| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Rob_and_Shelagh  | | Posted: | Jun 9, 2020 10:52 | | Subject: | SH622 Alternative collar? | | Viewed: | 73 times | | Topic: | Inventories | | Status: | Open | |
| I just opened 5X
and in all 5 copies this minfig
contains a collar/cape
in Dark Brown, not Black as inventoried. This cape comes in the square card box
together with the red cape for Thor.
Please can others who have this fig check them.
should this be inventoried as alternative?
Thanks,
Robert
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| Author: | Rob_and_Shelagh | | Posted: | Dec 14, 2019 05:51 | | Subject: | URGENT MESSAGE TO LEGO RE BRICKLINK | | Viewed: | 420 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
| Before doing anything else with this site I suggest, as I have many, many times
before:-
There needs to be a proper 24/7 help desk and a proper SLA with members.
When something goes wrong with the site there is just no way of alerting anyone
out of USA working hours and even after that often nobody responds. This is no
way to run a global e-commerce site of this scale.
Currently I cannot access the BL catalog using any browser on PC or tablet...
and this has being the case for hours...surely this requires a response at least
from someone, somewhere!!!!!
Robert
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| Author: | Rob_and_Shelagh | | Posted: | Oct 20, 2017 09:46 | | Subject: | Hide multiple shipping methods within bands | | Viewed: | 86 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
| Hi Admins,
Please consider-
We have set up multiple shipping methods to handle different shipping box sizes
and weights, all these have been "grouped" as one as they all refer to one shipping
option for the buyer that being UK domestic 1st class. The system is designed
to offer only the lowest priced option within the group to the buyer and so far
this seems to work well 
However it makes the shipping terms look very messy with rows of options looking
exactly the same of which only one will be offered to the buyer at checkout (see
our shipping terms as an example). Would it be possible to "hide" all these options
and just show a summary description of the shipping method by "group" in the
displayed shipping methods?
Thanks,
Robert
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| Author: | Rob_and_Shelagh | | Posted: | Aug 24, 2017 07:58 | | Subject: | Inventory Change Request for Set 60154-1 | | Viewed: | 21 times | | Topic: | Inventories Requests (Entry) | | Status: | Open | |
| Please make changes to the following inventory:
* Add 3 Part 3068bpb1105 White Tile 2 x 2 with 'THE LEGO NEWS' and 'The greatest hero ever!' Pattern (Alternate) (match ID 1)
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| Author: | Rob_and_Shelagh | | Posted: | Oct 26, 2015 08:42 | | Subject: | Revsion to NPB process (addendum to Foster's) | | Viewed: | 322 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
| OK, here's my stab at making the process fairer.
1. A store must state how long they take from receipt of an order to invoice.
This would need to be a defined field in the system and form part of the buyer/seller
agreement. If a store does not invoice within that time a buyer would be given
the OPTION to raise an NIS (non-invoicing seller alert) and the seller would
have 3 days to respond otherwise the buyer could cancel the order at that point
in time with no penalty and the seller could not leave non-positive FB. The seller
needs the option of responding to the NIS as sometimes invoices ARE sent but
the buyer has not received them.
2. The countdown for a seller to file an NPB should be changed from 7 days from
the order input date to (suggest) 5 days from the invoice or the number of days
it took the seller to raise the invoice after placement of the order, whichever
is the greater number.
3. 3 days after an NPB is raised the seller has the option to cancel the order
and re-sell his inventory if the buyer has still not paid. In this case the buyer
cannot leave negative feedback for the seller (as now).
Obviously it is intended that normal communication would ideally avoid use of
the NPB system.
Robert
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| Author: | Rob_and_Shelagh | | Posted: | Apr 9, 2015 12:08 | | Subject: | Inventory Change Request for Set 70413-1 | | Viewed: | 31 times | | Topic: | Inventories Requests (Entry) | | Status: | Open | |
| Please make changes to the following inventory:
* Add 1 Minifig pi149 Admiral (Head 4506812) (Alternate) (match ID 1)
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| Author: | Rob_and_Shelagh | | Posted: | Mar 4, 2015 04:05 | | Subject: | Seller "logged in" indicator | | Viewed: | 206 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
| Not sure if this one has been suggested before or not but I think it would be
usefull to have the option of an indicator somewhere obvious in a store to show
buyers if the store owner is currently in the system or not. As a store owner
I could then state on my splash page that any questions could be answered in
"xx minutes" if the indicator shows I'm logged in and "XXX minutes" if I'm
not. I could also set an "expected back in office time" message.
If this could be customisable by store it would be great. Sometimes as a buyer
you just don't know if a store can be bothered to answer your questions or
is simply not there. I know there is a last logged in feature but a) that is
only available to parties who have already transacted and b) it does not tell
you if the seller is still logged in or not.
