Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | brickstopia  | | Posted: | May 2, 2024 17:16 | | Subject: | Store Suspended for Preventive Action | | Viewed: | 240 times | | Topic: | Problem | |
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| Hello All:
My store has been suspended for "Preventive Action" reason.
I dont fully understand why? I dont aware of any violations of terms (as I know
off).
Tried to contact Admin team by sending few messages via the Help Desk page.
But I dont get any response yet.
Anybody has any idea of response timeline from Admin?
Any idea how to get back the store online again?
The challenge is, dont know what the problem is to take any corrective action.
Thanks
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| Author: | HattedGhost | | Posted: | Apr 30, 2024 23:19 | | Subject: | Covesion | | Viewed: | 156 times | | Topic: | Problem | |
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| | Convert an XML file to .io to upload to wanted list |
| Author: | brickstopia | | Posted: | Apr 30, 2024 10:55 | | Subject: | Store is suspended | | Viewed: | 207 times | | Topic: | Problem | |
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| Dear Folks:
My store is suspended but no reason given out. I have contacted "Help Desk"
as instructed and waiting for reply.
Has anyone faced this issue? On what occasion this could happen?
Thank you!
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| Author: | Mkwill96 | | Posted: | Apr 29, 2024 06:52 | | Subject: | 3 week Refund | | Viewed: | 106 times | | Topic: | Problem | |
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| Hi, I was issued a refund by the seller on the 7th of April on Bricklink for
an order cancellation agreed by Buyer and Seller. Asked for updates from Seller
and he's said that he's only been debited on the 14th of April.
It has been 3 weeks now and no Refund has been received on my end. Seller says
he has raised a ticket with STRIPE (our payment method) but hasn't got a
response yet.
My order is still in NSS.
I have asked my bank and they notified me that there are no pending refunds coming
into my account...
Am just curious if this is normal that it takes more than 2 weeks for a refund
to be processed and what the he'll is going on...
Is the seller lying to me or is it really a payment issue...
Order is about 1.8k GBP
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| Author: | connectbrick | | Posted: | Apr 22, 2024 16:48 | | Subject: | Please could an admin help?! | | Viewed: | 180 times | | Topic: | Problem | |
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| It's been weeks now with open nss despite providing the details please could
someone help me get these removed?
I don't understand how the help desk can get so much worse after being taken
over by Lego.
I would really appreciate the assistance. I pay a lot every Month for bricklink
but the downgrade in service is very concerning.
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| Author: | Blue82Da | | Posted: | Apr 22, 2024 12:21 | | Subject: | Can't mark order as shipped | | Viewed: | 72 times | | Topic: | Problem | |
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| I have an order that has been paid for thru PayPal and the money has cleared.
The order didn't make as paid and I now can not mark as shipped. Please
help? Thank you in advance!
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| Author: | legoranger00 | | Posted: | Apr 20, 2024 00:10 | | Subject: | How do you remove ink from legos? | | Viewed: | 131 times | | Topic: | Problem | |
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| | How can I remove marker ink and pen ink from my legos? |
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| Author: | Lilvee2k | | Posted: | Apr 19, 2024 18:12 | | Subject: | Lego Control Center 9V (UK) AC Adaptor Help | | Viewed: | 52 times | | Topic: | Problem | |
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|
Hi all,
My first post as I am new on here, apologize if I have posted this in the wrong
group, so I need help with the Lego Control Center, I have purchased one that
has a custom UK AC Adaptor attached, however after opening it the AC wires are
taped to the 2 blue wires separately inside the control center, is this safe
to use?
I have also attached a photo of the adaptor, please can someone advise me if
this setting is correct and safe, as here in the UK it is so hard to find version
2, so I am left with x2 Version 1 controllers and to be eco-friendly I would
rather not use batteries.
Thanks
Vee
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| Author: | Swatson217 | | Posted: | Apr 16, 2024 11:28 | | Subject: | Email Lego Corporate re: Help Desk concerns | | Viewed: | 124 times | | Topic: | Problem | |
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| Maybe if we all email Lego corporate expressing concerns about the Help Desk
situation, eventually they will at least address it in some way. Fixing it would
be ideal, but information would at least be nice.
