Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | WhiteHorseMatt  | | Posted: | Aug 26, 2023 07:19 | | Subject: | Re: Fun memories from my 20 years on Bricklink | | Viewed: | 55 times | | Topic: | Announce | |
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| I've a few coincidences out of the thousands of orders I've had.
My family lives spread out over the UK, I have had orders from someone who lives
on my dad's road, my sister's road and the road I grew up on. None of
these buyers know us.
I have also had a sale from a guy who I was in the process of buying from eBay.
For the same value as well, which confused me enormously looking at my paypal
account.
One thing that hasn't happened but would be great is to make a sale to a
buyer that I know from outside the lego world.
Matt
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| Author: | WhiteHorseMatt | | Posted: | Aug 18, 2023 11:19 | | Subject: | Re: Selling Help - Wanted Lists | | Viewed: | 21 times | | Topic: | Selling | |
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| In Selling, SimonDawes writes:
| | Matt
thanks a lot, I see I have done that (sometimes), and whilst it says 4000 have
the item on the wanted list, only one notification is sent presumably because
we are limiting our shipping to UK only
Is there a GDPR or other reason why they cant share interest parties USer ID
to make direct approaches?
Any other helpful selling tips would be gratefully received...! so much cheaper
than EBAY here ! their fees are extortionate when you add promotion, its around
25% in total.
In Selling, WhiteHorseMatt writes:
| | In Selling, SimonDawes writes:
| | hi, am wuite new to bricklink, but I see on the pages a "wanted list"
and the number of people who have a set or minifigure on that wanted list
Is there a tool which matches you with the buyers who have something on a wanted
list when you advertise?
do they get a notification when you list something they have as "wanted"
If not, why not, surely they are missing a trick here ! would make for much faster
sales.
many thanks
Lewis D
|
When you add stock to your store there is a 'send out wanted list notification'
button.
As a buyer you can opt to be notified when sellers list items on your wanted
lists.
|
|
Sending you contact details of users who match your parts on their wanted lists
would definitely be a huge data breach.
If your store has a decent range and attractive prices, buyers will find you
quickly enough.
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| Author: | WhiteHorseMatt | | Posted: | Aug 18, 2023 10:59 | | Subject: | Re: Selling Help - Wanted Lists | | Viewed: | 25 times | | Topic: | Selling | |
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| In Selling, SimonDawes writes:
| | hi, am wuite new to bricklink, but I see on the pages a "wanted list"
and the number of people who have a set or minifigure on that wanted list
Is there a tool which matches you with the buyers who have something on a wanted
list when you advertise?
do they get a notification when you list something they have as "wanted"
If not, why not, surely they are missing a trick here ! would make for much faster
sales.
many thanks
Lewis D
|
When you add stock to your store there is a 'send out wanted list notification'
button.
As a buyer you can opt to be notified when sellers list items on your wanted
lists.
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| Author: | WhiteHorseMatt | | Posted: | Aug 13, 2023 14:27 | | Subject: | Re: Why do people do this? | | Viewed: | 66 times | | Topic: | Selling | |
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| In Selling, Poncke writes:
| | I mean, if you want to be sure it never sells, then price it like this
|
Those prices seem to me to be placeholders on items that really should be in
a stockroom rather than for sale. But hey, someone may want one desperately.
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| Author: | WhiteHorseMatt | | Posted: | Jul 30, 2023 11:11 | | Subject: | Re: Corrosion | | Viewed: | 50 times | | Topic: | Help | |
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| In Help, KACL writes:
| | Hello!
I’m hoping that someone can offer some suggestions that I have not tried yet.
I have set # 7720. It was sitting in the basement for years. There is corrosion
on the metal conductors. I have used white vinegar and baking soda paste which
worked a bit. I also tried Coke but that was not so successful. I popped all
new batteries in and it is not working. There’s still some corrosion so that
might be the problem. Has anyone ever had this issue? What did you use? Did it
work when you were done?
I would appreciate any advice. I would hate to just have to part out this classic
set.
Karen
|
Have you tried a fibre glass pen?
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| Author: | WhiteHorseMatt | | Posted: | Jul 29, 2023 17:26 | | Subject: | Re: 10% off coupon for your feedback | | Viewed: | 25 times | | Topic: | Sales | |
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| | | Excuse me but why does most every member on this discussion page shoot me down
for having an opinion or problem?????? I am in my 40s and don't need this.
Everyone else can have a an opinion. I am sorry if I don't know everything
about selling or rules. A seller can issue a coupon whenever they want so what
does it matter about telling a potential buyer about it? Why does everyone have
an attitude about everything? Don't worry I won't post ANYTHING again
on this discussion page.
|
I think the problem isn't 'telling a potential buyer about it'.
More like 'telling existing buyers that if they act in a way beneficial to
you, then you will offer them things others can't get.'
I have to say I tried a similar coupon when buyers marked orders as complete
when I first started selling. I quickly stopped as it made little to no difference
to the store and I felt it wasn't worth the admin time. These days I rarely
bother with coupons except as an occasional GOGW or a thank you to someone who
has helped me out.