Robert
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| Author: | Rob_and_Shelagh | | Posted: | Oct 23, 2012 04:31 | | Subject: | @ Admin. Please share some stats. | | Viewed: | 318 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
| The sales stats on BL have not been updated for a while.
It may help to show the huge growth in BL sales since those old stats were published.
Some sellers' sales are clearly down from what they are saying on the forum but
many others are certainly growing too.
IMO it would be useful to have some basic benchmarking data, either an update
of the pages already in the help centre section, or just something quick to publish.
This will show sellers if it is something they are doing (or not doing) to make
their sales down (going to other sellers which there are many more of these days,
competition is healthier than ever) versus sales as a whole being down (which
would very much surprise me looking at the data we do have like order number
growth, membership growth, etc.).
Sorry to suggest more work! After all the issues with the hacking and so on and
all the work put in to keep the site on track it might help demonstrate that
things overall here are buzzing in terms of the key purpose of the site anyway
i.e. to buy and sell LEGO.
If this can't be done for now then perhaps this can be noted as an area to consider
for later review. Good stats can help serious sellers analyse and grow their
sales by better understanding trends in the marketplace as a whole.
Thanks as always for considering.
Robert
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| Author: | Rob_and_Shelagh | | Posted: | Nov 23, 2011 06:15 | | Subject: | Fair, safe and legal trading = BL principles | | Viewed: | 1011 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
| This suggestion is a summary of my recommendations, plus input from others' many
private messages I received on this over the last few days that I would like
Admin to consider in the site upgrade.
BACKGROUND AND JUSTIFICATION:-
The BrickLink site has always required its' members, both buyers and sellers,
to trade legally and fairly. This is an essential aspect of the site's reputation
which makes it an attractive venue for buyers and sellers to trade here with
confidence and safety. The continued success of the site and enjoyment of it
experienced by its' members both depend heavilly on this being maintained.
The site continues to grow rapidly and welcomes many mew members, both buyers
and sellers every day. The financial success of the site has indeed secured its'
future beyond the loss of its' inspired founder. In the early days, this site
was a small community and the founder members and early adopters clearly did
a great job in building the principles of the site and policing it in a self-regulatory
way. For the most part this still works today but, as is demonstrated in the
many threads recently, some (buyers and sellers) are falling short of those principles
and indeed the law! This may be driven by the vast increase in membership which
makes this place less "personal" for some and combined with this; the laws and
regulations covering internet trading become more and more complex as governments
focus on the explosion of such trading and their need to close tax loopholes
and try to protect their consumers from substandard trading and scams.
I believe the site and ALL its' members (except for any that come here to do
unfair or illegal trading) will benefit from a more developed policy on safe
and legal trading for both their own protection and for the reputation of the
site in general which should help promote its' continued growth and success.
The following suggestions are simply my thougths on "how" some of the issues
might be addressed taking into account the direct input I have had from several
other members as well as many forum threads over the years but some recent ones
in particular:-
SUGGESTION #1 - EXPAND ON THIS IN TOS:-
TOS #11 REQUIRES the following.
"General Compliance with Laws:
You shall comply with all applicable laws, statutes, ordinances and regulations
regarding your use of our service and your listing, purchase and sale of items."
Whilst this "covers" the site in demonstrating to authorities its' intent not
to encourage illegal behaviour, in practice it does little or nothing to:
1. Help inform its' members about what those laws might be and where to find
out about them. Many of the problems here (for buyers and sellers) are caused
by a complete lack of knowledge on the relevent laws.
2. Provides no penalty for breaking them which unfortunately is the reason why
some of the intentional law breakers are comming here.
I suggest changing the TOS #11 to spell out some of the specific laws that members
need to comply with, namely:
Customs - sellers are required to complete customs documents as required by law
honestly and accurately which, for the purpose of selling here, means declaring
the sales value of the goods as stated on the invoice and NOT misprepresenting
commercial sales as gifts.
Compliance with local advertising, selling and consumer protection laws - sellers
are required to comply with all relevent laws applicable to their selling activities.
Taxation - prior to listing any items for sale, sellers are advised to check
the rules in their country relating to any taxation they may need to charge their
customers (e.g. sales tax, VAT as applicable) and any requirements to declare
to their tax authorities any sales activity they conduct on this site.
SUGGESTION #2 - MAKE CUSTOMS FRAUD A REPORTABLE OFFENCE:-
Just as we can report listings that do not comply with the TOS, have a similar
funtion where:
1. Sellers can report (with evidence e.g. private message) to Admin that a buyer
requested a fraudulent customs declaration.
