Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Heartbricker  | | Posted: | Aug 27, 2022 10:25 | | Subject: | Re: Need help with Stud.io | | Viewed: | 12 times | | Topic: | Help | |
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| | YES! it was the decorated part option! thank you so much! |
| Author: | Heartbricker | | Posted: | Aug 27, 2022 10:24 | | Subject: | Re: Need help with Stud.io | | Viewed: | 14 times | | Topic: | Help | |
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| In Help, SylvainLS writes:
YES! it was the decorated part option! thank you so much!
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| Author: | Heartbricker | | Posted: | Aug 26, 2022 06:54 | | Subject: | Re: Need help with Stud.io | | Viewed: | 21 times | | Topic: | Help | |
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| In Help, SylvainLS writes:
| | In Help, Heartbricker writes:
| | Looking to find part 72206c01 (Wheel 24 x 12 with Pin Hole with Fixed Black Rubber
Tire)
in the Stud.io program, it's been out for a while now but can't find
it in the program.
Is there a way to update the programs' inventory? or somehow add the part?
TIA
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It’s there.
Read the Help page: https://studiohelp.bricklink.com/hc/en-us/articles/8117942037911-Missing-parts
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or the Parts FAQ: https://forum.bricklink.com/viewtopic.php?f=6&t=6368
The part itself is not there, the program only shows hubcaps that fit the part,
i did enter the BL part number and also looked at all the wheel categories and
couldn't find it.
I might have to ask to add in the forum like the manual suggests.
Thank you.
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| Author: | Heartbricker | | Posted: | Aug 25, 2022 12:58 | | Subject: | Need help with Stud.io | | Viewed: | 53 times | | Topic: | Help | |
|
| Looking to find part 72206c01 (Wheel 24 x 12 with Pin Hole with Fixed Black Rubber
Tire)
in the Stud.io program, it's been out for a while now but can't find
it in the program.
Is there a way to update the programs' inventory? or somehow add the part?
TIA
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| Author: | Heartbricker | | Posted: | May 27, 2022 08:55 | | Subject: | Muppets display | | Viewed: | 154 times | | Topic: | My Own Creation | |
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| Made this to be in a display case in our shop,
Enjoy 😊
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| Author: | Heartbricker | | Posted: | Apr 1, 2022 17:47 | | Subject: | Re: Responsibility | | Viewed: | 62 times | | Topic: | Problem Order | |
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| In Problem Order, SylvainLS writes:
| | In Problem Order, Heartbricker writes:
| | […]
We heard a great humorous sentence this week:
"sometimes you're the windshield and sometimes you're the bug"
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|
LOVE IT! haha
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| Author: | Heartbricker | | Posted: | Apr 1, 2022 14:58 | | Subject: | Re: Responsibility | | Viewed: | 66 times | | Topic: | Problem Order | |
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| In Problem Order, zorbanj writes:
| | In Problem Order, rab1234 writes:
| | Unfortunately I'm not sure what your alternatives are.
|
Do nothing until a case is opened or a chargeback is filed in PayPal. Don't
respond to anything until right before the deadline. Appeal an adverse decision.
Be petty and drag this out.
| | If you ship it out, couldn't they just demand a return and you're back
in the same boat?
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Yes, and you might not get your stuff back.
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We like the idea of wasting their time just as they have ours (the eye for an
eye approach) but our general spirit is to remove negativity from our orbit as
fast as possible.
We're grateful that admin has taken swift action to prevent this from happening
to others.
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| Author: | Heartbricker | | Posted: | Apr 1, 2022 14:49 | | Subject: | Re: Responsibility | | Viewed: | 62 times | | Topic: | Problem Order | |
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| In Problem Order, rab1234 writes:
| | Usually I'm all in favor of refund and move on, but this one's a bit
ridiculous that they won't cover your PayPal fees on an attempted cancellation
of a $350 order. Unfortunately I'm not sure what your alternatives are.
If you ship it out, couldn't they just demand a return and you're back
in the same boat?
|
Again, this isn't a big deal for us, just cheesed that we put the work for
a parent with no compassion or sense of responsibility who's raising the
next generation in the same manner.
99.99% of our customers are grateful customers.
We heard a great humorous sentence this week:
"sometimes you're the windshield and sometimes you're the bug"
| |
In Problem Order, Heartbricker writes:
| | This was a 61 lot $350+ paid order that we already packed.
We were contacted by both mother and son, neither of them agreed to be responsible
for the mistake.
We offered to refund minus our PayPal fees, they declined.
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| Author: | Heartbricker | | Posted: | Apr 1, 2022 14:42 | | Subject: | Re: Responsibility | | Viewed: | 59 times | | Topic: | Problem Order | |
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| In Problem Order, jennnifer writes:
| | In Problem Order, Heartbricker writes:
| | This was a 61 lot $350+ paid order that we already packed.
