Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Brickwilbo  | | Posted: | May 10, 2023 06:19 | | Subject: | Re: Specific shipping price | | Viewed: | 26 times | | Topic: | Help | |
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| In Help, s0l0kr writes:
| | In Help, s0l0kr writes:
| | In Help, Brickwilbo writes:
| | In Help, s0l0kr writes:
| | In Help, brac.brick writes:
| | In Help, s0l0kr writes:
| | Is it somehow possible to put the specific shipping price for a product, because
for me shipping the original lego box is something around 30 euros, but according
to weight, bricklink thinks it is 12 euros 
Thank you in advance!
Your Marble Bricks
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Set the set as a manual invoice only so you can send the buyer an exact quote
for the shipping + order. Or make sure you set the dimensions of the package
and any padding required for the set . if you are using shared shipping options,
I would dump those and create your own . Many of the shared options are very
out of date.
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How to set a set as manual invoice?
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Thank you! 
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Wait where do I have to click to see this?
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Select the item on your inventory page.
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| Author: | Brickwilbo | | Posted: | May 10, 2023 03:12 | | Subject: | Re: Specific shipping price | | Viewed: | 30 times | | Topic: | Help | |
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| In Help, s0l0kr writes:
| | In Help, brac.brick writes:
| | In Help, s0l0kr writes:
| | Is it somehow possible to put the specific shipping price for a product, because
for me shipping the original lego box is something around 30 euros, but according
to weight, bricklink thinks it is 12 euros
Thank you in advance!
Your Marble Bricks
|
Set the set as a manual invoice only so you can send the buyer an exact quote
for the shipping + order. Or make sure you set the dimensions of the package
and any padding required for the set . if you are using shared shipping options,
I would dump those and create your own . Many of the shared options are very
out of date.
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How to set a set as manual invoice?
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| Author: | Brickwilbo | | Posted: | May 9, 2023 16:55 | | Subject: | Re: Getting bad feedback for a cancelled order? | | Viewed: | 43 times | | Topic: | Feedback | |
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| In Feedback, LegoLovr writes:
| | I had a gentleman order from me who made a mistake with his order. I credited
his order for the parts he didnt want. He then didn't pay and didn't
respond to emails so I cancelled the order. Before I could block him from my
store he reordered and the second order didn't even resemble the first order.
Again, he didn't repond to e-mails so I refunded the full amount of his order
and blocked him.
Am I stuck with his bad feedback even though no orders were completed?
The order number was 22094320
Regards,
Steve
BrickWorld Superstore
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You should have followed the NPB process:
https://www.bricklink.com/help.asp?helpID=72
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| Author: | Brickwilbo | | Posted: | May 9, 2023 16:45 | | Subject: | Re: Searching own stock | | Viewed: | 24 times | | Topic: | General | |
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| In General, Stuart9 writes:
| | Thought I could search my own stock using wanted list but can’t work out how.
Can I ?
Thanks.
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My Inventory page, on the right, click Items in my Wantlist.
Search.
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| Author: | Brickwilbo | | Posted: | May 9, 2023 06:19 | | Subject: | Re: Buy All doesn't show parts the shop dont have | | Viewed: | 32 times | | Topic: | Help | |
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| In Help, JamesLucky7 writes:
| | Hello,
For wanted lists, when choosing to "Buy all" it lists the shops that
have those parts, and how many of the unique parts they have.
However, when selecting a given shop, it shows all the unique parts from your
wanted list that it has, but *doesn't* show the parts it doesn't have.
Therefore I have to go through each item and compare it to my wanted list to
work it out.
For example, i'm looking for 30 unique parts. There are 5 shops have say
25 unique parts, so for a given shop it lists which parts it has, but how to
tell which parts it doesn't have so that I can buy those elehere?
Have I missed something, or is there an easy way to determine this please?
Thanks,
James
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Use this page instead:
https://www.bricklink.com/v2/wanted/buy.page
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| Author: | Brickwilbo | | Posted: | May 9, 2023 05:10 | | Subject: | Re: Huge Collection for Sale | | Viewed: | 50 times | | Topic: | General | |
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| In General, SDF_Bricks writes:
| | I have a very large collection, accumulated over the past 15 years, worth in
excess of $100k. It includes many themes: Bionicle, Ninjago, StarWars, Technic,
Mindstorms, City, Friends, Agents, as well as many spare/new parts (Technic and
else).
Some sets are stored in boxes, ziplock bags, and others are sorted by part type
in many boxes. I can provide sample pictures. Some sets are still in sealed boxes
too (Taj Maha, Technic, ...)
What is the best way to sell all of this, in as few transactions as possible?
I no longer have the time nor the energy and I would like to sell this sooner,
assuming I get a reasonable offer.
Any advice on how I go about this?
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You need to list it in your store.
You can ist it as custom lot.
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| Author: | Brickwilbo | | Posted: | May 8, 2023 07:45 | | Subject: | Re: Set listed as "New Sealed" but... | | Viewed: | 59 times | | Topic: | Problem | |
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| In Problem, pcthurman writes:
| | I came across a seller that has listed a set as New Sealed. They then added the
info, "100% complete, all minifigs included, instructions and box included.
