BrickLink Discussion Forum

In Suggestions, yorbrick writes:

That the cost of the label and not

a penny more is all that is reasonable to be charged for an item. There are so
many costs associated with a purchase that it doesn’t make sense to me to individually
itemize everything on a per transaction basis and rather just roll it all into
a single s/h charge.

I don't think that is the case. Reasonable expenses are fine.

I prefer to see a single S+H charge but it should be related to what it costs
to post.

I do have a single s/h charge. It’s $4.99 for standard mail for any order size
which is closely related to actual cost on average. Minimum postage is $3.66
plus all associated fees/materials/etc.

Author:

mattkaupke

Posted:

Jan 24, 2019 09:15

Subject:

Re: Feedback removal

Viewed:

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Topic:

In Suggestions, yorbrick writes:

In Suggestions, mattkaupke writes:

In Suggestions, yorbrick writes:

In Suggestions, Bricks_NW_UK writes:

It depends. If a seller charges $10 for postage through IC then it turns out
the actual cost was $2, I'd be pretty annoyed and would leave feedback reflecting
that. In that case the seller is not without fault, so why should the buyer have
their feedback removed in that case?

Because the buyer knew the cost of postage when he ordered. If he didn’t like
it he shouldn’t have continued with the order.

(By the way, we are totally against instant check out!)

Of course the customer accepted that would be the cost for postage, but then
later found out it was not true and that the seller is overcharging for postage
via IC. Should other buyers be warned about that? In my view, yes.

No warning is necessary through feedback as that information is available at
checkout. We’re all adults here and should be capable of making sound decisions
on our own. Additionally, I’d say the “actual” cost is rarely the actual cost.
The label may have cost $2, the baseline price is closer to $3.50 for USPS first
class,but there are certainly many more considerations when calculating shipping
(cost of materials, labels, tape, box or envelope, fuel and time to drop it off
(if I live 30mins from a post office my real costs may be higher than yours if
you’re close to a drop off)). Yes, $10 for shipping on a $2 label would probably
be excessive but we’re not talking about excessive here, nor should it matter
since it was what was agreed on with the buyer. Any poor feedback left is just
unreasonable.

Just because you are told something up front doesn't mean you shouldn't
comment on it.

For example, sellers often say something along the lines of "New doesn't
mean mint, new parts may have scratches" in their terms. If a seller sends out
heavily scratched new parts, should the buyer be allowed to comment via feedback?
After all, they agreed that parts may be scratched when they placed the order.

We’re not talking about a difference of opinion with regards to something that
is subjective. Though I think poor feedback should only be given in that situation
if the customer doesn’t receive good customer service to resolve the discrepancy.
But rather a customer making the determination after the fact that the charges
weren’t reasonable. Knowing full well what they were going to be going in. It
would be more akin to buying used parts and complaining they weren’t new, than
having a difference of opinion on their condition.

Author:

mattkaupke

Posted:

Jan 24, 2019 09:09

Subject:

Re: Feedback removal

Viewed:

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Topic:

In Suggestions, yorbrick writes:

In Suggestions, mattkaupke writes:

In Suggestions, Rob_and_Shelagh writes:

In Suggestions, mattkaupke writes:

Maybe it’s just me but I’m not sure it’s fair to allow buyers who use the Instant
Checkout feature to leave poor feedback relating to shipping costs. I totally
understand being surprised by a high shipping cost when being invoiced but there
are no surprises with instant checkout. It’s totally in the buyers court to make
the purchase with the costs known up front. Also, if invoicing and the shipping
and handling charges are clear in the terms tab, it should also be removable.

I’d really like to see a change made to the feedback policy that allows for removal
of feedback when the purchase is made through the Instant Checkout function.
It’s not reasonable to allow a buyer to damage the reputation of a seller for
something the buyer agreed to.

I'm underwhelmed with the support from BrickLink as far as feedback is concerned.
If the buyer or seller can show that they are completely without fault BrickLink
should be able to remove feedback that is unwarranted.

Just because a buyer agrees to something, it does not neccessarily mean he/she
loves it.

Just because buyer or seller is not at fault it does not mean a transaction is
neccessarily positive.

Robert

It still doesn’t warrant damaging the reputation of the seller. The buyer didn’t
“not love it” enough to go to another seller or not make the purchase. It’s an
agreed upon thing. It wasn’t a lack of service or any justifiable reason.

So would you tell the buyer upfront that the "postage" charge is broken down
into $1 for this, $1 for that, and another $2 for this, and so on? So that they
know you are adding lots of other charges into it.

Sometimes I don't know what something will cost to post, as I don't have
it in hand. If a seller tells me it is going to cost what a large parcel costs
to post, I assume it is a large parcel and agree to it. If it later turns out
it wasn't a large parcel and was posted for a much lower price then I feel
conned that I was overcharged for postage, even though I agreed to it. Leaving
feedback saying this in that case is justifiable.

Why would it be necessary to explain to the customer my individual expenditures?
For example, does amazon need to justify what they charge for shipping?

You do know what it will cost to post, it’s the number in the shipping cost box
at checkout. The buyer doesn’t determine what is or isn’t the cost associated
with a purchase, they simply agree or not. It’s not the customers right to decide
what my real costs are as a seller as they don’t pay my bills (literally not
indirectly). Not knowing the real costs of the seller is not the same as being
conned.

Author:

yorbrick

Posted:

Jan 24, 2019 08:51

Subject:

Re: Feedback removal

Viewed:

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Topic:

Author:

yorbrick

Posted:

Jan 24, 2019 08:48

Subject:

Re: Feedback removal

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Topic: