Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | calsbricks  | | Posted: | Mar 19, 2018 06:26 | | Subject: | Re: Save Offsite Paypal! | | Viewed: | 66 times | | Topic: | Suggestions | |
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| In Suggestions, WoutR writes:
| | In Suggestions, PurpleDave writes:
| | Bricklink famously ground to a halt, twice, because it got hacked. The site
may have been restored to working condition, but a lot of us want nothing to
do with risking exposure of our financial accounts to anyone who may be lurking
behind the scenes. Sellers don't want to give Bricklink the level of control
required to accept payments through Bricklink. Bricklink has announced that
in about a month, they plan to scuttle offsite Paypal as a payment option, without
even taking any input from their core membership. The reason stated was that
new, usually one-time buyers, can't figure out where the payment button is
when they select offsite Paypal as a payment option, so they plan to basically
cut off any buyers and sellers who refuse to use any other form of payment, and
who especially want nothing to do with any onsite Paypal options.
Make offsite Paypal an opt-in payment option. Sellers obviously have to select
up front which payment options they will accept. Make all _buyers_ voluntarily
choose to see offsite Paypal as a payment option when checking out. If a seller
does not accept any other payment options, have them flagged as "does not ship
to you", just like if they were from another country and didn't have your
country enabled for shipping options. If a new buyer signs up, they should be
required to read an explanation of how offsite Paypal works, and confirm that
they want to be able to choose that as a payment option before they even see
it appear in lists.
But seriously, don't chase away a bunch of your regular customers in the
hope that you might be able to "grow your business" on the bank accounts of people
who just get sent here to buy a replacement part that LEGO Consumer Affairs can't
provide, or who are looking for just one retired set, and will never log in again
after they receive their shipment.
|
Was there not a page in my account settings where I could select my payment methods?
And a filter that hides stores that do not accept my payment types?
Then all what needs to be done is make the default setting for accepting Offsite
Paypal "OFF". (I would not recommend the name "offsite Paypal", I think that
name only makes sense within the current discussion. )
Maybe it was this one... https://www.bricklink.com/storeSettings.new.asp
And yes, save offsite Paypal as an option.
|
That page has been disabled for a while, however buyers can choose their acceptable
payment methods in the advanced search options and Paypal is still listed there.
Not sure about wanted lists cause I don't use that feature, but am sure I
have seen it mentioned somewhere.
Even the payment method element is flawed in design terms. We just had to cancel
an order from someone who chose to pay in euros via Bank Transfer. We only accept
UK pounds for bank transfers and that is/was stated in our terms but because
we aaccept euros (accepted currencies) they were allowed to choose that currency.
Currencies should be defined against payment methods. If you set up bank transfer
you should be able to say GBP only and have that as a viable payment methods.
Again it is not a complicated thing to do - you could have an all radio button
or individual buttons which would need to be marked by the stores for what they
will accept.
They have gone the other way - here are the currencies we accept and here are
ther payment methods you can use. ?????????
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| Author: | calsbricks | | Posted: | Mar 19, 2018 06:17 | | Subject: | Re: Save Offsite Paypal! | | Viewed: | 63 times | | Topic: | Suggestions | |
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| In Suggestions, Teup writes:
| | In Suggestions, calsbricks writes:
| |
Are they going to go through 11,000 stores and remove the Paypal option from
their payment methods when the April date comes around?
|
Well, no, they simply remove the old PayPal payment method from the main system
once, and then it will be as you say, people (like me) who haven't accepted
will automatically get an instruction to enable the new PayPal. That's what
I assume anyway.... then again, it's Bricklink... they can't even remove
multiple forum posts by one spammer at the same time... 
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I think they may have already done the first bit as I do not see a payment method
for Paypal or paypal offsite in the selectable payment methods options (drop
down). I really meant from the stores point of view. There are countless numbers
of stores who only accept Paypal - by disabling it as a payment method does that
mean the stores will have no payment methods? That will cause a moderate amount
of chaos. Not everyone reads the forum, by a long way and announcements such
as the one that was made will not have filtered through to all stores. So you
wake up the morning after and find that no one can check out of your store? Sounds
unreasonable even now, but who knows.
Really not sure how this decision was made or why - the ticket thing was a non-starter
- there is more to this than that. Instant checkout has still only mustered less
than 15% of stores - is still buggy. Onsite Paypal is still flawed as far as
a buyer having multiple Paypal addresses and yet here we are ...... ????????
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| Author: | calsbricks | | Posted: | Mar 19, 2018 02:20 | | Subject: | Re: Save Offsite Paypal! | | Viewed: | 78 times | | Topic: | Suggestions | |
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| In Suggestions, chetzler writes:
| | I'm curious if BL will continue to offer the multitude other off-sites methods.
Anyone looked at what is still available? There's a bunch I've never
even heard of, and seriously, is a Western Union transfer a better option than
PayPal off-site?
|
Our Paypal account works for both Bricklink and our main company - there is absolutely
no way ever that we would allow Bricklink access to funds in that account or
details of transactions in that account - it is really none of their business.
I am sure that other people who have Paypal accounts and use them for Bricklink
also use those for other things and would not want any involvement with Bricklink
in their account.
This does not appear to be well thought through and even though it says you may
revoke the permissions you have given by signing up to this agreement what does
that mean - do you still have a paypal account for use on Bricklink or not? Is
it online or offline?
