Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | calsbricks  | | Posted: | Nov 27, 2017 14:34 | | Subject: | Re: No Instant Checkout = Force must offer Quote | | Viewed: | 54 times | | Topic: | Suggestions | |
|
| In Suggestions, MarieA writes:
| | In Suggestions, calsbricks writes:
| | In Suggestions, PaulOfBricks writes:
| | In Suggestions, calsbricks writes:
| | In Suggestions, PaulOfBricks writes:
| | I believe in instant checkout even though I still have a few problems with it
that are still not being addressed. However:
I believe you should know the cost upfront of your cart, fees and shipping before
being obliged to pay.
I recently placed an order and again the fees and extra are so buried within
the terms the parts cost become 34% more! also I was invoiced for the larger
box option, and I know if using the instant checkout the parts would have easily
fit into the smaller letter rate. I read the terms 3 times and still some fees
were still easily missed.
This happens over and over again, its not a one off.
I think it should be mandatory by Bricklink that any seller not using Instant
checkout will
Automatically will have the Quote option enabled.
What is the harm in that?
Every customer can make a decision up front if the fees and postage are reasonable
and acceptable. When im invoiced a total random bunch of fees I am not entered
into the contact agreement before knowing them.
|
Sorry Paul - voted no - don't like to see anyone forced into doing something
they don't wish to do. I have never had what happened to you happen to me
and have placed 1000 orders on Bricklink. No quotes asked for - none received.
Graneted postal costs are never our main concern when we need parts and there
are others where it is vitally important.
If I did ask a seller for a quote even if they didn't have it enabled and
they simply didn't respond, I would think they don't want my business
and find the items elsewhere, if possible.
As a seller it is our responsibility, amongst others, to communicate with our
buyers either pre-sale, during processing or post sale. If we don't do that
we are letting ourselves down as well as other stores on the site.
Forcing this as a feature is not, in our opinion, the right way to deal with
it. Avoid those stores and move on - when enough buyers do that and their orders
dwindle or even fall off a cliff, that fixes the problem cause they will disappear,
hopefully.
|
I just dont think when placing an order I have to guess what prices you are going
to choose for me.
You currently dont include you packaging materials in the weight, you also say
you may impose the insurance
so I place a 212g order with my cart valued £41
which of the following am I going to pay? (from your chart)
101 - 250 Large Letter
No Tracking - Tracked - 2nd Class
- 1.30 - - - - - - - 2.40 - - - - - - 2.32
101 - 250 Small Parcel
No Tracking - Tracked - 2nd Class
- 3.40 - - - - - - - 4.40 - - - - - - 3.90
or once packaging is added (and I know you package very well in sturdy boxes!)
is it going to take me into 251g-500g range?
251 - 500 Large Letter
No Tracking - Tracked - 2nd Class
- 1.74 - - - - - - - 2.84 - - - - - - 2.68
251 - 500 Small Parcel
No Tracking - Tracked - 2nd Class
- 3.40 - - - - - - - 4.40 - - - - - - 3.90
I think It will fit in the small letter 250g range 1.30 price and I dont want
insurance.
You package it well and takes it into the 251g small parcel brakcet and you also
decide that Im high risk and want to insure it and send it tracked 4.40 or 2nd
class 3.90. Do you think I should not know up front? which one of the 9 prices
it could be? rather than have to guess?
This is just a quick scan or your terms pages, there are other sellers who offer
a simular postage chart that also add package fees and paypal fees that you would
have to calculate also on top of the guessed postage price.
Its only about making the experience as simple as possible for the customer.
Y
|
What you are missing in reading the terms, and I think I am going to do something
about that, shortly is how we deal with an order once received. Our postage tables
reflect nothing more than an image of those from Royal mail - They are meant
as a guideline. When we get an order we send out our own acknowledgement which
is much more detailed than what Bricklink offers and in it we explain how things
work in our store. We inform everyone that they will have rock solid firm shipping
costs/options in 24 - 48 hours after we have pre-processed the order. We pick
all orders first and pre-package them to guarantee postage costs.
We then receive a response from that buyer and invoice them exactly as they are
expecting and have chosen. No guesswork, no gimmicks just a simple process of
picking the order pre-packaging it and advising the buyer of that. I suppose
you could look at that as a quote but not a BL one (Their quote system is flawed,
badly - doesn't work properly on inventory and is not enabled in our store.
