I don’t want to open them. Any help would be much appreciated!
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Get them X-rayed! 
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| Author: | enig | | Posted: | Dec 2, 2023 08:45 | | Subject: | Re: BDP Series 4 Webinar - unable to registger | | Viewed: | 26 times | | Topic: | Technical Issues | |
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| In Technical Issues, SylvainLS writes:
Oh yea, my bad. Still, the issue itself was not fixed, sadly 
Thank you for the link to the forum - was not aware it exists!
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| Author: | enig | | Posted: | Dec 2, 2023 06:28 | | Subject: | Re: BDP Series 4 Webinar - unable to registger | | Viewed: | 34 times | | Topic: | Technical Issues | |
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| In Technical Issues, Admin_Russell writes:
| | In Technical Issues, enig writes:
We are looking into this - thanks for the report!
|
The webinar is later today - have you had any luck fixing the problem?
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| Author: | enig | | Posted: | Oct 5, 2023 11:28 | | Subject: | Re: Unreasonable negative feedback | | Viewed: | 43 times | | Topic: | Feedback | |
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| In Feedback, SylvainLS writes:
| | In Feedback, enig writes:
| | […]
Normally these nice ones would be split by a page of small orders, but with some
stuff that BL is doing intentionally my sales to private persons within
EU became virtually extinct {crying_emoji}
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Margin scheme on second-hand goods?
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Nah, ever since I became a VAT payer I have been paying full VAT for all the
sales of used parts. There probably is a way to so something about it but, generally
speaking, I am no longer buying used lots to resell anyway.
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| Author: | enig | | Posted: | Oct 5, 2023 11:07 | | Subject: | Re: Unreasonable negative feedback | | Viewed: | 38 times | | Topic: | Feedback | |
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| In Feedback, 1001bricks writes:
| | In Feedback, enig writes:
| | What you are doing by refusing to deduct VAT for legitimate VAT-registered buyers
is exactly the same - you are jumping the queue. Letting everyone else stand
in the line, because your time is more valuable.
|
| | Why so angry? Because stuff like this makes me angry.
|
Nice orders, you must be doing good
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Yes, some nice orders sometimes to save my ass, but you don't know the other
half of it 
Normally these nice ones would be split by a page of small orders, but with some
stuff that BL is doing intentionally my sales to private persons within
EU became virtually extinct {crying_emoji}
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| Author: | enig | | Posted: | Oct 5, 2023 10:34 | | Subject: | Re: Unreasonable negative feedback | | Viewed: | 54 times | | Topic: | Feedback | |
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| In Feedback, normann1974 writes:
| | | | One thing is sure, as a pro I dislike when sellers refuse non-VAT, sure I'll
pay no problem, but I may not come back, especially when it's easy to set
up (see above)
|
But please note that it's not that simple. I wrote earlier in this thread,
that this comes with extra work for the seller, at least when you're Danish.
You must verify VAT numbers and billing details and do accounting each month.
/Jan
|
Yes, it is that simple. It is called 'the cost of doing business'.
It is your choice to sell over the limit for when you are required to become
a VAT payer. And yes, every seller must validate whether the party that is asking
you to deduct VAT is legit.
There is an analogy in a traffic jam for what you are doing. Everyone
is stuck, but every now and then there is someone who thinks that they are better
than others and takes the shoulder to jump the queue.
What you are doing by refusing to deduct VAT for legitimate VAT-registered buyers
is exactly the same - you are jumping the queue. Letting everyone else stand
in the line, because your time is more valuable.
Moreover - you are suggesting that it is no big deal - the buyers can just get
the VAT back when doing their accounting. Why are you not willing to do the right
thing and invoice without VAT in the first place? Oh, yes. Because you
don't want to spend that extra time and effort. You don't see the hypocrisy?
You are also both right and wrong about BL handling VAT automatically. Yes, BL
removes VAT automatically for your buyers that are outside the EU. For sales
within the EU you have to tick a box to remove VAT - see the picture below. You
can manually un-check the boxes. And, no, it is not illegal, as you are trying
to say. We have that feature specifically for this reason. But you will say anything
just to justify yourself.
Why so angry? Because stuff like this makes me angry.
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| Author: | enig | | Posted: | Sep 5, 2023 10:34 | | Subject: | Re: polll | | Viewed: | 45 times | | Topic: | Off Topic | |
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| In Off Topic, Stuart9 writes:
| | North, South or Dancing ?
In Off Topic, psusaxman2000 writes:
| | In Off Topic, julle900 writes:
Pole
|
|
Person from Poland?
A Pole dancing on a pole in a North Pole, being watched by other Poles?
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| Author: | enig | | Posted: | Sep 5, 2023 09:26 | | Subject: | Re: polll | | Viewed: | 50 times | | Topic: | Off Topic | |
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| In Off Topic, Stuart9 writes:
| | Yes, no and undecided but that’s just me.