Stickers not applied."
So, is this a used set that is complete? Why add all this extra info if the set
is in fact sealed as everything would be in the sealed box.
Has anyone else come across this before?
Cass T
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Maybe the bags are still sealed.
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| Author: | Brickwilbo | | Posted: | May 7, 2023 04:15 | | Subject: | Re: How to proceed with hostile seller? | | Viewed: | 44 times | | Topic: | Problem Order | |
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| In Problem Order, pcthurman writes:
| | In Problem Order, MiniRoz writes:
| | Hi there. I made two purchases from a seller on April 11th (3.5 weeks ago) totaling
around $174, and I haven't received either yet. They are in Florida and I'm
in Virginia. The status on my orders page hasn't changed from "Paid",
so I contacted them yesterday asking if they'd please provide tracking info.
They haven't replied, so I just looked at their feedback, and this seller
has a concerning pattern of messing up people's orders and, when the buyers
leave neutral or negative feedback, they respond by blaming the buyer and getting
pretty nasty.
Two questions: How should I move forward, knowing that if I complain I'll
receive my first negative feedback? In hindsight, I should have looked at their
feedback first, but is there not a system in place that suspends sellers if a
certain percentage of their transactions result in complaints and/or escalations
through BL or PayPal? I've placed 89 orders, and this is the first time I've
had an issue.
Thanks to anyone with advice. I appreciate you!
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The status on your order is "Paid". Did you by chance use instant checkout?
Or did you get an invoice and pay with an off-site payment like Friends and Family?
As a long-time buyer on Bricklink (19+ years) this is how I would handle this
situation.
You have contacted the seller. Wait 3 days for a reply. If you don't receive
a reply in 3 days' time, file an NSS.
Open your order. On the top right side click on the report problem link. It
is easy to fill in the form.
The seller will have 5 or 7 days, I forget which it is, to respond to the NSS.
If they do not respond to the NSS in the time frame given, the NSS will be completed
against them. Then you can file a PayPal claim to get your money back.
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NSS wil not be completed automatically, the buyer has to complete the process.
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Repeat these steps for the second order as well.
Do NOT worry about negative feedback as a buyer, it will not affect your store
feedback.
If the NSS is completed, the seller will not be able to leave feedback for you.
Good luck!
Cass T
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| Author: | Brickwilbo | | Posted: | May 6, 2023 15:42 | | Subject: | Re: Why is Bricklink so long? | | Viewed: | 45 times | | Topic: | Feedback | |
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| In Feedback, ghyde writes:
| | I can't see that feedback he's talking about, that was left for him,
in his neutral or negative feedback. Perhaps the request to remove the feedback
was completed and he does not see the result?
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The middle one:
https://www.bricklink.com/feedback.asp?fdbType=2&u=Brique03
| | If it is somewhere in his positive feedback by mistake, then I don't have
the time to go and find it, meaning it's likely the Help Desk will only find
it because they have the actual feedback to look at.
Every feedback that does get removed gets recorded and he should have a response
of the result of the removal request, unless they have not yet got to it.
I'm as confused as anyone casually reading the forums would be. There's
probably a lot going on behind the scenes that nobody but the seller, buyer,
and BrickLink admins running the Help Desk can see. It makes it hard to understand
why he posted this message in the public forums, that's for sure.
Cheers ...
ghyde
In Feedback, axaday writes:
| | The feedback was left for him and he is trying to remove it.
In Feedback, Hal8472 writes:
| | What are you actually trying to say?
1. “Disrespectful”. Were they rude in their communication to you?
2. “Speculator”. Did they not have the product in hand when selling an item
to you? How do you know this?
3. “Order never received “. Would be a useful comment, but confusing because
of your next point. Not received after how long?
4. “Does not respect the shipping method”. They didn’t follow they shipping
method set up in their store? Or you added a comment they didn’t see? Did
you ask for it drop shipped and a freight forwarder didn’t complete delivery.
This actually sounds like something unusual was requested.
If I was seeing this feedback to a seller I have no idea what, if anything, they
did wrong.
In Feedback, Brique03 writes:
| | Hello, I recently tried the following feedback:
"Disrespectful speculator. order never received. Does not respect the shipping
method"
This Feedback, per bricklink rules, may be removed for the following reason:
- Feedback you received contains vulgar language.
So I made the request, restarted the "customer service" and since nothing.
Have you had a similar case that ended well or Bricklink is doing its job?
Anthony
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| Author: | Brickwilbo | | Posted: | May 2, 2023 09:09 | | Subject: | Re: How does NSS work | | Viewed: | 31 times | | Topic: | Help | |
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| In Help, Gambit57 writes:
| | I filed an NSS because a seller was short on an order. I have tried 4 times to
communicate with them before doing so. What do I do now and how long do I have
to wait before pushing it further. What happens if he still doesn't respond
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https://www.bricklink.com/help.asp?helpID=110
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