I am now going to add to our terms and policies page a reflection of that order
acknowledgement which should make it totally clear what is going to happen, give
the buyers their choices for shipping and confirming that we charge no fees whatsoever
- just postage at cost.
|
And at this point, do you allow your customer to cancel the order if the shipping/extra
fees are deemed by them to be excessive?
|
simple answer yes but we don't charge any fees just postage at cost
|
 |
| Author: | calsbricks | | Posted: | Nov 27, 2017 12:02 | | Subject: | Re: No Instant Checkout = Force must offer Quote | | Viewed: | 37 times | | Topic: | Suggestions | |
|
| In Suggestions, yorbrick writes:
| | | | Never ever had this problem and I do not believe we have ever not responded to
a query pre an order. Again move on and go somewhere that want's your business,
rather than dealing with someone who obviously doesn't.
|
What impression does a new user get of the whole of BL when they come across
a seller that won't let them checkout, won't give them a quote and won't
reply to an email asking about postage costs. Bad sellers tarnish all sellers,
especially if the buyer is new.
|
I think you might be stretching it a bit. Bricklink has continued to grow year
on year ever since it started (without either a quote feature or IC). I am sure
that will continue. If the quote system wasn't flawed in the way it handles
inventory, then maybe, just maybe more people might embrace it. As for ic only
time will tell there. some have adopted some haven't. Still quite buggy and
missing key features e.g sales tax,etc. etc.
Quote from recent first time user
Thank you very much for making my first order on bricklink smooth
|
|
| Author: | calsbricks | | Posted: | Nov 27, 2017 11:28 | | Subject: | Re: No Instant Checkout = Force must offer Quote | | Viewed: | 44 times | | Topic: | Suggestions | |
|
| In Suggestions, PaulOfBricks writes:
| | In Suggestions, calsbricks writes:
| | In Suggestions, PaulOfBricks writes:
| | I believe in instant checkout even though I still have a few problems with it
that are still not being addressed. However:
I believe you should know the cost upfront of your cart, fees and shipping before
being obliged to pay.
I recently placed an order and again the fees and extra are so buried within
the terms the parts cost become 34% more! also I was invoiced for the larger
box option, and I know if using the instant checkout the parts would have easily
fit into the smaller letter rate. I read the terms 3 times and still some fees
were still easily missed.
This happens over and over again, its not a one off.
I think it should be mandatory by Bricklink that any seller not using Instant
checkout will
Automatically will have the Quote option enabled.
What is the harm in that?
Every customer can make a decision up front if the fees and postage are reasonable
and acceptable. When im invoiced a total random bunch of fees I am not entered
into the contact agreement before knowing them.
|
Sorry Paul - voted no - don't like to see anyone forced into doing something
they don't wish to do. I have never had what happened to you happen to me
and have placed 1000 orders on Bricklink. No quotes asked for - none received.
Graneted postal costs are never our main concern when we need parts and there
are others where it is vitally important.
If I did ask a seller for a quote even if they didn't have it enabled and
they simply didn't respond, I would think they don't want my business
and find the items elsewhere, if possible.
As a seller it is our responsibility, amongst others, to communicate with our
buyers either pre-sale, during processing or post sale. If we don't do that
we are letting ourselves down as well as other stores on the site.
Forcing this as a feature is not, in our opinion, the right way to deal with
it. Avoid those stores and move on - when enough buyers do that and their orders
dwindle or even fall off a cliff, that fixes the problem cause they will disappear,
hopefully.
|
I just dont think when placing an order I have to guess what prices you are going
to choose for me.
You currently dont include you packaging materials in the weight, you also say
you may impose the insurance
so I place a 212g order with my cart valued £41
which of the following am I going to pay? (from your chart)
101 - 250 Large Letter
No Tracking - Tracked - 2nd Class
- 1.30 - - - - - - - 2.40 - - - - - - 2.32
101 - 250 Small Parcel
No Tracking - Tracked - 2nd Class
- 3.40 - - - - - - - 4.40 - - - - - - 3.90
or once packaging is added (and I know you package very well in sturdy boxes!)
is it going to take me into 251g-500g range?