Matt
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| Author: | WhiteHorseMatt | | Posted: | Jun 28, 2023 06:07 | | Subject: | Re: New Users, NSS and Feedback | | Viewed: | 43 times | | Topic: | Help | |
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| In Help, yorbrick writes:
| | | | No matter how many other Positive FB a seller accumulates, their FB score can
never go back to 100 percent, just because of one Neutral FB.
|
It can if the positive feedback percentage is rounded like other numbers on BL.
20000+ positives should wipe out a non-positive feedback in the percentage.
|
I would prefer it if the feedback % was based on the feedback from the last year.
Stores can get better (or worse) over time. That was one neutral from 5 years
ago won't hurt a currently well performing store, but a store with 5k feedback
but a rash of recent negs will show it up.
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| Author: | WhiteHorseMatt | | Posted: | Jun 18, 2023 09:47 | | Subject: | Re: Community Poll .. Spam & Forum | | Viewed: | 51 times | | Topic: | General | |
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| In General, StarBrick writes:
| | Instead of placing barriers for all kinds of members to enter, I would like to
see the forum updated with the following options to swithc on/off at a personal
level:
- sales from countries/sellers that DO NOT ship to me
- posts from members below a treshold of feedback where the treshold can be entered
to ones one liking
- ..... (feel free to add  )
I think that kind of update/upgrades are way more effective  !
|
I really like the idea of more checkboxes to show hide posts rather than having
to moderate the posts themselves.
The problem with not displaying posts below a user defined feedback threshold
is that it is by definition placing barriers to new members. Bricklink is not
a simple marketplace to find your way round and the forum is the ideal place
for new members to come to for help. If experienced users are e.g. blocking
posts from all under 3 feedback from displaying, then that help will be much
harder to come by. Last thing we want to be doing is putting off new potential
buyers.
I still feel we should have a block / report post button actually in the forum
itself, rather than having to jump through hoops to feedback on things.
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| Author: | WhiteHorseMatt | | Posted: | Jun 18, 2023 05:35 | | Subject: | Re: Community Poll .. Spam & Forum | | Viewed: | 36 times | | Topic: | General | |
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| In General, iprice writes:
| | In General, PlanetEarthToys writes:
| | Heated topic about Spam & Zero Feedback Member Forum Access via another thread.
maybe a simple Poll would be something needed to see what the Community thinks.
Poll:
Which option would you prefer as a Spamming Solution
A? nothing, Raw Spam is Delicious!
B) require a Pay-To-Play Positive Feedback, similar to the Seller Requirement
C) require new users to be Verified by some Official Secondary means w/ Bricklink.
D) ban Zero Feedback Members from posting URL Links in the Forum.
E) allow Zero Feedback Members Limited Forum Access that is a Moderator Only
visiblie / Replies Enabled post
being fair, let's say leave poll open for 1 week...
to give occational forum readers a chance to participate, if they want too.
please just give a simple letter vote, no harrassing others for their vote. we
are a Civilized Lego Society.
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I think Option "D" is the best of the bunch. It may not eliminate all
spam, but it should help to reduce it significantly. It's the least restrictive
and wouldn't require Mods to oversee. However I'd still lke a "Report
Post" button for every post on the BL forum, so that spam/abusive etc. posts
can be identified and removed quickly by Mods.
|
Agreed, this would be my preference also. Having said that 'stay logged
in on this device' has been broken for 5 years, so I wouldn't expect
coding changes on the forum to happen any time soon.
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| Author: | WhiteHorseMatt | | Posted: | May 19, 2023 06:50 | | Subject: | Re: Ridiculous amounts of spam on forum | | Viewed: | 27 times | | Topic: | Off Topic | |
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| In Off Topic, SylvainLS writes:
| | In Off Topic, Chickaroo writes:
| | […]
Most other forums I’ve ever been a member of suffer from similar problems
|
+1
Hmm, there used to be a “Why your antispam idea won’t work” checklist for e-mail.
We need one for forums 
So, to answer a few suggestions:
— Preventing newbies from asking questions on the forum is not very welcoming,
is it?
— Limiting newbies’ number of posts: most spammers only post once per account
anyway.
— The two previous ideas are worse when “newbie” is defined by feedback instead
of time.
— Captcha: most spammers here are human.
— Location filtering: nope, won’t do.
— Keyword filtering: I want to be able to talk about gummy bears and the new
Ford Escort set!
Silver lining: (most) forum regulars have now learned how to report posts
|
It would be easier if there were a report post option along with View/Cancel/Reply
on the forum rather than having to go through the problem centre and dig out
the message number.
It's easier to just ignore the spam and move on rather than report the user.
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| Author: | WhiteHorseMatt | | Posted: | May 18, 2023 06:12 | | Subject: | Re: 20% off everything | | Viewed: | 32 times | | Topic: | Sales | |
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| In Sales, Twardy78 writes:
| | All stuff 20% off for next 2 days.
|
Advertising a sale to drive people to your store and then not having things on
offer is a quick way to get on least favourite lists.
