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Quick help for the Orders Received page. Not all of these options are included on the orders received page by default. You can add or remove orders received columns on your Orders Received Columns page.
- Click on the Order ID to view the order detail screen including items in that order.
- Order Date is the date the order was submitted or last updated.
- Explanation of Icons:
- Click on the Buyer's Username to view their shipping address.
- Enter Shipping, Insurance any Additonal Charges or Credit in the boxes by each order. When the background of the Insurance field is red, buyer requests insurance be added to that order. Enter amount or 0 in this field to remove the red background. Coupon credit shows separately in front of the credit field.
- Grand Total is the order total plus shipping, insurance and additional charges minus credit that you entered and coupon credit. The total shows in bold if the buyer checked the Payment Sent box or order status is either Paid, Shipped, Received or Completed.
- Currency Code - This is the order base currency. To change it, enter a 3-character currency code. Click Here to view a list of all currencies in the system and their codes.
- Payment Status - Shows if you separated payment status from order status in your Order Settings. Changed next to payment status is the date that the payment status was last changed.
- Order Status - See the Order Status help topic for explanation of what each status means. Changed next to order status is the date that the order status was last changed.
- Feedback Me / Them shows what type of feedback (if any) was left by you and the buyer for this order. Click on the Post link to post feedback for that order.
- File an Order - You can file an order if the order status is Shipped, Received, Completed, Cancelled or OCR.
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- Contact icon. Click on it to contact the buyer.
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- My note on order / edit order icon. It is clickable to an Edit Order page which allows you to change some additional information about the order. It has a blue pin when you have a note on the order.
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My note on buyer icon. Click on the icon to store a note on that specific buyer or delete a note already stored. Mouse over the icon to view the note. It has a red pin when you have a note on the buyer.
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- Invoice icon. Click on the icon to send an invoice. It has a green check when the order has been invoiced. The icon will reset itself if the buyer adds to the order.
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- Drive Thru icon. When you change the order status to shipped, the icon shows. After you send a Thank You, Drive Thru! e-mail to your buyer alterting them that an order has been shipped, it will show in color.
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- Coupon icon. Click on it to create a coupon for the buyer. The icon shows in color if you have already created a coupon for the buyer and the coupon status is Open. The coupon is displayed with a dollar sign for coupons in a dollar currency, with a euro sign for coupons in euro and plain for coupons in other currencies.
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- Shipping Method icon. Icons you set on your 
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- Feedback Rating icon (