Are they going to go through 11,000 stores and remove the Paypal option from
their payment methods when the April date comes around? Stores will wake up to
a 'cannot receive orders as you have no payment methods available' (imagine
the tickets from that !!!!!) or are people going to set up other payment methods
but give Paypal offsite instructions in their invoices. How can they possibly
police this?
The mind boggles .....
All the clamour and yet no response from Bricklink. It is like they are saying
take-it or leave it (which is never a good idea in the best of environments.)
Such a real shame ........
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| Author: | calsbricks | | Posted: | Mar 19, 2018 01:48 | | Subject: | Re: Save Offsite Paypal! | | Viewed: | 62 times | | Topic: | Suggestions | |
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| In Suggestions, PurpleDave writes:
| | Bricklink famously ground to a halt, twice, because it got hacked. The site
may have been restored to working condition, but a lot of us want nothing to
do with risking exposure of our financial accounts to anyone who may be lurking
behind the scenes. Sellers don't want to give Bricklink the level of control
required to accept payments through Bricklink. Bricklink has announced that
in about a month, they plan to scuttle offsite Paypal as a payment option, without
even taking any input from their core membership. The reason stated was that
new, usually one-time buyers, can't figure out where the payment button is
when they select offsite Paypal as a payment option, so they plan to basically
cut off any buyers and sellers who refuse to use any other form of payment, and
who especially want nothing to do with any onsite Paypal options.
Make offsite Paypal an opt-in payment option. Sellers obviously have to select
up front which payment options they will accept. Make all _buyers_ voluntarily
choose to see offsite Paypal as a payment option when checking out. If a seller
does not accept any other payment options, have them flagged as "does not ship
to you", just like if they were from another country and didn't have your
country enabled for shipping options. If a new buyer signs up, they should be
required to read an explanation of how offsite Paypal works, and confirm that
they want to be able to choose that as a payment option before they even see
it appear in lists.
But seriously, don't chase away a bunch of your regular customers in the
hope that you might be able to "grow your business" on the bank accounts of people
who just get sent here to buy a replacement part that LEGO Consumer Affairs can't
provide, or who are looking for just one retired set, and will never log in again
after they receive their shipment.
|
Couldn't agree more. If they really are having so many tickets about the
Pay button, refer those tickets to the store(s). I am sure there are far more
tickets coming in over issues with other matters on the site than this. For a
payment method which has worked flawlessly for nearly 7 years (5000 orders received
and 1000 placed) it does not seem logical nor to their benefit to stop it. It
could, however be money driven - if you use Paypal onsite Bricklink must be getting
something out of it where as offsite is outside of their earning capability'.
But then so is every other payment method.
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| Author: | calsbricks | | Posted: | Mar 16, 2018 14:44 | | Subject: | Change the price guide screen | | Viewed: | 97 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Currently there is no way you can determine easily from looking at the price
guide what currency conversion has been used to determine the move from USD to
any other currency. As this figure has to be held/determined (calculated) somewhere,
whether in BL or by xe.xom it is available to be displayed and updated as regularly
as the price guide.
If Bricklink displayed that figure it would be very helpful for everyone's
use whether buying or selling. This is especially relevant for the last 6 months
sales which is a floating figure and is not easily determined - (it can be done,
but is very long winded and takes a lot more time and effort to get right.
As for the changes this would require, they are absolutely minimal from a coding
point of view and it would help to solve the never ending threads about currency
conversion and the price guide.
It would also help with Brickstock, but I am sure that is of no concern to Bricklink.
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| Author: | calsbricks | | Posted: | Mar 11, 2018 05:49 | | Subject: | Must have improvements | | Viewed: | 170 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| As there is almost constant changes going on in the catalogue stores need more
features to ensure they are up to date. For example - we received orders over
the weekends for many of our pieces which of course have been changed
to . I had to go to my inventory page for the part and change each and
everyone of these from 3794 to 3794a, That 'dropped 4 or 5 small images -
(we will re-do those photos and submit) but they had photos before we changed
them from 3794 to 3794a.Hmmmm
It is a very simple select and update query in SQL - surely one of the developers
can put together a screen to allow us to update multiple items in our inventory
at once. We are in the dark ages here really.
In addition I noticed yet another quirk which is simple enough to sort out but
untouched
We hold bulk amounts for many standard items (in the thousands of each of them)
and decided to set up a tiered pricing schedule for each of those taking 1p off
at each quantity break. Fine - it was still a manual exercise for over 100 items
but we went through that - only to find that we either had to repeat this each
time we added to that part or we would lose that tiered pricing. The options
on consolidate are far too limited. We need at least another method of new price
and retain old tiered pricing.
Neither of these changes require huge amounts of time or development effort but
both have needed doing for some time.
It may be a question of priorities or design or ????? but surely such simple
mods can be dealt with quickly and efficiently.
It does get exasperating sometimes. And Brickstock will not allow you to make
these changes offline and upload them either. We have tried that and failed.
We have also advised Patrick but he has gone missing at present.
Come on Bricklink - the stores need their tools (just like buyers, if not more
so)
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| Author: | calsbricks | | Posted: | Feb 23, 2018 10:37 | | Subject: | Re: Interface improvement | | Viewed: | 66 times | | Topic: | Suggestions | |
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| In Suggestions, Teup writes:
| | In my opinion, icons that accurately represent functionality are a key part in
having a good interface. It has come to my attention that the icon of the Community
tab is outdated and needs improvement. Briklink has changed alot and the smiley
face simply does not suit a modern Bricklink where a forum is intended for poorly
informing the community of unwanted selfish business decisions only to ignore
the responses.