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| Author: | WhiteHorseMatt | | Posted: | Apr 30, 2023 13:01 | | Subject: | Re: PayPal API error | | Viewed: | 32 times | | Topic: | Payment Methods | |
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| In Payment Methods, jerf123 writes:
| | I keep getting the PayPal API error when I try to pay. Has anyone figured out
exactly why this happens? I am trying to make an international purchase and
the store owner is unsure as to why it is happening also. Can anyone help us
to figure out how to resolve this so that we can make the transaction? Thanks!
|
Are you trying to pay in a currency the seller does not accept?
If you are paying in $ and the buyer only takes € for example the payment won't
go through.
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| Author: | WhiteHorseMatt | | Posted: | Apr 23, 2023 08:13 | | Subject: | Re: How much time NSS needs? | | Viewed: | 28 times | | Topic: | Problem Order | |
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| In Help, s0l0kr writes:
| | Hey everyone, I have a question, if I started NSS how much time is needed to
receive money back?
Thank you a lot!
Marble Bricks
|
There is no time limit. A NSS is just an official notice to raise an issue with
the seller. They may never respond to it.
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| Author: | WhiteHorseMatt | | Posted: | Apr 19, 2023 12:14 | | Subject: | Re: lego star wars on my store | | Viewed: | 19 times | | Topic: | Sales | |
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| In Sales, daniellego04 writes:
| | Hello!!
I want to sell all my lego star wars to make some money and i have some good
lego on my store , if you guys want too see them go check!!!
The prices are good and I replay fast
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Your store is closed.
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| Author: | WhiteHorseMatt | | Posted: | Mar 30, 2023 09:27 | | Subject: | Re: Color Name Changes? | | Viewed: | 45 times | | Topic: | Catalog | |
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| In General, axaday writes:
| | In General, uticabrix writes:
| | I know this has been brought up a few times in the past. But now that LEGO
is affiliated with Bricklink, why don't that change the name colors to match
LEGO's name colors?
Ex: Light Blue Gray to Medium Stone Gray.
|
Same reason as before. Where names diverge, ours are usually more descriptive.
And we want as little disruption as necessary to members' understanding
and recognition of colors.
It would be cool, though, if Bricklink had an official matching chart and maybe
the ability to toggle the color names in options.
|
The whole LBG/Stone grey thing is fine, but green/dark green would be way too
confusing, and I definitely don't want to start calling tan 'brick yellow'.
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| Author: | WhiteHorseMatt | | Posted: | Mar 11, 2023 16:11 | | Subject: | Re: Suggestion for crowbar LEGO tool? | | Viewed: | 61 times | | Topic: | My Own Creation | |
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| In My Own Creation, greg_sawisky writes:
| | I do a lot of mosaics and have tried to mount a crowbar on the end of what is
effectively a drill-bit holder as trying to use a crowbar piece itself as an
adult is so frustrating. Wondering if anyone has figured out another tool that
works like the crowbar does in prying off 1x1 round tiles and 1x1 round plates
off of large mosaics?
I'm thinking there has to be like a dental tool or something but worried
about scratching pieces
|
Not sure if they are called the same thing in Canads, but search for Bojo tools.
There are loads of different types and sizes. In plastic they won't scratch
up parts.
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| Author: | WhiteHorseMatt | | Posted: | Mar 4, 2023 14:10 | | Subject: | Re: Red feedback received w/o any transaction !! | | Viewed: | 34 times | | Topic: | Feedback | |
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| In Feedback, papounetjoli writes:
| | Hello
So , you mean you find normal to order and than to fill an OCR if you find postage
costs are too high ?
But I will spend my time to cancel orders ...
Is it so difficult to ask before ?
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EU law requires that you do this on request without any reason needed from the
buyer. Also without penalty.
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| Author: | WhiteHorseMatt | | Posted: | Feb 25, 2023 06:58 | | Subject: | Re: How is this not feedback manipulation? | | Viewed: | 61 times | | Topic: | Feedback | |
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| In Feedback, bigasbricks writes:
| | Worthy of reporting to Bricklink? I have not responded to this valued customer
of Bricklink as of yet. These kind of messages never seem to be sent via the
Bricklink platform.
|
What would you report to Bricklink? There was an error in the order which needs
to be addressed. At the end of the day it's down to you to sort it.
Mistakes happen, I know they do in my store, but at the end of the day if someone
buys something and doesn't get what they ordered you risk getting bad feedback.
You can of course mitigate this by responding quickly and politely and dealing
generously with them. The feedback is going to reflect how the buyer FEELS about
the transaction, not necessarily what physically happened.
You say you haven't replied yet. I would definitely reply quickly, whatever
action you are going to take.
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| Author: | WhiteHorseMatt | | Posted: | Feb 13, 2023 05:41 | | Subject: | Re: New store opened with new items added | | Viewed: | 36 times | | Topic: | New Stores | |
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| In New Stores, mkbricksandmore writes:
| | Welcome feel free to ask any questions
|
No disrespect, but with only 16 lots you aren't going to appear on many people's
wanted list.
Also the first item I looked at, the standard 3899 lego cup in red you have for
$0.97. That's a 3p part.