In Off Topic, julle900 writes:
|
Probably yes, maybe no
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| Author: | enig | | Posted: | Sep 5, 2023 08:48 | | Subject: | 10152-3 stickers | | Viewed: | 54 times | | Topic: | Inventories | | Status: | Open | |
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|
Inventory should be 2x of these:
and 3x of
But what we pulled from a sealed sticker-pouch is the other way around - we got
three white sheets and two grey ones.
Maybe someone recalls having the same issue, or perhaps have seen/bought second-had
sets with the stickered containers matching this pattern?
I wonder if this is just a freak accident and no alternate variant is needed
in the inventory, or we do actually need to add the variant. If this has happened
before - there might be used sets floating around that are 'invalid/incomplete'
due to this.
Additionally. The 2006 variant (10152-3), apparently, had some hiccups with the
production because of TLG being short on some parts? Read:
https://www.bricklink.com/message.asp?ID=1022655
Perhaps they were short on more than one thing, resulting in shipping sets with
different counts of the sticker sheets as well?
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| Author: | enig | | Posted: | Aug 29, 2023 08:01 | | Subject: | Re: 2950-1 Instructions | | Viewed: | 28 times | | Topic: | Catalog Requests | |
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| In Catalog Requests, randyf writes:
| | In Catalog Requests, enig writes:
| | Is the function to change the number of instruction booklets for a set broken?
More precisely - the set is currently marked for not having instructions at all.
|
I have added an instructions entry to the set. You should be able to proceed
with the rest of the requests now.
Cheers,
Randy
|
Yeah you are both correct! Submitted the requests - thank you
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| Author: | enig | | Posted: | Aug 28, 2023 11:20 | | Subject: | 2950-1 Instructions | | Viewed: | 69 times | | Topic: | Catalog Requests | | For: | Catalog Associate | | Status: | Completed | |
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| Is the function to change the number of instruction booklets for a set broken?
More precisely - the set is currently marked for not having instructions at all.
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| Author: | enig | | Posted: | Aug 22, 2023 09:47 | | Subject: | Re: Discussion about instruction's QR codes | | Viewed: | 52 times | | Topic: | General | |
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| In General, Brick_Qc writes:
| | In General, tons_of_bricks writes:
| | I see your point, but my perspective is the Lego company is rewarding the purchase
of the set, not the instruction booklet. So therefore the original purchaser
of the set has legitimate claim to the vip points.
|
I understand your point of view but I strongly disagree and I think most buyers
will disagree.
I really like Yorbrick's point of view :
There are no guidelines as to what is meant by new/used for instructions (same
with boxes). But if the parts guidelines carry over ...
New Parts - Parts are brand new, taken directly from new sets or were purchased
"as new" in another form such as accessory packs or Pick A Brick and
have been handled only for sorting. These parts have never been used in any
manner.
I would say that scanning a code on a booklet with a LEGO specific scanning app
is using that feature of the instruction booklet.
I think that since BL is own by Lego, they'll have to do policy on this and
the easiest would be to carry on the part's guideline as Yorbrick suggested.
|
In that case explain why do we even have the option to list Set Boxes as NEW?
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| Author: | enig | | Posted: | Aug 22, 2023 06:25 | | Subject: | Re: Discussion about instruction's QR codes | | Viewed: | 43 times | | Topic: | General | |
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| In General, iprice writes:
| | In General, Brick_Qc writes:
| | I'm not sure this has been officialy addressed.
Lego is now giving VIP points when you scan a newer instructions with a QR code,
it's give 20 points (in Canada).
This could cause problems if a buyer buys a new instructions from a BL seller
and that BL seller has already scanned the QR code while parting.
I think a buyer should expect to be able to scan himself a new instruction he
bought on BL and have the points.
As for used instructions, a buyer should expect it's already scanned.
Your opinion ?
|
I suppose it will depend on if the instruction manual is "New" or "Used".
If "New", then I expect to be able to scan the code. If "Used",
then I wouldn't.
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BL rules only account for the physical state/condition of the item being sold.
Unless we have a provision in the rules to address the digital part of the instructions
- buyers should not expect to be able to scan the code.
If such a provision is put in place - then we also need a secondary condition
for instructions stating whether the QR code is Scanned/Not Scanned. Both for
new and for used - because no one is saying that a used set of instructions
can not have an unscanned code.
Caveat - sometimes the codes can be printed with faulty lines, blurry etc. Sometimes
they are unusable, or sometimes QR scanning apps that have a good error-correcting
algorithms can still make them work. But at this point we can not always determine
who's at fault - QR code itself, or the end user might be trying to use a
crappy QR app. Who's to blame - the Seller or the Buyer?
Now we have an option of spending development time to implement such features,
subsequently deal with buyers and sellers getting into quarrels because of QR
codes sometimes not working etc. All for ~0.02 cents worth of money per instruction
manual?
Or we can have a provision in the rules saying that stated condition of instruction
booklets for sale only specifies the physical state/condition of the item. Or
that the QR code should be assumed to be scanned/not working, unless seller specifically
states otherwise in the extended description.
Sellers, if they want, can always use the Description filed to state whether
the QR code has been scanned/not scanned, is blurry, is faulty etc.