We were contacted by both mother and son, neither of them agreed to be responsible
for the mistake.
We offered to refund minus our PayPal fees, they declined.
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'You fix our mistake at your expense!' Gee, that's nice.
Jen
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Yeah, this was a great opportunity for that mother to teach her kid to take responsibility,
instead she's enabling and validating it.
No compassion for small family business either.
Oh well, moving on 
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| Author: | Heartbricker | | Posted: | Apr 1, 2022 13:34 | | Subject: | Re: Responsibility | | Viewed: | 75 times | | Topic: | Problem Order | |
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| In Problem Order, Heartbricker writes:
| | This was a 61 lot $350+ paid order that we already packed.
We were contacted by both mother and son, neither of them agreed to be responsible
for the mistake.
We offered to refund minus our PayPal fees, they declined.
|
Bricklink Admin was very helpful and terminated the account,
We have a good stream of order and even though it hurts (our employees make good
wages, this is an hour to pack and an hour to return in addition to paypal fees),
it's the price of doing business and we can afford it- we're happy this
didn't happen to a user with less resources.
Hope everyone has a good weekend.
THB
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| Author: | Heartbricker | | Posted: | Apr 1, 2022 13:23 | | Subject: | Responsibility | | Viewed: | 248 times | | Topic: | Problem Order | |
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| This was a 61 lot $350+ paid order that we already packed.
We were contacted by both mother and son, neither of them agreed to be responsible
for the mistake.
We offered to refund minus our PayPal fees, they declined.
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| Author: | Heartbricker | | Posted: | Mar 29, 2022 09:47 | | Subject: | Re: ADMIN- No VAT form provided for UK order | | Viewed: | 44 times | | Topic: | Problem | |
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| In Problem, zorbanj writes:
| | You should have received it via email but you can also download it.
Click the "Download receipt" link - see attached photo.
In Problem, Heartbricker writes:
| | We just processed an order that came from the UK,
Bricklink collected VAT however we were not sent the corresponding VAT collection
document to affix to the box nor is it available to download on the order page.
What should we do??
we have been far less active in the forum lately, did we miss something?
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|
We just received a second payment notification email with a VAT form.
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| Author: | Heartbricker | | Posted: | Mar 29, 2022 09:46 | | Subject: | Re: ADMIN- No VAT form provided for UK order | | Viewed: | 44 times | | Topic: | Problem | |
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| In Problem, yorbrick writes:
| | In Problem, Heartbricker writes:
| | We just processed an order that came from the UK,
Bricklink collected VAT however we were not sent the corresponding VAT collection
document to affix to the box nor is it available to download on the order page.
What should we do??
we have been far less active in the forum lately, did we miss something?
|
You are not the first person saying this ...
https://www.bricklink.com/message.asp?ID=1334607
I wonder how many UK customers order from US sellers per day, and how many orders
will get caught up at customs because of it.
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We just received a second payment notification email with a VAT form.
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| Author: | Heartbricker | | Posted: | Mar 20, 2022 18:42 | | Subject: | Re: Is it unreasonable to ask for feedback? | | Viewed: | 52 times | | Topic: | Feedback | |
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| In Feedback, lestalbot13 writes:
| | Hi all,
Just wondering if I'm out of line here. I've got 100% positive feedback
and I pride myself on being a good buyer, I pay within minutes, I respond to
every message, and I have only ever had good interactions with sellers.
Sometimes a completed order will go weeks without the seller giving me (what
I hope will be positive) feedback. Is it unreasonable to ask them to provide
it before the order gets purged?
A recent interaction simply says "Deleted without reading" ... am I bothering
this seller? Just feels weird.
Thanks for any input
|
Not unreasonable at all!
We try to leave feedback for every order but with over 6,000 online orders we
sometimes miss, we try to go over the orders we missed every month or so.
If it is important for you as a buyer then we would much rather you asked us
as we aim to provide a good customer experience.
Best wishes and great week ahead.
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| Author: | Heartbricker | | Posted: | Feb 14, 2022 18:46 | | Subject: | Re: What would you do? | | Viewed: | 41 times | | Topic: | Selling | |
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| In Selling, popsicle writes:
| | I received an order earlier today from an address less than 2 miles from our
home. (It was a simple order totaling $50, containing a single minifig) Packaged
and invoiced within 10 mins. The newish-to-BL/new-to-us buyer, paid immediately
followed by “thanks, I just paid” comms. So the order was labeled and ready for
USPS drop-off within 20 mins of it being placed. I normally wait for other outgoing
packages at the end of the day to post. But as my daughter had a package awaiting
pick up, I figured I'd take the single package to the PO to grab her package.
I jumped into our truck with the package, started the truck only to pause staring
forward down the driveway, contemplating: The man only lives 6 minutes away,
shouldn’t I just drive to his home and place the package on his front doorstep?
