Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Graham.  | | Posted: | Sep 2, 2022 10:05 | | Subject: | Who is responsible for lost package? | | Viewed: | 202 times | | Topic: | Help | |
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| I don't ship outside US.
However some members found a way using a consolidated shipping agent, based in
Oregon.
USPS have package as "delivered". On USPS website it is recorded as "handed to
agent for final delivery" (agent being the consolidated shipper)
Buyer states that shipping agent "can't find the package".
I have no idea how these shipping agents keep track of packages, bar code or
is it manual by name/number in the address
In the event package is truly lost, who is liable for the loss?
Thanks Graham
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| Author: | Graham. | | Posted: | Apr 20, 2022 09:29 | | Subject: | Dealing with a psychotic customer | | Viewed: | 362 times | | Topic: | Off Topic | |
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| They may have some mental health issues, however I feel sellers should be made
aware in case they cross your path.
Background :- buyer places +/- $11 order in my store. Which they acknowledge
was delivered.
Almost two weeks later they claim I sent an incorrect part, a right hand wedge
plate instead of a left hand part.
I always correct orders promptly and send the correct part if I make a mistake.
Before this instance I will do so even if I suspect they are “scamming” me (ie.
they didn’t order the correct quantity, and claim I sent too few).
In this instance the claim of me sending a right hand part wasn’t possible, as
it hadn’t been in my inventory for six months (BO has complete history of every
part), also the quantity remaining of left hand part was correct (it would have
been +1)
Therefore I know with 100% certainty I sent the correct part. I called them out
on this and asked them to check other orders they may have placed.
This buyer went off the rails, within minutes filing NSS, negative feedback and
a chargeback also sending me many obnoxious emails (unfortunately directly rather
than through the BL message system)
I immediately refunded the order in full.
But it hasn’t stopped there they seem hell bent on “trashing me” by posting derogatory
information in public forums, and allegedly contacting my past customers (using
information from BrickLink to contact them - illicitly).
I have now blocked them both here and set email to auto delete any more messages.
Rather than post their user name, it’s easy to find - being the only negative
feedback i’ve ever received!
They maybe underage, the emails are rather childish.
… I guess 13 years without a negative is pretty good! and this one is definitely
undeserved!
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| Author: | Graham. | | Posted: | Feb 14, 2022 09:43 | | Subject: | 71390 what happened? | | Viewed: | 132 times | | Topic: | Inventories | | Status: | Open | |
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| inventory was showing as pending for a long while now it shows "N/A"
? Thanks
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| Author: | Graham. | | Posted: | Feb 2, 2022 12:28 | | Subject: | Motor 8882 oddity? | | Viewed: | 82 times | | Topic: | Catalog | | Status: | Open | |
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| There are two listing for this motor, one shows just the motor, the other shows
the motor in LEGO packaging.
All the current listings are under "just motor"
The listing showing the motor in packaging is "original box entry" - but it doesn't
come in a box.
The motor was sold in a power functions set (hence no packaging) and also as
the motor on its own (in LEGO bag.
Maybe doesn't matter much, I've just added image of motor in bag to my
listing
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| Author: | Graham. | | Posted: | Jan 27, 2022 08:36 | | Subject: | 71390 Reznor Knockdown inventory? | | Viewed: | 84 times | | Topic: | Catalog | | Status: | Open | |
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| Inventory seems stuck in "pending approval" Any idea why and when it maybe approved?
Seems odd for a almost 6 month old set.
Should have checked before parting them out
Thanks
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| Author: | Graham. | | Posted: | Oct 20, 2021 11:29 | | Subject: | Shipping methods "disappear" | | Viewed: | 66 times | | Topic: | Help | |
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| I have two shipping methods available (first class and priority) and also "request
quote"
I only ship within the US
I have had several customers contacting me asking why I only have priority mail
available, when this happens they also don't see "request quote"
Can anyone shed light on this? I don't know how often this happens.
It is an intermittent occurrence - most recently a $12 order weighing 3oz, customer
only saw priority mail.
No idea, how much business I'm loosing, from potential customers who don't
inquire
Thanks
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| Author: | Graham. | | Posted: | Oct 8, 2021 12:05 | | Subject: | Can we do something about "incomplete sets"? | | Viewed: | 130 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Incomplete sets listed are becoming more and more of an annoyance, for me at
least.