Matt
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| Author: | WhiteHorseMatt | | Posted: | Jan 13, 2023 12:10 | | Subject: | Re: Still prevalent today... | | Viewed: | 38 times | | Topic: | Buying | |
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| In Buying, Rob_and_Shelagh writes:
| | In Buying, peregrinator writes:
| | In Buying, infinibrix writes:
| | Shh its hard enough buying here as it is and you'll end up giving sellers
even more ideas/reasons for adding fees!!
|
"A $3 handling charge applies to all orders for envelopes, padding, tape,
gas, waiting in line*, unforeseen medical expenses, wear and tear on automobiles
and footwear, storage, proper lighting, ventilation, Bricklink fees, PayPal fees,
etc."
*queue for the UK folks
|
If we charged for queuing in the UK everything would be unafordable
|
But we would still do it, and tut under our breath at those who do not.
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| Author: | WhiteHorseMatt | | Posted: | Dec 8, 2022 13:45 | | Subject: | Re: Royal Mail delays | | Viewed: | 43 times | | Topic: | General | |
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| In General, yorbrick writes:
| | In General, Chrisandjax writes:
| | Evening all
I appear to be getting quite a few messages about not receiving orders.
How long are you asking buyers to wait?
I've had 3 today!
Regards
Chris
|
I'd say something along the lines of
Sorry for the delay in delivery that is being caused by the Royal Mail strikes:
https://www.royalmail.com/latest-news
Your order was posted on XX-XX-XX and I hope that you receive it soon.
I closed today. The planned strikes next week are going to cause havoc for parcel
deliveries in the run up to Christmas. And the sort of people that leave it very
late to order a set are the sort of people that expect it to be delivered fast
and get trigger happy with feedback if you ruin their Christmas. If it is late
arriving and they want to return it, that's about £7 in postage both ways
for a parcel. Opening again on and after Christmas is far less hassle, as people
ordering then are not ordering for Christmas presents.
|
I'm closing also. Last 2nd class postage for Xmas has been brought forward
again. I don't really want to turn away 2 weeks worth of customers, but
experience from previous years tells me that there will be a large uptick of
buyers who are saying orders have not arrived.
Matt
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| Author: | WhiteHorseMatt | | Posted: | Dec 6, 2022 14:41 | | Subject: | Re: Logging in on multiple machines/browsers | | Viewed: | 38 times | | Topic: | General | |
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| In General, SylvainLS writes:
| | Hi all,
Are any of you logging in on multiple machines / browsers at the same time?
Do you encounter problems? (Being logged out for instance.)
I’ve never had problems but I only did it for short tests so I’m looking for
people doing it more often / longer.
Thanks
|
No problem at all on PC. Often have 2 logged in no problems.
I do have problems keeping my android devices logged in. I almost always have
to log in again when I come back to my phone or tablet.
Matt
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| Author: | WhiteHorseMatt | | Posted: | Oct 16, 2022 16:36 | | Subject: | Re: Unfair neutral feedback | | Viewed: | 64 times | | Topic: | Problem Order | |
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| In Problem Order, DanialR writes:
| |
When you go to the grocery store or other retail merchant . . . Do you take time
to give them Praise for efficiently handling your check out and bagging the items,
so nothing gets damaged? Or are you mentally on to the next task that you need
to complete before you have to get home to fix dinner, clean, watch your favorite
sports team, etc.?
|
I'm not sure how it is in the states, but here in the UK customer feedback
is hugely important in bricks and mortar retail.
As a retail manager in my main job, my store target is 80% of our feedback being
9 or 10 out of 10. If I don't hit this, my bonus is crippled, irrespective
of how high my sales are.
Matt
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| Author: | WhiteHorseMatt | | Posted: | Sep 20, 2022 07:24 | | Subject: | Re: Paid twice the taxes, the seller doesn't care | | Viewed: | 69 times | | Topic: | Help | |
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| In Help, Shintaku writes:
| | Hello,
a very bad thing happened with a 10k + feedbacks seller.
They shipped with the documents, the customs office didn't see them and I
double paid the taxes.
I ended paying nearly more in taxes than the order itself.
I called my post office and they said that it's the seller's duty to
contact the customs office and solve it. I am just a buyer, why should I care
about that? I should pay once and then get the goods. My duties should be over
with that.
So what would you do in my place?
|
I don't see you can really blame the seller for this. You say they shipped
with the documents so they have followed the correct procedure.
If the seller is happy to contact your customs to try and reclaim the money on
your behalf then great. If not then you don't have much choice other than
to take the hit on the costs.
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| Author: | WhiteHorseMatt | | Posted: | Aug 17, 2022 15:42 | | Subject: | Re: My surplus lego | | Viewed: | 32 times | | Topic: | Suggestions | |
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| In Suggestions, simon_m74 writes:
| | Can there be a list we can make, like a wanted list, to enter all our surplus
lego?
Then that list can be compared to a wanted list, so we know what we have already
in stock?
Also an action button that moves the `surplus `out of stock, to the wanted list.
|
I used Brickstore for this. It's what got me into this mess in the first
place! I used it to catalogue my loose bricks, then when I worked out the pricing
features I thought about having a go on here at selling.