I've designed a better icon for this tab. Hope to see this implemented soon!
|
A little while ago when Jaclyn's predecessor was here I got a lifetime ban
from the forum for something similar to this. Fortunately she got the 'move
on out order (P45 in the UK) and Jaclyn re-instated me with full apologies.
Good luck with it.
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| Author: | calsbricks | | Posted: | Feb 18, 2018 10:30 | | Subject: | Minor improvements to add inventory | | Viewed: | 76 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| I am sure there are lots of sellers who are waiting to see what enhancements
Bricklink as and when the finally release the sellers tools they hafve talked
about..
We would like to see a small modification done now to help on the 'add inventory
screens'. This would take a programmer less than an hour to accomplish and
it would aid most sellers.
When you manually add an item to your inventory you can do it in one of several
ways. When you go this route some things, which are important are missing.
From the main catalogue page for any given part choose Add to my inventory. This
takes you to the add inventory page and fills in some of the details for you
e.g. part no; colour etc, leaving you to add the quantity, price, condition and
any remarks you wish to make. You then click on the review item button at the
bottom and it takes you to the review item page where you do not see all the
relevant information No part no - no remarks. How can you really review the information
if it isn't all presented to review. Good memory? Maybe if you are only doing
the odd one, but if you are using this in anger it would be very helpful if the
review item page had the part no on it as well as the remarks field.
A similar situation occurs with the mass inventory upload. Once you paste your
xml file into the window you choose verify and all the parts in that file are
listed but instead of displaying the part nos for the items it drops them off
despite being in the xml upload.
Again a very minor programming job which would aid the sellers.
Think about it Bricklink. Make the site easier for us to use.
See images attached.
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| Author: | calsbricks | | Posted: | Feb 10, 2018 04:54 | | Subject: | Re: Please bring Order Download up to date | | Viewed: | 28 times | | Topic: | Problem | |
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| In Problem, Minifigforlife writes:
| | Agreed. Make this a suggestion post and I will vote yes.
|
Done
Now let's see what happens.
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| Author: | calsbricks | | Posted: | Feb 10, 2018 04:24 | | Subject: | Please bring Order Download up to date | | Viewed: | 119 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| To Admin/Development
The order download feature is clumsy and nor set out to work in today's IT
environment. Please bring it up to date and provide choice for which columns
that the user wishes to download. Choosing include details is insufficient. More
people would use this feature if the flexibility in design was improved.
Bring the formats up to date as well as even Excel 2010 is unhappy with the MS
excel download. Stop combining the colour field with the description field etc.,
etc etc.
If improvements here are planned for sellers tools, please let us know and provide
an anticipated delivery date for that. We want to download our orders into our
off-line system and at present this is a totally manual exercise.
Those of us who use off-line systems need more flexibility to deal with data
from Bricklink.
We haven't pout this as a suggestion cause quite honestly we do not feel
that route works very well at all.
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| Author: | calsbricks | | Posted: | Dec 20, 2017 09:10 | | Subject: | Re: 'blservice@bricklink.com' as the sending addr | | Viewed: | 32 times | | Topic: | Suggestions | |
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| In Suggestions, BigBBricks writes:
| | The system works as designed BUT time has moved on and better methods are available.
I believe it works like this...
You will see the buyers email addy and be able to reply back to it if they do
not have their privacy settings turned up
You will see a reply to BL addy if they are turned on
The best method would be to have BL operate an email server of their own which
would convey the messages through BL so that an admin would be able to see the
communications if necessary (same method as BO uses).
I'm sure the people in charge of the future BL seller tools will include
a more modern approach.
Big B
|
You can get some pretty long, if not very long odds on that happening 
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| Author: | calsbricks | | Posted: | Dec 18, 2017 03:13 | | Subject: | Re: A better idea ? | | Viewed: | 38 times | | Topic: | Suggestions | |
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| In Suggestions, Teup writes:
| | I don't really understand what you're suggesting, in particular the combination
of "forcing" and "template" - which as far as I can see is by default something
that can be customised. Are you asking for more macro tags maybe to make these
templates more powerful? If so, which?
|
My apologies for not making this clearer. I didn't mean the macro tags
at all. I meant specifically creating different templates to handle different
circumstances. Those that have a variety of payment methods acceptable might
need a different template to handle their IBAN payments v Paypal v ????. As for
'forcing' what I meant was the subject line has now been changed to read
order confirmed instead of this transaction has been placed. Not everyone is
happy with that and it was supposed to be for instant checkout orders only but
it is that way for all orders.
Basically we are asking for more flexibility with the use of templates. Macro
tags are only one element of it. We agree there should be a weight one as well.
| |
I personally have always wanted to see a weight macro tag added. That would help
me alot generating shipping costs in my software. Would be even cooler if there
are ways to do computation with this within Bricklink, with some advanced macros.
In Suggestions, calsbricks writes:
| | Sine the rollout of Instant checkout and various updates there have been a number
of posts regarding the templates BL are forcing users to use.
Would it not be a better idea for the number of templates to be increased so
the stores can have their own choice of how they want it organised and addressed.
