BrickLink Discussion Forum

In Problem, SylvainLS writes:

In Problem, TheBrickGuys writes:

[…]

Is he required to pay on-site? Did he pay on-site?

Not that I know of.

I believe Peregrinator’s question is more: Is the buyer in a situation (state/country
& value) where BrickLink has to collect taxes and thus requires an on-site payment.

(That is: US buyer in most states, UK buyer under £135, EU buyer under €150.)

The customer purchased a set and we have all of our sets
set for "Manual Checkout". When a customer places an order for a set
we send the customer an invoice using the "Send Invoice" button and on
the invoice there is a link to make a payment to our PayPal account. We have
done it this way for years and have always had the option to change the order
to paid. I wonder if something has change with BrickLink?

Yes, a bit more than two years ago, BrickLink started to collect taxes….

In reply to your comments and also 1001bricks / peregrinator... (thanks by the
way)

He is in a state that collects taxes but we have had many orders in the past
where customers who have purchased sets that required us to send an invoice,
lived in states that collect taxes. I assumed BL had collected the taxes from
PayPal like when customers pay using onsite payments (which is 99.9% of our orders).
And like I mentioned, we have been doing it this way for years - that is why
I wondered if maybe BL has changed something.

Thanks, Jim.

Author:

TheBrickGuys

Posted:

Feb 22, 2023 15:40

Subject:

Re: No Option for "Paid"

Viewed:

48 times

Topic:

Problem

In Problem, peregrinator writes:

In Problem, TheBrickGuys writes:

On our orders received page we have an order that the customer chose "Manual"
checkout. We sent him an invoice and he paid but we can not change the "Order
Status" to Paid. We have the options of Pending, Processing, Ready and Packed.
We can choose any of the four options and then hit the "Submit Changes"
button and usually if we picked "Packed" and hit the submit button we
could then change it to "Paid" but now that option is not present. We
have tried to set the status to all four choice but we do not have the option
to set is as paid after any of the four options so we can not change the status
to "Paid" or "Shipped".

I hope this makes sense.

Jim.

Is he required to pay on-site? Did he pay on-site?

Not that I know of. The customer purchased a set and we have all of our sets
set for "Manual Checkout". When a customer places an order for a set
we send the customer an invoice using the "Send Invoice" button and on
the invoice there is a link to make a payment to our PayPal account. We have
done it this way for years and have always had the option to change the order
to paid. I wonder if something has change with BrickLink?

Author:

TheBrickGuys

Posted:

Feb 22, 2023 15:27

Subject:

No Option for "Paid"

Viewed:

159 times

Topic:

Problem

Author:

TheBrickGuys

Posted:

Feb 13, 2023 01:32

Subject:

Re: Roses are red...

Viewed:

32 times

Topic:

In Sales, molten.brick writes:

In Sales, BrickScope writes:

roses are red
violets are red
everything is red
go Chiefs

To honor the energy and excitement of my fair city, all dark red, red, and reddish
brown parts are 15% off today.

Please visit our happy little store. We also have a separate US promotion on
parts and minifigs. The smart shopper could even combine the two for bigger discounts!

Playfully,
Zoe

Good game!

Yeah, it was a really good game. I was hoping that the Chiefs would win but they
were both exceptional teams this year and I would have been happy with either
team winning. .

Hopefully the Packers will do better next year because they really should win
the Super Bowl at least every other year.

Jim

Author:

TheBrickGuys

Posted:

Feb 3, 2023 19:16

Subject:

Re: COME IN AND SEE WHAT'S NEW IN MARYLAND...

Viewed:

31 times

Topic:

I do not know what the postal service is like in Slovenia but you probably sont
have to worry to much about packages going missing. Out of all our orders we
have had over the past 10 years we have had, I believe, only 3 orders go missing
and one was our fault because I forgot to apply the shipping label (unfortunately,
that one was a rather large $400.00 and now all those poor Lego have to spend
eternity in USPS purgatory

(poor little guys)). We hardly every purchase
insurance and when we do it is usually just on larger orders.

A side note on Cap Locks... If you really want to have fun then continue to
use Cap Locks but also do double spacing between each letter and quadruple spacing
between words. Lastly, DONT USE ANY PUNCTATION.

Jim

Author:

TheBrickGuys

Posted:

Jan 24, 2023 22:48

Subject:

Re: Growing Store and Increase Sales

Viewed:

43 times

Topic:

In Sales, W_C_B writes:

In Sales, peregrinator writes:

In Sales, W_C_B writes:

Also I know selling internationally
would increase sales by a lot

Just FYI: it does not

Really? Alright good to know thanks. I thought maybe access to more buyers would
create more orders.

Selling internationally did bring in good sales years ago but no more. The whole
reason is that shipping overseas is now just way too expensive. When we first
started selling overseas we probably received at least 25% of our orders from
overseas but that was when overseas shipping thru USPS was actually reasonable
but now for just 8 ounces they charge $17.10. Above 8 ounces it goes up to about
$27.00.

We now get maybe 1% to 2% of our sales from other countries.

Jim.

