Discussion Forum: Messages by TheBrickGuys (8921)
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 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Jul 4, 2019 00:49
 Subject: Re: Many 500 errors today :(
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 Topic: General
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TheBrickGuys (8921)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
In General, Stuart9 writes:
  Thanks for checking and your offer but I'm sure the orders must be ok.

Don't understand my problem as I've tried a tablet and two different
iPads, one tablet and one iPad ( Chrome ) at home, not working.


I always have the issues you mentioned but only when I use chrome. Are you having
the issues when using other browsers?

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Jun 21, 2019 23:04
 Subject: Re: Anybody want to cooperate?
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 Topic: Problem
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TheBrickGuys (8921)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
  Bricklink's last known income 2017/18 was approximately £1.3M That is based
on 4500 orders per day at £25 per order and a net 'fee charge' of 3%
of the total revenue going through the site. So in simple terms 4500 x 365 x
25 X 3% = £1.23M

I think the main reason BL has not done nearly as much with BrickLink as most
of us would like to see done is highlighted in what you have brought out here
about the total BL brought in as revenue for the years of 2017/18 which translated
in USD is about 1.5 million dollars.

1.5 mill just does not go very far especially when you consider that he had to
probably pay at least 10 mill for the site when he bought it so if he applied
just $250,000.00 per year to pay that back then that leave only 1.25 mill to
pay for all the operating expenses to run BL.

Let's take a little time to break this down a little.

So for starters, to help put this in perspective... Sense you know programming,
what does a decent programmer make a year? How many do you think are needed to
run BL?

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Jun 20, 2019 21:10
 Subject: Re: Forced to issue NSS for AFOL design programme
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 Topic: Help
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TheBrickGuys (8921)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
In Help, Admin_Russell writes:
  In Help, FireStarToys writes:
  Have been absolutely shocked at the poor level of customer support for a missing
AFOL designer programme set. Tracking has not updated for over a month (16th
May) and confirms the package never left the USA, just that it has been prepared
for shipment. I ordered two sets and the other arrived within 2 weeks. This package
was supposedly sent 5 weeks ago.

I sent a email on the 7th June to customersupport@bricklink.com and got a ticket
number, then no response???? Sent more emails and still no response!

Have been forced to issue a NSS and finally got a response 2 days later which
completely ignored the original message showing the tracking confirms the parcel
never left the USA? They just said that they "suspect" it's stuck in customs?
How can it be stuck in UK custom if it never left the USA and parcelforce tracking
in the UK also says it has not left the USA.

Last message I left on the NSS was 4 days ago and still no update?

I have received two other AFOL design programme sets and was blown away by how
good they are, but this complete lack of help and support when things go wrong
has been shocking from bricklink.

Can someone from admin PLEASE look into this and either issue a refund or send
a replacement set.
Order ID# 11081679

Tracking information for FIMS is not complete. It only shows the last station
in which it was scanned. Your package could very well be waiting at your local
post office with a customs bill attached. We have seen this several times where
one package will get through, but charges are placed on the second.

Going along with this, I have sent packages to customers where the tracking info
does not change until the day it is delivered, meaning that they were not scanned
all along the way except by the last postman when they were out for delivery.
I would definitely check you post office (or where ever they hold customs packages
in your country).

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Jun 5, 2019 11:50
 Subject: Re: Unknown part #10
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 Topic: Catalog Identification
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TheBrickGuys (8921)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
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Store: TheBrickGuys
In Catalog Identification, bricks.steine writes:
  Hello Community,

I found this part in a box with some LEGO parts that are not so familiar to me
(Scala / Belville).

As I could not identify this part, I want to ask the community if it could be
LEGO or not - before I throw it to the dust bin.

Thanks

Stefan

Looking at all the pictures I dont recognize any of them. I cant say for sure
but I dont think any are Lego. Plus, I think if any were Lego then there would
have been a comment or two pointing them out in the catalog by some of the community
here that are faster than jackrabbits at finding catalog entries.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Jun 4, 2019 10:35
 Subject: Re: Extremely Excess Seller Fee's
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 Topic: Problem
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TheBrickGuys (8921)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
In Problem, legoman77 writes:
  In Problem, popsicle writes:
  In Problem, legoman77 writes:
  In Problem, popsicle writes:
  In Problem, legoman77 writes:
  In Problem, popsicle writes:
  In Problem, randyf writes:
  In Problem, popsicle writes:
  In Problem, Teup writes:
  In Problem, popsicle writes:
  To those that have piled-on excessively; this is not a fraudster that needs to
be called out, it's your fellow BL member!

-Cory

What a strange thing to say. If we'd consider all fraudsters "fellow BL members",
the forum sure would be a cozy place but the marketplace would be pretty much
game over. Especially with the admins not stepping in.
I kind of agree shaming isn't good, but in a context of persistently nothing
being done against this kind of fraud (hidden charges = fraud), warning each
other in the forum is all we've got. Besides, it's not personal shaming
as much as warning other potential buyers for a shop - not a person - with bad
business practise.

Let me get down there where you're at, as you've conveniently left out
the portion of my post that interrupts your feeding...

Yeah, you had issues with the seller, in a private transaction! So you
name and shame your disgruntlement? I guess it's fine to do if it's disguised
as the sentiment "for the good of the community" Disingenuous motivation.


So I guess you're going with the "for the good of the community" sentiment?

Not too transparent, are you?

I'm going to leave you to the likeminded, for now. I feel the need to shower.

You constantly want people to share their opinions in the forum, claiming that
freedom of speech is of utmost importance to you. However, when people share
their opinions and they are not to your liking, you feel the need to disparage
them and belittle their opinions. And I wonder why people don't want to share
their opinions in the forum... SMH

Sharing honest opinions unhindered, I champion. But this mob mentality is something
entirely different. If you can't see that, Randy, or so see it and choose
to conflate the two for your own reasons, do so.

-Cory

How was your shower?

Going to get to it now. Just got back from the gym with my son, is the actual
need for the shower

Remember, exercise is bad for you. It makes you tired and it makes you sweat.
John P

You're are the best, John! Always a smile for others.

I tried to tell my son just that about exercise. He didn't buy. He wants
to bulk up for the ladies this summer

Thank you. I was a runner for many years until I got old. Ran eight marathons
among a great deal of other races. I miss it so much. When the time came I
wanted to die at the hands of some 20 year old’s irate husband while running
away with my clothes in my hands.
John P
  
  
  
Have some online demands of me, then the long hot soaking.

Well not only is your body going but now your mind is going too, you just posted
the same thing twice.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: May 30, 2019 14:42
 Subject: Re: Store Suspension
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 Topic: Help
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TheBrickGuys (8921)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
In Help, uvt203 writes:
  In Help, WhiteHorseMatt writes:
  In Help, firestar246 writes:
  In Help, Petesbrickbox writes:
  In Help, Yogi_007 writes:
  snip


  
Yes we understand that that may unfortunately be the case and will move forward
if it is. The one thing that would be very handy would be a copy of our inventory.
We have a five week old newborn and are pretty reluctant to start counting :I

Cheers Damien

You can download the inventory of your store as a file and then upload it to
the new store. As long as you can still access the inventory page. My store has
never been locked, so I don't know what you can/can't access.

I would have thought you could download into Brickstock as long as you can sign
into your account also. Same as you though, never been suspended so I don't
know for sure.

I don't think you have access to your inventory when the store is suspended.
You might need to address this to Admin and ask for a go to download the inventory
(preferably via Brickstore) for uploading to your new store.

/Asger

I think you can access your inventory all the normal ways when your store is
suspended, at least from what I remember from when my store was closed because
of being to late in paying my BL fees. Although it might be different when your
suspended for other reasons.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: May 27, 2019 21:56
 Subject: Re: Searching using goatleg and by theme.
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 Topic: Searching
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TheBrickGuys (8921)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
In Searching, 62Bricks writes:
  In Searching, popsicle writes:
  In Searching, TheBrickGuys writes:
  I use goatleg torso identify feature to help me identify used minifigures (goatleg
= lifesaver) but I was wondering if there is a way to refine the search results
by including the theme that the minifigure is associated with.

Example: Let's say I input the colors of black for the torso, arms and hands
into the goatleg banner that appears at the top of the page (when using goatleg)
but I would also like to refine the search when I know for sure what theme the
minifigure torso in question is. This would especially be useful when searching
using colors like black, black and black because the results show 155 different
torsos. So to be able to just see the ones associated with Star Wars or Ninjago
would really be helpful.

Any ideas would be greatly appreciated!

goatleg is a fantastic site, Jim. It's been very helpful

Have you tried Mark’s (mfav) site, using the “Additional keywords” function

http://www.v4ei.com/mini-fig-ure-outer/torso-id.php

The original version of the Goatleg torso search (the one essentially taken and
modified slightly by mfav without credit) had an input for additional terms.
I removed it to streamline the new version that loads the results in a frame.

I just put it back, so you can add terms to narrow it down by theme - sort of.

The caveat is that torso assemblies aren't assigned to themes the way complete
minifigs are, so it only works for assemblies that include the theme in the title
of the part.

http://goatleg.com/torsosearch.html

Thank you so much for the work you have put forth for all of us that use goatleg
here at BrickLink!

I ESPECIALLY love that you have made it so the search bar now stays at the top
of the page when searching, It is so much more convenient this way not having
to tap on a link to bring back up the search page. Plus, it is nice to be able
to just change one aspect of the search each time you want to look for a different
torso or head.

Please feel free to use the coupon we issued you last year when you brought back
online goatleg.com after it's very short hiatus. I know that there are other
sites that do basically the same thing but I just like yours the best (especially
after the change of anchoring the search bar feature).

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: May 27, 2019 21:38
 Subject: Re: Searching using goatleg and by theme.
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 Topic: Searching
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TheBrickGuys (8921)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
In Searching, popsicle writes:
  In Searching, TheBrickGuys writes:
  I use goatleg torso identify feature to help me identify used minifigures (goatleg
= lifesaver) but I was wondering if there is a way to refine the search results
by including the theme that the minifigure is associated with.

Example: Let's say I input the colors of black for the torso, arms and hands
into the goatleg banner that appears at the top of the page (when using goatleg)
but I would also like to refine the search when I know for sure what theme the
minifigure torso in question is. This would especially be useful when searching
using colors like black, black and black because the results show 155 different
torsos. So to be able to just see the ones associated with Star Wars or Ninjago
would really be helpful.

Any ideas would be greatly appreciated!

goatleg is a fantastic site, Jim. It's been very helpful

Have you tried Mark’s (mfav) site, using the “Additional keywords” function

http://www.v4ei.com/mini-fig-ure-outer/torso-id.php

Thank you very much! This site will also be very useful for us,

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: May 27, 2019 12:37
 Subject: Searching using goatleg and by theme.
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TheBrickGuys (8921)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
I use goatleg torso identify feature to help me identify used minifigures (goatleg
= lifesaver) but I was wondering if there is a way to refine the search results
by including the theme that the minifigure is associated with.

