Discussion Forum: Messages by Teup (6600)
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 Author: Teup View Messages Posted By Teup
 Posted: Jan 28, 2022 06:20
 Subject: Re: Need some help with instant checkout
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 Topic: Help
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In Help, Bricks_And_More writes:
  Finally set my mind to do the instant checkout thingy

Since Bricklink has no test function for this(as far if I know), could someone
place a bogus order, without checking out, to see if it works and if it's
correct?

Would appreciate it!

Regards,
Henk

- At first glance, lettermail and boxed parcels NL seem to be calculated correctly!

- You're allowed to make a separate account for the specific purpose of testing
your store

- Be aware that Bricklink centimeters are not real centimeters That is, Bricklink's
volume calculation is extremely optimistic. I have set letter shipment method
to 20 x 21 x 2.8cm, which is less than half the real max volume, but from trial
and error, it seems to amount to the same thing.
 Author: Teup View Messages Posted By Teup
 Posted: Jan 28, 2022 04:23
 Subject: Re: Just a thoought
 Viewed: 59 times
 Topic: General
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In General, calsbricks writes:
  On the other hand eliminating a large part of the market based purely on payment
method does not make good business sense. You can collect the sales tax in a
more conventional method - like bill us for it., or is that too difficult .


I am unsure whether or not the modern system should be compatible with offsite
payment methods, but on the topic of eliminating parts of the market because
of payment methods: We already know Bricklink is extremely comfortable with doing
that. They don't even do the most obvious and straightforward thing they
have to do: Simply add more onsite payment methods - iDEAL, Klarna, Giropay,
Bancontact... They are losing a whole lot of business because consumers don't
see the payment methods they're familiar with and trust (I know, because
they come to my webshop ) .

It took the BrickOwl admin a day, maybe a couple of days to implement them. It
took me 15 minutes to add them to my webshop. Bricklink has been wanting to add
them for several years now and has still not succeeded..... clearly, with Bricklink
not even doing the most obvious, no-loss, first thing they can do, I don't
see a point in discussing the more complicated stuff...

Yes, I'm going to be a broken record on onsite payment methods until the
day Bricklink has finally succeeded (= pressed "ok" in Stripe)
 Author: Teup View Messages Posted By Teup
 Posted: Jan 27, 2022 10:40
 Subject: Re: How to upload 71741-1 for partout?
 Viewed: 32 times
 Topic: LEGO products
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In LEGO, beaverbrick writes:
  
  Today I decided to try and figure out BrickStore. Not precisely to solve the
(still unsolved!! Bricklink come on!) problem of parting out large sets but for
a slightly different purpose. I'm looking to see if I can do a part-out of
a set into an existing bsx file. I'm having a hard time with the last step
above - what exactly do I copy from my inventory and how? My inventory list doesn't
match the much shorter set inventory list of course.. and why is comments relevant
for consolidating? Isn't that just about the lot ID? I would expect I have
to add the lot IDs from my inventory to the set inventory list somehow, and add
my existing quantities to the quantity in the set, then export that new amount
with correct lot ID? Is that wrong or right and if right how exactly do I do
that? BrickStore is pretty tough to understand if you've never worked with
it or any of its previous iterations before

  and why is comments relevant for consolidating?

Comments is relevant for consolidating as that is one of the fields that BrickLink
uses in order to consolidate e.g. if you had 2 lots that were identical except
for different comments, you would end up with 2 separate lots in your inventory.

  I would expect I have to add the lot IDs from my inventory to the set inventory list somehow, and add my existing
quantities to the quantity in the set, then export that new amount with correct lot ID?

BrickLink takes care of all that for you during the upload process.

  what exactly do I copy from my inventory and how?

In BrickStore;
If you have't already, import your store inventory.
You need to have your store inventory file open.
Then from your parted-out file, on the Edit menu select 'Copy Values from
Document'.
A pop-up will appear showing a list of all the open files. Select your inventory
file from the list and hit Next.
You will then see a list of all the fields that you can copy.
Set the Comments field to Copy.
Make sure you set the other fields to Ignore.
Hit Finish.

This will copy all the comments from your store inventory to the parted-out file
(where parts match of course), allowing BrickLink to consolidate correctly.

Hope this helps

Aha I see, thanks! So it's creating a lot-id-less XML update and Bricklink
handles consolidating same as with an on-site part-out, so no need to gather
the lot ids from the inventory. I just noticed those options on the upload screen.
Haven't paid attention to them before as I've only been using these XML
updates to target specific lots.

And thanks for pointing out that copy feature, there's zero chance I would
have found that on my own

I was trying out BrickStore today not for this part-out problem specifically
(although I will in a few months, still have 20 Ninago City Gardens sitting around
) but to use it for some offline inventory management for a stock of parts
that is not connected to any Bricklink shop. As far as I can see, doing part-outs
into that stock bsx file entails nothing more than just Ctrl+C Ctrl+V (unless
I'm missing something).