There are now numerous set entries where "new incomplete sets" take up the entire
landing page - or more. A lot of these consist of so few parts I feel they should
be in a different category (76125 is a good example dum-e and extinguisher are
+/- 20 parts in a set of 524 parts only 4% of the set)
OR
Is there a way to filter them out completely? The only option I can find is "exclude
from my price guide"
Also are they included in "6 month average"? if so that is a major concern
Surely New/Incomplete is intended for missing instructions/stickers/box not 96%
of the set!
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| Author: | Graham. | | Posted: | May 17, 2021 09:54 | | Subject: | How do I make tax exempt purchases? | | Viewed: | 122 times | | Topic: | Help | |
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| I want to make a fairly large purchase.
As a registered business, I have a "blanket certificate of resale" to whom and
how do I send this?
It isn't possible to claim tax back, other than offsetting in-state tax collected,
which is minimal on other venues, and BrickLink collect it here.
Seller in Texas, I'm in Tennessee
Thanks
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| Author: | Graham. | | Posted: | Jan 11, 2021 09:03 | | Subject: | Show customer location by order IP address | | Viewed: | 104 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Would you please consider adding customer IP address country in order detail.
I've had a good number of orders going to freight forwarders usually in Delaware,
Florida and Oregon
I'd like to know what country the order is actually going to, showing the
customers geographic location based on where they ordered from would be helpful
Thanks
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| Author: | Graham. | | Posted: | Jan 11, 2021 08:56 | | Subject: | Allow a refunded order to be filed | | Viewed: | 66 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| I had to refund an order in full, due to missing sticker sheet.
Customer preferred full refund over partial refund.
The "check box" to file disappeared so it seems I'll never be able to remove
the refunded order from current orders.
Thanks
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| Author: | Graham. | | Posted: | Aug 11, 2020 14:02 | | Subject: | Part does not exist | | Viewed: | 173 times | | Topic: | Catalog | | Status: | Open | |
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| Windscreen 8 x 8 x 3 Canopy Dome Half Sphere with Dual 2 Finger (95198) in black
Must have been incorrectly inventoried now corrected, it is 6x6x3 part #50747
From 75826 king pig castle there are 50 sellers with wrong part
Don’t know how y’all correct this, so just FYI
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| Author: | Graham. | | Posted: | Feb 3, 2020 08:43 | | Subject: | Dark red | | Viewed: | 161 times | | Topic: | Colors | | Status: | Open | |
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| Please list “Dark Red” and “New Dark Red” separate.
LEGO note them as different. They are very different and mixed up in one build
don’t look good.
Thanks
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| Author: | Graham. | | Posted: | Dec 15, 2019 12:45 | | Subject: | Who now “owns” copyright? | | Viewed: | 373 times | | Topic: | Catalog | | Status: | Open | |
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| @Admin Russell
This has probably been around before, my apologies!
Within international copyright law, i believe it states that copyright is automatically
vested in the creator. Unless rights are assigned (and/or reassigned) by contract.
Images supplied to BrickLink should be the property of the creator, however if
memory serves, BrickLink claimed copyright when BrickOwl emerged back in 2013.
Was copyright truly, legally transferred?
If so does LEGO group now own (or claim to own) said copyright?
OR do the individual creators of images still own Copyright?
Just curious, mostly interested in the images of minifigures being used and the
ability to use on eBay, individual stores own websites etc.
Thanks.
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| Author: | Graham. | | Posted: | Oct 10, 2019 15:33 | | Subject: | Communication difficulties | | Viewed: | 151 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| The first is folks sending messages directly to my PayPal and BrickLink notifications
email address. Which I don’t check on a regular basis.
Wouldn’t it be better all round if the user email address were hidden? therefore
emails would have to go thru the message system.
Leads to the second. BrickLink notifications are often delayed by two or three
days, then they all come thru together. Which is why I don’t check that mail
box often. Fairly frequently I receive the order placed notification AFTER I
have shipped the order!
I check messages on site, every morning when I first log on.
Also would benefit BrickLink as it would be far more difficult to trade off site,
if anyone were so inclined.
Please give this some consideration, it works well on the other place.
Thanks, Graham
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| Author: | Graham. | | Posted: | Aug 23, 2019 13:16 | | Subject: | What do these mean? | | Viewed: | 134 times | | Topic: | Catalog | | Status: | Open | |
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| ... or signify.