Author:

TheBrickGuys

Posted:

Jan 21, 2023 17:13

Subject:

Re: Problem with MISB set

Viewed:

53 times

Topic:

Problem Order

It also very possible that someone purchased the set, took pieces out that they
wanted and then taped it back up as best they could and then returned the set
to the store they bought it from. The person you purchased that same set from
the store not knowing that it was opened.

This has happened to us at least three times when we purchased multiple sets
for breaking down for our inventory. One set was completely replaced with a bunch
of used Lego taped up inside the bags from the set. The other two times it happened
where someone purchased the set, assembled it and then partially disassembled
the set and taped the parts back up into the original bags and then carefully
taped back up the boxes, but, of course, did not put everything back in the bags
including some of the figs.

So, in short, it may not have been the seller that originally opened up the set
(if it does prove to have been opened).

Jim.

Author:

TheBrickGuys

Posted:

Jan 17, 2023 20:20

Subject:

Re: (RAREST SET) The Ultimate Battle for Chima

Viewed:

74 times

Topic:

Price Guide

In Price Guide, TheChimaChannel writes:

I own this set after a long time of searching for it.
what do you guys think its worth? how much would you buy it for?
post it in the description.

if you want to know how i got it just ask

Wow, that set is HUGE! I think this picture helps to show the true scale of just
how big it is:

Author:

TheBrickGuys

Posted:

Jan 13, 2023 00:33

Subject:

Re: Still prevalent today...

Viewed:

33 times

Topic:

Buying

Okay, I have the perfect solution for you. In your last post you stated that,
in part, you are "trying to enjoy the spending of my money". Well, it
just so happens, I really enjoy "receiving" money so if you enjoy spending
it and I enjoy receiving it, why not avoid all those pesky future headaches and
just do all your future BrickLink shopping in our store.

Heck, I'll even compliment you on how good looking you are and how very smart
you are after each and every sale to help make the whole "enjoy the spending
of my money" experience even that much more enjoyable!

Sound good?

Jim.

PS. I will even throw in free shipping on every 50th order. Well as long as it
is under 4 bucks.

Author:

TheBrickGuys

Posted:

Jan 10, 2023 21:24

Subject:

Where to submit proof of shipment.

Viewed:

115 times

Topic:

Problem Order

We have a customer that filed a NSS against us and we have replied to the NSS
with the tracking number showing that it was delivered but we would also like
to submit a scanned copy of the purchased postage in a PDF format but do not
know where to send it. The "Problem Detail" page only allows us to respond
with a message but there is no place on that page to submit any other proof.

Does anyone know how we can go about getting a copy of the postage to the correct
person or place that handles NSS's?

If only the customer had contacted us in the first place then we would have had
no problem refunding the order total but they did not try to contact us thru
BrickLink or by email, just filed an NSS.

Jim

Author:

TheBrickGuys

Posted:

Jan 5, 2023 21:12

Subject:

Re: New upload.

Viewed:

22 times

Topic:

In Sales, 1001bricks writes:

1000bricks

Now that's (another) original name

But I'm not sure I should be flattered or angry right now...

I always thought you picked 1001bricks because 1bricks thru 1000bricks were already
taken so you settled for 1001bricks.

You could just rename your shop to "99 bottles of bricks on the wall".

Author:

TheBrickGuys

Posted:

Dec 27, 2022 11:57

Subject:

Re: The client pesters

Viewed:

54 times

Topic:

In Help, nikitasam writes:

I returned the money to the buyer, the client received the money and now he writes
to me: "When will I receive my order?" What should I do?

As long as you refunded thru PayPal you shouldn't have any problems because
now you have proof to show BrickLink that the order was refunded so an NSS can
not be completed against you.

Author:

TheBrickGuys

Posted:

Dec 22, 2022 20:10

Subject:

Re: Buyer claims mising parts, but I know I shipp

Viewed:

32 times

Topic:

Problem Order

In Problem Order, 1001bricks writes:

In Problem Order, Nubs_Select writes:

In Problem Order, 1001bricks writes:

not really since he will have to buy it elsewhere so its normal to refund extra
for shipping that will be needed for the new purchase

I disagree that it’s normal to refund extra. Compared to a retail storefront
one never would get a credit more than the item’s value, for something missing
or damaged. It’s because we have a feedback system that sellers are more willing
to be generous. However, such generosity should be acknowledged and not assumed.

with a store front you typically arent buying $1 or $2 items and then driving
back to get a refund as opposed to bricklink where if your missing a small part
you have to buy it online and pay shipping again for a mistake the seller made
so its quite normal to refund extra to cover shipping if the seller is the one
who made the mistake

I don't agree at all with you on this, see:
https://www.bricklink.com/message.asp?ID=1381643

As written, people think their wanted-list of 487 Lots 1169 items will automagically
be
generated by non-paid minions into an order where no single physical part can
be missing.

This whole concept is 100% biased.

I've also written that if you do need 17 nails you buy a bag of 25 or half
a pound of them, but you don't ask for 17.

In short the eventual buyer argument "Now I'm missing 1, I'm obliged
to place another order" is unfair.

Or we could also say "Now as BrickLink had problems for couple of hours,
I've possibly lost 100$ - then I won't proportionnaly pay in my fees!"