Only thing is the price guide keeps showing up in USD even though I set the default
currency to EUR.. and I can't see whether or not it includes VAT.. (I know
this issue was addressed because I raised it, and resolved, I just haven't
looked at the result of that discussion until now)


  
  8. Final check that you're happy with the data (everything has a price etc.)
9. Select item 1, scroll down to e.g. item 500, shift-click to select all items
from 1 to 500.
10. Export to BrickLink Mass-Upload XML to Clipboard.
11. Open BrickLink - Inventory - Upload.
12. Paste the XML into the upload box.
13. Set your consolidate options (old or new pricing etc.)
14. Verify File.
15. BrickLink will check the data and show you what it will upload (or any errors).
16. Once that batch has uploaded, go back through steps 9 to 15, selecting items
501 to 1000, 1001 to 1500 etc.
 Author: Teup View Messages Posted By Teup
 Posted: Jan 27, 2022 06:16
 Subject: Re: How to upload 71741-1 for partout?
 Viewed: 51 times
 Topic: LEGO products
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In LEGO, beaverbrick writes:
  In LEGO, Teup writes:
  In LEGO, beaverbrick writes:
  In LEGO, MXbricks writes:
  I have a problem with parting out 71741 NINJAGO City Gardens. When I try to verify
the items in the partout screen, it takes so long that server gateway times out.
I get error #504 gateway time-out. I was wondering if somebody has a solution
for this or a workaround.

Greetings Max

This issue comes up a lot in the forums... there's an additional note added
to the set (see pic).

Basically, you need to upload in smaller chunks.
If you use software like BrickStore, I'd recommend using that. If you do
it through the BrickLink part out screen you have to select/deselect an awful
lot of checkboxes.

  IMO that note is an embarrassment to Bricklink. No person is going to spend over
30 minutes clicking checkboxes. It would look better if the message would simply
say it's a known issue, they're working on it, and that you should use
third party software.

Yeah, having to click hundreds of checkboxes individually is beyond silly.

  I'm also interested in this set and a few days ago I actually sent a message
to the helpdesk asking for an ETA on the fix. This has been an issue for years
now, I really do hope a fix is around the corner, especially as LEGO sets are
gradually getting bigger and this many lots will become increasingly common.
Adding stock is really core functionality of a Lego selling platform, so they
better get their act together.

I have no experience using BrickStore, in case Bricklink will keep on not giving
a damn, could anyone tell me what the easiest route will be to parting it out
through BrickStock? Can I get it to generate an upload XML for the updated lots?
I suppose I would have to read an export of my existing inventory into it so
it can consolidate?


A very basic guide...

1. Import your store inventory (for use later).
2. Import the set inventory into a different tab; setting import options as desired.
3. Sort the set inventory by Status.
4. Scroll to the bottom and delete any counterparts, extras and/or alternate
items you don't want.
5. Select all and consolidate lots (so you don't have duplicate lots).
6. Select all and set prices to e.g. BL's 6 month average.
7. Copy Values from Document... copy comments, remarks etc. from your inventory
that was imported earlier. Make sure to copy comments as BL uses this field
for consolidating lots.

Today I decided to try and figure out BrickStore. Not precisely to solve the
(still unsolved!! Bricklink come on!) problem of parting out large sets but for
a slightly different purpose. I'm looking to see if I can do a part-out of
a set into an existing bsx file. I'm having a hard time with the last step
above - what exactly do I copy from my inventory and how? My inventory list doesn't
match the much shorter set inventory list of course.. and why is comments relevant
for consolidating? Isn't that just about the lot ID? I would expect I have
to add the lot IDs from my inventory to the set inventory list somehow, and add
my existing quantities to the quantity in the set, then export that new amount
with correct lot ID? Is that wrong or right and if right how exactly do I do
that? BrickStore is pretty tough to understand if you've never worked with
it or any of its previous iterations before

  8. Final check that you're happy with the data (everything has a price etc.)
9. Select item 1, scroll down to e.g. item 500, shift-click to select all items
from 1 to 500.
10. Export to BrickLink Mass-Upload XML to Clipboard.
11. Open BrickLink - Inventory - Upload.
12. Paste the XML into the upload box.
13. Set your consolidate options (old or new pricing etc.)
14. Verify File.
15. BrickLink will check the data and show you what it will upload (or any errors).
16. Once that batch has uploaded, go back through steps 9 to 15, selecting items
501 to 1000, 1001 to 1500 etc.


Sounds like a lot of steps, but it's pretty easy and pretty quick, especially
if you like your keyboard shortcuts
 Author: Teup View Messages Posted By Teup
 Posted: Jan 26, 2022 16:22
 Subject: Re: Is this a scam attempt or an Extorsion?
 Viewed: 115 times
 Topic: Problem Order
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In Problem Order, SezaR writes:
  Just saw this.
I already received a negative feedback from this buyer and there is nothing to
be done for this order but I thought other sellers wanted to know what headache
I had and decide to stoplist him (or not) based on what happened.