This is a simple code change for the programmers and allow some more flexibility
for the stores in addressing the various issues e.g. IBAN and bank details; etc.
Just a thought
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| Author: | calsbricks | | Posted: | Dec 17, 2017 13:19 | | Subject: | A better idea ? | | Viewed: | 145 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Sine the rollout of Instant checkout and various updates there have been a number
of posts regarding the templates BL are forcing users to use.
Would it not be a better idea for the number of templates to be increased so
the stores can have their own choice of how they want it organised and addressed.
This is a simple code change for the programmers and allow some more flexibility
for the stores in addressing the various issues e.g. IBAN and bank details; etc.
Just a thought
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| Author: | calsbricks | | Posted: | Dec 16, 2017 07:56 | | Subject: | Allow stores to modify Order Notifications | | Viewed: | 55 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Stores need the ability to modify the 'Subject Header' in the order notification
template. This currently is not available to stores, but it should be.
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| Author: | calsbricks | | Posted: | Dec 16, 2017 07:54 | | Subject: | Please include in Sellers tools | | Viewed: | 69 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Please include in the release of sellers tools a mechanism to allow stores to
back up not only their stores inventory but also their settings.
There, apparently is now ay to do this at present.
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| Author: | calsbricks | | Posted: | Nov 28, 2017 13:56 | | Subject: | Re: No Instant Checkout = Force must offer Quote | | Viewed: | 54 times | | Topic: | Suggestions | |
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| In Suggestions, chetzler writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, PaulOfBricks writes:
| | In Suggestions, PurpleDave writes:
| | In Suggestions, PaulOfBricks writes:
| | I think it should be mandatory by Bricklink that any seller not using Instant
checkout will
Automatically will have the Quote option enabled.
What is the harm in that?
|
I voted No. On the surface, I don't really care if sellers enable the Quote
function, but I don't want to see it become a mandatory part of my shopping
experience. I have zero interest in Instant Checkout. If someone doesn't
have one key element that is the only reason I placed the order, I'd rather
be able to just cancel out of it without having my money even get involved, much
less having to wait for refunds to clear (something which can take a few weeks
if PayPal flags the refund for investigation like I've had happen a few times
in the past), where IC forces you to pay up front and hope your seller has their
inventory locked down.
For Quote, my main concern would be that if everyone is forced to have it turned
on, and sellers start getting thoroughly sick of having quotes auto-cancel because
elements end up being short due to other orders coming through during the turnaround,
we might see stores restricting sales to quoted orders, preventing me from being
able to just place my order and be done with it.
I'm looking at the amounts you're talking about, and in the one example
all I can see is maybe a $2 difference. I'm not big on just throwing away
money, but I've run into stores where simply placing the order could cost
$20-50 more for very basic parts. $2 extra in shipping costs seems like a bargain
at that point. I've placed orders where the cost of the parts was less than
1% of the invoiced total, not because the seller decided to rake me over the
coals on shipping, but because the order was for maybe $0.25 in parts. Generally,
that would be a very cost-prohibitive way to order parts, but sometimes I find
that there's literally only one store without a massive minimum buy that
has something I need for a MOC, and they have absolutely nothing else I want
to buy from them. So, I can either suck it up and pay shipping on maybe one
or two pieces, I can scrap my plans and see if I can come up with a new design,
or I can play the long game and hope someone else lists that part under more
favorable conditions...and probably cut my output down to nothing in the process.
|
I should of made it clearer but everybody seems to be missing that fact I'm
only saying it quote should be 'offered'
Buyers do not have to use it.
If you don't care about all the fees, or which shipping charge you will get,
and you want to guarantee the parts are yours, fine you can check out as normal.
I'm just saying Quote should be enabled if your fees and postage are not
calculated (by instant checkout) before being legally obliged to pay
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I agree with the suggestion but note you are not "legally obliged" to pay for
an order online if you change your mind and no longer want it. The only problem
here is those sellers that try to enforce you to pay for all those add-on fees,
won't let you cancel and give you an NPB saying an order is legally binding
and their fees were stated (or hidden) in their terms somewhere. Although those
sellers are the minority that is why your suggestion gets my support.
Robert
|
So you are actually OK with allowing a few bad sellers to dictate terms to the
rest of us? Why is that it OK with you? I find it unacceptable. This is just
totally backwards! Why can't anyone think of a way to penalize the FEW bad
sellers instead of the MANY good sellers?
Where does it end? Will you be as supportive of this attitude when you are forced
to ship every order with insurance or tracking because of a few untrustworthy
buyers? I don't particularly like receiving large orders in bubble mailers
because the mailers are prone to damage and the pieces get scratched; I think
every order should be shipped in a box. In fact, I think we should FORCE every
seller to ship orders in boxes because that's what I do for 99% of my orders
already--no skin off my back! That's not a big deal, right?
We just HAVE to get away from this one-size-fits-all make-everyone-conform mindset.
This attitude is why most all of our governments are bloated and ineffectual.