In short, you should NOT, Nubs_Select or anyone, pay a whole hypothetical
order for a missing part (for a neglectable value).

Accessorily, this would be - for me - a kind of buying feedback or extortion:
"I give you 5 bucks so you're happy even if 0.03$ was (maybe) missing"
or "Give me 5 bucks for this 1x2 white plate or I'm unhappy and will
glue you a Red".

yah it might have been something that isn't normally done and I do agree
in general a full shipping refund is rarely needed but if you went to a store
for certain items which were promised as they were listed for sale and you now
have to buy elsewhere its generally just "normal" (at least on bl) to
refund a bit extra for shipping.

See my other post.

And if the buyer counted wrongly?
If he left one to fall in his carpet?
If his wanted-list wasn't exact?

Again, AFAIK, there's no other shop (apart Brockowl probably) where you can
order 480 lots and 1189 items for maybe less than 100$ - AND expect everything's
exact and seller has to compensated every damage including moral (a birthday
present? Xmas?) if you missed 0.03$

We're talking about an human activity completed at for example 99.995% "only"?
Sorry, but slavery has been abolished.

OK, so the seller should not have to pay extra for shipping but what about if
the customer contacts the store about a missing piece that is needed to complete
a project. Should the store have to send out a replacement missing piece to the
customer so he can complete his project? How do you think that should that be
handled?

Jim

Author:

TheBrickGuys

Posted:

Dec 21, 2022 22:06

Subject:

Re: "FIGURE IT OUT" SITE

Viewed:

67 times

Topic:

In General, pitz8008 writes:

In General, randyipp writes:

In General, pitz8008 writes:

That website to help find torsos "Figure It Out" all of a sudden stopped
working for me. When I input the torso color, everything shows up as normal.
But when I input the arm or hand color, it says that "No items were found".
Anybody else recently experience this problem?

Looks like they changed the way the search works with quotes, it doesn't
work with them at all any more.

I also agree that it is much faster, though that is not really relevant to the
post.

Had a feeling it had something to do with the quotes. Just tried another site
like the one I mentioned and that didn't work either.

Yeah, they are all not working. I hope at least one of them makes the necessary
changes to their search operations so as to work again with BrickLink. I would
be willing to help by making a donation to help pay for the time it would take
to change the search code and I would imagine others would too, hint, hint.

Jim

Author:

TheBrickGuys

Posted:

Dec 20, 2022 13:36

Subject:

Re: Which pattern is this?

Viewed:

24 times

Topic:

In Help, 1001bricks writes:

In Help, Blacktree writes:

Hello, who can help me with this tile? Which partnumbers is this?

Alternatively, you can post the image somewhere like imgur where it's free
and no account requested, and run a google search on the image.

See the result:
https://imgur.com/a/EZQXm2J

When the image is clear and simple it'll find it instantly.

This can save you the 30 seconds it'd take to the community to get the result

Interesting, have you tried that with minifigure torsos?

Oh, and it didn't take 30 seconds it took 300 SECONDS!! Come on guys - way
WAY tooooo long

. In the old days (last week) there would have been 4
posts in response within the first 22 seconds.

Jim

Author:

TheBrickGuys

Posted:

Dec 19, 2022 22:14

Subject:

Re: Dark Orange- Popular?

Viewed:

74 times

Topic:

I think perhaps you do know and that it's not an actor’s quote, but that
the color reminds you of Skragle, whom you miss very much?
https://www.bricklink.com/message.asp?ID=1154156

Colors evoke feelings and often deeply held memories, almost as strongly as our
olfactory do. It's why we enjoy them so much

Actually, I fortunately do not have to miss him as he still with me. I apologize
if my forum message you referenced made it sound like he had died and he is my
mostest bestest dog friend. I think he is the best dog in the whole world but
I would imagine that a lot of other dog owners would dispute that claim.

He dose have some dark orange in his coloring.

Author:

TheBrickGuys

Posted:

Dec 18, 2022 20:32

Subject:

Re: Dark Orange- Popular?

Viewed:

70 times

Topic:

In General, Upstate_Brickz writes:

Hiya Bricklink,

Since parts in this color tend to skew a bit higher in price, I wonder why? It
has been around for a while and a fair amount of parts are in dark orange. Do
people build a lot of MOCs with them? Is there a low supply? Is it something
to invest in at a PAB wall if I see it? Do any of you personally build with dark
orange? If so, what? Some good uses I thought might be sunsets landscapes, Mars
environments, rusty things, buildings or shading in general. Just curious.

Upstate_Brickz

My FAVORITE color. As an English actor quite often said "I don't know why?".

Jim.

Author:

TheBrickGuys

Posted:

Dec 15, 2022 21:19

Subject:

Re: Neutral/Negative Feedback

Viewed:

79 times

Topic:

Feedback

In Feedback, 1001bricks writes:

The problem can be fixed easily: we - the sellers - should stop focusing on achieving
a near -100% feedback score.

You mean -100% FB score?
LOL but that's pretty low

What's wrong with 95% positive reviews? Nothing! 95% positive reviews is
an excellent score!

No no - see top right of your shop, you're at 99% something, that's good.
But 95% isn't.

Which is one of the reasons that this appreciation system is bad.