How silly is it to drive the same distance to mail the package? He’ll likely
receive his order within 24 hours anyway, but still? I could file for a refund
for the $3.27 label, later?
It’s not the first time this scenario has play out though, as I’m certain
it has for some of you too.
Tell me what you’d do and I’ll tell you what I did...
-popsicle
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Happened a couple of times, since we pay our employees a very fair wage we wrote
the buyer that one of our employees can leave early and drop it off on the way
home and we'll use the shipping cost to cover the employee time OR mail it
and they can have it in a couple of days.
They always picked the first option and said it was more than reasonable to keep
the shipping fee.
We never had an issue BUT we made sure to get a picture taken of the package
by the door.
Best wishes
THB.
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| Author: | Heartbricker | | Posted: | Jan 25, 2022 11:20 | | Subject: | Re: unable to add to pending order | | Viewed: | 23 times | | Topic: | Problem | |
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| In Problem, bricklinklp writes:
| | In Problem, Heartbricker writes:
| | Were attempting to make a purchase in an instant checkout store.
-The first batch we checked out via 'leave order open and add later'
-the order is placed and in 'pending' status.
-We're attempting to place a second batch and instead of adding to the existing
order it will only place a new order.
Any help? Any ideas? anyone else?
Thank you.
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Happened to us a few times. It seems if you tried to check out but canceled at
some point, the subsequent orders will be treated as a new order.
I don't know how to fix it. Ask seller to combine shipping is a good option.
|
Please refer to our reply to janzenroth on why it's not a great option.
Thank you.
THB
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| Author: | Heartbricker | | Posted: | Jan 25, 2022 11:18 | | Subject: | Re: unable to add to pending order | | Viewed: | 26 times | | Topic: | Problem | |
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| In Problem, janzenroth writes:
| | I would ask the seller to combine both orders on one bill - This is easy enough
as adding a credit to the second order so that it is equal to zero and an additional
charge on the first one. That way you are only paying once (one time paypal
fee etc.)
It is not ideal, but it works.
Evan
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This is not a good option when sales tax is involved because we have to use the
onsite checkout in order for bricklink to collect the sales tax so both orders
will require onsite payment which raises the fees for the seller in 2 ways:
1- extra paypal transaction fee
2- since this order is over $500- the seller gets a reduced commission on any
dollar amount over the $500- if we placed a second order the seller would pay
full commission on the second order.
So this option would violate BL rules on tax collection, would violate tax rules
and would cost the seller more commission.
Thanks.
THB.
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| Author: | Heartbricker | | Posted: | Jan 25, 2022 08:41 | | Subject: | Re: unable to add to pending order | | Viewed: | 39 times | | Topic: | Problem | |
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| In Problem, Stellar writes:
| | In Problem, Heartbricker writes:
| | Were attempting to make a purchase in an instant checkout store.
-The first batch we checked out via 'leave order open and add later'
-the order is placed and in 'pending' status.
-We're attempting to place a second batch and instead of adding to the existing
order it will only place a new order.
Any help? Any ideas? anyone else?
Thank you.
|
Happened a couple times for me, but I thought it was because the seller disabled
VAT because our order was B2B inside EU, and then the second batch was showing
as placing a new order and it is what ended happening, but for you that can't
be the case...
Also I cleared the cart in between, first batch, cart filled (showing batch #2),
clear cart, fill cart again and no showing batch addition, so a second order.
Did you do those steps?
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Didn't work, tried clearing cart, logging out, logging in, then placing items
back in cart but it's showing as starting a new order.
I'm in the USA seller in Germany.
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| Author: | Heartbricker | | Posted: | Jan 24, 2022 19:07 | | Subject: | unable to add to pending order | | Viewed: | 108 times | | Topic: | Problem | |
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| Were attempting to make a purchase in an instant checkout store.
-The first batch we checked out via 'leave order open and add later'
-the order is placed and in 'pending' status.
-We're attempting to place a second batch and instead of adding to the existing
order it will only place a new order.
Any help? Any ideas? anyone else?
Thank you.
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| Author: | Heartbricker | | Posted: | Jan 12, 2022 12:09 | | Subject: | Re: TRYING TO VIEW MY INVENTORY | | Viewed: | 40 times | | Topic: | Help | |
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| In Help, popsicle writes:
| | In Help, ldwhnfk writes:
| | In Help, popsicle writes:
| | In Help, Thisoldtoyhouse writes:
| | I am trying to view my inventory, minifigures star wars in particular, and I
am not able to view them...any suggestions. I show 500+ in my inventory, but
when I go and attempt to view them, no items are shown...
harry
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https://www.bricklink.com/message.asp?ID=1322138
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Me too, I get an error message saying items not found
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It's currently being addressed. In the meantime, use the workaround supplied
by others: that is unchecking the tab shown below: https://www.bricklink.com/v2/mystore/management.page
It worked for me...
