Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Admin_Russell  | | Posted: | Apr 26, 2023 19:55 | | Subject: | Some excellent news! | | Viewed: | 841 times | | Topic: | Administrative | |
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BrickLink
ID CardAdmin_Russell
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Location:  USA, California |
| Member Since |
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| May 9, 2017 |
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Admin |
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| BrickLink Administrator |
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| Hello everybody,
As many of you know, during the past couple years we have experienced problems
with lost Help Desk tickets. We did a lot of research into what may be causing
this issue, but the problem persisted. In fact, it actually got worse at the
beginning of this year.
As a result of the increased problem levels, a couple months ago we reconfigured
the connection between the Help Center and our SmarterTrack Help Desk system.
We noticed an immediate, sizeable increase in ticket volume, so much in fact,
that we were concerned about how to handle the extra tickets from a resource
management point of view.
So for 2 months we have been monitoring the levels closely, and we are confident
in saying that we have now found the problem and fixed it. 
Furthermore, our great new customer service team that we hired in the fall has
stepped up to the plate and is handling the increased load of tickets beautifully.
Our overall average response time is now 27 hours, which means that for most
tickets submitted on a weekday, you will receive a personal response the same
day.
We know the running narrative in the Forum is that it takes 3 weeks to hear back
from the Help Desk. I suppose this is an improvement over what people used
to say, that one would never hear back. But we'd like to inform everyone
of a NEW reality, where our folks are getting back to you in record time, and
also with exceptional levels of service.
Because we do not anticipate needing a Missing Help Desk Ticket topic any more,
I have removed that topic from public view. It has been over two months since
anyone posted under that topic, and it just isn't a good look. I trust you
will agree.
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| Author: | Admin_Russell | | Posted: | Feb 3, 2023 15:56 | | Subject: | Seller Terms of Service Update Feb 2, 2023 | | Viewed: | 492 times | | Topic: | Administrative | |
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BrickLink
ID CardAdmin_Russell
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| Location: USA, California |
| Member Since |
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| May 9, 2017 |
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Admin |
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| BrickLink Administrator |
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| Hello everybody,
Yesterday we updated the Seller Terms of Service. Here is a summary of the changes
that were made.
• Opening section - Removed one restrictive phrase
If you do not agree to the revised Seller Terms, then BrickLink is entitled
to terminate these Seller Terms as they apply to you, and disable your
Seller account.
• 1.2.8 - Replaced the term “on hand” with more explicit language
Exact quantity: The quantity of the item that you are listing for sale must
not be greater than the quantity you have physical possession of in the country
in which your BrickLink store is registered. Drop shipping is not permitted.
• 1.2.11 and 1.2.12 - Removed these sections regarding the MOC Shop
MOC Packages. If you offer for sale in your store bricks and build instructions
for a design made available by a Designer (a “MOC Package”), then you must (i)
offer to sell all the bricks that are necessary to build the model represented
by the MOC Package and (ii) deliver or otherwise make available to the Buyers
of the MOC Package the build instructions for the MOC Package.
Designers’ MOCs and Designs. Without written consent of a Designer, or except
as otherwise permitted herein, you may not sell, reproduce or create derivative
works of any Designer's models, images or designs published on the Site,
including at moc.BrickLink.com or within the Studio Gallery portion of the Site.]
• 1.3 - Removed various other mentions of the MOC Shop
• 1.3.11 - New language was added regarding complimentary use of the site
Complimentary use in Select Countries: LEGO BrickLink, Inc. is required to
register with the tax authorities in the countries from which BrickLink collects
Store Fees. For certain countries with few BrickLink sellers, or where the overall
BrickLink sales volume is low, the cost to LEGO BrickLink, Inc. of registering
for tax purposes can exceed the anticipated revenue from Store Fees. In such
cases, BrickLink may not charge Store Fees for sellers in countries where the
cost of registration with local tax authorities would make it economically advantageous
for BrickLink to not charge Store Fees. The list of countries for which BrickLink
will not charge Store Fees is subject to change from time to time as economic
conditions change, at BrickLink's sole discretion. The current list of exempted
countries may be found here.
**************************************
You can easily see the exact differences by opening two tabs for this page:
https://www.bricklink.com/v3/terms_of_service_seller.page
On the dropdown menu in the upper right corner, select July 1, 2021 and for the
other keep it at the default Feb 2, 2023.