  I spend thousands of dollars a year on eBay and other collector sites buying
and selling on eBay and when someone orders an expensive item like this one and
when someone spends $540 (includes customs tax)you don't ship their item
in a flimsy beat up amazon box that it barely fits in with no cushioning to protect
it. This was a gift for my son who had to wait weeks for it to arrive and was
upset that it was broken so I ordered the same wheel from eBay when a seller
is careless in sending something the right way the 1st time I'm not going
to wait weeks in hopes that they might actually send a replacement part.

He ordered on 26th dec.
He paid on 29th dec.
I shipped on 5th January.
Based on the tracking, the package was received on 13th January. So he received
the package 15 days after he paid. See attached.
Based on my terms, it takes between 2-3 weeks for the package to be delivered
after it is paid.

So the buyer felt 15 days waiting for package sent from Canada to Germany as
like "weeks" and decided to order it from Germany!

I am not sure what "might" and "hopes" can mean here:
I'm not going to wait weeks in hopes that they might actually send
a replacement part.


but when the order was shipped, I sent a notification that if there is a problem,
please let us know. This is the most natural thing to do.

I believe (if I recall right) that consumers usually have an obligation to at
least let a business correct a mistake in a reasonable time frame. You were given
exactly no time frame at all. As for feedback, of course, everyone can leave
whatever feedback they wish at any time, but when it comes to customer service
and refunds, buyers do have obligations in the process too.

But it was a good move to link to the forum post in your feedback, so everyone
can see magical writer has magically disappeared when asked about pictures
 Author: Teup View Messages Posted By Teup
 Posted: Jan 25, 2022 13:39
 Subject: Re: Been away a full year, what's new?
 Viewed: 68 times
 Topic: General
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In General, MidwestBrick writes:
  In General, SylvainLS writes:
  In General, MidwestBrick writes:
  […]
Very helpful information and thank you for the post. I will have to track down
this session if it was recorded and available for re-watching.

Here it is: https://www.bricklink.com/message.asp?ID=1321609

Perfect timing. I have a meeting coming up that I'm not a part of but have
to sit on so this will help pass the time!

It's about EU VAT so it won't be relevant to you, but maybe it's
interesting to see some of it anyway. As a result of that session, the idea was
to have such sessions more often, about various topics. Even though the session
didn't lead to any improvements, Bricklink's new attitude of honesty
- acknowledging things are not ideal and that it simply doesn't have the
ability to do better in the short term was very refreshing and to me. One of
the best things that happened on Bricklink in a while!
 Author: Teup View Messages Posted By Teup
 Posted: Jan 25, 2022 09:45
 Subject: Re: Been away a full year, what's new?
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 Topic: General
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In General, MidwestBrick writes:
  Happy 2022 everyone. 2021 was very busy for my family and I as we built a new
house and moved to a new area as well do i had to shut down the store in Feb
2021 to start packing everything up. There were plenty of delays in the home
building and overall a great experience but also an exhausting one too.

Just checking in to ask if someone is able to summarize what is new on BL from
early 2021 until now. Any big new develops or changes on how things are done
or is it pretty much the same as before? The last big thing I recall is implementing
the tax per sale based on the state making the purchase. Also, anything that
deals with international processes can be left of any summary. I only sell domestically.


Hope all is well with everyone. I built my new Lego room all by myself and am
very pleased with how it has turned out. Everyday I'm putting in the work
to get organized more and more and although I could probably open later this
week, I want to put in some more improvements so picking orders csn be sped up
even more than I had it organized prior which takes further planning and organizers.

Thank you in advance to anyone that responds to this too.

Business as usual, except that Bricklink now has a CEO from LEGO and LEGO wants
to have video sessions with the users with 'some' frequency, on hot topics
that arise or otherwise. The first session was at least refreshing. So hopefully
some long overdue things will finally start moving in the coming months/years..
 Author: Teup View Messages Posted By Teup
 Posted: Jan 24, 2022 09:49
 Subject: Re: Still a lot of cancelled payments......
 Viewed: 52 times
 Topic: Technical Issues
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In Technical Issues, Teup writes:
  I'm still having lots of cancelled payments on Stripe. Mostly from American
users, but also some European. There is one user who made 3 attempts in one day,
and did not end up placing an order. Every unsuccessful payment seems to say
"a check-out session has expired".

I receive payments for my own webshop through the same channel, and while I have
more orders, I have maybe one unsuccesful payment per month there.

I've tried to reach out to the buyers but most have not responded. Two told
me it was indeed intentional, but I still worry about the ones that didn't
respond, as there are quite many of these attempts. This could be a real problem,
right..?! Is it because of that last page that Bricklink has where you have to
(redundantly) confirm your payment? Often when I pay onsite I forget this step
exists and find it an hour later somewhere in my browser tabs.. but as it is
mostly American users, it could be because of sales tax changing the buyer's
mind, too.. I really have no idea. And even in the best case that all were somehow
intentional, it was still a lot of time wasted for the buyers.