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| Author: | enig | | Posted: | Aug 16, 2023 08:48 | | Subject: | Re: Wow, some people need a bit of etiquette | | Viewed: | 72 times | | Topic: | Help | |
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| In Help, SteveSJB writes:
| | Hey all, just wanted to share a lovely email I got. I’m sure most of us have
full time jobs and do this to make a bit extra on the side, especially with the
cost of living.
I like to think I provide an honest service, whenever there’s a problem I admit
to the mistake and more often then note offer a full refund.
Then you get emails like this:
Mate are you taking the piss? Just got my order and you've sent me the
non printed cheap version of the shredder helmet and the two venom heads are
in terrible condition.
The whole order will be getting sent back to you at cost to you and I expect
a refund for the order and shipping/packing costs.
I will get proof of postage so it can't be questioned
Really disappointing service
I have included my response for transparency:
Hi,
Thank you for your order.
If you look at my feedback on bricklink, you will see it’s 100% positive. Obviously
mistakes happen and I’m happy to rectify.
What I don’t appreciate is aggressive emails, you could have been slightly more
pleasant, maybe try that in life and you’ll surround yourself with positive people.
Probably starting an email with ‘Mate are you taking the piss?’ Is not the right
way to go.
I understand that a few parts are not up to your standard and can only apologise
and happy to refund.
Don’t worry about sending it back, you can keep it and I will refund you now.
All the best for the future, sounds like you need the good wishes.
Steve
I’m sorry but am I wrong in thinking a bit of common decency wouldn’t go amiss?
|
Mate?! Are you taking the piss? Fight till the last one standing!
On a more serious note - if you ask me, your reply is risking to escalate the
matter even more as it can be perceived as being a bit too self-righteous. Not
that you are not allowed to express your discontent at all, but telling someone
to get better at life is perhaps a step too far.
On another serious note - looking at your feedback and the problem at hand, it
does seem that your attention to LEGO condition is a little sub-par. Shipping
non-printed pieces instead of the printed ones, terrible condition pieces(?),
yellowed minifigs - if this keeps happening to you then it is something else
than 'mistakes happen'.
Good luck.
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| Author: | enig | | Posted: | Aug 16, 2023 05:08 | | Subject: | Question about ITN (exporting from US) | | Viewed: | 50 times | | Topic: | Help | |
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| I have a package returned back to the seller in US because of missing ITN. I
see it is something that has to be included in documentation for export sales
over 2500 USD.
It does seem that it's not that big of a deal to get it and the seller just
was not aware, but it's also not the first time that he's asking me for
guidance.
As far as I understand all he has to do is to register at ACE and go from there.
Seems like a regular Joe should be able to do all the steps.
Question - is it all real simple, or are there some tips and tricks that are
handy to know for someone doing it for the first time? It's an individual,
not a company.
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| Author: | enig | | Posted: | Jul 29, 2023 07:14 | | Subject: | Re: Order purge / NPB / Feedback timeline? | | Viewed: | 36 times | | Topic: | Help | |
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| In Help, hpoort writes:
| | In Help, enig writes:
| | A bit of a new territory for me so need a little bit of advice.
Order received on Jan 31st.
Buyer did a dirty. Have as strong of a reason as it gets to believe that not
only to me but at least one other seller between now and then.
Issued NPB today, Jul 29th
Question. Does NPB reset the 180 day purge timer and I will be able to leave
feedback if this takes a week or two to settle?
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Your problem order should be retained for 3 years from the original order date,
see https://www.bricklink.com/help.asp?helpID=116
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Order somewhere in the system - yes. But orders are removed form your order placed/received
list - the list that you can use to leave the feedback from
https://www.bricklink.com/orderReceived.asp
https://www.bricklink.com/orderPlaced.asp
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| Author: | enig | | Posted: | Jul 29, 2023 06:26 | | Subject: | Order purge / NPB / Feedback timeline? | | Viewed: | 61 times | | Topic: | Help | |
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| A bit of a new territory for me so need a little bit of advice.
Order received on Jan 31st.
Buyer did a dirty. Have as strong of a reason as it gets to believe that not
only to me but at least one other seller between now and then.
Issued NPB today, Jul 29th
Question. Does NPB reset the 180 day purge timer and I will be able to leave
feedback if this takes a week or two to settle?
|
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| Author: | enig | | Posted: | Jul 17, 2023 06:13 | | Subject: | Re: LEGO logo under 30381 | | Viewed: | 31 times | | Topic: | Catalog Identification | |
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| In Catalog Identification, yorbrick writes:
| | In Catalog Identification, tEoS writes:
| | My Dr. Doom figure has the Lego logo (super tiny) under the hood.
In Catalog Identification, enig writes:
| | Can someone help me to narrow down the timeline of when LEGO started putting
LEGO logo on the 30381?
If to be more specific I need to know if the Dark Green ones came with the LOGO
or not sine they all came out in the same year, but any input is greatly appreciated.
Does not necessarily have to be connected to the color.
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|
And on all my Mirkwood Elf archers and guards, and on the hoods from PAB. All
mine are 98011.
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Thank you both!
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Lithuania, Panevėžys
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