Example: Let's say I input the colors of black for the torso, arms and hands
into the goatleg banner that appears at the top of the page (when using goatleg)
but I would also like to refine the search when I know for sure what theme the
minifigure torso in question is. This would especially be useful when searching
using colors like black, black and black because the results show 155 different
torsos. So to be able to just see the ones associated with Star Wars or Ninjago
would really be helpful.

Any ideas would be greatly appreciated!

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: May 26, 2019 16:02
 Subject: Google Chrome showing terms page incorrectly
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 Topic: Problem
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TheBrickGuys (8921)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
Google Chrome is not showing the terms page correctly. Basically what I have
experienced on at least 3 computers is that when going to a store's terms
page much of the information dose not show up under the main headings. The headings
show up but most of what is supplied by each store under each headding is missing
and the amount of information that shows up can vary when hitting the refresh
button.

Internet explorer, Firefox and Opera all seem to be showing all the information
listed on the Terms pages of different stores (including mine), just Chrome seems
affected.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: May 23, 2019 11:21
 Subject: Re: Wild West Saloon
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 Topic: General
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TheBrickGuys (8921)

Location:  USA, California
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Store: TheBrickGuys
I caught that to.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: May 21, 2019 11:08
 Subject: Stranger Things series
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 Topic: New Sets
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TheBrickGuys (8921)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
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Store: TheBrickGuys
So what are some of your thoughts on the new lego series Stranger Things starting
with the $199.00 set LEGO Stranger Things 75810 The Upside Down-23 which is reviewed
on Brother's Brick.

Jim.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: May 21, 2019 11:01
 Subject: Re: Changes in SI measurement standard
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 Topic: General
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TheBrickGuys (8921)

Location:  USA, California
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Store: TheBrickGuys
In General, SylvainLS writes:
  In General, TheBrickGuys writes:
  […]
We here in the US use the far superior Imperial standard fractional system based
on things like feet, inches and pounds. IT is so much easier to do division in
fractions then decimals. Take for example 17/32" x 2 15/64". The answer is so
simple we can do it in our heads! Now how in the world do take 2.5 liters of
water and times that by 4.2 meters?? See my point? I think I have just proven
beyond a doubt that the Imperial system is far easier to use, after all, there
is a reason it is called IMPERIAL (which means: Far Superior) system.

Er, you know the USA use a customary system, which is called the “US customary
system,” and which IS NOT the “imperial system,” don’t you?


Yeah but then I couldn't say that imperial means Far Superior. Plus it made
me look more like an arrogant jerk, which is what I was going for

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: May 20, 2019 11:00
 Subject: Re: Changes in SI measurement standard
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 Topic: General
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TheBrickGuys (8921)

Location:  USA, California
Member Since Contact Type Status
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Store: TheBrickGuys
In General, bje writes:
  For those of us using the metric system (imperial being shaken off by the majority
of us liberated from the yoke of our ex colonial masters), please note that there
are changes to standard measurements as of today.

The standard kilogram is now "defined by taking the fixed numerical value of
the Planck constant h to be 6.626 070 15 × 10–34 when expressed in the unit J
s, which is equal to kg m2 s–1, where the metre and the second are defined in
terms of c and ΔνCs."

The standard metre is now "defined by taking the fixed numerical value of the
speed of light in vacuum c to be 299 792 458 when expressed in the unit m/s,
where the second is defined in terms of ΔνCs."

Unless your LEGO is shipped faster than the speed of light, it is doubtful that
there will be any change in shipping costs, either in weight or dimensions.

Full details here:
https://www.bipm.org/en/CGPM/db/26/1/

We here in the US use the far superior Imperial standard fractional system based
on things like feet, inches and pounds. IT is so much easier to do division in
fractions then decimals. Take for example 17/32" x 2 15/64". The answer is so
simple we can do it in our heads! Now how in the world do take 2.5 liters of
water and times that by 4.2 meters?? See my point? I think I have just proven
beyond a doubt that the Imperial system is far easier to use, after all, there
is a reason it is called IMPERIAL (which means: Far Superior) system.

Jim.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: May 18, 2019 12:25
 Subject: Re: What % of your buyers are 0 feedback
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 Topic: General
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TheBrickGuys (8921)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
It's a shame you cant use IC because of the postal options that you need
to use. If you ever do use it I think you will love it but I understand that
not everyone can set it up(like yourself). Fortunately, and unfortunately, here
in US we don't have as many options to offer our customers so IC is pretty
straightforward and easy to implement. I think that if more of the stores here
that scoff at the idea of using IC actually set it up just to try, I think they
would wonder why they didn't do it sooner.

But to your question, we also have very close to 4% of all our customers being
0 feedback buyers. We have IC working and so it is pretty straightforward for
them to checkout. There are also times when for whatever reason, we will receive
several 0 feedback buyers that shop in our store over a short time period - seems
like it can get to be as high as 20%.

Jim.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: May 11, 2019 19:56
 Subject: Re: Spinning thingy
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 Topic: Catalog Identification
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TheBrickGuys (8921)

Location:  USA, California
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Store: TheBrickGuys
In Catalog Identification, lattafamily writes:
  Help! Anybody know what this is?

Actually, I think it should be renamed to Spinning Thingy. It sounds more gooder.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: May 11, 2019 11:30
 Subject: Re: Re: Final Contest
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 Topic: Announce
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TheBrickGuys (8921)

Location:  USA, California
Member Since Contact Type Status
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Store: TheBrickGuys
Soooo did you post these pictures to hint that you are going to have another
contest and the winner will get a free vacation to that lake??? If so, I am all
in and heck, I'll even slip you a twenty if you give me the answer before
the contest starts.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: May 7, 2019 00:37
 Subject: Re: Postage due
 Viewed: 34 times
 Topic: Shipping
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TheBrickGuys (8921)

Location:  USA, California
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Store: TheBrickGuys
In Shipping, BrickCypher writes:
  In Shipping, MidwestBrick writes:
  In Shipping, BrickCypher writes:
  Hello everyone,
Just got a message from a buyer who ordered a small package from me saying that
they got it with $2.66 in postage due. I know that postage due does happen sometimes,
but it was a small order, shipped domestically with my normal shipping method,
which is automated, and I have sent dozens of similar packaged without anything
like this happening. Has anyone run into this, what should I do about it, and
how can I avoid something like this in the future?
Thank you for any imput,
David Perea.

It happens. I tried to fight a charge via Paypal as USPS claimed the package
I sent weighed between 12 and 16 oz, but the order was for 3 pieces total and
weighed less than an ounce.

There is pretty much nothing you can do but suck it up and pay it. I called
USPS, showed records, called Paypal, showed records. It doesn't matter and
in the end, paying the $3 difference was sadly the only route to take. Also,
no one I spoke to knew how the charges could be reversed anyway.

So, just pay it, chalk it up to a random error and move on.

Yeah, I was worried it would be something like that, thank you.

Your best bet, to keep the peace and keep your customer happy, is to go ahead
and refund back to his PayPal account the $2.66 he had to pay to the postman.
I know it is not your fault but it also isn't your customers fault and by
doing so, there is a good chance you will be cultivating a good long term customer.

Just a thought.

Jim.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: May 4, 2019 11:45
 Subject: Re: Forum Fun Contest (round 4) - $50 Prize
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 Topic: Contests
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TheBrickGuys (8921)

Location:  USA, California
Member Since Contact Type Status
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Store: TheBrickGuys
Sorry for the canceled post but I put the wrong number down that I wanted to
use.

My guess is 142.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: May 3, 2019 15:38
 Subject: Re: Making an order and shipping prices.
 Viewed: 31 times
 Topic: Shipping
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TheBrickGuys (8921)

Location:  USA, California
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I am not surprised that he left you a negative FB.

He has several complaints in his feedbacks for inflated shipping costs.

When reading the 81 negative / neutral feedbacks that he has received from just
3761 orders you will notice a pattern - Nothing is ever his fault! In EVERY instance
where he received a negative or neutral feedback he always blames his customers
for problems. He never accepts any responsibility for his actions and he always
leaves retaliatory feedbacks.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: May 3, 2019 11:30
 Subject: Re: Cornwall
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 Topic: General
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TheBrickGuys (8921)

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  The procedure itself was easy-peasy. It is the preparation that kills the fun.
Some clinics use a laxative pill. Ours require you to drink a solution 2 liter
in 2 hours the day before, and another 2 liter in 2 hours on the day. And it
doesn't taste pleasant.

Again, too much info?


At first I thought you went WAY TO FAR until I reread your comment.

When you said that it is the preparation that kills the fun, well when I first
read it I thought it said that it is the penetration that kills the fun.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: May 1, 2019 12:18
 Subject: Re: bad feedback left
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TheBrickGuys (8921)

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And why so upset over just one negative FB when you already have 1% of all your
FB's as neutrals and negatives, it is just one more? - Just curious.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Apr 27, 2019 12:50
 Subject: Re: USPS Rates
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 Topic: Shipping
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TheBrickGuys (8921)

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The prices now for overseas postage is just ridiculous compared to what it was
when we first started selling to overseas customers. Back then, 40% of our customers
were from out of country, now, maybe 5%. Back then, out of country postage prices
started at just $3.00 and now it starts at over $13.00 for overseas. Amazon negotiated
really low shipping prices and I think the USPS has raised all of our postage
prices to help finance Amazon's Prime.


Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Apr 23, 2019 12:11
 Subject: Re: Should there be an invoice in orders?
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TheBrickGuys (8921)

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In Selling, kath2305 writes:
  Hello

I am a pretty new seller, with about 100 orders now. I was wondering, do you
think that there should be a printed summary shipped with orders? I was considering
this, but also thinking about the cost for ink, paper, and the environmental
impact.

So, should I start printing or let it be?

Regards Kath from Denmark

For the first couple of years we included a copy of the order in every shipment
but we decided to stop and have not included any paperwork in our orders now
for several years and we have received zero complaints.

What we do to make sure the customer knows what order is in the package is we
print out a sticker with our store name in bold letters and below that we have
the order number. We place the sticker right on the front of the package right
above the postage sticker and it has worked out great - and again, no complaints.
Sometimes we put the sticker on one of the bag of parts inside the order if the
order is going to a country where we may be concerned about theft or customs
inspection hold ups.


Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Apr 17, 2019 12:48
 Subject: Re: Is it time to jack it in ?
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TheBrickGuys (8921)

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In Selling, tpr writes:
  In Selling, WildBricks writes:
  Instant check-out. Fixes that completely.

Does it?

For arguments sake, a person orders 1 of the following at say 10p (15 cents)

 
Part No: 45406  Name: Windscreen 4 x 6 x 4 Cab with Hinge and 1 x 4 Bottom Cutout
* 
45406 Windscreen 4 x 6 x 4 Cab with Hinge and 1 x 4 Bottom Cutout
Parts: Windscreen

In the UK it would be too large to go large letter rate of £0.83
it would have to go at small parcel at £3.00

Would IC determine size of parts or just cost or weight?

tpr

There are definitely pieces that do not work well with instant checkout but not
really all that many and what I do for all the pieces that are to large to fit
into a standard shipping method, there is an easy fix.