Apart this, you're right, agreed!

5% dose not sound that bad until you start looking at the math. Example, a store
with 5000 feedbacks would have a combination of 250 negative and neutral feedbacks.
That would mean that out of every 20 feedbacks received 1 would be bad - which
is just too much.

Jim

Author:

TheBrickGuys

Posted:

Dec 13, 2022 21:12

Subject:

Re: Mobile friendly site!

Viewed:

38 times

Topic:

Suggestions

In Suggestions, 1001bricks writes:

Use a computer like a proper homo sapien.

Uh uh...
https://www.youtube.com/watch?v=6LVEgAMzvfI

YOU JERK!! I am sorry but I am mad. How in the heck did you sneak that camera
in and take a video of me??

Jim.

Author:

TheBrickGuys

Posted:

Dec 8, 2022 22:54

Subject:

Re: Minifigure wall display - identify part

Viewed:

48 times

Topic:

Catalog Identification

Two whole minutes before both you guys respond?? That's one hundred and
twenty thousand milliseconds - in the quantum realm that is like, well, forever!
Just sayin. Ya guys are slakin.

They should start time stamping posts in the centisecond time scale so we can
see more clearly who wins.

Jim

Author:

TheBrickGuys

Posted:

Dec 8, 2022 12:04

Subject:

Re: Obviously lying sellers: can anything be done

Viewed:

79 times

Topic:

In General, bahpstore writes:

In General, Brickitty writes:

In General, rab1234 writes:

This has probably been raised before, but is there anything that can be done
about these sellers who list figs from the 70s and 80s as new? It’s hard to
be 100% sure they’re lying (even with feedback claiming buyers were sent used
as new), but how much circumstantial evidence is enough? I saw a seller today
who had some very rare castle figs listed as new, so I checked his parts list
and, wouldn’t you know it, some of the exclusive parts from those sets are listed
in used condition with damage noted. Really?

I’ve also sold a used fig to someone before and saw them list it as new a week
after I shipped it.

Why bother having a condition if you can just lie and there are no consequences?

Indeed. It's a travesty. These sellers are nothing more than scammers, the
lowest of the low. I've been reporting the one with the tire brand in their
name repeatedly every few months, but nothing's ever done despite the fact
that it's patently obvious from literally over 100 feedback reports that
they regularly sell new figures as used. How much more evidence is needed? Get.
Them. Off. The. Site.

" the one with the tire brand in their name " LOL. Never deal with them but from
all the feedbacks they should be banned.

It's very bad practice, right after fake parts. Even with comments on the
part. We purchased some transparent parts with "has been in storage, may have
slight scratching." They turned out much worse and listed as USED in our store.
The store is on our least favorite list. You may get more money for one sale,
but your customers won't come back.

What I dont like is the fact that even though itsa goodyear for them, not so
good for all the people that leave them negative or neutral feedbacks. For
every negative / neutral FB's they receive they always leave a retaliatory
feedback. They leave retaliatory negative FB's even for all the neutrals
they receive. And when they know they made a mistake, like in one order where
they replied "Yes, we lost this order and apologized. Weve been moving and lifes
been rough. :/", and they still gave a retaliatory feedback.

Jim

Author:

TheBrickGuys

Posted:

Nov 30, 2022 16:47

Subject:

Re: log in problems

Viewed:

27 times

Topic:

Thanks guys for all the info. I am glad to see it has been more then just me.
I know I have had it happen every once in a while but this time it was like 5
different devices but after waiting, like suggested, I was able to log in on
all of our devices.

Thanks.

Jim.

Author:

TheBrickGuys

Posted:

Nov 30, 2022 16:16

Subject:

log in problems

Viewed:

128 times

Topic:

On some devices, when I try to log in, I get the message "ID or Password Mismatch!".
I use a password manager so I am not miss typing. If I logout I can sometimes
log back in but more often I just get the Mismatch message.

Anyone else having log in problems?

Jim.

Author:

TheBrickGuys

Posted:

Nov 29, 2022 19:17

Subject:

Re: How long do I wait for buyer response?

Viewed:

26 times

Topic:

Selling

It is possible that the buyer has BrickLink message sent not only to his BL inbox
but also his email. Thus, he may have read your message sent to his email and
possibly already responded by sending you an email - this has happened to me
several times in the past. Have you checked your email to see if he sent you
a message?

Jim.

Author:

TheBrickGuys

Posted:

Nov 12, 2022 19:43

Subject:

Re: figure NJO668

Viewed:

46 times

Topic:

Catalog

In Catalog, chetzler writes:

In Catalog, MarshMan80 writes:

FYI the picture of figure njo668 has his legs on backwards.

I suspect it is intentional due to they way he is assembled in the set (he’s
used as a statue of sorts).

Good catch!

I was surprised that it got by both the submitter and the catalog god (well maybe
not a god of the catalog but at least lord and master) but now it makes sense.

Jim

Author:

TheBrickGuys

Posted:

Nov 10, 2022 22:14

Subject:

Re: Id for parts

Viewed:

36 times

Topic:

Searching

In Searching, 1974 writes:

In Searching, 1001bricks writes:

Please chill out both?