(Yes I know they will probably just ignore our emails, but we have no other
recourse as far as I can tell.)
**This is in no way a criticism the humans behind the Help Desk or Admin.**
We DO pay fees every month……
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| Author: | here4bricks614 | | Posted: | Apr 6, 2024 18:41 | | Subject: | Getting logged out/Search function | | Viewed: | 86 times | | Topic: | Problem | |
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| How do I stop this website from logging me out on mobile browsers despite the
preferences cookies being enabled? I’ve been logged out four times today.
Why is the search function absolute garbage? I tried to look for solutions using
a few words and they were all excluded from the search results.
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| Author: | infinibrix | | Posted: | Apr 4, 2024 21:32 | | Subject: | Order Item Removal Requests Too Complicated! | | Viewed: | 136 times | | Topic: | Problem | |
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| My customers always seem to have trouble following the process of approving an
item removal request therefore can these steps not be simplified?
A buyer has asked me to reduce the quantities they have ordered on a couple of
items from their order and whilst I have no issue submitting the request they
always seem to struggle to approve it despite me spending lots of extra time
trying to explain and direct them to 'MY BL' and then 'MY ACTIVITY'
to locate and approve the request
Does it even really need the customer to approve the change? If so why?
If this is required it really needs to be much, much easier for the customer
to do as the last thing I want is to frustrate my customer unduly before we've
even started especially since they actually originally asked me to cancel the
whole order so they could re-order what they needed (They asked me this twice
already!) but since it was only a couple of small adjustments I suggested against
this on the basis that cancelled orders make things messy and are not an ideal
look for a seller (Potential fee avoidance attempts from BL's point of view!)
any other sellers experience similar problems?
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| Author: | MrUzagi | | Posted: | Apr 2, 2024 04:44 | | Subject: | Shpment went AWOL, Refund is complete | | Viewed: | 137 times | | Topic: | Problem | |
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| I've searched for this issue and I'm not sure what to do.
I placed an order over two months ago and according to the seller the shipment
got lost by the shipping company shortly after. The seller has been nothing but
professional through the whole thing and I have received a full refund of my
order a couple of weeks ago. Both the seller and I gave each other positive reviews.
But the order is still sitting as "Shipped" and now I'm not sure
what to do. Should I just change it to "Completed" even though the parts
never arrived? I have no option to cancel the order at this stage, that seems
to be the prerogative of the seller, however only if done before shipping if
I understand correctly. There seems to be an option to cancel through the "Problem
Order" page, but that doesn't quite sit right with me either as it looks
like it would file a NSS alert, which is not really the case. I believe the seller
did what they could and I don't want to give them any more trouble over this.
Any advice?
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| Author: | PaulOfBricks | | Posted: | Apr 1, 2024 05:36 | | Subject: | Weird Seller | | Viewed: | 195 times | | Topic: | Problem | |
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| I don't usually have many problems but this weekend I have a weird seller
offers PayPal for international customer
quoted me PayPal on my quote
but then invoiced IBAN
and says use IBAN or I think he wants to give me NPB
refuses to accept PayPal because "the British" always complain about
his orders.
Firstly this business store in Germany Surely regardless of payment method, they
should have certain legal requirements, such returns etc, that regardless of
payment method they should adhere to, which I think they probably feel they can
get out of with bank transfer.
I should have avoided this seller tbh as they already just replied 'dont
order' to my questions with regard to the variants, (lots of cheap rare variant
listing), I thought id take the gamble, but then after my issues I checked their
feedback, I should of done this first. many many complaints of rudeness. Oh well
happy easter!
but my point is can a seller give me a NPB for failing to pay after they refuse
to accept a payment method that they quoted with but later changed.
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| Author: | BricksOfMidgard | | Posted: | Mar 28, 2024 14:51 | | Subject: | Failed to authenticate to Bricklink as a user | | Viewed: | 92 times | | Topic: | Problem | |
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| Hello,
I need someone to help me with Brickstore.
