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These are the most commonly asked question about fees and billing. For a full presentation of the fees and billing rules, please visit this Help page. You can download your bills, search for order fees, and view a breakdown of charges on the newly redesigned My Fees page.
| | How Bills are Calculated | |
Fees can range from 1% to 3% of the order, depending on the size of the order. All Fees are calculated and paid in US Dollars (USD).
| | How to Pay Your Bill | |
Please pay only after you are billed. On the 5th day of each month, we will send a bill to the email address you have on file. There are 2 ways you can pay:
- Pay with your PayPal account by using the Pay with PayPal button on your Fees page underneath Total Amount Due. Your account will be automatically credited when you submit payment this way.
- Pay with a debit or credit card by using the Pay with Card link on your Fees page underneath Total Amount Due. Your account will be automatically credited when you submit payment this way.
| | Billing FAQ |
- Why was I charged for a cancelled order?
Orders are charged in the month they are created and are credited in the month they are cancelled. If you had an order which was still in OCR or NPB status at the end of the billing cycle adjustment period, the fee cannot be removed from your bill. If the order has been cancelled properly, the fee will be credited on your next bill.
- Can you adjust my bill and re-send it after I complete order cancellations?
Your bill cannot be modified after it has been generated. If your bill contains fees for orders which have since been cancelled, the adjustment will be on your next bill.
- I paid fees for an order on a previous bill. The buyer has since added a new batch to that order, resulting in a new order fee on my current bill. How was this fee calculated?
When a new batch is added to an order which has already been paid for, the original fee paid is credited back to your balance that month and the new fee is recalculated. When this happens, there will be an adjustment entry for that order on your next bill to reflect the fee change.
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