On you inventory page, under each part you can choose which packaging type to
classify each part as. There are 3 choices: Weight Bound, Volume Bound and Manual
Only. If you choose Manual Only then when those parts are purchased in your store
it only allows a customer to choose the non autocheckout method where you send
them an invoice after the order is placed.

I use this on any 32x32 base plates we put into our inventory or any other larger
parts. It really works well. Out of every 100 orders we have maybe only a small
few end up having to have an invoice sent with all the rest being auto checkout.
For you it might be take more time to set up then it was for us because your
postal service may offer allot more choices for out of country orders but if
you take the time to set instant checkout up, it really should make a big difference
with the issues you are describing. It is just so nice having orders allready
paid for before I even see them.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Apr 14, 2019 19:00
 Subject: Re: Forum Fun for a $25 coupon (round 3)
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98

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Apr 14, 2019 18:59
 Subject: Re: Forum Fun for a $25 coupon (round 3)
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88
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Apr 12, 2019 23:58
 Subject: Re: My Proud Moment! After 10 years on Bricklink
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 Topic: Announce
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TheBrickGuys (8921)

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In Announce, DallasBricks writes:
  Yes, I ware it proudly.

I was making lot's of orders in a short period of time, like 20 orders in
two days. I got kinda sloppy in doing my home work and I missed his feedback.
I would not have done it had I known.

Thanks,
David

For the past year, a little over 15% of his feedbacks are negative and neutrals.
What a pee poor record (guy is an idiot)! To bad you didn't catch it before
placing the order but at least the negative comes as kind of a badge of honor.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Mar 31, 2019 12:26
 Subject: Re: eBay shipping, I give up...
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TheBrickGuys (8921)

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In General, SylvainLS writes:
  In General, agulus writes:
  I see that you are talking about lego but how about
64 pieces of china pottery packed in regular shopping bags
I could hear what was going inside while I lift up the box
Miraculously 40% survived

Well, everybody can’t be an ancient Egyptian.

Those guys knew how to pack: linen wrapping, then a wood box, then a granit box,
and then a giant stone box covered in shiny limestone, in a very solid pyramidal
shape.

Well, there postal services sucked though: thousands of years and the things
haven’t moved yet!

That is nice packing and all but when someone orders $20.00 worth of parts and
they see the invoice with all the added charges for the shipping materials alone,
not to mention postage, I think you would price yourself right out of the market.

Even if you have customers willing to pay all those extra charges I think they
will be upset when they receive their order and realize that they will need a
jackhammer just to open it up.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Mar 31, 2019 12:15
 Subject: Re: Group by Week (Possible?)
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 Topic: Price Guide
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TheBrickGuys (8921)

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In Price Guide, grahama_is writes:
  Hi.
Is there a Group by Week feature for price tracking?

I wanted to see if there was a more granular way to track prices of Lego Sets...than
grouping by month.

So basically, Grinwald's Escape would have a week by week grouping rather
than the last 6 months.
https://www.bricklink.com/catalogPG.asp?S=75951-1&ColorID=0

I'm new to the BrickLink universe--any help is appreciated
Thanks in advance

Hi.

No, I don't think there is, at least not thru the normal way of viewing the
data straight thru the BrickLink website interface but you might be able to do
it using an API written for that purpose, that is if you know how to to do API
stuff - I dont but others here might be able to help.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Mar 29, 2019 18:07
 Subject: Re: OCR
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TheBrickGuys (8921)

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In General, Lulumika writes:
  In General, Adjour writes:
  In General, Adjour writes:
  In General, Lulumika writes:
  What I am asking is if the buyer can leave their own feedback?




In General, Brickwilbo writes:
  In General, Lulumika writes:
  Buyers who are unwilling to pay for shipping and request OCR, do they write feedback
against the seller?

Yes, leaving feedback is possible with OCR.

Pretty sure they can, I've seen numerous feedbacks over the years where they
reference the order was cancelled.

I've never had an OCR user leave me feedback though. Are you concerned they
might neg you?

Yes, I am concerned they will Neg me... but we shall see. I think thats good
advice regarding posting the cost of shipping.

Thanks,
M.
  

Oh and just a friendly suggestion. You should probably put shipping tables on
your terms or at bear minimum state the cheapest shipping rate for international.
Will save you some grief. The way it is now doesn't really say anything useful.



I have had several ask to cancel their orders over the years and I have always
allowed the cancelation but I always state that I will only do it under the idea
that both of us (buyer and seller) will only leave a positive feedback if any
is left. This does not prevent them from leaving me a negative but out of at
least 30 requests, I have had zero negative feedbacks from them so unless something
negative happened between the two of you then you should not have to worry about
a bad feedback.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Mar 26, 2019 03:15
 Subject: Re: Still don't understand shipping
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 Topic: Shipping
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TheBrickGuys (8921)

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As an option, if you stick with only stores that have instant checkout setup
in their store then this way you will always know the final cost before you finalize
the checkout and you will be able to pay right away and not have to wait for
an invoice to be manually sent to you.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Mar 7, 2019 21:22
 Subject: Re: How should i name this set?
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 Topic: Catalog
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TheBrickGuys (8921)

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In Catalog, popsicle writes:
  In Catalog, GoudvanOud writes:
  How should I name this set?

What’s in a name? That which we call a combo set, by any other name would sell
as sweet!

Sorry, couldn't help it. Had no TV in my apartment when I was young. So it
was come home from work, run the boardwalk, shower, dress, walk to the deli for
takeout and walk across the street to Balboa theater to eat. But the hiccup was
that the theater played Zeffirelli's Romeo and Juliet for nearly a year straight
before switching movies. To be honest, I didn't mind as a romantic young
idealist. Cried like a baby

I think I still know most lines of that Shakespeare play

That's cool, I like stories about life like that.

Years ago when me and a friend rented a house, for entertainment all we had was
a VCR but no TV so we had hook it into my computer screen to use it. When it
came to movies our choices were limited to a wide variety of one movie, 'What
About Bob' starring Richard Dreyfuss and Bill Murray.

We watched that movie soooo many times that we became really good at memorizing
all the lines and we would play a game where one would say a line or just a word
or two and the other one would guess where in the movie the line or word came
from. We played that game for years after that.

The simplest things in life can create some of the best memories.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Mar 2, 2019 00:34
 Subject: Re: offer worldwide
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 Topic: Selling
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TheBrickGuys (8921)

Location:  USA, California
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WOW, you sure have a lot of multiple entries for the same parts. I counted a
total of 31 separate listings for 1x1 bricks in just black and blue and over
970 listings of just 1x1 and 1x2 bricks alone!

You could probably combine your 25,000 lots of parts down to just 5000 lots or
even less and this way the actual real number you have of each piece would increase
and could possibly be more appealing to buyers looking for larger quantities
of the same part.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Mar 2, 2019 00:14
 Subject: Re: Need advice for expansion
 Viewed: 56 times
 Topic: Selling
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TheBrickGuys (8921)

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In Selling, Adjour writes:
  In Selling, kath2305 writes:
  Hello

I am looking to add some parts to my store by parting out some sets. What do
you think would be best?

10 x same set
10 different sets

I currently have around 4600 lots in my store

Thanks

More of the same is my preference. BUT if just starting to build inventory you
may want to do a couple copies of more sets, like 2-5 of each instead of 10...
so you get the best of both worlds.

I agree. I would probably do 3 of one, 3 of another, and 4 of one more. This
way parting them out will be much easier then 10 different sets and you will
get the benefit of having parts and minifigures from a 3 different sets instead
of just parts and figs from 10 copies of just one set.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Mar 2, 2019 00:02
 Subject: Re: Drinkie-drink
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In Off Topic, kurigan writes:
  I Actually had to under go several phlebotomy treatments over the past year for
hemochromatosis. Doc warned me of the same thing, but said it takes a lot, like
alcoholism level drinking, to see a serious difference. Glad you enjoyed your
beer, cause it likely didn't really exacerbate the problem.

Cheers!
Dave

Wow. I have never heard of a person having several lobotomy treatments, I thought
it just took one? You must have been be REALLY crazzy : )

Jim.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Feb 28, 2019 12:12
 Subject: Re: How to identify Lepin parts
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TheBrickGuys (8921)

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  Absolutely right. A friend has the Lepin version of 10179 and his minifigs are
identical to mine. Luke's head is a slightly different colour, but unless
you had them side by side you would never notice. From what I've seen, the
early minifigs are easy to spot, but they are getting considerably harder to
spot now they are getting better at spot and pad printing.

I had found one in a batch of used Lego and I happened to have the real lego
version in our stock. When I put them side by side to see if I could tell which
one was Lego, at first glance I actually picked the Lepin. The printing on the
lepin had finer lines and the patterns on the Lepin were spot on.

jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Feb 24, 2019 11:51
 Subject: Re: TAKE ANOTHER SHOT Deadline is Today @ 1300BL
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In Contests, popsicle writes:
  Forum Fun Contest: https://www.bricklink.com/message.asp?ID=1130588

There’s been a few very close to the mark guesses, one entry missing by one.
But none have yet to hit the mark exactly, for the double prize.

EVERYONE GETS A THIRD ENTRY - Please, everybody, have another go at it!

Have wonderful Sunday

163

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Feb 24, 2019 11:50
 Subject: Re: Wrong color
 Viewed: 36 times
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In Buying, manganschlamm writes:
  I have recently ordered (or more correctly thought I ordered) two lots of the
following part from two different stores (one in Europe, one in the US):

Plant, Tree Palm Trunk - Short Connector, Axle Hole with 2 Inside Prongs (
part number: 2536d
color: Reddish Brown

What I received in both cases were different connectors and in both cases old
Brown instead of Reddish Brown.

As much as I would have understanding for issues with the different mold variants
of these parts, I have not much understanding for the fact that I received the
wrong color, in particular when considering that such connectors in old Brown
are much more common and much cheaper.

Is is a commonly encountered problem / issue that others have experienced. Has
anyone a suggestion how one can avoid this problem in the future (I want to make
sure that if I order these parts in Reddish Brown, I receive Reddish Brown and
not old Brown).

Best regards ...


Well, I must admit that we were the US store he mentioned. We did mention in
the description about the lot containing the variations but the wrong color,
that was just stupidity on our part. We are usually extremely accurate about
adding inventory into our store especially when it comes to the color. The really
really stupid part is that I did not catch the color issue when I filled the
order.

I gave a full refund including shipping (ouch - $13.75 - lesson learned).

Well, sometimes dumb just gets dumber - Jim.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Feb 22, 2019 17:15
 Subject: Re: Some Forum Fun for a $25 coupon…
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Guess #2 is 164

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Feb 22, 2019 17:15
 Subject: Re: Some Forum Fun for a $25 coupon…
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Guess 1 is 134

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Feb 20, 2019 22:26
 Subject: Re: 118$ for 8039 Star Wars Attack Cruiser?
 Viewed: 45 times
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In Help, guzepuy writes:
  I have found a Star Wars Attack Cruiser 8039 and I was wondering if 118$ would
be worth paying for it.

The set is complete with all figures but the box is quite beat up.

Grateful for all help and advice!