251 - 500 Large Letter
No Tracking - Tracked - 2nd Class
- 1.74 - - - - - - - 2.84 - - - - - - 2.68
251 - 500 Small Parcel
No Tracking - Tracked - 2nd Class
- 3.40 - - - - - - - 4.40 - - - - - - 3.90
I think It will fit in the small letter 250g range 1.30 price and I dont want
insurance.
You package it well and takes it into the 251g small parcel brakcet and you also
decide that Im high risk and want to insure it and send it tracked 4.40 or 2nd
class 3.90. Do you think I should not know up front? which one of the 9 prices
it could be? rather than have to guess?
This is just a quick scan or your terms pages, there are other sellers who offer
a simular postage chart that also add package fees and paypal fees that you would
have to calculate also on top of the guessed postage price.
Its only about making the experience as simple as possible for the customer.
Y
|
What you are missing in reading the terms, and I think I am going to do something
about that, shortly is how we deal with an order once received. Our postage tables
reflect nothing more than an image of those from Royal mail - They are meant
as a guideline. When we get an order we send out our own acknowledgement which
is much more detailed than what Bricklink offers and in it we explain how things
work in our store. We inform everyone that they will have rock solid firm shipping
costs/options in 24 - 48 hours after we have pre-processed the order. We pick
all orders first and pre-package them to guarantee postage costs.
We then receive a response from that buyer and invoice them exactly as they are
expecting and have chosen. No guesswork, no gimmicks just a simple process of
picking the order pre-packaging it and advising the buyer of that. I suppose
you could look at that as a quote but not a BL one (Their quote system is flawed,
badly - doesn't work properly on inventory and is not enabled in our store.
I am now going to add to our terms and policies page a reflection of that order
acknowledgement which should make it totally clear what is going to happen, give
the buyers their choices for shipping and confirming that we charge no fees whatsoever
- just postage at cost.
|
|
| Author: | calsbricks | | Posted: | Nov 27, 2017 11:08 | | Subject: | Re: No Instant Checkout = Force must offer Quote | | Viewed: | 41 times | | Topic: | Suggestions | |
|
| In Suggestions, chetzler writes:
| | In Suggestions, PaulOfBricks writes:
| | I believe in instant checkout even though I still have a few problems with it
that are still not being addressed. However:
I believe you should know the cost upfront of your cart, fees and shipping before
being obliged to pay.
I recently placed an order and again the fees and extra are so buried within
the terms the parts cost become 34% more! also I was invoiced for the larger
box option, and I know if using the instant checkout the parts would have easily
fit into the smaller letter rate. I read the terms 3 times and still some fees
were still easily missed.
This happens over and over again, its not a one off.
I think it should be mandatory by Bricklink that any seller not using Instant
checkout will
|
No, No, NO! Voted no.
| |
Automatically will have the Quote option enabled.
What is the harm in that?
|
-Someone else buys the parts while the customer is waiting on the quote!
-It makes the purchase process longer!
-It's a draconian one-size-fits all approach!
| | Every customer can make a decision up front if the fees and postage are reasonable
and acceptable. When im invoiced a total random bunch of fees I am not entered
into the contact agreement before knowing them.
|
And they still can in my shop and many others! I charge no additional fees and
my shipping rates are quite clear (I usually end up paying some of the shipping
myself). Don't try to force me to run my shop in a particular way just because
a few other sellers are shady!
"Request for invoice" works just fine and my sales have remained steady even
after the instant checkout debacle, so people are still OK with using this method.
Instant checkout still does NOT allow for calculation of sales taxes and even
though this is on the road map I have very little faith that it will be implemented
properly. IC also (as far as I can tell) calculates shipping strictly on weight
and volume. I would appreciate a system that mirrors my shipping tables: give
the customer one price if his order contains a set and another if it contains
only parts. This would be far easier to implement.
I'm sorry you ran across a bad seller, but again, I'm am getting very,
VERY tired of the knee-jerk reactions around here that propose up-ending the
processes of a bunch of good sellers just because a few bad sellers are jerks.
If you have to read the terms multiple times that should be a sign to leave
that store.