I am surprised this thread is not getting more replies than it does. I think
that must mean that this affects only certain stores? Why mine, what could be
different about mine? I have these failed payments daily now..
 Author: Teup View Messages Posted By Teup
 Posted: Jan 23, 2022 14:49
 Subject: Re: I spent 5+ hours on an $11 order 😐
 Viewed: 60 times
 Topic: Selling
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In Selling, Phantom_Buyer writes:
  In Selling, peregrinator writes:
  In Selling, Phantom_Buyer writes:
  I usually empty the big bag and all the little ones come out. Then find the category,
and empty that specific bag out (20-50 parts per bag). I find the piece and spend
20 seconds looking at the conditions (I keep all the parts together no matter
the condition).

Do you mean Used vs. New here, or various grades of Used (e.g. light playwear
vs. heavy playwear)?

In either case you should really keep them separated - that would save you at
least 20 seconds per lot. And with Used vs. New, I don't think it's possible
to reliably tell the difference between them without keeping them separate.

I separate everything New and Used in two separate bins. In the new is separated
by color then by piece.

Ohhh always separate by piece, then color.. not the other way around! Eyes can
easily spot colors (well, unless you sell mixed old and new grays) but spotting
1x1 bricks, 1x1 with stud, 1x1 headlight in all the same color is a nightmare.
Seriously, don't do it, and totally explains why it takes so long.
 Author: Teup View Messages Posted By Teup
 Posted: Jan 23, 2022 11:27
 Subject: Re: Order direct invoice/laten betalen
 Viewed: 47 times
 Topic: LANG Nederlands
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In LANG Nederlands, smink45 writes:
  Hoi Allemaal,

Ik ben nu al een tijdje bezig met mijn store maar krijg steeds vaker orders die
worden gecanceld nadat ik de invoice heb verstuurd.

nu zat ik te denken als ik het direct laat betalen ziet heb ik dat natuurlijk
niet meer. hoe zou ik dat het beste kunnen instellen.

ik maak gebruik van paypal en iban betalingen, en als verzend opties bied ik
PostNL en DHL aan.

ik heb al het eea geprobeerd in te stellen maar wil mezelf niet in de vingers
snijden zodat ik de kosten van verzenden en paypal voor mijn rekening krijg.
het is voor mij nog een hobby shopje.

Graag wil ik dit instellen met behulp van iemand. misschien is het makkelijk
om dit via whatsapp of messenger te contacten

gr
Jeroen

Bricklink is al jaren bezig om iDEAL te implementeren en ze vinden het kennelijk
allemaal erg moeilijk om voor elkaar te krijgen. Als dat er eenmaal is kunnen
de Nederlandse klanten gewoon direct onsite betalen en heb je het probleem dus
niet meer. Tot die tijd moeten ze het zelf overmaken, maar een automatische betaalinstructie
(wat Bricklink een invoice noemt) te laten versturen kan dus wel.

Naar mijn mening is het het handigste om gewoon een paar vaste schijven te bedenken
voor de klant. Als je als uitgangspunt niet neemt "wat kost het allemaal precies?"
maar "wat zou ik er ongeveer voor willen hebben om mijn kosten te dekken?" maak
je je leven een stuk makkelijker. Er zijn zelfs verkopers die maar één vast verzendtarief
hanteren voor alle bestellingen. Dat is het uiterste, maar als je voor jezelf
bedacht hebt dat je zo onder de streep aan het einde van het jaar je kosten gedekt
hebt, waarom niet. Mooie van instant checkout is dat de klant direct ziet hoe
veel het kost en er akkoord mee gaat, dus het hoeft niet overeen te komen met
frankeerkosten, zoals op Marktplaats.
 Author: Teup View Messages Posted By Teup
 Posted: Jan 23, 2022 05:58
 Subject: Re: I spent 5+ hours on an $11 order 😐
 Viewed: 75 times
 Topic: Selling
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In Selling, Phantom_Buyer writes:
  Now that I think about it, this order took so long as the buyer bought something
of EVERY single color. I had to keep moving lots and colors, etc. My list became
a rainbow if I scrolled really fast 😂

I attached an image of all the parts. You will see how long it must have been
to pick a different part of every color.

Well, those are actually my favourite orders. When buyers buy the same part in
multiple colours I can all pick them at once from the same bag. If an order is
50 lots but it's 5 colours of every part, it's essentially picking 10
lots for me. Plus, I can toss them all into the same bag without having to worry
if the buyer will be able to identify everything (I wouldn't do that if someone
buys only black things with minimal variations)
 Author: Teup View Messages Posted By Teup
 Posted: Jan 22, 2022 12:28
 Subject: Re: Still a lot of cancelled payments......
 Viewed: 31 times
 Topic: Technical Issues
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In Technical Issues, Stellar writes:
  In Technical Issues, Teup writes:
  In Technical Issues, Stellar writes:
  In Technical Issues, Teup writes:
  In Technical Issues, peregrinator writes:
  In Technical Issues, Teup writes:
  I received a reply from a user that had multiple failed payment entries in my
list:

" I attempted to check out and purchase an item from your Bricklink store using
Stripe. However, it declined my card multiple times - I would guess due to it
being an international purchase. I ended up purchasing the item from another
Bricklink seller, so I don’t know whether Stripe would have allowed me to complete
the purchase if I had tried again after notifying my bank that it was an authorized
purchase."