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Yeah! Thanks for the help!
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| Author: | Heartbricker | | Posted: | Jan 12, 2022 11:21 | | Subject: | Serious Technical Issues- Screenshot Attached | | Viewed: | 186 times | | Topic: | Technical Issues | |
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| Trying to find items in our inventory and it shows 'no items found'
You can see in this example on the screenshots:
1- Duplo Minifigures available in our shop to buy
2- the main inventory screen showing we have 142 Duplo Minifigs in 14 lots
3- when we try to edit our quantities the screen is showing 'No Items Found'
This is happening across a few categories (all the Duplo ones)
Please help! who should we contact?
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| Author: | Heartbricker | | Posted: | Jan 10, 2022 13:06 | | Subject: | Anyone else having issue loading shipstation? | | Viewed: | 101 times | | Topic: | Shipping | |
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| | Been on it trying to print shipping labels and it's not loading. |
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| Author: | Heartbricker | | Posted: | Dec 11, 2021 00:04 | | Subject: | Re: Organizational change in BrickLink | | Viewed: | 99 times | | Topic: | Administrative | |
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| In Administrative, BensBrickstore writes:
| | Hi Tanja,
Related to this, could you share anything regarding sales tax exemption for resellers
(and/or non-profits)? I believe in a previous forum thread around a year ago,
we were told that this would be implemented around Q1 2021, and now we are in
Q4, and I haven't heard an update (I could have missed an update, I don't
have time to visit the forums often).
Really looking forward to this, I think the lack of a sales tax exemption option
could be really hurting business for US sellers, and of course for BL, because
some potential buyers could be choosing to shop elsewhere. Rolling this feature
out could really help Bricklink compete with other marketplaces, including 2
other platforms that I think could be considered BL's direct competition,
both of which do offer sales tax exemption for resellers.
If/when there is any news to share it would be greatly appreciated if it could
be shared via email newsletter as well as on the forums.
Thank-you!
Erik (Ben's Brickstore)
In Administrative, CE_Tanja writes:
| | Hi macebobo,
Yes, we are aware that these are causing a lot of frustrations but they are some
of the compliance related issues that I referred to earlier. I know that the
team here has worked around the clock to support everyone in managing this, if
you have questions related to this, please write our helpdesk and we will be
happy to support you in any way we can.
In Administrative, macebobo writes:
| | In Administrative, CE_Tanja writes:
| | If you won't mind, please share an email with what you are mentioning above
reg. new implementations with me.
|
Tonya,
Take cover, incoming VAT/Sales Tax implementation complaints by the truckload.
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|
As a representative of a store that spends hundreds of thousands of dollars on
LEGO every year I can only support Erik’s point and tell you that we have shifted
a lot of our spending away from Bricklink because of its non-accommodation of
our tax exemption certificate.
~7% extra for tax we should be exempt from may seem like a small percentage but
it adds up to tens of thousands of dollars a year for us, it also compounds when
we shop overseas as we have to pay a steep currency conversion fee to PayPal
for that extra 7%.
Shifting money away from Bricklink sellers is a heart breaking decision for us
as we like to support small family businesses which would help support many afol
families and the Bricklink community.
Please help us get this done.
Best wishes.
The Heart Bricker crew
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| Author: | Heartbricker | | Posted: | Nov 28, 2021 09:54 | | Subject: | Re: Lot Limit of 3 exceeded | | Viewed: | 49 times | | Topic: | Help | |
|
| It means the seller doesn't want to sell more than 3 different items (which
we agree is ridiculous) this is not an issue with the website but more of an
issue with an individual seller with a ridiculous policy.
When you visit a shop, the amount of lots you can purchase will be stated in
the top right side, good idea to check before committing time to look at the
shop.
Plenty of seller will be happy to provide help when you contact them.
Best wishes.
In Help, CrazyJerry2 writes:
| | "Lot Limit of 3 exceeded..." What does this mean?? Why is it so difficult to
buy items on this website??
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| Author: | Heartbricker | | Posted: | Nov 23, 2021 09:58 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 88 times | | Topic: | Problem | |
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| In Problem, Stellar writes:
| | In Problem, peregrinator writes:
| | In Problem, Stellar writes:
| | In Problem, Heartbricker writes:
| | In Problem, peregrinator writes:
| | In Problem, peregrinator writes:
| | I just tested with a new cart for Heartbricker's store and I'm seeing
the same issue
|
That said it's possible the changes haven't propagated yet; I can check
tomorrow since I know what to look for.
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Yes please, really appreciate your help.
Let’s touch base tomorrow.
Thanks again
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I tried shortly after Russell posted and the bug was still there not letting
purchase with a warning.