None of the changes to the TOS were considered critical enough to require consent
from our sellers. However, communication was sent to various groups of sellers
who may be affected by these changes.
Thank you,
The BrickLink Team
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| Author: | CE_Anastasia | | Posted: | Dec 23, 2022 10:59 | | Subject: | New Seller Verification changes for the EU | | Viewed: | 1085 times | | Topic: | Administrative | |
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BrickLink
ID CardCE_Anastasia
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| Location: USA, California |
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| Nov 9, 2020 |
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Admin |
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| BrickLink Administrator |
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| Dear BrickLink members,
Due to legal compliance with DAC-7 rules, we are required to collect additional
information from new business sellers in the European Union starting from the
middle of next week. Refer to Article 8ac of the document to find out if you
have the documentation to qualify as a business seller.
https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32021L0514
Additional information that we will be collecting includes the following:
- Name of business
- Business registration number, including a supporting document. As different
rules apply for each EU member state, refer to your local authority for more
information
- Tax Identification Number (TIN), including a supporting document:
https://ec.europa.eu/taxation_customs/tin/#/check-tin
- OSS Number and/ or VAT ID for each country of registration:
https://taxation-customs.ec.europa.eu/online-sellers_en
At the moment, only new business sellers who are registering after the launch
are going to be affected by the new procedure. However, if a current EU seller
changes their country, they will be required to provide additional documentation
as well.
All existing EU business sellers should be aware that these rules will also apply
to them starting from 2024, when the re-verification of existing details will
happen. Until then, we will continue working closely with authorities to establish
the best process for this next step.
Thank you,
BrickLink Team
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| Author: | CE_Tanja | | Posted: | Dec 17, 2022 13:56 | | Subject: | Article about a BrickLink data breach | | Viewed: | 841 times | | Topic: | Administrative | |
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BrickLink
ID CardCE_Tanja
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| Location: USA, California |
| Member Since |
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| Feb 17, 2021 |
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Admin |
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| BrickLink Administrator |
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| Dear BrickLink members,
A report has recently surfaced of a possible data breach on our website, BrickLink.com.
We can assure you, our members, that we have seen no evidence of any breach of
our systems and have no reason to believe that the data you entrust us with has
been compromised.
A short while ago, we were approached by a third party who offered their services
to fix several potential security loopholes they had identified. This third party
is not one of our suppliers and we did not request them to provide any analysis
or diagnosis of our systems.
When we did not engage the services of this third party, they apparently released
this “news” that a security breach could have happened on our site. Whereas it
is true that there is always a small possibility that data could be compromised
on any site, we feel this report unfairly portrays our website as unsafe.
We have invested substantially in our security system and are confident in its
ability to keep your data safe. In addition, we strictly follow the LEGO Group
standards for GDPR compliance and other legal requirements regarding the data
of our users.
Thanks for you attention, and please feel free to contact the Help Desk with
any questions you might have.
The BrickLink Team
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| Author: | Admin_Russell | | Posted: | Dec 6, 2022 23:06 | | Subject: | Missouri Sales Tax | | Viewed: | 257 times | | Topic: | Administrative | |
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BrickLink
ID CardAdmin_Russell
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| Location: USA, California |
| Member Since |
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Type |
Status |
| May 9, 2017 |
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Admin |
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| BrickLink Administrator |
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| Hello everyone,
It has been quite a while since we added a new US state to the sales tax list,
but come January 1, 2023, Missouri will also be there:
https://www.bricklink.com/help.asp?helpID=2503
Please consult this Help Page for an explanation of how Bricklink collects US
sales tax:
https://www.bricklink.com/help.asp?helpID=2467
This Help Page also touches on refunds, quotes, the store address, and manual
tax settings.
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| Author: | Admin | | Posted: | Nov 15, 2022 16:06 | | Subject: | Reserve your LEGO® account nickname today! | | Viewed: | 1419 times | | Topic: | Administrative | |
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BrickLink
ID CardAdmin
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| Location: (Undetermined) |
| Member Since |
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| Apr 30, 2000 |
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Admin |
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| BrickLink Administrator |
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| Dear BrickLink member,
We’ll be making some changes to the LEGO® Account system in 2023 that’ll make
things a bit easier for you and other BrickLink® members. We’re introducing a
universal LEGO nickname that will work in all online LEGO experiences, including
BrickLink. This means that your username on BrickLink will be the same as your
LEGO Account nickname. That way, you’ll only have to keep track of one nickname,
and it’ll be easier for others to follow you and enjoy your LEGO content.