Some people are always going to try to game the system, IC or not. "Caveat emptor"
will always be good advice, just do a little research as always and stick to
sellers with a good track record.
|
+111111111111 - wholeheartedly agree.
|
|
| Author: | calsbricks | | Posted: | Nov 27, 2017 11:07 | | Subject: | Re: No Instant Checkout = Force must offer Quote | | Viewed: | 37 times | | Topic: | Suggestions | |
|
| In Suggestions, Bricklord writes:
| | Fully supported. I have had the Quote function enabled since it was first introduced,
and have no intention of ever screwing myself and my customers over by implementing
that goat rodeo called Instant Checkout. Sellers should be obliged to offer the
Quote Function if they opt not to use Instant Checkout. The latter must not be
made mandatory though. If it does, I and a large number of other sellers will
leave.
That said, the Quote function must be improved. Instead of an obfuscated tab
at the very end of the checkout process, it should be the fork in the road right
at the start.
|
Nothing should be mandatory as far as this goes. You have over 11,000 unique
sellers on this site and they will all have an opinion of whether they want to
offer quotes or instant checkout - leave it that way and you may end up filtering
out the 'damaged goods sellers' that seem to happen - this is really
odd, I must say all this talk about sellers not responding etc. We have been
buying for a very long time on this site and have never had a seller not respond
to any query we had pre, during or post sale. Most of them are happy to get their
orders in and process them and certainly do not want to turn away business. Maybe
people should name and shame them  .
| |
In Suggestions, PaulOfBricks writes:
| | I believe in instant checkout even though I still have a few problems with it
that are still not being addressed. However:
I believe you should know the cost upfront of your cart, fees and shipping before
being obliged to pay.
I recently placed an order and again the fees and extra are so buried within
the terms the parts cost become 34% more! also I was invoiced for the larger
box option, and I know if using the instant checkout the parts would have easily
fit into the smaller letter rate. I read the terms 3 times and still some fees
were still easily missed.
This happens over and over again, its not a one off.
I think it should be mandatory by Bricklink that any seller not using Instant
checkout will
Automatically will have the Quote option enabled.
What is the harm in that?
Every customer can make a decision up front if the fees and postage are reasonable
and acceptable. When im invoiced a total random bunch of fees I am not entered
into the contact agreement before knowing them.
|
|
|
|
| Author: | calsbricks | | Posted: | Nov 27, 2017 11:02 | | Subject: | Re: No Instant Checkout = Force must offer Quote | | Viewed: | 38 times | | Topic: | Suggestions | |
|
| In Suggestions, yorbrick writes:
| | In Suggestions, PaulOfBricks writes:
| | I believe in instant checkout even though I still have a few problems with it
that are still not being addressed. However:
I believe you should know the cost upfront of your cart, fees and shipping before
being obliged to pay.
I recently placed an order and again the fees and extra are so buried within
the terms the parts cost become 34% more! also I was invoiced for the larger
box option, and I know if using the instant checkout the parts would have easily
fit into the smaller letter rate. I read the terms 3 times and still some fees
were still easily missed.
This happens over and over again, its not a one off.
I think it should be mandatory by Bricklink that any seller not using Instant
checkout will
Automatically will have the Quote option enabled.
What is the harm in that?
Every customer can make a decision up front if the fees and postage are reasonable
and acceptable. When im invoiced a total random bunch of fees I am not entered
into the contact agreement before knowing them.
|
I agree. I think it is perfectly acceptable that a buyer should be able to refuse
to pay if they were not told of the total costs for an order in a clear and simple
way. Some seller's terms are contradictory and / or confusing (for example
charging lot fees but do not consolidate lots), and also not knowing what packaging
the seller will use can change the costs significantly.
|
We believe that already exists - a buyer can request to cancel an order at any
time and most reasonable sellers will simply cancel and move on, that is what
we do.
| |
Either make quotes mandatory, or allow buyer-led cancellations if they do nto
want to proceed once invoiced with the true total.
|
Don't agree. If you are going to do that why not make all features mandatory
- new layouts, instant checkout etc. Taking away people's choices is never
a good idea.
| |
I am amazed at how many sellers don't reply to emails asking for quotes.