If it is in used condition I would definitely say to buy it if you know for sure
it is a legit deal. If it is new but just has a beat up box then grab it fast
for that would be a great deal.

Jim.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Feb 16, 2019 18:40
 Subject: Re: No value on CN22- German sellers please help
 Viewed: 62 times
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TheBrickGuys (8921)

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In Buying, bje writes:
  In Buying, tonnic writes:
  In Buying, bje writes:
  Before I leave a negative for a seller for negligence, can a German seller please
let me know if there is a slight possibility that a CN22 from Germany can be
legally completed for merchandise with no value? In other words the "Sontiges"
block is ticked and the goods are described as TOYS but there is no value stated
at all. See the image.

The large green sticker does not form part of the CN22, that is stuck on by customs
on this end when they estimate values for duty purposes.

Why would you feel the need to leave a negative?

Are you charged by Customs?
If so this could also happen when the seller puts a value on the CN22 form, customs
do not always follow or believe the value on the form.

It also won’t prefent you from a check of the products by customs at the border
if they do a random check they will not skip the packages with a CN22 form.

Of course I know how customs works, I've been importing and exporting for
more than 30 years. Of course I know how to fill in CN22, CN23, BoL, PP4, and
every other import/export form you can imagine.

You asked a question that shows that you dont know all the laws pertainting to
each countries yet you just now stated that you know all about importing / exporting,
"Of course I know how customs works, I've been importing and exporting for
more than 30 years. Of course I know how to fill in CN22, CN23, BoL, PP4, and
every other import/export form you can imagine.

So if you know everything then why ask a question??

  That is not my problem at all.
Never mind the estimated value was 500% more than the actual value, never mind
the duties alone was more than 115% of the order's value when it should have
been zero, never mind the duties alone was more than my electricity bill in a
month and never mind the order got kicked around for 5 months because of this.
The only thing that matters is that I was forced to pay those duties to avoid
an exchange control fine and to avoid my foreign exchange enabled bank account,
and with it my paypal access, from being closed since I have to have a paid manifest
on tracked orders. Yet the seller insists he did everything according to the
law and 100% correctly and he did not start exporting yesterday either. This
is why I want to know if that form was completed correctly in Germany.

The reason I am saying anything here is because someone tried to be of help,
you did not like his answer so you got all arrogant and treated him like he was
an complete idiot! Why?

You weren't real clear on why you might leave a negative and this person
is just asking why and you have to tear him a new but hole, why?

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Feb 15, 2019 18:21
 Subject: Re: shipping cost before ordering?
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TheBrickGuys (8921)

Location:  USA, California
Member Since Contact Type Status
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Store: TheBrickGuys
In Help, Teup writes:
  In Help, Dekkard writes:
  New to BL.
How do I see Shipping Cost BEFORE placing my order?
I have this vision of ordering a $50 item and shipping is $45

Welcome! Look for shops with a lightning bolt, those have Instant Checkout. Instant
Checkout means all added costs are calculated realtime as you are shopping, so
you see exactly what you agree to.

Going along with that, the good thing about only using stores with instant checkout
is that when you check out you are taken right to paypal to pay for and complete
the order. This way you now have checked out and paid for the order and there
is no guess work involved and you don't have to worry about any additional
fees because you have already paid for the order.


Two other things you should do is look at the stores Terms page and see if there
are any lines that states that once the order is shipped and that if it gets
lost in the mail then they are not responsible. If so then you might want to
shop at another store unless you don't mind paying extra for insurance (if
they offer it).

Second, look at their feedbacks and see what other shoppers have said about them.
Most stores are very responsible and if any issues arise they will take care
of you. But if they have several negative or neutral feedbacks well then your
you might want to shop somewhere else, there are plenty of stores to choose from
here.

This is a great place to buy Lego and there are a lot of really nice people here.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Feb 9, 2019 01:17
 Subject: Re: BL eXpress....hmmmm
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TheBrickGuys (8921)

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In General, CPgolfaddict writes:
  So I remember reading that members thought BrickLink eXpress looked like the
goal was to make BL more like Amazon. This fact, plus using eXpress in the name...

It makes sense if the real goal is to make BL a more appealing buy out target.

Thoughts?

When I tell people that I sell Lego parts and pieces on a site called BrickLink
they are always surprised. Most people don't even know that there exists
an aftermarket for Lego parts and pieces so I really doubt that the BL owner
is trying to build up hype for this site hoping to cash in so to speak.

Plus, lets face it, BrickLink is not a huge money maker and I doubt many investors
would be interested after seeing the bottom line of BL's income statements.

Just my 2 cents.

Jim.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Feb 6, 2019 14:54
 Subject: Re: AFOL Designer Program v2.0?
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TheBrickGuys (8921)

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In General, davicillo writes:
  You guys are always complaining about PayPal and now want PayPal here?

Hit the nail right on the head!!

+1

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Feb 6, 2019 14:50
 Subject: Re: Real issues, no communication from BrickLink
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TheBrickGuys (8921)

Location:  USA, California
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I had switched right away and I have had no problems whatsoever. It has worked
just fine, so much so that we did not notice any difference in the way things
worked once the switch was made and I could never really understand why so many
did not want to switch. I remember when the announcement was made about the switch
and that, as brought out then, that BL had no control over the issue and that
PayPal was making the switch but evidently that is not remembered by everyone.

Now in communication, granted, BL could do better with communication but at the
same time, anything they communicate about implementing changes gets ripped apart
in the forums for one reason or another before their changes are even given a
chance. I could see how this could make admin bit gun shy in communicating as
well as they could. In fact I have noticed, and it is a bit ironic, that some
of the people that complain the most when changes are made are also the same
ones who complain the most that changes are not coming fast enough. There is
just too much of the attitude that if a change does not benefit me then the change
is bad and BL is wrong for making it.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Feb 2, 2019 19:05
 Subject: Re: Brickstock
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TheBrickGuys (8921)

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In Problem, TheBrickGuys writes:
  In Problem, calsbricks writes:
  In Problem, TheBrickGuys writes:
  
  but maybe someone reading this will consider it.


I would imagine some of the BL staff have already read the posts here in this
thread and the previous thread discussing this same issue and have made sure
that the people who need to know (the programmer's and admin) have been informed
by them if they did not already know. Now let's just hope they will address
the issue but for now we just have to wait and see.

Jim

https://www.bricklink.com/message.asp?ID=1127808

Well, it's a start.

Jim

Even better, here is a work around. It works great.

https://www.bricklink.com/message.asp?ID=1127836

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Feb 2, 2019 18:59
 Subject: Re: Brickstock
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TheBrickGuys (8921)

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In Problem, calsbricks writes:
  In Problem, TheBrickGuys writes:
  
  but maybe someone reading this will consider it.


I would imagine some of the BL staff have already read the posts here in this
thread and the previous thread discussing this same issue and have made sure
that the people who need to know (the programmer's and admin) have been informed
by them if they did not already know. Now let's just hope they will address
the issue but for now we just have to wait and see.

Jim

https://www.bricklink.com/message.asp?ID=1127808

Well, it's a start.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Feb 2, 2019 15:57
 Subject: Re: Brickstock
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TheBrickGuys (8921)

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  but maybe someone reading this will consider it.


I would imagine some of the BL staff have already read the posts here in this
thread and the previous thread discussing this same issue and have made sure
that the people who need to know (the programmer's and admin) have been informed
by them if they did not already know. Now let's just hope they will address
the issue but for now we just have to wait and see.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Feb 1, 2019 12:53
 Subject: Re: Value Decline Denial
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 Topic: LEGO
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TheBrickGuys (8921)

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In LEGO, leopard37 writes:
  In LEGO, yorbrick writes:
  
  But these are not the parts falling in the price guide in general.


Yeah, it is typically the parts that have very, very low demand (compared to
supply) that fall rapidly. Although even there, sometimes they get snapped up
if they are cheap enough and someone can think of something to do with a lot
of them.

Please come up with a use for these!

 
Part No: 15392  Name: Projectile Launcher, Trigger for Gun, Mini Blaster / Shooter
* 
15392 Projectile Launcher, Trigger for Gun, Mini Blaster / Shooter
Parts: Projectile Launcher

There are 2 stores that have literally dropped their price on theses to zero.
One store has a hundred at zero and his only requirement is that you take all
100, which I doubt will be a problem for the person who finally takes them

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Jan 30, 2019 16:17
 Subject: Re: UK sellers, what is this number
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TheBrickGuys (8921)

Location:  USA, California
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Coming from a guy with 45 negative / neutral feedbacks with customers complaining
about being shorted on orders or missing pieces. 45 bad reviews out of 947 selling
feedbacks - if you were one of the big sellers with 25,000 FB that would put
you at about 1200 bad reviews of your store - not so pretty good - so now imagine
if.......

Imagine if BrickLink closed stores with a pattern of shorting customers, well
then I'm afraid you wouldn't be here today. Or imagine if BL closed stores
with more than an average of 5% or more of bad reviews then you would be so close
to loooosing your store - so close, in fact, that all you would need is just
3 more bad reviews of your selling practices and you would loooose your store,
so I think maybe you are kinda throwing a lot stones while living in a glass
house.

I will just stand behind my wall to.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Jan 30, 2019 10:12
 Subject: Re: UK sellers, what is this number
 Viewed: 39 times
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TheBrickGuys (8921)

Location:  USA, California
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  I’d say there are more “puzzled” answers than “outraged” ones

Kind of what I noticed to, in fact I really didn't notice anyone posting
an "outraged" response. It seemed like most of the replies were actually in jest.

Jmi
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Jan 23, 2019 01:34
 Subject: Re: What is considered "New"?
 Viewed: 52 times
 Topic: Terms and Policies
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TheBrickGuys (8921)

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In Terms and Policies, vinceipp writes:
  I thought the category of "New" with a minifigure meant that the minifigure had
never been put together. I have purchased a number of "New" minifigures lately
where they have come assembled. When I remove the head, the color on the post
is typically scratched so I do not consider them new. Am I correct?

BL guidelines state " Minifigs may be listed as new either assembled or unassembled"
so they can be sold either way, it is up to the store. When we first started
here on BL we assembled our minifigs as a way to make sure all the parts were
correct. Now we sell all our new figs unassembled with the thought that the buyer
should have the fun of assembling them but again, it is up to each store. Now
we also sell all our used figs unassembled for that same reason and if the fig
has a cape then we iron out the capes to make them fresh and crisp to make the
assembling of the minifig a little nicer.

Now in your case, if you are finding a lot of scratched posts in an order of
all new figs then that tells me that the figs may very well be used but were
sold as new. I just dont think the posts scratch that easily.

Jim.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Jan 16, 2019 16:06
 Subject: Re: buyer returned a set - I refunded but.....
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TheBrickGuys (8921)

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  Mark the payment status as Refunded and Cancel the order https://www.bricklink.com/retractOrder.asp

And after that you can immediately put the set back up into your inventory as
a new listing without worry.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Jan 16, 2019 02:06
 Subject: Re: Longtime low volume seller questions
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TheBrickGuys (8921)

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  Thanks - I am making some changes. And I think I will take you up on your offer
to copy your shipping terms.

