| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Dolfan413  | | Posted: | Jan 24, 2014 14:37 | | Subject: | Re: Definition of Shipped | | Viewed: | 65 times | | Topic: | Suggestions | |
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| In Suggestions, par016 writes:
| | I suggest that BrickLink update it's rules to include a definition of shipping.
I believe that shipping should be defined as a package that is no longer in the
seller's possession but in the possession of some postal delivery company.
I have an order that was marked as shipped December 10th. After 4 inquiries for
the tracking number without any helpful response I filed an NSS. That clearly
got their attention because I got the tracking number within an hour. The tracking
information told me that the shipping information was generated on January 10
(meaning they printed the shipping label), but the package was not received at
the local post office until yesterday January 22. (Side note: Which now that
I think about it means that they actually had the nerve to respond that they
will look for my tracking number when they actually still had the package in
their possession.)
To me this is unacceptable. Printing a label is no different than me writing
the address on a box. I would never write a name on a package and then go and
mark an item as shipped. However, I see this quite frequently (not as extreme
of cases); I will make a purchase on a Sunday or at night, and an hour after
I have paid the seller will mark the item as shipped. Clearly that is impossible.
This needs to be changed.
Thanks for listening and letting me rant a little guys,
Pete
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To me this is just a lot of talk that comes down to one thing, customer service.
I mark my orders shipped when i print off the label, I have never once failed
to get the order to the post office or into a mail box before the cutoff for
pick up that day. If you can't achieve that level of service then by all
means you shouldn't mark your order shipped until it has left your possession.
You are welcome to look at my feed back and almost all of them mention something
about fast shipping. This doesn't need a rule or definition, this needs people
to treat their customers the way they want to be treated.
My two cents,
warren
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USA, Illinois