You're not the guardian of this forum and I don't have any beef with
those posters, but pointing out a part as FAKE when it's not, is not okay
in anyway!

If you don't know jacksh_t about LEGO parts maybe it would be better to not
to post at all

Ole

Is it a good thing to say a part is fake when it is not? No, of course not but
come on, no need to have express such negativity towards someone here. With all
the part experts here which can literally id a part just seconds after a post
is made, if someone mistakenly says a part is fake there is absolutely NO CHANCE
that it is going to get by without quickly being corrected.

Jim.

Author:

TheBrickGuys

Posted:

Nov 8, 2022 21:17

Subject:

Re: VIP Gold Red Minifig

Viewed:

43 times

Topic:

In Help, SDF_Bricks writes:

A while back I received a freebie from TLG, it's a gold red minifig on a
keychain with a VIP tag and # 853303. Can't find the entry for it in BL's
database. ANyone has link/info and how much it's worth?

Thanks

We got a couple of those but the problem with them is that they just look way
to nice (and shinny) to use as a keychain.

Jim

Author:

TheBrickGuys

Posted:

Oct 27, 2022 20:28

Subject:

Re: i want open a store who want help

Viewed:

56 times

Topic:

In General, Brick_building writes:

i need one positive feedback

send my message as you have store

and want my help I only place an order do not buy

and after that can you send feedback

Thanks in advance

Is there a reason why you are unwilling to place a small order in some store
here and pay for it?

Author:

TheBrickGuys

Posted:

Oct 25, 2022 16:36

Subject:

Re: Average price vs. quantity average price

Viewed:

40 times

Topic:

Price Guide

In Price Guide, legoranger00 writes:

In Price Guide, 1001bricks writes:

+ a bit of correct mathmatics

qty average = (€10 × 1 + €1 x 10) / (10 + 1) = 20/11 = €1.81

Jan

Yes/no - if you round it at 2 decimals it's 1.82€

Hoping it's right

Can anybody give me an example in American money?

I feel the the 6 month qty sales average price does not really apply for deciding
how to price our parts. We just go by the average price for the last "6 months
sales" average and it works out good for us and helps make sure we do not price
our parts too low. From there we put our parts on sale according to how many
sales we want to receive - as an example, when we are busy with our main work
of building cabinetry we take all our parts off sale and our orders go way down
but when we are concentrating mostly on our Lego business we will put all our
parts on sale for about 10 to 15 percent off. The closer we come to 15 percent
off means the mores orders we will receive.

This is how we price our stuff but each store is different.

Jim.

Author:

TheBrickGuys

Posted:

Oct 16, 2022 11:20

Subject:

Re: "Technically New" vs "Used": a poll

Viewed:

44 times

Topic:

Selling

We would definitely sell them as used. We would not like it but with all the
scratches they are just not good enough to sell as new and you will avoid getting
any possible bad feedbacks for selling them as new. Plus, you can always list
them as used but price them as new - may take a little longer to sell but you
will at least get full price.

When it comes to situations where you wonder how to list something, I think Maxx
summed it up really well when he said "Under describe, over deliver…".

Jim

Author:

TheBrickGuys

Posted:

Oct 16, 2022 11:05

Subject:

Re: Brickpacker has lost connection

Viewed:

32 times

Topic:

Selling

Out of curiosity, dose brickpacker still accept new accounts? I looked on all
the pages available but could not find a link to create a new account.

Jim

Author:

TheBrickGuys

Posted:

Oct 14, 2022 13:34

Subject:

Re: RIP new shiny pieces

Viewed:

52 times

Topic:

LEGO products

In LEGO, jennnifer writes:

In LEGO, cosmicray writes:

In LEGO, jennnifer writes:

I just opened

41964-1 (Inv) Back to School Project Box {Mickey Mouse & Minnie Mouse}
669 Parts, 2022
Sets: Dots: Disney

and found these:

74169 Brick, Round 2 x 2 x 2/3 No Studs with 2 Tile, Round 1 x 1 (Mickey Mouse Head)
Parts: Brick, Round

Gee, thanks LEGO for packing these new, fun, smooth parts in a bag with lots
of plates and bricks. You really know your audience.

Jen

Are those scratches, or did something funky happen with the liquid plastic during
injection ?

I’m guessing they are scratches, but would like to be proven wrong. It almost
suggests the ABS on those parts is softer than what is used on a typical brick.

Nita Rae

They are definitely scratches as one of them was more noticeably affected than
the other. The scratches are only on the surface, not gouged in such a way that
you could feel the lines. The bottom stud attachments feel really sharp to me
so they may be getting damaged just rummaging around in a bin of their own kind
at the factory.

It is what it is, but there is no way to sell these to a buyer, call them New
and not expect trouble.

Jen

They just look too scratched up to be from rubbing in the plastic bag. Something
must have happened to them before they were placed in the set at the factory.
I have had scratched shinny pieces in a set but never that bad. It is especially
a bummer because they are such cool tiles.

Jim

Author:

TheBrickGuys

Posted:

Oct 9, 2022 22:56

Subject:

Re: Refund not showing fee adjustment

Viewed:

43 times

Topic:

Technical Issues

I have been under, the mistaken and intuitive, impression that fees were adjusted
based upon the refund reasons, that is the normal way things operate on marketplaces.
Oh yeah, Bricklink is not a normal marketplace.