Glad to be of help. Your terms look alot more informative now, good work.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Jan 15, 2019 15:21
 Subject: Re: Longtime low volume seller questions
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TheBrickGuys (8921)

Location:  USA, California
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Store: TheBrickGuys
In Selling, TheBrickGuys writes:
  
  You've no Store Terms and Conditions and no Shipping Policy.
Add a shipping table.
Enable quote requests.
Enable instant checkout if you haven't already.

Agree with everything above. It is not surprising you get a lot of shipping questions
considering you have no info on your store terms page. In fact, if I were looking
in your store I would probably just leave your store once I saw how little info
you have on your store terms page.

I bet your sales will increase quite a bit if you add some more info on your
terms page so that people can figure out for themselves what the shipping charges
would be for stuff in your store. You are welcome to copy and paste any useful
info from our store terms page to use on yours if it helps.

Jim

Actually I did notice that you do have shipping set prices set up when I added
something to my cart and you have auto checkout set up so that is real good but
once I added a few more things it no longer showed me the shipping cost so maybe
add more options for larger orders to your auto checkout and also add a table
to your shipping terms. I know the first thing I look at is the terms page for
shipping prices and if there is little to none stated there I usually leave the
store.

Also, I hope my first response did not seem offensive, it was just how I honestly
felt when I looked in your store so again, if you make some changes and I bet
your sales will increase and, of course, adding more inventory always helps to.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Jan 15, 2019 15:11
 Subject: Re: Longtime low volume seller questions
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TheBrickGuys (8921)

Location:  USA, California
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Store: TheBrickGuys
  You've no Store Terms and Conditions and no Shipping Policy.
Add a shipping table.
Enable quote requests.
Enable instant checkout if you haven't already.

Agree with everything above. It is not surprising you get a lot of shipping questions
considering you have no info on your store terms page. In fact, if I were looking
in your store I would probably just leave your store once I saw how little info
you have on your store terms page.

I bet your sales will increase quite a bit if you add some more info on your
terms page so that people can figure out for themselves what the shipping charges
would be for stuff in your store. You are welcome to copy and paste any useful
info from our store terms page to use on yours if it helps.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Jan 14, 2019 12:28
 Subject: Re: HELP ! A seller who fights!
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TheBrickGuys (8921)

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  (PS seller, if you are reading this, maybe, in the interests of keeping the
peace, maybe you can remove the feedback that you have left?)

I doubt he will. He leaves retaliatory feedbacks for every bad one he gets even
the ones he deserves and in his retaliatory feedbacks he makes it sound like
ALL the problems are with his customers. He takes no responsibility for problems
or errors.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Jan 14, 2019 12:04
 Subject: Re: Seller vs buyer
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TheBrickGuys (8921)

Location:  USA, California
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Store: TheBrickGuys
Even if admin does not remove the feedback, I would not worry about it. One bad
feedback will stop very few, if any, from shopping at your store. If you have
something they want they will buy it. There are store here that have have 50+
negative feedbacks and they still get plenty of customers.

Your other good feedbacks will show shoppers that you are a trustworthy seller.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Jan 4, 2019 10:21
 Subject: LEGO Movie 2 70740 Welcome to Apocalypseburg!
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 Topic: LEGO
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TheBrickGuys (8921)

Location:  USA, California
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This is one cool looking set. It looks like a really fun build. I give it 3 happy
faces

Photo from Brothers Brick.

Jim
 
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Jan 3, 2019 12:06
 Subject: Re: What is this part?
 Viewed: 28 times
 Topic: Catalog Identification
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TheBrickGuys (8921)

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In Catalog Identification, 69transamman writes:
  I believe this is the part you are looking for
 
Part No: 88695  Name: Large Figure Barb, Faceted Spike (Ben 10)
* 
88695 Large Figure Barb, Faceted Spike (Ben 10)
Parts: Large Figure Part
Howard

In Catalog Identification, padeweys writes:
  there's a neat fortnite loot llama, but I can't figure out what part
are the 'ears'.

build is here:
https://www.youtube.com/watch?v=m6fBqNXFauo&t=144

Not bad. How long did it take you to find it or did you already know what it
was?

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Dec 22, 2018 13:03
 Subject: Re: pick a brick wall
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TheBrickGuys (8921)

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In Help, qwertyboy writes:
  In Help, Victorymike18 writes:
  I have purchased a few "large" buckets from the PAB wall this year, and I don't
believe I've sold much if any of the pieces yet. I priced them slightly
below 6-Mo. average and much more aggresively in bulk quantities...

If you can buy them by the thousands from the wall, then there's a good bet
they aren't going to be "rare" much longer. Not trying to discourage you
as maybe you did find something of value, but I am personally very cautious about
investing much in the PAB wall pieces.

A couple of years ago the store managers had some say in what they had on the
wall - they could request different items (not always honored, but still). Nowadays
the contents of the PaB is standardized, all shops have pretty much the same
assortment. So it is a safe bet you won't find anything spectacular worth
investing in.

Niek.

The standardized assortment has now (thankfully) changed. I was told recently
by a store employee that they now can choose from a list of parts what they want,
just like in the past.

Being that the policy was just changed, it will probably take time before we
see much of a change and many stores probably won't change much especially
if they don't have a person in charge of the wall who wants to change things
up.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Dec 17, 2018 14:50
 Subject: Re: Explanation: German Sellers & serious Issue
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 Topic: Announce
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TheBrickGuys (8921)

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In Announce, 4POC writes:
  
  You have a good point. Sorry and Goodbye.

SORRY GUYS, THIS GETTING OUT OF HAND.

I did mean it, is a good point, NOT to risk your BL-Account on top of all.
Just for the whistle-blowing!
Should have deleted the quoted quote.

I never meant and said, it is ok to just change your location and open again.
Do NOT do this, this is even WORSE.
I am clearly stating, i am refusing, declining, disapproving this kind of actions
or thoughts.
DO NOT DO THIS !

The German sellers have to somehow fix the things from their ends, not make things
worse.

Over and Out, Goodbye.

WHAT DIFFERENCE DOES IT MAKE WHAT STORE HE IS OPERATING FROM! If he finds it
prudent to hide his true identity then let him and stop harassing him for his
decision. Does it matter in the context of the issue being discussed? If so,
how?
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Dec 14, 2018 01:10
 Subject: Re: Broken in shipment: what to do?
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 Topic: Problem Order
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TheBrickGuys (8921)

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In Problem Order, Teup writes:
  Then you are violating the law. You are responsible for your shipments and your
buyers have a right to their money back if the order does not arrive. Insurance
is a product for you, not a product for your buyer.


Finally, someone who agrees that insurance is protection for the store and not
the customer.

Insurance is purchased by the sender and not the receiver of the goods.

Every customer has a right to expect an order to arrive safely and in good condition
- it just plain good customer service.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Dec 6, 2018 21:52
 Subject: Re: Instant Checkout sizing woes again
 Viewed: 38 times
 Topic: Selling
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TheBrickGuys (8921)

Location:  USA, California
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Store: TheBrickGuys
I think one thing we all need to remember is that it is not BL's job to make
sure we have our shipping set up correctly.

I use auto checkout and have gone through and tried to make sure anything big
(like sets, large base plates and anything to large to fit into a first class
package even though it's weight will allow it) is set up not to use auto
checkout.

I have had very few instances where BL did not charge for the right shipping
for 1st class and priority but when it does, I dont blame BrickLink for it. I
just eat the mistake and correct it to try to make sure it does not happen again.
I dont like to pay for the extra shipping when it happens but that is just the
cost of doing business. No matter where we sell our Lego mistakes will happen
and unfortunately our first instinct is to push the blame on someone else instead
of where it may really belong.

I am not trying to be insulting or anything like that. I just think it has
become the norm to blame BL when something happens that affects us adversely.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Nov 28, 2018 12:55
 Subject: Re: Decorated vs. Pattern
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 Topic: Catalog
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In Catalog, StormChaser writes:
  In Catalog, mhortar writes:
  I'm not sure that 'Pattern' actually fits.

The word "design" means "decorative pattern."

If we wanted to be truly accurate and consistent, then every single part title
would have one of the eight following identifiers:

Plain
Printed Design
Stickered Design
Printed/Stickered Design
Molded Design
Molded/Printed Design
Molded/Stickered Design
Molded/Stickered/Printed Design (pretty sure there are none of those)

Have I missed any? Maybe when/if we get tags we can do this. I think it would
be helpful.

But it sounds like "Decorated" is the preferred term so far from all three commentors.
I still think it's quite strange that part categories are the only place
we use that word, but this ain't a one-man show.

Now that you bought up the subject of stickers.... Is there a possibility of
adding sub categories for each type of patterned part so as to separate printed
parts from applied sticker parts? So that whenever there are stickers applied
by the end user on parts verses patterns applied directly by Lego on the same
type of part then there would be a sub category for the sticker applied parts
to keep them seperate.

This would be extremely helpful for adding used inventory into our stores. A
good example would be printed tiles verses sticker applied tiles. If you know
that a part you are trying to add to your inventor is a Lego printed tile then
it would be so much easier to find it in the catalog if the stickered tiles were
in a separate sub category of the printed tiles.

I know it would be a lot of work but it sure would be nice.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Nov 21, 2018 11:50
 Subject: Re: What are...
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In Catalog Identification, C0lsanders_ writes:
  I went thru all animal parts and searched "wing" to no avail. There's no
Lego logo, so it may not be Lego.

The claw thing, as well, has no Lego on it, but I am certain I have seen it before,
but that's no guarantee.

The 1x4 I obviously know what it is. BUT, if you can tell in the crappy picture,
it's MARBLED red. I have never seen a marbled one of those before. Rare,
or have I just not looked in the right spot in the catalog?

Thanks in advance,
Miles (C0lsanders_)

For the claw, could you be thinking about one of these:

 
Part No: 88811  Name: Minifigure, Weapon Bladed Claw
* 
88811 Minifigure, Weapon Bladed Claw
Parts: Minifigure, Weapon

 
Part No: 10187  Name: Minifigure, Weapon Bladed Claw, Spread
* 
10187 Minifigure, Weapon Bladed Claw, Spread
Parts: Minifigure, Weapon

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Nov 21, 2018 11:23
 Subject: Re: Projectile Launcher
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In Catalog, calsbricks writes:
  In Catalog, StormChaser writes:
  In Catalog, calsbricks writes:
  Change for the sake of change is often followed by complaints - it rarely serves
any real purpose. Agreed changes often come with compliments and welcoming. There
is a difference.

That's a reasonable assessment. However, I'm fairly confident that the
changes I've made or coordinated in the catalog so far were all improvements.
Still, I've gotten a number of complaints about nearly all of them.

How does that go - you can please some of the people all of the time but not
all of the people all of the time

NB - We haven't had reason yet to complain other than taking up the entire
forum with catalogue and inventory change requests ....

There are certain ones that talk allot about the changes needed yet they disagree
with just about EVERY change made. Hmmmm, makes you wonder.....
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Nov 17, 2018 10:32
 Subject: Re: Stand
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In Catalog Identification, StormChaser writes:
  In Catalog Identification, leopard37 writes:
  I would like some guidance please?