Matt
|
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| Author: | WhiteHorseMatt | | Posted: | Aug 16, 2022 15:34 | | Subject: | Re: Colour variation on fence | | Viewed: | 24 times | | Topic: | General | |
|
| In General, Stuart9 writes:
| | Found a 3185 that is a lighter red / orange red, very uniform and nothing like
faded red I’ve seen before.
This a newer production with Lego, part number and mould numbers underneath,
the standard red in image have only mould markings.
Centre one in both images.
Anyone else seen this variation ?
|
Is the lighter red slightly translucent? I've seen something similar on
parts like wind up motor keys.
Matt
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| Author: | WhiteHorseMatt | | Posted: | Aug 11, 2022 05:27 | | Subject: | Re: New buyer help | | Viewed: | 24 times | | Topic: | Help | |
|
| In Help, SezaR writes:
| | In Help, Nubs_Select writes:
| | I just checked and I could ship it (if I had it) for $11.30 CAD to USA (assuming
its still boxed)
|
The weight of sealed copy is 378 and so, after packing, it will weight over 500gr.
Even if it weighs 378gr, it will cost for me
$ 14.55 CAD small packet (no tracking no insurance)
$18.45 CAD tracked packet
How do you get those prices?
With Chitchats, it cost me $10.89 but assuming I can pack it to weigh less than
2lbs (about 450gr)
|
Would your Chitchats prices be different if 2lbs was 900g not 450g?
|
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| Author: | WhiteHorseMatt | | Posted: | Jul 27, 2022 06:11 | | Subject: | Re: Disappearing lots | | Viewed: | 41 times | | Topic: | Technical Issues | |
|
| In Technical Issues, 1001bricks writes:
| | | | I have noticed the disappearing of a few lots in the store of used parts earlier
but I then decided I might have made an error when I created them.
|
I'm not detecting lots or quantities disappearing, but a couple of time I
detected created lots or additional quantities (in short, BL "inventing" an extra
inventory).
I couldn't believe it happen, but had full clear proofs.
I didn't report it, it's a lost cause, sorry BL 
But the ONLY way to be sure is to either use BrickStore and download and SAVE
your whole inventory every day, or download your Inventory from BrickLink as
an XML, in the Inventory/Dowload page.
Otherwise it's just guessing, and 99% of the times it's probably
your fault.
Or a part renaming thing in Catalog.
Or a transaction that just happens and hides part of your inventory for 10 minutes,
or up to the next day.
So - just have a copy of your Inventory (BSX or XML) - every day - that you can
compare to.
Then report with exact proofs.
|
I'm sure there are some issues with the database server side.
I definitely have cases where I count incorrectly, and list incorrectly, but
I am 100% positive that BLs internal database management causes issues.
Last week I added two of a part (new lot) next day I sold 4. I still had the
uploaded file and my store inventory open in Brickstore on my PC at this point,
I'm 100% sure I only uploaded 2 and had none beforehand.
|
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| Author: | WhiteHorseMatt | | Posted: | Jul 22, 2022 03:47 | | Subject: | Re: Order claimed as fraudulent | | Viewed: | 74 times | | Topic: | Problem Order | |
|
| In Problem Order, Brettj666 writes:
| | if someone paid, then took the money back, they didn't pay. File a NPB,
then you can leave negative feedback
|
I'm in the exact same situation. It's not possible to set the payment
back to none. You can only go back as far as bounced. You can't start an
NPB from there.
I have ended up out of pocket £20 for an order for 40p of parts.
Matt
|
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| Author: | WhiteHorseMatt | | Posted: | Jul 13, 2022 15:50 | | Subject: | Re: Don’t buy anything from kyled567 | | Viewed: | 68 times | | Topic: | Buying | |
|
| In Buying, iprice writes:
| | In Buying, WhiteHorseMatt writes:
| | In Buying, skysoldier2007 writes:
| | As subject,
I had placed an order in Jun 9th and this guy has never shipped the items to
me nor neither replied any message. I posted this because I don’t want anyone
here will lose any money but never get what you want. My son has been looking
for a part for replacing his minifigure. And now I have to look and pay again.
This seller is definitely irresponsible and not reliable at all.
|
I'm not supporting in any way not responding to messages. With that said,
it has been 4 days, two of which were the weekend, and the store terms state
that shipping can take up to a week. You need to give the seller at least that
time before complaining.
If you haven't heard anything after that time, then I would suggest starting
a NRS procedure.
|
The OP ordered in JUNE, not JULY. He's given it ample time, methinks.
|
Oops, my mistake.
In that case I would definitely start NSS if the seller hasn't responded
to any messages.
I hope you paid by Paypal, if so, put a claim in with them.
Matt
|
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| Author: | WhiteHorseMatt | | Posted: | Jul 13, 2022 08:37 | | Subject: | Re: How often is too often for payment reminders? | | Viewed: | 23 times | | Topic: | Problem Order | |
|
| In Problem Order, calebfishn writes:
| | One payment reminder is all that is needed.
a. Invoice
b. After 5 days send a friendly reminder for payment.
c. On the seventh day, if no response to the reminder, file NPB.
d. If no adequate response to the NPB, complete the NPB.
|
Pretty much the same here. I send a repeat invoice direct to the buyers email
at point B.