Well they are a different marketplace in one important way, they only charge
a flat fee of 3% on what is sold verses 6 1/2% on Etsy (+ variuos fees), 12%
on ebay (+ other fees which bring it closer to 15%), Amazon is 15% plus many
other fees.

BrickLink is by far the least expensive marketplace for selling that has a world
wide audience.

Author:

TheBrickGuys

Posted:

Oct 1, 2022 16:04

Subject:

Re: State of the Catalog 2022

Viewed:

61 times

Topic:

Catalog

In Catalog, StormChaser writes:

In Catalog, SylvainLS writes:

So, you are “aware of other options” but won’t share them because… no reasons.
Seems to me it’s just FUD.

I'm sorry that our conversation on this topic wasn't productive. Perhaps
we can resume it at another time.

I think the gist of the thought was that when you pointed out how unfairly BrickLink
acted toward catalog contributors of the past by wrongly erasing their names
when you said "how unfortunate it was that BrickLink erased hundreds of usernames
of catalog contributors. That this was ever allowed to happen speaks volumes
about the level of respect BrickLink gives to its member contributors".

That thought is understandable so I think SylvainLS was just trying to show that
there was a good reason why they removed the names and that it was simply because
they were trying to follow laws regarding the consent of the individuals that
had their names removed when he said "I believe this happened because those members
are not registered anymore and didn’t give their express consent to have it shared
& used by BL". But when you said that you were aware of the reason but still
disagreed because there were other options then SylvainLS just asked "what other
options?". I think the fact that were unwilling to share them showed kind of
a reaching for straws - at least that is what I got out of it. Just my thoughts
(which are usually way out in left field. Heck, my thoughts are usually not even
coherent enough to make it to the ballpark).

Jim.

Author:

TheBrickGuys

Posted:

Sep 28, 2022 21:30

Subject:

Re: Ignored by helpdesk for over 30 days

Viewed:

110 times

Topic:

In General, legoman77 writes:

In General, Loonbricks writes:

Hello,

is there anyone that can help me in how to proceed here?

I have multiple outstanding NSS, every one of these is fixed, and for each one
I already opened tickets but not even one of these tickets have been answered
by support?

I have been waiting now since 28th of august, and my store has been closed because
of this. I am really getting into financial problems if i can not reopen soon
but i have no idea what steps to take here.

Is there anyone here please that can help? What more can i Do?

my emails won't get responses, my tickets won't get responses, i feel
that there are no options anymore..

thanks in advance.

gr.
kevin

Kevin,
With your feedback I would not buy a bottle of air from you.

Feedback Summary:

Week Month Year Total
Praise: 4 34 1265 6167
Neutral: 0 6 31 91
Complaint: 0 7 44 71

Seven negatives and six neutral just this month. So you cannot say things are
getting better.
I would think that you would not raise a question here with a record like yours.
You complain about being ignored for 30 days and you have ignored buyers for
over a month.

John P

How many of these buyers never came back to Bricklink because of you?

Well said Mr. P

Author:

TheBrickGuys

Posted:

Sep 22, 2022 15:59

Subject:

Re: Best way to proceed if New listing is used

Viewed:

37 times

Topic:

In Help, TonOfWhar writes:

You're right...the legs are correct, but it looks like they both have the
wrong torso. Will have to replace both. Thanks again for mentioning that, didn't
notice when I checked them for quality.

In Help, par016 writes:

In Help, TonOfWhar writes:

SW0519. The torso isn't for the same figure? Really? They both came in the
same baggie. I'll have to go back and check to see if maybe they sent me
a mixed figure. Thanks for pointing this out.

In Help, par016 writes:

In Help, TonOfWhar writes:

Hi,

I recently placed an order for 4 figures, all listed as new. 2 came in perfect
condition and the other two: one had a light crack which I can live with, the
other is cracked on both arms and covered in some type of residue. I contacted
the seller and sent them pictures but was assured there is no way they sent old
figures as all they sell are new and to check if I've confused it with a
figure from my own collection. I pulled the item and inspected them right out
of the parcel, don't own these figures apart from the ones from this seller,
and not sure how to proceed. I replied to the seller advising them of this, but
they seem rather defensive about it. They don't seem to have any negative
or neutral feedback so I don't know if they just didn't notice or something
genuinely happened during shipping which I find hard to believe as their packing
was great. I don't want to cause anyone trouble, but I also paid $18.29 for
the affected figure and was hoping they'd be new as advertised. Any recommendations
on what else I could do? I already looked into the pricing for a new torso and
it's going to cost 7$ + shipping just to replace it. I've attached the
pictures (I think it worked) in case anyone has seen anything like this before
and has any tips.

Thanks

Your torso doesn't match your helmet. What figure did you buy?

