| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | calsbricks  | | Posted: | Nov 25, 2022 11:29 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 44 times | | Topic: | Problem | |
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| In Problem, 1001bricks writes:
| | In Problem, calsbricks writes:
| | Disappear after placing their orders. Nearly 13% of all orders from 0 feedback
buyers.
|
It's normal: you don't wish to implement auto checkout and instant payment.
And now another discussion; we already talked about this 2 years ago and you
were like "No I won't do it". Why posting though?
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Because the problem rate has rocketed.
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| Author: | calsbricks | | Posted: | Nov 25, 2022 09:20 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 38 times | | Topic: | Problem | |
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| In Problem, yorbrick writes:
| | In Problem, calsbricks writes:
| | In Problem, firestar246 writes:
| | In Problem, calsbricks writes:
| | In Problem, yorbrick writes:
| | In Problem, calsbricks writes:
| | In Problem, SylvainLS writes:
| | In Problem, calsbricks writes:
| | […]
| | So you want to exclude buyers without sufficient reviews from your store? Then
others should make sure that the potential buyer gets enough reviews to buy from
you as well.
I can only hope that these buyers mark your store as "least favorite".
|
Not really sure what has offended you but least favourite is a bit on the harsh
side isn't it?
|
Isn’t it exactly what you want: That BL automatically least favourite the 0-feedback
buyers from your store?
| | We are running a business and when we see a drastic increase
in npb's we feel it is something that needs to be looked at by BL.
|
|
The choice wou;ld be the stores if that is what they want. There has to be a
better way to deal with this which is fair and equitable on all sides. - the
current situation is not . At least if they were not allowed to buy from your
store until they established themselves as a genuine buyer they would not be
least favorite but now they get a completed npb and negative feedback and are
stop listed.
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So you don't want any new buyers at bricklink, unless other sellers deal
with them first until they are proven to be good enough to shop with you?
Maybe it is a good idea. Combined with fee changes. Sellers that allow new buyers
(necessary to keep the site alive in the long term) should get lower fees, offset
by higher fees for those that will only accept orders from established buyers.
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Not sure I agree with that. Fees are not the issue. Non-serious buyers are. At
present you can choose the countries you sell to you,can set your terms and your
prices all fine but you cannot decide who to sell to within the countries that
you serve other than negative feeback. So expand that a bbd let stores/businesses
choose - but penalise them for making a sensible business decision - not sure
that would go down well at all.
|
I don't see how it's sensible. If it's sensible, then just about
everyone should do it. Yet if everyone blocked new buyers from buying until they're
established, how are they going to get established? Boom, no new buyers can do
anything and you've just killed bricklink.
|
Your logic is correct however it is very unlikely that everyone would block 0
feedback buyers. Ours was just a thought - something needs to be done to deal
with these individuals who place an order and then disappear. We can block negative
feedback buyers and we can stop list who we choose. We can also not ship to certain
countries, make up our own terms and prices but we cannot prevent non-genuine
buyers from creating more work and then walking away from it - more thought needs
to be put into this.
|
You are expecting other sellers to deal with low feedback buyers until they are
good enough to meet your requirements. If low feedback bidders are that bad,
then sellers that deal with them to bring them up to the standard where you would
consider selling to them should be rewarded. And the simplest way to do that
is through a financial reward.
I imagine one of the big turn offs for new buyers is not being able to pay when
they have checked out, and worse still not knowing the total costs of their order.
The tool to solve that issue was already implemented and adopted by many stores.
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I understand your point but do not agree with your conclusions. Based on what
you say those of us who do not ship to certain countries should also be penalised.
The world is not like that yet- there needs to be a drastic improvement to ic
before we will entertain it and also a re-think on the onsite payment methods
which are associated with it.
Using your conclusions if a store doesnt offer certain items then they should
be penalised with h igher fees. The stores suffering from the spate of npb for
deadbeat non genuine buyers should not be panalised any more than they are now
with the wasted time and effort.
A genuine bl buyer who is starting out can easily get past the 0 feedback positon
- we did and so do thousands more. Why in heavens name would you want to penalise
a store for a deadbeat buyer.