But now I just opened the global cart and your store is good to shop, so seems
solved now!
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I see the same behavior - global cart works fine.
The one thing I didn't test was whether a cart started before the bug was
fixed would be good after the fix. Hopefully that's all worked out as well.
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I didn't modify the cart since the other day, so yeah, all should be fine
|
Thank you and everyone for helping out.
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| Author: | Heartbricker | | Posted: | Nov 22, 2021 22:40 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 93 times | | Topic: | Problem | |
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| In Problem, peregrinator writes:
| | In Problem, peregrinator writes:
| | I just tested with a new cart for Heartbricker's store and I'm seeing
the same issue
|
That said it's possible the changes haven't propagated yet; I can check
tomorrow since I know what to look for.
|
Yes please, really appreciate your help.
Let’s touch base tomorrow.
Thanks again
|
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| Author: | Heartbricker | | Posted: | Nov 22, 2021 12:21 | | Subject: | Buyers unable to check out- Major issue. | | Viewed: | 148 times | | Topic: | Technical Issues | |
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| We posted about the issues with the global cart over the weekend.
Now we're getting buyers saying that even without using the global cart feature;
they are checking out and (from a buyer): "I placed the order and the cart disappeared
like it was accepted. However, the order is not showing on the purchase list."
This has been the a very slow weekend order wise with over a dozen buyers complaining
that they haven't been able to checkout, those were regular buyers so they
figured it was a glitch but can't imagine how many buyers just assumed we
do not cater to their region.
Anyone else have these issues?
Has anyone heard anything regarding when this will be fixed?
Any indication that the checkout issue is also known? (Admin acknowledged they
were working on the global cart issue on friday).
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| Author: | Heartbricker | | Posted: | Nov 21, 2021 18:20 | | Subject: | Re: Re: Store: Play Brick | | Viewed: | 57 times | | Topic: | Help | |
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| In Help, swissair writes:
| | Good day,
I'm just restocking the parts.
With kind regards
Sascha Spira
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You have over a billion parts?!?! respect!
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| Author: | Heartbricker | | Posted: | Nov 21, 2021 18:17 | | Subject: | 'Technical Error' troubleshoot / workaround | | Viewed: | 120 times | | Topic: | Technical Issues | |
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| We had a few buyers reporting they got 'technical Error' message while
trying to checkout.
One user discovered a workaround to bypass this issue:
They submitted a 'request for quote' request instead of an order at checkout
and then accepted the quote we provided which generated the order without issue.
Hopefully this helps some sellers and buyers connect until the issue is fixed.
Best wishes to all.
THB
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| Author: | Heartbricker | | Posted: | Nov 21, 2021 18:12 | | Subject: | Re: Is the site down? | | Viewed: | 47 times | | Topic: | Technical Issues | |
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| In Technical Issues, Boomsgirl writes:
| | I’ve been trying to purchase bricks from a couple different stores and keep getting
an error that says technical issue. It won’t allow me to complete my purchases.
|
We've been getting multiple report of similar nature,
One buyer found a workaround and submitted a 'request a quote' and accepted
the quote once we quoted the shipping cost- it'll only work in stores that
accept quotes i guess.
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| Author: | Heartbricker | | Posted: | Nov 19, 2021 20:00 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 70 times | | Topic: | Problem | |
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| In Problem, Admin_Russell writes:
| | In Problem, Heartbricker writes:
| | We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
|
Thanks for the report. This bug has been addressed and a fix will be deployed
next week.
|
Awesome!
Thank you.
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| Author: | Heartbricker | | Posted: | Nov 19, 2021 20:00 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 38 times | | Topic: | Problem | |
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| In Problem, legoman77 writes:
| | In Problem, Heartbricker writes:
| | Admin; please help, potentially serious bug
|
John P
|
Now THAT’s a serious bug 😂
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| Author: | Heartbricker | | Posted: | Nov 19, 2021 18:08 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 53 times | | Topic: | Problem | |
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| In Problem, Heartbricker writes:
| | We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
|
Hey everyone,
Thanks for letting us know,
The workaround is to go buy the items directly in the shop and NOT use the 'global
shopping cart' feature- that seems to be the workaround.
This has been plaguing us all day, we're up to buyer from 7 states (including
our own).
We imagine many other shops may be experiencing it and the buyers might look
elsewhere without inquiring.
So far the consensus is that it is a bricklink bug in the 'global cart'
feature.
Wish we had any reply or indication that this is being worked on but so far we
haven't heard anything, hopefully it gets fixed soon as we're entering
the busiest time of the year.
Thank you,
The Heart Bricker Crew
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| Author: | Heartbricker | | Posted: | Nov 19, 2021 15:55 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 52 times | | Topic: | Problem | |
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| In Problem, par016 writes:
| | In Problem, peregrinator writes:
| | In Problem, Heartbricker writes:
| | That actually helps a lot!