I will again put forth the idea of a probabtionary period for new sellers and
problem sellers (an idea that actually addresses the root cause!) Once you've
shown you are a good actor, restrictions are lifted. As for the rest of us,
please just leave us in peace and let us run our stores as we see fit!
|
Well said - here, here - All individuals may be equal but that doesn't make
them the same and the same applies to BL stores. Why in earth's name would
we want to implement features that just aren't needed? If you find a store
that isn't communicative or helpful just move on - it will not take many
people moving on for them to disappear. Leave appropriate feedback when you have
to to warn others. There are lots and lots of ways to deal with this other than
forcing something down someone's throat. We are totally against that, and
that is in addition to the fact that the quote system is flawed in thought and
design. Let each and every store run its business - BL holds the marketplace
and they get paid a generous sum of money to do that but if you allow them to
start dictating how you have to run your store, then the marketplace loses its
individuality and identity I don't believe anyone really wants that.
The probationary period isn't a bad concept to look into and there are other
ways as well to get at the sellers who seem to create this type of thread in
the forum.
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| Author: | calsbricks | | Posted: | Nov 27, 2017 14:34 | | Subject: | Re: No Instant Checkout = Force must offer Quote | | Viewed: | 54 times | | Topic: | Suggestions | |
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| In Suggestions, MarieA writes:
| | In Suggestions, calsbricks writes:
| | In Suggestions, PaulOfBricks writes:
| | In Suggestions, calsbricks writes:
| | In Suggestions, PaulOfBricks writes:
| | I believe in instant checkout even though I still have a few problems with it
that are still not being addressed. However:
I believe you should know the cost upfront of your cart, fees and shipping before
being obliged to pay.
I recently placed an order and again the fees and extra are so buried within
the terms the parts cost become 34% more! also I was invoiced for the larger
box option, and I know if using the instant checkout the parts would have easily
fit into the smaller letter rate. I read the terms 3 times and still some fees
were still easily missed.
This happens over and over again, its not a one off.
I think it should be mandatory by Bricklink that any seller not using Instant
checkout will
Automatically will have the Quote option enabled.
What is the harm in that?
Every customer can make a decision up front if the fees and postage are reasonable
and acceptable. When im invoiced a total random bunch of fees I am not entered
into the contact agreement before knowing them.
|
Sorry Paul - voted no - don't like to see anyone forced into doing something
they don't wish to do. I have never had what happened to you happen to me
and have placed 1000 orders on Bricklink. No quotes asked for - none received.
Graneted postal costs are never our main concern when we need parts and there
are others where it is vitally important.
If I did ask a seller for a quote even if they didn't have it enabled and
they simply didn't respond, I would think they don't want my business
and find the items elsewhere, if possible.
As a seller it is our responsibility, amongst others, to communicate with our
buyers either pre-sale, during processing or post sale. If we don't do that
we are letting ourselves down as well as other stores on the site.
Forcing this as a feature is not, in our opinion, the right way to deal with
it. Avoid those stores and move on - when enough buyers do that and their orders
dwindle or even fall off a cliff, that fixes the problem cause they will disappear,
hopefully.
|
I just dont think when placing an order I have to guess what prices you are going
to choose for me.
You currently dont include you packaging materials in the weight, you also say
you may impose the insurance
so I place a 212g order with my cart valued £41
which of the following am I going to pay? (from your chart)
101 - 250 Large Letter
No Tracking - Tracked - 2nd Class
- 1.30 - - - - - - - 2.40 - - - - - - 2.32
101 - 250 Small Parcel
No Tracking - Tracked - 2nd Class
- 3.40 - - - - - - - 4.40 - - - - - - 3.90
or once packaging is added (and I know you package very well in sturdy boxes!)
is it going to take me into 251g-500g range?
251 - 500 Large Letter
No Tracking - Tracked - 2nd Class
- 1.74 - - - - - - - 2.84 - - - - - - 2.68
251 - 500 Small Parcel
No Tracking - Tracked - 2nd Class
- 3.40 - - - - - - - 4.40 - - - - - - 3.90
I think It will fit in the small letter 250g range 1.30 price and I dont want
insurance.
You package it well and takes it into the 251g small parcel brakcet and you also
decide that Im high risk and want to insure it and send it tracked 4.40 or 2nd
class 3.90. Do you think I should not know up front? which one of the 9 prices
it could be? rather than have to guess?
This is just a quick scan or your terms pages, there are other sellers who offer
a simular postage chart that also add package fees and paypal fees that you would
have to calculate also on top of the guessed postage price.
Its only about making the experience as simple as possible for the customer.
Y
|
What you are missing in reading the terms, and I think I am going to do something
about that, shortly is how we deal with an order once received. Our postage tables
reflect nothing more than an image of those from Royal mail - They are meant
as a guideline. When we get an order we send out our own acknowledgement which
is much more detailed than what Bricklink offers and in it we explain how things
work in our store. We inform everyone that they will have rock solid firm shipping
costs/options in 24 - 48 hours after we have pre-processed the order. We pick
all orders first and pre-package them to guarantee postage costs.
We then receive a response from that buyer and invoice them exactly as they are
expecting and have chosen. No guesswork, no gimmicks just a simple process of
picking the order pre-packaging it and advising the buyer of that. I suppose
you could look at that as a quote but not a BL one (Their quote system is flawed,
badly - doesn't work properly on inventory and is not enabled in our store.