Interesting - could well be the case that the card was declined due to its being
an international purchase, if that kind of purchase was out of the ordinary for
the buyer using that card.

I don't know the first thing about creditcards, but at least it would explain
why most of these cases I am seeing are non-EU buyers...

There is a setting on Stripe to decline the payment if the address doesn't
match excatly, I have that one disabled and I experience far less declined payment
and had no errors with those orders.

Interesting, could you tell me where? While I was trying to find it, another
failed payment came in...

The one of the postal code: https://dashboard.stripe.com/settings/radar/rules

Thanks! If I understand correctly, I have only the first two mandatory ones enabled.
But besides that, it shows that it only blocked one payment since last summer,
so seems this isn't what is causing the failed payments.
 Author: Teup View Messages Posted By Teup
 Posted: Jan 22, 2022 09:21
 Subject: Re: Still a lot of cancelled payments......
 Viewed: 31 times
 Topic: Technical Issues
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In Technical Issues, Stellar writes:
  In Technical Issues, Teup writes:
  In Technical Issues, peregrinator writes:
  In Technical Issues, Teup writes:
  I received a reply from a user that had multiple failed payment entries in my
list:

" I attempted to check out and purchase an item from your Bricklink store using
Stripe. However, it declined my card multiple times - I would guess due to it
being an international purchase. I ended up purchasing the item from another
Bricklink seller, so I don’t know whether Stripe would have allowed me to complete
the purchase if I had tried again after notifying my bank that it was an authorized
purchase."

Interesting - could well be the case that the card was declined due to its being
an international purchase, if that kind of purchase was out of the ordinary for
the buyer using that card.

I don't know the first thing about creditcards, but at least it would explain
why most of these cases I am seeing are non-EU buyers...

There is a setting on Stripe to decline the payment if the address doesn't
match excatly, I have that one disabled and I experience far less declined payment
and had no errors with those orders.

Interesting, could you tell me where? While I was trying to find it, another
failed payment came in...
 Author: Teup View Messages Posted By Teup
 Posted: Jan 22, 2022 07:37
 Subject: Re: Coupon bug
 Viewed: 24 times
 Topic: Technical Issues
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In Technical Issues, Teup writes:
  I reported this before, but oh well. The "exclude items on sale" option in coupons
is bugged. It doesn't only exclude items with a reduced sale price, but also
the ones that have an increased price by using a negative sale amount. Negative
sales are not visible to the buyer, so buyers don't understand what is going
on. They think they will get e.g. 10% discount because the coupon says so, but
if 90% of the items in their basket actually have a negative sale amount, their
discount is only 1%. This is really misleading.

Please fix this by making the "exclude items on sale" option still include the
items with a negative sale amount. Thanks!

This is still not fixed, why doesn't Bricklink ever solve any of the bugs
that I report, even though I post them on the forum and send them to tech support?

(Bricklink's empty cockpit is one thing, but where's the cabin crew?
)
 Author: Teup View Messages Posted By Teup
 Posted: Jan 22, 2022 04:37
 Subject: Re: Is this a scam attempt or an Extorsion?
 Viewed: 128 times
 Topic: Problem Order
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In Problem Order, magical_writer writes:
  In Problem Order, SezaR writes:
  I have a situation with a buyer and I think other sellers may want to know this
and stoplist him.
I also guess the buyer could already be in my stoplist and this is his second
account. I have many buyers on my stoplist and cannot check this easily.

He has zero feedback and ordered the set
 
Set No: 7750  Name: Steam Engine
* 
7750-1 (Inv) Steam Engine
254 Parts, 2 Minifigures, 1980
Sets: Train: 12V
for price $469.99 USD. This is the lowest price for this set on BL.
Shipping costs (from Canada to USA): $19.74 USD
From the get-go, I had a feeling something was not right for this order so I
took many photos (I don't take photos in general). I only upload one photo
here (the bag in which the wheels were included).
After he received the order, he wrote me that one wheel was broken
 
Part No: 4180c05  Name: Brick, Modified 2 x 4 with Red Wheels, Train Spoked Large (29mm D.) and Red Pins (4180 / wheel4 / 2344)
* 
4180c05 (Inv) Brick, Modified 2 x 4 with Red Wheels, Train Spoked Large (29mm D.) and Red Pins (4180 / wheel4 / 2344)
Parts: Wheel
and that he bought the part from Ebay (from a seller in Germany) and requested
me to refund $35.53 USD (shipping and tax included)!! He attached two photos
(see the second and third photo attached here)
Note that I sell this part for $19.89 and based on his photo, only the pin and
wheel-holder was broken and their value is $1-2 USD.
As I sell big sets, about 100 times customers claimed something was missing or
broken and I always believed them and fixed the issue but in this case, I certainly
don't believe the wheel in his photo was the one I sold him. This wheel does
not break so easily, specially if it is inside a bag together with many other
parts and the Lego was wrapped with bubble mailers too and was packaged inside
a small box. (I pack sets in small boxes because larger boxes tend to get crushed
specially if they are not full)
If you have had these train wheels, you know that they are not likely to break.
How come the pin of the wheel is broken inside the package but the wheel
 
Part No: wheel4  Name: Train Wheel Spoked Large (29mm D.) with FreeStyle Pin Hole
* 
wheel4 Train Wheel Spoked Large (29mm D.) with FreeStyle Pin Hole
Parts: Wheel
is intact?!