-Pete

It's hard to tell from the pics but it looks like you have this torso

973pb1591c01 (Inv) Torso SW Armor Camouflage Elite Corps Trooper Pattern / Olive Green Arms / Black Hands
Parts: Minifigure, Torso Assembly, Decor. {Olive Green}

from this figure

Minifig No: sw0518 Name: Clone Scout Trooper, 41st Elite Corps (Phase 2) - Kashyyyk Camouflage, Scowl

sw0518 (Inv) Clone Scout Trooper, 41st Elite Corps (Phase 2) - Kashyyyk Camouflage, Scowl
Minifigures: Star Wars: Star Wars Episode 3

and this helmet

11217pb08 Minifigure, Headgear Helmet SW Clone Trooper (Phase 2) with 41st Camouflage Pattern
Parts: Minifigure, Headgear {Olive Green}

from this figure

Minifig No: sw0519 Name: Clone Trooper, 41st Elite Corps (Phase 2) - Kashyyyk Camouflage, Scowl

sw0519 (Inv) Clone Trooper, 41st Elite Corps (Phase 2) - Kashyyyk Camouflage, Scowl
Minifigures: Star Wars: Star Wars Episode 3

-Pete

Both minifigs are in the set #375305 in quantities of 2 each

75035-1 (Inv) Kashyyyk Troopers
83 Parts, 4 Minifigures, 2014
Sets: Star Wars: Star Wars Episode 3

The seller may have purchased either the set in used condition or a possibly
a used bulk lot from maybe someplace like Goodwill that contained the set and
he did not pay enough attention to the printing on each fig and bagged them incorrectly.

Jim

Author:

TheBrickGuys

Posted:

Sep 20, 2022 19:14

Subject:

Re: Paid twice the taxes, the seller doesn't care

Viewed:

40 times

Topic:

In Help, Shintaku writes:

In Help, Heartbricker writes:

In Help, Shintaku writes:

Hello,

a very bad thing happened with a 10k + feedbacks seller.

They shipped with the documents, the customs office didn't see them and I
double paid the taxes.
I ended paying nearly more in taxes than the order itself.

I called my post office and they said that it's the seller's duty to
contact the customs office and solve it. I am just a buyer, why should I care
about that? I should pay once and then get the goods. My duties should be over
with that.

So what would you do in my place?

Duty/Taxes are the responsibility of the importer (you/buyer).
You need to contact your customs office in order to show you paid twice and get
refunded.

They said that bricklink is behaving illegally, as I am the only one who has
to pay. It is impossible that bricklink makes me pay and then picks my money
and pays my State.
They say that it's very likely that bricklink is keeping that money.

I would say that more likely that the custom's office just does not care
to take the time to straighten things out. When they say things like "very likely
BrickLink is keeping the money, It sounds like they are just using lame excuses
to try and push the blame somewhere else instead of just trying to figure out
not "what likely" happened but what exactly did happen and give real advice on
how to straighten it out.

Author:

TheBrickGuys

Posted:

Sep 20, 2022 10:40

Subject:

Re: Do I have reason to get this Neutral removed?

Viewed:

34 times

Topic:

Feedback

‘klicks’. Klick is US military for km

Interesting,. I have heard it a million times in movies but never knew what the
actual distance equaled.

But, if you wanted to be more informative (and accurate) then you would have
said a klick equals .621371 miles or 3,280.839895 feet - see how much easier
that is

Author:

TheBrickGuys

Posted:

Sep 18, 2022 11:24

Subject:

Re: Number Contest

Viewed:

28 times

Topic:

Contests

59716516

Author:

TheBrickGuys

Posted:

Sep 15, 2022 20:07

Subject:

Re: Minifigure Condition - New

Viewed:

22 times

Topic:

In General, yorbrick writes:

In General, TheBrickGuys writes:

In General, yorbrick writes:

In General, ImperialFleet writes:

I assemble all of my new minifigures. I state it clearly in my terms. I only
list a minifigure as new if I pulled it from a set and assembled it then placed
it in a bag. That is how I do it, if you don't want them assembled, then
find another seller. It's how I run my store.

Whereabouts is it clearly stated in your terms? I couldn't see it.

It is the 11th line of his terms, highlighted and in all caps.

Go back in time to when I posted, it wasn't.

Look at the date the last change was made. Click that and go back to the previous
version.

Okay, that is true but he actually does not even need to state in his store terms
that they are assembled. According to BrickLink, he is allowed to sell them that
way so he is still not lying to himself or anyone else, otherwise some minifigs
would need to be listed as used right out of the set not even ever being touched.

Author:

TheBrickGuys

Posted:

Sep 15, 2022 11:49

Subject:

Re: Minifigure Condition - New

Viewed:

27 times

Topic:

In General, alex10552 writes:

That's great that that's how you do it... but let's not lie to ourselves,
here. You've now just changed the condition from new to used. Very very slightly
used, yes. But still used.

In General, ImperialFleet writes:

Hi is not lying to himself or anyone else. BrickLink allows anyone to assemble
their minifigs and sell them as new so it is completely okay for him to do so
and his store terms highlight in all caps " ALL NEW MINIFIGURES ARE ASSEMBLED
UNLESS STATED OTHERWISE! ".

We do not assemble our figures for 2 reasons, first, the extra work takes extra
time and second, because we know that buyers want to put them together for themselves.
Regardless of how we sell figs, if a store wants to sell their figs assembled
then that is up to them.