I would say eat well, invest wisely, and don't take life too seriously.
You're not going to be around this planet for too terribly long (none of
us will), so do your best to be happy and don't worry about the rest.

 
Part No: foambase1  Name: Foam, Party Table Decoration Arch Base, Wedding
* 
foambase1 Foam, Party Table Decoration Arch Base, Wedding
Parts: Foam

What about adding a new category for this item and similar items named "Surfboards"

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Nov 16, 2018 18:48
 Subject: Re: For Instant checkout sellers
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TheBrickGuys (8921)

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In Problem, calsbricks writes:
  In Problem, Pippyblocks writes:
  that is why we asked the question.

You asked and I just replied. Like I said never had an issue, I've run an
IT consultancy business for longer than I can remember and there are times you
make a purchase and don't get an 'official' invoice, as long as you
record everything properly and can evidence things HMRC are fine, I also know
how they work. Not sure what else I can say really.

I think you may have read something into my response other than what was meant.
I am quite confident that if we were audited (as CalsBricks) by HMRC there would
be no problems whatsoever. My comments about HMRC audits are based on real life
situations where our internal accounting system was gone through with a fine
toothcomb (we passed, by the way with flying colours). The system should produce
some paperwork, however so that workarounds are not required - cause that is
what we are discussing a workaround to a shortfall in the feature. HMRC VAT are
not quite as lenient as HMRC Revenue and tax point dated documents are, in most
instances, required. But that is only for the VAT registered and CalsBricks is
not, at the moment. We will tackle that as and when it is needed. We don't
use IC and as it currently stands, probably never will (it doesn't suit our
store nor the way we work - but if you do and it works for you, great.
  
  

  In Problem, calsbricks writes:
  Just placed an order in an IC store and everything went through fine but I didn't
get any paperwork saying I have paid. Is that the way it is supposed to work?
The tax man isn't going to like to see that. We have to show receipts for
payments to prove the expense.


Hmmm?

BTW there was no place for us to ask for an invoice - the store is only ic -
it worked out postage correctly - asked for payment by paypal onsite and then
took us to Paypal where we made the payment but whilst we got a paypal receipt
for our payment that doesn't prove the expense, only the payment - not sure
HMRC are going to be happy with that.

I just placed an order with an IC store today and I received an automated receipt
from BL as I always have whenever I place IC orders here. You must have your
settings set up wrong so as to not receive a receipt or you have your email
set up wrong so that your spam blocker is putting your receipts in the spam folder.

As far as a work around, it should not be needed. Just make sure you have everything
working properly and you should receive receipts. I know it is always easy to
blame BL for these kinds of things but sometimes it simply is not their fault!

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Nov 7, 2018 10:58
 Subject: Re: The Cash Cow is a myth according to ...
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TheBrickGuys (8921)

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  I don't think that anybody called Bricklink a cash cow. It actually bothers
me to see "Bricklink" "Cash cow" all over the forum now . I referred to the concept
in explaining different types of business models in reference to a point I was
making (or well, I said milk cow, as my English leaves to be desired and hey,
Dutchmen will be Dutch!) but I don't think that anyone started claiming Bricklink
was a cash cow.

The reason I started a thread a few days ago on BL not being a cash cow was based
on your own words where you stated "If you own Bricklink, the decision is basically
between minimal investment and using Bricklink as a milk cow, only investing
to the extend of keeping the site online and cheap tweaks that increase the order
flow".

BrickLink has been referred to as a Cash Cow (or an equivalent) from time to
time when certain things about BL bothers them and they use this idea as to belittle
BL as an uncaring selfish business that just wants to cash in on our hard earned
money and it just so happened that your comments were the last straw for me to
finally feel the need address this issue with a little math to show that BL being
a cash cow is just a myth used by some to belittle BL as described above.



  I'm also not actually interested in these numbers,

I bet you would be if they supported your arguments.

   because we have absolutely no clue what expenses and revenue is going on especially on
such a large scale. A business doing really well can invest in something and
on paper booking a huge loss, while actually they're doing great. Who knows.

But you can do the simple math to see that BL is not a big money maker.
  
I prefer to focus on the small level, addressing what I pay and what exactly
is being done for it. The only point that I have been making all along is that
from what I can see, the concept of "Bricklink is too cheap to adequately handle
all the issues, so stop complaining and lower your expectations" is flawed.

No one is saying to stop complaining, its just that some are tired of the misinformation
of BL being a milk cow. Why not try complaining in a more constructive way without
attacking BL using words like "Cheap" to describe them - it is these kinds of
comments that are upsetting.

   I don't think that it is legitimate to ask money
simply for access to a community. To me this is like asking entry fee for the
beach. It is not Bricklink's deserved merit to have a community. If anything
it is their blessing. The site used to run on way fewer orders and it took 3%
of the turnover to run and build it, now there is way more revenue but
the amount of service and development has not increased proportionally.

It is called business. That is what BrickLink is, a business, so of course they
NEED to charge you access fees to sell here just like every other site.Would
you expect eBay to allow you to sell there for free if you did not like the way
the it was run? Using the free beach access example doesn't even start to
apply at all unless you made it more comparable by saying that you expect free
beach service with the extras of having others bring you some drinks and maybe
even a nice lunch every time you went there and this should all be free because
you dont like the fact that every time you go there you get sand in your shoes.

BrickLink offers all of us a place to sell our Lego to make a profit so even
if they are not running there business very well they still deserve to make a
profit.

  
What I am trying to say is: I don't support the idea of accepting Bricklink
cannot have an employee active at night time, cannot solve elementary bugs within
days, cannot maintain a robust consistent pattern of communication, cannot put
requested and strongly supported improvement suggestions on the agenda, cannot
roll out seller tools, etc etc, because of it being so cheap. I think these things
really can be done with the money, and while we cannot look into the business
and know all the nuts and bolts, we have alot of circumstancial evidence that
supports this.

There's that word again - "cheap". Where is your evidence? Just because they
are not using their funds the way you think they should does not mean they are
cheap or are just using BL as a milk cow as you have stated. I agree that
BL should get to work on most of everything you have pointed out but its when
you use those kinds of words to describe the efforts of BL then it just starts
to look like unconstructive criticism based on your own needs and wants. Leave
out that kind of talk and your words will carry more weight.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Nov 5, 2018 11:11
 Subject: Re: Question for buyers....
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TheBrickGuys (8921)

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  Sometimes, I only need 20, but I don’t want to let only 2 poor little parts
alone (so harsh to separate them from their storage-buddies)

That is the same way I feel. When I fill orders I hate to leave just one little
guy all alone after taking all his friends to fill an order. He will sit there
knowing his friends are going on a long trip somewhere far away and once they
arrive they will become part of a great MOC while he just sits there, all alone.

Silly? Absolutely. But thats Lego, there more than just little bits of plastic.

Jim.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Nov 3, 2018 18:41
 Subject: BrcikLink a cash cow??
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TheBrickGuys (8921)

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Here in the forums, some have expressed the view that BrickLink is making a lot
of money off the stores that sell here. Some even even feeling that the owner
of BL is making big bucks running BL and that he simply views BrickLink as a
"cash cow" (most recent one was "milk cow").

So the question is, is this true?? Is BL a "cash cow"? I did a little math to
see just how much BL actually makes and the results are below.

In 2017 BL had approximately a bit less than 1.5 million orders (at least as
far as I can tell. I apologize if my numbers are off). For that year our store
had a bit over 1000 orders averaging about $35.00 each so if we use this average
as the average size of all orders on BL and times that by the approximately 1.5
million orders that BL brings in then we end up with a total of $52,500,000.00
which is a pretty substantial amount!

Now that is a lot of money but we need to remember that BL only makes 3% of that
total which equals $1,575,000.00. So BL itself, at least according to my numbers,
makes just a little over 1.5 million dollars. Out of that 1.5 million BL has
to pay the salaries of all it's employees to keep the website running, has
to pay for the servers to keep BL online and whatever else needed to keep BL
going as well as investing a certain amount to advance BL into the future.

I have no idea how many employees BL has but just 20 employees with an average
salary of $40,000.00 a year than that equals $800,000.00 which is already more
than half of BL's gross income.

I know my figures are not fully accurate but even if they are way off and the
average order here was twice as much as my average order ($70.00 vs $35.00) then
that would still only mean that BL brings in about 3 million dollars gross and
for a business this size 3 mill is small.

So myself, I DO NOT see BL as a cash cow. If anything, the opposite is true.
I am surprised the owner has not raised the the fee we each pay from 3% to 10%
just to make BL a bit more profitable but I am darn glad he has not. I also think
that some here need to rethink their idea that BL is being treated as a cash
cow by the owner.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Nov 2, 2018 22:16
 Subject: Re: IC needs some work
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  Touché

My point, which was probably lost in the details, is that of the 9 offerings
of that set, only 2 slow the buyer to go click click click and be done with it.
All the others (ignoring the one that generated an error) require the buyer to
wait for an invoice. Those of us who are going to the extra effort are getting
no reward for doing so, and our offerings are not reflecting the fact that we
are 'checkout complete'.

If the few of us on plan were given some preferential sorting order (as alternative
'price plus shipping' that would be possibly help to encourage other
sellers to implement better rate charts.

As to the states … if you think USPS rates are determined by state, they are
not. It's a mathematical formula having to do with distances. BL could shadow
the USPS system, but I think that might be a chancy proposition.

Nita Rae

I agree.

Another thing that I think would encourage more store to offer IC would be to
have the IC symbol next to all listings in the price catalog of stores that offer
IC but it would have to be when IC is set up for both sets and parts in each
store. BL should have the option to remove the IC symbol from all the listings
a store has if the store really doesn't live up to the commitment of offering
IC for everything - an example would by my store because I pretty much just offer
IC for parts and not sets so BL would remove the symbol from my listings because
of that. I hope I am making sense with this point.

Side note. I believe you meant the listing for 4206-2 and not -1.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Nov 2, 2018 21:55
 Subject: Re: IC needs some work
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In General, jennnifer writes:
  In General, cosmicray writes:
  
Then please up-vote my suggestion I made about a week back, having to do with
a better testing framework for IC calculations.

Nita Rae

I do appreciate your thoughtful comments on the subject. However, what I really
want is to be able to fill my cart and see what it looks like for myself. Back
and forth, as many times as I want, until I actually believe that IC will do
what it says it does. I guess I am a bit of a control freak. Oh, and being able
to test from different areas/countries would also be needed.

When I first set up my store, I tested and tweaked until I was confident that
everything worked well. I also could answer questions my buyers asked about the
process. Now my answers would all have to be: "Well, I don't know. I have
never seen the check out screen so I have no way to help you." Not really acceptable.

Take care!

I use instant checkout and probably 95% of all my orders received are IC and
have had next to no issues except for the occasional over charging which I will
just refund the customer. Most of my orders are for parts so there is not as
much of a chance for an error happening and for any larger sets I just choose
'manual' for package type and just send an invoice for orders that contain
sets.