So the buyer decided that since something was missing, he could just go ahead
and buy the part from elsewhere for whatever price and the seller did not need
to know and agrees this but had to refund the buyer for all the costs of his
purchase!(what?) What company agrees to refund this way?! Amazon, Lego.com, playmobile,
Samsung, BMV,...?
Based on his logic, what if 4 parts where missing or broken? Then would he
assume the seller is supposed to refund like $100 USD?!

I certainly don't believe he actually bought or or maybe he simply wanted
to buy and have an extra wheel.

I had checked the parts twice before shipping and the wheels were ok. I wrote
him back that the parts were ok when I shipped them and I have photos but I can
sent him replacement for the broken pin and wheel-holder.

This time, he replied me that the box was delivered damaged because there
were not enough packaging material and he does not want the replacement parts
and he will leave an appropriate feedback.

The money is not that important but I did not refund him because this is not
correct and I do not believe any of his words. I just consider this as an attempt
for scam and will never comply to this.

I replied that my packages were never arrived so damaged in a way that one part
was broken but in any case, the package was fully insured and if he sends
me photo of damaged package, I can file a claim for partial refund from the shipping
company (UPS mail innovation) and that they always check with their own photos
and notes of postmen to make sure the claim is legitimate and would eventually
issue a refund.

No more message from him, so he does not want the replacement parts, he does
not want to send me photo of the damaged package (guess why) and now, he left
me my first negative.

"Paid $540 USD for train shipped in a flimsy box w/no cushioni. Had broken
part."


By the way, the price of set was $469.99 USD and the total with shipping and
tax was $521.56 USD and not $540 USD.

I reply to this thread and add our correspondences.

I spend thousands of dollars a year on eBay and other collector sites buying
and selling on eBay and when someone orders an expensive item like this one and
when someone spends $540 (includes customs tax)you don't ship their item
in a flimsy beat up amazon box that it barely fits in with no cushioning to protect
it. This was a gift for my son who had to wait weeks for it to arrive and was
upset that it was broken so I ordered the same wheel from eBay when a seller
is careless in sending something the right way the 1st time I'm not going
to wait weeks in hopes that they might actually send a replacement part. The
bottom line is if you took a bit of care in wrapping up the item and didn't
have an attitude about it and make threats to me about getting sellers to blacklist
me here on Bricklink you wouldn't have gotten negative feedback. You have
a bad attitude and a fusing me of trying to extort or scam for m you for 30 something
dollars is an absolute joke and an insult. Just because I am new to Bricklink
doesn't make me a bad person. I do not tolerate ignorance for m anyone, especially
from rude people like you. This was my 1st purchase here and will be my last
thanks to you and your ignorance.

So why didn't you simply send pictures? Every single time a buyer of mine
had a problem with something in the order, they attached pictures. Surely everyone
has a smartphone nowadays? Everyone knows a picture says more than a 1000 words.
 Author: Teup View Messages Posted By Teup
 Posted: Jan 22, 2022 04:31
 Subject: Re: We have a new Inventories Administrator!
 Viewed: 51 times
 Topic: Inventories
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In Administrative, Admin_Russell writes:
  Hello everybody,

We have appointed a new Inventories Administrator, member TakeAbrick!

https://www.bricklink.com/v3/member/community_experts.page

She comes to the Community Experts Program with high levels of catalog and inventories
experience. She is also a specialist in early LEGO items and has done extensive
work with the BrickLink system to upgrade the data we have for the 1960s and
1970s:

https://www.bricklink.com/catalogListOld.asp?pg=1&itemVerUserID=91173&catType=S&v=1

TakeAbricK has also been a well-known and successful seller for many years, a
Forum contributor, and great member of our BrickLink community:

https://store.bricklink.com/TakeAbricK?p=TakeAbricK#/shop?o={%22showHomeItems%22:1}

Please join me in welcoming her to our team. We are very pleased she is joining
us!

Gefeliciteerd Diana!
 Author: Teup View Messages Posted By Teup
 Posted: Jan 21, 2022 15:45
 Subject: Re: Still a lot of cancelled payments......
 Viewed: 39 times
 Topic: Technical Issues
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In Technical Issues, peregrinator writes:
  In Technical Issues, Teup writes:
  I received a reply from a user that had multiple failed payment entries in my
list:

" I attempted to check out and purchase an item from your Bricklink store using
Stripe. However, it declined my card multiple times - I would guess due to it
being an international purchase. I ended up purchasing the item from another
Bricklink seller, so I don’t know whether Stripe would have allowed me to complete
the purchase if I had tried again after notifying my bank that it was an authorized
purchase."