Hopefully it gives admins an answer on how to fix.
Thank you!
|
NP - hopefully your customers can work around it. It also explains why people
responding to your initial post were getting different results.
|
Yup can confirm, that I show the same error when accessing my cart from BrickLink
and not directly in your store.
-Pete
|
Yup, thanks for the help!
we get a steady stream of orders anyways because of our store's size but
i can only imagine how this impacts other shop out there that are losing business
without even realizing it.
Best wishes,
THB.
|
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| Author: | Heartbricker | | Posted: | Nov 19, 2021 14:52 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 51 times | | Topic: | Problem | |
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| In Problem, peregrinator writes:
| | OK - it *is* a bug. It's an issue on the global cart page that does not happen
on the store cart page. I just tried it with the lot you pointed out, quantity
of 2, and I get the error on the global cart page but *not* on the store cart
page.
Hope this helps.
In Problem, peregrinator writes:
| | The only thing I can think of is that no shipping methods are available due to
weight or volume but I would find it hard to believe that it would crop up all
of a sudden for a store with your sales volume.
In Problem, Heartbricker writes:
| | In Problem, Heartbricker writes:
| | In Problem, Heartbricker writes:
| | We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
|
Received a similar complaint from a buyer in Massachusetts, this is a lot that
we sold many times with NO issues.
we have not gotten any response from BL.
If this is happening to us then it is happening to many other sellers without
them knowing it, we are still getting other orders coming through.
Would love to get help on this.
TIA
|
|
|
|
That actually helps a lot!
Hopefully it gives admins an answer on how to fix.
Thank you!
|
|
| Author: | Heartbricker | | Posted: | Nov 19, 2021 14:37 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 69 times | | Topic: | Problem | |
|
| In Problem, Heartbricker writes:
| | In Problem, Heartbricker writes:
| | We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
|
Received a similar complaint from a buyer in Massachusetts, this is a lot that
we sold many times with NO issues.
we have not gotten any response from BL.
If this is happening to us then it is happening to many other sellers without
them knowing it, we are still getting other orders coming through.
Would love to get help on this.
TIA
|
|
|
|
| Author: | Heartbricker | | Posted: | Nov 19, 2021 14:20 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 46 times | | Topic: | Problem | |
|
| In Problem, par016 writes:
| | In Problem, Heartbricker writes:
| | In Problem, Heartbricker writes:
| | We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
|
Received a similar complaint from a buyer in Massachusetts, this is a lot that
we sold many times with NO issues.
we have not gotten any response from BL.
If this is happening to us then it is happening to many other sellers without
them knowing it, we are still getting other orders coming through.
Would love to get help on this.
TIA
|
I can see if it's affect NY if you want to tell me what lot is in question?
-Pete
|
In one case it involves lot # 177256006 - we've been selling it no problem
for a while.
Thank you.
|
|
| Author: | Heartbricker | | Posted: | Nov 19, 2021 14:04 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 60 times | | Topic: | Problem | |
|
| In Problem, Heartbricker writes:
| | We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
|
Received a similar complaint from a buyer in Massachusetts, this is a lot that
we sold many times with NO issues.
we have not gotten any response from BL.
If this is happening to us then it is happening to many other sellers without
them knowing it, we are still getting other orders coming through.
Would love to get help on this.
TIA
|
|
| Author: | Heartbricker | | Posted: | Nov 19, 2021 12:05 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 79 times | | Topic: | Problem | |
|
| In Problem, Teup writes:
| | In Problem, Heartbricker writes:
| | We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
|
I can't explain that message but ask anyway what precisely your buyer has
in their cart, and see if you can reproduce an error with that cart. Maybe there's
like a square kilometer sticker sheet because someone made a mistake entering
dimensions or who knows what  There are 54 lots, maybe one of them is acting
up. It would explain why other orders to Ohio are fine while this one isn't.
|
We do not have IC, only onsite payment so everyone gets an invoice so i'm
not sure what would cause this because even if it was a size issue then it shouldn't
matter when you send manual invoices.
|
|
| Author: | Heartbricker | | Posted: | Nov 19, 2021 12:02 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 73 times | | Topic: | Technical Issues | |
|
| In Technical Issues, Stellar writes:
| | In Problem, Heartbricker writes:
| | We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
|
This is a very serious problem for you, the cart page doesn't let you go
to the store as the buttons are disabled.
You are the only US store in my carts lists with this problem, the others show
everything correctly...
If I go to the store I can checkout
|
Yea, we definitely ship to Spain, not sure why you get this message.