I've had two sellers that did not reply to messages in the past week, and
one other saying that I should be able to work it out by myeslf from their terms
page. Of course, I couldn't work it out as they don't say how much their
packaging weighs. Not only do they lose a sale now, they will probably lose all
future sales too.
|
Never ever had this problem and I do not believe we have ever not responded to
a query pre an order. Again move on and go somewhere that want's your business,
rather than dealing with someone who obviously doesn't.
|
|
| Author: | calsbricks | | Posted: | Nov 27, 2017 10:57 | | Subject: | Re: No Instant Checkout = Force must offer Quote | | Viewed: | 36 times | | Topic: | Suggestions | |
|
| In Suggestions, Pippyblocks writes:
| | This is why I have a min buy of £5 and postage at cost, simple and clear.
|
And so do we
| | In Suggestions, PaulOfBricks writes:
| | I believe in instant checkout even though I still have a few problems with it
that are still not being addressed. However:
I believe you should know the cost upfront of your cart, fees and shipping before
being obliged to pay.
I recently placed an order and again the fees and extra are so buried within
the terms the parts cost become 34% more! also I was invoiced for the larger
box option, and I know if using the instant checkout the parts would have easily
fit into the smaller letter rate. I read the terms 3 times and still some fees
were still easily missed.
This happens over and over again, its not a one off.
I think it should be mandatory by Bricklink that any seller not using Instant
checkout will
Automatically will have the Quote option enabled.
What is the harm in that?
Every customer can make a decision up front if the fees and postage are reasonable
and acceptable. When im invoiced a total random bunch of fees I am not entered
into the contact agreement before knowing them.
|
|
|
|
| Author: | calsbricks | | Posted: | Nov 27, 2017 10:39 | | Subject: | Re: No Instant Checkout = Force must offer Quote | | Viewed: | 65 times | | Topic: | Suggestions | |
|
| In Suggestions, PaulOfBricks writes:
| | I believe in instant checkout even though I still have a few problems with it
that are still not being addressed. However:
I believe you should know the cost upfront of your cart, fees and shipping before
being obliged to pay.
I recently placed an order and again the fees and extra are so buried within
the terms the parts cost become 34% more! also I was invoiced for the larger
box option, and I know if using the instant checkout the parts would have easily
fit into the smaller letter rate. I read the terms 3 times and still some fees
were still easily missed.
This happens over and over again, its not a one off.
I think it should be mandatory by Bricklink that any seller not using Instant
checkout will
Automatically will have the Quote option enabled.
What is the harm in that?
Every customer can make a decision up front if the fees and postage are reasonable
and acceptable. When im invoiced a total random bunch of fees I am not entered
into the contact agreement before knowing them.
|
Sorry Paul - voted no - don't like to see anyone forced into doing something
they don't wish to do. I have never had what happened to you happen to me
and have placed 1000 orders on Bricklink. No quotes asked for - none received.
Graneted postal costs are never our main concern when we need parts and there
are others where it is vitally important.
If I did ask a seller for a quote even if they didn't have it enabled and
they simply didn't respond, I would think they don't want my business
and find the items elsewhere, if possible.
As a seller it is our responsibility, amongst others, to communicate with our
buyers either pre-sale, during processing or post sale. If we don't do that
we are letting ourselves down as well as other stores on the site.
Forcing this as a feature is not, in our opinion, the right way to deal with
it. Avoid those stores and move on - when enough buyers do that and their orders
dwindle or even fall off a cliff, that fixes the problem cause they will disappear,
hopefully.
|
|
| Author: | calsbricks | | Posted: | Nov 9, 2017 07:20 | | Subject: | Change Search Results for Find Stores | | Viewed: | 54 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| I believe it would be very helpful for the collection of statistical data if
the way the search in Find Stores' returned its results was altered to include
a column for Instant checkout enabled/adopted. Use the same Lightning bolt that
is currently being used simply add the column rather than having to go back and
forth betwee the searches - without IC and the 2nd with
The example shown reflects the UK's top 11 stores for no of items. 5 of the
11 have implemented it so far. 6 haven't, for whatever reason.
This would save having to make 2 searches (and less calls on the server) apart
from making it easier to gather the data.
|
|
|
| Author: | calsbricks | | Posted: | Oct 22, 2017 04:51 | | Subject: | Please add new item to Activity Page | | Viewed: | 65 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Please add new Non-Commercial Activity category to the My activity section to
cover add Packaging Dimensions to Catalogue Items. Include Pending, approved
and disapproved.
This will allow individuals to identify what is happening with their submissions.
|
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