Interesting - could well be the case that the card was declined due to its being
an international purchase, if that kind of purchase was out of the ordinary for
the buyer using that card.

I don't know the first thing about creditcards, but at least it would explain
why most of these cases I am seeing are non-EU buyers...
 Author: Teup View Messages Posted By Teup
 Posted: Jan 21, 2022 11:48
 Subject: Re: Still a lot of cancelled payments......
 Viewed: 41 times
 Topic: Technical Issues
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In Technical Issues, Teup writes:
  I'm still having lots of cancelled payments on Stripe. Mostly from American
users, but also some European. There is one user who made 3 attempts in one day,
and did not end up placing an order. Every unsuccessful payment seems to say
"a check-out session has expired".

I receive payments for my own webshop through the same channel, and while I have
more orders, I have maybe one unsuccesful payment per month there.

I've tried to reach out to the buyers but most have not responded. Two told
me it was indeed intentional, but I still worry about the ones that didn't
respond, as there are quite many of these attempts. This could be a real problem,
right..?! Is it because of that last page that Bricklink has where you have to
(redundantly) confirm your payment? Often when I pay onsite I forget this step
exists and find it an hour later somewhere in my browser tabs.. but as it is
mostly American users, it could be because of sales tax changing the buyer's
mind, too.. I really have no idea. And even in the best case that all were somehow
intentional, it was still a lot of time wasted for the buyers.

I received a reply from a user that had multiple failed payment entries in my
list:

" I attempted to check out and purchase an item from your Bricklink store using
Stripe. However, it declined my card multiple times - I would guess due to it
being an international purchase. I ended up purchasing the item from another
Bricklink seller, so I don’t know whether Stripe would have allowed me to complete
the purchase if I had tried again after notifying my bank that it was an authorized
purchase."
 Author: Teup View Messages Posted By Teup
 Posted: Jan 21, 2022 06:55
 Subject: Re: Still a lot of cancelled payments......
 Viewed: 75 times
 Topic: Technical Issues
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In Technical Issues, peregrinator writes:
  In Technical Issues, Mesken writes:
  Same here, only just two customers. Stripe tells me, that there is a new customer
created, while no payment has made.
I think too, that the additional step, which conforms the payment, is not necessary.

It's pretty much how PayPal works on many other sides. Maybe the problem
is applying the PayPal paradigm to Stripe payments?

I should add though: I don't have a credit card, I've only paid onsite
here using PayPal, so I don't actually know if Stripe creditcard payments
on Bricklink also work with that extra step or not. Just the fact that it keeps
saying the sessions expired reminded me of how I forget to confirm PayPal payments.
I've never seen that extra step on other websites, so I tend to forget to
complete it. (Actually, Bricklink also doesn't have that extra step when
paying the monthly fees)
 Author: Teup View Messages Posted By Teup
 Posted: Jan 21, 2022 04:48
 Subject: Still a lot of cancelled payments......
 Viewed: 207 times
 Topic: Technical Issues
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I'm still having lots of cancelled payments on Stripe. Mostly from American
users, but also some European. There is one user who made 3 attempts in one day,
and did not end up placing an order. Every unsuccessful payment seems to say
"a check-out session has expired".

I receive payments for my own webshop through the same channel, and while I have
more orders, I have maybe one unsuccesful payment per month there.

I've tried to reach out to the buyers but most have not responded. Two told
me it was indeed intentional, but I still worry about the ones that didn't
respond, as there are quite many of these attempts. This could be a real problem,
right..?! Is it because of that last page that Bricklink has where you have to
(redundantly) confirm your payment? Often when I pay onsite I forget this step
exists and find it an hour later somewhere in my browser tabs.. but as it is
mostly American users, it could be because of sales tax changing the buyer's
mind, too.. I really have no idea. And even in the best case that all were somehow
intentional, it was still a lot of time wasted for the buyers.
 Author: Teup View Messages Posted By Teup
 Posted: Jan 20, 2022 08:01
 Subject: Re: Bypass Password non-shipping country doesn't
 Viewed: 35 times
 Topic: Technical Issues
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In Technical Issues, TakeAbricK writes:
  In Technical Issues, Teup writes:
  In Technical Issues, TakeAbricK writes:
  The Bypass Password for a non-shipping country doesn't work.

Buyer can add items, but when he opens the cart, there's no box to enter
the bypass password. Only the button [proceed to checkout]. After pressing this
button he gets stuck and the following message appears:

store.bricklink.com diz
DOES_NOT_SHIP: You will be redirected to the cart page

I checked all settings, but can't find anything what I am supposed to do,
then give in a bypass pasword.

Anyone any ideas?

Diana

The whole bypass system confuses me.. what is the intended/expected behaviour
exactly? There isn't such a thing as a ship-to countries list, which a bypass
password could then bypass. The ship-to countries are a result of what you have
specified in your shipping methods. Should the bypass password add the country
to one or more shipping methods but if so, how does the system know which ones?