Point C is the key. How I proceed depends entirely on whether I have had any
response. If none then the order gets cancelled with an NPB. I'm quite
happy to work with the buyer to move things along at a slower pace if they communicate
with me.
Matt
|
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| Author: | WhiteHorseMatt | | Posted: | Jul 13, 2022 08:34 | | Subject: | Re: Don’t buy anything from kyled567 | | Viewed: | 76 times | | Topic: | Buying | |
|
| In Buying, skysoldier2007 writes:
| | As subject,
I had placed an order in Jun 9th and this guy has never shipped the items to
me nor neither replied any message. I posted this because I don’t want anyone
here will lose any money but never get what you want. My son has been looking
for a part for replacing his minifigure. And now I have to look and pay again.
This seller is definitely irresponsible and not reliable at all.
|
I'm not supporting in any way not responding to messages. With that said,
it has been 4 days, two of which were the weekend, and the store terms state
that shipping can take up to a week. You need to give the seller at least that
time before complaining.
If you haven't heard anything after that time, then I would suggest starting
a NRS procedure.
|
|
| Author: | WhiteHorseMatt | | Posted: | Jul 9, 2022 11:45 | | Subject: | Re: Uh, what part could this be? | | Viewed: | 37 times | | Topic: | Help | |
|
| In Help, ImperialFleet writes:
| | I tried, but it appears no. Could be a factory error. I found in a $5 bag at
the back of a flea market.
|
It's made in 2 pieces, I've had a couple of broken ones where the hinge
has separated from the brick. It could have been an error, or is it possible
it has been broken and then stuck back on?
|
|
| Author: | WhiteHorseMatt | | Posted: | Jun 2, 2022 12:07 | | Subject: | Re: Instant check-out - adding package weight | | Viewed: | 24 times | | Topic: | Help | |
|
| In Help, emperor61 writes:
| | Hi
Finally changing to instant checkout but unclear on one thing - how do I add/adjust
the weight of an order to include the packaging weight? For example, if there
are two weight thresholds, say, £1 for 100g or less and £2 for 101g to 250g,
how do I factor in say 20g for packaging so if a buyer orders 85g of parts it
will bill them for £2 packaging not the £1 level?
Thanks, and sorry if that was a bit long-winded but it's confusing me.
|
Go into settings and then shipping. Select the shipping method then scroll down
a bit. You can see the weight/cost bands in a table, called Destination and
Base Rate.
You can change the maximum limits for each band, so instead of 0-100g costs X
and 100-250g costs Y, I have 0-75g costs X, and 75-210g costs Y.
|
|
| Author: | WhiteHorseMatt | | Posted: | May 12, 2022 11:58 | | Subject: | Re: Advice please... | | Viewed: | 40 times | | Topic: | Help | |
|
| In Help, Rob_and_Shelagh writes:
| | In Help, Brickopedia writes:
| | Dear Experts
I have a seller, who, for the 2nd time is claiming a package did not arrive.
(UK to UK) As I have only ever had four go missing in way over 3000 orders I
am righty suspicious. I messaged three other buyers who have all had the same
experience. Now, other than stoplist him, the packages sent are under £20 and
therefore insured up to that amount but they are obviously doing this scam regularly.
Can he be reported somewhere? I don't want other buyers to suffer. Also,
would you call them out?
Thank you in advance.
|
Contact Royal Mail. If this is a scam they will have likely received multiple
claims for lost mail to this address. Tell them you believe this is mail fraud
which is a criminal offence and that you will provide any evidence to support
their investigation. If it is not a scam then they likely have a rogue postman
which they need to investigate and your evidence may help.
Robert
|
I can't answer for the other sellers involved. But mine was a small order
which I just refunded as I didn't think anything of it at the time, so there
was no involvement of the Post Office.
|
|
| Author: | WhiteHorseMatt | | Posted: | May 11, 2022 19:18 | | Subject: | Re: Advice please... | | Viewed: | 46 times | | Topic: | Help | |
|
| In Help, 1001bricks writes:
| | | | I have a BUYER, who, for the 2nd time is claiming a package did not arrive.
(UK to UK)
|
It's still possible, like 99999 is a random number also.
It could also be not his/her fault: unpleasant local postman or lazy post office...
Did you check the adress? It points to something "normal" in Google map?
|
It's a valid address. Points to a normal residential location on Google.
|
|
| Author: | WhiteHorseMatt | | Posted: | Mar 8, 2022 11:00 | | Subject: | Re: BrickLink Invoice | | Viewed: | 45 times | | Topic: | Help | |
|
| In Help, BarbaraH writes:
| | I have had an invoice for February sales which says
"Although your balance is below the threshold, you are being billed this month
for tax settlement purposes."