If this happens to us is might happen to other sellers and non of us would know
we lost business.
|
|
| Author: | Heartbricker | | Posted: | Nov 19, 2021 11:59 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 54 times | | Topic: | Problem | |
|
| In Problem, psusaxman2000 writes:
| | In Problem, Heartbricker writes:
| | In Problem, PapaPearson writes:
| | I'm in Ohio...I went to your store and made a cart and went to check out,
I didn't see a message that said you couldn't ship to Ohio.
|
Thank you,
This helps.
All our invoices are sent manually, no IC.
We do have onsite payment set up and have many orders from OH regularly.
The order consists only of parts and no sets.
It might be something in the user's setting.
Thank you.
The Heart Bricker.
|
Is it a new user? Do you have your store options setup where new users can only
use IC? If this is the case, they will never see the Invoice shipping option
and hence now shipping options available. I had this not to long ago. Under
store management you will see the setting.
|
We only have onsite payment, no IC, the box is checked off anyways.
|
|
| Author: | Heartbricker | | Posted: | Nov 19, 2021 10:07 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 80 times | | Topic: | Problem | |
|
| In Problem, PapaPearson writes:
| | I'm in Ohio...I went to your store and made a cart and went to check out,
I didn't see a message that said you couldn't ship to Ohio.
|
Thank you,
This helps.
All our invoices are sent manually, no IC.
We do have onsite payment set up and have many orders from OH regularly.
The order consists only of parts and no sets.
It might be something in the user's setting.
Thank you.
The Heart Bricker.
|
|
| Author: | Heartbricker | | Posted: | Nov 19, 2021 09:22 | | Subject: | Re: Admin; please help, potentially serious bug | | Viewed: | 134 times | | Topic: | Problem | |
|
| In Problem, Heartbricker writes:
| | We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
|
|
|
|
| Author: | Heartbricker | | Posted: | Nov 19, 2021 09:20 | | Subject: | Admin; please help, potentially serious bug | | Viewed: | 520 times | | Topic: | Problem | |
|
| We just got a message from a domestic buyer (Ohio ) who sent us a screenshot
of their cart with a message that our shop doesn’t support shipping to Ohio.
We ship to Ohio almost every day (here on Bricklink )
Please help,
This can potentially block many buyer and sellers from conducting business here.
Please help,
The Heart Bricker crew
|
|
| Author: | Heartbricker | | Posted: | Nov 6, 2021 20:22 | | Subject: | Re: Your next contest! | | Viewed: | 52 times | | Topic: | Contests | |
|
| In Contests, popsicle writes:
| | Contest prize is this 14-year-old minifigure.
New, never assembled, with weapon
Don’t be too hard on him, he's just the Driver
Contest: Post the correct number of headgear in the vase shown below.
Contest rules are few...
* One post per day per member, no limit to number of entry-days.
* Entry must be made as a reply to this contest post.
* Monkeying around is encouraged 
* First correct answer, wins!
As per the usual, we’ll cover the shipping cost (free shipping) domestically.
Members outside of the US (worldwide) are welcome to participate if you can offer
a US shipping address should you win. Any address within the US will do: friends,
family, fellow BL member, etc.
Enjoy!
~Christman Family
|
280
Should I win; I’d like you to give it to any kid you see at the LEGO store on
your next visit - make your best judgment as to which kid seems worthy 🤓
|
|
| Author: | Heartbricker | | Posted: | Nov 3, 2021 10:03 | | Subject: | Re: Parrots or Purveyors... | | Viewed: | 42 times | | Topic: | General | |
|
| In General, cosmicray writes:
| | In General, popsicle writes:
| | There are members (ever-present here) in the forum, that consistently chime-in
with advise for others, most of whom are brand new to the site. These low experienced
(vis-à-vis transactional feedback) members read that of the more experienced
member to then regurgitate the information opportunistically, often without a
full understanding of the info. Which leads to a lot of misinformation being
dispensed to new members whom naturally swallow it wholesale.
I my experience, misinformation or half truths are far more detrimental to that
of having no information.
Not naming names, but to those whom might fit this descriptor, please self-reflect
a little. It's admirable that you're trying to help, but maybe moderate
somewhat. Know your limits.
Thanks
|
There appear to be, an atypical number of people who are looking for a new way
to prosper/survive in the current economy. They are ready to abandon all that
they have done before, and strike out into uncharted territory. They come here
to ask, like some of us are going to bequeath upon them wisdom from the mount.
I am reminded of a line from a move, but the name of the movie escapes me at
present ...
You want the truth ? You can't handle the truth !
Selling LEGO can be profitable, but there are sacrifices to be made (in both
time and living accommodations). Trying to convey the true picture, to someone
newly arrived, could be like dashing their hopes. I wish them well, but it isn't
always going to work (like they dream it might).
Nita Rae
|
+100! Well stated.