There is a ship-to-country list. It shows up on your Terms page and it shows
all countries that occur in 1 or more of your shippingmethods.

That's exactly what I mean: The list was not specified, it is a result of
the shipping methods. If the list was specified, a bypass password could simply
ignore that list. But as there is none specified, what should the bypass password
do? How does it know which shipping method to pick?

IMO the system seriously needs an overhaul. We should be able to just specify
anything we want in the shipping methods and then restrict that with a master-setting
on top of that. The bypass procedure would then lifts that restriction, and automatically
find the appropriate shipping method. Right now I find it very confusing.
 Author: Teup View Messages Posted By Teup
 Posted: Jan 20, 2022 07:39
 Subject: Re: Bypass Password non-shipping country doesn't
 Viewed: 43 times
 Topic: Technical Issues
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In Technical Issues, TakeAbricK writes:
  The Bypass Password for a non-shipping country doesn't work.

Buyer can add items, but when he opens the cart, there's no box to enter
the bypass password. Only the button [proceed to checkout]. After pressing this
button he gets stuck and the following message appears:

store.bricklink.com diz
DOES_NOT_SHIP: You will be redirected to the cart page

I checked all settings, but can't find anything what I am supposed to do,
then give in a bypass pasword.

Anyone any ideas?

Diana

The whole bypass system confuses me.. what is the intended/expected behaviour
exactly? There isn't such a thing as a ship-to countries list, which a bypass
password could then bypass. The ship-to countries are a result of what you have
specified in your shipping methods. Should the bypass password add the country
to one or more shipping methods but if so, how does the system know which ones?

I also struggle with the minimum buy bypass, since shipping methods obligatorily
(vacuously) need to have that same minimum buy baked into them - so I guess it
would result in a manual invoice if I give a bypass password, even though I just
want one of my shipping methods to qualify.
 Author: Teup View Messages Posted By Teup
 Posted: Jan 19, 2022 16:28
 Subject: Re: Newbie confusion!
 Viewed: 60 times
 Topic: Help
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In Help, ccroxton writes:
  I have over 1000 pounds of Lego to list. I am confused by some terminology in
BL store setup. Is each color of each part number a LOT? In other words, black
2x4 is a different lot than red 2x4?

A lot is just an article that you have listed for sale. When you create a new
lot, it gets a unique lot ID number. Different kinds of parts will be listed
in your store as different lots by necessity, but theoretically (don't do
it) you could make a separate lot for every single part that you own. You'd
just get an extremely long list of the same kind of part, but they're different
"lots".
 Author: Teup View Messages Posted By Teup
 Posted: Jan 19, 2022 11:00
 Subject: Re: New IRS Reporting Req's for 2022
 Viewed: 66 times
 Topic: Selling
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In Selling, Bitay15 writes:
  In Selling, ZSchoonover writes:
  All,

In the event you haven't seen it, the IRS is requiring payment platforms
to issue 1099-K's to individuals who gross $600 or more per year, starting
this year... The previous threshold was $20,000 with at least 200 transactions.

https://newsroom.paypal-corp.com/2021-11-04-New-US-Tax-Reporting-Requirements-Your-Questions-Answered

It is incredibly unfair. If you buy something at a cost of $1500 and sell it
for $2000, your gain in income is $500. That should be what is reported and taxed.
But that is not how this works. You will show $2000 gain in income and have to
pay taxes on all above the $600 threshold. Only businesses can write off expenses,
we cannot. It may be time to go back to craigslist and sell for cash.

If it really works like that, that would be very strange indeed. I know that
the Dutch tax agency only counts profit as income in that situation. I know there
are vastly different rules in different countries but you would think that it's
universal maths that private possessions (all taxes paid) being turned back into
money doesn't count as "income"...
 Author: Teup View Messages Posted By Teup
 Posted: Jan 19, 2022 08:08
 Subject: Re: Typical profit margins
 Viewed: 68 times
 Topic: Announce
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In Announce, SylvainLS writes:
  In Announce, Teup writes:
  […]
as I think that roughly gets
you an hourly pay of something in between €15-€25 which is an acceptable "career"
for people.

For the business or for the employee/worker? (Employer costs?)
With or without social security / unemployement / retirement?
Before or after taxes?

Just to say that what Teup says is about Nederlands and in some neighbouring
EU countries (but not all EU countries) and it’s difficultly comparable to other
countries, like the USA (different systems).


Yeah, true... it's a very rough estimate But let's just say at least
it's unlikely to find 'gold mines' in your own area that give you
new sets at such great prices that you can sit down and relax, because probably
your fellow countrymen will have brought down the prices of those parts until
their value is just enough to make it worthwhile.

I did actually find some great 4x-5x part out value set that I bought 25 of...
that was like 5 years ago... and the parts are all still around in my shop, to
remind me what a "great" deal I had It seems to have been a worldwide overproduced/underdemanded
set. So even when you get a great profit rate, economics will pull you back towards
the 2x region

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