I'm not sure what this means - what tax? I did reply to the email but have
had no response and I can't see where else to ask except here. can anyone
throw any light? I'm a UK resident and tax payer if that helps.
|
Bricklink's corporation tax not yours I would assume, it's the last month
of the tax year so they are finalising their income.
|
|
| Author: | WhiteHorseMatt | | Posted: | Feb 17, 2022 17:13 | | Subject: | Re: A story with a little bitter taste | | Viewed: | 61 times | | Topic: | Shipping | |
|
| In Shipping, superchicken77 writes:
| | Had a similar issue. Buyer was impatient. This was the first summer of covid.
There were expected shipping delays. I'm confident the buyer got his minifigs
eventually, albeit 2-4 weeks later than expected but never bothered to pay me.
Some buyers think they are stealing from a large company but they don't
stop to think that they're actually stealing from an actual person. I think
if more did, they wouldn't be so cavalier about it.
|
I once had a guy claim a figure was lost in the post, so I refunded. A few weeks
later I noticed he was a seller also and had a poke around in his store. He
had the figure listed for sale. Could have been a coincidence, but I doubt it.
|
|
| Author: | WhiteHorseMatt | | Posted: | Jan 20, 2022 04:53 | | Subject: | Re: Force "complete" a shipment? | | Viewed: | 39 times | | Topic: | Shipping | |
|
| In Shipping, Yellow.Brick writes:
| | In Shipping, Pelgrim writes:
| | Or mark them as completed by your self.
|
That's what I'm trying to figure out how to do; they're ghosted and
I can't click on the status tabs for some orders such as these.
|
If an order is at 'recieved' it is only the buyer that can then change
the status.
You will always get a certain percentage of orders that the buyer will never
acknowledge or change the status. Don't worry about it. If there is anything
wrong with the order the customer will definately let you know.
Matt
|
|
| Author: | WhiteHorseMatt | | Posted: | Jan 3, 2022 17:12 | | Subject: | Re: Switching to UK sales only for UK stores | | Viewed: | 44 times | | Topic: | Selling | |
|
| Stopped posting overseas at the start of Covid.
The increased risk of delays and loss has not encouraged me to start back up
again.
It's a pity as about 25% of my sales were overseas and I enjoyed posting
out to new countries.
The other issue of course is Brexit. Given my average transaction is quite low,
I can't see many eurozone buyers wanting to pay higher postage costs plus
VAT plus admin fees for a few £ of bricks. Even given this, the extra paperwork
now needed puts me off.
I do consider reopening to international buyers from time to time, but at the
moment I don't think it is worth the worry and the time.
Matt
|
|
| Author: | WhiteHorseMatt | | Posted: | Dec 18, 2021 15:05 | | Subject: | Re: Tired of typing "light/dark bluish gray" ... | | Viewed: | 46 times | | Topic: | Suggestions | |
|
| In Suggestions, LackBrain writes:
| | It would be really nice if you could just type "lbg" or "dbg" instead of "light
bluish gray" or "dark bluish gray". Saves a lot of typing time ...
Aren't there any shortcuts for colors??
|
That would be really useful, if only to remove my mental doubt about whether
'grey' is spelt the English or American way every single time I type
it in.
|
|
| Author: | WhiteHorseMatt | | Posted: | Nov 17, 2021 07:40 | | Subject: | Re: Buying Stickers | | Viewed: | 31 times | | Topic: | Buying | |
|
| In Buying, DevilGrub writes:
| | Hi! New to the site, so this is sure to be a common question but how do I search
and purchase replacement stickers?
Am sure this has been posted before, but can't see a simple answer! Many
thanks in advance,
Regards
Stephen
|
If you put the set number of the stickers you want in the search bar, you will
see a listing say in 'Item consists of XXX parts'
Click this and it will give you the inventory of the set, you can then select
the stickers and hit 'buy'.
|
|
| Author: | WhiteHorseMatt | | Posted: | Jun 30, 2021 17:53 | | Subject: | Re: Any UK drainage experts ? | | Viewed: | 57 times | | Topic: | Off Topic | |
|
| In Off Topic, Stuart9 writes:
| | Should have said that I live in a rural location.
In Off Topic, Stuart9 writes:
| | Can’t find an answer, only answers to other situations.
Need to know if I have to install soakaways if I have rainwater draining onto
the ground, my garden to be exact.
I have an older house 1929ish with small 1960’s extension and don’t know if I
can be forced to channel these to soakaways or I can leave them as they are.
I have to change one as it drains into septic tank system and that’s not allowed
anymore.
Can I change this so it empties onto the garden like the two other down pipes
I have on the front of the building, well away from the septic tank system.
No public rainwater system available, I’m below main road level on a private
road, I don’t pay drainage costs only water supply to utility company.
Anyone know the legal position ?
Cheers.
In Off Topic, misbi writes:
| | In Off Topic, Stuart9 writes:
| | A long shot but looking for some help if anyone here is aware of the regs concerning
older rural properties and rainwater discharge.
Tried googling but can’t find a straight answer on my drainage problem.
If there is, could I pick your brains please.
Thanks for any help.
Stuart
|
Not knowing your exact issue, but sounds like you might want to Google "rainwater
soakaway" if you haven't tried that already
|
|
|
Only thing I know is that a new soakaway would have to be 3m from the house.
