Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Admin_Russell  | | Posted: | Apr 26, 2023 19:55 | | Subject: | Some excellent news! | | Viewed: | 841 times | | Topic: | Administrative | |
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BrickLink
ID CardAdmin_Russell
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Location:  USA, California |
| Member Since |
Contact |
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| May 9, 2017 |
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Admin |
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| BrickLink Administrator |
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| Hello everybody,
As many of you know, during the past couple years we have experienced problems
with lost Help Desk tickets. We did a lot of research into what may be causing
this issue, but the problem persisted. In fact, it actually got worse at the
beginning of this year.
As a result of the increased problem levels, a couple months ago we reconfigured
the connection between the Help Center and our SmarterTrack Help Desk system.
We noticed an immediate, sizeable increase in ticket volume, so much in fact,
that we were concerned about how to handle the extra tickets from a resource
management point of view.
So for 2 months we have been monitoring the levels closely, and we are confident
in saying that we have now found the problem and fixed it. 
Furthermore, our great new customer service team that we hired in the fall has
stepped up to the plate and is handling the increased load of tickets beautifully.
Our overall average response time is now 27 hours, which means that for most
tickets submitted on a weekday, you will receive a personal response the same
day.
We know the running narrative in the Forum is that it takes 3 weeks to hear back
from the Help Desk. I suppose this is an improvement over what people used
to say, that one would never hear back. But we'd like to inform everyone
of a NEW reality, where our folks are getting back to you in record time, and
also with exceptional levels of service.
Because we do not anticipate needing a Missing Help Desk Ticket topic any more,
I have removed that topic from public view. It has been over two months since
anyone posted under that topic, and it just isn't a good look. I trust you
will agree.
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| Author: | Admin_Russell | | Posted: | Feb 3, 2023 15:56 | | Subject: | Seller Terms of Service Update Feb 2, 2023 | | Viewed: | 492 times | | Topic: | Administrative | |
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BrickLink
ID CardAdmin_Russell
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| Location: USA, California |
| Member Since |
Contact |
Type |
Status |
| May 9, 2017 |
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Admin |
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| BrickLink Administrator |
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| Hello everybody,
Yesterday we updated the Seller Terms of Service. Here is a summary of the changes
that were made.
• Opening section - Removed one restrictive phrase
If you do not agree to the revised Seller Terms, then BrickLink is entitled
to terminate these Seller Terms as they apply to you, and disable your
Seller account.
• 1.2.8 - Replaced the term “on hand” with more explicit language
Exact quantity: The quantity of the item that you are listing for sale must
not be greater than the quantity you have physical possession of in the country
in which your BrickLink store is registered. Drop shipping is not permitted.
• 1.2.11 and 1.2.12 - Removed these sections regarding the MOC Shop
MOC Packages. If you offer for sale in your store bricks and build instructions
for a design made available by a Designer (a “MOC Package”), then you must (i)
offer to sell all the bricks that are necessary to build the model represented
by the MOC Package and (ii) deliver or otherwise make available to the Buyers
of the MOC Package the build instructions for the MOC Package.
Designers’ MOCs and Designs. Without written consent of a Designer, or except
as otherwise permitted herein, you may not sell, reproduce or create derivative
works of any Designer's models, images or designs published on the Site,
including at moc.BrickLink.com or within the Studio Gallery portion of the Site.]
• 1.3 - Removed various other mentions of the MOC Shop
• 1.3.11 - New language was added regarding complimentary use of the site
Complimentary use in Select Countries: LEGO BrickLink, Inc. is required to
register with the tax authorities in the countries from which BrickLink collects
Store Fees. For certain countries with few BrickLink sellers, or where the overall
BrickLink sales volume is low, the cost to LEGO BrickLink, Inc. of registering
for tax purposes can exceed the anticipated revenue from Store Fees. In such
cases, BrickLink may not charge Store Fees for sellers in countries where the
cost of registration with local tax authorities would make it economically advantageous
for BrickLink to not charge Store Fees. The list of countries for which BrickLink
will not charge Store Fees is subject to change from time to time as economic
conditions change, at BrickLink's sole discretion. The current list of exempted
countries may be found here.