I am now going to add to our terms and policies page a reflection of that order
acknowledgement which should make it totally clear what is going to happen, give
the buyers their choices for shipping and confirming that we charge no fees whatsoever
- just postage at cost.
|
And at this point, do you allow your customer to cancel the order if the shipping/extra
fees are deemed by them to be excessive?
|
simple answer yes but we don't charge any fees just postage at cost
|
|
| Author: | calsbricks | | Posted: | Nov 27, 2017 12:02 | | Subject: | Re: No Instant Checkout = Force must offer Quote | | Viewed: | 37 times | | Topic: | Suggestions | |
|
| In Suggestions, yorbrick writes:
| | | | Never ever had this problem and I do not believe we have ever not responded to
a query pre an order. Again move on and go somewhere that want's your business,
rather than dealing with someone who obviously doesn't.
|
What impression does a new user get of the whole of BL when they come across
a seller that won't let them checkout, won't give them a quote and won't
reply to an email asking about postage costs. Bad sellers tarnish all sellers,
especially if the buyer is new.
|
I think you might be stretching it a bit. Bricklink has continued to grow year
on year ever since it started (without either a quote feature or IC). I am sure
that will continue. If the quote system wasn't flawed in the way it handles
inventory, then maybe, just maybe more people might embrace it. As for ic only
time will tell there. some have adopted some haven't. Still quite buggy and
missing key features e.g sales tax,etc. etc.
Quote from recent first time user
Thank you very much for making my first order on bricklink smooth
|
|
| Author: | calsbricks | | Posted: | Nov 27, 2017 11:28 | | Subject: | Re: No Instant Checkout = Force must offer Quote | | Viewed: | 44 times | | Topic: | Suggestions | |
|
| In Suggestions, PaulOfBricks writes:
| | In Suggestions, calsbricks writes:
| | In Suggestions, PaulOfBricks writes:
| | I believe in instant checkout even though I still have a few problems with it
that are still not being addressed. However:
I believe you should know the cost upfront of your cart, fees and shipping before
being obliged to pay.
I recently placed an order and again the fees and extra are so buried within
the terms the parts cost become 34% more! also I was invoiced for the larger
box option, and I know if using the instant checkout the parts would have easily
fit into the smaller letter rate. I read the terms 3 times and still some fees
were still easily missed.
This happens over and over again, its not a one off.
I think it should be mandatory by Bricklink that any seller not using Instant
checkout will
Automatically will have the Quote option enabled.
What is the harm in that?
Every customer can make a decision up front if the fees and postage are reasonable
and acceptable. When im invoiced a total random bunch of fees I am not entered
into the contact agreement before knowing them.
|
Sorry Paul - voted no - don't like to see anyone forced into doing something
they don't wish to do. I have never had what happened to you happen to me
and have placed 1000 orders on Bricklink. No quotes asked for - none received.
Graneted postal costs are never our main concern when we need parts and there
are others where it is vitally important.
If I did ask a seller for a quote even if they didn't have it enabled and
they simply didn't respond, I would think they don't want my business
and find the items elsewhere, if possible.
As a seller it is our responsibility, amongst others, to communicate with our
buyers either pre-sale, during processing or post sale. If we don't do that
we are letting ourselves down as well as other stores on the site.
Forcing this as a feature is not, in our opinion, the right way to deal with
it. Avoid those stores and move on - when enough buyers do that and their orders
dwindle or even fall off a cliff, that fixes the problem cause they will disappear,
hopefully.
|
I just dont think when placing an order I have to guess what prices you are going
to choose for me.
You currently dont include you packaging materials in the weight, you also say
you may impose the insurance
so I place a 212g order with my cart valued £41
which of the following am I going to pay? (from your chart)
101 - 250 Large Letter
No Tracking - Tracked - 2nd Class
- 1.30 - - - - - - - 2.40 - - - - - - 2.32
101 - 250 Small Parcel
No Tracking - Tracked - 2nd Class
- 3.40 - - - - - - - 4.40 - - - - - - 3.90
or once packaging is added (and I know you package very well in sturdy boxes!)
is it going to take me into 251g-500g range?
251 - 500 Large Letter
No Tracking - Tracked - 2nd Class
- 1.74 - - - - - - - 2.84 - - - - - - 2.68
251 - 500 Small Parcel
No Tracking - Tracked - 2nd Class
- 3.40 - - - - - - - 4.40 - - - - - - 3.90
I think It will fit in the small letter 250g range 1.30 price and I dont want
insurance.
You package it well and takes it into the 251g small parcel brakcet and you also
decide that Im high risk and want to insure it and send it tracked 4.40 or 2nd
class 3.90. Do you think I should not know up front? which one of the 9 prices
it could be? rather than have to guess?
This is just a quick scan or your terms pages, there are other sellers who offer
a simular postage chart that also add package fees and paypal fees that you would
have to calculate also on top of the guessed postage price.
Its only about making the experience as simple as possible for the customer.
Y
|
What you are missing in reading the terms, and I think I am going to do something
about that, shortly is how we deal with an order once received. Our postage tables
reflect nothing more than an image of those from Royal mail - They are meant
as a guideline. When we get an order we send out our own acknowledgement which
is much more detailed than what Bricklink offers and in it we explain how things
work in our store. We inform everyone that they will have rock solid firm shipping
costs/options in 24 - 48 hours after we have pre-processed the order. We pick
all orders first and pre-package them to guarantee postage costs.
We then receive a response from that buyer and invoice them exactly as they are
expecting and have chosen. No guesswork, no gimmicks just a simple process of
picking the order pre-packaging it and advising the buyer of that. I suppose
you could look at that as a quote but not a BL one (Their quote system is flawed,
badly - doesn't work properly on inventory and is not enabled in our store.