Might also be a generational issue; I have siblings that are 15 years younger
and their approach to achieving their goals is entirely different than what I’ve
grown up with; both have decided to become professionals (one in the equities
market and the other in nutrition) however; instead of taking professional or
academic courses- they have chosen to open social media pages and dispense information
and advice.
To my surprise; both are experiencing success and are even approached by followers
on their social media pages asking them to mentor/teach. The people who ask to
mentored are well aware of my siblings lack of formal/academic education in
their respective subjects yet are willing to shell out money for the advice/lessons.
While I am supportive and happy of their success; I feel extremely conflicted
as their paths go against everything I was thought to do in order to achieve
success (study hard, don’t take shortcuts, never be too confident to believe
that you know everything, hard work being more sustainable than luck…).
I can’t help but thinking that maybe a generation that was always told that they
can be whatever they want if they only believe in themselves were set up to fail
since no one ever told them that it’s a little more complicated than just “believing
in yourself”.
I’d like to think that the old advice I received would stand the test of time
but I also don’t want to see my siblings fail even though they have taken some
major shortcuts…
|
|
| Author: | Heartbricker | | Posted: | Nov 2, 2021 21:41 | | Subject: | Re: Parrots or Purveyors... | | Viewed: | 53 times | | Topic: | General | |
|
| In General, popsicle writes:
| | There are members (ever-present here) in the forum, that consistently chime-in
with advise for others, most of whom are brand new to the site. These low experienced
(vis-à-vis transactional feedback) members read that of the more experienced
member to then regurgitate the information opportunistically, often without a
full understanding of the info. Which leads to a lot of misinformation being
dispensed to new members whom naturally swallow it wholesale.
I my experience, misinformation or half truths are far more detrimental to that
of having no information.
Not naming names, but to those whom might fit this descriptor, please self-reflect
a little. It's admirable that you're trying to help, but maybe moderate
somewhat. Know your limits.
Thanks
|
I always cringe when I see Bricklink users request and dispense tax advice to
other users; much of it is utterly wrong or speculative, seems like the last
thing you should ask for free advice from a non tax professional.
We get asked at least once a month by new local sellers if they can come over
to see how our shop is set up and how we manage such large inventory (most of
them condition making a purchase on such visits) we politely explain that our
shop is not set up for walk in traffic (insurance wise) and we run it from a
residential property (that is licensed for our business purposes) and explain
that just like they might not let a stranger into their residence- neither do
we. Being a store that pays an honest wage, spending time mentoring a seller
is also costly for us though we have given advice when asked by sellers we’re
friendly with and never given tax advice or any advice on a subject we’re not
familiar with.
Long story short; definitely agree with your sentiments but would also add that
one who requests advice from a stranger is at least 50% to blame if it backfired.
That being said, many wise and established individuals have fallen victim to
the lure of a seemingly well put together smart individual that they never vetted.
Ever heard of Elizabeth Holmes ? 😂
|
|
| Author: | Heartbricker | | Posted: | Nov 2, 2021 09:12 | | Subject: | Re: Feedback getting boring? | | Viewed: | 66 times | | Topic: | Feedback | |
|
| In Feedback, i_r_on writes:
| | In Feedback, Heartbricker writes:
| | We're offering humorous feedbacks to anyone interested.
Simply request one in the message bubble when placing your order and we'll
come up with something.
examples attached.
|
What's the added value to the usual Lego brick purchasing?
|
Same as the regular feedback; zero value
|
| Author: | Heartbricker | | Posted: | Nov 1, 2021 18:25 | | Subject: | Feedback getting boring? | | Viewed: | 225 times | | Topic: | Feedback | |
|
| We're offering humorous feedbacks to anyone interested.
Simply request one in the message bubble when placing your order and we'll
come up with something.
examples attached.
|
|
|
| Author: | Heartbricker | | Posted: | Oct 12, 2021 20:38 | | Subject: | Re: TAXES | | Viewed: | 103 times | | Topic: | Off Topic | |
|
| In Off Topic, galeatter writes:
| | our fine federal govt has thrown in a rule for paypal or similar users. Used
to be a cap of $20,000 of goods and services would trigger a 1099. As of Jan
1 2022 it is now $600.00 Probably not going to affect me finacially just going
to be a huge pain in the butt doing all the paper work to show costs of doing
my lego business. Anyone else just seeing this information? Don't want
others to be shocked at tax time. Thank you Joe.
|
These rules have been set long before the current administration took over, you
keep putting these messages both here and on other forums hoping to bait people
into political debate- you have constantly been given the facts which show that
you are obviously wrong so you ignore facts and try posting somewhere else.
What’s the matter? You annoyed your friends and family with political debates
so you moved on to engage strangers?
LEGO is our ‘Happy place’ - don’t soil it with political digs.
This is coming from someone who despises both political parties with the same
vigor; you just sound like some brain washed cult drone.
Peace
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USA, New Jersey
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