| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | TheBrickGuys  | | Posted: | Feb 25, 2023 21:18 | | Subject: | Re: Set figs call for blocked open stud heads... | | Viewed: | 34 times | | Topic: | Catalog | |
| In Catalog, Nubs_Select writes:
| | In Catalog, TheBrickGuys writes:
| | I just parted out and all the heads for all the minifigs have an inventory
with "blocked open studs" but my set has 3 of the figs with "hollow
stud". The 3 figs are:
There are no alternate minifigs with the option for hollow stud heads. I dont
want to break the figures down but I also dont want to sell them and have the
customers complain that we sent them the wrong heads. What should I do in this
case??
Thanks in advance.
Jim
|
see note
|
I did not notice that. Thank you very much. and boy that was quick!
Jim
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| Author: | TheBrickGuys | | Posted: | Feb 25, 2023 21:08 | | Subject: | Set figs call for blocked open stud heads... | | Viewed: | 119 times | | Topic: | Catalog | | Status: | Open | |
| I just parted out and all the heads for all the minifigs have an inventory
with "blocked open studs" but my set has 3 of the figs with "hollow
stud". The 3 figs are:
There are no alternate minifigs with the option for hollow stud heads. I dont
want to break the figures down but I also dont want to sell them and have the
customers complain that we sent them the wrong heads. What should I do in this
case??
Thanks in advance.
Jim
|
|
| Author: | TheBrickGuys | | Posted: | Feb 25, 2023 16:28 | | Subject: | Re: New sellers listing (almost) everything "new" | | Viewed: | 49 times | | Topic: | Suggestions | |
| In Suggestions, Yellow.Brick writes:
| | In General, bobnikolov writes:
| | In General, rab1234 writes:
| | Do sellers really think that it's ok to list an undamaged part or figure
in "new" condition? I keep seeing stores that have descriptions of their
"new" figures as "mint" or "great condition" and then
95% of their used figures have damage that has to be noted like:
"FIGURE IS GREAT CONDITION!, except the torso is cracked and there are scratches."
I've sold thousands of used minifigures and probably 10% of them have had
damage that's required adding a description. Are these the unluckiest resellers
in the world or perhaps there's something fishy about all of their "new"
figs...
Constantly frustrated by dishonest sellers,
Blockbusting Bricks
|
What about that
Yesterday i came across the following item description listed as new 'from
collector'. The store has 1000+ feedbacks history with more than 99% positive
Some sellers cant imagine that VGC or 'as new' does not mean new
|
Gees, I feel like a choir boy then considering how much I can overshare about
some used pieces. https://store.bricklink.com/Yellow.Brick?p=Yellow.Brick&itemID=337018738#/shop
And believe it or not, someone bought one of my classic red ones that was super
chewed on over the one that was mint. I guess they needed a damaged one for
some perverse macabre reason. 
I always err on the side of caution. It's only new if I personally take
it out of the box and part it out.
|
I especially liked the comment for the listed fig, "Was nibbled on by dog
about 30 years ago so there are three tooth marks" - very honest and up front.
That made me want to buy it just so I could see 30 year old dog teeth marks .
By the way, how do you know the dog chewed it 30 years ago??
Jim.
|
|
| Author: | TheBrickGuys | | Posted: | Feb 23, 2023 11:42 | | Subject: | Re: Buyer changing countries constantly | | Viewed: | 37 times | | Topic: | Selling | |
| If he is a drop shipper, like many have already guessed at (I think so to), then
that would probably mean he will not try to scam any of the stores he is buying
from because he will want to keep his feedback clean so that he can continue
buying here and not burn any bridges along the way. His business only continues
if he keeps the sellers he buys from happy. We have never had any problems with
drop shippers.
Jim
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| Author: | TheBrickGuys | | Posted: | Feb 23, 2023 01:40 | | Subject: | Re: No Option for "Paid" | | Viewed: | 32 times | | Topic: | Problem | |
| In Problem, peregrinator writes:
| | In Problem, TheBrickGuys writes:
| | He is in a state that collects taxes but we have had many orders in the past
where customers who have purchased sets that required us to send an invoice,
lived in states that collect taxes. I assumed BL had collected the taxes from
PayPal like when customers pay using onsite payments (which is 99.9% of our orders).
And like I mentioned, we have been doing it this way for years - that is why
I wondered if maybe BL has changed something.
|
BL can't collect the taxes unless the buyer pays on-site - if the buyer pays
directly through PayPal BL never "sees" that transaction.
It could just be that this situation just hasn't happened to you over the
past few years (as you say, most buyers pay on-site; and if a buyer lives in
a state that doesn't collect sales tax, it doesn't matter).
|
I agree, I think that is exactly what happened. Well, at least now I have that
option removed from the invoice I send out.