I love not having to send many invoices. I think if you give IC a try you will
be glad you did.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Nov 1, 2018 00:39
 Subject: Re: Catalog Project Request "Bar" vs. "Weapon"
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TheBrickGuys (8921)

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  As far as I can see this part is not a weapon, and I can't find it even once
used as a hollow hammer. It only appears in brick-built weapons where it features
alongside parts that also are not classified as weapons, such as barbs and chains.
Unlike the lightsaber, which really is a weapon the way it is, this part
is not a weapon.

To me it doesn't really matter which classification is used (bar or weapon)
just so long as both are in it. They share the same characteristics so it would
make sense to have them together in the same category.

Jim.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Oct 31, 2018 20:49
 Subject: Re: Second Catalog Project Underway
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WOW, Lego actually made an ashtray? Who woulda thunk.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Oct 25, 2018 02:18
 Subject: Re: Just whining....
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In Problem Order, fredjh writes:
  I'm not at the point where I need to submit a problem, but I'm wondering
what experienced people think.

Big seller, thousands of positive feedback. Seems like a good size store. Read
the terms (as I always do), they say they pull in order of orders received, so
it may take a few days to invoice, but they ship every other day.

Ordered on the 16th (small order - 11 items in 6 lots). Invoiced and paid the
same day.

October 17th, status changed to packed.

Note the terms say they "ship every other day." Was "packed" until yesterday,
when it was finally switched to "shipped." Just in time to avoid NSS, although
I was just being very patient and hadn't even written them - I wouldn't
have jumped straight to it, anyway.

Now we have the nonsense of the tracking saying a shipping label has been made,
but that's it - it's still not "really" shipped. Don't get me started,
sellers, on marking things that are still in your possession as "shipped," I
know why you do it (I just disagree). So now it's the second day that it's
marked as shipped where tracking only says a label has been printed.

So assume the order arrives in good condition with no problems... I get torn
about leaving negative feedback, but what else wakes up people that this nonsense
is extremely frustrating to buyers? I wasn't in a rush, but it simply shouldn't
be like this. I get it's not Amazon Prime, no free two day shipping, but
hey, big store claims they ship every other day and it was held as "packed" for
a week.

Ok, sorry, just venting.

I would still be patient just a little longer. Sometimes the post office dose
not scan the packages for a few days even while on route. in fact, I have had
some packages show that postage has been purchased, just like in your case, but
not change until they have actually been delivered with the tracking info only
showing the postage being purchased and the delivery of the package with nothing
in between.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Oct 22, 2018 15:28
 Subject: Re: How well do you know your store as a Business
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TheBrickGuys (8921)

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In Problem, calsbricks writes:
  In Problem, TheBrickGuys writes:
  
  Enough now - I thought there would be a variety of comments about the data -
looks like I was wrong - time will tell.


I think you are not getting many comments because your charts really dont show
allot useful info. I can appreciate your desire to keep the bulk of the important
info private but I think you need to offer a bit more info to get the kind of
comments you were anticipating - Just a thought.

Jim

Interesting but we do not believe it is in our interest to reveal sensitive information.
We, like others, are a business - Our thoughts about other comments were not
really directed at the content of the thread - more about what is behind it
- the gathering of information/data to help run your business. Businesses like
life are founded on communications especially to its customers. There is a serious
lack of it here,- as some would put it disturbingly. Bricklink need to do a lot
more in the way of disseminating info to its members.

Your thoughts are, of course well founded and we could publish lots more but
why should one store do that when no one else does ? We believe, strongly that
is their (Bricklink's) responsibility to do this or at least give the stores
the ability to produce the data they need to run their individual businesses.
Even Paypal, who we are not big fans of, publish to each of their members a monthly
business report. Bricklink offer nothing. Not a word. Disappointing, really.

Oh I agree with everything you are saying. I would want to keep the info you
have private to if I had it about our store. I appreciate all the info you have
released in the past about sales.

My comments were just pertaining to what you had said in regards to the responses
you received about your data - "Enough now - I thought there would be a variety
of comments about the data - looks like I was wrong - time will tell."

You seem disappointed that there were not more comments and I was just trying
to bring out how there just wasn't a lot of info to comment on in just this
particular post and that that maybe a little more info would have sparked more
comments. I should have been more concise in my comments. I apologize if I sounded
brash.

I really do appreciate the info you have shared in the past especially sense
you didn't need to share any and I very much agree that BL should all ready
be sharing a lot more info to help us all in making our stores better.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Oct 20, 2018 15:04
 Subject: Re: SALE OUT - UP TO 80% off from AVG Price
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 Topic: Sales
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In Sales, wichtel10000 writes:
  Dear LEGO Friends,

I want to end my LEGO - Business and have begin with SALE-OUT.
At Moment 10 to 80 % off Sale from AVG-Prices.

If you are interested you can also buy my whole Bricklink Shop.
Around 5 Tons LEGO Items, Figures, Sets, Instructions and Boxes.
Then please contact me direct and not in Forum.

Best Regards
Karl-Heinz

Hi.

Sad to see you want to close up shop but just a thought...

You might want to rephrase the sale percentage off to be at least a little bit
more accurate. What I mean is that out of 17,750 lots you only have 6 total
lots at 80% off and a total of 15 lots that are more than 50% off.

In fact over 99.5% of all your stock is 35% or less off.

Yes, you do have 6 lots at 80% off but I think your sale announcement is a bit
misleading at this time.

Just a thought.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Oct 19, 2018 16:56
 Subject: Re: How well do you know your store as a Business
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 Topic: Problem
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TheBrickGuys (8921)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
  Enough now - I thought there would be a variety of comments about the data -
looks like I was wrong - time will tell.


I think you are not getting many comments because your charts really dont show
allot useful info. I can appreciate your desire to keep the bulk of the important
info private but I think you need to offer a bit more info to get the kind of
comments you were anticipating - Just a thought.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Oct 19, 2018 12:47
 Subject: Brittleness of reddish brown parts
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 Topic: LEGO
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TheBrickGuys (8921)

Location:  USA, California
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Store: TheBrickGuys
I have recently purchased some used Lego and in one of the boxes a good portion
of the reddish brown pieces are VERY brittle and it seems to be only be the reddish
brown parts.

A couple of questions:

Anyone know what it is about the color reddish brown that causes the parts to
be brittle? All I have to do is just bend a plate a little and 'snap'
it shatters into pieces. Dose this happen only when exposed to a prolonged exposure
to heat, like sitting in an attic? Or dose just age affect the the reddish brown
pieces.

Another question is what would others do in regards to the reddish brown pieces?
Would you take all of them out from that particular box and not sell any of them
even the ones not seeming to be brittle. You can tell which plates are brittle
by just bending them a little and the brittle ones are stiff and break with little
flexing but the others ones have a decent amount of flex. I am leaning towards
taking all the reddish brown pieces out because you cant really tell which parts
are brittle except for the plates and other 'thin' pieces.

Final question, all the other colors seem to be fine. They have a nice amount
of flex and do not break apart like the reddish brown pieces, even when bending
them to the point of breaking they still don't have that brittle feeling
and do not break apart like the reddish brown. So the question is... What would
you do with the rest of the pieces??

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Oct 19, 2018 12:27
 Subject: Re: I couldn't resist
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 Topic: General
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TheBrickGuys (8921)

Location:  USA, California
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Store: TheBrickGuys
In General, WindyCity writes:
  I don't usually collect pirate sets but I found these beauties at a local
book store. They are not sealed but contained every piece and are in pristine
condition. I was told that the bookstore purchased them from a brother of a collector
that passed away. I think he would be happy they will remain in excellent shape.
I paid 300 for all 3 so I don't think it was a huge deal but I couldn't
pass up the opportunity to own the Black Seas Barracuda. Made my month!!

Nick

I think before building them, I would want to take a coupe of weeks just to be
able to flip up the tops and see the sets behind the cellophane with all the
pieces sitting there patiently waiting to be assembled. Half the beauty of these
sets is the flip top box and cellophane.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Oct 17, 2018 21:43
 Subject: Re: Why I Don't Sell Sealed Sets
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TheBrickGuys (8921)

Location:  USA, California
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Store: TheBrickGuys
In General, RecycledBrick writes:
  I had a sealed
 
Set No: 9516  Name: Jabba's Palace
* 
9516-1 (Inv) Jabba's Palace
674 Parts, 10 Minifigs, 2012
Sets: Star Wars: Star Wars Episode 4/5/6
for years. I was going to sell it as a set but I don't
like selling sets for this very reason. All the minifigs are gone. Seals are
intact but the seam was popped and glued back. Was really well done. Couldn't
tell from the outside. Not the first time this has happened, with other things
collectible or LEGO, but still very annoying since I had this one for so long.
At least I didn't sell it. Now I have to verify the pieces to see what is
all missing.

It has happened to me twice this year. I think what bothers me the most is knowing
that scum bags will do this knowing full well that there is a strong chance that
a young kids will most likely be the ones to open up the sets returned by these
scumbags and they could care less. Did I mention scumbags??

My most recent set was the
 
Set No: 70632  Name: Quake Mech
* 
70632-1 (Inv) Quake Mech
1178 Parts, 5 Minifigs, 2018
Sets: The LEGO Ninjago Movie

The guy emptied out all the bags and refilled them with used lego along with
mega blocks and of course, no minifigs. The guy didnt even put back in the box
the right instructions.

I am just glad that I was the one who bought it instead of some young kid getting
it as a gift only to have his enthusiasm crushed by a scumbag. Did I mention
how these idiots are scumbags?

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Sep 28, 2018 22:17
 Subject: Help identifying part.
 Viewed: 121 times
 Topic: Catalog Identification
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TheBrickGuys (8921)

Location:  USA, California
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I can not for the life of me figure out what this is or where in the catalog
it exists.

Any ideas?
 
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Sep 18, 2018 19:48
 Subject: Re: MOC Semi Tractor
 Viewed: 45 times
 Topic: My Own Creation
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TheBrickGuys (8921)

Location:  USA, California
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In My Own Creation, StormChaser writes:
  I've inventoried 14 Friends sets from sealed contents this year and I guess
all those bright colors are starting to have an effect on me. I sat down last
night to build something and this is what I built.

It uses stickers from 5 different LEGO sets, but my favorite is the 2F4ST4YOU
sticker on the front bumper from this sticker sheet:

 
Part No: 41348stk01  Name: Sticker for Set 41348 - (38018/6222312)
* 
41348stk01 Sticker for Set 41348 - (38018/6222312)
Parts: Sticker

I like it! The 2 contrasting colors really go good together without making it
look girlish (I hope I am not being politically insensitive) or like it was
a friends tractor. Nice job.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Sep 16, 2018 11:19
 Subject: Re: Do you let a buyer know about custom charges?
 Viewed: 38 times
 Topic: Selling
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TheBrickGuys (8921)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
  INTERNATIONAL CUSTOMS: You may be subject to import duties and taxes, which are
levied once a shipment reaches your country. Additional charges for customs clearance
must be borne by you; we have no control over these charges and cannot predict
what they may be. Customs policies vary widely from country to country; you should
contact your local customs office for further information. Additionally, when
ordering from Bricklink.com, you are considered the importer of record and must
comply with all laws and regulations of the country to which you are receiving/sending
the goods

We will be adding this to our terms page shortly, but it does cover and act as
a disclaimer for shipments which may be subject to duties etc.