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You can easily see the exact differences by opening two tabs for this page:
https://www.bricklink.com/v3/terms_of_service_seller.page
On the dropdown menu in the upper right corner, select July 1, 2021 and for the
other keep it at the default Feb 2, 2023.
None of the changes to the TOS were considered critical enough to require consent
from our sellers. However, communication was sent to various groups of sellers
who may be affected by these changes.
Thank you,
The BrickLink Team
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| Author: | CE_Anastasia | | Posted: | Dec 23, 2022 10:59 | | Subject: | New Seller Verification changes for the EU | | Viewed: | 1083 times | | Topic: | Administrative | |
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BrickLink
ID CardCE_Anastasia
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| Location: USA, California |
| Member Since |
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| Nov 9, 2020 |
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Admin |
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| BrickLink Administrator |
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| Dear BrickLink members,
Due to legal compliance with DAC-7 rules, we are required to collect additional
information from new business sellers in the European Union starting from the
middle of next week. Refer to Article 8ac of the document to find out if you
have the documentation to qualify as a business seller.
https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32021L0514
Additional information that we will be collecting includes the following:
- Name of business
- Business registration number, including a supporting document. As different
rules apply for each EU member state, refer to your local authority for more
information
- Tax Identification Number (TIN), including a supporting document:
https://ec.europa.eu/taxation_customs/tin/#/check-tin
- OSS Number and/ or VAT ID for each country of registration:
https://taxation-customs.ec.europa.eu/online-sellers_en
At the moment, only new business sellers who are registering after the launch
are going to be affected by the new procedure. However, if a current EU seller
changes their country, they will be required to provide additional documentation
as well.
All existing EU business sellers should be aware that these rules will also apply
to them starting from 2024, when the re-verification of existing details will
happen. Until then, we will continue working closely with authorities to establish
the best process for this next step.
Thank you,
BrickLink Team
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| Author: | CE_Tanja | | Posted: | Dec 17, 2022 13:56 | | Subject: | Article about a BrickLink data breach | | Viewed: | 841 times | | Topic: | Administrative | |
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BrickLink
ID CardCE_Tanja
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| Location: USA, California |
| Member Since |
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| Feb 17, 2021 |
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Admin |
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| BrickLink Administrator |
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| Dear BrickLink members,
A report has recently surfaced of a possible data breach on our website, BrickLink.com.
We can assure you, our members, that we have seen no evidence of any breach of
our systems and have no reason to believe that the data you entrust us with has
been compromised.
A short while ago, we were approached by a third party who offered their services
to fix several potential security loopholes they had identified. This third party
is not one of our suppliers and we did not request them to provide any analysis
or diagnosis of our systems.
When we did not engage the services of this third party, they apparently released
this “news” that a security breach could have happened on our site. Whereas it
is true that there is always a small possibility that data could be compromised
on any site, we feel this report unfairly portrays our website as unsafe.
We have invested substantially in our security system and are confident in its
ability to keep your data safe. In addition, we strictly follow the LEGO Group
standards for GDPR compliance and other legal requirements regarding the data
of our users.
Thanks for you attention, and please feel free to contact the Help Desk with
any questions you might have.
The BrickLink Team
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| Author: | Admin_Russell | | Posted: | Dec 6, 2022 23:06 | | Subject: | Missouri Sales Tax | | Viewed: | 257 times | | Topic: | Administrative | |
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BrickLink
ID CardAdmin_Russell
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| Location: USA, California |
| Member Since |
Contact |
Type |
Status |
| May 9, 2017 |
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Admin |
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| BrickLink Administrator |
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| Hello everyone,
It has been quite a while since we added a new US state to the sales tax list,
but come January 1, 2023, Missouri will also be there:
https://www.bricklink.com/help.asp?helpID=2503
Please consult this Help Page for an explanation of how Bricklink collects US
sales tax:
https://www.bricklink.com/help.asp?helpID=2467
This Help Page also touches on refunds, quotes, the store address, and manual
tax settings.
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