Jim
|
|
| Author: | TheBrickGuys | | Posted: | Feb 22, 2023 23:24 | | Subject: | Re: No Option for "Paid" | | Viewed: | 40 times | | Topic: | Problem | |
| A big thank you to everybody that helped me figure out what I was doing wrong.
My inserted link to make a payment to my PayPal address was the problem. My customer
choose that option instead of the BrickLink Pay button on the invoice that we
sent them. I have removed the link so that it will no longer be included on future
manually sent invoices.
Again, thank you for all the replies and help. It was something I should have
already known but hey, I never said I was smarrt.
Jim.
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| Author: | TheBrickGuys | | Posted: | Feb 22, 2023 23:17 | | Subject: | Re: No Option for "Paid" | | Viewed: | 30 times | | Topic: | Problem | |
| | | Chances are your buyers have been clicking the pay button, rather than the link.
BL also puts a warning on the invoice if the buyer's location requires sales
tax....
|
That makes a lot of sense. If I received an invoice that had a link from the
buyer or a pay button from BrickLink, I would always choose the button so that
is probably what has been going on.
Jim.
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|
| Author: | TheBrickGuys | | Posted: | Feb 22, 2023 21:43 | | Subject: | Re: No Option for "Paid" | | Viewed: | 36 times | | Topic: | Problem | |
| | | For this kind of order you the payment button appears for the users, but if you
put a link in your comments and they used it then it needs to be refunded and
paid using the button on Bricklink.
I had the link in the past but since a few years ago I removed it and just point
the users to use the Pay button that appears inside the order view (linking to
it) and on their orders placed page.
|
So your saying that if I send a manual invoice to a customer that there is a
"Pay" button on there? Below is a line that we included on all invoices
we send manually for the link top make the payment(the X's are replacing
my PayPal email):
https://www.paypal.com/cgi-bin/webscr?&cmd=_xclick&business=XXXX@XXX.com¤cy_code=USD&amount=41.64&item_name=Order21450872
So I take it that all this time (at least sense BL implemented onsite payments)
I should not have had that line in there because there was always a "Pay"
button on the invoice? Which makes sense considering I always see the pay button
when I place an order on BL and get sent an invoice.
Jim.
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|
| Author: | TheBrickGuys | | Posted: | Feb 22, 2023 16:15 | | Subject: | Re: No Option for "Paid" | | Viewed: | 41 times | | Topic: | Problem | |
| In Problem, SylvainLS writes:
| | In Problem, TheBrickGuys writes:
| | […]
| | Is he required to pay on-site? Did he pay on-site?
|
Not that I know of.
|
I believe Peregrinator’s question is more: Is the buyer in a situation (state/country
& value) where BrickLink has to collect taxes and thus requires an on-site payment.
(That is: US buyer in most states, UK buyer under £135, EU buyer under €150.)
| | The customer purchased a set and we have all of our sets
set for "Manual Checkout". When a customer places an order for a set
we send the customer an invoice using the "Send Invoice" button and on
the invoice there is a link to make a payment to our PayPal account. We have
done it this way for years and have always had the option to change the order
to paid. I wonder if something has change with BrickLink?
|
Yes, a bit more than two years ago, BrickLink started to collect taxes….
|
In reply to your comments and also 1001bricks / peregrinator... (thanks by the
way)
He is in a state that collects taxes but we have had many orders in the past
where customers who have purchased sets that required us to send an invoice,
lived in states that collect taxes. I assumed BL had collected the taxes from
PayPal like when customers pay using onsite payments (which is 99.9% of our orders).
And like I mentioned, we have been doing it this way for years - that is why
I wondered if maybe BL has changed something.
Thanks, Jim.
|
|
| Author: | TheBrickGuys | | Posted: | Feb 22, 2023 15:40 | | Subject: | Re: No Option for "Paid" | | Viewed: | 48 times | | Topic: | Problem | |
| In Problem, peregrinator writes:
| | In Problem, TheBrickGuys writes:
| | On our orders received page we have an order that the customer chose "Manual"
checkout. We sent him an invoice and he paid but we can not change the "Order
Status" to Paid. We have the options of Pending, Processing, Ready and Packed.
We can choose any of the four options and then hit the "Submit Changes"
button and usually if we picked "Packed" and hit the submit button we
could then change it to "Paid" but now that option is not present. We
have tried to set the status to all four choice but we do not have the option
to set is as paid after any of the four options so we can not change the status
to "Paid" or "Shipped".
I hope this makes sense.
Jim.
|
Is he required to pay on-site? Did he pay on-site?
|
Not that I know of. The customer purchased a set and we have all of our sets
set for "Manual Checkout". When a customer places an order for a set
we send the customer an invoice using the "Send Invoice" button and on
the invoice there is a link to make a payment to our PayPal account. We have
done it this way for years and have always had the option to change the order
to paid. I wonder if something has change with BrickLink?
|
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