Hey, did your legal people happen to mention if there are any possible repercussions
for not having something like this in your store terms?

Also, do you mind if others copy and paste your customs info to use in their
terms?

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Sep 15, 2018 11:16
 Subject: Re: stoplisted link gone?
 Viewed: 70 times
 Topic: Help
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TheBrickGuys (8921)

Location:  USA, California
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Dec 18, 2010 Contact Member Seller
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Store: TheBrickGuys
  Not really sure that enhancement is not in violation of the GDPR where any data
held by anyone must be made available to the person it pertains to if they request
it. Hmmm.

I dont think this would apply because it is the individual that has made the
list, not BL. You could compare it to the fact that buyers and sellers can keep
notes on each other on the orders page so you could then argue that you want
BL to do a query and let you know if there are any notes written about you by
stores you have purchased from or notes written by customers who have come into
your store.

These comments are about how the transaction went and are private so we don't
have the right to know unless the person decides to let us know, thus. if someone
stoplists you then it is up to that individual to decide if he wants to tell
you, not BrickLinks. In fact, if the link is still available for buyers then
it could be argued that it to should be removed out of respect for the sellers
privacy.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Sep 13, 2018 17:42
 Subject: Re: since the goatleg is out to pasture
 Viewed: 54 times
 Topic: General
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TheBrickGuys (8921)

Location:  USA, California
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Store: TheBrickGuys
In General, calsbricks writes:
  In General, novabrick writes:
  In General, calsbricks writes:
  In General, novabrick writes:
  In General, calsbricks writes:
  Absolutely no idea - 62Bricks has pulled it, closed his shop on Bricklink and
is working on his own site. Cached copy. perhaps?. Not sure anyone elses can
still use it - we tried everything with no luck. This new site works in a similar
fashion and so far so good with it.

Hmm weird. It has a new design though. *shrugs*

Christian

novabrick-team

HOw odd - what is the url?

goatleg.com

Christian

How very odd - that works here as well and he has changed the way it works to
the way he did the stickered parts. Interesting. We now have two site for that.
  novabrick-team

It seems to work on top of BrickLink. You can see your BL screen below. Excellent.

And like you said, now we have 2 sites!!

****Hurray****

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Sep 12, 2018 12:00
 Subject: Re: 62 Bricks. Please, please restore Goatleg.com
 Viewed: 77 times
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TheBrickGuys (8921)

Location:  USA, California
Member Since Contact Type Status
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Store: TheBrickGuys
Going along with the original post:


Hi 62 Bricks, I know that you have some serious problems with BL and you have
closed your store and thus, shut down goatleg. Hey, it is your site and you decide
what to do with it and why should you keep it going if you are not part of BL.

But,... would you consider keeping the site going if we (BL members) were to
help relieve some of the burden of keeping it up and running if we were to pay
a monthly fee? The site was a really great site and very helpful to many on BL
and I think there are many that would be willing to make monthly donations to
help keep it open. It could even be done by having people sign in and use a password
after they contribute a specified amount.

I hope you will consider the possibility of doing something like this. I know
I thought the site was one of the best tools out there to support BL users and
I really appreciated it and I personally hope this is something you would be
interested in pursuing.

Thank you very much.

Best regards.

Jim -of- TheBrickGuys
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Sep 11, 2018 16:49
 Subject: Re: Request official BrickLink app
 Viewed: 58 times
 Topic: Suggestions
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TheBrickGuys (8921)

Location:  USA, California
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Store: TheBrickGuys
In Suggestions, Brickwilbo writes:
  In Suggestions, KaanDurak writes:
  Hi ,
I use my phone alot and I also use Bricklink alot , but the site on phone isn't
that great , so please. Bricklink create a phone app of Bricklink , it would
be easier for phone users.
I hope the staff will see this and an official bricklink app will be created.
Thanks for reading

It's in development https://www.bricklink.com/message.asp?ID=1094209

wow, that post was 5 years old so it is still a work in progress??

jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Sep 4, 2018 21:12
 Subject: Re: Disgusting truth about McDonalds Fries!
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TheBrickGuys (8921)

Location:  USA, California
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In Off Topic, Heartbricker writes:
  In Off Topic, Rainey writes:
  I am a vegetarian, so this is a big deal to me!
I was talking with my friend, and he said that their is Beef Flavor in McDonald's
fries, so of corse I had to check on it, and several sites said it was in fact
true! They also said that if you call up McDonalds, they will tell you this
fact. So I called my local McDonalds and they said it was true! McDonald's
fries also include many other nasty ingrediants including Butane and lottos other
things labeled "Not Fit For Human consumption"! So the only safe place for me
to eat at McDonald's is in India because cows are considered sacred there.
I am guessing that they still have Butane in them though, so I have decided
that I will never eat at McDonald's again!
Back in the early days of this revolting restaurant, the poor fries were fried
in lard. But then a bunch of people got on the companies case and as a result
they started just frying the fries in vegetable oil. But of corse a bunch of
glutinous people had to make McDonald's change the process again to it's
modern way. Before the GMO spuds are sent to a McDonald's restaurant, they
are injected with Natural Beef Flavoring. Then at the restaurants, they are
fried in vegetable oil. The worts part of this though, is that the ingredients
for Mcdonald's fries just list Natural Flavoring ad people think nothing
of it. So from now on, if you are vegetarian and you see "Natural Flavors" on
anything, research it before eating. If fries can have dead animal juice in
them, then who knows what else can.
Have a great day and stay safe with your fries!

  Rainey 😀

I just eat the happy meal toy- it’s the healthiest item on the menu.

That was good

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Sep 4, 2018 21:09
 Subject: Re: Disgusting truth about McDonalds Fries!
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TheBrickGuys (8921)

Location:  USA, California
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This is why the UK really should not adopt US (and other) imports without proper
controls. UK McDonalds fries consist of - "Potatoes, Vegetable Oil (Sunflower,
Rapeseed), Dextrose (predominantly added at beginning of the potato season).
Prepared in the restaurants using a non-hydrogenated vegetable oil.
Salt is added after cooking."

https://www.mcdonalds.com/gb/en-gb/product/fries-medium.html

It's upto you as a consumer to speak out - either directly to food manufacturers/producers/vendors
or just not but that crap.

I think he did just speak out, didn't he??

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Sep 4, 2018 21:08
 Subject: Re: Disgusting truth about McDonalds Fries!
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TheBrickGuys (8921)

Location:  USA, California
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Store: TheBrickGuys
  
By the way, McDonalds says they are working to be completely vegan in 15 years.
I think that's a global goal of theirs, though I'm not entirely sure.

The only way they will ever be considered completely vegan is when they close
their doors for business. If they did make that statement then it was probably
just PR garbage unless they start making all their burgers and mc nuggets out
of soybeans but then they will truly be closing their doors.

Jim.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Sep 4, 2018 10:54
 Subject: Re: Neutral feed back
 Viewed: 62 times
 Topic: Feedback
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TheBrickGuys (8921)

Location:  USA, California
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Store: TheBrickGuys
  Thank you for your answers.
You opened me eyes.
I am going to improve my customer service

Now that is showing real humility!!

So many others that have had similar experiences and asked for advice have shunned
similar comments and get upset with the people trying to help them. They basically
just want to hear everybody agree with them and take their side.

I really respect your willingness to show humility and accept what others are
saying to help you. I hope your business grows to meet your expectations.

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Sep 1, 2018 10:54
 Subject: Re: Drivable Technic Car
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TheBrickGuys (8921)

Location:  USA, California
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Store: TheBrickGuys
In General, edk writes:
  In General, Cob writes:
  https://www.carthrottle.com/post/theres-now-a-life-size-driveable-lego-technic-bugatti-chiron/

see this post from yesterday.
https://www.bricklink.com/message.asp?ID=1104416

That is one awesome car. According to the that, there is at least 1 ton of Lego
pieces in that car which would make quite an inventory boost to any store



Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Aug 28, 2018 15:11
 Subject: Re: part id
 Viewed: 15 times
 Topic: Catalog Identification
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TheBrickGuys (8921)

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Store: TheBrickGuys
In Catalog Identification, StormChaser writes:
  In Catalog Identification, Cob writes:
  Wow, thanks. Is there a good reason why this part does not have it's own
catalog id?

Perhaps because no one's bothered to submit it to the catalog yet. You may
do so here:

https://www.bricklink.com/wantedCatalog.asp

When you say "Perhaps" does this mean you are not sure if anyone bothered to
submit it??

Jim
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Aug 25, 2018 22:41
 Subject: Re: Torso with missing backprint
 Viewed: 36 times
 Topic: Catalog Identification
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TheBrickGuys (8921)

Location:  USA, California
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Store: TheBrickGuys
In Catalog Identification, jethroo writes:
  Hi there,

I got this torso yesterday from the Berlin Flagship Lego store:

 
Part No: 973pb0566c01  Name: Torso Shirt with Sunset and Palm Trees Pattern / Medium Blue Arms / Yellow Hands
* 
973pb0566c01 (Inv) Torso Shirt with Sunset and Palm Trees Pattern / Medium Blue Arms / Yellow Hands
Parts: Minifigure, Torso Assembly

Thing is that it does not have the back print, is this a different part then?

thanks and all best

Carsten

No, I dont think so. I did a search on Goatleg.com and it only shows up with
the printing on both sides so I think you have a misprint or, more accurate,
a missing print.

Jim -of- TheBrickGuys
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Aug 23, 2018 16:32
 Subject: Re: Buyer won't pay
 Viewed: 46 times
 Topic: Terms and Policies
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TheBrickGuys (8921)

Location:  USA, California
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Store: TheBrickGuys
In Terms and Policies, qwertyboy writes:
  In Terms and Policies, pascaly writes:
  Great, thanks for your help. If they'd just asked for a postage quote first
this all could have been avoided.

I don’t follow. How would a quote request avoided all this? Your original post
says:

  
  
  Looking for some advice and help. I've had a buyer place an order, he then
queried the postage amount. I advised I would see if I could find a cheaper option.
I then updated the invoice with the new cheaper postage amount. I then get an
email saying he'd bought the same item from a different store in the meantime
while I was getting the cheaper postage sorted out

This says you initially invoiced a higher shipping cost, and then, at the buyer’s
request, looked for a cheaper option. If he had asked for a quote, would you
have quoted the cheaper option, or would you have quoted the same postage you
invoiced in your first invoice?

Niek.

The problem would have been avoided by both high an low postage...

If he had quoted him the high postage then the potential customer just would
never have placed the order, thus, no order / no problem.

If he had quoted the lower postage then the customer may have liked that amount,
placed the order and then paid for it so again, no problem. Or if he still
did not like the postage amount he just would not have placed the order and,
as above, no order / no problem.

At least this is what I think he meant.

Jim

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