Right now, we’re giving our BrickLink and LEGO Ideas members a chance to create
and reserve their preferred nickname before we open the service to other LEGO
account holders. If you already have a LEGO Account, we’ll ask you to do a quick
setup on that account by following the link below. All you must do is submit
your BrickLink username as your new LEGO Account nickname. That’s how we’ll make
sure you get the nickname you prefer, on BrickLink, LEGO Ideas and everywhere
else!
If you do not have an account already, follow the link below to create an account
and to select your own nickname.
We understand how important it is to you that other BrickLink members recognize
you on our site, so we encourage you to complete the nickname setup as soon as
you can.
There’s one more thing, though. For trademark and copyright reasons, nicknames
can’t contain words like “LEGO” or “BrickLink” We appreciate all our BrickLink
members, and we understand that changing your nickname isn’t necessarily something
you’d like to do. It’s all part of our work to provide our BrickLink members
with the best possible way to connect with the LEGO brand and each other, and
we hope you’ll feel the benefits of this going forward.
If you find your nickname is rejected for this reason, we encourage you to use
other words related to the LEGO brand like “brick” or “build.” See what fun and
personal combinations you can make!
Anyway, here’s what you need to do:
• Follow this link to log in to your LEGO Account or to create a new LEGO account
https://identity.lego.com/en-US/profile?returnUrl=https%3A%2F%2Fwww.bricklink.com%2F&clientid=0fd7ca3b-3a33-48e3-a747-8ec6f09557c1&appContext=false&adultexperience=true&hideheader=true&hideclosebutton=false&hideexternallogin=false&childsignupexperience=
• Click the Edit icon next to your avatar
• Choose your preferred nickname in the field
• Click Submit and wait a few seconds for your nickname to be approved
• That’s it! You’re all set!
Please select your preferred nickname by the 16th of January 2023. If you’re
not able to change it by this time, we’ll give you an auto-generated nickname.
PLEASE CHECK THESE GUIDELINES BEFORE SUBMITTING A NEW NICKNAME
A nickname...
• can be created in the languages available within a LEGO experience, e.g., LEGO.com
or LEGO Life.
• must be between 4-25 characters in length
• can contain both upper- and lower-case letters
• can be a mix of characters and numbers
• can include a maximum of 4 numbers
• can only include the following special signs: ‘.’ and/or ‘-‘and/or ‘_’
• can include spaces, but not two or more consecutive spaces
• can’t contain the LEGO wordmark including any variations that make it look
as if the name indicates an individual representing the LEGO Group
• can’t contain a LEGO franchise that is a trademark owned by the LEGO Group
• can’t contain a name from another intellectual property not owned by the LEGO
Group (example: Star Wars)
• can’t contain an email address or other contact info
• can’t contain references to other social platforms
• must adhere to the standard LEGO moderation guidelines including but not limited
to political or religious topics, drugs and alcohol, weapon references, hate
speech, profanities, violence, or abusive language
FREQUENTLY ASKED QUESTIONS
Please visit our Help Center for a list of Freqeuntly Asked Questions
https://www.bricklink.com/help.asp?helpID=2576
If you would like to recieve information about this type of topic in the future,
you can sign up for Personalized Marketting here
https://www.bricklink.com/pref_contact.asp
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| Author: | Admin_Russell | | Posted: | Jul 29, 2022 19:55 | | Subject: | Attention French Buyers | | Viewed: | 791 times | | Topic: | Administrative | |
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BrickLink
ID CardAdmin_Russell
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| Location: USA, California |
| Member Since |
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Type |
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| May 9, 2017 |
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Admin |
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| BrickLink Administrator |
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| To all French buyers,
Beginning in July 2021, all marketplaces were required to recover VAT charges
for any purchases under EUR 150 coming from outside the EU.
This year in France, this rule was expanded to include all imports from outside
the EU, specifically on purchases above EUR 150.