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| Author: | calsbricks | | Posted: | Nov 25, 2022 08:57 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 32 times | | Topic: | Problem | |
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| In Problem, zorbanj writes:
| | Offloading the responsibility of vetting new users to other stores is not the
answer. I would rather have the NPB completion window reduced from the current
12 days as it ties up the inventory. 12 days is too long.
Also, many sellers don't bother completing NPBs, which allows these deadbeats
to continue ordering from other sellers.
In Problem, calsbricks writes:
| | Disappear after placing their orders. Nearly 13% of all orders from 0 feedback
buyers.
Have had a spurt of these over the last couple of months - IC is not the answer
for us we need another tool or option, perhaps where we can set a minimum feedback
level for a buyers first order - an option of course and that would allow stores
to cagreed. hoose rather than Bricklink.
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agreed
|
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| Author: | calsbricks | | Posted: | Nov 25, 2022 08:56 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 27 times | | Topic: | Problem | |
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| In Problem, alexwilcox writes:
| | In Problem, calsbricks writes:
| | Disappear after placing their orders. Nearly 13% of all orders from 0 feedback
buyers.
Have had a spurt of these over the last couple of months - IC is not the answer
for us we need another tool or option, perhaps where we can set a minimum feedback
level for a buyers first order - an option of course and that would allow stores
to choose rather than Bricklink.
|
I really don't understand why you haven't set up instant checkout.
|
14 different boxes and we did set it up when it was first introduced. There are
currently over 4000 of the 11000 stores who do not use it for one reason or another.
If you do and it works well for you great that isn't the case for us. It
currently generates about a 5% error rate on shipping and it doesn't deal
well with large lot orders. The terms and conditions for the onsite payment
methods are also unacceptable to us.
|
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| Author: | calsbricks | | Posted: | Nov 25, 2022 08:50 | | Subject: | Re: What to do about 0 feedba\ck buyers who ..... | | Viewed: | 33 times | | Topic: | Problem | |
|
| In Problem, firestar246 writes:
| | In Problem, calsbricks writes:
| | In Problem, yorbrick writes:
| | In Problem, calsbricks writes:
| | In Problem, SylvainLS writes:
| | In Problem, calsbricks writes:
| | […]
| | So you want to exclude buyers without sufficient reviews from your store? Then
others should make sure that the potential buyer gets enough reviews to buy from
you as well.
I can only hope that these buyers mark your store as "least favorite".
|
Not really sure what has offended you but least favourite is a bit on the harsh
side isn't it?
|
Isn’t it exactly what you want: That BL automatically least favourite the 0-feedback
buyers from your store?
| | We are running a business and when we see a drastic increase
in npb's we feel it is something that needs to be looked at by BL.
|
|
The choice wou;ld be the stores if that is what they want. There has to be a
better way to deal with this which is fair and equitable on all sides. - the
current situation is not . At least if they were not allowed to buy from your
store until they established themselves as a genuine buyer they would not be
least favorite but now they get a completed npb and negative feedback and are
stop listed.
|
So you don't want any new buyers at bricklink, unless other sellers deal
with them first until they are proven to be good enough to shop with you?
Maybe it is a good idea. Combined with fee changes. Sellers that allow new buyers
(necessary to keep the site alive in the long term) should get lower fees, offset
by higher fees for those that will only accept orders from established buyers.
|
Not sure I agree with that. Fees are not the issue. Non-serious buyers are. At
present you can choose the countries you sell to you,can set your terms and your
prices all fine but you cannot decide who to sell to within the countries that
you serve other than negative feeback. So expand that a bbd let stores/businesses
choose - but penalise them for making a sensible business decision - not sure
that would go down well at all.
|
I don't see how it's sensible. If it's sensible, then just about
everyone should do it. Yet if everyone blocked new buyers from buying until they're
established, how are they going to get established? Boom, no new buyers can do
anything and you've just killed bricklink.
|
Your logic is correct however it is very unlikely that everyone would block 0
feedback buyers. Ours was just a thought - something needs to be done to deal
with these individuals who place an order and then disappear. We can block negative
feedback buyers and we can stop list who we choose. We can also not ship to certain
countries, make up our own terms and prices but we cannot prevent non-genuine
buyers from creating more work and then walking away from it - more thought needs
to be put into this.
|
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