When I try to download a Bricklink inventory to Brickstore.
There is pop up window with message “ brickstore failed to authenticate with
bricklink as user bricksofmidgard. invalid device information!”
I changed password on bricklink and updated it in Brickstore and nothing.
I even installed a new Brickstore and still nothing.
Can someone help please.
Slawomir
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| Author: | Droffats017 | | Posted: | Mar 27, 2024 20:18 | | Subject: | all my store sales past october gone | | Viewed: | 108 times | | Topic: | Problem | |
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| im a seller and all records of my sales past october are gone. anyone else experiencing
this. need to know what i made so i can pay taxes
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| Author: | kukunder | | Posted: | Mar 25, 2024 04:18 | | Subject: | Unable to change qty in wanted lists. | | Viewed: | 65 times | | Topic: | Problem | |
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| Hello,
From couple of days I haven't able to change the wanted qty of any item from
any wanted list.
Every time I received error :
"Only one item/color combination is allowed per Wanted list"
That's for ALL of my wanted lists.
Any idea ?
Regards !
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| Author: | POPS_BLOCK_SHOP | | Posted: | Mar 24, 2024 21:58 | | Subject: | Phishing email just received | | Viewed: | 160 times | | Topic: | Problem | |
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| | Watch out this is a really good one. The email address blservice gave it away. |
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| Author: | ccroxton | | Posted: | Mar 24, 2024 21:29 | | Subject: | No order notifications | | Viewed: | 61 times | | Topic: | Problem | |
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| I have not been notified of any orders for several days. Then today I happened
to click on the Orders button, and there is a pile of orders, waiting to be shipped!
How do I get the notifications to work???
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| Author: | chetzler | | Posted: | Mar 21, 2024 10:19 | | Subject: | WARNING! Login from new device phishing emai | | Viewed: | 330 times | | Topic: | Problem | |
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| I had a couple of these this in my inbox this morning. They looked completely
legitimate. I did login in to BL from my work computer yesterday. When I have
logged in from work before, I have never gotten an email like this, but I thought
that maybe it was a new security feature.
Anyway, with a very official looking email in hand, I clicked the suggested logout
from all devices link and had just about entered my credentials in the new window
to log back in when I noticed two minor things that seemed just a bit off. I
won’t mention those things in case the fraudsters are reading. I looked at the
URL and it was very close to BrickLink’s (it was not the .net one that was mentioned
before). Needless to say, I immediately changed my PW and reenabled the one-time
PIN (I had turned it off because I was being repeatedly prompted for a new PIN
over very short time spans even when I hadn’t logged out). I’ll also be downloading
my inventory
BE DILIGENT! I’m a pretty suspicious person when it comes to online activity,
but, in my groggy state when I woke up this morning, I almost fell for a phishing
scheme presented as a very authentic looking email.
I don’t know why BrickLink has suddenly become such a juicy target. These people
have no hope of accessing any of my monetary accounts. I assume the goal is
to gain access to a legitimate shop so they can list high-dollar items to scam
other members.
I don’t envy the task that management has ahead of them, but they need to take
some substantive action soon. This is not a primary income stream for me, so
at some point, when all the gummy spam, phishing attempts, and slow helpdesk
response times become too much, I may simply close my store for a while. I don’t
need the extra headache of worrying about online security for a part-time job.
Had I fallen victim to this phishing attempt, I’m really not sure how much effort
I would have put into trying to recover my account. BrickLink just feels like
a dicier selling proposition lately.
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| Author: | PaulOfBricks | | Posted: | Mar 20, 2024 05:55 | | Subject: | Correct Way to cancel an order | | Viewed: | 98 times | | Topic: | Problem | |
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| Can anyone advise me what it the correct way to cancel an order.
an order is marked as complete
that used instant checkout
but returned the items
I am never able to cancel these orders, the box is greyed out, even after completeing
a refund.
it messes up my accounting, and I see no way to do it without contacting customer
support
which I have tried and its been a week and they dont reply.
Paul
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