Ive never even bothered before but now curiosity got me!
Symbols under image are either * or *! So what do they mean?
Thanks
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| Author: | Graham. | | Posted: | Jan 12, 2013 12:11 | | Subject: | Lot Limits | | Viewed: | 201 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| OK another suggestion for y'all to consider: -
By simply adding a button alongside "store minimum"
the other button would be "lot limit" to "n" - where n is selected by the seller.
2 purposes,
1)allows a store to implement a number of lots limititation
2) stops a seller from tacking on loads of extra $$$ for # of lots
Simply, buyer would not be able to "complete purchase" IF their order did not
meet both criteria.
ie order needs to be ABOVE minimum purchase AND less than lot maximum
BUT then PLEASE crack down on stores adding lot charges - ie make it against
BrickLink policy,
Thank You
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| Author: | Graham. | | Posted: | Dec 5, 2012 11:12 | | Subject: | Because I have a suggestion !! | | Viewed: | 324 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| I think this would be fairly easy to implement, with many benefits.
Please add to location at the top of store landing page (where the flags are)
Either or both. Town/City and/or post/zip code.
It would be nice to know where - in (my case) England - you are, and you me!
For example if it was urgent and you knew I was in Worthing, you being in Brighton
(15miles) - you could likely get parts the same day.
Or if it was a set it would save on shipping
I can't see any reason why not - PLEASE consider
Thank You
Graham
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| Author: | Graham. | | Posted: | Dec 5, 2012 09:58 | | Subject: | ... about "suggestions" | | Viewed: | 133 times | | Topic: | Suggestions | | Status: | Discarded | |
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| It would be nice to see progress of suggestions,
ie at a certain point (# of days or # of votes and/or % of for and against)
at this point it should be reviewed by mods an/or decision makers and if decided
"worthy"...
escalate to Admin (I will assume Eric) and the outcome decided upon.
At the moment it just seems like: -
1). "hey - ive got an idea"
2). 3). ..... n). "that's good/bad" mumble mumble (grumble) in the forum
The end 
Next.
what say you? or will this just go thru stages (2 thru n) too? 
The End
Next
graham
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| Author: | Graham. | | Posted: | Nov 13, 2012 13:48 | | Subject: | Please clearly define "custom" | | Viewed: | 361 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| I am aware the subject comes up periodically;
but to keep up the pressure, and to keep to what I believe was Dan's vision.
PLEASE stop allowing fakes being listed as "custom"
In my mind it is a clear: - a custom item will be quite simply an item that was
created from items manufactured (not necessarily sold or made publicly available)
by TLG
You now even have items such as "custom bricks" from Taiwan listed as custom
items - how do you know these aren't actually m*gabl*ks?
If not maybe made after hours in the same factory.
It's this simple: - if it isn't manufactured by TLG - it isn't LeGo, and shouldn't
be available here, there are other venues to sell such items.
You should be aware that TLG whilst not (officially) endorsing this site, certainly
do so un-officially - many times I have been referred to Bricklink for obsolete
parts.
Please return the favour - by NOT allowing ANY and ALL non Lego parts to be listed
here.
Thank You
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| Author: | Graham. | | Posted: | Sep 9, 2012 04:27 | | Subject: | Please add a step to form the contract | | Viewed: | 300 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Dealing with stores with unreasonable terms
- that only become clear after being invoiced.
I would like to propose an extra simple step to the process of forming the contract:
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step 1: - buyer clicks "complete order" (was submit order) - usually without
foreknowledge of invoice total (some stores, including mine make it clear but
a vast number do not)
step 2: - seller sends buyer invoice with demand for payment which now reveals
all the "extra's" that may have been hidden.
and the new step:- (ADD new "button" accept/decline)
step 3: - buyer either accepts invoice and makes payment, or declines - this
would give the buyer the option to not accept unreasonable fees.
Please consider this solution as I believe the only ones who would vote against,
would be stores that HAVE hidden fees.
"Extra work"? do bare in mind a buyer has spent some time forming the order,
very few fall thru (not one for me yet), they are only likely to pull out due
to unreasonable fees in the first place!
Having low prices and high added fees isn't the best business model for anybody.
I am aware of the demands from Germany - perhaps that would form the Global model?
Thank you Graham
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