We have one at the front of ours, everything else goes into waterbutts.
Matt
|
|
| Author: | WhiteHorseMatt | | Posted: | Jun 25, 2021 04:35 | | Subject: | Re: Looking for HP minifigs | | Viewed: | 22 times | | Topic: | Searching | |
|
| In Searching, KimbaMc writes:
| | What’s the best way to search for *all* minifigs in the HarryPotterVerse? If
I search “Harry potter” I get just him. I’m interested in searching through all
characters.
|
Search for "HP*" and then select minifigures.
|
|
| Author: | WhiteHorseMatt | | Posted: | Jul 10, 2020 05:12 | | Subject: | Re: Am I right and everyone else wrong? | | Viewed: | 52 times | | Topic: | Colors | |
|
| In Colors, Superbar writes:
| | Think I might need to hire someone with a Masters Degree in colours...lol
Ok so another image of 4 pieces, top is the tile, below that 3 other pieces,
would you agree the bottom two pieces are the same and are brown?
In Colors, novabrick writes:
| | In Colors, Superbar writes:
| | For further clarity, another image showing the plates are definitely Brown and
the tile is reddish brown
| | Sure looks reddish brown to me.
|
|
That Tile looks dark red to me... but maybe it's my monitor.
Christian
novabrick-team
|
|
Are you trying to tell the the difference between dark red and reddish brown,
or brown (the older colour) and reddish brown?
|
|
| Author: | WhiteHorseMatt | | Posted: | Jun 2, 2020 17:43 | | Subject: | Re: We need protection from postal delay negs | | Viewed: | 79 times | | Topic: | Suggestions | |
|
| In Suggestions, Adjour writes:
| | I've been getting more and more messages from buyers wanting to know where
on earth their parcels are.
I've already gotten a neutral over this and I'm sure more are to come.
I know that allowing removals of these negs is a slippery slope so I wont go
there.
I'm suggesting that until the covid crisis is over that BL puts an extra
disclaimer on the feedback area explaining that postal delays are not our fault.
It doesn't even need to be permanent. Just something official. They aren't
reading our terms disclaimers.
Open to any input on this.
|
I do agree with you.
I also feel to a certain degree that us sending out thousands of packages of
kids toy parts a day using a highly stressed postal system, is bringing problems
upon ourselves.
|
|
| Author: | WhiteHorseMatt | | Posted: | May 25, 2020 11:18 | | Subject: | Re: Why are these Hinges? | | Viewed: | 37 times | | Topic: | Catalog | |
|
| In Catalog, StormChaser writes:
| | In Catalog, SylvainLS writes:
| | I say “Off with purpose-defined categories!”
|
How would you define those and what categories do you consider to be purpose-defined?
I think these probably are, but beyond that I'm not sure which specific
ones you'd consider purpose-defined.
Bracket
Hinge
Hook
Projectile Launcher
Turntable
|
Merge Tail and Aircraft maybe?
|
|
| Author: | WhiteHorseMatt | | Posted: | Apr 18, 2020 06:47 | | Subject: | Re: Category Definitions Discussion - Parts A sect | | Viewed: | 32 times | | Topic: | Catalog | |
|
| | | Arm - For parts consisting of finger or ball joints used in the assembly
of lift arms. Note 8
|
As lift arms are a part type in their own right, I would argue against using
the term to describe items that do not fit in that category.
Also, although I can see it could go either way, I would argue that crocodiles
are more water, than land animals.
Matt
|
|
| Author: | WhiteHorseMatt | | Posted: | Aug 18, 2019 10:12 | | Subject: | Re: Specific Lots -> Specific Countries | | Viewed: | 24 times | | Topic: | Inventories | |
|
| In Inventories, Cheshire_Bricks writes:
| | Hi,
Just wondering if you're able to make specific lots only available to specific
countries?
I'm looking to sell some sets but I want to set them to UK only (if you can
do this then how?)
Thank you in advance for any help!
|
How about manually setting the dimensions of the sets to something huge, and
then allocating a postage method for that size that's UK only. And adding
something in the comments to that effect as well.
Matt
|
|
| Author: | WhiteHorseMatt | | Posted: | Jun 9, 2019 16:11 | | Subject: | Re: Lost Remarks and inventories after Bricksync | | Viewed: | 38 times | | Topic: | Inventories | |
|
| In Inventories, ThunderBricks writes:
| | Hello,
I just restarted Bricksync, the synchronization took place but to my surprise,
it was reversed. All the changes made over the last two months via Bricklink
have disappeared and Bricksync has taken inventory of Brickowl as a reference.
I end up with a HUGE inventory problem. That never happened to me before ....
Usually when I run bricksync, it does sync commands and mate those of Bricklink
and Brickowl. He then uses Bricklink as a reference to update the changes on
Brickowl and not the other way around?
Is there a way back on Bricksync?
If you had a solution to this problem, I would be extremely grateful.
Lancelot (France)
|
Have a look at a couple of your recent Bricksync backups in the data folder,
you should be able to use one to roll back your inventory.
|
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