I am now going to add to our terms and policies page a reflection of that order
acknowledgement which should make it totally clear what is going to happen, give
the buyers their choices for shipping and confirming that we charge no fees whatsoever
- just postage at cost.
|
|
| Author: | calsbricks | | Posted: | Nov 27, 2017 11:08 | | Subject: | Re: No Instant Checkout = Force must offer Quote | | Viewed: | 41 times | | Topic: | Suggestions | |
|
| In Suggestions, chetzler writes:
| | In Suggestions, PaulOfBricks writes:
| | I believe in instant checkout even though I still have a few problems with it
that are still not being addressed. However:
I believe you should know the cost upfront of your cart, fees and shipping before
being obliged to pay.
I recently placed an order and again the fees and extra are so buried within
the terms the parts cost become 34% more! also I was invoiced for the larger
box option, and I know if using the instant checkout the parts would have easily
fit into the smaller letter rate. I read the terms 3 times and still some fees
were still easily missed.
This happens over and over again, its not a one off.
I think it should be mandatory by Bricklink that any seller not using Instant
checkout will
|
No, No, NO! Voted no.
| |
Automatically will have the Quote option enabled.
What is the harm in that?
|
-Someone else buys the parts while the customer is waiting on the quote!
-It makes the purchase process longer!
-It's a draconian one-size-fits all approach!
| | Every customer can make a decision up front if the fees and postage are reasonable
and acceptable. When im invoiced a total random bunch of fees I am not entered
into the contact agreement before knowing them.
|
And they still can in my shop and many others! I charge no additional fees and
my shipping rates are quite clear (I usually end up paying some of the shipping
myself). Don't try to force me to run my shop in a particular way just because
a few other sellers are shady!
"Request for invoice" works just fine and my sales have remained steady even
after the instant checkout debacle, so people are still OK with using this method.
Instant checkout still does NOT allow for calculation of sales taxes and even
though this is on the road map I have very little faith that it will be implemented
properly. IC also (as far as I can tell) calculates shipping strictly on weight
and volume. I would appreciate a system that mirrors my shipping tables: give
the customer one price if his order contains a set and another if it contains
only parts. This would be far easier to implement.
I'm sorry you ran across a bad seller, but again, I'm am getting very,
VERY tired of the knee-jerk reactions around here that propose up-ending the
processes of a bunch of good sellers just because a few bad sellers are jerks.
If you have to read the terms multiple times that should be a sign to leave
that store.
Some people are always going to try to game the system, IC or not. "Caveat emptor"
will always be good advice, just do a little research as always and stick to
sellers with a good track record.
|
+111111111111 - wholeheartedly agree.
|
|
| Author: | calsbricks | | Posted: | Nov 27, 2017 11:07 | | Subject: | Re: No Instant Checkout = Force must offer Quote | | Viewed: | 37 times | | Topic: | Suggestions | |
|
| In Suggestions, Bricklord writes:
| | Fully supported. I have had the Quote function enabled since it was first introduced,
and have no intention of ever screwing myself and my customers over by implementing
that goat rodeo called Instant Checkout. Sellers should be obliged to offer the
Quote Function if they opt not to use Instant Checkout. The latter must not be
made mandatory though. If it does, I and a large number of other sellers will
leave.
That said, the Quote function must be improved. Instead of an obfuscated tab
at the very end of the checkout process, it should be the fork in the road right
at the start.
|
Nothing should be mandatory as far as this goes. You have over 11,000 unique
sellers on this site and they will all have an opinion of whether they want to
offer quotes or instant checkout - leave it that way and you may end up filtering
out the 'damaged goods sellers' that seem to happen - this is really
odd, I must say all this talk about sellers not responding etc. We have been
buying for a very long time on this site and have never had a seller not respond
to any query we had pre, during or post sale. Most of them are happy to get their
orders in and process them and certainly do not want to turn away business. Maybe
people should name and shame them .
| |
In Suggestions, PaulOfBricks writes:
| | I believe in instant checkout even though I still have a few problems with it
that are still not being addressed. However:
I believe you should know the cost upfront of your cart, fees and shipping before
being obliged to pay.
I recently placed an order and again the fees and extra are so buried within
the terms the parts cost become 34% more! also I was invoiced for the larger
box option, and I know if using the instant checkout the parts would have easily
fit into the smaller letter rate. I read the terms 3 times and still some fees
were still easily missed.
This happens over and over again, its not a one off.
I think it should be mandatory by Bricklink that any seller not using Instant
checkout will
Automatically will have the Quote option enabled.
What is the harm in that?
Every customer can make a decision up front if the fees and postage are reasonable
and acceptable. When im invoiced a total random bunch of fees I am not entered
into the contact agreement before knowing them.
|
|
|
|
| Author: | calsbricks | | Posted: | Nov 27, 2017 11:02 | | Subject: | Re: No Instant Checkout = Force must offer Quote | | Viewed: | 38 times | | Topic: | Suggestions | |
|
| In Suggestions, yorbrick writes:
| | In Suggestions, PaulOfBricks writes:
| | I believe in instant checkout even though I still have a few problems with it
that are still not being addressed. However:
I believe you should know the cost upfront of your cart, fees and shipping before
being obliged to pay.
I recently placed an order and again the fees and extra are so buried within
the terms the parts cost become 34% more! also I was invoiced for the larger
box option, and I know if using the instant checkout the parts would have easily
fit into the smaller letter rate. I read the terms 3 times and still some fees
were still easily missed.
