| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | TheBrickGuys  | | Posted: | Feb 22, 2023 15:27 | | Subject: | No Option for "Paid" | | Viewed: | 159 times | | Topic: | Problem | |
| On our orders received page we have an order that the customer chose "Manual"
checkout. We sent him an invoice and he paid but we can not change the "Order
Status" to Paid. We have the options of Pending, Processing, Ready and Packed.
We can choose any of the four options and then hit the "Submit Changes"
button and usually if we picked "Packed" and hit the submit button we
could then change it to "Paid" but now that option is not present. We
have tried to set the status to all four choice but we do not have the option
to set is as paid after any of the four options so we can not change the status
to "Paid" or "Shipped".
I hope this makes sense.
Jim.
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| Author: | TheBrickGuys | | Posted: | Jan 10, 2023 21:24 | | Subject: | Where to submit proof of shipment. | | Viewed: | 115 times | | Topic: | Problem Order | |
| We have a customer that filed a NSS against us and we have replied to the NSS
with the tracking number showing that it was delivered but we would also like
to submit a scanned copy of the purchased postage in a PDF format but do not
know where to send it. The "Problem Detail" page only allows us to respond
with a message but there is no place on that page to submit any other proof.
Does anyone know how we can go about getting a copy of the postage to the correct
person or place that handles NSS's?
If only the customer had contacted us in the first place then we would have had
no problem refunding the order total but they did not try to contact us thru
BrickLink or by email, just filed an NSS.
Jim
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| Author: | TheBrickGuys | | Posted: | Nov 30, 2022 16:16 | | Subject: | log in problems | | Viewed: | 128 times | | Topic: | General | |
| On some devices, when I try to log in, I get the message "ID or Password Mismatch!".
I use a password manager so I am not miss typing. If I logout I can sometimes
log back in but more often I just get the Mismatch message.
Anyone else having log in problems?
Jim.
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| Author: | TheBrickGuys | | Posted: | Aug 30, 2022 21:57 | | Subject: | Brick Storage | | Viewed: | 222 times | | Topic: | General | |
| We have got 7 of these:
1 in red, 1 in blue, 1 in medium azure, 2 in dark pink and 2 in medium lavender.
They are all new and never used but because they are made of soft plastic they
have a little bit of surface scratchings from being moved around. We dont really
have a use for them so they have just been sitting around. They look like they
are getting bummed out because they dont have anything to do here and they would
like to be doing what they were made for, holding someone's Lego.
They retailed for $7.99 each (at least that is what the price sticker on the
bottom says) but we just want them to have a new home where they can be put to
good use. If anyone is interested we will be glad to send them to you free of
charge (providing you live in the US as overseas postage would be killer). Just
let us know if you are interested.
Jim.
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| Author: | TheBrickGuys | | Posted: | Sep 28, 2018 22:17 | | Subject: | Help identifying part. | | Viewed: | 125 times | | Topic: | Catalog | | Status: | Open | |
| I can not for the life of me figure out what this is or where in the catalog
it exists.
Any ideas?
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