2. Buyers can report (with evidence e.g. private message or something in sellers'
terms) that a seller is offering a fraudulent customs declaration.
3. If a penalty is given, just like an NPB or NSS, a buyer or seller can have
feedback removed if it was given in relation to a transaction subject to the
penalty.
4. A buyer or seller has the right to cancel an order without penalty if subject
to a validated request for customs fraud.
Validated reports would result in a penalty ranging from 1st warning, through
temporary suspension of buying or selling rights, to membership termination for
repeat offenders.
SUGGESTION #3 - HAVE A HELP GUIDE ON SAFETY AND THE LAW
Which members have to declare they have read before they can buy or sell on the
site.
Unlike eBay which has legal resources in many of its' markets, BL has a central
Administration which cannot be expected to be expert on these matter in all geographies.
Perhaps we cound have voluntary "country Admins" for this purpose who would be
responsible for maintaining content with an opening statement relevent to their
market and a number of (official government only) links to any laws relating
to internet buying and selling in their country and the official taxation and
customs sites for their country. This must have a legal disclaimer saying these
Admins and the site are not giving legal advice and it is the ultimate responsibility
of the individual member to ensure he/she complies with all applicable laws.
SUGGESTION #4 - HAVE SOME FUNCTION TO PROMPT BUYERS WHEN BUYING INTERNATIONALLY
-
When you put something in a cart of a store not in your country, you are prompted
to look at a page that says something like:-
"You are about to purchase from a store located outside of your country, you
are advised to check if you may be liable for any customs charges relating to
importing this item into your country WHICH ARE YOUR RESPONSIBILITY before committing
to this purchase. Purchasing from overseas may also limit your rights as a buyer."
Obviously, this needs some more thought! I would not want this message for EVERY
item I put in a store cart, maybe just the 1st one for example. Maybe give an
option "do not show this message again" after a couple of hits on it within a
certain time period.
SUMMING IT UP FOR ME:-
None of this changes anything that is not the intent of the current TOS.
It is not to differentiate between "private" or "business" sellers for any purpose
of promoting one above the other, although for UK at least and many EU countries,
Gareth's suggestion on that would help keep sellers on the right side of the
law so I still support that too. There does seem to be some differences of definition
on that between countries which would need to be addressed further.
This is intended to HELP buyers and sellers comply with their laws and avoid
some of the risks many are taking now through ignorance of them. Being reported
for falling foul of a law or being caught not complying with it in most cases
carries penalties that most people would be pleased to avoid if given a chance
and informing them better simply helps to avoid that possibility
I would be happy to do more work on this if required as I am passionate about
keeping this a safe, respected place with trading standards that we can ALL be
proud of and enjoy.
CONGRATUALTIONS YOU GOT TO THE END OF THIS POST -
Thank you very much for your time!
Robert
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| Author: | Rob_and_Shelagh | | Posted: | Jun 14, 2011 03:56 | | Subject: | Collecting site satisfaction data | | Viewed: | 263 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
| Background:
The forum has always been a great source of ideas for site improvements.
There has always been a downside to this: Only a very small percentage of users
(of the total active buyers and sellers) contribute to the forum and this percentage
gets smaller every day as site membership grows.
There is a growing downside to this: A few (of that already very small percentage)
get frustrated when their idea does not get implemented and use the forum in
a way that might portray the site (to many that read the fourm but do not care
to contribute) as a non-progressive marketplace, which I personally do not believe
to be the case and gives a negative bias based on the views of a minority.
Suggestion:
When the site Administration wishes to make any significant improvements or upgrades,
they seek the views of a more representative group of users via an e-mail questionnaire
(with instructions not to be used as a forum debate) targeted at active buyers
and sellers (Admin to determine sample size and if separate seller and buyer
focussed emails should be sent). The subjects could be quite open but include
site performance, ease of navigation/use, desired additional functionality, etc,
etc. Suggestions previously made on the forum being considered by Admin could
also be included (to see if these really are in tune with the general site population).
This would hopefully provide some useful data to help focus on priorities for
the site and get the most out of develepment dollars (assuming that there is
a limited budget, as is usual).
The purpose of this suggestion is not to suggest any invalidity of the forum
suggestion process (as I have used this to make the suggestion) nor to imply
anything about the suggestions made by other members on the forum, I vote/comment
on those separately. This is "an addition to" not "replacement for" source of
feedback for Admin versus the forum in recognition of the huge growth in membership
but largely stagnated growth of forum contributors (maybe some questions in there
to help understand that too).
I'm not really looking for a whole load of debate on this here on the forum,
it's just a suggestion for consideration by Admin and something that might appeal
to the "silent majority" as they are often referred to here.
Thanks Admin,
Robert
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