This happens over and over again, its not a one off.
I think it should be mandatory by Bricklink that any seller not using Instant
checkout will
Automatically will have the Quote option enabled.
What is the harm in that?
Every customer can make a decision up front if the fees and postage are reasonable
and acceptable. When im invoiced a total random bunch of fees I am not entered
into the contact agreement before knowing them.
|
I agree. I think it is perfectly acceptable that a buyer should be able to refuse
to pay if they were not told of the total costs for an order in a clear and simple
way. Some seller's terms are contradictory and / or confusing (for example
charging lot fees but do not consolidate lots), and also not knowing what packaging
the seller will use can change the costs significantly.
|
We believe that already exists - a buyer can request to cancel an order at any
time and most reasonable sellers will simply cancel and move on, that is what
we do.
| |
Either make quotes mandatory, or allow buyer-led cancellations if they do nto
want to proceed once invoiced with the true total.
|
Don't agree. If you are going to do that why not make all features mandatory
- new layouts, instant checkout etc. Taking away people's choices is never
a good idea.
| |
I am amazed at how many sellers don't reply to emails asking for quotes.
I've had two sellers that did not reply to messages in the past week, and
one other saying that I should be able to work it out by myeslf from their terms
page. Of course, I couldn't work it out as they don't say how much their
packaging weighs. Not only do they lose a sale now, they will probably lose all
future sales too.
|
Never ever had this problem and I do not believe we have ever not responded to
a query pre an order. Again move on and go somewhere that want's your business,
rather than dealing with someone who obviously doesn't.
|
|
| Author: | calsbricks | | Posted: | Nov 27, 2017 10:57 | | Subject: | Re: No Instant Checkout = Force must offer Quote | | Viewed: | 36 times | | Topic: | Suggestions | |
|
| In Suggestions, Pippyblocks writes:
| | This is why I have a min buy of £5 and postage at cost, simple and clear.
|
And so do we
| | In Suggestions, PaulOfBricks writes:
| | I believe in instant checkout even though I still have a few problems with it
that are still not being addressed. However:
I believe you should know the cost upfront of your cart, fees and shipping before
being obliged to pay.
I recently placed an order and again the fees and extra are so buried within
the terms the parts cost become 34% more! also I was invoiced for the larger
box option, and I know if using the instant checkout the parts would have easily
fit into the smaller letter rate. I read the terms 3 times and still some fees
were still easily missed.
This happens over and over again, its not a one off.
I think it should be mandatory by Bricklink that any seller not using Instant
checkout will
Automatically will have the Quote option enabled.
What is the harm in that?
Every customer can make a decision up front if the fees and postage are reasonable
and acceptable. When im invoiced a total random bunch of fees I am not entered
into the contact agreement before knowing them.
|
|
|
|
| Author: | calsbricks | | Posted: | Nov 27, 2017 10:39 | | Subject: | Re: No Instant Checkout = Force must offer Quote | | Viewed: | 65 times | | Topic: | Suggestions | |
|
| In Suggestions, PaulOfBricks writes:
| | I believe in instant checkout even though I still have a few problems with it
that are still not being addressed. However:
I believe you should know the cost upfront of your cart, fees and shipping before
being obliged to pay.
I recently placed an order and again the fees and extra are so buried within
the terms the parts cost become 34% more! also I was invoiced for the larger
box option, and I know if using the instant checkout the parts would have easily
fit into the smaller letter rate. I read the terms 3 times and still some fees
were still easily missed.
This happens over and over again, its not a one off.
I think it should be mandatory by Bricklink that any seller not using Instant
checkout will
Automatically will have the Quote option enabled.
What is the harm in that?
Every customer can make a decision up front if the fees and postage are reasonable
and acceptable. When im invoiced a total random bunch of fees I am not entered
into the contact agreement before knowing them.
|
Sorry Paul - voted no - don't like to see anyone forced into doing something
they don't wish to do. I have never had what happened to you happen to me
and have placed 1000 orders on Bricklink. No quotes asked for - none received.
Graneted postal costs are never our main concern when we need parts and there
are others where it is vitally important.
If I did ask a seller for a quote even if they didn't have it enabled and
they simply didn't respond, I would think they don't want my business
and find the items elsewhere, if possible.
As a seller it is our responsibility, amongst others, to communicate with our
buyers either pre-sale, during processing or post sale. If we don't do that
we are letting ourselves down as well as other stores on the site.
Forcing this as a feature is not, in our opinion, the right way to deal with
it. Avoid those stores and move on - when enough buyers do that and their orders
dwindle or even fall off a cliff, that fixes the problem cause they will disappear,
hopefully.
|
|
| Author: | calsbricks | | Posted: | Nov 9, 2017 07:20 | | Subject: | Change Search Results for Find Stores | | Viewed: | 54 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| I believe it would be very helpful for the collection of statistical data if
the way the search in Find Stores' returned its results was altered to include
a column for Instant checkout enabled/adopted. Use the same Lightning bolt that
is currently being used simply add the column rather than having to go back and
forth betwee the searches - without IC and the 2nd with
The example shown reflects the UK's top 11 stores for no of items. 5 of the
11 have implemented it so far. 6 haven't, for whatever reason.
This would save having to make 2 searches (and less calls on the server) apart
from making it easier to gather the data.
|
|
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