The question we have is:
Based on your experience, are customs authorities collecting VAT on imports
valued over EUR 150 that have shipped during this year (2022)?
We are reaching out directly to several French buyers on BrickLink for their
input, but we also wanted to ask this question to French buyers who happen to
be in the Forum. Please add your reply to this thread.
Thank you,
The BrickLink Team
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| Author: | Admin_Russell | | Posted: | Jul 11, 2022 17:30 | | Subject: | Subscribe to BrickLink Email Newsletters | | Viewed: | 493 times | | Topic: | Administrative | |
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BrickLink
ID CardAdmin_Russell
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| Location: USA, California |
| Member Since |
Contact |
Type |
Status |
| May 9, 2017 |
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Admin |
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| BrickLink Administrator |
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| Dear BrickLink Members,
Did you know BrickLink sends quarterly email newsletters for Marketplace, Catalog,
and Studio?
Many of you subscribe already, but most of our members still do not. These newsletters
are opt-in, which means you must modify your contact settings if you want to
receive them.
We use the newsletters to share updates, surveys, new features, bug fixes, tips
and tricks, staff picks, and information about our roadmap.
How do you subscribe?
On the top menu, click on My BL, then Settings:
https://www.bricklink.com/v2/settings/pref_settings.page
From the settings page, select My Contact Settings:
https://www.bricklink.com/pref_contact.asp
Scroll to the bottom and check the Newsletter box under Personalized Marketing
(see image below).
Enjoy!
The BrickLink Team
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| Author: | CE_Tanja | | Posted: | Mar 25, 2022 15:17 | | Subject: | Important update reg. Ukraine and Russia | | Viewed: | 67071 times | | Topic: | Administrative | |
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BrickLink
ID CardCE_Tanja
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| Location: USA, California |
| Member Since |
Contact |
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Status |
| Feb 17, 2021 |
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Admin |
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| BrickLink Administrator |
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| Dear BrickLink members,
The LEGO Group released the following statement regarding the war in Ukraine.
Our thoughts are with all the children and families suffering as a result of
the war in Ukraine.
Our priority is the safety of all our colleagues. We are in contact with our
Ukrainian team and are providing ongoing support to ensure their safety. We are
also working to support other colleagues around the world impacted by the escalating
crisis including our team in Russia.
We have paused shipments of products to Russia given the extensive disruption
to the operating environment.
We care deeply about the lasting impact on children and together with the LEGO
Foundation and Ole Kirk’s Fond, we will donate DKK 110 million (approx. USD 16.5
million) to emergency relief efforts, with a focus on providing support for children
and families. The donation will be made to existing partners, including the United
Nations Children’s Fund (UNICEF), Save the Children, and the Danish Red Cross.
This is a volatile and constantly evolving situation which we are monitoring
closely.
What does this mean for BrickLink?
The global payment platforms we use on BrickLink are currently not available
in Russia and deliveries to and from the country are severely disrupted. Given
this, buying and selling activities in Russia will be temporarily deactivated.
Members impacted by this will be informed individually.
We are grateful for everyone in our community and never imagined we would face
a situation such as this or witness the heartbreak and devastation we’re seeing
in Ukraine.
Please continue to adhere to our community guidelines and show each other respect
and support.
Thank you for your understanding.
The BrickLink team
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| Author: | Admin_Russell | | Posted: | Jan 10, 2022 23:20 | | Subject: | Transparent and Glow-in-Dark Minifigures | | Viewed: | 3163 times | | Topic: | Administrative | |
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BrickLink
ID CardAdmin_Russell
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| Location: USA, California |
| Member Since |
Contact |
Type |
Status |
| May 9, 2017 |
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Admin |
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| BrickLink Administrator |
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| Dear BrickLink Sellers,
Over the past several months, we’ve seen a variety of Transparent and Glow-In-Dark
minifigures flood the market. We have determined these to be illegitimate LEGO
items, despite the fact that many of them are imprinted with the LEGO logo.
Of particular note are the Darth Vader minifigures, Batman, and other superheroes.
We will start removing these listings this week, both from the custom items section
and from listings under catalog entries. This includes whole minifigures and
minifigure parts. For those of you who regularly file Problem Item For Sale reports,
please add these to the things you screen for.
Thank you,
The BrickLink Team
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