Jim

Author:

TheBrickGuys

Posted:

Sep 15, 2022 11:44

Subject:

Re: Minifigure Condition - New

Viewed:

32 times

Topic:

In General, yorbrick writes:

In General, ImperialFleet writes:

Whereabouts is it clearly stated in your terms? I couldn't see it.

It is the 11th line of his terms, highlighted and in all caps.

Jim

Author:

TheBrickGuys

Posted:

Sep 10, 2022 23:20

Subject:

Re: Issues with bricklink contact forms

Viewed:

70 times

Topic:

Appeal to them, don’t demand. To include a timely response.

Time and time again, I’ve witnessed Russell’s willingness to hear and adjudicate
such cases with compassion and fairness, given the circumstances.

I fully agree, ask with humility / never demand. There have been forum posts
in the past by people who have had their store closed for not paying their fees
on time and some have gotten pissed when their store was not opened quickly enough
for them and I have wondered if maybe they showed a bad attitude when contacting
admin about their store being closed so admin may not have been in a real hurry
to help them out. I know I have forgotten to pay our fees a few times over the
years and have had our store closed but each time, after I paid the fees, I would
contact admin apologizing big time for not paying on time and our store was always
opened up the same day and sometimes even within an hour or two.

Jim

Author:

TheBrickGuys

Posted:

Sep 10, 2022 23:00

Subject:

Re: English grammar help

Viewed:

34 times

Topic:

In Help, Nubs_Select writes:

Mine is more for more like standard items not even bricks per say but even tho
used items are supposed to have some wear (it's in the name USED) I still
feel weird listing them as such for common bricks since they still have wear
where I don't check every brick for like 10 seconds (yes I have done that
way to much) and now Im trying out something different to save time without sacrificing
quality. This is probs a bad explanation

Actually the explanation is very good. I have wondered the very same thing -
how to list used parts where the occasional one may be a bit more scratched up
then others. The problem is getting the wording right so that you dont to scare
people away from buying the parts because they may think that they will receive
damaged parts but you know that most all of them will be in good shape but at
the same time, when sorting, you dont want to spend to a lot of time with each
part checking for ones that are damaged just a bit more then others so the occasional
scratched one may get by you. The quite damaged pieces are usually easy to pick
out but others not so easy. I hope what I am saying makes cents (at least
a couple of).

Jim

Author:

TheBrickGuys

Posted:

Sep 7, 2022 22:07

Subject:

Re: Adult Appeal to Duplo?

Viewed:

39 times

Topic:

LEGO products

In LEGO, SylvainLS writes:

In LEGO, crazylegoman writes:

In LEGO, SomeRandomUser writes:

It's not frequent but I see adults buying Duplo sets for themselves.

Where? How do you know it's for themselves?

David

Because they ask for the package to have a big ‘Adult toys’ written on it?

I thought porno graphic topics were against forum rules and here you are, ruler
of the forums, with the power to banish any who dare post forum replies in all
caps and now you bring this trash talk into the sacred halls of the forum? SHOCKING!!

Jim.

PS. Did you hear the one about a priest, a politician and a Duplo fig...

Oh great, now I'll probably get banned for talking religion, politics and
for being a Lego hater.

Author:

TheBrickGuys

Posted:

Aug 31, 2022 01:29

Subject:

Re: Brick Storage

Viewed:

37 times

Topic:

Sorry everybody but I was contacted right away with a message so they were takin
quick. I wish I had more to go around - I apologize.

Best regards. Jim.

Author:

TheBrickGuys

Posted:

Aug 30, 2022 21:57

Subject:

Brick Storage

Viewed:

222 times

Topic:

We have got 7 of these:

95569c01 (Inv) Storage Brick 2 x 2
Gear: Storage

1 in red, 1 in blue, 1 in medium azure, 2 in dark pink and 2 in medium lavender.
They are all new and never used but because they are made of soft plastic they
have a little bit of surface scratchings from being moved around. We dont really
have a use for them so they have just been sitting around. They look like they
are getting bummed out because they dont have anything to do here and they would
like to be doing what they were made for, holding someone's Lego.

They retailed for $7.99 each (at least that is what the price sticker on the
bottom says) but we just want them to have a new home where they can be put to
good use. If anyone is interested we will be glad to send them to you free of
charge (providing you live in the US as overseas postage would be killer). Just
let us know if you are interested.

Jim.

Author:

TheBrickGuys

Posted:

Aug 29, 2022 19:46

Subject:

Re: I found a cool LEGO Life on Mars display case

Viewed:

34 times

Topic:

Announce

In Announce, popsicle writes:

In Announce, faro writes:

Anybody ever seen this. I bought a prominent auction platform about 2 years ago:

The file in your email to me, Farid, is still too small to do much with.

I'm interested in bringing-out (bettering) the actual displayed portion of
the retail display case. Need a larger file to do much more though. If you've
got it, send it.

A picture without the ceiling lights reflecting off the curved case would make
a world of difference in creating a better quality picture for upload.

Author:

TheBrickGuys

Posted:

Aug 25, 2022 16:34

Subject:

Re: Let's give away $100 to a fellow BL member!

Viewed:

30 times

Topic:

Contests